Twilio status is Partially Degraded Service

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Twilio PROGRAMMABLE MESSAGING

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SMS
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Messaging Channels
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Conversations
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PSTN
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SIP Interface
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Client Web
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

SMS Delivery Delays to CAMTEL Network in Cameroon
Started 16 Mar 2025 18:12:01 (5 hours ago), still ongoing
Minor Incident
Monitoring
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issues with Twilio Organization Public API Endpoints
Started 10 Mar 2025 10:21:37 (7 days ago), still ongoing
Minor Incident
Investigating
Organization

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays To ETL Network In Laos
Started 6 Mar 2025 07:22:26 (11 days ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to in Angola 631-04
Started 3 Mar 2025 16:36:19 (13 days ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Syriatel Network in Syria
Started 1 Mar 2025 20:12:03 (15 days ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
Started 30 Jan 2025 05:01:05 (2 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
Started 26 Dec 2024 00:37:01 (3 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an ZW VPN Outage globally
Started 19 Nov 2024 08:41:09 (4 months ago), still ongoing
Minor Incident
Investigating
Other

Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delay to a Subset of Phone Numbers in Chile
Started 12 Nov 2024 03:59:23 (4 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 25 Oct 2024 02:39:03 (5 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue
Started 16 Oct 2024 12:11:26 (5 months ago), still ongoing
Minor Incident
Investigating
SMS, Europe

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS delivery failures to a subset of phone numbers.
Started 10 Oct 2024 06:43:41 (5 months ago), still ongoing
Major Incident
Investigating
SMS Long Code, North America
SMS Short Code, North America

We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Started 28 Aug 2024 04:41:52 (7 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (7 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Failures on Hutchison Network in Hong Kong
Started 24 Aug 2024 06:47:33 (7 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
Started 20 Aug 2024 04:40:02 (7 months ago), still ongoing
Minor Incident
Investigating
SMS Toll-Free, North America

We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (8 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicell Network in Barbados
Started 3 Jul 2024 22:59:01 (9 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
Started 25 Jun 2024 07:17:23 (9 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

SMS Delivery Delays to AWN/AIS Networks in Thailand
Started 16 Mar 2025 13:39:13 (10 hours ago), resolved 16 Mar 2025 14:55:15 (8 hours ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to Brisanet Network in Brazil
Started 15 Mar 2025 21:57:57 (1 day ago), resolved 16 Mar 2025 10:28:39 (13 hours ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Whatsapp Messages Are Not Delivered With Error 63021
Started 16 Mar 2025 04:26:51 (19 hours ago), resolved 16 Mar 2025 06:50:23 (16 hours ago)
Major Incident
Resolved
Messaging Channels

Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available

SMS Delivery Delays to Etisalat/Moov Network in Niger
Started 15 Mar 2025 16:27:21 (1 day ago), resolved 15 Mar 2025 22:23:36 (1 day ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Intermittent Outages or Failed API Requests with Dialing Permissions
Started 14 Mar 2025 20:47:51 (2 days ago), resolved 15 Mar 2025 00:31:36 (2 days ago)
Minor Incident
Resolved
REST API

Our monitoring systems have detected a potential issue with our Programmable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays to CAMTEL in Cameroon
Started 14 Mar 2025 15:00:19 (2 days ago), resolved 14 Mar 2025 20:10:59 (2 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

AccSec US Verizon API Issue
Started 14 Mar 2025 02:38:08 (3 days ago), resolved 14 Mar 2025 04:51:38 (3 days ago)
Minor Incident
Resolved
Lookup SIM Swap
Legacy Identity MatchAndAttributes

Our monitoring systems have detected a potential issue with AccSec - US Verizon API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Incorrect Data on Deactivations API for 2025-03-05
Started 14 Mar 2025 01:24:23 (3 days ago), resolved 14 Mar 2025 01:46:48 (3 days ago)
Minor Incident
Resolved
SMS Short Code, North America

Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues to AT&T. We will follow up and provide customer impact details within 2 hours.

Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.

