Thomson Reuters Tax and Accounting Professionals Status

Resolved: Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We are aware of a brief disruption in the ability to login to Onvio. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

Investigating: We have seen improved performance logging into Onvio and continue to investigate the server errors and slowness navigating within Onvio. We are working with the highest priority to resolve and restore Onvio. We will provide another update as soon as we have more information.

Investigating: Based on our internal monitoring, we are aware of server errors and slowness when logging in and navigating Onvio. We are currently working to restore services and will provide an update as soon as we have more information.

Resolved: SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Monitoring: SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Monitoring: SurePrep teams have identified the issue as a performance degradation of its cloud provider's storage systems. We are actively collaborating with the vendor to remediate the issues on their platform. Currently, the systems are stable; however, we will continue to monitor the situation until the vendor has officially closed the incident. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Investigating: We have received reports that some customers are unable to open / create new binders. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/