Twilio status is Partially Degraded Service

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Twilio PROGRAMMABLE MESSAGING

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SMS
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Conversations
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Messaging Insights
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PSTN
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Text-to-Speech
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Verify
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Active Incidents

SMS Delivery Delays From and to Movistar Network in Mexico
Started 21 Jun 2025 22:42:31 (10 hours ago), still ongoing
Minor Incident
Monitoring
SMS, Latin America

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Movistar Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Failures to Chile for a Subset of Longcodes
Started 18 Jun 2025 16:35:35 (4 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Hello Network in Cambodia
Started 13 Jun 2025 05:13:05 (9 days ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery report delays to Hello Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failure to KPN Network in Netherlands
Started 24 May 2025 19:21:08 (29 days ago), still ongoing
Minor Incident
Investigating
SMS, Europe

We are experiencing SMS delivery failures sending to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to H3G in United Kingdom of Great Britain and Northern Ireland
Started 13 May 2025 00:15:15 (1 month ago), still ongoing
Minor Incident
Investigating
SMS, Europe

We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Multiple networks in United States of America via a subset of Long codes
Started 27 Mar 2025 13:15:33 (3 months ago), still ongoing
Minor Incident
Investigating
SMS Long Code, North America

We are experiencing SMS delivery report delays to Multiple networks in United States of America via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issues with Twilio Organization Public API Endpoints
Started 10 Mar 2025 10:21:37 (3 months ago), still ongoing
Minor Incident
Investigating
Organization

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to in Angola 631-04
Started 3 Mar 2025 16:36:19 (4 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Syriatel Network in Syria
Started 1 Mar 2025 20:12:03 (4 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
Started 30 Jan 2025 05:01:05 (5 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
Started 26 Dec 2024 00:37:01 (6 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an ZW VPN Outage globally
Started 19 Nov 2024 08:41:09 (7 months ago), still ongoing
Minor Incident
Investigating
Other

Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delay to a Subset of Phone Numbers in Chile
Started 12 Nov 2024 03:59:23 (7 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 25 Oct 2024 02:39:03 (8 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue
Started 16 Oct 2024 12:11:26 (8 months ago), still ongoing
Minor Incident
Investigating
SMS, Europe

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS delivery failures to a subset of phone numbers.
Started 10 Oct 2024 06:43:41 (9 months ago), still ongoing
Major Incident
Investigating
SMS Long Code, North America
SMS Short Code, North America

We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Started 28 Aug 2024 04:41:52 (10 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (10 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Failures on Hutchison Network in Hong Kong
Started 24 Aug 2024 06:47:33 (10 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
Started 20 Aug 2024 04:40:02 (10 months ago), still ongoing
Minor Incident
Investigating
SMS Toll-Free, North America

We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (11 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicell Network in Barbados
Started 3 Jul 2024 22:59:01 (1 year ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
Started 25 Jun 2024 07:17:23 (1 year ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

SMS Delivery Delays to Multiple Networks in United States Over a Subset of Short Codes
Started 18 Jun 2025 06:52:35 (4 days ago), resolved 22 Jun 2025 02:03:02 (7 hours ago)
Minor Incident
Resolved
SMS Short Code, North America

We are experiencing MMS/SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Syriatel Holdings Network in Syria
Started 21 Jun 2025 01:39:20 (1 day ago), resolved 21 Jun 2025 22:15:29 (10 hours ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Vodafone in Fiji
Started 19 Jun 2025 05:39:48 (3 days ago), resolved 21 Jun 2025 19:36:55 (13 hours ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Customer data on the link shortening tab assumes 0 record updates in the last 2 hours
Started 21 Jun 2025 01:44:42 (1 day ago), resolved 21 Jun 2025 06:40:59 (1 day ago)
Minor Incident
Resolved
Messaging Insights

We’re currently investigating an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days.

We will provide you an update within the next 1 hour or as soon as more information becomes available.

