Thomson Reuters Corporates status is Operational

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AMERS (onesourcetax.com)
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now
AMERSĀ (onesourcelogin.com)
Mon 20
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now
AMERS Administration
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Sat 25
Sun 26
now
AMERS API Administration
Mon 20
Tue 21
Wed 22
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Fri 24
Sat 25
Sun 26
now
AMERS UAT (uat.onesourcetax.com)
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now
AMERS UAT (uat.onesourcelogin.com)
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now
APAC (apac1.onesourcetax.com)
Mon 20
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

AMERS - ONESOURCE Platform experiencing Degradation
Started 25 Oct 2025 01:39:02 (2 days ago), still ongoing
Minor Incident
Investigating
AMERS (onesourcetax.com)

Feature Down: We are currently experiencing an issue with the User Administration/Management feature with our ONESOURCE Platform is undergoing degradation in User Management. This is affecting subset of customers. The team is actively investigating the issue and working on a fix service, which is temporarily unavailable.

Recently Resolved Incidents

Delay in Data for reports and analytics service in AMER UAT
Started 26 Oct 2025 08:26:10 (17 hours ago), resolved 27 Oct 2025 00:08:10 (54 minutes ago)
Minor Incident
Resolved
ONESOURCE Determination Enterprise Cloud (OCI AMER)
Reports and Analytics Enterprise Cloud

Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

Intermittent SOAP Tax Calculation failures in EMEA PROD
Started 26 Oct 2025 00:19:15 (1 day ago), resolved 26 Oct 2025 00:19:48 (1 day ago)
Incident without Impact
Resolved
ONESOURCE Determination Enterprise Cloud (AWS EMEA)

We experienced intermittent issues with the Tax Calculation Service feature with our ONESOURCE INDIRECT TAX DETERIMINATION ENTERPRISE service.

Delay in Data for reports and analytics service in AMER PROD
Started 23 Oct 2025 14:44:45 (3 days ago), resolved 25 Oct 2025 10:10:10 (2 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

ONESOURCE applications are experiencing Intermittent Issues
Started 24 Oct 2025 13:22:38 (2 days ago), resolved 24 Oct 2025 19:57:17 (2 days ago)
Minor Incident
Resolved
AMERS DataFlow
AMERS Trust Tax
AMERS Tax Provision
EMEAĀ (web) Corporate Tax

We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

ONESOURCE DataFlow is unavailable in the AMER Region
Started 24 Oct 2025 13:10:05 (2 days ago), resolved 24 Oct 2025 13:10:06 (2 days ago)
Minor Incident
Resolved
AMERS DataFlow

We are currently experiencing intermittent issues with ONESOURCE DataFlow. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

ONESOURCE Tax Provision is not launching in the AMER region
Started 24 Oct 2025 11:53:59 (3 days ago), resolved 24 Oct 2025 13:09:54 (2 days ago)
Minor Incident
Resolved
AMERS Tax Provision

Product Down: We are currently experiencing an issue with our ONESOURCE Tax Provision - AMER Region service, which is temporarily unavailable.

Delay in Data for reports and analytics service in AMER UAT
Started 20 Oct 2025 13:07:25 (6 days ago), resolved 21 Oct 2025 15:00:40 (5 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud

Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

Intermittent Tax Calculation failures and Token Generation
Started 21 Oct 2025 11:03:07 (6 days ago), resolved 21 Oct 2025 14:17:22 (5 days ago)
Minor Incident
Resolved
ONESOURCE Determination Enterprise Cloud (AWS AMER)
ONESOURCE Determination Enterprise Cloud (OCI AMER)

Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.

