Twilio status is Partially Degraded Service

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SMS
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Conversations
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Recording
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Twilio ACCOUNT SECURITY

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Authy 2FA
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Verify
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Flex Admin Console
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Active Incidents

SMS Delivery Delays to Shelcomm Network in the United States of America
Started 20 Nov 2024 23:09:52 (7 hours ago), still ongoing
Minor Incident
Monitoring
SMS Long Code, North America

We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN in Afghanistan
Started 19 Nov 2024 21:33:52 (1 day ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an ZW VPN Outage globally
Started 19 Nov 2024 08:41:09 (2 days ago), still ongoing
Minor Incident
Investigating
Other

Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Failures to Telefonica Network in El Salvador
Started 19 Nov 2024 06:45:58 (2 days ago), still ongoing
Minor Incident
Identified
SMS, Latin America

We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Report Delays to Yemen Mob. CDMA Network in Yemen
Started 18 Nov 2024 12:24:45 (3 days ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to a Subset of Phone Numbers in Chile
Started 12 Nov 2024 03:59:23 (9 days ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issues With Verify (2FA) Traffic to China
Started 7 Nov 2024 05:56:22 (14 days ago), still ongoing
Minor Incident
Investigating
Authy 2FA
Verify

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

SMS Delivery Delays to MTN in Nigeria
Started 25 Oct 2024 02:39:03 (27 days ago), still ongoing
Minor Incident
Investigating
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue
Started 16 Oct 2024 12:11:26 (1 month ago), still ongoing
Minor Incident
Investigating
SMS, Europe

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Inbound SMS delivery failures to a subset of phone numbers.
Started 10 Oct 2024 06:43:41 (1 month ago), still ongoing
Major Incident
Investigating
SMS Long Code, North America
SMS Short Code, North America

We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Started 28 Aug 2024 04:41:52 (3 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (3 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

SMS Delivery Failures on Hutchison Network in Hong Kong
Started 24 Aug 2024 06:47:33 (3 months ago), still ongoing
Minor Incident
Investigating
SMS, APAC

We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
Started 20 Aug 2024 04:40:02 (3 months ago), still ongoing
Minor Incident
Investigating
SMS Toll-Free, North America

We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (4 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digicell Network in Barbados
Started 3 Jul 2024 22:59:01 (5 months ago), still ongoing
Minor Incident
Investigating
SMS, Latin America

We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
Started 25 Jun 2024 07:17:23 (5 months ago), still ongoing
Minor Incident
Investigating
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Recently Resolved Incidents

SMS Delivery Delays to T-Mobile & Verizon Networks in the US for a Subset of Short Codes
Started 20 Nov 2024 19:20:14 (11 hours ago), resolved 21 Nov 2024 04:29:19 (2 hours ago)
Minor Incident
Resolved
SMS Short Code, North America

We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers
Started 20 Nov 2024 16:35:30 (14 hours ago), resolved 21 Nov 2024 04:28:39 (2 hours ago)
Minor Incident
Resolved
MMS Short Code, North America
MMS Toll-Free, North America

We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.
Started 20 Nov 2024 23:26:14 (7 hours ago), resolved 21 Nov 2024 04:16:11 (2 hours ago)
Minor Incident
Resolved
Flex Conversations
Conversations

Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Brisanet Network in Brazil
Started 20 Nov 2024 15:57:33 (14 hours ago), resolved 21 Nov 2024 00:29:05 (6 hours ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Altan Redes Network in Mexico
Started 20 Nov 2024 21:46:50 (9 hours ago), resolved 21 Nov 2024 00:17:23 (6 hours ago)
Minor Incident
Resolved
SMS Long Code, North America

We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telma Network in Madagascar
Started 19 Nov 2024 11:17:28 (2 days ago), resolved 20 Nov 2024 23:41:11 (7 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Digitel Network in Venezuela
Started 20 Nov 2024 18:44:26 (12 hours ago), resolved 20 Nov 2024 21:39:19 (9 hours ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failures sending to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Recording API Unavailable in IE1/AU1 Home Regions
Started 20 Nov 2024 21:30:48 (9 hours ago), resolved 20 Nov 2024 21:30:48 (9 hours ago)
Incident without Impact
Resolved
Recording

Recording API unavailable in IE1/AU1 home regions has been resolved and Recording API is operating normally at this time.

