Twilio status is Partially Degraded Service

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SMS
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PSTN
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Voice Insights
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Flex Insights
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Twilio PHONE NUMBERS

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Console
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Customer Support Center
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Active Incidents

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil
Started 30 Oct 2025 00:44:03 (13 minutes ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Google Voice in United States of America via Subset of Shortcodes
Started 29 Oct 2025 22:01:40 (3 hours ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Bmobile Network in Trinidad and Tobago
Started 25 Oct 2025 19:12:46 (4 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays and failures to Bmobile Network in Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes
Started 29 Oct 2025 12:08:01 (13 hours ago), resolved 29 Oct 2025 21:15:52 (4 hours ago)
Minor Incident
Resolved
MMS Long Code, North America

We are experiencing MMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issue with port-in requests
Started 29 Oct 2025 20:03:32 (5 hours ago), resolved 29 Oct 2025 20:40:53 (4 hours ago)
Minor Incident
Resolved
PHONE NUMBERS

We are aware of an issue where customers are incorrectly receiving error messages or getting rejected when submitting port-in requests. Teams are working to resolve the issue.

Flex Insights Historical Reporting Platform Outage
Started 29 Oct 2025 19:19:54 (6 hours ago), resolved 29 Oct 2025 20:18:05 (5 hours ago)
Minor Incident
Resolved
Flex Insights

We are currently investigating an issue with Flex Insights. We will provide another update in 1 hour or as soon as more information is available.

SMS Delivery Delays and Failures to Globe in Philippines
Started 29 Oct 2025 18:44:55 (6 hours ago), resolved 29 Oct 2025 20:12:50 (5 hours ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays and failures to Globe in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays to Small US Carriers in United States of America for a Subset of Toll Free Numbers
Started 29 Oct 2025 16:41:35 (8 hours ago), resolved 29 Oct 2025 19:46:28 (5 hours ago)
Minor Incident
Resolved
SMS Toll-Free, North America

We are experiencing SMS delivery delays when sending messages to Small US Carriers in United States of America for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Airtel in Nigeria and Uganda
Started 29 Oct 2025 09:16:32 (16 hours ago), resolved 29 Oct 2025 13:47:31 (11 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery failures sending to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Personal Network in Paraguay
Started 29 Oct 2025 06:27:59 (18 hours ago), resolved 29 Oct 2025 10:26:04 (15 hours ago)
Minor Incident
Resolved
SMS, Latin America
SMS

We are experiencing delays in receiving message delivery reports when sending SMS to Personal Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays & Failures to Lycamobile Network in Germany
Started 22 Oct 2025 00:45:19 (8 days ago), resolved 29 Oct 2025 02:43:34 (22 hours ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Lycamobile Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to multiple networks in Mexico for a subset of Local Long Codes
Started 28 Oct 2025 21:41:08 (1 day ago), resolved 29 Oct 2025 00:12:05 (1 day ago)
Minor Incident
Resolved
SMS Long Code, North America

We are experiencing SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via a Subset of Longcodes
Started 28 Oct 2025 17:52:21 (1 day ago), resolved 28 Oct 2025 20:56:17 (1 day ago)
Minor Incident
Resolved
MMS Long Code, North America

We are experiencing MMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Algar Telecom Network in Brazil
Started 28 Oct 2025 05:40:35 (2 days ago), resolved 28 Oct 2025 20:49:40 (1 day ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS Delivery Delays to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Xphone Network in Israel
Started 28 Oct 2025 12:32:34 (2 days ago), resolved 28 Oct 2025 18:49:15 (1 day ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays to Multiple US Networks Via Subset of Shortcodes
Started 28 Oct 2025 00:08:29 (2 days ago), resolved 28 Oct 2025 14:37:40 (1 day ago)
Minor Incident
Resolved
MMS Long Code, North America

We are experiencing MMS delivery delays when sending messages to multiple US networks via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

AccSec US T-Mobile API Issue
Started 28 Oct 2025 08:07:06 (2 days ago), resolved 28 Oct 2025 12:25:38 (2 days ago)
Minor Incident
Resolved
Verify Silent Network Auth
Lookup SIM Swap

Our monitoring systems have detected a potential issue with AccSec - US T-Mobile API Errors. Our engineering team has been alerted and is actively investigating. We will provide updates in 1 hour or as soon as we have more information.

