Twilio status is Partially Degraded Service

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SMS
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Messaging Channels
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Conversations
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Conference
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Recording
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Pay
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Twilio ACCOUNT SECURITY

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Active Incidents

SMS Delivery Report Delays to Etisalat Network in Egypt
Started 17 Jan 2025 22:39:27 (1 day ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Customers Unable to Access New Account Creation and MFA Reset Pages in Console
Started 16 Jan 2025 16:24:03 (3 days ago), still ongoing
Minor Incident
Identified
Console

Our monitoring systems have detected a potential issue with additional account creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

T-Mobile US API Errors Impacting Account Security Services
Started 13 Jan 2025 19:59:09 (5 days ago), still ongoing
Minor Incident
Investigating
Verify

We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Twilio Brazil Phone Numbers via Subset of Shortcodes
Started 26 Dec 2024 00:37:01 (24 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS Delivery Delays when sending messages to Twilio Brazil Phone Numbers via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an ZW VPN Outage globally
Started 19 Nov 2024 08:41:09 (2 months ago), still ongoing
Minor Incident
Investigating
Other

Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delay to a Subset of Phone Numbers in Chile
Started 12 Nov 2024 03:59:23 (2 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 25 Oct 2024 02:39:03 (3 months ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue
Started 16 Oct 2024 12:11:26 (3 months ago), still ongoing
Minor Incident
Investigating
SMS, Europe

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS delivery failures to a subset of phone numbers.
Started 10 Oct 2024 06:43:41 (3 months ago), still ongoing
Major Incident
Investigating
SMS Long Code, North America
SMS Short Code, North America

We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Started 28 Aug 2024 04:41:52 (5 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (5 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Failures on Hutchison Network in Hong Kong
Started 24 Aug 2024 06:47:33 (5 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
Started 20 Aug 2024 04:40:02 (5 months ago), still ongoing
Minor Incident
Investigating
SMS Toll-Free, North America

We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (6 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicell Network in Barbados
Started 3 Jul 2024 22:59:01 (7 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
Started 25 Jun 2024 07:17:23 (7 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

SMS Delivery Delays to Viettel Network in Burundi
Started 17 Jan 2025 21:42:19 (1 day ago), resolved 19 Jan 2025 01:07:31 (6 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

The incident related to SMS delivery delays to Viettel Network in Burundi (https://status.twilio.com/incidents/fk1ggvxtnl9b) was resolved by mistake. Incoming updates will be provided in this status post.

We are observing recovery and the current status is "Monitoring". We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays and Failures to Ncell Network in Nepal
Started 18 Jan 2025 10:22:11 (21 hours ago), resolved 18 Jan 2025 19:19:01 (12 hours ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays And Failures to Multiple Networks in South Africa
Started 18 Jan 2025 00:21:08 (1 day ago), resolved 18 Jan 2025 05:09:57 (1 day ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays and failures affecting multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Airtel Network in Nigeria
Started 17 Jan 2025 19:31:42 (1 day ago), resolved 18 Jan 2025 01:03:14 (1 day ago)
Minor Incident
Resolved
SMS, Middle East & Africa

Our monitoring systems have detected a potential issue with SMS Delivery Failures to Airtel Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Customers Unexpectedly Redirected to Twilio Login Page
Started 16 Jan 2025 16:12:27 (3 days ago), resolved 17 Jan 2025 23:43:43 (1 day ago)
Minor Incident
Resolved
Console

Our monitoring systems have detected potential Failures in Twilio sessions creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Call Failures From Subscribers to Jamaica Twilio Phone Numbers
Started 17 Jan 2025 14:54:52 (2 days ago), resolved 17 Jan 2025 21:27:55 (1 day ago)
Minor Incident
Resolved
Voice, Latin America

Our monitoring systems have detected a potential issue with call failures from subscribers to Twilio phone numbers in Jamaica. Our engineering team has been alerted and is actively investigating the matter. We will provide updates as soon as more information becomes available.