SMS Delivery Delays to Telefonica in Chile
Started 13 Mar 2025 04:36:53 (4 days ago), resolved 13 Mar 2025 16:56:13 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Algar Network In Brazil
Started 12 Mar 2025 23:39:22 (4 days ago), resolved 13 Mar 2025 16:54:31 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks In Mexico
Started 12 Mar 2025 14:24:18 (4 days ago), resolved 12 Mar 2025 22:52:46 (4 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Console Causing Loop when Logging into Twilio Accounts
Started 12 Mar 2025 21:27:15 (4 days ago), resolved 12 Mar 2025 22:23:45 (4 days ago)
Minor Incident
Resolved
Console

We've become aware of a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays When Sending SMS to Multiple Networks in Taiwan, Province of China
Started 12 Mar 2025 17:13:57 (4 days ago), resolved 12 Mar 2025 21:55:00 (4 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Drillisch 1&1 Network in Germany
Started 12 Mar 2025 16:48:54 (4 days ago), resolved 12 Mar 2025 21:32:20 (4 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Webhook Callbacks Degraded
Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
Minor Incident
Resolved
PSTN
Group Rooms
TaskRouter
SIP Interface
Peer-to-Peer Rooms
More...

Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Babilon-M Network in Tajikistan
Started 12 Mar 2025 12:37:37 (4 days ago), resolved 12 Mar 2025 16:37:14 (4 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTC Network in Namibia
Started 12 Mar 2025 08:55:44 (5 days ago), resolved 12 Mar 2025 11:57:20 (4 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTC network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Orange in Cameroon
Started 11 Mar 2025 21:26:10 (5 days ago), resolved 12 Mar 2025 02:54:21 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Movicel Network In Angola
Started 11 Mar 2025 22:51:05 (5 days ago), resolved 12 Mar 2025 02:52:12 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery failures to Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telefonica in Costa Rica
Started 11 Mar 2025 20:14:34 (5 days ago), resolved 12 Mar 2025 02:23:58 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

Customer Accounts Created With Incorrect Billing Countries
Started 11 Mar 2025 17:33:24 (5 days ago), resolved 12 Mar 2025 01:08:05 (5 days ago)
Minor Incident
Resolved
Billing

We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Algar Telecom in Brazil
Started 11 Mar 2025 15:01:43 (5 days ago), resolved 11 Mar 2025 19:45:28 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Console not Taking Account Upgrade After Being Completed
Started 7 Mar 2025 01:03:31 (10 days ago), resolved 11 Mar 2025 18:20:19 (5 days ago)
Minor Incident
Resolved
Billing

Our monitoring systems have detected a potential issue with the Twilio Console Upgrade flow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Failures to Multiple Networks in Mexico
Started 11 Mar 2025 08:59:53 (6 days ago), resolved 11 Mar 2025 15:55:56 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failure To and From Singapore via Subset of Longcode
Started 10 Mar 2025 23:48:26 (6 days ago), resolved 11 Mar 2025 11:48:49 (5 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Movicel Network in Angola
Started 10 Mar 2025 12:58:22 (6 days ago), resolved 11 Mar 2025 08:50:48 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery failures when sending messages to Movicel network In Angola . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay & Failure To Bouygues Telecom Network In France
Started 11 Mar 2025 04:31:51 (6 days ago), resolved 11 Mar 2025 08:49:06 (6 days ago)
Minor Incident
Resolved
SMS
SMS, Europe

We are experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Callback Failures That Are Affecting Voice Calls and Video Customer
Started 11 Mar 2025 06:21:57 (6 days ago), resolved 11 Mar 2025 08:46:31 (6 days ago)
Minor Incident
Resolved
Client Web
PROXY

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

Delays Publishing Debugger Alerts for a Subset of Voice Errors
Started 10 Mar 2025 23:06:56 (6 days ago), resolved 11 Mar 2025 03:27:36 (6 days ago)
Minor Incident
Resolved
Debugger & Alarms

Our monitoring systems have detected a potential with connection errors to pied-piper over envoy for voicecon roles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Call Failures from Canadian Network Subscribers to a susbset of Twilio's Toll Free Numbers
Started 10 Mar 2025 18:24:47 (6 days ago), resolved 11 Mar 2025 01:09:12 (6 days ago)
Minor Incident
Resolved
PSTN

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays to Airtel-Vodafone in Jersey
Started 3 Mar 2025 14:16:25 (13 days ago), resolved 10 Mar 2025 19:21:28 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Multiple Networks in Turkey via a Subset of Twilio Numbers
Started 10 Mar 2025 10:19:57 (7 days ago), resolved 10 Mar 2025 18:32:36 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Orange Network in Mali
Started 10 Mar 2025 10:09:45 (7 days ago), resolved 10 Mar 2025 14:53:05 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Cellcom in Israel
Started 10 Mar 2025 09:27:27 (7 days ago), resolved 10 Mar 2025 14:34:42 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Cellcom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To LycaMobile SARL Network In France
Started 9 Mar 2025 23:47:55 (7 days ago), resolved 10 Mar 2025 05:11:30 (7 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS Delivery Delays To LycaMobile SARL Network In France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To 9mobile Network In Nigeria
Started 5 Mar 2025 16:20:59 (11 days ago), resolved 10 Mar 2025 02:38:09 (7 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
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    Twilio Components