Call Failures to KPN Network in Netherlands
Started 30 May 2025 17:05:07 (23 days ago), resolved 20 Jun 2025 23:11:31 (1 day ago)
Minor Incident
Resolved
Voice, Europe

We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to GCI-Chat in United States of America via Subset of Shortcodes
Started 20 Jun 2025 06:25:27 (2 days ago), resolved 20 Jun 2025 21:48:10 (1 day ago)
Minor Incident
Resolved
SMS Short Code, North America

We are experiencing SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Claro in Brazil
Started 20 Jun 2025 14:26:29 (2 days ago), resolved 20 Jun 2025 20:19:40 (2 days ago)
Incident without Impact
Resolved
SMS, Latin America

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

TTS Errors From Amazon and Google Providers, Following Spike in Requests.
Started 20 Jun 2025 14:34:27 (2 days ago), resolved 20 Jun 2025 18:02:54 (2 days ago)
Minor Incident
Resolved
Text-to-Speech

Our monitoring systems have detected a potential issue with TTS errors from Amazon and Google providers following spike in requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

On Call Engineers are Investigating an issue Call Failures From Subscribers To Philippines Twilio Phone Numbers
Started 20 Jun 2025 10:01:29 (2 days ago), resolved 20 Jun 2025 12:45:42 (2 days ago)
Minor Incident
Resolved
PSTN

Our monitoring systems have detected a potential issue Call Failures From Subscribers To Philippines Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Iliad Italia Network in Italy
Started 20 Jun 2025 06:42:47 (2 days ago), resolved 20 Jun 2025 11:00:54 (2 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays to Iliad Italia Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes
Started 19 Jun 2025 22:11:26 (2 days ago), resolved 20 Jun 2025 01:20:59 (2 days ago)
Minor Incident
Resolved
SMS Long Code, North America

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in United States of America via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes
Started 19 Jun 2025 19:01:15 (3 days ago), resolved 19 Jun 2025 23:22:24 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

High Latency and 5xx errors When Using Verify Verification Attempts API and Verify Insights
Started 19 Jun 2025 22:16:03 (2 days ago), resolved 19 Jun 2025 23:00:59 (2 days ago)
Minor Incident
Resolved
Verify

Our monitoring systems have detected a potential issue with Verify Verification Attempts API and Verify Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Delays in Event Streams Delivery
Started 18 Jun 2025 14:00:10 (4 days ago), resolved 19 Jun 2025 16:05:32 (3 days ago)
Minor Incident
Resolved
Event Streams

We are investigating delays in Event Streams delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays to US Carriers From a Small Subset of Short Codes
Started 18 Jun 2025 18:07:15 (4 days ago), resolved 19 Jun 2025 03:40:37 (3 days ago)
Minor Incident
Resolved
MMS Short Code, North America

We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Twilio Programmable Messaging API – June 18, 2025
Started 19 Jun 2025 01:52:12 (3 days ago), resolved 19 Jun 2025 01:55:31 (3 days ago)
Incident without Impact
Resolved
SMS

The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025 between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

SMS Delivery Delays to Altan Redes Network in Mexico
Started 18 Jun 2025 18:48:46 (4 days ago), resolved 19 Jun 2025 00:56:48 (3 days ago)
Minor Incident
Resolved
SMS Long Code, North America
SMS Short Code, North America
SMS Toll-Free, North America

We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to TNM Network in Malawi
Started 12 Jun 2025 05:02:33 (10 days ago), resolved 18 Jun 2025 18:29:59 (4 days ago)
Minor Incident
Resolved
SMS, Europe
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Logo Broken in Console
Started 18 Jun 2025 16:55:59 (4 days ago), resolved 18 Jun 2025 17:54:20 (4 days ago)
Incident without Impact
Resolved
Console

We are currently experiencing issues displaying the Twilio logo on our account portal. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to IER Network in Ireland
Started 18 Jun 2025 01:45:14 (4 days ago), resolved 18 Jun 2025 01:45:14 (4 days ago)
Minor Incident
Resolved
SMS, Europe

Our monitoring systems have detected a potential issue with sms delivery delays to IER Network in Ireland. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

MMS Delivery Failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers
Started 17 Jun 2025 19:34:01 (5 days ago), resolved 18 Jun 2025 00:26:28 (4 days ago)
Minor Incident
Resolved
MMS Toll-Free, North America
MMS Toll-Free, North America

We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Tunisie Telecom in Tunisia
Started 4 Jun 2025 00:17:51 (18 days ago), resolved 17 Jun 2025 23:54:36 (4 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors While calling Twilio Functions
Started 17 Jun 2025 19:53:40 (5 days ago), resolved 17 Jun 2025 20:38:24 (4 days ago)
Minor Incident
Resolved
Functions

