Thomson Reuters Corporates Status
Real-time updates of Thomson Reuters Corporates issues and outages
Thomson Reuters Corporates status is Operational
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ONESOURCE Determination Enterprise Cloud (AWS AMER)
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ONESOURCE Determination Original Cloud (AMER)
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ONESOURCE Determination Original Dedicated Cloud (AMER)
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Reports and Analytics Enterprise Cloud
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Active Incidents
AWS AMER UAT SOAP & REST tax calculations failures
Started 5 Nov 2024 10:40:07 (16 days ago), still ongoing
Maintenance
Investigating
ONESOURCE Determination Enterprise Cloud (AWS AMER)
Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.
Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (3 months ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
Recently Resolved Incidents
Delay in executing reports in AMER PROD.
Started 19 Nov 2024 18:59:04 (2 days ago), resolved 19 Nov 2024 22:08:15 (1 day ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Customers might experience issues in executing the reports in AMER PROD. The team is actively investigating the issue and will share an update once the issue is resolved.
Delay in data for reports and analytics service in AMER UAT
Started 17 Nov 2024 02:13:34 (4 days ago), resolved 17 Nov 2024 20:13:46 (4 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer UAT is experiencing delay of 18 Hours. We are working on the data catch up, will notify once complete.
Delay in data for reports and analytics service in AMER PROD
Started 17 Nov 2024 05:05:27 (4 days ago), resolved 17 Nov 2024 07:59:13 (4 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Indirect Tax - Delay in data for reports and analytics service in AMER PROD
Started 14 Nov 2024 10:06:03 (7 days ago), resolved 14 Nov 2024 21:27:58 (6 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Thomson Reuters Corporates Outage Survival Guide
A step-by-step guide to help you survive a Thomson Reuters Corporates outage
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Thomson Reuters Corporates Components
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Thomson Reuters Corporates Platform
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AMERS (onesourcetax.com)
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AMERS (onesourcelogin.com)
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AMERS Administration
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AMERS API Administration
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AMERS UAT (uat.onesourcetax.com)
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AMERS UAT (uat.onesourcelogin.com)
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APAC (apac1.onesourcetax.com)
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APAC (onesourcelogin.com.au)
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APAC Administration
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APAC API Administration
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EMEA (emea1.onesourcetax.com)
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EMEA (onesourcelogin.eu)
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EMEA Administration
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EMEA API Administration
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UAT API Administration
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Thomson Reuters Corporates WorkFlow Tools
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AMERS Calendar
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AMERS WorkFlow Manager
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APAC Calendar
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APAC Calendar Classic
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APAC FileRoom
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APAC WorkFlow Manager
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EMEA Calendar
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EMEA Calendar Classic
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EMEA FileRoom
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EMEA WorkFlow Manager
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Thomson Reuters Corporates Data Tools
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AMERS Audit Manager
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AMERS DataFlow
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AMERS General Ledger Manager
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AMERS R&D Tax Credit Manager
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AMERS SAP Trial Balance Integration
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AMERS Workpapers
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APAC Audit Manager
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APAC DataFlow
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APAC Data Hub
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APAC General Ledger Manager
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APAC R&D Tax Credit Manager
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APAC SAP Trial Balance Integration
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APAC Workpapers
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EMEA Audit Manager
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EMEA DataFlow
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EMEA Data Hub
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EMEA General Ledger Manager
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EMEA SAP Trial Balance Integration
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EMEA R&D Tax Credit Manager
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EMEA Workpapers
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Thomson Reuters Corporates Direct Tax
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AMERS (web) BEPS Action Manager
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AMERS DAC6 Reporter
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AMERS Data Query
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AMERS GoSystem Tax RS
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AMERS GoSystem Tax RS API
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AMERS Income Tax
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AMERS Income Tax API
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AMERS State Apportionment
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AMERS (legacy) Statutory Reporting
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AMERS (web) Statutory Reporting
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AMERS (New) Tax Provision
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AMERS Tax Provision
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AMERS Uncertain Tax Positions
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APAC (legacy) Corporate Tax
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APAC (web) Corporate Tax
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APAC (web) E-filing Manager (Corporate Tax)
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APAC (legacy) Fringe Benefits Tax
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APAC (web) Fringe Benefits Tax
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APAC (legacy) Statutory Reporting
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APAC (web) Statutory Reporting
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APAC Tax Provision
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APAC Trusts (AU)
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APAC Uncertain Tax Positions
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EMEA (web) BEPS Action Manager
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EMEA (legacy) Corporate Tax
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EMEA (web) Corporate Tax
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EMEA (web) E-filing Manager (Corporate Tax)
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EMEA DAC6 Reporter
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EMEA (legacy) Statutory Reporting
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EMEA (web) Statutory Reporting
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EMEA Tax Provision
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EMEA Uncertain Tax Positions
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Thomson Reuters Corporates Global Trade
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Global Trade Content
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Global Trade - LATAM
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Global Trade - pwd by Integration Point
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Govt Connectivity BE - PLDA
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Govt Connectivity DE - ATLAS
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Govt Connectivity FR - DELTA
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Govt Connectivity MX - SAAI/COVE
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Govt Connectivity US - ABI/AES
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GTM Platform
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Implementation Environment
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ONESOURCE Classifier
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Transports AS2
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Transports Client Interchange Web Service
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Transports FTP
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Thomson Reuters Corporates Indirect Tax
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ONESOURCE Determination Enterprise Cloud (AWS AMER)
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AWS AMER UAT SOAP & REST tax calculations failures
Started 5 Nov 2024 10:40:07 (16 days ago), still ongoing
Maintenance
Investigating
ONESOURCE Determination Enterprise Cloud (AWS AMER)
Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.