Call Failures to a Subset of Twilio Phone Numbers in Brazil
Started 27 Oct 2025 23:19:17 (2 days ago), resolved 28 Oct 2025 06:30:30 (2 days ago)
Minor Incident
Resolved
Voice, Latin America

Our monitoring systems have detected a potential issue for call failures to a subset of Twilio phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

AccSec Indonesia XL Smartfren API Issue
Started 28 Oct 2025 04:02:51 (2 days ago), resolved 28 Oct 2025 05:29:03 (2 days ago)
Minor Incident
Resolved
Verify Silent Network Auth

Our monitoring systems have detected a potential issue with AccSec - Indonesia API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Failures to Nuevatel Network in Bolivia
Started 27 Oct 2025 16:36:57 (2 days ago), resolved 28 Oct 2025 04:24:23 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Call Failures From El Salvador Network Subscribers to a Subset of Twilio’s Numbers
Started 27 Oct 2025 20:40:02 (2 days ago), resolved 28 Oct 2025 00:25:22 (2 days ago)
Minor Incident
Resolved
Voice, Latin America

Our monitoring systems have detected a potential issue for calls coming from El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays When Sending to Chile Movistar
Started 27 Oct 2025 18:35:33 (2 days ago), resolved 27 Oct 2025 23:42:54 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing delays in receiving message delivery reports when sending to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Issue With Help Center When Switching to Subaccounts and Viewing Ticket History
Started 27 Oct 2025 15:55:25 (2 days ago), resolved 27 Oct 2025 17:35:04 (2 days ago)
Minor Incident
Resolved
Customer Support Center

Our monitoring systems have detected a potential issue with the Console when switching to subaccounts and viewing ticket history. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information becomes available.

SMS Delivery Delays to KDDI Network in Japan
Started 27 Oct 2025 11:51:45 (3 days ago), resolved 27 Oct 2025 14:45:57 (2 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to the KDDI network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to C&W/FLOW Network In Multiple Countries
Started 26 Oct 2025 13:28:09 (3 days ago), resolved 27 Oct 2025 08:02:18 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to C&W/FLOW Network In Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicel in Cayman Islands
Started 26 Oct 2025 18:42:02 (3 days ago), resolved 27 Oct 2025 08:02:06 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failures to Digicel in Cayman Islands 346-50. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

[SNOC] SMS Delivery Failures to UTS in Netherlands Antilles 362-91
Started 26 Oct 2025 19:43:20 (3 days ago), resolved 27 Oct 2025 04:21:17 (3 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to UTS in Netherlands Antilles. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to To Multiple Networks in Italy
Started 26 Oct 2025 13:36:05 (3 days ago), resolved 26 Oct 2025 23:11:15 (3 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Elevated Stir/Shaken Signing Failure for Calls
Started 26 Oct 2025 16:59:54 (3 days ago), resolved 26 Oct 2025 18:51:54 (3 days ago)
Minor Incident
Resolved
PSTN

We are experiencing Elevated Stir/Shaken Signing Failure for Calls. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Call Quality Issue To and From a Subset Of Twilio Taiwan Phone Numbers
Started 25 Oct 2025 13:20:11 (4 days ago), resolved 25 Oct 2025 20:53:47 (4 days ago)
Minor Incident
Resolved
PSTN

Our monitoring systems have detected a potential issue with a Subset Of Twilio Taiwan Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Failures to Telenor in Myanmar
Started 24 Oct 2025 16:55:20 (5 days ago), resolved 25 Oct 2025 01:36:12 (5 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery failures sending to Telenor in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode
Started 24 Oct 2025 04:33:22 (6 days ago), resolved 25 Oct 2025 00:22:07 (5 days ago)
Minor Incident
Resolved
MMS Short Code, North America