We are currently investigating an elevated rate of HTTP 500 errors while calling Twilio Functions. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Small Networks in the US for a Subset of Short Codes
Started 16 Jun 2025 02:21:48 (6 days ago), resolved 17 Jun 2025 18:43:32 (5 days ago)
Minor Incident
Resolved
SMS Short Code, North America

We are experiencing SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 17 Jun 2025 09:38:57 (5 days ago), resolved 17 Jun 2025 14:12:52 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To 9Mobile network in Nigeria
Started 16 Jun 2025 07:18:02 (6 days ago), resolved 17 Jun 2025 08:41:51 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to GTA Network in United States of America
Started 17 Jun 2025 00:35:45 (5 days ago), resolved 17 Jun 2025 08:29:59 (5 days ago)
Minor Incident
Resolved
SMS Long Code, North America

We are experiencing SMS delivery delays when sending messages to GTA Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Airtel in Uganda
Started 17 Jun 2025 06:21:03 (5 days ago), resolved 17 Jun 2025 06:49:04 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Lycamobile Network in United Kingdom
Started 17 Jun 2025 00:16:15 (5 days ago), resolved 17 Jun 2025 05:47:18 (5 days ago)
Minor Incident
Resolved
SMS, Europe

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to C-Spire in United States of America via Subset of Short Codes and Toll-Free Numbers
Started 16 Jun 2025 21:19:52 (5 days ago), resolved 17 Jun 2025 00:29:43 (5 days ago)
Minor Incident
Resolved
SMS Short Code, North America
SMS Toll-Free, North America
SMS Toll-Free, North America

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to SFR in France
Started 16 Jun 2025 13:40:26 (6 days ago), resolved 16 Jun 2025 22:37:37 (5 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to SFR in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 16 Jun 2025 16:05:19 (6 days ago), resolved 16 Jun 2025 20:34:46 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Multiple Networks in Australia for a Subset of Longcodes
Started 16 Jun 2025 11:01:33 (6 days ago), resolved 16 Jun 2025 20:33:10 (6 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue unable-to-create-unified-profiles
Started 16 Jun 2025 12:25:43 (6 days ago), resolved 16 Jun 2025 14:15:41 (6 days ago)
Minor Incident
Resolved
Flex Application Platform

Our monitoring systems have detected a potential issue unable-to-create-unified-profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Call failures to Brazil & Mexico via a subset of Twilio Numbers
Started 16 Jun 2025 04:18:47 (6 days ago), resolved 16 Jun 2025 05:05:31 (6 days ago)
Minor Incident
Resolved
Voice, Latin America

The issue causing call failures to Brazil & Mexico via a subset of Twilio Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To Telefonica Network In Cost Rica
Started 15 Jun 2025 23:30:15 (6 days ago), resolved 15 Jun 2025 23:31:27 (6 days ago)
Minor Incident
Resolved
SMS, Latin America
SMS

We are experiencing SMS delivery delays when sending messages to Telefonica Network In Cost Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Small Networks in the US for a subset of Toll free numbers
Started 15 Jun 2025 01:08:48 (7 days ago), resolved 15 Jun 2025 13:51:23 (7 days ago)
Minor Incident
Resolved
SMS Toll-Free, North America

We are experiencing SMS delivery delays when sending messages to small Networks in the US for a subset of Toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
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    Twilio Components

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Twilio PROGRAMMABLE MESSAGING

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    MMS
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    SMS
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
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    now
    SMS delivery delays to Halotel Network in Tanzania
    Started 24 Aug 2024 19:42:18 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS

    We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMS Delivery Delays To Telefonica Network In Cost Rica
    Started 15 Jun 2025 23:30:15 (6 days ago), resolved 15 Jun 2025 23:31:27 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America
    SMS

    We are experiencing SMS delivery delays when sending messages to Telefonica Network In Cost Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Elevated HTTP 500 Errors for Twilio Programmable Messaging API – June 18, 2025
    Started 19 Jun 2025 01:52:12 (3 days ago), resolved 19 Jun 2025 01:55:31 (3 days ago)
    Incident without Impact
    Resolved
    SMS

    The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025 between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

    SMPP
    Sun 15
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    Tue 17
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    Thu 19
    Fri 20
    Sat 21
    now
    Messaging Channels
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Notify
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Conversations
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Elevated HTTP 500 Errors for Chat API
    Started 30 Jul 2024 22:21:45 (11 months ago), still ongoing
    Minor Incident
    Investigating
    Conversations

    We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    Messaging Insights
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Customer data on the link shortening tab assumes 0 record updates in the last 2 hours
    Started 21 Jun 2025 01:44:42 (1 day ago), resolved 21 Jun 2025 06:40:59 (1 day ago)
    Minor Incident
    Resolved
    Messaging Insights

    We’re currently investigating an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days.

