Akamai status is Partially Degraded Service

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Akamai Content Delivery

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Edge Delivery
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Configuration Deployment
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Edge Delivery issues related to Edge IP Binding
Started 16 Jan 2025 16:33:57 (3 days ago), still ongoing
Minor Incident
Identified
Edge Delivery

We are investigating an emerging issue with Edge Delivery related to Edge IP Binding. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

[COMPONENT NAME] [SERVICE IMPACT] [in [CITY], [COUNTRY]]
Started 27 Sep 2024 16:31:39 (4 months ago), still ongoing
Minor Incident
Monitoring
Edge Delivery

We are continuing to [work with our third-party service provider to] investigate this issue. [Customers and partners can find more details on the Akamai Community: <link>.] [We will provide an update within the next XX minutes.]

Recently Resolved Incidents

EdgeKV Open API calls issues
Started 17 Jan 2025 19:50:21 (1 day ago), resolved 17 Jan 2025 21:58:58 (1 day ago)
Incident without Impact
Resolved
Configuration Deployment

We are investigating an emerging issue with EdgeKV related to API calls failing that could result in inability to onboard new customers and/or modify existing EdgeKV configurations. The issue appears to have started at approximately 18:15 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Akamai Outage Survival Guide

A step-by-step guide to help you survive a Akamai outage
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    Akamai Components

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    Akamai Content Delivery

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    Cloudlets
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    Edge Delivery
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    now
    [COMPONENT NAME] [SERVICE IMPACT] [in [CITY], [COUNTRY]]
    Started 27 Sep 2024 16:31:39 (4 months ago), still ongoing
    Minor Incident
    Monitoring
    Edge Delivery

    We are continuing to [work with our third-party service provider to] investigate this issue. [Customers and partners can find more details on the Akamai Community: <link>.] [We will provide an update within the next XX minutes.]

    Edge Delivery issues related to Edge IP Binding
    Started 16 Jan 2025 16:33:57 (3 days ago), still ongoing
    Minor Incident
    Identified
    Edge Delivery

    We are investigating an emerging issue with Edge Delivery related to Edge IP Binding. We are actively investigating the issue and will provide another update within the next 30 minutes.

    We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

    If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

    Global Traffic Management
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    Image Management
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    NetStorage
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    Akamai App & Network Security

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    Account Protector
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    Akamai Identity Cloud
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    Bot Management
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    Edge DNS
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    Client-Side Protection & Compliance (formerly Page Integrity Manager)
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    Prolexic
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    Web Application Firewall
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    Akamai Enterprise Security

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    Akamai MFA
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    Enterprise Application Access
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    Enterprise Application Access: API Service
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    Enterprise Application Access: Configuration
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    Enterprise Application Access: Reporting
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    ETP/SIA: Client
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    ETP/SIA: Configuration
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    ETP/SIA: Connectors
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    ETP/SIA: Name Servers
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    ETP/SIA: Reporting
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    ETP/SIA: Web Proxy
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    Akamai Data Services

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    Log Delivery
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    mPulse
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    Reporting
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    SIEM Data feeds
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    Web Security Analytics
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    Akamai Configuration

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    Configuration Deployment
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    EdgeKV Open API calls issues
    Started 17 Jan 2025 19:50:21 (1 day ago), resolved 17 Jan 2025 21:58:58 (1 day ago)
    Incident without Impact
    Resolved
    Configuration Deployment

    We are investigating an emerging issue with EdgeKV related to API calls failing that could result in inability to onboard new customers and/or modify existing EdgeKV configurations. The issue appears to have started at approximately 18:15 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes.

    We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

    If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

    Content Purge
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    TLS Provisioning
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    Akamai Customer Service

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    Akamai Control Center
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    Case Ticketing
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    Chat
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    Telephony
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    Akamai Alternatives

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    Cloudflare Sites and Services

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    Billing
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    Billing Subscription Update and Invoice Issues
    Started 17 Oct 2024 20:26:49 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Billing

    We are currently observing and working to resolve the following Billing issues:

    Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.

    Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.

    Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.

    Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.

    Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support

    Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.

    Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.

    See all
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