We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Glo Network In Nigeria
Started 24 Oct 2025 11:57:56 (6 days ago), resolved 24 Oct 2025 22:50:58 (5 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to To Glo Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an Issue Regarding Mailing Address Update in Twilio Console
Started 24 Oct 2025 19:04:24 (5 days ago), resolved 24 Oct 2025 22:33:14 (5 days ago)
Minor Incident
Resolved
Console

Our monitoring systems have detected a potential issue with updating the mailing address in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays to MobiFone in Vietnam via a Subset Of Alphanumeric Sender ID
Started 24 Oct 2025 15:07:14 (5 days ago), resolved 24 Oct 2025 19:46:37 (5 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing delays in receiving message delivery reports when sending to MobiFone in Vietnam via a Subset Of Alphanumeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures To Multiple Networks In Chile Via Subset of Longcode
Started 23 Oct 2025 12:46:28 (7 days ago), resolved 24 Oct 2025 19:24:21 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failures To Multiple Networks In Chile Via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland
Started 24 Oct 2025 11:14:42 (6 days ago), resolved 24 Oct 2025 19:13:28 (5 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN Ghana
Started 24 Oct 2025 14:34:58 (5 days ago), resolved 24 Oct 2025 18:00:17 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays to Multiple Networks in US via a Subset of Short Codes
Started 24 Oct 2025 16:09:37 (5 days ago), resolved 24 Oct 2025 17:35:02 (5 days ago)
Minor Incident
Resolved
MMS Short Code, North America

We are experiencing MMS delivery delays when sending messages to multiple networks in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to DigiMobil (Movistar) in Spain
Started 24 Oct 2025 07:18:15 (6 days ago), resolved 24 Oct 2025 11:24:00 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To Orange Network In Cameroon
Started 23 Oct 2025 10:50:32 (7 days ago), resolved 24 Oct 2025 11:22:33 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Orange Network In Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Glo Network in Nigeria
Started 24 Oct 2025 07:04:27 (6 days ago), resolved 24 Oct 2025 09:34:03 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Nuevatel in Bolivia
Started 23 Oct 2025 14:39:24 (6 days ago), resolved 24 Oct 2025 07:33:15 (6 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Tigo Network in Honduras
Started 23 Oct 2025 06:14:15 (7 days ago), resolved 24 Oct 2025 05:06:53 (6 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS Delivery Delays to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Vodacom Network in South Africa Over Subset of International Sender Id - 655-01
Started 23 Oct 2025 06:36:03 (7 days ago), resolved 24 Oct 2025 03:13:07 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS Delivery Report Delays to Vodacom Network in South Africa Over Subset of International Sender Id - 655-01. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

SMS Delivery Delays to Zain Network in Iraq
Started 23 Oct 2025 18:05:26 (6 days ago), resolved 23 Oct 2025 22:51:22 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Zain network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

A Subset of RCS Message Delivery Receipts are Failing
Started 23 Oct 2025 19:44:20 (6 days ago), resolved 23 Oct 2025 22:32:10 (6 days ago)
Minor Incident
Resolved
SMS Long Code, North America

Our monitoring systems have detected a potential issue AT&T RCS Delivery Receipts Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Multiple MTN Networks in African Countries
Started 23 Oct 2025 08:57:46 (7 days ago), resolved 23 Oct 2025 17:50:10 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Call Failure To a Subset Of Twilio Colombia Phone Numbers
Started 23 Oct 2025 11:38:03 (7 days ago), resolved 23 Oct 2025 14:23:22 (6 days ago)
Minor Incident
Resolved
Voice, Latin America

The issue causing call failures to a Subset of Twilio Colombia Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Digitel Network in Venezuela
Started 23 Oct 2025 06:01:55 (7 days ago), resolved 23 Oct 2025 08:50:05 (7 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays and failures when sending messages to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Viettel Network in Vietnam
Started 22 Oct 2025 18:16:57 (7 days ago), resolved 23 Oct 2025 02:45:25 (7 days ago)
Minor Incident
Resolved
SMS, APAC

