ProPay status is Operational

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Direct Credit Card and ACH Processing
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Integration TEST Environment
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Active Incidents

No active incidents

Recently Resolved Incidents

ProPay Partner Integration (Test) Environment - Unavailable
Started 14 Jul 2025 16:47:57 (3 days ago), resolved 14 Jul 2025 19:12:54 (3 days ago)
Maintenance
Resolved
Integration TEST Environment

The ProPay Partner Integration (Test) Environment is currently unavailable, pending the application of necessary security updates.

We appreciate your patience in this regard, and apologize for the unexpected downtime.

We will update this post promptly once the integration environment is available once more.

ACH Payment transactions for July 9 delayed in debiting payers' bank accounts for US ProPay Direct merchants
Started 10 Jul 2025 22:28:45 (7 days ago), resolved 10 Jul 2025 22:28:45 (7 days ago)
Incident without Impact
Resolved
Direct Credit Card and ACH Processing

ACH Payment transactions were delayed in submission to NACHA for 7/9/2025 for US ProPay Direct merchants. This effect of this delay is that some ACH payments made to ProPay merchants 7/8 and 7/9 were not debited from payer's bank accounts today, and will be debited tomorrow. Merchants were already funded for the proceeds of the ACH Payment transaction activity, but may receive inquiries from payers whose funds were not debited as expected.

ProPay Outage Survival Guide

A step-by-step guide to help you survive a ProPay outage
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    ProPay Components

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    ProPay Production Processing Solutions

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    Direct Credit Card and ACH Processing
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    ACH Payment transactions for July 9 delayed in debiting payers' bank accounts for US ProPay Direct merchants
    Started 10 Jul 2025 22:28:45 (7 days ago), resolved 10 Jul 2025 22:28:45 (7 days ago)
    Incident without Impact
    Resolved
    Direct Credit Card and ACH Processing

    ACH Payment transactions were delayed in submission to NACHA for 7/9/2025 for US ProPay Direct merchants. This effect of this delay is that some ACH payments made to ProPay merchants 7/8 and 7/9 were not debited from payer's bank accounts today, and will be debited tomorrow. Merchants were already funded for the proceeds of the ACH Payment transaction activity, but may receive inquiries from payers whose funds were not debited as expected.

    Websites, Mobile, and Card Readers
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    Payment Facilitation - Heartland, Portico
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    Payment Facilitation - Global Payments API (GP API)
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    Batch File Processing & Commissions
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    Payment Facilitation - Cayan Genius
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    ProPay Production Supporting Solutions

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    xfer.propay.com - SFTP Reports
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    Bank Transfers
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    Phones
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    Regulatory Updates
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    ProPay Testing Environments

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    Integration TEST Environment
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    ProPay Partner Integration (Test) Environment - Unavailable
    Started 14 Jul 2025 16:47:57 (3 days ago), resolved 14 Jul 2025 19:12:54 (3 days ago)
    Maintenance
    Resolved
    Integration TEST Environment

    The ProPay Partner Integration (Test) Environment is currently unavailable, pending the application of necessary security updates.

    We appreciate your patience in this regard, and apologize for the unexpected downtime.

    We will update this post promptly once the integration environment is available once more.

    Chase Paymentech - Orbital Gateway
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    Network Merchants
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    ProPay Integrated Gateways

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    3rd Party Providers
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    Web Collect
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    Meritus
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    CyberSource
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