Twilio status is Partially Degraded Service

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Twilio PROGRAMMABLE MESSAGING

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SMS
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Conversations
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Recording
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Dialogflow
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Twilio PHONE NUMBERS

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Other
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Active Incidents

SMS Delivery Failures to H3G in United Kingdom of Great Britain and Northern Ireland
Started 13 May 2025 00:15:15 (12 hours ago), still ongoing
Minor Incident
Investigating
SMS, Europe

We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Etisalat in Afganistan
Started 12 May 2025 22:50:56 (13 hours ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Zain Network in Kuwait
Started 12 May 2025 08:22:41 (1 day ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delay to Tigo Network in Paraguay
Started 8 May 2025 01:01:08 (5 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to and from Brazil and Israel via subset of Longcodes
Started 5 May 2025 01:38:49 (8 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America
SMS, Middle East & Africa

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Multiple networks in United States of America via a subset of Long codes
Started 27 Mar 2025 13:15:33 (2 months ago), still ongoing
Minor Incident
Investigating
SMS Long Code, North America

We are experiencing SMS delivery report delays to Multiple networks in United States of America via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issues with Twilio Organization Public API Endpoints
Started 10 Mar 2025 10:21:37 (2 months ago), still ongoing
Minor Incident
Investigating
Organization

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to in Angola 631-04
Started 3 Mar 2025 16:36:19 (2 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Syriatel Network in Syria
Started 1 Mar 2025 20:12:03 (2 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
Started 30 Jan 2025 05:01:05 (3 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
Started 26 Dec 2024 00:37:01 (5 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an ZW VPN Outage globally
Started 19 Nov 2024 08:41:09 (6 months ago), still ongoing
Minor Incident
Investigating
Other

Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delay to a Subset of Phone Numbers in Chile
Started 12 Nov 2024 03:59:23 (6 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 25 Oct 2024 02:39:03 (7 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue
Started 16 Oct 2024 12:11:26 (7 months ago), still ongoing
Minor Incident
Investigating
SMS, Europe

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS delivery failures to a subset of phone numbers.
Started 10 Oct 2024 06:43:41 (7 months ago), still ongoing
Major Incident
Investigating
SMS Long Code, North America
SMS Short Code, North America

We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Started 28 Aug 2024 04:41:52 (9 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (9 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Failures on Hutchison Network in Hong Kong
Started 24 Aug 2024 06:47:33 (9 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
Started 20 Aug 2024 04:40:02 (9 months ago), still ongoing
Minor Incident
Investigating
SMS Toll-Free, North America

We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (10 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicell Network in Barbados
Started 3 Jul 2024 22:59:01 (10 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
Started 25 Jun 2024 07:17:23 (11 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

SMS Delivery Delays to Bandwidth Network in United States of America
Started 13 May 2025 02:22:45 (9 hours ago), resolved 13 May 2025 11:00:37 (52 minutes ago)
Minor Incident
Resolved
SMS Long Code, North America
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Orange Network in Israel
Started 13 May 2025 01:31:17 (10 hours ago), resolved 13 May 2025 06:31:21 (5 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Algar Telecom Network in Brazil
Started 12 May 2025 23:28:52 (12 hours ago), resolved 13 May 2025 04:23:25 (7 hours ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Virgin Mobile Network in Saudi Arabia
Started 12 May 2025 20:33:09 (15 hours ago), resolved 13 May 2025 03:57:14 (8 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To Etisalat Network in Egypt
Started 12 May 2025 19:23:49 (16 hours ago), resolved 13 May 2025 00:21:21 (12 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Verizon Wireless in United States of America
Started 12 May 2025 21:51:47 (14 hours ago), resolved 12 May 2025 23:05:22 (13 hours ago)
Minor Incident
Resolved
SMS Long Code, North America

We are experiencing SMS delivery report delays when sending messages to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow
Started 12 May 2025 20:03:37 (16 hours ago), resolved 12 May 2025 22:33:38 (13 hours ago)
Minor Incident
Resolved
Dialogflow

Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Errors Accessing Voice Recordings Metadata
Started 12 May 2025 16:08:08 (20 hours ago), resolved 12 May 2025 16:22:31 (19 hours ago)
Incident without Impact
Resolved
Recording

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.

