Sage Status

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified the cause of the issue and we are working on a fix.

Identified: We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices. During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and reduced visibility into Project Contract values. Thank you for your patience as we work to resolve this issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: Please if you are experiencing this issue, as workaround onboard each bank account separately.

We continue to work on a fix for the issue.

We apologise for any inconvenience this might cause.

Identified: We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.

We have identified the cause and are working on fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service continues to perform as expected, and we are closely monitoring.

Monitoring: The scheduled maintenance has been completed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: The server continues to be available for customers, and third-party integrations have been enabled.

We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.

The service will remain unavailable during most of this scheduled window.

We apologise for any inconvenience this might cause.

Identified: The server continues to be available for customers, however third-party integrations will remain disabled until 16:00 SAST.

We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.

The service will remain unavailable during most of this scheduled window.

We apologise for any inconvenience this might cause.

Identified: The server is now available for customers. We expect that some customers could potentially experience slowness while using the service and eventually will be presented with errors.

Third-Party integrations will remain disabled while we continue to investigate.

We apologise for any inconvenience this might cause.

Identified: We have scheduled an emergency maintenance at 13:15 SAST at 21th of May to help us resolve the issue.

The service will be unavailable for customers while we conduct this activity.

Identified: We have identified that customers are experiencing slowness and being presented with the following error "can´t reach this page".

We have identified the cause and are working on a fix.

We apologise for any inconvenience this might cause.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified that customers may experience degraded performance when using the product.

We are currently investigating.

Monitoring: The scheduled maintenance has been completed successfully. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST.

During this scheduled time customers might experience slow performance while using the service.

We apologise for any inconvenience this might cause.

Identified: We have completed the maintenance succesfully and the service is now available.

We continue to investigate to ensure that all services have resumed succesfully.

Identified: We have scheduled an emergency maintenance at 11:25 SAST at 18th of May to help us resolve the issue.

The service will be unavailable for customers while we conduct this activity.

We apologise for any inconvenience this might cause.

Investigating: We have identified that customers are experiencing severe slowness when trying to use the product.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.

Monitoring: Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience.

We are continuing our investigation to resolve the issue. Thank you for your patience.

Monitoring: Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème.

We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.

Identified: Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident.

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Monitoring: Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème

We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.

Monitoring: Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.

We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.

Identified: Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème.

We are currently validating the fix. We appreciate your patience as we work to resolve this issue.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.

Identified: Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre. Nous sommes actuellement en cours d’investigation.

We have identified an intermittent issue affecting customers in France using E-invoicing, preventing onboarding to the Sage PA, with a high rate of errors observed during onboarding attempts. This impacts both customers onboarding to participate in the pilot, as well as those onboarding in preparation for the September mandate. We are currently investigating.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.

Identified: Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.

Identified: The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.

Investigating: We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message.

The product/service impacted: SBC Accounting ZA Sage 50 ZA Sage 200 Evolution Sage Intacct

We are currently investigating.

Investigating: We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The fix for the leave balances issues has been applied to all the customers that reported the issue. If you are still experiencing the issue or any other problems please contact customers services that will be able to arrange the fix to be applied to you.

La corrección para los problemas de saldos de permisos se ha aplicado a todos los clientes que informaron del problema. Si continúa experimentando este problema u otros, por favor contacte con el servicio de atención al cliente, que podrá organizar la aplicación de la corrección en su caso.

Die Korrektur für die Probleme mit den Urlaubssalden wurde bei allen Kunden angewendet, die das Problem gemeldet haben. Sollten Sie weiterhin auf dieses oder andere Probleme stoßen, wenden Sie sich bitte an den Kundenservice, der die Anwendung der Korrektur für Sie veranlassen kann.

A correção para os problemas de saldos de licença/férias foi aplicada a todos os clientes que reportaram o problema. Se ainda estiver a enfrentar este problema ou qualquer outro, por favor contacte o serviço de apoio ao cliente, que poderá providenciar a aplicação da correção no seu caso.

Identified: We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days. We appreciate your patience while we continue to roll out the fix.

Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que informaron del problema en los próximos días. Agradecemos su paciencia mientras continuamos con el despliegue de la corrección.

Wir haben damit begonnen, die Korrektur der falschen Urlaubssalden für eine kleine Gruppe von Kunden bereitzustellen und werden sie in den kommenden Tagen für alle Kunden ausrollen, die das Problem gemeldet haben. Wir danken Ihnen für Ihre Geduld, während wir die Korrektur weiter ausrollen.

Começámos a implementar a correção dos saldos de férias incorretos para um pequeno grupo de clientes e continuaremos a disponibilizá-la a todos os clientes que reportaram o problema nos próximos dias. Agradecemos a sua paciência enquanto continuamos a disponibilizar a correção.

Identified: While we were working on the fix and the verifications we identified further additional complexities due to policies customization. This requires additional intervention in which we are currently working on. We apologise for your inconvenience and we thank you for your patience.

Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas. Esto requiere una intervención adicional en la que estamos trabajando actualmente. Pedimos disculpas por las molestias ocasionadas y agradecemos su paciencia.

Während wir an der Behebung und den Überprüfungen gearbeitet haben, haben wir weitere zusätzliche Komplexitäten aufgrund von Richtlinienanpassungen festgestellt. Dies erfordert zusätzliche Maßnahmen, an denen wir derzeit arbeiten. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken Ihnen für Ihre Geduld.

Enquanto trabalhávamos na correção e nas verificações, identificámos complexidades adicionais devido à personalização de políticas. Isto requer uma intervenção adicional na qual estamos atualmente a trabalhar. Pedimos desculpa pelo incómodo causado e agradecemos a sua paciência.

Identified: Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches. We apologise for any inconvenience this might cause.

Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Die Arbeiten zur Bereitstellung und Überprüfung der Korrektur der fehlerhaften Urlaubssalden für die betroffenen Kunden werden weiterhin schrittweise in kleinen Chargen durchgeführt. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen könnten.

Os trabalhos continuam para disponibilizar e verificar a correção dos saldos de férias incorretos para os clientes afetados em pequenos lotes. Pedimos desculpa por qualquer inconveniente que isto possa causar.

Identified: We continue to roll out the fix to the incorrect leaves balances to customers in small batches. Thank you for your understanding.

Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes. Gracias por su comprensión.

Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweise in kleinen Chargen fort. Vielen Dank für Ihr Verständnis.

Continuamos a implementar a correção dos saldos de licenças incorretos para os clientes em pequenos lotes. Agradecemos a sua compreensão.

Identified: We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days. We appreciate your patience while we continue to work on the issue.

Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema.

Wir haben begonnen, die Korrektur der fehlerhaften Urlaubsstände für die erste Gruppe von Kunden bereitzustellen und werden sie in den kommenden Tagen in kleinen Schritten an alle Kunden weiter ausrollen. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Começámos a disponibilizar a correção dos saldos incorretos de licenças para o primeiro grupo de clientes e continuaremos a implementá‑la para todos os clientes em pequenos lotes nos próximos dias. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

Identified: The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches. We appreciate your patience while we continue to work on the issue.

La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes. Agradecemos su paciencia mientras seguimos trabajando en este problema.

Die Korrektur zur Aktualisierung der bestehenden fehlerhaften Urlaubsstände wurde abgeschlossen und wir werden sie in Kürze schrittweise an die Kunden ausrollen. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an der Lösung des Problems arbeiten.

A correção para atualizar os saldos incorretos de licenças existentes foi finalizada e em breve começaremos a disponibilizá‑la aos clientes em lotes. Agradecemos a sua paciência enquanto continuamos a trabalhar na resolução do problema.

Identified: A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. We continue to work on the fix to update the existing incorrect leave balances. We appreciate your patience while we continue to work on the issue.

Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias. Seguimos trabajando en la solución para actualizar los saldos de ausencias que actualmente son incorrectos. Agradecemos su paciencia mientras continuamos trabajando en el problema.

