Thomson Reuters Tax and Accounting Professionals Status

Identified: Our payment provider is currently experiencing a system interruption which is only impacting the "Initiate Confirmation" functionality; all other activities remain operational. If you need to initiate confirmations, feel free to add clients, add accounts, and request client authorizations.

Once the initiate step is working again, we will post a notification here. Then all you'll need to do is Select the "as of" date, which accounts to the request and initiate.

We apologize for any inconvenience and appreciate your patience.

NOTE: If you are paying with American Express in a non-USD currency, you can still initiate your confirmation now with no problem.

Identified: Our payment provider is currently experiencing a significant system interruption. The outage is impacting only the "Initiate Confirmation" functionality; all other functionalities remain operational. They are actively working to resolve this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience."

Resolved: The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Monitoring: We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com

Resolved: Our metrics and internal testing continue to indicate Accounting CS on Virtual Office CS or Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We have tested and implemented a fix that restored the ability to launch Accounting CS on Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.

Identified: Our monitoring alerted us that some users are receiving an error message when attempting to launch Accounting CS on Virtual Office CS or Software as a Service.

Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.