    We will provide you an update within the next 1 hour or as soon as more information becomes available.

    Messaging Services
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    Content API
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    Toll-free verification
    Sun 15
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    Twilio PROGRAMMABLE VOICE

    Sun 15
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    PSTN
    Sun 15
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    On Call Engineers are Investigating an issue Call Failures From Subscribers To Philippines Twilio Phone Numbers
    Started 20 Jun 2025 10:01:29 (2 days ago), resolved 20 Jun 2025 12:45:42 (2 days ago)
    Minor Incident
    Resolved
    PSTN

    Our monitoring systems have detected a potential issue Call Failures From Subscribers To Philippines Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SIP Interface
    Sun 15
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    Client Web
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    Client Mobile
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    now
    Conference
    Sun 15
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    now
    Recording
    Sun 15
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    now
    Queue
    Sun 15
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    now
    Text-to-Speech
    Sun 15
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    TTS Errors From Amazon and Google Providers, Following Spike in Requests.
    Started 20 Jun 2025 14:34:27 (2 days ago), resolved 20 Jun 2025 18:02:54 (2 days ago)
    Minor Incident
    Resolved
    Text-to-Speech

    Our monitoring systems have detected a potential issue with TTS errors from Amazon and Google providers following spike in requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Recording Transcriptions
    Sun 15
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    TwiML
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    Voice Insights
    Sun 15
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    Speech Recognition
    Sun 15
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    Intelligence
    Sun 15
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    Pay
    Sun 15
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    Media Streams
    Sun 15
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    Dialogflow
    Sun 15
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    ConversationRelay
    Sun 15
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    Twilio ACCOUNT SECURITY

    Sun 15
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    Authy 2FA
    Sun 15
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    Verify
    Sun 15
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    High Latency and 5xx errors When Using Verify Verification Attempts API and Verify Insights
    Started 19 Jun 2025 22:16:03 (2 days ago), resolved 19 Jun 2025 23:00:59 (2 days ago)
    Minor Incident
    Resolved
    Verify

    Our monitoring systems have detected a potential issue with Verify Verification Attempts API and Verify Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Authy App
    Sun 15
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    Lookup
    Sun 15
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    Twilio ELASTIC SIP TRUNKING

    Sun 15
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    now
    Origination
    Sun 15
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    Termination
    Sun 15
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    Twilio FLEX

    Sun 15
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    Flex Application Platform
    Sun 15
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    On Call Engineers are Investigating an issue unable-to-create-unified-profiles
    Started 16 Jun 2025 12:25:43 (6 days ago), resolved 16 Jun 2025 14:15:41 (6 days ago)
    Minor Incident
    Resolved
    Flex Application Platform

    Our monitoring systems have detected a potential issue unable-to-create-unified-profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    TaskRouter
    Sun 15
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    Flex Insights
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    Flex Agent Desktop
    Sun 15
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    Flex Queue Stats
    Sun 15
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    Flex Teams View
    Sun 15
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    Flex Admin Console
    Sun 15
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    Flex Routing
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    Flex Conversations
    Sun 15
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    Flex Programmable Chat
    Sun 15
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    Flex Programmable Voice
    Sun 15
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    Proxy
    Sun 15
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    Flex Plugins
    Sun 15
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    Flex Billing
    Sun 15
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    Twilio INTERCONNECT

    Sun 15
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    Twilio PHONE NUMBERS

    Sun 15
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    Twilio PROGRAMMABLE CHAT

    Sun 15
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    Twilio PROGRAMMABLE VIDEO

    Sun 15
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    now
    Group Rooms
    Sun 15
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    Peer-to-Peer Rooms
    Sun 15
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    now
    Recordings
    Sun 15
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    Compositions
    Sun 15
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    Network Traversal Service
    Sun 15
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    Go Rooms
    Sun 15
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    Video Insights
    Sun 15
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    Twilio PROXY