SMS Delivery Delays to Xphone Network in Israel
Started 20 Nov 2024 15:07:32 (15 hours ago), resolved 20 Nov 2024 19:33:10 (11 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

503 Service Unavailable Errors on Twilio Chat Services
Started 20 Nov 2024 15:35:09 (15 hours ago), resolved 20 Nov 2024 16:46:37 (14 hours ago)
Minor Incident
Resolved
PROGRAMMABLE CHAT

Customers using older versions of the Programmable Chat Sync client SDKs may experience HTTP 503 errors when trying to initialize the SDK client. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay to Africell Network in Congo
Started 19 Nov 2024 07:16:25 (2 days ago), resolved 20 Nov 2024 14:04:21 (16 hours ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to T-Mobile in Netherlands
Started 20 Nov 2024 08:52:01 (21 hours ago), resolved 20 Nov 2024 13:46:09 (17 hours ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in New Zealand via Subset of Short Codes
Started 20 Nov 2024 07:03:25 (23 hours ago), resolved 20 Nov 2024 10:54:10 (19 hours ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures to Shelcomm Network in US Over a Subset of Long Code
Started 20 Nov 2024 00:24:32 (1 day ago), resolved 20 Nov 2024 08:28:40 (22 hours ago)
Minor Incident
Resolved
SMS Long Code, North America

Our monitoring systems have detected a potential issue of SMS delivery delays and failures to Shelcomm Network in US over a subset of long code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays Across Multiple Networks in Colombia
Started 19 Nov 2024 15:53:47 (2 days ago), resolved 20 Nov 2024 07:12:15 (23 hours ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Intertelecom Ltd Network In Ukraine
Started 19 Nov 2024 23:53:01 (1 day ago), resolved 20 Nov 2024 04:49:31 (1 day ago)
Minor Incident
Resolved
SMS, Europe

Our monitoring systems have detected a potential issue of SMS delivery delays To Intertelecom Ltd Network In Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to the Claro Network in Ecuador
Started 19 Nov 2024 14:55:16 (2 days ago), resolved 19 Nov 2024 18:48:51 (1 day ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Receipt Delays to Multiple Network in Portugal
Started 19 Nov 2024 12:36:38 (2 days ago), resolved 19 Nov 2024 15:12:50 (2 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing delays in receiving message delivery reports when sending to multiple networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to NRJ in France
Started 18 Nov 2024 07:27:10 (3 days ago), resolved 19 Nov 2024 08:54:50 (2 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay To Multiple Airtel Networks In Congo.
Started 15 Nov 2024 05:26:43 (6 days ago), resolved 19 Nov 2024 08:53:07 (2 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in New Zealand
Started 19 Nov 2024 01:47:59 (2 days ago), resolved 19 Nov 2024 07:44:34 (2 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delay To Telikom Network In Papua New Guinea
Started 19 Nov 2024 02:36:51 (2 days ago), resolved 19 Nov 2024 07:21:52 (2 days ago)
Minor Incident
Resolved
SMS, APAC

We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers
Started 18 Nov 2024 17:19:54 (3 days ago), resolved 18 Nov 2024 21:24:42 (2 days ago)
Minor Incident
Resolved
MMS Toll-Free, North America

We are experiencing MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
Started 18 Nov 2024 15:43:15 (3 days ago), resolved 18 Nov 2024 19:35:41 (2 days ago)
Minor Incident
Resolved
SMS Long Code, North America
SMS, Europe
Sender ID

We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays To Multiple Claro Network To Multiple Destinations
Started 18 Nov 2024 08:36:28 (3 days ago), resolved 18 Nov 2024 11:25:26 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Call Failure To and From Twilio Phone Numbers In Croatia
Started 18 Nov 2024 01:31:29 (3 days ago), resolved 18 Nov 2024 10:21:40 (3 days ago)
Minor Incident
Resolved
Voice, Europe

We are observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil.
Started 17 Nov 2024 15:43:24 (4 days ago), resolved 18 Nov 2024 00:35:11 (3 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Telefonica O2 in Germany via Subset of Twilio Alphanumeric Sender ID's
Started 17 Nov 2024 15:37:07 (4 days ago), resolved 17 Nov 2024 16:37:04 (4 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric sender ID's. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN Network in Nigeria
Started 17 Nov 2024 00:16:51 (4 days ago), resolved 17 Nov 2024 13:52:04 (4 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failure to Multiple Networks in Mexico via a Subset of Twilio Numbers
Started 17 Nov 2024 10:29:46 (4 days ago), resolved 17 Nov 2024 12:58:46 (4 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery failure to multiple networks in Mexico via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in Mexico via Subset of Longcodes
Started 16 Nov 2024 19:12:25 (4 days ago), resolved 17 Nov 2024 03:53:20 (4 days ago)
Minor Incident
Resolved
SMS Long Code, North America