ONESOURCE Determination Enterprise Cloud (AWS EMEA)
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ONESOURCE Determination Enterprise Cloud (OCI AMER)
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ONESOURCE Determination Anywhere (AWS AMER)
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ONESOURCE Determination Anywhere (OCI AMER)
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Configuration API (AWS AMER)
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Configuration API (AWS EMEA)
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Configuration API (OCI AMER)
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ONESOURCE Determination Original Cloud (AMER)
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Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (3 months ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
ONESOURCE Determination Original Dedicated Cloud (AMER)
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now
Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (3 months ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
ONESOURCE Determination Original Dedicated Cloud (EMEA)
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Certificate Manager Original Cloud
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Certificate Manager Enterprise Cloud
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Reports and Analytics Enterprise Cloud
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Delay in data for reports and analytics service in AMER PROD
Started 17 Nov 2024 05:05:27 (4 days ago), resolved 17 Nov 2024 07:59:13 (4 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Delay in data for reports and analytics service in AMER UAT
Started 17 Nov 2024 02:13:34 (4 days ago), resolved 17 Nov 2024 20:13:46 (4 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer UAT is experiencing delay of 18 Hours. We are working on the data catch up, will notify once complete.
Delay in executing reports in AMER PROD.
Started 19 Nov 2024 18:59:04 (2 days ago), resolved 19 Nov 2024 22:08:15 (1 day ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Customers might experience issues in executing the reports in AMER PROD. The team is actively investigating the issue and will share an update once the issue is resolved.
Indirect Tax - Delay in data for reports and analytics service in AMER PROD
Started 14 Nov 2024 10:06:03 (7 days ago), resolved 14 Nov 2024 21:27:58 (6 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud
Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Reporting - Original Cloud
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US Tax Content
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Canada Tax Content
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International Tax Content
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Content Extract
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Fast Sales Tax
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ONESOURCE Property Tax
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ONESOURCE Sales and Use Tax Compliance (AMER)
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ONESOURCE Indirect Compliance (APAC)
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APAC (web) E-filing Manager (Indirect Compliance)
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ONESOURCE Indirect Compliance (EMEA)
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EMEA (web) E-filing Manager (Indirect Compliance)
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ONESOURCE Indirect Compliance (UAT)
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ONESOURCE E-Invoicing (PROD)
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ONESOURCE E-Invoicing (UAT)
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ONESOURCE Determination - On Premise
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ONESOURCE Determination (APAC)
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Thomson Reuters Corporates IDT Integrations
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Address Validation Service
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BigCommerce
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Coupa
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Data File Integrator - Enterprise Cloud
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Data File Integrator - Original Cloud
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Microsoft Dynamics 365 - Commerce Cloud
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Microsoft Dynamics 365FOE
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Microsoft Dynamics AX 2012
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Microsoft Dynamics GP
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NetSuite Legacy/Direct
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NetSuite SuiteTax
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Oracle EBS R12
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Oracle Fusion Tax Cloud - 1.x
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Oracle Fusion Tax Cloud - 2.x
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Salesforce Subscription Management
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SAP 5.2B Basic (RFC)
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SAP Ariba - Cloud
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SAP Ariba - OnPremise
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SAP Ariba - Original cloud
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SAP Business One
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SAP C4/HANA Commerce Cloud
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SAP Global Next
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SAP Global Tax Service
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SAP US Tax S4/HANA Cloud
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Thomson Reuters Corporates Trust & Info Rptg
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AMERS NRA - FNIS & Users Website
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AMERS Tax Information Reporting
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AMERS Trust Tax
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AMERS Trust Tax Insight
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Thomson Reuters Corporates Legal Solutions
Thu 14
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AMERS LEGAL ONE
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Legal Tracker - US
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Legal Tracker - AUS
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Legal Tracker - UK
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Legal Tracker - GER
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Legal Tracker - CAN
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Thomson Reuters Corporates Risk Solutions
Thu 14
