Thomson Reuters Corporates Status
Real-time updates of Thomson Reuters Corporates issues and outages
Thomson Reuters Corporates status is Operational
AMERS (onesourcetax.com)
AMERS (onesourcelogin.com)
AMERS Administration
AMERS API Administration
AMERS UAT (uat.onesourcetax.com)
AMERS UAT (uat.onesourcelogin.com)
APAC (apac1.onesourcetax.com)
Active Incidents
Feature Down: We are currently experiencing an issue with the User Administration/Management feature with our ONESOURCE Platform is undergoing degradation in User Management. This is affecting subset of customers. The team is actively investigating the issue and working on a fix service, which is temporarily unavailable.
Recently Resolved Incidents
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
We experienced intermittent issues with the Tax Calculation Service feature with our ONESOURCE INDIRECT TAX DETERIMINATION ENTERPRISE service.
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We are currently experiencing intermittent issues with ONESOURCE DataFlow. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Product Down: We are currently experiencing an issue with our ONESOURCE Tax Provision - AMER Region service, which is temporarily unavailable.
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
DataFlow may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
Sales & Use Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Tax Information Reporting may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
We are currently experiencing an issue with our AMERS (web) Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support
ONESOURCE Income Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
ONESOURCE Data Query may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
GoSystem Tax RS may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Tax Provision may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
State Apportionment may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
Dear Customers,
We experienced issues with Single Sign-On, SFTP Connection and REST API's in the ONESOURCE Global Trade Management -Pwd by Integration Point - Implementation & Productions environments across AMER regions between 3:20 AM and 5:30 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Dear Customers,
We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Thomson Reuters Corporates Outage Survival Guide
Thomson Reuters Corporates Components
Thomson Reuters Corporates Platform
AMERS (onesourcetax.com)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Feature Down: We are currently experiencing an issue with the User Administration/Management feature with our ONESOURCE Platform is undergoing degradation in User Management. This is affecting subset of customers. The team is actively investigating the issue and working on a fix service, which is temporarily unavailable.
AMERS (onesourcelogin.com)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS API Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS UAT (uat.onesourcetax.com)
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS UAT (uat.onesourcelogin.com)
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
APAC (apac1.onesourcetax.com)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
APAC (onesourcelogin.com.au)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
APAC Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
APAC API Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
EMEA (emea1.onesourcetax.com)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
EMEA (onesourcelogin.eu)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
EMEA Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
EMEA API Administration
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
UAT API Administration
We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Thomson Reuters Corporates WorkFlow Tools
AMERS Calendar
AMERS Calendar Classic
AMERS FileRoom
AMERS WorkFlow Manager
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
APAC Calendar
APAC Calendar Classic
APAC FileRoom
APAC WorkFlow Manager
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
EMEA Calendar
EMEA Calendar Classic
EMEA FileRoom
EMEA WorkFlow Manager
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
Thomson Reuters Corporates Data Tools
AMERS Audit Manager
AMERS DataFlow
DataFlow may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
We are currently experiencing intermittent issues with ONESOURCE DataFlow. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS Data Hub
AMERS General Ledger Manager
AMERS R&D Tax Credit Manager
AMERS SAP Trial Balance Integration
AMERS Workpapers
APAC Audit Manager
APAC DataFlow
APAC Data Hub
APAC General Ledger Manager
APAC R&D Tax Credit Manager
APAC SAP Trial Balance Integration
APAC Workpapers
EMEA Audit Manager
EMEA DataFlow
EMEA Data Hub
EMEA General Ledger Manager
EMEA SAP Trial Balance Integration
EMEA R&D Tax Credit Manager
EMEA Workpapers
Thomson Reuters Corporates Direct Tax
AMERS (web) BEPS Action Manager
AMERS DAC6 Reporter
AMERS Data Query
ONESOURCE Data Query may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
AMERS GoSystem Tax RS
GoSystem Tax RS may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
AMERS GoSystem Tax RS API
AMERS Income Tax
ONESOURCE Income Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
AMERS Income Tax API
AMERS State Apportionment
State Apportionment may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
AMERS (legacy) Statutory Reporting
AMERS (web) Statutory Reporting
We are currently experiencing an issue with our AMERS (web) Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support
AMERS (New) Tax Provision
AMERS Tax Provision
Tax Provision may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
Product Down: We are currently experiencing an issue with our ONESOURCE Tax Provision - AMER Region service, which is temporarily unavailable.
We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS Uncertain Tax Positions
APAC (legacy) Corporate Tax
APAC (web) Corporate Tax
APAC (web) E-filing Manager (Corporate Tax)
APAC (legacy) Fringe Benefits Tax
APAC (web) Fringe Benefits Tax
APAC (legacy) Statutory Reporting
APAC (web) Statutory Reporting
APAC Tax Provision
APAC Trusts (AU)
APAC Uncertain Tax Positions
EMEA (web) BEPS Action Manager
EMEA (legacy) Corporate Tax
EMEA (web) Corporate Tax
We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
EMEA (web) E-filing Manager (Corporate Tax)
EMEA DAC6 Reporter
EMEA (legacy) Statutory Reporting
EMEA (web) Statutory Reporting
EMEA Tax Provision
EMEA Uncertain Tax Positions
Thomson Reuters Corporates Global Trade
Global Trade Content
Global Trade - LATAM
Global Trade - pwd by Integration Point
Dear Customers,
We experienced issues with Single Sign-On, SFTP Connection and REST API's in the ONESOURCE Global Trade Management -Pwd by Integration Point - Implementation & Productions environments across AMER regions between 3:20 AM and 5:30 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Govt Connectivity BE - PLDA
Govt Connectivity DE - ATLAS
Govt Connectivity FR - DELTA
Govt Connectivity MX - SAAI/COVE
Govt Connectivity NL - AGS
Govt Connectivity UK - CHIEF/CDS
Govt Connectivity US - ABI/AES
GTM Platform
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
Implementation Environment
ONESOURCE Classifier
Transports AS2
Transports Client Interchange Web Service
Transports FTP
Thomson Reuters Corporates Indirect Tax
ONESOURCE Determination Enterprise Cloud (AWS AMER)
Dear Customers,
We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.