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Mexico via subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Multiple Networks in United States of America via Subset of Shortcodes
Started 16 Nov 2024 18:53:17 (4 days ago), resolved 16 Nov 2024 23:55:44 (4 days ago)
Minor Incident
Resolved
SMS Short Code, North America

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in United States of America via subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Retroactive: SMS Delivery Delays To AT&T in United state of America
Started 16 Nov 2024 13:37:00 (5 days ago), resolved 16 Nov 2024 13:37:00 (5 days ago)
Incident without Impact
Resolved
SMS Long Code, North America

Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to AT&T in United state of America. This was degraded for 4 Hours between 14:50-18:10 PT on 16/11/2024.

During this period, customers may have experienced SMS Delivery Delays To AT&T in United state of America.

SMS Delivery Delays to Altan Redes Network in Mexico
Started 15 Nov 2024 21:15:45 (5 days ago), resolved 16 Nov 2024 03:40:43 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to AT&T Mexico in Mexico
Started 16 Nov 2024 00:18:42 (5 days ago), resolved 16 Nov 2024 02:58:54 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Multiple Networks in Colombia
Started 15 Nov 2024 18:14:04 (6 days ago), resolved 15 Nov 2024 22:31:50 (5 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Etisalat Network in Egypt
Started 15 Nov 2024 14:35:15 (6 days ago), resolved 15 Nov 2024 19:18:55 (5 days ago)
Minor Incident
Resolved
SMS, Middle East & Africa

We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telefonica in Colombia
Started 14 Nov 2024 19:38:28 (6 days ago), resolved 15 Nov 2024 07:56:56 (6 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telefonica Carrier in Chile
Started 14 Nov 2024 23:44:33 (6 days ago), resolved 15 Nov 2024 02:27:54 (6 days ago)
Minor Incident
Resolved
SMS, Latin America

We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Unable to Log Into New Flex Projects From Console
Started 14 Nov 2024 22:48:23 (6 days ago), resolved 15 Nov 2024 02:19:41 (6 days ago)
Minor Incident
Resolved
Flex Admin Console

Our monitoring systems have detected a potential issue when accessing new Flex projects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Telenor in Serbia
Started 14 Nov 2024 15:02:04 (7 days ago), resolved 14 Nov 2024 21:07:10 (6 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to T-Mobile in Czech Republic
Started 14 Nov 2024 12:58:54 (7 days ago), resolved 14 Nov 2024 17:07:25 (7 days ago)
Minor Incident
Resolved
SMS, Europe

We are experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

On Call Engineers are Investigating an issue with inbound Call Failure To Twilio Phone Numbers In Bulgaria
Started 14 Nov 2024 12:09:13 (7 days ago), resolved 14 Nov 2024 13:51:59 (7 days ago)
Major Incident
Resolved
Voice, Europe

Our monitoring systems have detected a potential issue Call Failure To Twilio Phone Numbers In Bulgaria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Twilio Outage Survival Guide

A step-by-step guide to help you survive a Twilio outage
NaN%

    Twilio Components

    Thu 14
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    now

    Twilio PROGRAMMABLE MESSAGING

    Thu 14
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    now
    MMS
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    now
    SMS
    Thu 14
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    now
    SMS delivery delays to Halotel Network in Tanzania
    Started 24 Aug 2024 19:42:18 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS

    We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

    SMPP
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    now
    Messaging Channels
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    Notify
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    Conversations
    Thu 14
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    now
    Elevated HTTP 500 Errors for Chat API
    Started 30 Jul 2024 22:21:45 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Conversations

    We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

    HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.
    Started 20 Nov 2024 23:26:14 (7 hours ago), resolved 21 Nov 2024 04:16:11 (2 hours ago)
    Minor Incident
    Resolved
    Flex Conversations
    Conversations

    Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Messaging Insights
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    now
    Messaging Services
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    now
    Content API
    Thu 14
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    now
    Toll-free verification
    Thu 14
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    now

    Twilio PROGRAMMABLE VOICE

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    now
    PSTN
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    SIP Interface
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    Client Web
    Thu 14
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    Client Mobile
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    Conference
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    Recording
    Thu 14
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    Recording API Unavailable in IE1/AU1 Home Regions
    Started 20 Nov 2024 21:30:48 (9 hours ago), resolved 20 Nov 2024 21:30:48 (9 hours ago)
    Incident without Impact
    Resolved
    Recording

    Recording API unavailable in IE1/AU1 home regions has been resolved and Recording API is operating normally at this time.