Our monitoring systems have detected a potential issue with SMS Delivery Failures to Viettel Network in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Delay in Availability of Voice Insights Call Summaries in US1 Region
Started 22 Oct 2025 18:04:53 (7 days ago), resolved 23 Oct 2025 00:59:32 (7 days ago)
Minor Incident
Resolved
Voice Insights

Our monitoring systems have detected a potential issue Voice Insights call summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
NaN%

    Twilio Components

    Thu 23
    Fri 24
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    Sun 26
    Mon 27
    Tue 28
    Wed 29
    now

    Twilio PROGRAMMABLE MESSAGING

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    now
    MMS
    Thu 23
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    now
    SMS
    Thu 23
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    now
    SMS Delivery Report Delays to Personal Network in Paraguay
    Started 29 Oct 2025 06:27:59 (18 hours ago), resolved 29 Oct 2025 10:26:04 (15 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America
    SMS

    We are experiencing delays in receiving message delivery reports when sending SMS to Personal Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMPP
    Thu 23
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    now
    Messaging Channels
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    now
    Notify
    Thu 23
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    now
    Conversations
    Thu 23
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    now
    Messaging Insights
    Thu 23
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    now
    Messaging Services
    Thu 23
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    now
    Content API
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    now
    Toll-free verification
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    now
    RCS Messaging
    Thu 23
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    now

    Twilio PROGRAMMABLE VOICE

    Thu 23
    Fri 24
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    Sun 26
    Mon 27
    Tue 28
    Wed 29
    now
    PSTN
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    Mon 27
    Tue 28
    Wed 29
    now
    Call Quality Issue To and From a Subset Of Twilio Taiwan Phone Numbers
    Started 25 Oct 2025 13:20:11 (4 days ago), resolved 25 Oct 2025 20:53:47 (4 days ago)
    Minor Incident
    Resolved
    PSTN

    Our monitoring systems have detected a potential issue with a Subset Of Twilio Taiwan Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Elevated Stir/Shaken Signing Failure for Calls
    Started 26 Oct 2025 16:59:54 (3 days ago), resolved 26 Oct 2025 18:51:54 (3 days ago)
    Minor Incident
    Resolved
    PSTN

    We are experiencing Elevated Stir/Shaken Signing Failure for Calls. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SIP Interface
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    now
    Client Web
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    Client Mobile
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    now
    Conference
    Thu 23
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    now
    Recording
    Thu 23
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    now
    Queue
    Thu 23
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    now
    Text-to-Speech
    Thu 23
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    now
    Recording Transcriptions
    Thu 23
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    now
    TwiML
    Thu 23
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    now
    Voice Insights
    Thu 23
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    now
    Delay in Availability of Voice Insights Call Summaries in US1 Region
    Started 22 Oct 2025 18:04:53 (7 days ago), resolved 23 Oct 2025 00:59:32 (7 days ago)
    Minor Incident
    Resolved
    Voice Insights

    Our monitoring systems have detected a potential issue Voice Insights call summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Speech Recognition (Gather Speech)
    Thu 23
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    now
    Intelligence
    Thu 23
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    now
    Pay
    Thu 23
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    now
    Media Streams
    Thu 23
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    Dialogflow
    Thu 23
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    ConversationRelay
    Thu 23
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    Voice REST API
    Thu 23
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    Twilio ACCOUNT SECURITY

    Thu 23
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    Authy 2FA
    Thu 23
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    Verify
    Thu 23
    Fri 24
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    Authy App
    Thu 23
    Fri 24
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    Wed 29
    now
    Lookup
    Thu 23
    Fri 24
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    Sun 26
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    Wed 29
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    Twilio ELASTIC SIP TRUNKING

    Thu 23
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    Origination
    Thu 23
    Fri 24
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    Termination
    Thu 23
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    Twilio FLEX

    Thu 23
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    Flex Application Platform
    Thu 23
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    TaskRouter
    Thu 23
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    Flex Insights
    Thu 23
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    Sun 26
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    Wed 29
    now
    Flex Insights Historical Reporting Platform Outage
    Started 29 Oct 2025 19:19:54 (6 hours ago), resolved 29 Oct 2025 20:18:05 (5 hours ago)
    Minor Incident
    Resolved
    Flex Insights

    We are currently investigating an issue with Flex Insights. We will provide another update in 1 hour or as soon as more information is available.