Am 21. Januar wurde eine Korrektur bereitgestellt, um zukünftige Zurücksetzungen daran zu hindern, in einen falschen Zustand zu geraten, der die Urlaubssalden beeinträchtigt. Wir arbeiten weiterhin an der Lösung, um die bestehenden fehlerhaften Urlaubssalden zu aktualisieren. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Uma correção para impedir que futuras redefinições entrem em um estado incorreto, afetando os saldos de licença, foi implementada em 21 de janeiro. Continuamos a trabalhar na correção para atualizar os saldos de licença que atualmente estão incorretos. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

Identified: A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. The work continues on the fix to update the existing incorrect leave balances. We apologise for any inconvenience this might cause.

La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero. El trabajo continúa en la solución para actualizar los saldos de ausencias incorrectos existentes. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Eine Korrektur, um zu verhindern, dass zukünftige Rücksetzungen in einen falschen Zustand geraten und die Urlaubssalden beeinträchtigen, wurde am 21. Januar bereitgestellt. Die Arbeiten an der Lösung zur Aktualisierung der bereits fehlerhaften Urlaubssalden dauern an. Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Uma correção para impedir que futuras reposições entrem em um estado incorreto, afetando os saldos de licença, foi implantada no dia 21 de janeiro. O trabalho continua na correção para atualizar os saldos de licença incorretos existentes. Pedimos desculpas por qualquer inconveniente que isso possa causar.

Identified: We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue.

Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les soldes de congés. Nous poursuivons le développement d’un correctif visant à mettre à jour les soldes de congés déjà incorrects, actuellement en phase de tests approfondis. Nous vous remercions de votre patience pendant que nous continuons à travailler sur ce problème.

Hemos desplegado un ajuste para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de vacaciones. Seguimos trabajando en una solución para actualizar los saldos de vacaciones que ya son incorrectos, la cual está pasando por pruebas exhaustivas. Agradecemos su paciencia mientras continuamos trabajando en este asunto.

Wir haben eine Anpassung bereitgestellt, um zu verhindern, dass zukünftige Neustarts in einen fehlerhaften Zustand geraten, der die Urlaubssalden beeinträchtigt. Wir arbeiten weiterhin an einer Lösung zur Aktualisierung der bereits fehlerhaften Urlaubssalden, die derzeit gründlich getestet wird. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an diesem Anliegen arbeiten.

Identified: We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues. We appreciate your patience while we continue to work on the issue.

Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales. Agradecemos su paciencia mientras continuamos trabajando en este asunto.

Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände. Die Lösung dauert länger als ursprünglich erwartet, da wir gründliche Tests durchführen, um weitere Probleme zu vermeiden. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an der Behebung des Problems arbeiten.

Continuamos a trabalhar na correção dos saldos de férias incorretos. A correção está a levar mais tempo do que o previsto, pois estamos a realizar testes rigorosos para evitar novos problemas. Agradecemos a sua paciência enquanto continuamos a trabalhar na resolução do problema.

Identified: We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January. We appreciate your patience while we continue to work on the issue.

Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos problemas imprevistos que han retrasado la entrega de la solución. Esperamos poder entregarla a principios de la semana del 19 de enero. Agradecemos su paciencia mientras seguimos trabajando en el problema.

Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände, aber wir sind auf unvorhergesehene Probleme gestoßen, die die Bereitstellung der Lösung verzögert haben. Wir erwarten, die Lösung Anfang der Woche vom 19. Januar liefern zu können. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Continuamos a trabalhar na correção dos saldos de férias incorretos, mas surgiram alguns problemas imprevistos que atrasaram a entrega da solução. Esperamos conseguir entregá-la no início da semana de 19 de janeiro. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

Identified: We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days. We appreciate your patience while we continue to work on the issue.

Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema.

Wir arbeiten weiterhin an einer Lösung für die fehlerhaften Urlaubs­guthaben und erwarten, die Korrektur in den kommenden Tagen bereitzustellen. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Continuamos trabalhando em uma correção para os saldos de folga incorretos e esperamos entregá-la nos próximos dias. Agradecemos sua paciência enquanto continuamos trabalhando no problema.

Identified: We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally. The work on the fix is progressing, and we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause.

Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel global. El trabajo en la solución está progresando y esperamos estar listos durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Wir arbeiten weiterhin an der Lösung des Problems, das zu falschen Urlaubs‑ und Abwesenheitssalden führt und Kund*innen weltweit beeinträchtigt. Die Arbeiten an der Lösung schreiten voran, und wir erwarten, in der Woche vom 12. Januar bereit zu sein. Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Continuamos a trabalhar na correção do problema que está a causar saldos incorretos de férias e ausências, afetando clientes globalmente. O trabalho na correção está a progredir e esperamos estar prontos na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

Identified: We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue.

We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally. We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause.

Somos conscientes de un problema adicional donde los empleados no pueden registrar su entrada a través de las aplicaciones móviles de RR. HH. Una solución temporal es que el empleado intente registrar su entrada a través de un navegador. Estamos investigando este problema.

Hemos confirmado que el problema que provoca que los saldos de tiempo libre sean incorrectos está afectando a clientes a nivel global. Hemos identificado la causa y estamos trabajando en una solución que esperamos tener lista durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Wir sind uns eines weiteren Problems bewusst, bei dem Mitarbeiter sich nicht über die HR-Mobil-Apps einloggen können. Eine vorübergehende Lösung besteht darin, dass der Mitarbeiter versucht, sich über einen Browser einzuloggen. Wir untersuchen dieses Problem.

Wir haben bestätigt, dass das Problem, das zu falschen Urlaubszeitguthaben führt, Kunden weltweit betrifft. Wir haben die Ursache identifiziert und arbeiten an einer Lösung, die voraussichtlich in der Woche vom 12. Januar bereit sein wird. Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Estamos cientes de um problema adicional em que os funcionários não conseguem marcar o ponto através das aplicações móveis de RH. Uma solução alternativa é que o funcionário tente marcar o ponto através de um navegador. Estamos a investigar este problema.

Confirmámos que o problema que está a causar saldos de férias incorretos está a afetar clientes globalmente. Identificámos a causa e estamos a trabalhar numa correção que esperamos ter pronta na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

Identified: We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January.

We apologise for any inconvenience this might cause.

Investigating: The issue for which customers are being displayed with incorrect time off balances continues to be investigated

Investigating: We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets. We continue to investigate the issue that results in time off balances being incorrect.

If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.

Investigating: Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix. Secondly, some employee time off balances are incorrect. We are investigating this issue. We appreciate your patience as we work to resolve these issues.

Investigating: We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: Third-Party Santander has successfully applied a fix. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Third-Party Santander continues to work on a fix for the issue.

We apologise for any inconvenience this might cause.

Identified: Third-Party Santander has confirmed that they have identified the cause and are working on a fix for the issue.

We apologise for any inconvenience this might cause.

Identified: Third-Party Santander has confirmed that they continue to work on the issue as a top priority.

We apologise for any inconvenience this might cause.

Identified: Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority.

We apologise for any inconvenience this might cause.

Identified: We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.

Investigating: We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication.

The products/services impacted:

-Sage 50 Accounts -Sage Business Cloud Accounting UKI -Sage Intacct -Sage 200 Standard UKI -Sage 200 Professional

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue preventing customers in Europe from accessing the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The incident is being resolved.

If you continue to experience this issues while using one of the UK products please check the instructions in the following link.

If you you continue to experience the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.

Identified: If you are experiencing this issues while using one of the UK products please check the instructions in the following link.

If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.

Investigating: We are continuing to investigate the cause of the issue.

As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.

-Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland

We apologise for any inconvenience this may cause.

Investigating: We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:

-Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll

We are currently investigating.

Resolved: The issue is resolved and the services continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We are continuing to investigate the cause of the issue and are working on a fix.

The products/services affected are: AutoEntry Sage Intacct

Identified: We have identified an issue preventing customers globally from using the Document Extraction service.

The products/services affected is:

• AutoEntry
• Sage Intacct
• Sage Business Cloud Accounting (UKI)
• Sage Business Cloud Accounting (NA)
• Sage Business Cloud Accounting ZA

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.