    Sun 15
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    Twilio SERVERLESS

    Sun 15
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    Studio
    Sun 15
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    Functions
    Sun 15
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    Elevated HTTP 500 Errors While calling Twilio Functions
    Started 17 Jun 2025 19:53:40 (5 days ago), resolved 17 Jun 2025 20:38:24 (4 days ago)
    Minor Incident
    Resolved
    Functions

    We are currently investigating an elevated rate of HTTP 500 errors while calling Twilio Functions. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    Assets
    Sun 15
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    TwiML Bins
    Sun 15
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    Sync
    Sun 15
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    Twilio DEVELOPER TOOLS

    Sun 15
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    Console
    Sun 15
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    now
    Twilio Logo Broken in Console
    Started 18 Jun 2025 16:55:59 (4 days ago), resolved 18 Jun 2025 17:54:20 (4 days ago)
    Incident without Impact
    Resolved
    Console

    We are currently experiencing issues displaying the Twilio logo on our account portal. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Event Streams
    Sun 15
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    Delays in Event Streams Delivery
    Started 18 Jun 2025 14:00:10 (4 days ago), resolved 19 Jun 2025 16:05:32 (3 days ago)
    Minor Incident
    Resolved
    Event Streams

    We are investigating delays in Event Streams delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Debugger & Alarms
    Sun 15
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    Documentation
    Sun 15
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    REST API
    Sun 15
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    Bulk Export
    Sun 15
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    Twilio TWILIO PLATFORM

    Sun 15
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    Billing
    Sun 15
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    Customer Support Center
    Sun 15
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    Other
    Sun 15
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    On Call Engineers are Investigating an ZW VPN Outage globally
    Started 19 Nov 2024 08:41:09 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Other

    Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Account Insights
    Sun 15
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    Trust Hub
    Sun 15
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    Organization
    Sun 15
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    Issues with Twilio Organization Public API Endpoints
    Started 10 Mar 2025 10:21:37 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Organization

    Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Twilio CARRIER NETWORK

    Sun 15
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    SMS Long Code, North America
    Sun 15
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    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (9 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Multiple networks in United States of America via a subset of Long codes
    Started 27 Mar 2025 13:15:33 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Long Code, North America

    We are experiencing SMS delivery report delays to Multiple networks in United States of America via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to GTA Network in United States of America
    Started 17 Jun 2025 00:35:45 (5 days ago), resolved 17 Jun 2025 08:29:59 (5 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    We are experiencing SMS delivery delays when sending messages to GTA Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Altan Redes Network in Mexico
    Started 18 Jun 2025 18:48:46 (4 days ago), resolved 19 Jun 2025 00:56:48 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes
    Started 19 Jun 2025 22:11:26 (2 days ago), resolved 20 Jun 2025 01:20:59 (2 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in United States of America via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Long Code, North America
    Sun 15
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    now
    SMS Short Code, North America
    Sun 15
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    SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
    Started 25 Jun 2024 07:17:23 (1 year ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
    Started 28 Aug 2024 04:41:52 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (9 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
    Started 30 Jan 2025 05:01:05 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Report Delays to Small Networks in the US for a Subset of Short Codes
    Started 16 Jun 2025 02:21:48 (6 days ago), resolved 17 Jun 2025 18:43:32 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    We are experiencing SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to C-Spire in United States of America via Subset of Short Codes and Toll-Free Numbers
    Started 16 Jun 2025 21:19:52 (5 days ago), resolved 17 Jun 2025 00:29:43 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS Toll-Free, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to Multiple Networks in United States Over a Subset of Short Codes
    Started 18 Jun 2025 06:52:35 (4 days ago), resolved 22 Jun 2025 02:03:02 (7 hours ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    We are experiencing MMS/SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Altan Redes Network in Mexico
    Started 18 Jun 2025 18:48:46 (4 days ago), resolved 19 Jun 2025 00:56:48 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to GCI-Chat in United States of America via Subset of Shortcodes
    Started 20 Jun 2025 06:25:27 (2 days ago), resolved 20 Jun 2025 21:48:10 (1 day ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    We are experiencing SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Short Code, North America
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    now
    MMS Delivery Delays to US Carriers From a Small Subset of Short Codes
    Started 18 Jun 2025 18:07:15 (4 days ago), resolved 19 Jun 2025 03:40:37 (3 days ago)
    Minor Incident
    Resolved
    MMS Short Code, North America