    Flex Agent Desktop
    Thu 23
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    Flex Queue Stats
    Thu 23
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    Flex Teams View
    Thu 23
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    Flex Admin Console
    Thu 23
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    Flex Routing
    Thu 23
    Fri 24
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    Flex Conversations
    Thu 23
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    Flex Programmable Chat
    Thu 23
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    Flex Programmable Voice
    Thu 23
    Fri 24
    Sat 25
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    Proxy
    Thu 23
    Fri 24
    Sat 25
    Sun 26
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    Flex Plugins
    Thu 23
    Fri 24
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    Flex Billing
    Thu 23
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    Twilio INTERCONNECT

    Thu 23
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    Twilio PHONE NUMBERS

    Thu 23
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    now
    Issue with port-in requests
    Started 29 Oct 2025 20:03:32 (5 hours ago), resolved 29 Oct 2025 20:40:53 (4 hours ago)
    Minor Incident
    Resolved
    PHONE NUMBERS

    We are aware of an issue where customers are incorrectly receiving error messages or getting rejected when submitting port-in requests. Teams are working to resolve the issue.

    Twilio PROGRAMMABLE CHAT

    Thu 23
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    Twilio PROGRAMMABLE VIDEO

    Thu 23
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    now
    Group Rooms
    Thu 23
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    Peer-to-Peer Rooms
    Thu 23
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    now
    Recordings
    Thu 23
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    now
    Compositions
    Thu 23
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    Sun 26
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    now
    Network Traversal Service
    Thu 23
    Fri 24
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    Go Rooms
    Thu 23
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    Video Insights
    Thu 23
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    Twilio PROXY

    Thu 23
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    Twilio SERVERLESS

    Thu 23
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    now
    Studio
    Thu 23
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    now
    Functions
    Thu 23
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    now
    Assets
    Thu 23
    Fri 24
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    Sun 26
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    now
    TwiML Bins
    Thu 23
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    Sync
    Thu 23
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    Twilio DEVELOPER TOOLS

    Thu 23
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    Console
    Thu 23
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    now
    On Call Engineers are Investigating an Issue Regarding Mailing Address Update in Twilio Console
    Started 24 Oct 2025 19:04:24 (5 days ago), resolved 24 Oct 2025 22:33:14 (5 days ago)
    Minor Incident
    Resolved
    Console

    Our monitoring systems have detected a potential issue with updating the mailing address in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Event Streams
    Thu 23
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    Debugger & Alarms
    Thu 23
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    now
    Documentation
    Thu 23
    Fri 24
    Sat 25
    Sun 26
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    now
    REST API
    Thu 23
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    Sun 26
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    Bulk Export
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    Mon 27
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    Twilio TWILIO PLATFORM

    Thu 23
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    Billing
    Thu 23
    Fri 24
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    now
    Customer Support Center
    Thu 23
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    now
    Issue With Help Center When Switching to Subaccounts and Viewing Ticket History
    Started 27 Oct 2025 15:55:25 (2 days ago), resolved 27 Oct 2025 17:35:04 (2 days ago)
    Minor Incident
    Resolved
    Customer Support Center

    Our monitoring systems have detected a potential issue with the Console when switching to subaccounts and viewing ticket history. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information becomes available.