SMS Delivery Delays to Viettel Network in Burundi
Started 17 Jan 2025 14:52:20 (2 days ago), resolved 17 Jan 2025 17:50:02 (2 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Viettel Network in Burundi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Function invocations failing with 5xx
Started 17 Jan 2025 08:23:23 (2 days ago), resolved 17 Jan 2025 12:48:44 (2 days ago)
Minor Incident
Resolved
Functions

We've become aware of a potential issue with Twilio Serverless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Accsec Canada API Error
Started 17 Jan 2025 09:03:23 (2 days ago), resolved 17 Jan 2025 12:10:19 (2 days ago)
Minor Incident
Resolved
Lookup
REST API

We are currently investigating errors for Twilio Rest API, impacting following Twilio services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Our engineering team is actively working on the issue, and we will provide another update as soon as more information becomes available.

MMS Delivery Delays to C-Spire Network in United States of America
Started 17 Jan 2025 02:51:29 (2 days ago), resolved 17 Jan 2025 11:13:06 (2 days ago)
Minor Incident
Resolved
MMS Long Code, North America

We are experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Claro in Brazil
Started 17 Jan 2025 01:53:13 (2 days ago), resolved 17 Jan 2025 08:18:17 (2 days ago)
Minor Incident
Resolved
SMS

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Report Delays to TIM Network in Brazil
Started 16 Jan 2025 16:41:56 (3 days ago), resolved 17 Jan 2025 08:10:06 (2 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Telefonica in Uruguay
Started 16 Jan 2025 23:08:39 (2 days ago), resolved 17 Jan 2025 02:34:41 (2 days ago)
Incident without Impact
Resolved
SMS

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Telefonica in Uruguay 748-07. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS Delivery Failures in UK Twilio Numbers
Started 16 Jan 2025 22:58:00 (2 days ago), resolved 17 Jan 2025 02:27:00 (2 days ago)
Minor Incident
Resolved
SMS

Our monitoring systems have detected a potential issue with Inbound SMS Delivery Failures in UK Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Canadian and US numbers are not automatically being changed from testing to available after successful testing
Started 17 Jan 2025 01:10:11 (2 days ago), resolved 17 Jan 2025 01:39:50 (2 days ago)
Incident without Impact
Resolved
PHONE NUMBERS

Our monitoring systems have detected a potential issue with Canadian and US numbers are not automatically being changed from testing to available after successful testing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Unable to Receive OAuth Token From Stripe
Started 10 Jan 2025 17:01:33 (9 days ago), resolved 17 Jan 2025 01:25:51 (2 days ago)
Minor Incident
Resolved
Pay

Our monitoring systems have detected a potential issue Twilio stripe connector. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Content Template Builder Functionality Disruption
Started 16 Jan 2025 22:27:29 (2 days ago), resolved 16 Jan 2025 23:28:31 (2 days ago)
Incident without Impact
Resolved
Messaging Channels

Our engineers are currently investigating the customer impact of a retroactive issue with Content Editor Template Creation Functionality Broken. We will follow up and provide customer impact details within 2 hours.

SMS Delivery Delays to Claro Network in Nicaragua
Started 16 Jan 2025 13:33:13 (3 days ago), resolved 16 Jan 2025 18:23:04 (3 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Claro Network in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN Network in Nigeria
Started 14 Jan 2025 21:26:17 (4 days ago), resolved 16 Jan 2025 15:03:34 (3 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

Our monitoring systems have detected a potential issue with SMS delivery delays to MTN network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Hot Mobile Network in Israel
Started 16 Jan 2025 09:06:23 (3 days ago), resolved 16 Jan 2025 11:35:50 (3 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Hot Mobile Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to TIM Network in Brazil
Started 14 Jan 2025 20:59:49 (4 days ago), resolved 16 Jan 2025 08:59:59 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Digicell Network in Belize
Started 15 Jan 2025 18:51:04 (4 days ago), resolved 16 Jan 2025 08:30:29 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

Our monitoring systems have detected a potential issue with SMS delivery delays to DigiCell in Belize. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Call Failures to a Subset of Jamaica Twilio Numbers
Started 15 Jan 2025 20:42:01 (3 days ago), resolved 16 Jan 2025 05:42:04 (3 days ago)
Minor Incident
Resolved
Voice, North America

We are observing call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Ooredoo Network in Algeria
Started 15 Jan 2025 16:30:54 (4 days ago), resolved 15 Jan 2025 22:42:27 (3 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

Our monitoring systems have detected a potential issue with SMS in Algeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Call Failures to a Subset of Twilio Numbers From Denmark
Started 15 Jan 2025 14:48:18 (4 days ago), resolved 15 Jan 2025 19:56:06 (3 days ago)
Minor Incident
Resolved
Voice, Europe

