Jira Status

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

Resolved: On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Monitoring: The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

Identified: Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

Investigating: We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

Investigating: Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

Resolved: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.

For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Monitoring: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.

We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

Identified: Impact

Resolved: On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.

Monitoring: We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.

Investigating: We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.

Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

Resolved: On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Identified: Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

Identified: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

Investigating: We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.