Worldline (WLOP) Status

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: As previously communicated, we have identified a delay with receiving acknowledgement files from acquirers Elavon, BNP & BNP ATC for transactions dated as of 07/08/2025.

As a result, the affected transactions have been visible in the "pending" status in the Back Office until acknowledgement files from the acquirers are received.

However, please note that there is no financial impact on your business - the issue concerns only status visible in the Back Office.

We would like to update you that the situation has been resolved for the Elavon acquirer and transactions are now visible in their final status.

Our dedicated team continues to follow up with BNP & BNP ATC acquirers to solve the issue as soon as possible.

We appreciate your understanding and patience, and regret any potential inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly. We would like to update you that this issue is still ongoing.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

We are continuing to work on a fix of this issue - a dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: As previously communicated, we have identified a delay with receiving acknowledgement files from acquirers Elavon, BNP & BNP ATC for transactions dated as of 07/08/2025.

As a result, the affected transactions have been visible in the "pending" status in the Back Office until acknowledgement files from the acquirers are received.

However, please note that there is no financial impact on your business - the issue concerns only status visible in the Back Office.

We would like to update you that the situation has been resolved for the Elavon acquirer and transactions are now visible in their final status.

Our dedicated team continues to follow up with BNP & BNP ATC acquirers to solve the issue as soon as possible.

We appreciate your understanding and patience, and regret any potential inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly. We would like to update you that this issue is still ongoing.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

We are continuing to work on a fix of this issue - a dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: Our systems have detected that the ELAVON/BNP/BNPATC transactions starting from 07/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: Our systems have detected that the La Poste, BNP, Caisse D'Epargne, LCL and Elavon transaction settlement file dated from 07/08/2025 has not been submitted to the acquirers on time.

We confirm that the settlement has been successfully submitted to the acquirers today (08/08/2025).

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

Identified: Our systems have detected that the Laposte, BNP, CaisseD'Epargne, LCL, Elavon transactions starting from 08/08/2025, 09:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: We would like to inform you that your customers may have experienced higher than expected latency for processing transactions via Worldpay acquirer on 14/08/2025 between 20:30 and 23:40 CEST.

However, during the above-mentioned timeframe there were no transaction failures – only increase of transactions processing time.

The service has been restored to normal operating conditions as of 14/08/2025 at 23:40 CEST.

We also confirm that the issue has an external responsibility (independent of Worldline).

Resolved: As previously communicated, our systems have detected that the BCC (Visa & Mastercard) transaction settlement file dated from 06/08/2025 has been rejected.

We confirm that the root cause of the issue has been fixed, and the settlement has been successfully submitted to the acquirer today (11/08/2025) morning.

The proceeds of the transactions involved will be credited to your account shortly.

We regret the situation and any potential inconvenience caused.

Identified: We confirm that we are still investigating the situation with the BCC (Visa&Mastercard) transactions. It started on 06/08/2025 at 16:00 CEST. The transactions have not been settled correctly ever since.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: Our systems have detected that the BCC (Visa&Mastercard) transactions starting from 06/08/2025, 16:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Resolved: As previously communicated, our systems have detected that the BCC (Visa & Mastercard) transaction settlement file dated from 06/08/2025 has been rejected.

We confirm that the root cause of the issue has been fixed, and the settlement has been successfully submitted to the acquirer today (11/08/2025) morning.

The proceeds of the transactions involved will be credited to your account shortly.

We regret the situation and any potential inconvenience caused.

Identified: We confirm that we are still investigating the situation with the BCC (Visa&Mastercard) transactions. It started on 06/08/2025 at 16:00 CEST. The transactions have not been settled correctly ever since.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Identified: Our systems have detected that the BCC (Visa&Mastercard) transactions starting from 06/08/2025, 16:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.