Thomson Reuters Corporates Status
Real-time updates of Thomson Reuters Corporates issues and outages
Thomson Reuters Corporates status is Under Maintenance
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AMERS DataFlow
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Global Trade Content
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Global Trade - pwd by Integration Point
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GTM Platform
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Implementation Environment
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ONESOURCE Determination Original Cloud (AMER)
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ONESOURCE Determination Original Dedicated Cloud (AMER)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (29 days ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
Recently Resolved Incidents
Delay in data for Reports and Analytics service in AMER PROD
Started 16 Sep 2024 08:27:19 (2 days ago), resolved 18 Sep 2024 11:21:43 (4 hours ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in AMER Prod is experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.
AMERS DataFlow - Service Disruption
Started 3 Sep 2024 06:19:02 (15 days ago), resolved 16 Sep 2024 17:38:19 (2 days ago)
Minor Incident
Resolved
AMERS DataFlow
We have received reports that AMERS DataFlow is in a degraded state and our teams are investigating now.
ONESOURCE GTM - Degraded Performance For DPS Legacy Engine
Started 6 Sep 2024 16:11:28 (12 days ago), resolved 16 Sep 2024 17:37:57 (2 days ago)
Minor Incident
Resolved
Global Trade Content
Global Trade - pwd by Integration Point
GTM Platform
Implementation Environment
Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.
To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.
Thomson Reuters Corporates Outage Survival Guide
A step-by-step guide to help you survive a Thomson Reuters Corporates outage
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Thomson Reuters Corporates Components
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Thomson Reuters Corporates Platform
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AMERS (onesourcetax.com)
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AMERS (onesourcelogin.com)
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AMERS Administration
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AMERS API Administration
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AMERS UAT (uat.onesourcetax.com)
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AMERS UAT (uat.onesourcelogin.com)
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APAC (apac1.onesourcetax.com)
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APAC (onesourcelogin.com.au)
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APAC Administration
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APAC API Administration
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EMEA (emea1.onesourcetax.com)
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EMEA (onesourcelogin.eu)
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EMEA Administration
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EMEA API Administration
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UAT API Administration
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Thomson Reuters Corporates WorkFlow Tools
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AMERS Calendar
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AMERS Calendar Classic
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AMERS FileRoom
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AMERS WorkFlow Manager
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APAC Calendar
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APAC Calendar Classic
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APAC FileRoom
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APAC WorkFlow Manager
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EMEA Calendar
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EMEA Calendar Classic
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EMEA FileRoom
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EMEA WorkFlow Manager
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Thomson Reuters Corporates Data Tools
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AMERS Audit Manager
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AMERS DataFlow
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AMERS DataFlow - Service Disruption
Started 3 Sep 2024 06:19:02 (15 days ago), resolved 16 Sep 2024 17:38:19 (2 days ago)
Minor Incident
Resolved
AMERS DataFlow
We have received reports that AMERS DataFlow is in a degraded state and our teams are investigating now.
AMERS Data Hub
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AMERS General Ledger Manager
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AMERS R&D Tax Credit Manager
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AMERS SAP Trial Balance Integration
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AMERS Workpapers
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APAC Audit Manager
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APAC DataFlow
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APAC Data Hub
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APAC R&D Tax Credit Manager
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APAC SAP Trial Balance Integration
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APAC Workpapers
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EMEA Audit Manager
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EMEA DataFlow
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EMEA Data Hub
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EMEA General Ledger Manager
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EMEA SAP Trial Balance Integration
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EMEA R&D Tax Credit Manager
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EMEA Workpapers
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Thomson Reuters Corporates Direct Tax
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AMERS (web) BEPS Action Manager
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AMERS DAC6 Reporter
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AMERS Data Query
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AMERS GoSystem Tax RS
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AMERS GoSystem Tax RS API
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AMERS Income Tax
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AMERS Income Tax API
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AMERS State Apportionment
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AMERS (legacy) Statutory Reporting
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AMERS (web) Statutory Reporting
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AMERS (New) Tax Provision
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AMERS Tax Provision
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AMERS Uncertain Tax Positions
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APAC (legacy) Corporate Tax
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APAC (web) Corporate Tax
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APAC (web) E-filing Manager (Corporate Tax)
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APAC (legacy) Fringe Benefits Tax
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APAC (web) Fringe Benefits Tax
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APAC (legacy) Statutory Reporting
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APAC (web) Statutory Reporting
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APAC Tax Provision
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APAC Trusts (AU)
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APAC Uncertain Tax Positions
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EMEA (web) BEPS Action Manager
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EMEA (legacy) Corporate Tax
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EMEA (web) Corporate Tax
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EMEA (web) E-filing Manager (Corporate Tax)
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EMEA DAC6 Reporter
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EMEA (legacy) Statutory Reporting
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EMEA (web) Statutory Reporting
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EMEA Tax Provision
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EMEA Uncertain Tax Positions
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Thomson Reuters Corporates Global Trade
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Global Trade Content
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ONESOURCE GTM - Degraded Performance For DPS Legacy Engine
Started 6 Sep 2024 16:11:28 (12 days ago), resolved 16 Sep 2024 17:37:57 (2 days ago)
Minor Incident
Resolved
Global Trade Content
Global Trade - pwd by Integration Point
GTM Platform
Implementation Environment
Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.