    Other
    Thu 23
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    Account Insights
    Thu 23
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    Trust Hub
    Thu 23
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    Organization
    Thu 23
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    Twilio CARRIER NETWORK

    Thu 23
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    SMS Long Code, North America
    Thu 23
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    now
    A Subset of RCS Message Delivery Receipts are Failing
    Started 23 Oct 2025 19:44:20 (6 days ago), resolved 23 Oct 2025 22:32:10 (6 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    Our monitoring systems have detected a potential issue AT&T RCS Delivery Receipts Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to multiple networks in Mexico for a subset of Local Long Codes
    Started 28 Oct 2025 21:41:08 (1 day ago), resolved 29 Oct 2025 00:12:05 (1 day ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    We are experiencing SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Long Code, North America
    Thu 23
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    now
    MMS Delivery Delays to Multiple US Networks Via Subset of Shortcodes
    Started 28 Oct 2025 00:08:29 (2 days ago), resolved 28 Oct 2025 14:37:40 (1 day ago)
    Minor Incident
    Resolved
    MMS Long Code, North America

    We are experiencing MMS delivery delays when sending messages to multiple US networks via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via a Subset of Longcodes
    Started 28 Oct 2025 17:52:21 (1 day ago), resolved 28 Oct 2025 20:56:17 (1 day ago)
    Minor Incident
    Resolved
    MMS Long Code, North America

    We are experiencing MMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes
    Started 29 Oct 2025 12:08:01 (13 hours ago), resolved 29 Oct 2025 21:15:52 (4 hours ago)
    Minor Incident
    Resolved
    MMS Long Code, North America

    We are experiencing MMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Short Code, North America
    Thu 23
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    SMS Delivery Delays to Google Voice in United States of America via Subset of Shortcodes
    Started 29 Oct 2025 22:01:40 (3 hours ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Short Code, North America
    Thu 23
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    MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode
    Started 24 Oct 2025 04:33:22 (6 days ago), resolved 25 Oct 2025 00:22:07 (5 days ago)
    Minor Incident
    Resolved
    MMS Short Code, North America

    We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Delivery Delays to Multiple Networks in US via a Subset of Short Codes
    Started 24 Oct 2025 16:09:37 (5 days ago), resolved 24 Oct 2025 17:35:02 (5 days ago)
    Minor Incident
    Resolved
    MMS Short Code, North America

    We are experiencing MMS delivery delays when sending messages to multiple networks in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Toll-Free, North America
    Thu 23
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    now
    MMS Toll-Free, North America
    Thu 23
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    now
    Voice, North America
    Thu 23
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    Voice, Latin America
    Thu 23
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    Call Failure To a Subset Of Twilio Colombia Phone Numbers
    Started 23 Oct 2025 11:38:03 (7 days ago), resolved 23 Oct 2025 14:23:22 (6 days ago)
    Minor Incident
    Resolved
    Voice, Latin America

    The issue causing call failures to a Subset of Twilio Colombia Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Call Failures From El Salvador Network Subscribers to a Subset of Twilio’s Numbers
    Started 27 Oct 2025 20:40:02 (2 days ago), resolved 28 Oct 2025 00:25:22 (2 days ago)
    Minor Incident
    Resolved
    Voice, Latin America

    Our monitoring systems have detected a potential issue for calls coming from El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Call Failures to a Subset of Twilio Phone Numbers in Brazil
    Started 27 Oct 2025 23:19:17 (2 days ago), resolved 28 Oct 2025 06:30:30 (2 days ago)
    Minor Incident
    Resolved
    Voice, Latin America

