Azupay Status

Resolved: The outage impacting Bendigo Bank resolved around approximatley 2026-10-07 21:50:00 Australia/Sydney last night, and on monitoring, no further issues have been experienced.

We are resolving this issue. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted. Information on error codes are available from our developer docs at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes

Monitoring: We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range.

These transactions are being rejected with PA04. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved.

We will provide updates as they become available to Azupay.

Resolved: Westpac have confirmed this issue is resolved and have published the following guidance on impact windows:

Incident Start Date/time: 07 October 2026 @ 11:16 AEDT Incident End Date/time: 07 October 2026 @ 11:33 AEDT NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT

We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes

Reason Code Description AB01 Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account. PA04 Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account.

Monitoring: We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts.

These transactions are being rejected with PA04 or AB01 errors. While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.