Our monitoring systems have detected a potential issue on Denmark Twilio phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to ATT Mexico Network in Mexico
Started 15 Jan 2025 07:09:34 (4 days ago), resolved 15 Jan 2025 19:48:41 (3 days ago)
Minor Incident
Resolved
SMS Long Code, North America
SMS Short Code, North America
SMS Toll-Free, North America

Our monitoring systems have detected a potential issue with SMS delivery delays to ATT Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Multiple Brazil Networks Via Subset of Short Codes
Started 15 Jan 2025 13:11:32 (4 days ago), resolved 15 Jan 2025 16:42:52 (4 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Multiple Brazil Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

T-Mobile US API Errors Impacting Silent Network Auth
Started 15 Jan 2025 07:01:46 (4 days ago), resolved 15 Jan 2025 12:07:26 (4 days ago)
Incident without Impact
Resolved
Verify

Our monitoring systems have detected a potential issue with Account Security T-Mobile API errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays and Failures to Etisalat Network in Egypt
Started 12 Jan 2025 19:02:54 (7 days ago), resolved 15 Jan 2025 07:54:45 (4 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays and failures when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Smart Network in Philippines
Started 15 Jan 2025 01:50:53 (4 days ago), resolved 15 Jan 2025 05:06:28 (4 days ago)
Minor Incident
Resolved
SMS, APAC

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Smart in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to MCI Network in Iran
Started 14 Jan 2025 17:24:21 (5 days ago), resolved 15 Jan 2025 00:26:02 (4 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MCI network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Claro and ICE Networks in Costa Rica
Started 14 Jan 2025 17:13:36 (5 days ago), resolved 14 Jan 2025 22:12:11 (4 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Claro network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Conference Insights API Returns 5xx for Conferences in US2 Region
Started 13 Jan 2025 22:48:24 (5 days ago), resolved 14 Jan 2025 16:52:58 (5 days ago)
Minor Incident
Resolved
Conference

Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to T-Mobile Network in Czech Republic Over a Subset of Pre Registered Sender ID's
Started 14 Jan 2025 04:57:16 (5 days ago), resolved 14 Jan 2025 08:32:10 (5 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to T-Mobile network in Czech Republic over a subset of pre registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to TIM Network in Brazil
Started 13 Jan 2025 14:28:04 (6 days ago), resolved 14 Jan 2025 05:05:38 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
Started 13 Jan 2025 21:54:42 (5 days ago), resolved 14 Jan 2025 00:53:17 (5 days ago)
Major Incident
Resolved
SMS Long Code, North America
MMS Long Code, North America
SMS Toll-Free, North America
MMS Toll-Free, North America

Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

SMS Delivery Delays to Surf Telecom Network in Brazil
Started 13 Jan 2025 16:56:56 (6 days ago), resolved 13 Jan 2025 22:30:52 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

AT&T US API Errors Impacting Account Security Services
Started 13 Jan 2025 15:36:55 (6 days ago), resolved 13 Jan 2025 21:29:25 (5 days ago)
Minor Incident
Resolved
Verify

We are experiencing an issue with the AT&T US API, impacting Account Security Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Inbound Call Failures to a Subset of Twilio Numbers From Multiple Coutries
Started 13 Jan 2025 15:08:53 (6 days ago), resolved 13 Jan 2025 19:55:15 (5 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing a subset of call failures to Twilio phone numbers from multiple countries. We are currently working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to 02 Network in United Kingdom
Started 13 Jan 2025 13:17:33 (6 days ago), resolved 13 Jan 2025 18:13:38 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to 02 Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recordings Failing to be Created in IE1 Home Region
Started 13 Jan 2025 10:35:49 (6 days ago), resolved 13 Jan 2025 10:58:27 (6 days ago)
Minor Incident
Resolved
Recording

We are experiencing an issue where recordings may not be created for calls/conferences using IE1 home region. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays And Failures to RighTel Network in Iran
Started 12 Jan 2025 13:21:03 (7 days ago), resolved 13 Jan 2025 05:57:53 (6 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays and failures when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telefonica Network in Mexico
Started 13 Jan 2025 00:38:04 (6 days ago), resolved 13 Jan 2025 01:38:08 (6 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
NaN%