    Queue
    Thu 14
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    Text-to-Speech
    Thu 14
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    Recording Transcriptions
    Thu 14
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    TwiML
    Thu 14
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    Voice Insights
    Thu 14
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    Speech Recognition
    Thu 14
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    Intelligence
    Thu 14
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    Dialogflow
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    Twilio ACCOUNT SECURITY

    Thu 14
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    Authy 2FA
    Thu 14
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    Issues With Verify (2FA) Traffic to China
    Started 7 Nov 2024 05:56:22 (14 days ago), still ongoing
    Minor Incident
    Investigating
    Authy 2FA
    Verify

    We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    Verify
    Thu 14
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    now
    Issues With Verify (2FA) Traffic to China
    Started 7 Nov 2024 05:56:22 (14 days ago), still ongoing
    Minor Incident
    Investigating
    Authy 2FA
    Verify

    We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    Authy App
    Thu 14
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    Lookup
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    Twilio ELASTIC SIP TRUNKING

    Thu 14
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    Origination
    Thu 14
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    Termination
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    Twilio FLEX

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    Flex Application Platform
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    TaskRouter
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    Flex Insights
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    Flex Agent Desktop
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    Flex Queue Stats
    Thu 14
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    Flex Teams View
    Thu 14
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    Flex Admin Console
    Thu 14
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    Unable to Log Into New Flex Projects From Console
    Started 14 Nov 2024 22:48:23 (6 days ago), resolved 15 Nov 2024 02:19:41 (6 days ago)
    Minor Incident
    Resolved
    Flex Admin Console

    Our monitoring systems have detected a potential issue when accessing new Flex projects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Flex Routing
    Thu 14
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    Flex Conversations
    Thu 14
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    HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.
    Started 20 Nov 2024 23:26:14 (7 hours ago), resolved 21 Nov 2024 04:16:11 (2 hours ago)
    Minor Incident
    Resolved
    Flex Conversations
    Conversations

    Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Flex Programmable Chat
    Thu 14
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    Flex Programmable Voice
    Thu 14
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    Proxy
    Thu 14
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    Flex Plugins
    Thu 14
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    Flex Billing
    Thu 14
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    Twilio INTERCONNECT

    Thu 14
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    Twilio PHONE NUMBERS

    Thu 14
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    now

    Twilio PROGRAMMABLE CHAT

    Thu 14
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    now
    503 Service Unavailable Errors on Twilio Chat Services
    Started 20 Nov 2024 15:35:09 (15 hours ago), resolved 20 Nov 2024 16:46:37 (14 hours ago)
    Minor Incident
    Resolved
    PROGRAMMABLE CHAT

    Customers using older versions of the Programmable Chat Sync client SDKs may experience HTTP 503 errors when trying to initialize the SDK client. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio PROGRAMMABLE VIDEO

    Thu 14
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    Thu 14
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    Video Insights
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    Twilio PROXY

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    Twilio SERVERLESS

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    Assets
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    Sync
    Thu 14
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    Twilio DEVELOPER TOOLS

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    Console
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    Twilio TWILIO PLATFORM

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    Billing
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    On Call Engineers are Investigating an ZW VPN Outage globally
    Started 19 Nov 2024 08:41:09 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Other

    Our monitoring systems have detected a potential issue ZW VPN Outage globally. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Account Insights
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    Trust Hub
    Thu 14
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    Organization
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    Twilio CARRIER NETWORK

    Thu 14
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    SMS Long Code, North America
    Thu 14
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    Sun 17
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    now
    Retroactive: SMS Delivery Delays To AT&T in United state of America
    Started 16 Nov 2024 13:37:00 (5 days ago), resolved 16 Nov 2024 13:37:00 (5 days ago)
    Incident without Impact
    Resolved
    SMS Long Code, North America

    Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to AT&T in United state of America. This was degraded for 4 Hours between 14:50-18:10 PT on 16/11/2024.

