Sage Status

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Identified: We are currently working on a fix for a performance degradation identified on the below products/services. The customers are being presented with an error message. The products/services affected are: • SBC Accounting UKI • Remote Data Access (RDA) UKI • Sage 50 Accounts

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Le service fonctionne comme prévu. Éviter une récurrence est notre priorité alors que nous surveillons de près le service.

Identified: We identified that customers in France are unable to access Sage 50 FR.

We have identified the cause and are currently working on recovering the service.

Nous avons identifié que les clients en France ne peuvent pas accéder à Sage 50 FR.

Nous avons identifié la cause et travaillons actuellement à rétablir le service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are aware that some US customers are currently experiencing issues with accessing their Sage Accounting product. Our team is actively working to resolve this matter as quickly as possible. We appreciate your patience and understanding during this time. Please stay tuned for further updates.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified an issue preventing US central customers from accessing the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved. The service has been under close monitoring and no further issues have been identified with impacted customers required to complete a reauthentication. The service continues to perform as expected.

Monitoring: We identified an issue in the UK, with our bank transactions sync affecting a subset of customers using the banks NatWest, Royal Bank of Scotland and Ulster Bank, which resulted in their accounts going in to a state requiring reauthentication. All other product functionality is working as expected.

The products/services affected are: -Sage Business Cloud Accounting (UK) -Sage Intacct (UK) -Sage 200 Standard (UK) -Sage 200 Professional Partner Cloud (UK) -Sage 50 (UK) -Sage Accounting Individual (UK)

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If you see any issues receiving bank transactions, please reauthenticate to receive bank transactions as normal.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: Customers and Partners might experience periods of unavailability or slowness when trying to use developmentzone.pastel.co.za.

We continue to investigate.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified that customers and partners in South Africa were experiencing severe slowness when using URL: developmentzone.pastel.co.za.We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Le problème est résolu et le service est disponible et fonctionne comme prévu.

Monitoring: Le problème de performance a été rétabli et le service fonctionne comme prévu. Éviter une récurrence est notre priorité alors que nous surveillons de près le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: Nous avons identifié que des clients en France rencontrent des lenteurs lors de la navigation dans le service. Nous sommes en train d'enquêter.

We identified that customers in France are experiencing slowness when navigating the service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issues are resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified 3 issues preventing customers in the UK and Ireland from:

1. Seeing the status update once a sales invoice is created and selected to email it. Although the email is sent.
2. Correcting a transaction. Nothing is seen.
3. Creating a CIS return. The status remains in "Initialising".

All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We identified that customers in Austria are experiencing authentication issues to Citrix and are presented with error message "Citrix cannot be opened". We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We identified that the search functionality is not working for a subset of customers in the US central region. All other product functionality is performing as expected.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified that customers in South Africa are unable to access the following URL: developmentzone.pastel.co.za. They are being presented with either a Cloudflare error or a 404 error webpage.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est maintenant résolu. Le service continue de fonctionner comme prévu.

The issue is now resolved. The service is available and performing as expected.

Monitoring: Le service fonctionne comme prévu. Éviter une récurrence est notre priorité alors que nous surveillons de près le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: Nous continuons à enquêter sur la cause du problème.

Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème

We are continuing to investigate the cause of the issue.

We appreciate your patience as we work to resolve this issue.

Investigating: We have identified that customers in France are unable to access Sage 50 FR.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified that a small subset of customers in Austria are experiencing slowness when navigating the application. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.