SMS Delivery Report Delays to Jazz Network in Pakistan
Started 11 May 2025 20:24:07 (2 days ago), resolved 12 May 2025 04:21:32 (1 day ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Algar Telecom Network in Brazil
Started 9 May 2025 20:48:13 (4 days ago), resolved 12 May 2025 00:24:33 (1 day ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Multiple Networks in Multiple Countries
Started 11 May 2025 02:40:45 (2 days ago), resolved 11 May 2025 19:21:16 (2 days ago)
Minor Incident
Resolved
SMS, APAC
SMS, Europe

We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Calro Network in Peru
Started 11 May 2025 07:04:48 (2 days ago), resolved 11 May 2025 15:39:03 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Orange Network in Mali
Started 11 May 2025 09:07:47 (2 days ago), resolved 11 May 2025 13:25:29 (2 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telefonica in Chile
Started 11 May 2025 04:44:50 (2 days ago), resolved 11 May 2025 12:52:33 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to DigiTel C.A. in Venezuela
Started 11 May 2025 04:07:28 (2 days ago), resolved 11 May 2025 12:45:26 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Cellcom and Pelephone in Israel
Started 11 May 2025 06:51:22 (2 days ago), resolved 11 May 2025 11:29:29 (2 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers
Started 9 May 2025 17:59:33 (4 days ago), resolved 9 May 2025 22:50:46 (4 days ago)
Minor Incident
Resolved
Voice, North America

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free
Started 9 May 2025 15:44:59 (4 days ago), resolved 9 May 2025 20:31:42 (4 days ago)
Minor Incident
Resolved
SMS Toll-Free, North America

We are experiencing SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telecall Network in Brazil
Started 9 May 2025 16:17:02 (4 days ago), resolved 9 May 2025 19:17:15 (4 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes
Started 9 May 2025 13:49:35 (4 days ago), resolved 9 May 2025 14:35:55 (4 days ago)
Incident without Impact
Resolved
SMS Long Code, North America
SMS Short Code, North America

We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Small Subset of SMS Delivery Report not Updating From Sending to Sent
Started 9 May 2025 07:26:45 (4 days ago), resolved 9 May 2025 13:09:43 (4 days ago)
Minor Incident
Resolved
SMS

We are experiencing Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Call Failures From Subscribers To A Subset of Twilio Germany Phone Numbers
Started 9 May 2025 06:19:19 (4 days ago), resolved 9 May 2025 09:07:20 (4 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays to Zong Network in Pakistan
Started 9 May 2025 01:46:35 (4 days ago), resolved 9 May 2025 03:51:16 (4 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Zamtel In Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan
Started 8 May 2025 07:21:00 (5 days ago), resolved 8 May 2025 14:11:05 (5 days ago)
Minor Incident
Resolved
SMS
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Movistar Network in Panama
Started 7 May 2025 22:52:18 (6 days ago), resolved 8 May 2025 12:34:45 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to PT Smartfren Telecom in Indonesia
Started 8 May 2025 07:19:31 (5 days ago), resolved 8 May 2025 12:09:09 (5 days ago)
Minor Incident
Resolved
SMS, APAC
SMS

We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic
Started 8 May 2025 02:05:58 (5 days ago), resolved 8 May 2025 11:06:54 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers
Started 7 May 2025 15:39:21 (6 days ago), resolved 8 May 2025 08:36:08 (5 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Call Failures to a Subset of Twilio Brazil Phone Numbers
Started 8 May 2025 01:04:33 (5 days ago), resolved 8 May 2025 05:01:03 (5 days ago)
Minor Incident
Resolved
Voice, Latin America

We are experiencing call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to GrameenPhone Network in Bangladesh
Started 7 May 2025 21:24:52 (6 days ago), resolved 8 May 2025 04:24:01 (5 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays When Sending to T-Mobile in United States of America via Subset of Short Codes
Started 7 May 2025 10:04:20 (6 days ago), resolved 8 May 2025 03:23:01 (5 days ago)
Minor Incident
Resolved
SMS Short Code, North America
SMS

We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Orange Network in Côte D'Ivoire
Started 7 May 2025 17:05:25 (6 days ago), resolved 7 May 2025 21:59:19 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Inbound Call Failures to Twilio German Phone Numbers
Started 7 May 2025 14:57:26 (6 days ago), resolved 7 May 2025 18:08:10 (6 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes
Started 7 May 2025 11:52:43 (6 days ago), resolved 7 May 2025 17:54:43 (6 days ago)
Minor Incident
Resolved
SMS Short Code, North America
SMS

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

US 10DLC numbers experienced delays in A2P provisioning and de-provisioning
Started 7 May 2025 16:08:08 (6 days ago), resolved 7 May 2025 16:08:08 (6 days ago)
Incident without Impact
Resolved
PHONE NUMBERS

Our engineers have identified US 10DLC numbers experienced delays in A2P provisioning and de-provisioning. The carrier has resolved the issue, and 10DLC provisioning is no longer experiencing delays.

Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated
Started 7 May 2025 08:05:36 (6 days ago), resolved 7 May 2025 14:36:36 (6 days ago)
Minor Incident
Resolved
SMS, APAC
SMS

The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Inbound Call Failures to Twilio German Phone Numbers
Started 7 May 2025 09:27:32 (6 days ago), resolved 7 May 2025 14:13:01 (6 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Ethio Telecom Network in Ethiopia
Started 7 May 2025 07:54:24 (6 days ago), resolved 7 May 2025 12:38:59 (6 days ago)
Minor Incident
Resolved
SMS
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to ETL Network in Laos
Started 7 May 2025 04:12:34 (6 days ago), resolved 7 May 2025 12:17:18 (6 days ago)
Minor Incident
Resolved
SMS, APAC

Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Taiwan Star in Taiwan, Province of China
Started 7 May 2025 00:01:54 (6 days ago), resolved 7 May 2025 10:19:43 (6 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to Naxtel Network in Azerbaijan
Started 7 May 2025 06:24:37 (6 days ago), resolved 7 May 2025 08:55:50 (6 days ago)
Minor Incident
Resolved
SMS, APAC

Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Beeline Network in Armenia
Started 6 May 2025 18:55:19 (7 days ago), resolved 6 May 2025 22:58:28 (7 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays When Sending to Telefonica Network in Argentina
Started 6 May 2025 17:25:52 (7 days ago), resolved 6 May 2025 20:22:29 (7 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing delays in receiving message delivery reports when sending to Telefonica Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN Network in Nigeria
Started 6 May 2025 13:13:16 (7 days ago), resolved 6 May 2025 16:57:55 (7 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
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    Twilio Components

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    Twilio PROGRAMMABLE MESSAGING

    Tue 6
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    MMS
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    SMS
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    now
    SMS delivery delays to Halotel Network in Tanzania
    Started 24 Aug 2024 19:42:18 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS

    We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMS Delivery Delays to Ethio Telecom Network in Ethiopia
    Started 7 May 2025 07:54:24 (6 days ago), resolved 7 May 2025 12:38:59 (6 days ago)
    Minor Incident
    Resolved
    SMS
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated
    Started 7 May 2025 08:05:36 (6 days ago), resolved 7 May 2025 14:36:36 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC
    SMS

    The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays When Sending to T-Mobile in United States of America via Subset of Short Codes
    Started 7 May 2025 10:04:20 (6 days ago), resolved 8 May 2025 03:23:01 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS

    We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes
    Started 7 May 2025 11:52:43 (6 days ago), resolved 7 May 2025 17:54:43 (6 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS

    We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to PT Smartfren Telecom in Indonesia
    Started 8 May 2025 07:19:31 (5 days ago), resolved 8 May 2025 12:09:09 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC
    SMS

    We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Zamtel In Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan
    Started 8 May 2025 07:21:00 (5 days ago), resolved 8 May 2025 14:11:05 (5 days ago)
    Minor Incident
    Resolved
    SMS
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Small Subset of SMS Delivery Report not Updating From Sending to Sent
    Started 9 May 2025 07:26:45 (4 days ago), resolved 9 May 2025 13:09:43 (4 days ago)
    Minor Incident
    Resolved
    SMS

    We are experiencing Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMPP
    Tue 6
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    Messaging Channels
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    Notify
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    Elevated HTTP 500 Errors for Chat API
    Started 30 Jul 2024 22:21:45 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Conversations

    We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    Messaging Insights
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    Toll-free verification
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    Twilio PROGRAMMABLE VOICE

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    PSTN
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    Tue 6
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    Errors Accessing Voice Recordings Metadata
    Started 12 May 2025 16:08:08 (20 hours ago), resolved 12 May 2025 16:22:31 (19 hours ago)
    Incident without Impact
    Resolved
    Recording

    Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.

