Jira Status

Resolved: Incoming email processing for Microsoft-connected mailboxes in Jira and Jira Service Management has returned to normal. This incident is now resolved.

For more details on the service degradation reported by Microsoft, please refer to Microsoft service health status.

Monitoring: We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.

For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/

Identified: Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/

Investigating: Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/

Investigating: Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.

The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/