    Our monitoring systems have detected a potential issue for call failures to a subset of Twilio phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS, Latin America
    Thu 23
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    SMS Delivery Delays to Tigo Network in Honduras
    Started 23 Oct 2025 06:14:15 (7 days ago), resolved 24 Oct 2025 05:06:53 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS Delivery Delays to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Digitel Network in Venezuela
    Started 23 Oct 2025 06:01:55 (7 days ago), resolved 23 Oct 2025 08:50:05 (7 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays and failures when sending messages to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Nuevatel in Bolivia
    Started 23 Oct 2025 14:39:24 (6 days ago), resolved 24 Oct 2025 07:33:15 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures To Multiple Networks In Chile Via Subset of Longcode
    Started 23 Oct 2025 12:46:28 (7 days ago), resolved 24 Oct 2025 19:24:21 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failures To Multiple Networks In Chile Via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Bmobile Network in Trinidad and Tobago
    Started 25 Oct 2025 19:12:46 (4 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays and failures to Bmobile Network in Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to C&W/FLOW Network In Multiple Countries
    Started 26 Oct 2025 13:28:09 (3 days ago), resolved 27 Oct 2025 08:02:18 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to C&W/FLOW Network In Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Digicel in Cayman Islands
    Started 26 Oct 2025 18:42:02 (3 days ago), resolved 27 Oct 2025 08:02:06 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failures to Digicel in Cayman Islands 346-50. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Nuevatel Network in Bolivia
    Started 27 Oct 2025 16:36:57 (2 days ago), resolved 28 Oct 2025 04:24:23 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays When Sending to Chile Movistar
    Started 27 Oct 2025 18:35:33 (2 days ago), resolved 27 Oct 2025 23:42:54 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing delays in receiving message delivery reports when sending to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Algar Telecom Network in Brazil
    Started 28 Oct 2025 05:40:35 (2 days ago), resolved 28 Oct 2025 20:49:40 (1 day ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS Delivery Delays to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Personal Network in Paraguay
    Started 29 Oct 2025 06:27:59 (18 hours ago), resolved 29 Oct 2025 10:26:04 (15 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America
    SMS

    We are experiencing delays in receiving message delivery reports when sending SMS to Personal Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Algar Telecom (CTBC) in Brazil
    Started 30 Oct 2025 00:44:03 (13 minutes ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, APAC
    Thu 23
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    SMS, APAC
    Thu 23
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    SMS Delivery Delays and Failures to Viettel Network in Vietnam
    Started 22 Oct 2025 18:16:57 (7 days ago), resolved 23 Oct 2025 02:45:25 (7 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    Our monitoring systems have detected a potential issue with SMS Delivery Failures to Viettel Network in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Report Delays to MobiFone in Vietnam via a Subset Of Alphanumeric Sender ID
    Started 24 Oct 2025 15:07:14 (5 days ago), resolved 24 Oct 2025 19:46:37 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing delays in receiving message delivery reports when sending to MobiFone in Vietnam via a Subset Of Alphanumeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Telenor in Myanmar
    Started 24 Oct 2025 16:55:20 (5 days ago), resolved 25 Oct 2025 01:36:12 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery failures sending to Telenor in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to KDDI Network in Japan
    Started 27 Oct 2025 11:51:45 (3 days ago), resolved 27 Oct 2025 14:45:57 (2 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to the KDDI network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Globe in Philippines
    Started 29 Oct 2025 18:44:55 (6 hours ago), resolved 29 Oct 2025 20:12:50 (5 hours ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays and failures to Globe in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    MMS, APAC
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    now
    Voice, Europe
    Thu 23
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    SMS, Europe
    Thu 23
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    SMS Delivery Delays & Failures to Lycamobile Network in Germany
    Started 22 Oct 2025 00:45:19 (8 days ago), resolved 29 Oct 2025 02:43:34 (22 hours ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Lycamobile Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Multiple MTN Networks in African Countries
    Started 23 Oct 2025 08:57:46 (7 days ago), resolved 23 Oct 2025 17:50:10 (6 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To Orange Network In Cameroon
    Started 23 Oct 2025 10:50:32 (7 days ago), resolved 24 Oct 2025 11:22:33 (6 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Orange Network In Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to DigiMobil (Movistar) in Spain
    Started 24 Oct 2025 07:18:15 (6 days ago), resolved 24 Oct 2025 11:24:00 (6 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland
    Started 24 Oct 2025 11:14:42 (6 days ago), resolved 24 Oct 2025 19:13:28 (5 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Glo Network In Nigeria
    Started 24 Oct 2025 11:57:56 (6 days ago), resolved 24 Oct 2025 22:50:58 (5 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to To Glo Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to To Multiple Networks in Italy
    Started 26 Oct 2025 13:36:05 (3 days ago), resolved 26 Oct 2025 23:11:15 (3 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Multiple Networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    [SNOC] SMS Delivery Failures to UTS in Netherlands Antilles 362-91
    Started 26 Oct 2025 19:43:20 (3 days ago), resolved 27 Oct 2025 04:21:17 (3 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to UTS in Netherlands Antilles. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, Middle East & Africa
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    now
    SMS, Middle East & Africa
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    SMS Delivery Report Delays to Vodacom Network in South Africa Over Subset of International Sender Id - 655-01
    Started 23 Oct 2025 06:36:03 (7 days ago), resolved 24 Oct 2025 03:13:07 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS Delivery Report Delays to Vodacom Network in South Africa Over Subset of International Sender Id - 655-01. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