We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
ONESOURCE Determination Enterprise Cloud (AWS EMEA)
Dear Customers,
We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We experienced intermittent issues with the Tax Calculation Service feature with our ONESOURCE INDIRECT TAX DETERIMINATION ENTERPRISE service.
ONESOURCE Determination Enterprise Cloud (OCI AMER)
Dear Customers,
We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.
We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
ONESOURCE Determination Anywhere (AWS AMER)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
ONESOURCE Determination Anywhere (OCI AMER)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
Configuration API (AWS AMER)
Configuration API (AWS EMEA)
Configuration API (OCI AMER)
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (EMEA)
Certificate Manager Original Cloud
Certificate Manager Enterprise Cloud
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
Reporting - Original Cloud
US Tax Content
Canada Tax Content
International Tax Content
Content Extract
Fast Sales Tax
ONESOURCE Property Tax
ONESOURCE Sales and Use Tax Compliance (AMER)
Sales & Use Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
ONESOURCE Indirect Compliance (APAC)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
APAC (web) E-filing Manager (Indirect Compliance)
ONESOURCE Indirect Compliance (EMEA)
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
EMEA (web) E-filing Manager (Indirect Compliance)
ONESOURCE Indirect Compliance (UAT)
ONESOURCE E-Invoicing (PROD)
ONESOURCE E-Invoicing (UAT)
ONESOURCE Determination - On Premise
ONESOURCE Determination (APAC)
Thomson Reuters Corporates IDT Integrations
Address Validation Service
BigCommerce
Coupa
Data File Integrator - Enterprise Cloud
Data File Integrator - Original Cloud
Microsoft Dynamics 365 - Commerce Cloud
Microsoft Dynamics 365FOE
Microsoft Dynamics AX 2012
Microsoft Dynamics GP
NetSuite Legacy/Direct
NetSuite SuiteTax
Oracle EBS R12
Oracle Fusion Tax Cloud - 1.x
Oracle Fusion Tax Cloud - 2.x
Salesforce Subscription Management
SAP 5.2B Basic (RFC)
SAP Ariba - Cloud
SAP Ariba - OnPremise
SAP Ariba - Original cloud
SAP Business One
SAP C4/HANA Commerce Cloud
SAP Global Next
SAP Global Tax Service
SAP US Tax S4/HANA Cloud
Thomson Reuters Corporates Trust & Info Rptg
AMERS NRA - FNIS & Users Website
AMERS Tax Information Reporting
Tax Information Reporting may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.
AMERS Trust Tax
We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
AMERS Trust Tax Insight
Thomson Reuters Corporates Legal Solutions
AMERS LEGAL ONE
Legal Tracker - US
Legal Tracker - AUS
Legal Tracker - UK
Legal Tracker - GER
Legal Tracker - CAN
Thomson Reuters Corporates Risk Solutions
AMERS Compliance Learning
AMERS Oden Online (State Rules and Regulations)
AMERS Oden Policy Terminator
AMERS Oden Track (web)
AMERS Regulatory Intelligence
ANZ Compliance Learning
APAC Compliance Learning
APAC Regulatory Intelligence
EMEA Compliance Learning
EMEA Regulatory Intelligence
Thomson Reuters Corporates Tax Brazil
Checkpoint Corporate
ONESOURCE DFe
ONESOURCE Tax Analyser
Tax One for SAP® solutions
Thomson Reuters Corporates Tax Brazil - Tax One
Tax One - Application [AMERS]
Tax One - Application [UAT AMERS]
Sending and Receiving Files [AMERS]
Sending and Receiving Files [UAT AMERS]
File/Email Processing [AMERS]
File/Email Processing [UAT AMERS]
ECF/REINF (messaging/integration) [AMERS]
ECF/REINF (messaging/integration) [UAT AMERS]
Tax Automation [AMERS]
Tax Automation [UAT AMERS]
OBI [AMERS]
OBI [UAT AMERS]
Tax One - Application [EMEA]
Tax One - Application [UAT EMEA]
Sending and Receiving Files [EMEA]
Sending and Receiving Files [UAT EMEA]
File/Email Processing [EMEA]
LATAM Direct Tax
File/Email Processing [UAT EMEA]
LATAM Global Trade
ECF/REINF (messaging/integration) [EMEA]
ECF/REINF (messaging/integration) [UAT EMEA]
Tax Automation [EMEA]
Tax Automation [UAT EMEA]
OBI [EMEA]
LATAM Legal Solutions
OBI [UAT EMEA]
Thomson Reuters Corporates Customer Support
Case Management Dashboard
Platform
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Workflow Tools
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Data Tools
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Direct Tax
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Global Trade
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Indirect Tax
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Trust & Info Rptg
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