    Queue
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    TwiML
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    Voice Insights
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    Dialogflow
    Tue 6
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    Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow
    Started 12 May 2025 20:03:37 (16 hours ago), resolved 12 May 2025 22:33:38 (13 hours ago)
    Minor Incident
    Resolved
    Dialogflow

    Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Twilio ACCOUNT SECURITY

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    Authy App
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    Lookup
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    Twilio ELASTIC SIP TRUNKING

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    Origination
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    Twilio FLEX

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    Flex Programmable Chat
    Tue 6
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    Flex Programmable Voice
    Tue 6
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    Twilio INTERCONNECT

    Tue 6
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    Twilio PHONE NUMBERS

    Tue 6
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    US 10DLC numbers experienced delays in A2P provisioning and de-provisioning
    Started 7 May 2025 16:08:08 (6 days ago), resolved 7 May 2025 16:08:08 (6 days ago)
    Incident without Impact
    Resolved
    PHONE NUMBERS

    Our engineers have identified US 10DLC numbers experienced delays in A2P provisioning and de-provisioning. The carrier has resolved the issue, and 10DLC provisioning is no longer experiencing delays.

    Twilio PROGRAMMABLE CHAT

    Tue 6
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    Twilio PROGRAMMABLE VIDEO

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    Twilio PROXY

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    Twilio DEVELOPER TOOLS

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    Twilio TWILIO PLATFORM

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    Billing
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    Tue 6
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    On Call Engineers are Investigating an ZW VPN Outage globally
    Started 19 Nov 2024 08:41:09 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Other

    Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Account Insights
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    Organization
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    Issues with Twilio Organization Public API Endpoints
    Started 10 Mar 2025 10:21:37 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Organization

    Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Twilio CARRIER NETWORK

    Tue 6
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    SMS Long Code, North America
    Tue 6
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    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (7 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Multiple networks in United States of America via a subset of Long codes
    Started 27 Mar 2025 13:15:33 (2 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Long Code, North America

    We are experiencing SMS delivery report delays to Multiple networks in United States of America via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes
    Started 9 May 2025 13:49:35 (4 days ago), resolved 9 May 2025 14:35:55 (4 days ago)
    Incident without Impact
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Verizon Wireless in United States of America
    Started 12 May 2025 21:51:47 (14 hours ago), resolved 12 May 2025 23:05:22 (13 hours ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    We are experiencing SMS delivery report delays when sending messages to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Bandwidth Network in United States of America
    Started 13 May 2025 02:22:45 (9 hours ago), resolved 13 May 2025 11:00:37 (52 minutes ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Long Code, North America
    Tue 6
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    now
    SMS Short Code, North America
    Tue 6
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    SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
    Started 25 Jun 2024 07:17:23 (11 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
    Started 28 Aug 2024 04:41:52 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (7 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
    Started 30 Jan 2025 05:01:05 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Report Delays When Sending to T-Mobile in United States of America via Subset of Short Codes
    Started 7 May 2025 10:04:20 (6 days ago), resolved 8 May 2025 03:23:01 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS

    We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes
    Started 7 May 2025 11:52:43 (6 days ago), resolved 7 May 2025 17:54:43 (6 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS

    We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes
    Started 9 May 2025 13:49:35 (4 days ago), resolved 9 May 2025 14:35:55 (4 days ago)
    Incident without Impact
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Bandwidth Network in United States of America
    Started 13 May 2025 02:22:45 (9 hours ago), resolved 13 May 2025 11:00:37 (52 minutes ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Short Code, North America
    Tue 6
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    SMS Toll-Free, North America
    Tue 6
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    Thu 8
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    SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
    Started 20 Aug 2024 04:40:02 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Toll-Free, North America

    We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free
    Started 9 May 2025 15:44:59 (4 days ago), resolved 9 May 2025 20:31:42 (4 days ago)
    Minor Incident
    Resolved
    SMS Toll-Free, North America

    We are experiencing SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Toll-Free, North America
    Tue 6
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    Voice, North America
    Tue 6
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    Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers
    Started 9 May 2025 17:59:33 (4 days ago), resolved 9 May 2025 22:50:46 (4 days ago)
    Minor Incident
    Resolved
    Voice, North America

    We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

    Voice, Latin America
    Tue 6
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    Call Failures to a Subset of Twilio Brazil Phone Numbers
    Started 8 May 2025 01:04:33 (5 days ago), resolved 8 May 2025 05:01:03 (5 days ago)
    Minor Incident
    Resolved
    Voice, Latin America