    SMS Delivery Delays to Zain Network in Iraq
    Started 23 Oct 2025 18:05:26 (6 days ago), resolved 23 Oct 2025 22:51:22 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Zain network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Glo Network in Nigeria
    Started 24 Oct 2025 07:04:27 (6 days ago), resolved 24 Oct 2025 09:34:03 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN Ghana
    Started 24 Oct 2025 14:34:58 (5 days ago), resolved 24 Oct 2025 18:00:17 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Xphone Network in Israel
    Started 28 Oct 2025 12:32:34 (2 days ago), resolved 28 Oct 2025 18:49:15 (1 day ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Airtel in Nigeria and Uganda
    Started 29 Oct 2025 09:16:32 (16 hours ago), resolved 29 Oct 2025 13:47:31 (11 hours ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery failures sending to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Verify Silent Network Auth
    Thu 23
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    now
    AccSec Indonesia XL Smartfren API Issue
    Started 28 Oct 2025 04:02:51 (2 days ago), resolved 28 Oct 2025 05:29:03 (2 days ago)
    Minor Incident
    Resolved
    Verify Silent Network Auth

    Our monitoring systems have detected a potential issue with AccSec - Indonesia API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    AccSec US T-Mobile API Issue
    Started 28 Oct 2025 08:07:06 (2 days ago), resolved 28 Oct 2025 12:25:38 (2 days ago)
    Minor Incident
    Resolved
    Verify Silent Network Auth
    Lookup SIM Swap

    Our monitoring systems have detected a potential issue with AccSec - US T-Mobile API Errors. Our engineering team has been alerted and is actively investigating. We will provide updates in 1 hour or as soon as we have more information.

    Lookup Identity Match
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    now
    Lookup Line Type Intelligence [Legacy API]
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    now
    Lookup Line Type Intelligence [Twilio API]
    Thu 23
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    now
    Lookup SIM Swap
    Thu 23
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    now
    AccSec US T-Mobile API Issue
    Started 28 Oct 2025 08:07:06 (2 days ago), resolved 28 Oct 2025 12:25:38 (2 days ago)
    Minor Incident
    Resolved
    Verify Silent Network Auth
    Lookup SIM Swap

    Our monitoring systems have detected a potential issue with AccSec - US T-Mobile API Errors. Our engineering team has been alerted and is actively investigating. We will provide updates in 1 hour or as soon as we have more information.

    Twilio INTERNET OF THINGS

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    Legacy Identity MatchAndAttributes
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    Programmable Wireless
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    now
    Super SIM
    Thu 23
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    now

    Twilio FRONTLINE

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    now

    Twilio Sender ID

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    now
    Wireless Insights
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    now

    Twilio ZIPWHIP MESSAGING

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    now
    SMS Long Code, North America
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    now
    MMS Long Code, North America
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    now
    SMS Toll-Free, North America
    Thu 23
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    now
    SMS Delivery Delays to Small US Carriers in United States of America for a Subset of Toll Free Numbers
    Started 29 Oct 2025 16:41:35 (8 hours ago), resolved 29 Oct 2025 19:46:28 (5 hours ago)
    Minor Incident
    Resolved
    SMS Toll-Free, North America

    We are experiencing SMS delivery delays when sending messages to Small US Carriers in United States of America for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Toll-Free, North America
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    now

    Twilio ZIPWHIP TOOLS

    Thu 23
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    now
    Zipwhip Provisioner Dashboard and API
    Thu 23
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    now
    Zipwhip Support Ticketing
    Thu 23
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    now
    Toll-Free Verification Portal
    Thu 23
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    now