Akamai Status

Monitoring: We became aware of an issue with Edge Delivery related to availability issues in India. The issue lasted between approximately 22:47 UTC and 23:26 UTC on September 5, 2025. Based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZrVV1CAN. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Monitoring: Our provider has implemented a fix for this issue as of 18:55 UTC on September 1, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1. We will continue to monitor to ensure that the impact has been fully mitigated.

Investigating: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1. We will provide an update as we make progress.

Investigating: We are investigating an emerging issue with Edge Delivery related to availability issues in the Philippines. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Resolved: We can confirm that the issue was mitigated at 08:23 UTC on September 15, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000ag9sFCAQ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Monitoring: We have implemented a fix. We are continuing to monitor our systems, as of this hour there are no recurrences of this issue. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

Monitoring: While Miami, US, IT data centers are operational, we are observing issues in Sao Paulo, Brazil and our team is investigating. During this time, users may experience performance degradation like connectivity issues, high packet loss on this data center. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

Monitoring: We are continuing to monitor our systems, as of this hour there are no recurrences of this issue. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

Monitoring: We became aware of an issue with our connectivity related to in our Miami, US and Milan, IT data center. During this time customers could have notice performance degradation that lasted from 17:42 UTC to 18:43 UTC on September 14th, 2025.

We will be monitoring this to ensure that it remains stable.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Resolved: We became aware of an issue with Property Manager related to availability with intermittent blank pages. The issue lasted between around 13:00 UTC on 11 September 2025 and 06:26 UTC on 15 September 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000ahOU8CAM or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.