Akamai Status

Resolved: We became aware of an issue with a third-party service provider causing performance degradation to Edge Delivery in Asia. The issue lasted between 11:00 UTC on November 21, 2025, and 12:10 UTC on November 21, 2025. The third-party service provider has implemented a fix and, we can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000j7RBRCA2 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Resolved: We can confirm that the issue was mitigated at 17:30 UTC on November 22, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Monitoring: We have confirmed that due to exiting the peak traffic period in Asia and return of a portion of impacted backbone capacity, Edge Delivery issues in Asia have been mitigated as of ~17:30 UTC on November 22, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG. We will continue to monitor to ensure that the impact has been fully mitigated.

Identified: We have identified an issue with Edge Delivery related to degraded backbone capacity in the Asia region beginning at ~14:00 UTC on November 22, 2025. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG. We are actively investigating this issue and will provide an update in the next 120 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Monitoring: We have implemented a fix for the additional impact identified as related to this issue as of 15:31 UTC on November 25, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO. We will continue to monitor to ensure that the impact has been fully mitigated.

Identified: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAOWe will provide an update as we progress.

Monitoring: We have implemented a fix for this issue as of 17:46 UTC on November 24, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

Investigating: We are investigating an emerging issue with Edge Delivery related to potential latency and timeouts experienced with Edge Delivery traffic sent between Australia and North America. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Resolved: We became aware of an issue in Web Security Analytics regarding errors when loading the application. The issue lasted between 13:25 UTC and 14:10 UTC on November 19, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000iqYWyCAM or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Postmortem: Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.

Resolved: We can confirm that the issue was mitigated at approximately 10:05 UTC on November 25, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.

Investigating: We are continuing to investigate this issue. We are aware of configuration activations failing and the right SMEs are involved and we will provide another update as we make progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.

Investigating: We are investigating an emerging issue with Akamai Control Center related to few applications like Property Manager, Certificate Provisioning system etc. are inaccessible with Network connectivity errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Postmortem: Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.

Resolved: We can confirm that the issue was mitigated at approximately 10:05 UTC on November 25, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.

Investigating: We are continuing to investigate this issue. We are aware of configuration activations failing and the right SMEs are involved and we will provide another update as we make progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.

Investigating: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.