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AMERS Compliance Learning
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AMERS Oden Online (State Rules and Regulations)
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AMERS Oden Policy Terminator
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AMERS Oden Track (web)
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AMERS Regulatory Intelligence
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ANZ Compliance Learning
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APAC Compliance Learning
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APAC Regulatory Intelligence
Thu 14
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EMEA Compliance Learning
Thu 14
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EMEA Regulatory Intelligence
Thu 14
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Thomson Reuters Corporates Tax Brazil
Thu 14
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Checkpoint Corporate
Thu 14
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ONESOURCE DFe
Thu 14
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ONESOURCE Tax Analyser
Thu 14
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Tax One for SAP® solutions
Thu 14
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Thomson Reuters Corporates Tax Brazil - Tax One
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Tax One - Application [AMERS]
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Tax One - Application [UAT AMERS]
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Sending and Receiving Files [AMERS]
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Sending and Receiving Files [UAT AMERS]
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File/Email Processing [AMERS]
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File/Email Processing [UAT AMERS]
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ECF/REINF (messaging/integration) [AMERS]
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ECF/REINF (messaging/integration) [UAT AMERS]
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Tax Automation [AMERS]
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Tax Automation [UAT AMERS]
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OBI [AMERS]
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OBI [UAT AMERS]
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Tax One - Application [EMEA]
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Tax One - Application [UAT EMEA]
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Sending and Receiving Files [EMEA]
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LATAM Direct Tax
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now
Sending and Receiving Files [UAT EMEA]
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now
File/Email Processing [EMEA]
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now
LATAM Global Trade
Thu 14
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now
File/Email Processing [UAT EMEA]
Thu 14
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now
ECF/REINF (messaging/integration) [EMEA]
Thu 14
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now
ECF/REINF (messaging/integration) [UAT EMEA]
Thu 14
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now
Tax Automation [EMEA]
Thu 14
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now
Tax Automation [UAT EMEA]
Thu 14
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LATAM Legal Solutions
Thu 14
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now
OBI [EMEA]
Thu 14
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now
OBI [UAT EMEA]
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now
Thomson Reuters Corporates Customer Support
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now
Case Management Dashboard
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now
Platform
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Workflow Tools
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Data Tools
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Direct Tax
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Global Trade
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Indirect Tax
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Trust & Info Rptg
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Legal Solutions
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Risk Solutions
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Tax Brazil
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Thomson Reuters Corporates Alternatives
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now
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Brightpearl
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Brightpearl - Partial Outage
Started 18 Jul 2024 12:34:43 (4 months ago), still ongoing
Minor Incident
Investigating
Brightpearl
Brightpearl
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50
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now
Sage 50 - Degraded Performance
Started 1 Oct 2024 08:50:38 (2 months ago), still ongoing
Minor Incident
Investigating
Sage 50
Sage 50
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
See all
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Azupay api
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Azupay External NPP Network
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NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])
Started 21 Nov 2024 02:32:55 (6 hours ago), still ongoing
Major Incident
Identified
External NPP Network
We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.
Payment Requests and Payments are not believed to currently be affected.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
See all
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Trade and Orders
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Account balance display & Trade issues
Started 26 Sep 2024 15:12:27 (2 months ago), still ongoing
Minor Incident
Identified
Trade and Orders
We're currently experiencing an issue that may cause account balances to appear incorrect, and may impact ability to trade. We're working on a fix and everything will be back to normal shortly.
See all
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Home
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Tasa elevada de errores en servicios de autorización
Started 13 Aug 2024 21:16:22 (3 months ago), still ongoing
Major Incident
Identified
Home
Hefesto
Lancehorn
Billpocket (Android)
Hydra
More...
Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.
Dashboard
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Mon 18
Tue 19
Wed 20
now
Tasa elevada de errores en servicios de autorización
Started 13 Aug 2024 21:16:22 (3 months ago), still ongoing
Major Incident
Identified
Home
Hefesto
Lancehorn
Billpocket (Android)
Hydra
More...
Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.
See all