    Twilio Components

    Sun 12
    Mon 13
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    Fri 17
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    now

    Twilio PROGRAMMABLE MESSAGING

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    now
    MMS
    Sun 12
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    now
    SMS
    Sun 12
    Mon 13
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    now
    SMS delivery delays to Halotel Network in Tanzania
    Started 24 Aug 2024 19:42:18 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS

    We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMS Delivery Delays to Claro in Brazil
    Started 17 Jan 2025 01:53:13 (2 days ago), resolved 17 Jan 2025 08:18:17 (2 days ago)
    Minor Incident
    Resolved
    SMS

    Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays and Failures to Telefonica in Uruguay
    Started 16 Jan 2025 23:08:39 (2 days ago), resolved 17 Jan 2025 02:34:41 (2 days ago)
    Incident without Impact
    Resolved
    SMS

    Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Telefonica in Uruguay 748-07. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS Delivery Failures in UK Twilio Numbers
    Started 16 Jan 2025 22:58:00 (2 days ago), resolved 17 Jan 2025 02:27:00 (2 days ago)
    Minor Incident
    Resolved
    SMS

    Our monitoring systems have detected a potential issue with Inbound SMS Delivery Failures in UK Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMPP
    Sun 12
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    Tue 14
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    now
    Messaging Channels
    Sun 12
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    Thu 16
    Fri 17
    Sat 18
    now
    Content Template Builder Functionality Disruption
    Started 16 Jan 2025 22:27:29 (2 days ago), resolved 16 Jan 2025 23:28:31 (2 days ago)
    Incident without Impact
    Resolved
    Messaging Channels

    Our engineers are currently investigating the customer impact of a retroactive issue with Content Editor Template Creation Functionality Broken. We will follow up and provide customer impact details within 2 hours.

    Notify
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    Conversations
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    Elevated HTTP 500 Errors for Chat API
    Started 30 Jul 2024 22:21:45 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Conversations

    We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    Messaging Insights
    Sun 12
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    now
    Messaging Services
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    now
    Content API
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    now
    Toll-free verification
    Sun 12
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    now

    Twilio PROGRAMMABLE VOICE

    Sun 12
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    now
    PSTN
    Sun 12
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    Sat 18
    now
    SIP Interface
    Sun 12
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    now
    Client Web
    Sun 12
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    Client Mobile
    Sun 12
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    Conference
    Sun 12
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    now
    Conference Insights API Returns 5xx for Conferences in US2 Region
    Started 13 Jan 2025 22:48:24 (5 days ago), resolved 14 Jan 2025 16:52:58 (5 days ago)
    Minor Incident
    Resolved
    Conference

    Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Recording
    Sun 12
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    Fri 17
    Sat 18
    now
    Recordings Failing to be Created in IE1 Home Region
    Started 13 Jan 2025 10:35:49 (6 days ago), resolved 13 Jan 2025 10:58:27 (6 days ago)
    Minor Incident
    Resolved
    Recording

    We are experiencing an issue where recordings may not be created for calls/conferences using IE1 home region. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Queue
    Sun 12
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    now
    Text-to-Speech
    Sun 12
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    Sat 18
    now
    Recording Transcriptions
    Sun 12
    Mon 13
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    Thu 16
    Fri 17
    Sat 18
    now
    TwiML
    Sun 12
    Mon 13
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    Sat 18
    now
    Voice Insights
    Sun 12
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    Sat 18
    now
    Speech Recognition
    Sun 12
    Mon 13
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    Sat 18
    now
    Intelligence
    Sun 12
    Mon 13
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    now
    Pay
    Sun 12
    Mon 13
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    Fri 17
    Sat 18
    now
    Unable to Receive OAuth Token From Stripe
    Started 10 Jan 2025 17:01:33 (9 days ago), resolved 17 Jan 2025 01:25:51 (2 days ago)
    Minor Incident
    Resolved
    Pay

    Our monitoring systems have detected a potential issue Twilio stripe connector. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Media Streams
    Sun 12
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    now
    Dialogflow
    Sun 12
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    now

    Twilio ACCOUNT SECURITY

    Sun 12
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    now
    Authy 2FA
    Sun 12
    Mon 13
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    now
    Verify
    Sun 12
    Mon 13
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    now
    AT&T US API Errors Impacting Account Security Services
    Started 13 Jan 2025 15:36:55 (6 days ago), resolved 13 Jan 2025 21:29:25 (5 days ago)
    Minor Incident
    Resolved
    Verify