    During this period, customers may have experienced SMS Delivery Delays To AT&T in United state of America.

    SMS Delivery Delays to Multiple Networks in Mexico via Subset of Longcodes
    Started 16 Nov 2024 19:12:25 (4 days ago), resolved 17 Nov 2024 03:53:20 (4 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Mexico via subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
    Started 18 Nov 2024 15:43:15 (3 days ago), resolved 18 Nov 2024 19:35:41 (2 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS, Europe
    Sender ID

    We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays and Failures to Shelcomm Network in US Over a Subset of Long Code
    Started 20 Nov 2024 00:24:32 (1 day ago), resolved 20 Nov 2024 08:28:40 (22 hours ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    Our monitoring systems have detected a potential issue of SMS delivery delays and failures to Shelcomm Network in US over a subset of long code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to Altan Redes Network in Mexico
    Started 20 Nov 2024 21:46:50 (9 hours ago), resolved 21 Nov 2024 00:17:23 (6 hours ago)
    Minor Incident
    Resolved
    SMS Long Code, North America

    We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Shelcomm Network in the United States of America
    Started 20 Nov 2024 23:09:52 (7 hours ago), still ongoing
    Minor Incident
    Monitoring
    SMS Long Code, North America

    We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (1 month ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Long Code, North America
    Thu 14
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    now
    SMS Short Code, North America
    Thu 14
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    now
    SMS Delivery Delays to Dish Network in the US From a Subset of Shortcodes
    Started 25 Jun 2024 07:17:23 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to Dish Network in the US From a Subset of Shortcodes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Multiple Networks in United States of America via Subset of Shortcodes
    Started 16 Nov 2024 18:53:17 (4 days ago), resolved 16 Nov 2024 23:55:44 (4 days ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in United States of America via subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to T-Mobile & Verizon Networks in the US for a Subset of Short Codes
    Started 20 Nov 2024 19:20:14 (11 hours ago), resolved 21 Nov 2024 04:29:19 (2 hours ago)
    Minor Incident
    Resolved
    SMS Short Code, North America

    We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
    Started 28 Aug 2024 04:41:52 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Short Code, North America

    Our monitoring systems have detected a potential issue with sms delivery delays in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Inbound SMS delivery failures to a subset of phone numbers.
    Started 10 Oct 2024 06:43:41 (1 month ago), still ongoing
    Major Incident
    Investigating
    SMS Long Code, North America
    SMS Short Code, North America

    We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    MMS Short Code, North America
    Thu 14
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    now
    MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers
    Started 20 Nov 2024 16:35:30 (14 hours ago), resolved 21 Nov 2024 04:28:39 (2 hours ago)
    Minor Incident
    Resolved
    MMS Short Code, North America
    MMS Toll-Free, North America

    We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Toll-Free, North America
    Thu 14
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    now
    SMS Delivery Delays and Failures To T-Mobile Network In The US via subset of Toll-Free Numbers
    Started 20 Aug 2024 04:40:02 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Toll-Free, North America

    We are experiencing SMS delivery failures to T-Mobile Network in the US via subset of Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS Toll-Free, North America
    Thu 14
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    now
    MMS Delivery Failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers
    Started 18 Nov 2024 17:19:54 (3 days ago), resolved 18 Nov 2024 21:24:42 (2 days ago)
    Minor Incident
    Resolved
    MMS Toll-Free, North America

    We are experiencing MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers
    Started 20 Nov 2024 16:35:30 (14 hours ago), resolved 21 Nov 2024 04:28:39 (2 hours ago)
    Minor Incident
    Resolved
    MMS Short Code, North America
    MMS Toll-Free, North America