    We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Toll-Free, North America
    Sun 15
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    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
    Started 20 Aug 2024 04:40:02 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Toll-Free, North America

    We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to C-Spire in United States of America via Subset of Short Codes and Toll-Free Numbers
    Started 16 Jun 2025 21:19:52 (5 days ago), resolved 17 Jun 2025 00:29:43 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS Toll-Free, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to Altan Redes Network in Mexico
    Started 18 Jun 2025 18:48:46 (4 days ago), resolved 19 Jun 2025 00:56:48 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Toll-Free, North America
    Sun 15
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    now
    MMS Delivery Failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers
    Started 17 Jun 2025 19:34:01 (5 days ago), resolved 18 Jun 2025 00:26:28 (4 days ago)
    Minor Incident
    Resolved
    MMS Toll-Free, North America
    MMS Toll-Free, North America

    We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, North America
    Sun 15
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    Sat 21
    now
    Voice, Latin America
    Sun 15
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    Call failures to Brazil & Mexico via a subset of Twilio Numbers
    Started 16 Jun 2025 04:18:47 (6 days ago), resolved 16 Jun 2025 05:05:31 (6 days ago)
    Minor Incident
    Resolved
    Voice, Latin America

    The issue causing call failures to Brazil & Mexico via a subset of Twilio Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS, Latin America
    Sun 15
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    Sat 21
    now
    SMS Delivery Failures to Digicell Network in Barbados
    Started 3 Jul 2024 22:59:01 (1 year ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to a Subset of Phone Numbers in Chile
    Started 12 Nov 2024 03:59:23 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
    Started 26 Dec 2024 00:37:01 (6 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To Telefonica Network In Cost Rica
    Started 15 Jun 2025 23:30:15 (6 days ago), resolved 15 Jun 2025 23:31:27 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America
    SMS

    We are experiencing SMS delivery delays when sending messages to Telefonica Network In Cost Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Chile for a Subset of Longcodes
    Started 18 Jun 2025 16:35:35 (4 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes
    Started 19 Jun 2025 19:01:15 (3 days ago), resolved 19 Jun 2025 23:22:24 (2 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Report Delays to Claro in Brazil
    Started 20 Jun 2025 14:26:29 (2 days ago), resolved 20 Jun 2025 20:19:40 (2 days ago)
    Incident without Impact
    Resolved
    SMS, Latin America

    Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays From and to Movistar Network in Mexico
    Started 21 Jun 2025 22:42:31 (10 hours ago), still ongoing
    Minor Incident
    Monitoring
    SMS, Latin America

    Our monitoring systems have detected a potential issue with SMS Delivery Delays to Movistar Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Voice, APAC
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    SMS, APAC
    Sun 15
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    SMS Delivery Failures on Hutchison Network in Hong Kong
    Started 24 Aug 2024 06:47:33 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Syriatel Network in Syria
    Started 1 Mar 2025 20:12:03 (4 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Hello Network in Cambodia
    Started 13 Jun 2025 05:13:05 (9 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery report delays to Hello Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Multiple Networks in Australia for a Subset of Longcodes
    Started 16 Jun 2025 11:01:33 (6 days ago), resolved 16 Jun 2025 20:33:10 (6 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Vodafone in Fiji
    Started 19 Jun 2025 05:39:48 (3 days ago), resolved 21 Jun 2025 19:36:55 (13 hours ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS, APAC
    Sun 15
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    Voice, Europe
    Sun 15
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    now
    Call Failures to KPN Network in Netherlands
    Started 30 May 2025 17:05:07 (23 days ago), resolved 20 Jun 2025 23:11:31 (1 day ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS, Europe
    Sun 15
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    On Call Engineers are Investigating an issue
    Started 16 Oct 2024 12:11:26 (8 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Europe

    Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Failures to H3G in United Kingdom of Great Britain and Northern Ireland
    Started 13 May 2025 00:15:15 (1 month ago), still ongoing
    Minor Incident
    Investigating
    SMS, Europe

    We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failure to KPN Network in Netherlands
    Started 24 May 2025 19:21:08 (29 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Europe