Delay in Data for reports and analytics service in AMER PROD
Started 20 Oct 2025 13:45:17 (6 days ago), resolved 21 Oct 2025 13:50:47 (5 days ago)
Minor Incident
Resolved
Reports and Analytics Enterprise Cloud

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

DataFlow Intermittent Availability
Started 20 Oct 2025 15:51:50 (6 days ago), resolved 21 Oct 2025 12:58:04 (6 days ago)
Minor Incident
Resolved
AMERS DataFlow

DataFlow may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

ONESOURCE Sales & Use - Intermittent Availability
Started 20 Oct 2025 19:51:33 (6 days ago), resolved 21 Oct 2025 12:57:50 (6 days ago)
Minor Incident
Resolved
ONESOURCE Sales and Use Tax Compliance (AMER)

Sales & Use Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

SOAP and REST Tax Calculation intermittent failures in AMER, EMEA and OCI PROD and UAT
Started 20 Oct 2025 16:38:13 (6 days ago), resolved 21 Oct 2025 12:55:54 (6 days ago)
Minor Incident
Resolved
ONESOURCE Determination Enterprise Cloud (AWS AMER)
ONESOURCE Determination Enterprise Cloud (AWS EMEA)
ONESOURCE Determination Enterprise Cloud (OCI AMER)

We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Multiple services impacted in GTM 4
Started 20 Oct 2025 17:23:05 (6 days ago), resolved 21 Oct 2025 01:29:05 (6 days ago)
Minor Incident
Resolved
Global Trade - pwd by Integration Point

.

Intermittent Degradation on ONESOURCE Platform
Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
Minor Incident
Resolved
AMERS (onesourcetax.com)
AMERSĀ (onesourcelogin.com)
AMERS Administration
AMERS API Administration
AMERS UAT (uat.onesourcetax.com)
More...

We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Tax Information Reporting - Intermittent Availability
Started 20 Oct 2025 18:00:25 (6 days ago), resolved 20 Oct 2025 23:30:27 (6 days ago)
Minor Incident
Resolved
AMERS Tax Information Reporting

Tax Information Reporting may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

ONESOURCE Statutory Reporting - Full-service interruption
Started 20 Oct 2025 20:16:58 (6 days ago), resolved 20 Oct 2025 22:58:39 (6 days ago)
Critical Incident
Resolved
AMERSĀ (web) Statutory Reporting

We are currently experiencing an issue with our AMERS (web) Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support

ONESOURCE Income Tax - Intermittent Availability
Started 20 Oct 2025 17:59:23 (6 days ago), resolved 20 Oct 2025 22:58:05 (6 days ago)
Minor Incident
Resolved
AMERS Income Tax

ONESOURCE Income Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

ONESOURCE Data Query - Intermittent Availability
Started 20 Oct 2025 17:59:26 (6 days ago), resolved 20 Oct 2025 22:57:49 (6 days ago)
Minor Incident
Resolved
AMERS Data Query

ONESOURCE Data Query may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

GoSystem Tax RS - Intermittent Availability
Started 20 Oct 2025 18:02:34 (6 days ago), resolved 20 Oct 2025 22:57:23 (6 days ago)
Minor Incident
Resolved
AMERS GoSystem Tax RS

GoSystem Tax RS may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

Customer Support and Technical Support - Phone System
Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
Minor Incident
Resolved
Platform
Workflow Tools
Data Tools
Direct Tax
Global Trade
More...

Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

ONESOURCE Tax Provision [AMERS]
Started 20 Oct 2025 16:19:43 (6 days ago), resolved 20 Oct 2025 21:37:15 (6 days ago)
Minor Incident
Resolved
AMERS Tax Provision

Tax Provision may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

ONESOURCE State Apportionment [AMERS]
Started 20 Oct 2025 16:19:47 (6 days ago), resolved 20 Oct 2025 21:36:51 (6 days ago)
Minor Incident
Resolved
AMERS State Apportionment

State Apportionment may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

Multiple services - intermittent issues
Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
Minor Incident
Resolved
AMERS (onesourcetax.com)
AMERSĀ (onesourcelogin.com)
AMERS Administration
AMERS API Administration
ONESOURCE Determination Anywhere (AWS AMER)
More...

Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

GTM 4 multiple service impacted due to AWS issue with DynamoDB APIs in the US-EAST-1 Region
Started 20 Oct 2025 10:04:11 (7 days ago), resolved 20 Oct 2025 10:04:11 (7 days ago)
Incident without Impact
Resolved
Global Trade - pwd by Integration Point

Dear Customers,

We experienced issues with Single Sign-On, SFTP Connection and REST API's in the ONESOURCE Global Trade Management -Pwd by Integration Point - Implementation & Productions environments across AMER regions between 3:20 AM and 5:30 AM EST on October 20th. The issue is already mitigated now.

We apologize for any inconvenience and appreciate your understanding and patience.

Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

Intermittent Tax calculation failure, Authentication failures
Started 20 Oct 2025 09:52:11 (7 days ago), resolved 20 Oct 2025 09:52:12 (7 days ago)
Incident without Impact
Resolved
ONESOURCE Determination Enterprise Cloud (AWS AMER)
ONESOURCE Determination Enterprise Cloud (AWS EMEA)
ONESOURCE Determination Enterprise Cloud (OCI AMER)

Dear Customers,

We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.

We apologize for any inconvenience and appreciate your understanding and patience.

Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

Thomson Reuters Corporates Outage Survival Guide

A step-by-step guide to help you survive a Thomson Reuters Corporates outage
NaN%

    Thomson Reuters Corporates Components

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    Thomson Reuters Corporates Platform

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    AMERS (onesourcetax.com)
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS - ONESOURCE Platform experiencing Degradation
    Started 25 Oct 2025 01:39:02 (2 days ago), still ongoing
    Minor Incident
    Investigating
    AMERS (onesourcetax.com)

    Feature Down: We are currently experiencing an issue with the User Administration/Management feature with our ONESOURCE Platform is undergoing degradation in User Management. This is affecting subset of customers. The team is actively investigating the issue and working on a fix service, which is temporarily unavailable.

    AMERSĀ (onesourcelogin.com)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS API Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS UAT (uat.onesourcetax.com)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS UAT (uat.onesourcelogin.com)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    APAC (apac1.onesourcetax.com)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    APAC (onesourcelogin.com.au)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    APAC Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    APAC API Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    EMEAĀ (emea1.onesourcetax.com)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    EMEA (onesourcelogin.eu)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    EMEA Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    EMEA API Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    UAT API Administration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Degradation on ONESOURCE Platform
    Started 20 Oct 2025 17:20:55 (6 days ago), resolved 21 Oct 2025 00:16:18 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    AMERS UAT (uat.onesourcetax.com)
    More...

    We are currently experiencing intermittent issues with User Permissions, authentications, logins features with our Oauth Service, News Service, and Mainrest Service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    Thomson Reuters Corporates WorkFlow Tools

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Calendar
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Calendar Classic
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS FileRoom
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS WorkFlow Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    APAC Calendar
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Calendar Classic
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC FileRoom
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC WorkFlow Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    EMEA Calendar
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Calendar Classic
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA FileRoom
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA WorkFlow Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Thomson Reuters Corporates Data Tools

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Audit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS DataFlow
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    DataFlow Intermittent Availability
    Started 20 Oct 2025 15:51:50 (6 days ago), resolved 21 Oct 2025 12:58:04 (6 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow

    DataFlow may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    ONESOURCE DataFlow is unavailable in the AMER Region
    Started 24 Oct 2025 13:10:05 (2 days ago), resolved 24 Oct 2025 13:10:06 (2 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow

    We are currently experiencing intermittent issues with ONESOURCE DataFlow. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    ONESOURCE applications are experiencing Intermittent Issues
    Started 24 Oct 2025 13:22:38 (2 days ago), resolved 24 Oct 2025 19:57:17 (2 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow
    AMERS Trust Tax
    AMERS Tax Provision
    EMEAĀ (web) Corporate Tax

