Thomson Reuters Tax and Accounting Professionals status is Operational

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Thomson Reuters Tax and Accounting Professionals Engagement Manager

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Thomson Reuters Tax and Accounting Professionals Guided Assurance

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Active Incidents

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Recently Resolved Incidents

AdvanceFlow - US - Service Disruption
Started 15 Nov 2024 06:35:11 (6 days ago), resolved 15 Nov 2024 07:04:50 (6 days ago)
Major Incident
Resolved
Engagement Manager
Guided Assurance

We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.

Thomson Reuters Tax and Accounting Professionals Outage Survival Guide

A step-by-step guide to help you survive a Thomson Reuters Tax and Accounting Professionals outage
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    Thomson Reuters Tax and Accounting Professionals Components

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    Thomson Reuters Tax and Accounting Professionals Checkpoint Research

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    Thomson Reuters Tax and Accounting Professionals Confirmation.com

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    Thomson Reuters Tax and Accounting Professionals CS Connect/Electronic Filing

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    Thomson Reuters Tax and Accounting Professionals Checkpoint Engage with Onvio

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    Thomson Reuters Tax and Accounting Professionals CS Professional Suite Local Login

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    Thomson Reuters Tax and Accounting Professionals Checkpoint Learning

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    Thomson Reuters Tax and Accounting Professionals Customer Support

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    Thomson Reuters Tax and Accounting Professionals Engagement Manager

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    AdvanceFlow - US - Service Disruption
    Started 15 Nov 2024 06:35:11 (6 days ago), resolved 15 Nov 2024 07:04:50 (6 days ago)
    Major Incident
    Resolved
    Engagement Manager
    Guided Assurance

    We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.

    Thomson Reuters Tax and Accounting Professionals Confirmation.com - Rivio

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    Thomson Reuters Tax and Accounting Professionals Estudio One (SaaS)

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    Thomson Reuters Tax and Accounting Professionals GoFileRoom

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    Thomson Reuters Tax and Accounting Professionals Guided Assurance

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    AdvanceFlow - US - Service Disruption
    Started 15 Nov 2024 06:35:11 (6 days ago), resolved 15 Nov 2024 07:04:50 (6 days ago)
    Major Incident
    Resolved
    Engagement Manager
    Guided Assurance

    We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.

    Thomson Reuters Tax and Accounting Professionals NetClient CS

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    Thomson Reuters Tax and Accounting Professionals ONESOURCE University

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    Thomson Reuters Tax and Accounting Professionals Onvio Firm Management

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    Thomson Reuters Tax and Accounting Professionals Legal Ed Center

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    Thomson Reuters Tax and Accounting Professionals Tax and Accounting Professionals Learning Center

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    Thomson Reuters Tax and Accounting Professionals Thomson Reuters Account

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    Thomson Reuters Tax and Accounting Professionals Ufile Online

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    Thomson Reuters Tax and Accounting Professionals Virtual Office CS / SaaS

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    Thomson Reuters Tax and Accounting Professionals Onvio Platform

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    Thomson Reuters Tax and Accounting Professionals Optimus

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    Thomson Reuters Tax and Accounting Professionals Alternatives

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    Brightpearl
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    Brightpearl - Partial Outage
    Started 18 Jul 2024 12:34:43 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Brightpearl
    Brightpearl

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

    Sage 50
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    Sage 50 - Degraded Performance
    Started 1 Oct 2024 08:50:38 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Sage 50
    Sage 50

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

    See all
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    ONESOURCE Determination Enterprise Cloud (AWS AMER)
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    AWS AMER UAT SOAP & REST tax calculations failures
    Started 5 Nov 2024 10:40:07 (16 days ago), still ongoing
    Maintenance
    Investigating
    ONESOURCE Determination Enterprise Cloud (AWS AMER)

    Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.

    ONESOURCE Determination Original Cloud (AMER)
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    Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
    Started 20 Aug 2024 10:51:39 (3 months ago), still ongoing
    Critical Incident
    Investigating
    ONESOURCE Determination Original Cloud (AMER)
    ONESOURCE Determination Original Dedicated Cloud (AMER)

    Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...

    See all
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    Azupay api

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    Azupay External NPP Network

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    NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])
    Started 21 Nov 2024 02:32:55 (6 hours ago), still ongoing
    Major Incident
    Identified
    External NPP Network

    We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.

    Payment Requests and Payments are not believed to currently be affected.

    Please do subscribe to our status page for the latest and most accurate information.

    We apologise for the inconvenience caused.

    See all
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    Trade and Orders
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    Account balance display & Trade issues
    Started 26 Sep 2024 15:12:27 (2 months ago), still ongoing
    Minor Incident
    Identified
    Trade and Orders

    We're currently experiencing an issue that may cause account balances to appear incorrect, and may impact ability to trade. We're working on a fix and everything will be back to normal shortly.

    See all
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    Home
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    Tasa elevada de errores en servicios de autorización
    Started 13 Aug 2024 21:16:22 (3 months ago), still ongoing
    Major Incident
    Identified
    Home
    Hefesto
    Lancehorn
    Billpocket (Android)
    Hydra
    More...

    Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.

    Dashboard
    Thu 14
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    Tasa elevada de errores en servicios de autorización
    Started 13 Aug 2024 21:16:22 (3 months ago), still ongoing
    Major Incident
    Identified
    Home
    Hefesto
    Lancehorn
    Billpocket (Android)
    Hydra
    More...

    Hemos sufrido una desconexión con el procesador de Pagos PROSA, derivado de una caída en los enlaces de comunicación, solo es posible procesar transacciones de American Express e internacionales, en tanto no se resuelva el incidente.

    See all