Tide status is Operational

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UK Tide App

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UK Tide on the Web

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Active Incidents

Error affecting TIS Members on app version 3.80.0 only
Started 8 Aug 2024 22:12:23 (5 months ago), still ongoing
Minor Incident
Identified
UK Tide App

At the moment it is not possible to withdraw or add funds to a TIS account via the Tide mobile app. We are working to fix this as soon as possible. Until this is resolved members will be able to add and withdraw funds to their TIS account via the webapp.

Recently Resolved Incidents

Error
Started 14 Jan 2025 11:56:26 (1 day ago), resolved 14 Jan 2025 12:15:05 (1 day ago)
Minor Incident
Resolved
UK Tide App
UK Tide on the Web

Inbound Payments are being delayed.

These payments are being held in a queue and will soon go through normally.

Please check back here for updates on this issue.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you might experience at this time.

Tide Outage Survival Guide

A step-by-step guide to help you survive a Tide outage
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    Tide Components

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    UK Tide App

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    Error affecting TIS Members on app version 3.80.0 only
    Started 8 Aug 2024 22:12:23 (5 months ago), still ongoing
    Minor Incident
    Identified
    UK Tide App

    At the moment it is not possible to withdraw or add funds to a TIS account via the Tide mobile app. We are working to fix this as soon as possible. Until this is resolved members will be able to add and withdraw funds to their TIS account via the webapp.

    Error
    Started 14 Jan 2025 11:56:26 (1 day ago), resolved 14 Jan 2025 12:15:05 (1 day ago)
    Minor Incident
    Resolved
    UK Tide App
    UK Tide on the Web

    Inbound Payments are being delayed.

    These payments are being held in a queue and will soon go through normally.

    Please check back here for updates on this issue.

    For urgent queries, tap ‘Support’ in the app.

    We apologise for any inconvenience you might experience at this time.

    UK Tide on the Web

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    Error
    Started 14 Jan 2025 11:56:26 (1 day ago), resolved 14 Jan 2025 12:15:05 (1 day ago)
    Minor Incident
    Resolved
    UK Tide App
    UK Tide on the Web

    Inbound Payments are being delayed.

    These payments are being held in a queue and will soon go through normally.

    Please check back here for updates on this issue.

    For urgent queries, tap ‘Support’ in the app.

    We apologise for any inconvenience you might experience at this time.

    Tide Making Payments (UK)

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    Tide New Member Sign-up (UK)

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    Tide Member Support (UK)

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    Tide Alternatives

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    Brex Authentication

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    SLA Violation Detected
    Started 10 Dec 2024 00:55:50 (1 month ago), still ongoing
    Minor Incident
    Monitoring
    Authentication

    Some customers are experiencing an issue with Authentication. We are investigating and will update this page as we resolve the issue.

    See all
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    Instant Bank Pay
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    Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments
    Started 5 Jul 2024 13:14:32 (6 months ago), still ongoing
    Incident without Impact
    Identified
    Instant Bank Pay

    Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

    We are monitoring the situation and will update at the earliest.

    See all
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    Brightpearl
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    Brightpearl - Partial Outage
    Started 18 Jul 2024 12:34:43 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Brightpearl
    Brightpearl

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

    Routing Service
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    Routing Service - Partial Outage
    Started 28 Nov 2024 15:29:01 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Routing Service
    Routing Service

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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