    We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS Data Hub
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS General Ledger Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS R&D Tax Credit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS SAP Trial Balance Integration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Workpapers
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Audit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC DataFlow
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Data Hub
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC General Ledger Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC R&D Tax Credit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC SAP Trial Balance Integration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Workpapers
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Audit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA DataFlow
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Data Hub
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA General Ledger Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA SAP Trial Balance Integration
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA R&D Tax Credit Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Workpapers
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Direct Tax

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS (web) BEPS Action Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS DAC6 Reporter
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Data Query
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Data Query - Intermittent Availability
    Started 20 Oct 2025 17:59:26 (6 days ago), resolved 20 Oct 2025 22:57:49 (6 days ago)
    Minor Incident
    Resolved
    AMERS Data Query

    ONESOURCE Data Query may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    AMERS GoSystem Tax RS
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    GoSystem Tax RS - Intermittent Availability
    Started 20 Oct 2025 18:02:34 (6 days ago), resolved 20 Oct 2025 22:57:23 (6 days ago)
    Minor Incident
    Resolved
    AMERS GoSystem Tax RS

    GoSystem Tax RS may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    AMERS GoSystem Tax RS API
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Income Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Income Tax - Intermittent Availability
    Started 20 Oct 2025 17:59:23 (6 days ago), resolved 20 Oct 2025 22:58:05 (6 days ago)
    Minor Incident
    Resolved
    AMERS Income Tax

    ONESOURCE Income Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    AMERS Income Tax API
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS State Apportionment
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE State Apportionment [AMERS]
    Started 20 Oct 2025 16:19:47 (6 days ago), resolved 20 Oct 2025 21:36:51 (6 days ago)
    Minor Incident
    Resolved
    AMERS State Apportionment

    State Apportionment may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    AMERSĀ (legacy) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERSĀ (web) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Statutory Reporting - Full-service interruption
    Started 20 Oct 2025 20:16:58 (6 days ago), resolved 20 Oct 2025 22:58:39 (6 days ago)
    Critical Incident
    Resolved
    AMERSĀ (web) Statutory Reporting

    We are currently experiencing an issue with our AMERS (web) Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support

    AMERS (New) Tax Provision
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Tax Provision
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Tax Provision [AMERS]
    Started 20 Oct 2025 16:19:43 (6 days ago), resolved 20 Oct 2025 21:37:15 (6 days ago)
    Minor Incident
    Resolved
    AMERS Tax Provision

    Tax Provision may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    ONESOURCE Tax Provision is not launching in the AMER region
    Started 24 Oct 2025 11:53:59 (3 days ago), resolved 24 Oct 2025 13:09:54 (2 days ago)
    Minor Incident
    Resolved
    AMERS Tax Provision

    Product Down: We are currently experiencing an issue with our ONESOURCE Tax Provision - AMER Region service, which is temporarily unavailable.

    ONESOURCE applications are experiencing Intermittent Issues
    Started 24 Oct 2025 13:22:38 (2 days ago), resolved 24 Oct 2025 19:57:17 (2 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow
    AMERS Trust Tax
    AMERS Tax Provision
    EMEAĀ (web) Corporate Tax

    We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS Uncertain Tax Positions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APACĀ (legacy) Corporate Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (web) Corporate Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (web) E-filing Manager (Corporate Tax)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (legacy) Fringe Benefits Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (web) Fringe Benefits Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (legacy) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC (web) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Tax Provision
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Trusts (AU)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Uncertain Tax Positions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEAĀ (web) BEPS Action Manager
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEAĀ (legacy) Corporate Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEAĀ (web) Corporate Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE applications are experiencing Intermittent Issues
    Started 24 Oct 2025 13:22:38 (2 days ago), resolved 24 Oct 2025 19:57:17 (2 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow
    AMERS Trust Tax
    AMERS Tax Provision
    EMEAĀ (web) Corporate Tax

    We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    EMEA (web) E-filing Manager (Corporate Tax)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA DAC6 Reporter
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEAĀ (legacy) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEAĀ (web) Statutory Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Tax Provision
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Uncertain Tax Positions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Global Trade

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Global Trade Content
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Global Trade - LATAM
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Global Trade - pwd by Integration Point
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services impacted in GTM 4
    Started 20 Oct 2025 17:23:05 (6 days ago), resolved 21 Oct 2025 01:29:05 (6 days ago)
    Minor Incident
    Resolved
    Global Trade - pwd by Integration Point

    .

