Tide Status
Real-time updates of Tide issues and outages
Tide status is Partially Degraded Service
UK Tide App
Tide Making Payments (UK)
Active Incidents
Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.
Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.
If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
At the moment it is not possible to withdraw or add funds to a TIS account via the Tide mobile app. We are working to fix this as soon as possible. Until this is resolved members will be able to add and withdraw funds to their TIS account via the webapp.
Recently Resolved Incidents
One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.
We'll provide an update here as soon as the services have been restored.
For urgent queries, tap ‘Support’ in the app, or email [email protected].
We apologise for the inconvenience.
Tide Outage Survival Guide
Tide Components
UK Tide App
At the moment it is not possible to withdraw or add funds to a TIS account via the Tide mobile app. We are working to fix this as soon as possible. Until this is resolved members will be able to add and withdraw funds to their TIS account via the webapp.
Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.
We'll provide an update here as soon as the services have been restored.
For urgent queries, tap ‘Support’ in the app, or email [email protected].
We apologise for the inconvenience.
UK Tide on the Web
Tide Making Payments (UK)
Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.
Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.
If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