    We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    Voice, North America
    Thu 14
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    Voice, Latin America
    Thu 14
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    now
    SMS, Latin America
    Thu 14
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    now
    SMS Delivery Failures to Digicell Network in Barbados
    Started 3 Jul 2024 22:59:01 (5 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery failures when sending messages to Digicell network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telefonica in Colombia
    Started 14 Nov 2024 19:38:28 (6 days ago), resolved 15 Nov 2024 07:56:56 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telefonica Carrier in Chile
    Started 14 Nov 2024 23:44:33 (6 days ago), resolved 15 Nov 2024 02:27:54 (6 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Multiple Networks in Colombia
    Started 15 Nov 2024 18:14:04 (6 days ago), resolved 15 Nov 2024 22:31:50 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Altan Redes Network in Mexico
    Started 15 Nov 2024 21:15:45 (5 days ago), resolved 16 Nov 2024 03:40:43 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to AT&T Mexico in Mexico
    Started 16 Nov 2024 00:18:42 (5 days ago), resolved 16 Nov 2024 02:58:54 (5 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failure to Multiple Networks in Mexico via a Subset of Twilio Numbers
    Started 17 Nov 2024 10:29:46 (4 days ago), resolved 17 Nov 2024 12:58:46 (4 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failure to multiple networks in Mexico via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil.
    Started 17 Nov 2024 15:43:24 (4 days ago), resolved 18 Nov 2024 00:35:11 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To Multiple Claro Network To Multiple Destinations
    Started 18 Nov 2024 08:36:28 (3 days ago), resolved 18 Nov 2024 11:25:26 (3 days ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Telefonica Network in El Salvador
    Started 19 Nov 2024 06:45:58 (2 days ago), still ongoing
    Minor Incident
    Identified
    SMS, Latin America

    We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to the Claro Network in Ecuador
    Started 19 Nov 2024 14:55:16 (2 days ago), resolved 19 Nov 2024 18:48:51 (1 day ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays Across Multiple Networks in Colombia
    Started 19 Nov 2024 15:53:47 (2 days ago), resolved 20 Nov 2024 07:12:15 (23 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Brisanet Network in Brazil
    Started 20 Nov 2024 15:57:33 (14 hours ago), resolved 21 Nov 2024 00:29:05 (6 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Digitel Network in Venezuela
    Started 20 Nov 2024 18:44:26 (12 hours ago), resolved 20 Nov 2024 21:39:19 (9 hours ago)
    Minor Incident
    Resolved
    SMS, Latin America

    We are experiencing SMS delivery failures sending to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to a Subset of Phone Numbers in Chile
    Started 12 Nov 2024 03:59:23 (9 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Latin America

    We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice, APAC
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    SMS, APAC
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    SMS Delivery Delays to Multiple Networks in New Zealand
    Started 19 Nov 2024 01:47:59 (2 days ago), resolved 19 Nov 2024 07:44:34 (2 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay To Telikom Network In Papua New Guinea
    Started 19 Nov 2024 02:36:51 (2 days ago), resolved 19 Nov 2024 07:21:52 (2 days ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Multiple Networks in New Zealand via Subset of Short Codes
    Started 20 Nov 2024 07:03:25 (23 hours ago), resolved 20 Nov 2024 10:54:10 (19 hours ago)
    Minor Incident
    Resolved
    SMS, APAC

    We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures on Hutchison Network in Hong Kong
    Started 24 Aug 2024 06:47:33 (3 months ago), still ongoing
    Minor Incident
    Investigating
    SMS, APAC

    We are experiencing SMS delivery failures on Hutchison Network in Hong Kong. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    MMS, APAC
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    Voice, Europe
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    Call Failure To and From Twilio Phone Numbers In Croatia
    Started 18 Nov 2024 01:31:29 (3 days ago), resolved 18 Nov 2024 10:21:40 (3 days ago)
    Minor Incident
    Resolved
    Voice, Europe

    We are observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    On Call Engineers are Investigating an issue with inbound Call Failure To Twilio Phone Numbers In Bulgaria
    Started 14 Nov 2024 12:09:13 (7 days ago), resolved 14 Nov 2024 13:51:59 (7 days ago)
    Major Incident
    Resolved
    Voice, Europe

    Our monitoring systems have detected a potential issue Call Failure To Twilio Phone Numbers In Bulgaria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS, Europe
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    SMS Delivery Delays to Telenor in Serbia
    Started 14 Nov 2024 15:02:04 (7 days ago), resolved 14 Nov 2024 21:07:10 (6 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Failures to Telefonica O2 in Germany via Subset of Twilio Alphanumeric Sender ID's
    Started 17 Nov 2024 15:37:07 (4 days ago), resolved 17 Nov 2024 16:37:04 (4 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric sender ID's. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to NRJ in France
    Started 18 Nov 2024 07:27:10 (3 days ago), resolved 19 Nov 2024 08:54:50 (2 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
    Started 18 Nov 2024 15:43:15 (3 days ago), resolved 18 Nov 2024 19:35:41 (2 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS, Europe
    Sender ID