    We are experiencing an issue with the AT&T US API, impacting Account Security Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    T-Mobile US API Errors Impacting Silent Network Auth
    Started 15 Jan 2025 07:01:46 (4 days ago), resolved 15 Jan 2025 12:07:26 (4 days ago)
    Incident without Impact
    Resolved
    Verify

    Our monitoring systems have detected a potential issue with Account Security T-Mobile API errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    T-Mobile US API Errors Impacting Account Security Services
    Started 13 Jan 2025 19:59:09 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Verify

    We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Authy App
    Sun 12
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    now
    Lookup
    Sun 12
    Mon 13
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    Sat 18
    now
    Accsec Canada API Error
    Started 17 Jan 2025 09:03:23 (2 days ago), resolved 17 Jan 2025 12:10:19 (2 days ago)
    Minor Incident
    Resolved
    Lookup
    REST API

    We are currently investigating errors for Twilio Rest API, impacting following Twilio services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Our engineering team is actively working on the issue, and we will provide another update as soon as more information becomes available.

    Twilio ELASTIC SIP TRUNKING

    Sun 12
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    now
    Origination
    Sun 12
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    now
    Termination
    Sun 12
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    now

    Twilio FLEX

    Sun 12
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    now
    Flex Application Platform
    Sun 12
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    now
    TaskRouter
    Sun 12
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    now
    Flex Insights
    Sun 12
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    now
    Flex Agent Desktop
    Sun 12
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    now
    Flex Queue Stats
    Sun 12
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    now
    Flex Teams View
    Sun 12
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    now
    Flex Admin Console
    Sun 12
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    now
    Flex Routing
    Sun 12
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    now
    Flex Conversations
    Sun 12
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    now
    Flex Programmable Chat
    Sun 12
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    now
    Flex Programmable Voice
    Sun 12
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    now
    Proxy
    Sun 12
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    now
    Flex Plugins
    Sun 12
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    now
    Flex Billing
    Sun 12
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    Sat 18
    now

    Twilio INTERCONNECT

    Sun 12
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    now

    Twilio PHONE NUMBERS

    Sun 12
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    now
    Canadian and US numbers are not automatically being changed from testing to available after successful testing
    Started 17 Jan 2025 01:10:11 (2 days ago), resolved 17 Jan 2025 01:39:50 (2 days ago)
    Incident without Impact
    Resolved
    PHONE NUMBERS

    Our monitoring systems have detected a potential issue with Canadian and US numbers are not automatically being changed from testing to available after successful testing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Twilio PROGRAMMABLE CHAT

    Sun 12
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    now

    Twilio PROGRAMMABLE VIDEO

    Sun 12
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    now
    Group Rooms
    Sun 12
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    Sat 18
    now
    Peer-to-Peer Rooms
    Sun 12
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    Sat 18
    now
    Recordings
    Sun 12
    Mon 13
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    now
    Compositions
    Sun 12
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    now
    Network Traversal Service
    Sun 12
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    now
    Go Rooms
    Sun 12
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    now
    Video Insights
    Sun 12
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    now

    Twilio PROXY

    Sun 12
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    now

    Twilio SERVERLESS

    Sun 12
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    now
    Studio
    Sun 12
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    now
    Functions
    Sun 12
    Mon 13
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    Sat 18
    now
    Function invocations failing with 5xx
    Started 17 Jan 2025 08:23:23 (2 days ago), resolved 17 Jan 2025 12:48:44 (2 days ago)
    Minor Incident
    Resolved
    Functions

    We've become aware of a potential issue with Twilio Serverless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Assets
    Sun 12
    Mon 13
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    now
    TwiML Bins
    Sun 12
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    now
    Sync
    Sun 12
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    now

    Twilio DEVELOPER TOOLS

    Sun 12
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    now
    Console
    Sun 12
    Mon 13
    Tue 14
    Wed 15
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    now
    Customers Unexpectedly Redirected to Twilio Login Page
    Started 16 Jan 2025 16:12:27 (3 days ago), resolved 17 Jan 2025 23:43:43 (1 day ago)
    Minor Incident
    Resolved
    Console

