Jira Status

Resolved: Syncing times for development information have returned to normal - we have scaled up systems to clear the backlog and will continue monitoring

Investigating: We are aware of delays in syncing development information (from Bitbucket, Github, Gitlab) where information may take up to an hour to appear in Jira. We are scaling up our services to deal with the load and reduce processing times. Backfilling for Github (and Bitbucket) are impacted with sync times of up to 20 hours - but new commits, branches, prs should sync within 1 hour.

Investigating: Development Info takes hours time to sync data from Bitbucket to Jira.

Resolved: Between 2024-10-02 22:00 UTC to 2024-10-03 22:50 UTC we experienced UI glitch preventing users from using parts of Jira Advanced Roadmaps. The issue has been resolved and the service is operating normally.

Monitoring: We have identified a fix for the issue and we are working to deploy it to all the affected regions.

Identified: We have identified the root cause and we continue to work on resolving the issue affecting the Jira Plans UI.

Identified: We are currently experiencing an issue where there is unexpected whitespace on the right side when navigating to Jira Plans.

Resolved: We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/.

We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.

Investigating: We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.

Resolved: Between 07/Oct/24 8:27 AM CEST to 07/Oct/24 8:28 PM CEST, we experienced the error "Something went wrong on our end" for Jira Software and Jira Service Management. The issue has been resolved and the service is operating normally.

Investigating: We are investigating issues where the customers faces the error "Something went wrong on our end" and will provide updates here soon.

The issue occurs specifically with browsers with Ad block and the Brave browser.

Resolved: We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/.

We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.

Investigating: We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.

Resolved: Between 6 AM UTC to 10 AM UTC on October 7th, we experienced issues with automation rules and scheduled rules for Confluence, Jira Work Management, Jira Service Management, and Jira. We have implemented and monitored the fix, and the issue has been resolved. The service is operating normally.

Monitoring: We are observing a recovery on our monitoring dashboards. The affected rules will be executed in the next few hours, if they haven't been processed already. We will keep monitoring the situation during this time before marking the incident as 'Resolved'.

Identified: We identified that automation rules running between 6 AM UTC and 10 AM UTC may have been impacted by the incident. Additionally, all scheduled rules during this window were affected. We have taken action to mitigate this issue, and we are currently working on recovery. We know what the fix is and are implementing it now. The affected rules will run once the fix is applied.

Investigating: We are investigating issues with scheduled automated rules and will provide updates here soon.