To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.
Global Trade - LATAM
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Global Trade - pwd by Integration Point
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now
ONESOURCE GTM - Degraded Performance For DPS Legacy Engine
Started 6 Sep 2024 16:11:28 (12 days ago), resolved 16 Sep 2024 17:37:57 (2 days ago)
Minor Incident
Resolved
Global Trade Content
Global Trade - pwd by Integration Point
GTM Platform
Implementation Environment
Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.
To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.
Govt Connectivity BE - PLDA
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Govt Connectivity DE - ATLAS
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Govt Connectivity FR - DELTA
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Govt Connectivity MX - SAAI/COVE
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Govt Connectivity NL - AGS
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Govt Connectivity UK - CHIEF/CDS
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Govt Connectivity US - ABI/AES
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GTM Platform
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ONESOURCE GTM - Degraded Performance For DPS Legacy Engine
Started 6 Sep 2024 16:11:28 (12 days ago), resolved 16 Sep 2024 17:37:57 (2 days ago)
Minor Incident
Resolved
Global Trade Content
Global Trade - pwd by Integration Point
GTM Platform
Implementation Environment
Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.
To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.
Implementation Environment
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now
ONESOURCE GTM - Degraded Performance For DPS Legacy Engine
Started 6 Sep 2024 16:11:28 (12 days ago), resolved 16 Sep 2024 17:37:57 (2 days ago)
Minor Incident
Resolved
Global Trade Content
Global Trade - pwd by Integration Point
GTM Platform
Implementation Environment
Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.
To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.
ONESOURCE Classifier
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Transports AS2
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Transports Client Interchange Web Service
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Transports FTP
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Thomson Reuters Corporates Indirect Tax
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ONESOURCE Determination Enterprise Cloud (AWS AMER)
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ONESOURCE Determination Enterprise Cloud (AWS EMEA)
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ONESOURCE Determination Enterprise Cloud (OCI AMER)
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ONESOURCE Determination Anywhere (AWS AMER)
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ONESOURCE Determination Anywhere (OCI AMER)
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Configuration API (AWS AMER)
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Configuration API (AWS EMEA)
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Configuration API (OCI AMER)
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ONESOURCE Determination Original Cloud (AMER)
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Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (29 days ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
ONESOURCE Determination Original Dedicated Cloud (AMER)
Wed 11
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Fri 13
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Tue 17
now
Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (29 days ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
ONESOURCE Determination Original Dedicated Cloud (EMEA)
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Certificate Manager Original Cloud
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Certificate Manager Enterprise Cloud
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Reports and Analytics Enterprise Cloud
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Tue 17
now
Delay in data for Reports and Analytics service in AMER PROD
Started 16 Sep 2024 08:27:19 (2 days ago), resolved 18 Sep 2024 11:21:43 (4 hours ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in AMER Prod is experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.
Reporting - Original Cloud
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US Tax Content
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Canada Tax Content
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International Tax Content
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Content Extract
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Fast Sales Tax
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ONESOURCE Property Tax
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ONESOURCE Sales and Use Tax Compliance (AMER)
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ONESOURCE Indirect Compliance (APAC)
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APAC (web) E-filing Manager (Indirect Compliance)
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ONESOURCE Indirect Compliance (EMEA)
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EMEA (web) E-filing Manager (Indirect Compliance)
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ONESOURCE Indirect Compliance (UAT)
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ONESOURCE E-Invoicing (PROD)
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ONESOURCE E-Invoicing (UAT)
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ONESOURCE Determination - On Premise
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ONESOURCE Determination (APAC)
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Thomson Reuters Corporates IDT Integrations
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Address Validation Service
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BigCommerce
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Coupa
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Data File Integrator - Enterprise Cloud
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Data File Integrator - Original Cloud
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now
Microsoft Dynamics 365 - Commerce Cloud
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Microsoft Dynamics 365FOE
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Microsoft Dynamics AX 2012
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Microsoft Dynamics GP
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NetSuite Legacy/Direct
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NetSuite SuiteTax
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Oracle EBS R12
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Oracle Fusion Tax Cloud - 1.x
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Oracle Fusion Tax Cloud - 2.x
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Salesforce Subscription Management
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SAP 5.2B Basic (RFC)
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SAP Ariba - Cloud
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now
SAP Ariba - OnPremise
Wed 11
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now
SAP Ariba - Original cloud
Wed 11
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Mon 16
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now
SAP Business One
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
SAP C4/HANA Commerce Cloud
Wed 11
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Sun 15
Mon 16
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now
SAP Global Next
Wed 11
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Sun 15
Mon 16
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now
SAP Global Tax Service
Wed 11
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Mon 16
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now
SAP US Tax S4/HANA Cloud
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
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now
Thomson Reuters Corporates Trust & Info Rptg