    GTM 4 multiple service impacted due to AWS issue with DynamoDB APIs in the US-EAST-1 Region
    Started 20 Oct 2025 10:04:11 (7 days ago), resolved 20 Oct 2025 10:04:11 (7 days ago)
    Incident without Impact
    Resolved
    Global Trade - pwd by Integration Point

    Dear Customers,

    We experienced issues with Single Sign-On, SFTP Connection and REST API's in the ONESOURCE Global Trade Management -Pwd by Integration Point - Implementation & Productions environments across AMER regions between 3:20 AM and 5:30 AM EST on October 20th. The issue is already mitigated now.

    We apologize for any inconvenience and appreciate your understanding and patience.

    Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

    Govt Connectivity BE - PLDA
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity DE - ATLAS
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity FR - DELTA
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity MX - SAAI/COVE
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity NL - AGS
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity UK - CHIEF/CDS
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Govt Connectivity US - ABI/AES
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    GTM Platform
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Implementation Environment
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Classifier
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Transports AS2
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Transports Client Interchange Web Service
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Transports FTP
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Indirect Tax

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Tax calculation failure, Authentication failures
    Started 20 Oct 2025 09:52:11 (7 days ago), resolved 20 Oct 2025 09:52:12 (7 days ago)
    Incident without Impact
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    Dear Customers,

    We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.

    We apologize for any inconvenience and appreciate your understanding and patience.

    Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

    Intermittent Tax Calculation failures and Token Generation
    Started 21 Oct 2025 11:03:07 (6 days ago), resolved 21 Oct 2025 14:17:22 (5 days ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.

    SOAP and REST Tax Calculation intermittent failures in AMER, EMEA and OCI PROD and UAT
    Started 20 Oct 2025 16:38:13 (6 days ago), resolved 21 Oct 2025 12:55:54 (6 days ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Tax calculation failure, Authentication failures
    Started 20 Oct 2025 09:52:11 (7 days ago), resolved 20 Oct 2025 09:52:12 (7 days ago)
    Incident without Impact
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    Dear Customers,

    We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.

    We apologize for any inconvenience and appreciate your understanding and patience.

    Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

    SOAP and REST Tax Calculation intermittent failures in AMER, EMEA and OCI PROD and UAT
    Started 20 Oct 2025 16:38:13 (6 days ago), resolved 21 Oct 2025 12:55:54 (6 days ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    Intermittent SOAP Tax Calculation failures in EMEA PROD
    Started 26 Oct 2025 00:19:15 (1 day ago), resolved 26 Oct 2025 00:19:48 (1 day ago)
    Incident without Impact
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)

    We experienced intermittent issues with the Tax Calculation Service feature with our ONESOURCE INDIRECT TAX DETERIMINATION ENTERPRISE service.

    ONESOURCE Determination Enterprise Cloud (OCI AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Intermittent Tax calculation failure, Authentication failures
    Started 20 Oct 2025 09:52:11 (7 days ago), resolved 20 Oct 2025 09:52:12 (7 days ago)
    Incident without Impact
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    Dear Customers,

    We experienced issues with User Interface & tax calculation REST API's in the ONESOURCE Indirect Tax Determination - UAT & Productions environments across AMER & EMEA regions between 3:00 AM and 5:18 AM EST on October 20th. The issue is already mitigated now.

    We apologize for any inconvenience and appreciate your understanding and patience.

    Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

    Intermittent Tax Calculation failures and Token Generation
    Started 21 Oct 2025 11:03:07 (6 days ago), resolved 21 Oct 2025 14:17:22 (5 days ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation and Token generation feature with our Onesource Tax Determination Enterprise service.

    SOAP and REST Tax Calculation intermittent failures in AMER, EMEA and OCI PROD and UAT
    Started 20 Oct 2025 16:38:13 (6 days ago), resolved 21 Oct 2025 12:55:54 (6 days ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (AWS AMER)
    ONESOURCE Determination Enterprise Cloud (AWS EMEA)
    ONESOURCE Determination Enterprise Cloud (OCI AMER)

    We are currently experiencing intermittent issues with the Tax Calculation feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    Delay in Data for reports and analytics service in AMER UAT
    Started 26 Oct 2025 08:26:10 (17 hours ago), resolved 27 Oct 2025 00:08:10 (54 minutes ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (OCI AMER)
    Reports and Analytics Enterprise Cloud

    Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

    ONESOURCE Determination Anywhere (AWS AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    ONESOURCE Determination Anywhere (OCI AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    Configuration API (AWS AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Configuration API (AWS EMEA)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Configuration API (OCI AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination Original Cloud (AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination Original Dedicated Cloud (AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination Original Dedicated Cloud (EMEA)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Certificate Manager Original Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Certificate Manager Enterprise Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Reports and Analytics Enterprise Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Delay in Data for reports and analytics service in AMER UAT
    Started 20 Oct 2025 13:07:25 (6 days ago), resolved 21 Oct 2025 15:00:40 (5 days ago)
    Minor Incident
    Resolved
    Reports and Analytics Enterprise Cloud

    Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

    Delay in Data for reports and analytics service in AMER PROD
    Started 20 Oct 2025 13:45:17 (6 days ago), resolved 21 Oct 2025 13:50:47 (5 days ago)
    Minor Incident
    Resolved
    Reports and Analytics Enterprise Cloud

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

    Delay in Data for reports and analytics service in AMER PROD
    Started 23 Oct 2025 14:44:45 (3 days ago), resolved 25 Oct 2025 10:10:10 (2 days ago)
    Minor Incident
    Resolved
    Reports and Analytics Enterprise Cloud

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

    Delay in Data for reports and analytics service in AMER UAT
    Started 26 Oct 2025 08:26:10 (17 hours ago), resolved 27 Oct 2025 00:08:10 (54 minutes ago)
    Minor Incident
    Resolved
    ONESOURCE Determination Enterprise Cloud (OCI AMER)
    Reports and Analytics Enterprise Cloud

    Reports and Analytics Service in AMER UAT is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.

    Reporting - Original Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    US Tax Content
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Canada Tax Content
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    International Tax Content
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Content Extract
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Fast Sales Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Property Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Sales and Use Tax Compliance (AMER)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Sales & Use - Intermittent Availability
    Started 20 Oct 2025 19:51:33 (6 days ago), resolved 21 Oct 2025 12:57:50 (6 days ago)
    Minor Incident
    Resolved
    ONESOURCE Sales and Use Tax Compliance (AMER)

    Sales & Use Tax may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    ONESOURCE Indirect Compliance (APAC)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    APAC (web) E-filing Manager (Indirect Compliance)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Indirect Compliance (EMEA)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Multiple services - intermittent issues
    Started 20 Oct 2025 11:35:12 (7 days ago), resolved 20 Oct 2025 13:06:29 (6 days ago)
    Minor Incident
    Resolved
    AMERS (onesourcetax.com)
    AMERSĀ (onesourcelogin.com)
    AMERS Administration
    AMERS API Administration
    ONESOURCE Determination Anywhere (AWS AMER)
    More...

