Thomson Reuters Corporates Status

Monitoring: This issue has been mitigated, and we will continue to monitor.

Investigating: Thomson Reuters is currently investigating an issue that is resulting in intermittent connection issues with the Global Trade Content solution. Clients may not be able to run HTS validations or any other type of validations at this time.

Monitoring: The issue has been resolved and we are continuing to monitor.

Identified: Thomson Reuters is aware of an issue with the Global Trade Management system that is affecting multiple areas of the application, including but not limited to FIFO processing, saving shipments, running reports, etc. We are currently working on resolving this issue.

Resolved: This issue has been resolved in both the US and EU regions. We will continue to monitor.

Identified: We are continuing to work on a fix for this issue.

Identified: Thomson Reuters has identified an issue affecting the entity synchronization process for the DPS product which resulted in some entities not being updated correctly. Customers may find that screenings are being run against outdated information until this is fixed. The team is actively working to resolve the issue now and will provide an update as soon as the fix has been fully deployed.

Monitoring: The issue has been resolved and we are continuing to monitor.

Identified: Thomson Reuters is aware of an issue with the Global Trade Management system that is affecting multiple areas of the application, including but not limited to FIFO processing, saving shipments, running reports, etc. We are currently working on resolving this issue.

Resolved: This issue has been resolved in both the US and EU regions. We will continue to monitor.

Identified: We are continuing to work on a fix for this issue.

Identified: Thomson Reuters has identified an issue affecting the entity synchronization process for the DPS product which resulted in some entities not being updated correctly. Customers may find that screenings are being run against outdated information until this is fixed. The team is actively working to resolve the issue now and will provide an update as soon as the fix has been fully deployed.

Monitoring: The issue has been resolved and we are continuing to monitor.

Identified: Thomson Reuters is aware of an issue with the Global Trade Management system that is affecting multiple areas of the application, including but not limited to FIFO processing, saving shipments, running reports, etc. We are currently working on resolving this issue.

Resolved: Dear Customers,

We experienced intermittent failures with the Tax Calculation feature for SOAP and REST API services in the OCI AMER PROD environment between 1:47 PM CT and 6:48 PM CT. The issue has been mitigated and services are operating normally.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

Investigating: Our teams are actively working on resolving the issue. Investigation and remediation efforts are ongoing, and we will share additional updates as they become available.

Investigating: We are currently experiencing intermittent issues with the Tax Calculation Service feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Resolved: This incident has been resolved.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of 7 hours. We are working on the data catch up, will notify once complete.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of 5 hours. We are working on the data catch up, will notify once complete

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 13 hours. We are working on the data catch up, will notify once complete.

Investigating: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete.

Identified: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

Identified: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.

Identified: Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.