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
AMERS NRA - FNIS & Users Website
Wed 11
Thu 12
Fri 13
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now
AMERS Tax Information Reporting
Wed 11
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now
AMERS Trust Tax
Wed 11
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Fri 13
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now
AMERS Trust Tax Insight
Wed 11
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Fri 13
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now
Thomson Reuters Corporates Legal Solutions
Wed 11
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Fri 13
Sat 14
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Mon 16
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now
AMERS LEGAL ONE
Wed 11
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Fri 13
Sat 14
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Mon 16
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now
Legal Tracker - US
Wed 11
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now
Legal Tracker - AUS
Wed 11
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now
Legal Tracker - UK
Wed 11
Thu 12
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now
Legal Tracker - GER
Wed 11
Thu 12
Fri 13
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Sun 15
Mon 16
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now
Legal Tracker - CAN
Wed 11
Thu 12
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now
Thomson Reuters Corporates Risk Solutions
Wed 11
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Mon 16
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now
AMERS Compliance Learning
Wed 11
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now
AMERS Oden Online (State Rules and Regulations)
Wed 11
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now
AMERS Oden Policy Terminator
Wed 11
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Sat 14
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now
AMERS Oden Track (web)
Wed 11
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Sat 14
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Mon 16
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now
AMERS Regulatory Intelligence
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
ANZ Compliance Learning
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
APAC Compliance Learning
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
APAC Regulatory Intelligence
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
EMEA Compliance Learning
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
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now
EMEA Regulatory Intelligence
Wed 11
Thu 12
Fri 13
Sat 14
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now
Thomson Reuters Corporates Tax Brazil
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
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now
Checkpoint Corporate
Wed 11
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now
ONESOURCE DFe
Wed 11
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now
ONESOURCE Tax Analyser
Wed 11
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now
Tax One for SAP® solutions
Wed 11
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now
Thomson Reuters Corporates Tax Brazil - Tax One
Wed 11
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Mon 16
Tue 17
now
Tax One - Application [AMERS]
Wed 11
Thu 12
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Mon 16
Tue 17
now
Tax One - Application [UAT AMERS]
Wed 11
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Sat 14
Sun 15
Mon 16
Tue 17
now
Sending and Receiving Files [AMERS]
Wed 11
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Fri 13
Sat 14
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Mon 16
Tue 17
now
Sending and Receiving Files [UAT AMERS]
Wed 11
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Tue 17
now
File/Email Processing [AMERS]
Wed 11
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Mon 16
Tue 17
now
File/Email Processing [UAT AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
ECF/REINF (messaging/integration) [AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
ECF/REINF (messaging/integration) [UAT AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax Automation [AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax Automation [UAT AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
OBI [AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
OBI [UAT AMERS]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax One - Application [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax One - Application [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Sending and Receiving Files [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Sending and Receiving Files [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
LATAM Direct Tax
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
File/Email Processing [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
File/Email Processing [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
LATAM Global Trade
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
ECF/REINF (messaging/integration) [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
ECF/REINF (messaging/integration) [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax Automation [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax Automation [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
OBI [EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
LATAM Legal Solutions
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
OBI [UAT EMEA]
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Thomson Reuters Corporates Customer Support
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Case Management Dashboard
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Platform
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Workflow Tools
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Data Tools
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Direct Tax
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Global Trade
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Indirect Tax
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Trust & Info Rptg
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Legal Solutions
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Risk Solutions
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tax Brazil
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Thomson Reuters Corporates Alternatives
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
AutoEntry
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
AutoEntry - Degraded Performance
Started 17 Sep 2024 10:45:57 (1 day ago), still ongoing
Minor Incident
Monitoring
AutoEntry
AutoEntry
AutoEntry
AutoEntry
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Brightpearl - Partial Outage
Started 18 Jul 2024 12:34:43 (2 months ago), still ongoing
Minor Incident
Investigating
Brightpearl
Brightpearl
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
See all
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
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now
Wed 11
Thu 12
Fri 13
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now
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Thu 12
Fri 13
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now
Wed 11
Thu 12
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now
Wed 11
Thu 12
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now
Home
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tasa elevada de errores en servicios de autorización
Started 13 Aug 2024 21:16:22 (1 month ago), still ongoing
Major Incident
Identified
Home
Hefesto
Lancehorn
Billpocket (Android)
Hydra
More...
Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.
Dashboard
Wed 11
Thu 12
Fri 13
Sat 14
Sun 15
Mon 16
Tue 17
now
Tasa elevada de errores en servicios de autorización
Started 13 Aug 2024 21:16:22 (1 month ago), still ongoing
Major Incident
Identified
Home
Hefesto
Lancehorn
Billpocket (Android)
Hydra
More...
Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.
See all