    We are experiencing SMS delivery failures sending to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to TNM Network in Malawi
    Started 12 Jun 2025 05:02:33 (10 days ago), resolved 18 Jun 2025 18:29:59 (4 days ago)
    Minor Incident
    Resolved
    SMS, Europe
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to SFR in France
    Started 16 Jun 2025 13:40:26 (6 days ago), resolved 16 Jun 2025 22:37:37 (5 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to SFR in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Lycamobile Network in United Kingdom
    Started 17 Jun 2025 00:16:15 (5 days ago), resolved 17 Jun 2025 05:47:18 (5 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to IER Network in Ireland
    Started 18 Jun 2025 01:45:14 (4 days ago), resolved 18 Jun 2025 01:45:14 (4 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    Our monitoring systems have detected a potential issue with sms delivery delays to IER Network in Ireland. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to Iliad Italia Network in Italy
    Started 20 Jun 2025 06:42:47 (2 days ago), resolved 20 Jun 2025 11:00:54 (2 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays to Iliad Italia Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Syriatel Holdings Network in Syria
    Started 21 Jun 2025 01:39:20 (1 day ago), resolved 21 Jun 2025 22:15:29 (10 hours ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Voice, Middle East & Africa
    Sun 15
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    SMS, Middle East & Africa
    Sun 15
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    SMS Delivery Delays to MTN in Nigeria
    Started 25 Oct 2024 02:39:03 (8 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to in Angola 631-04
    Started 3 Mar 2025 16:36:19 (4 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Tunisie Telecom in Tunisia
    Started 4 Jun 2025 00:17:51 (18 days ago), resolved 17 Jun 2025 23:54:36 (4 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to TNM Network in Malawi
    Started 12 Jun 2025 05:02:33 (10 days ago), resolved 18 Jun 2025 18:29:59 (4 days ago)
    Minor Incident
    Resolved
    SMS, Europe
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To 9Mobile network in Nigeria
    Started 16 Jun 2025 07:18:02 (6 days ago), resolved 17 Jun 2025 08:41:51 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN in Nigeria
    Started 16 Jun 2025 16:05:19 (6 days ago), resolved 16 Jun 2025 20:34:46 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Airtel in Uganda
    Started 17 Jun 2025 06:21:03 (5 days ago), resolved 17 Jun 2025 06:49:04 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN in Nigeria
    Started 17 Jun 2025 09:38:57 (5 days ago), resolved 17 Jun 2025 14:12:52 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Verify Silent Network Auth
    Sun 15
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    Lookup Identity Match
    Sun 15
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    Lookup Line Type Intelligence [Legacy API]
    Sun 15
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    Lookup Line Type Intelligence [Twilio API]
    Sun 15
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    Lookup SIM Swap
    Sun 15
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    Legacy Identity MatchAndAttributes
    Sun 15
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    Twilio FRONTLINE

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    Twilio INTERNET OF THINGS

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    Programmable Wireless
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    Twilio Sender ID

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    Twilio ZIPWHIP MESSAGING

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    Super SIM
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    Wireless Insights
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    SMS Long Code, North America
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    MMS Long Code, North America
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    SMS Toll-Free, North America
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    SMS Delivery Delays to Small Networks in the US for a subset of Toll free numbers
    Started 15 Jun 2025 01:08:48 (7 days ago), resolved 15 Jun 2025 13:51:23 (7 days ago)
    Minor Incident
    Resolved
    SMS Toll-Free, North America

    We are experiencing SMS delivery delays when sending messages to small Networks in the US for a subset of Toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to C-Spire in United States of America via Subset of Short Codes and Toll-Free Numbers
    Started 16 Jun 2025 21:19:52 (5 days ago), resolved 17 Jun 2025 00:29:43 (5 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America
    SMS Toll-Free, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Toll-Free, North America
    Sun 15
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    MMS Delivery Failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers
    Started 17 Jun 2025 19:34:01 (5 days ago), resolved 18 Jun 2025 00:26:28 (4 days ago)
    Minor Incident
    Resolved
    MMS Toll-Free, North America
    MMS Toll-Free, North America

    We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio ZIPWHIP TOOLS

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    Zipwhip Provisioner Dashboard and API
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    Zipwhip Support Ticketing
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    Toll-Free Verification Portal
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