    Sun 9
    Mon 10
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    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio PROGRAMMABLE MESSAGING

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    MMS
    Sun 9
    Mon 10
    Tue 11
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    Sat 15
    now
    SMS
    Sun 9
    Mon 10
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    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    SMS delivery delays to Halotel Network in Tanzania
    Started 24 Aug 2024 19:42:18 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS

    We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMS Delivery Delay & Failure To Bouygues Telecom Network In France
    Started 11 Mar 2025 04:31:51 (6 days ago), resolved 11 Mar 2025 08:49:06 (6 days ago)
    Minor Incident
    Resolved
    SMS
    SMS, Europe

    We are experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMPP
    Sun 9
    Mon 10
    Tue 11
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    Fri 14
    Sat 15
    now
    Messaging Channels
    Sun 9
    Mon 10
    Tue 11
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    Thu 13
    Fri 14
    Sat 15
    now
    Whatsapp Messages Are Not Delivered With Error 63021
    Started 16 Mar 2025 04:26:51 (19 hours ago), resolved 16 Mar 2025 06:50:23 (16 hours ago)
    Major Incident
    Resolved
    Messaging Channels

    Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available

    Notify
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Conversations
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Elevated HTTP 500 Errors for Chat API
    Started 30 Jul 2024 22:21:45 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Conversations

    We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    Messaging Insights
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Messaging Services
    Sun 9
    Mon 10
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    now
    Content API
    Sun 9
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    now
    Toll-free verification
    Sun 9
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    now

    Twilio PROGRAMMABLE VOICE

    Sun 9
    Mon 10
    Tue 11
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    Fri 14
    Sat 15
    now
    PSTN
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
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    now
    Call Failures from Canadian Network Subscribers to a susbset of Twilio's Toll Free Numbers
    Started 10 Mar 2025 18:24:47 (6 days ago), resolved 11 Mar 2025 01:09:12 (6 days ago)
    Minor Incident
    Resolved
    PSTN

    Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SIP Interface
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Client Web
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Callback Failures That Are Affecting Voice Calls and Video Customer
    Started 11 Mar 2025 06:21:57 (6 days ago), resolved 11 Mar 2025 08:46:31 (6 days ago)
    Minor Incident
    Resolved
    Client Web
    PROXY

    Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Client Mobile
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Conference
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Recording
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Queue
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Text-to-Speech
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Recording Transcriptions
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    TwiML
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice Insights
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Speech Recognition
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Intelligence
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Pay
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Media Streams
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Dialogflow
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio ACCOUNT SECURITY

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Authy 2FA
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Verify
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
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    Sat 15
    now
    Authy App
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Lookup
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio ELASTIC SIP TRUNKING

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Origination
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Termination
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio FLEX

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Application Platform
    Sun 9
    Mon 10
    Tue 11
    Wed 12
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    Fri 14
    Sat 15
    now
    TaskRouter
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Flex Insights
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Agent Desktop
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Queue Stats
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Teams View
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Admin Console
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Routing
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Conversations
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Programmable Chat
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Programmable Voice
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Proxy
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Plugins
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Flex Billing
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio INTERCONNECT

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio PHONE NUMBERS

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio PROGRAMMABLE CHAT

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio PROGRAMMABLE VIDEO

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Group Rooms
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Peer-to-Peer Rooms
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Recordings
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Compositions
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Network Traversal Service
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Go Rooms
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Video Insights
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Webhook Callbacks Degraded
    Started 11 Mar 2025 13:57:11 (5 days ago), resolved 12 Mar 2025 17:37:19 (4 days ago)
    Minor Incident
    Resolved
    PSTN
    Group Rooms
    TaskRouter
    SIP Interface
    Peer-to-Peer Rooms
    More...

    Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio PROXY

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Callback Failures That Are Affecting Voice Calls and Video Customer
    Started 11 Mar 2025 06:21:57 (6 days ago), resolved 11 Mar 2025 08:46:31 (6 days ago)
    Minor Incident
    Resolved
    Client Web
    PROXY

    Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Twilio SERVERLESS

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Studio
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Functions
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Assets
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    TwiML Bins
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Sync
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio DEVELOPER TOOLS

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Console
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Twilio Console Causing Loop when Logging into Twilio Accounts
    Started 12 Mar 2025 21:27:15 (4 days ago), resolved 12 Mar 2025 22:23:45 (4 days ago)
    Minor Incident
    Resolved
    Console

    We've become aware of a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Event Streams
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Debugger & Alarms
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Delays Publishing Debugger Alerts for a Subset of Voice Errors
    Started 10 Mar 2025 23:06:56 (6 days ago), resolved 11 Mar 2025 03:27:36 (6 days ago)
    Minor Incident
    Resolved
    Debugger & Alarms

    Our monitoring systems have detected a potential with connection errors to pied-piper over envoy for voicecon roles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Documentation
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    REST API
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Intermittent Outages or Failed API Requests with Dialing Permissions
    Started 14 Mar 2025 20:47:51 (2 days ago), resolved 15 Mar 2025 00:31:36 (2 days ago)
    Minor Incident
    Resolved
    REST API

    Our monitoring systems have detected a potential issue with our Programmable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Bulk Export
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now

    Twilio TWILIO PLATFORM

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Billing
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Console not Taking Account Upgrade After Being Completed
    Started 7 Mar 2025 01:03:31 (10 days ago), resolved 11 Mar 2025 18:20:19 (5 days ago)
    Minor Incident
    Resolved
    Billing

    Our monitoring systems have detected a potential issue with the Twilio Console Upgrade flow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Customer Accounts Created With Incorrect Billing Countries
    Started 11 Mar 2025 17:33:24 (5 days ago), resolved 12 Mar 2025 01:08:05 (5 days ago)
    Minor Incident
    Resolved
    Billing

    We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Customer Support Center
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Other
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    On Call Engineers are Investigating an ZW VPN Outage globally
    Started 19 Nov 2024 08:41:09 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Other

    Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Account Insights
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Trust Hub
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Organization
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Issues with Twilio Organization Public API Endpoints
    Started 10 Mar 2025 10:21:37 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Organization

    Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Twilio CARRIER NETWORK

    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    SMS Long Code, North America
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (5 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Long Code, North America
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    SMS Short Code, North America
    Sun 9
    Mon 10
    Tue 11
    Wed 12
    Thu 13
    Fri 14
    Sat 15
    now
    SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
    Started 25 Jun 2024 07:17:23 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
    Started 28 Aug 2024 04:41:52 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (5 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Incorrect Data on Deactivations API for 2025-03-05
    Started 14 Mar 2025 01:24:23 (3 days ago), resolved 14 Mar 2025 01:46:48 (3 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues to AT&T. We will follow up and provide customer impact details within 2 hours.

    Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

    When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.

    SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode
    Started 30 Jan 2025 05:01:05 (2 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We've become aware of a potential issue with SMS Delivery Failures to United States Cellular Corp in United States of America Over A Subset Of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Short Code, North America
    Sun 9
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    now
    SMS Toll-Free, North America
    Sun 9
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    SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
    Started 20 Aug 2024 04:40:02 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Toll-Free, North America

    We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS Toll-Free, North America
    Sun 9
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    Sat 15
    now
    Voice, North America
    Sun 9
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    now
    Voice, Latin America
    Sun 9
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    now
    SMS, Latin America
    Sun 9
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    SMS Delivery Failures to Digicell Network in Barbados
    Started 3 Jul 2024 22:59:01 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to a Subset of Phone Numbers in Chile
    Started 12 Nov 2024 03:59:23 (4 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Algar Network In Brazil
    Started 12 Mar 2025 23:39:22 (4 days ago), resolved 13 Mar 2025 16:54:31 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telefonica in Chile
    Started 13 Mar 2025 04:36:53 (4 days ago), resolved 13 Mar 2025 16:56:13 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to Brisanet Network in Brazil
    Started 15 Mar 2025 21:57:57 (1 day ago), resolved 16 Mar 2025 10:28:39 (13 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
    Started 26 Dec 2024 00:37:01 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Multiple Networks in Mexico
    Started 11 Mar 2025 08:59:53 (6 days ago), resolved 11 Mar 2025 15:55:56 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Algar Telecom in Brazil
    Started 11 Mar 2025 15:01:43 (5 days ago), resolved 11 Mar 2025 19:45:28 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telefonica in Costa Rica
    Started 11 Mar 2025 20:14:34 (5 days ago), resolved 12 Mar 2025 02:23:58 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