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

    EMEA (web) E-filing Manager (Indirect Compliance)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Indirect Compliance (UAT)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE E-Invoicing (PROD)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE E-Invoicing (UAT)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination - On Premise
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Determination (APAC)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates IDT Integrations

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Address Validation Service
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    BigCommerce
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Coupa
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Data File Integrator - Enterprise Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Data File Integrator - Original Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Microsoft Dynamics 365 - Commerce Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Microsoft Dynamics 365FOE
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Microsoft Dynamics AX 2012
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Microsoft Dynamics GP
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    NetSuite Legacy/Direct
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    NetSuite SuiteTax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Oracle EBS R12
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Oracle Fusion Tax Cloud - 1.x
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Oracle Fusion Tax Cloud - 2.x
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Salesforce Subscription Management
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP 5.2B Basic (RFC)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Ariba - Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Ariba - OnPremise
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Ariba - Original cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Business One
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP C4/HANA Commerce Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Global Next
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP Global Tax Service
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    SAP US Tax S4/HANA Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Trust & Info Rptg

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS NRA - FNIS & Users Website
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Tax Information Reporting
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Information Reporting - Intermittent Availability
    Started 20 Oct 2025 18:00:25 (6 days ago), resolved 20 Oct 2025 23:30:27 (6 days ago)
    Minor Incident
    Resolved
    AMERS Tax Information Reporting

    Tax Information Reporting may experience degraded performance or intermittent availability due to the ongoing AWS network issues. Teams are actively monitoring the situation.

    AMERS Trust Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE applications are experiencing Intermittent Issues
    Started 24 Oct 2025 13:22:38 (2 days ago), resolved 24 Oct 2025 19:57:17 (2 days ago)
    Minor Incident
    Resolved
    AMERS DataFlow
    AMERS Trust Tax
    AMERS Tax Provision
    EMEAĀ (web) Corporate Tax

    We are currently experiencing intermittent issues with Some ONESOURCE services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

    Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    AMERS Trust Tax Insight
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Legal Solutions

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS LEGAL ONE
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Legal Tracker - US
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Legal Tracker - AUS
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Legal Tracker - UK
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Legal Tracker - GER
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Legal Tracker - CAN
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Risk Solutions

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Compliance Learning
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Oden OnlineĀ (State Rules and Regulations)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Oden Policy Terminator
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Oden TrackĀ (web)
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    AMERS Regulatory Intelligence
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ANZ Compliance Learning
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Compliance Learning
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    APAC Regulatory Intelligence
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Compliance Learning
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    EMEA Regulatory Intelligence
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Tax Brazil

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Checkpoint Corporate
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE DFe
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ONESOURCE Tax Analyser
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax One for SAPĀ® solutions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Tax Brazil - Tax One

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax One - Application [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax One - Application [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Sending and Receiving Files [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Sending and Receiving Files [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    File/Email Processing [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    File/Email Processing [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ECF/REINF (messaging/integration) [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ECF/REINF (messaging/integration) [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Automation [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Automation [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OBI [AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OBI [UAT AMERS]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax One - Application [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax One - Application [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Sending and Receiving Files [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Sending and Receiving Files [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    File/Email Processing [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    LATAM Direct Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    File/Email Processing [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    LATAM Global Trade
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ECF/REINF (messaging/integration) [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    ECF/REINF (messaging/integration) [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Automation [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Automation [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OBI [EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    LATAM Legal Solutions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OBI [UAT EMEA]
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Thomson Reuters Corporates Customer Support

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Case Management Dashboard
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Platform
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Workflow Tools
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Data Tools
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Direct Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Global Trade
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Indirect Tax
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Trust & Info Rptg
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Customer Support and Technical Support - Phone System
    Started 20 Oct 2025 14:15:45 (6 days ago), resolved 20 Oct 2025 21:37:44 (6 days ago)
    Minor Incident
    Resolved
    Platform
    Workflow Tools
    Data Tools
    Direct Tax
    Global Trade
    More...

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

    Legal Solutions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Risk Solutions
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Tax Brazil
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now