EBANX Status

Resolved: This incident has been resolved. PIX transactions are processing normally, including transfers using PIX keys and QR code payments. Conversion rates have returned to expected levels.

Monitoring: PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.

Investigating: The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.

Investigating: The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.

Identified: We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.

Resolved: Payment method(s): PIX Country: Brazil Impact: The issue affecting PIX payment processing has been resolved, and services are now operating normally.

Investigating: Payment method(s): PIX Country: Brazil Impact: We are observing degradation affecting PIX transactions. Our teams are actively investigating the cause, which may result in processing delays or failures.