Sage Status

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified that customers globally that are using Sage For accountants are unable to log into AutoEntry or Accounts Prep. Customers are presented with blank screen.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We have identified the cause of the issue and we are working on a fix.

Identified: We have identified that customers globally are expecting a delay in the documents turnaround after they upload them to AutoEntry.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified that customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen.

The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -SBC Accounting NA -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are investigating the cause of the issue. We apologise for any inconvenience this might cause

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue resulting in customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen. The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified that customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen.

The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -SBC Accounting NA -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are investigating the cause of the issue. We apologise for any inconvenience this might cause

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue resulting in customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen. The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified that customers globally that are using Sage For accountants are unable to log into AutoEntry or Accounts Prep. Customers are presented with blank screen.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. We will continue to monitor to prevent a re-occurrence.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified an issue affecting a small subset of iOS customers globally using the Sage Verify app, where multi‑factor authentication (MFA) push notification is intermittently interrupted. We are currently investigating. As a workaround or alternative, customers are encouraged to retry or use the code option from the application instead of using the push notification while we investigate. Customers can also contact Customer Services for assistance.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified that customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen.

The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -SBC Accounting NA -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are investigating the cause of the issue. We apologise for any inconvenience this might cause

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue resulting in customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen. The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue preventing Global customers who are not subscribed to advanced reporting from accessing the dashboard. We have identified the cause of the issue and we are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue in the USA preventing a subset of customers from accessing the service. We are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue in the USA preventing a subset of customers from accessing the service. Thank you for your patience as we work to resolve this issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We have identified an issue where global customers are receiving an unsupported file type error when trying to import files. We are currently investigating.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified a fix for this issue and we are currently working on releasing it on customers in small batches.

Thank you for your patience while we work on applying the fix for the issue.

Identified: Thank you for your understanding as we work to resolve this issue.

Identified: We have identified an issue preventing AutoEntry customers in France, Ireland and the UK from accessing the service. AutoEntry remains available and performing as expected in all other regions, and Sage for Accountants is also operating normally. We are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified that customers globally that are using Sage For accountants are unable to log into AutoEntry or Accounts Prep. Customers are presented with blank screen.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We have identified the cause of the issue and we are working on a fix.

Identified: We have identified that customers globally are expecting a delay in the documents turnaround after they upload them to AutoEntry.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified that customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen.

The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -SBC Accounting NA -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are investigating the cause of the issue. We apologise for any inconvenience this might cause

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue resulting in customers globally being unable to load the transaction/file Import screen. Customers are being presented with a blank screen when navigating to the import transaction screen. The product/services affected are: -SBC Accounting Individual -SBC Accounting UK&I -Sage Intacct -Sage 50 UK -Sage 200 UK -Sage 50 Canada

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We have identified an issue in the UK where a small subset of customers are experiencing issues receiving new transactions through our Santander (Plaid) bank feeds.

The products/services affected are: SBC Accounting (UKI) Sage 50 Accounts (UKI) Sage Individual Sage Intacct Sage 200 Accounts (UKI)

While we are busy investigating, there is a workaround in place to enable customers to use alternative connections via our direct Santander connection.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.

Identified: We have identified the cause of the issue and we are working on a fix.

Identified: We have identified an issue that is preventing Sage Intacct and X3 customers in Germany from transforming files into different formats while using the Network Services - Document Transformation Service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.