Thomson Reuters Tax and Accounting Professionals Status

Resolved: We have confirmed a widespread outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service earlier today.

Our metrics and internal testing indicate this issue has been resolved and applications and logins are currently in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Identified: We have confirmed a global outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service.

Our testing indicates this situation may be improving for those customers experiencing the issue. We suggest customers attempt to relaunch applications. We are closely monitoring the environment to ensure the issue has been fully remediated.

Investigating: Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications within Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.

Resolved: Ufile Online is currently working for all customers.

Investigating: We have received reports that Ufile Online is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.

Resolved: Our metrics and internal testing continue to indicate accessing netlinksolution.com remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This was resulting in customers experiencing issues accessing netlinksolution.com earlier today.

Our metrics and internal testing indicate this issue has been resolved and logins are currently in a healthy state. We are closely monitoring the environment to ensure the issue has been fully remediated.

Investigating: We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This is resulting in customers experiencing issues accessing netlinksolution.com. We are investigating the issue as a priority and will provide an update as soon as we have more information.

Resolved: Our metrics and internal testing continue to indicate Engagement Manager remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: Our metrics and internal testing indicate Engagement Manager remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. We will continue to monitor the environment and will provide another update at end of business day.

Investigating: Based on our internal monitoring, we are aware that some customers are receiving an error when accessing various parts of Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information

Resolved: Our metrics and internal testing continue to indicate opening applications Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Monitoring: We have determined service degradation associated with an underlying technology provider resulted in some customers experiencing issues launching applications in Virtual Office CS or Software as a Service earlier today.

Our metrics and internal testing indicate this issue has been resolved and applications and logins are currently in a healthy state. We are closely monitoring the environment to ensure the issue has been fully remediated.

Investigating: Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications within Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information