Akamai Status

Investigating: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1. We will provide an update as we make progress.

Investigating: We are investigating an emerging issue with Edge Delivery related to availability issues in the Philippines. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Monitoring: We became aware of an issue with Edge Delivery in Miami related to an increase in 5xx errors. The issue lasted between around 01:51 UTC and 02:10 UTC on September 1, 2025. We have implemented a fix which we believe may have caused; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZJnSbCAL. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Postmortem: Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000YsqBmCAJ.

Resolved: We can confirm that the issue was mitigated at 10:50 UTC on August 27, 2025, and the service has continued normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000YsqBmCAJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Monitoring: Between 10:35 UTC and 10:50 UTC on August 27, 2025, some users may have experienced increased latency or reachability issues across 500+ global regions. Preliminary investigation indicates the issue was linked to a router configuration change. The change was promptly rolled back at 10:39 UTC after anomalies were detected. We believe the rollback has mitigated the immediate impact. Our teams are actively investigating the root cause of the issue and assessing the full scope of its effects. We will share further updates as soon as more information becomes available. We apologize for the disruption and appreciate your patience as we continue to resolve this matter. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates.

Postmortem: Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000Ykq0DCAR

Resolved: We became aware of an availability issue with edge delivery that occurred between 22:42 UTC and 23:56 UTC on August 25, 2025. The issue has been fully resolved, and services have returned to normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000Ykq0DCAR or reaching out to Akamai Support.We sincerely apologize for any impact this may have caused and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Resolved: We can confirm that the issue was mitigated at 17:38 UTC on August 26, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000Ykq0DCAR or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Monitoring: We identified an availability issue with edge delivery that occurred between 17:25 UTC and 17:38 UTC on August 26, 2025. The issue has been fully resolved, and services have returned to normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000Ykq0DCAR or reaching out to Akamai Support. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.