    Our monitoring systems have detected potential Failures in Twilio sessions creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Customers Unable to Access New Account Creation and MFA Reset Pages in Console
    Started 16 Jan 2025 16:24:03 (3 days ago), still ongoing
    Minor Incident
    Identified
    Console

    Our monitoring systems have detected a potential issue with additional account creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Event Streams
    Sun 12
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    now
    Debugger & Alarms
    Sun 12
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    Fri 17
    Sat 18
    now
    Documentation
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    REST API
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    Accsec Canada API Error
    Started 17 Jan 2025 09:03:23 (2 days ago), resolved 17 Jan 2025 12:10:19 (2 days ago)
    Minor Incident
    Resolved
    Lookup
    REST API

    We are currently investigating errors for Twilio Rest API, impacting following Twilio services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Our engineering team is actively working on the issue, and we will provide another update as soon as more information becomes available.

    Bulk Export
    Sun 12
    Mon 13
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    Thu 16
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    Sat 18
    now

    Twilio TWILIO PLATFORM

    Sun 12
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    now
    Billing
    Sun 12
    Mon 13
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    Sat 18
    now
    Customer Support Center
    Sun 12
    Mon 13
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    Sat 18
    now
    Other
    Sun 12
    Mon 13
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    Sat 18
    now
    On Call Engineers are Investigating an ZW VPN Outage globally
    Started 19 Nov 2024 08:41:09 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Other

    Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Account Insights
    Sun 12
    Mon 13
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    Sat 18
    now
    Trust Hub
    Sun 12
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    Sat 18
    now
    Organization
    Sun 12
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    now

    Twilio CARRIER NETWORK

    Sun 12
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    now
    SMS Long Code, North America
    Sun 12
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    now
    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (3 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
    Started 13 Jan 2025 21:54:42 (5 days ago), resolved 14 Jan 2025 00:53:17 (5 days ago)
    Major Incident
    Resolved
    SMS Long Code, North America
    MMS Long Code, North America
    SMS Toll-Free, North America
    MMS Toll-Free, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

    SMS Delivery Delays to ATT Mexico Network in Mexico
    Started 15 Jan 2025 07:09:34 (4 days ago), resolved 15 Jan 2025 19:48:41 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays to ATT Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Long Code, North America
    Sun 12
    Mon 13
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    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
    Started 13 Jan 2025 21:54:42 (5 days ago), resolved 14 Jan 2025 00:53:17 (5 days ago)
    Major Incident
    Resolved
    SMS Long Code, North America
    MMS Long Code, North America
    SMS Toll-Free, North America
    MMS Toll-Free, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

    MMS Delivery Delays to C-Spire Network in United States of America
    Started 17 Jan 2025 02:51:29 (2 days ago), resolved 17 Jan 2025 11:13:06 (2 days ago)
    Minor Incident
    Resolved
    MMS Long Code, North America

    We are experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Short Code, North America
    Sun 12
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    Fri 17
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    now
    SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
    Started 25 Jun 2024 07:17:23 (7 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
    Started 28 Aug 2024 04:41:52 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (3 months ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to ATT Mexico Network in Mexico
    Started 15 Jan 2025 07:09:34 (4 days ago), resolved 15 Jan 2025 19:48:41 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays to ATT Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Short Code, North America
    Sun 12
    Mon 13
    Tue 14
    Wed 15
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    Sat 18
    now
    SMS Toll-Free, North America
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
    Started 20 Aug 2024 04:40:02 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Toll-Free, North America

    We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
    Started 13 Jan 2025 21:54:42 (5 days ago), resolved 14 Jan 2025 00:53:17 (5 days ago)
    Major Incident
    Resolved
    SMS Long Code, North America
    MMS Long Code, North America
    SMS Toll-Free, North America
    MMS Toll-Free, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

    SMS Delivery Delays to ATT Mexico Network in Mexico
    Started 15 Jan 2025 07:09:34 (4 days ago), resolved 15 Jan 2025 19:48:41 (3 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS Short Code, North America
    SMS Toll-Free, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays to ATT Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    MMS Toll-Free, North America
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    Sat 18
    now
    SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
    Started 13 Jan 2025 21:54:42 (5 days ago), resolved 14 Jan 2025 00:53:17 (5 days ago)
    Major Incident
    Resolved
    SMS Long Code, North America
    MMS Long Code, North America
    SMS Toll-Free, North America
    MMS Toll-Free, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

    Voice, North America