    We are experiencing call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS, Latin America
    Tue 6
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    SMS Delivery Failures to Digicell Network in Barbados
    Started 3 Jul 2024 22:59:01 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to a Subset of Phone Numbers in Chile
    Started 12 Nov 2024 03:59:23 (6 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
    Started 26 Dec 2024 00:37:01 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to and from Brazil and Israel via subset of Longcodes
    Started 5 May 2025 01:38:49 (8 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America
    SMS, Middle East & Africa

    We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays When Sending to Telefonica Network in Argentina
    Started 6 May 2025 17:25:52 (7 days ago), resolved 6 May 2025 20:22:29 (7 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing delays in receiving message delivery reports when sending to Telefonica Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Movistar Network in Panama
    Started 7 May 2025 22:52:18 (6 days ago), resolved 8 May 2025 12:34:45 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delay to Tigo Network in Paraguay
    Started 8 May 2025 01:01:08 (5 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telecall Network in Brazil
    Started 9 May 2025 16:17:02 (4 days ago), resolved 9 May 2025 19:17:15 (4 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMS Delivery Delays to Algar Telecom Network in Brazil
    Started 9 May 2025 20:48:13 (4 days ago), resolved 12 May 2025 00:24:33 (1 day ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to DigiTel C.A. in Venezuela
    Started 11 May 2025 04:07:28 (2 days ago), resolved 11 May 2025 12:45:26 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telefonica in Chile
    Started 11 May 2025 04:44:50 (2 days ago), resolved 11 May 2025 12:52:33 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Calro Network in Peru
    Started 11 May 2025 07:04:48 (2 days ago), resolved 11 May 2025 15:39:03 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Algar Telecom Network in Brazil
    Started 12 May 2025 23:28:52 (12 hours ago), resolved 13 May 2025 04:23:25 (7 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, APAC
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    SMS, APAC
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    SMS Delivery Failures on Hutchison Network in Hong Kong
    Started 24 Aug 2024 06:47:33 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Syriatel Network in Syria
    Started 1 Mar 2025 20:12:03 (2 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Beeline Network in Armenia
    Started 6 May 2025 18:55:19 (7 days ago), resolved 6 May 2025 22:58:28 (7 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Taiwan Star in Taiwan, Province of China
    Started 7 May 2025 00:01:54 (6 days ago), resolved 7 May 2025 10:19:43 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to ETL Network in Laos
    Started 7 May 2025 04:12:34 (6 days ago), resolved 7 May 2025 12:17:18 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delay to Naxtel Network in Azerbaijan
    Started 7 May 2025 06:24:37 (6 days ago), resolved 7 May 2025 08:55:50 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated
    Started 7 May 2025 08:05:36 (6 days ago), resolved 7 May 2025 14:36:36 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC
    SMS

    The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to GrameenPhone Network in Bangladesh
    Started 7 May 2025 21:24:52 (6 days ago), resolved 8 May 2025 04:24:01 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to PT Smartfren Telecom in Indonesia
    Started 8 May 2025 07:19:31 (5 days ago), resolved 8 May 2025 12:09:09 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC
    SMS

    We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Zong Network in Pakistan
    Started 9 May 2025 01:46:35 (4 days ago), resolved 9 May 2025 03:51:16 (4 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Multiple Networks in Multiple Countries
    Started 11 May 2025 02:40:45 (2 days ago), resolved 11 May 2025 19:21:16 (2 days ago)
    Minor Incident
    Resolved
    SMS, APAC
    SMS, Europe

    We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Jazz Network in Pakistan
    Started 11 May 2025 20:24:07 (2 days ago), resolved 12 May 2025 04:21:32 (1 day ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS, APAC
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Voice, Europe
    Tue 6
    Wed 7
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    Sat 10
    Sun 11
    Mon 12
    now
    Inbound Call Failures to Twilio German Phone Numbers
    Started 7 May 2025 09:27:32 (6 days ago), resolved 7 May 2025 14:13:01 (6 days ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Inbound Call Failures to Twilio German Phone Numbers
    Started 7 May 2025 14:57:26 (6 days ago), resolved 7 May 2025 18:08:10 (6 days ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers
    Started 7 May 2025 15:39:21 (6 days ago), resolved 8 May 2025 08:36:08 (5 days ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

    Call Failures From Subscribers To A Subset of Twilio Germany Phone Numbers
    Started 9 May 2025 06:19:19 (4 days ago), resolved 9 May 2025 09:07:20 (4 days ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

    SMS, Europe