ProPay status is Operational

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Direct Credit Card and ACH Processing
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Payment Facilitation - Heartland, Portico
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Bank Transfers
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

ProPay System Processing Issue - Canadian Accounts
Started 1 Dec 2025 17:10:56 (3 days ago), resolved 1 Dec 2025 18:16:16 (3 days ago)
Incident without Impact
Resolved
Direct Credit Card and ACH Processing

We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

ProPay Funding Delay Issue
Started 28 Nov 2025 22:54:13 (6 days ago), resolved 29 Nov 2025 00:59:29 (6 days ago)
Minor Incident
Resolved
Payment Facilitation - Heartland, Portico
Bank Transfers

We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

ProPay Outage Survival Guide

A step-by-step guide to help you survive a ProPay outage
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    ProPay Components

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    ProPay Production Processing Solutions

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    Direct Credit Card and ACH Processing
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    ProPay System Processing Issue - Canadian Accounts
    Started 1 Dec 2025 17:10:56 (3 days ago), resolved 1 Dec 2025 18:16:16 (3 days ago)
    Incident without Impact
    Resolved
    Direct Credit Card and ACH Processing

    We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

    Websites, Mobile, and Card Readers
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    Payment Facilitation - Heartland, Portico
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    ProPay Funding Delay Issue
    Started 28 Nov 2025 22:54:13 (6 days ago), resolved 29 Nov 2025 00:59:29 (6 days ago)
    Minor Incident
    Resolved
    Payment Facilitation - Heartland, Portico
    Bank Transfers

    We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

    Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

    Payment Facilitation - Global Payments API (GP API)
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    Payment Facilitation - Cayan Genius
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    Batch File Processing & Commissions
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    ProPay Production Supporting Solutions

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    xfer.propay.com - SFTP Reports
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    Bank Transfers
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    ProPay Funding Delay Issue
    Started 28 Nov 2025 22:54:13 (6 days ago), resolved 29 Nov 2025 00:59:29 (6 days ago)
    Minor Incident
    Resolved
    Payment Facilitation - Heartland, Portico
    Bank Transfers

    We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

    Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

    Phones
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    Regulatory Updates
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    ProPay Testing Environments

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    Integration TEST Environment
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    Chase Paymentech - Orbital Gateway
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    Network Merchants
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    ProPay Integrated Gateways

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    3rd Party Providers
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    Web Collect
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    Meritus
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    CyberSource
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