Akamai Status

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Resolved: We can confirm that the issue was mitigated at 12:00 UTC on March 17, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000z74q9CAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Investigating: We've engaged the necessary subject matter experts and are continuing to investigate this issue. We will continue to post updates as more information is available.

Investigating: We are investigating an emerging issue with Enterprise Application Access (EAA) related to device postures. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Resolved: We can confirm that the issue was mitigated at 12:00 UTC on March 17, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000z74q9CAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Investigating: We've engaged the necessary subject matter experts and are continuing to investigate this issue. We will continue to post updates as more information is available.

Investigating: We are investigating an emerging issue with Enterprise Application Access (EAA) related to device postures. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA

Resolved: We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

Investigating: We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Monitoring: We identified that this issue was caused by a software defect that impacted our automated database maintenance procedures. As an immediate mitigation, our team performed manual database maintenance to stabilize the system and restore normal operations, we can confirm the service continues to operate within normal parameters. Also as a long term mitigation, we are also releasing additional software changes to correct the underlying issue and prevent this condition from recurring. We will continue monitoring closely as the updates roll out and will provide further updates as appropriate. Next scheduled update should arrive after March 18th.

Monitoring: We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until mid next week to ensure the issue has been fully mitigated. The next update will be provided next week on Wednesday March 4th during U.S. afternoon hours at the latest.

Monitoring: We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until mid next week to ensure the issue has been fully mitigated. The next update will be provided next week during U.S. afternoon hours.

Monitoring: We are investigating a recurrence of this issue with Certificate Provisioning System (CPS) where users may have issues accessing via Akamai control center. The recurrence started at approximately 23:20 UTC on February 17th, 2026. The issue is confirmed to be no longer causing impact as of 23:45 UTC on February 17th, 2026. We have decided to continue our monitoring overnight and will provide another update as progress is made.

Monitoring: We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until tomorrow Tuesday February 17th to ensure the issue has been fully mitigated. The next update will be provided during U.S. afternoon hours.

Monitoring: After implementing the fix and based on current observations, the service continues to operate within normal parameters. We will continue monitoring throughout the weekend to ensure the issue has been fully mitigated. The next update will be provided on Monday, February 16, 2026, during U.S. afternoon hours. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000tGYakCAG.

Monitoring: We have implemented a fix for this issue as of 22:10 UTC on 11 February 2026; based on current observations, the service is resuming normal operations. We will continue to monitor for one additional day until tomorrow US afternoon hours to ensure that the impact has been fully mitigated.

Monitoring: We have implemented a fix for this issue as of 22:10 UTC on 11 February 2026; based on current observations, the service is resuming normal operations. We will continue to monitor until tomorrow US afternoon hours to ensure that the impact has been fully mitigated.

Identified: We are investigating an emerging issue with Certificate Provisioning System (CPS) where users may have issue accessing via Akamai control center. The issue is identified and we are actively working the mitigation plan and will provide another update as progress is made.

Resolved: We can confirm that the issue was mitigated at 5:45 UTC on 13 March, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yaPCXCA2 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yaPCXCA2. We will provide an update as we make progress

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yaPCXCA2. We will provide an update within the next 60 minutes.

Investigating: We are investigating an issue with "Alerts" on Akamai Control Center where users may not be able to edit the thresholds of existing alerts. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yaPCXCA2. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.