    We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Receipt Delays to Multiple Network in Portugal
    Started 19 Nov 2024 12:36:38 (2 days ago), resolved 19 Nov 2024 15:12:50 (2 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing delays in receiving message delivery reports when sending to multiple networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Intertelecom Ltd Network In Ukraine
    Started 19 Nov 2024 23:53:01 (1 day ago), resolved 20 Nov 2024 04:49:31 (1 day ago)
    Minor Incident
    Resolved
    SMS, Europe

    Our monitoring systems have detected a potential issue of SMS delivery delays To Intertelecom Ltd Network In Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    SMS Delivery Delays to T-Mobile in Netherlands
    Started 20 Nov 2024 08:52:01 (21 hours ago), resolved 20 Nov 2024 13:46:09 (17 hours ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to T-Mobile in Czech Republic
    Started 14 Nov 2024 12:58:54 (7 days ago), resolved 14 Nov 2024 17:07:25 (7 days ago)
    Minor Incident
    Resolved
    SMS, Europe

    We are experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    On Call Engineers are Investigating an issue
    Started 16 Oct 2024 12:11:26 (1 month ago), still ongoing
    Minor Incident
    Investigating
    SMS, Europe

    Our monitoring systems have detected a potential issue with SMS Delivery Delays To Multiple UK Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

    Voice, Middle East & Africa
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    SMS, Middle East & Africa
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    SMS Delivery Delay To Multiple Airtel Networks In Congo.
    Started 15 Nov 2024 05:26:43 (6 days ago), resolved 19 Nov 2024 08:53:07 (2 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Etisalat Network in Egypt
    Started 15 Nov 2024 14:35:15 (6 days ago), resolved 15 Nov 2024 19:18:55 (5 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN Network in Nigeria
    Started 17 Nov 2024 00:16:51 (4 days ago), resolved 17 Nov 2024 13:52:04 (4 days ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Report Delays to Yemen Mob. CDMA Network in Yemen
    Started 18 Nov 2024 12:24:45 (3 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delay to Africell Network in Congo
    Started 19 Nov 2024 07:16:25 (2 days ago), resolved 20 Nov 2024 14:04:21 (16 hours ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Telma Network in Madagascar
    Started 19 Nov 2024 11:17:28 (2 days ago), resolved 20 Nov 2024 23:41:11 (7 hours ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN in Afghanistan
    Started 19 Nov 2024 21:33:52 (1 day ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to Xphone Network in Israel
    Started 20 Nov 2024 15:07:32 (15 hours ago), resolved 20 Nov 2024 19:33:10 (11 hours ago)
    Minor Incident
    Resolved
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    SMS Delivery Delays to MTN in Nigeria
    Started 25 Oct 2024 02:39:03 (27 days ago), still ongoing
    Minor Incident
    Investigating
    SMS, Middle East & Africa

    We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Verify Silent Network Auth
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    Lookup Identity Match
    Thu 14
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    Lookup Line Type Intelligence [Legacy API]
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    Lookup Line Type Intelligence [Twilio API]
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    Lookup SIM Swap
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    Legacy Identity MatchAndAttributes
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    Twilio FRONTLINE

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    Twilio INTERNET OF THINGS

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    Programmable Wireless
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    Super SIM
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    Wireless Insights
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    Twilio Sender ID

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    SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
    Started 18 Nov 2024 15:43:15 (3 days ago), resolved 18 Nov 2024 19:35:41 (2 days ago)
    Minor Incident
    Resolved
    SMS Long Code, North America
    SMS, Europe
    Sender ID

    We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio Alternatives

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    Sinch Connectivity by region

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    SMS - CA - Toll Free
    Thu 14
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    See all
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    Voxox Cloud Phone

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    Voice Service
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    Voxox Voice & SMS - Services Outage
    Started 15 Nov 2024 18:53:37 (5 days ago), still ongoing
    Critical Incident
    Identified
    Voice Service
    Calling Service
    SMPP
    Origination
    SMS Service
    More...

    We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.

    See all
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    Engagement Tracking Service (redirecting clicks and serving opens) - USA
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    Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)
    Started 20 Nov 2024 22:21:30 (8 hours ago), still ongoing
    Incident without Impact
    Monitoring
    Engagement Tracking Service (redirecting clicks and serving opens) - USA

    We are experiencing an elevated level of errors for Engagement Tracker Service

    Note: This issue does not impact SparkPost customers hosted in the EU.

    See all