Thomson Reuters Tax and Accounting Professionals Status

Resolved: Our metrics and internal testing continue to indicate the ability to login to Virtual Office and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We have restored the ability to login to Virtual Office CS or Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will continue to monitor the environment and will provide another update at end of business day.

Identified: While NetFirm CS and NetClient CS logins are now succeeding, some users may still be experiencing slowness with launching Virtual Office CS and other Software as a Service applications.

We have identified the root cause and our teams are working with the highest priority to fully restore performance. We’ll provide another update as soon as we have more information.

Investigating: Based on our internal monitoring, we are aware that some customers cannot login to Virtual Office CS, Software as a Service, NetFirm CS, or NetClient CS and are receiving an "Unknown Login Failure" message. We are currently working to restore services and will provide an update as soon as we have more information.

Resolved: Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

Investigating: We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.

Resolved: Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

Investigating: We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.