    SMS Delivery Delays to Multiple Networks In Mexico
    Started 12 Mar 2025 14:24:18 (4 days ago), resolved 12 Mar 2025 22:52:46 (4 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, APAC
    Sun 9
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    now
    SMS, APAC
    Sun 9
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    SMS Delivery Failures on Hutchison Network in Hong Kong
    Started 24 Aug 2024 06:47:33 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Syriatel Network in Syria
    Started 1 Mar 2025 20:12:03 (15 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to AWN/AIS Networks in Thailand
    Started 16 Mar 2025 13:39:13 (10 hours ago), resolved 16 Mar 2025 14:55:15 (8 hours ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To ETL Network In Laos
    Started 6 Mar 2025 07:22:26 (11 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failure To and From Singapore via Subset of Longcode
    Started 10 Mar 2025 23:48:26 (6 days ago), resolved 11 Mar 2025 11:48:49 (5 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Babilon-M Network in Tajikistan
    Started 12 Mar 2025 12:37:37 (4 days ago), resolved 12 Mar 2025 16:37:14 (4 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays When Sending SMS to Multiple Networks in Taiwan, Province of China
    Started 12 Mar 2025 17:13:57 (4 days ago), resolved 12 Mar 2025 21:55:00 (4 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS, APAC
    Sun 9
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    now
    Voice, Europe
    Sun 9
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    SMS, Europe
    Sun 9
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    On Call Engineers are Investigating an issue
    Started 16 Oct 2024 12:11:26 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Europe

    Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Report Delays to Airtel-Vodafone in Jersey
    Started 3 Mar 2025 14:16:25 (13 days ago), resolved 10 Mar 2025 19:21:28 (6 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To LycaMobile SARL Network In France
    Started 9 Mar 2025 23:47:55 (7 days ago), resolved 10 Mar 2025 05:11:30 (7 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS Delivery Delays To LycaMobile SARL Network In France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay & Failure To Bouygues Telecom Network In France
    Started 11 Mar 2025 04:31:51 (6 days ago), resolved 11 Mar 2025 08:49:06 (6 days ago)
    Minor Incident
    Resolved
    SMS
    SMS, Europe

    We are experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Drillisch 1&1 Network in Germany
    Started 12 Mar 2025 16:48:54 (4 days ago), resolved 12 Mar 2025 21:32:20 (4 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, Middle East & Africa
    Sun 9
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    now
    SMS, Middle East & Africa
    Sun 9
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    SMS Delivery Delays to MTN in Nigeria
    Started 25 Oct 2024 02:39:03 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to CAMTEL in Cameroon
    Started 14 Mar 2025 15:00:19 (2 days ago), resolved 14 Mar 2025 20:10:59 (2 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Etisalat/Moov Network in Niger
    Started 15 Mar 2025 16:27:21 (1 day ago), resolved 15 Mar 2025 22:23:36 (1 day ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to in Angola 631-04
    Started 3 Mar 2025 16:36:19 (13 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to CAMTEL Network in Cameroon
    Started 16 Mar 2025 18:12:01 (5 hours ago), still ongoing
    Minor Incident
    Monitoring
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To 9mobile Network In Nigeria
    Started 5 Mar 2025 16:20:59 (11 days ago), resolved 10 Mar 2025 02:38:09 (7 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Cellcom in Israel
    Started 10 Mar 2025 09:27:27 (7 days ago), resolved 10 Mar 2025 14:34:42 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Cellcom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Orange Network in Mali
    Started 10 Mar 2025 10:09:45 (7 days ago), resolved 10 Mar 2025 14:53:05 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Multiple Networks in Turkey via a Subset of Twilio Numbers
    Started 10 Mar 2025 10:19:57 (7 days ago), resolved 10 Mar 2025 18:32:36 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Movicel Network in Angola
    Started 10 Mar 2025 12:58:22 (6 days ago), resolved 11 Mar 2025 08:50:48 (6 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery failures when sending messages to Movicel network In Angola . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Orange in Cameroon
    Started 11 Mar 2025 21:26:10 (5 days ago), resolved 12 Mar 2025 02:54:21 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Movicel Network In Angola
    Started 11 Mar 2025 22:51:05 (5 days ago), resolved 12 Mar 2025 02:52:12 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery failures to Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTC Network in Namibia
    Started 12 Mar 2025 08:55:44 (5 days ago), resolved 12 Mar 2025 11:57:20 (4 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTC network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Verify Silent Network Auth