Thomson Reuters Tax and Accounting Professionals Status

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.

Identified: Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

Resolved: Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.