Sage Status

Investigating: We are continuing to engage and work with the third‑party provider, Plaid, to resolve this issue. As a workaround, customers can continue using the alternative connection via the direct Santander connection. For further guidance on a workaround for Sage Business Cloud Accounting, please click on this link. For further guidance on a workaround for Sage 50 Accounts, please click on this link. We appreciate your patience as we work to resolve this issue.

Investigating: We are engaged and working third‑party provider, Plaid, to resolve this issue. As a workaround, customers can use the alternative connection via the direct Santander connection.

Investigating: We have identified an issue in the UK where a small subset of customers are experiencing issues receiving new transactions through our Santander (Plaid) bank feeds.

The products/services affected are: SBC Accounting (UKI) Sage 50 Accounts (UKI) Sage Individual Sage Intacct Sage 200 Accounts (UKI)

While we are busy investigating, there is a workaround in place to enable customers to use alternative connections via our direct Santander connection.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information:

• Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS.
• Last date a successful retrieval was made, and the first they obtained this error message. This will help HMRC support with the investigations.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The fix was successfully implemented. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified the cause of the issue and busy implementing a fix. We appreciate your patience as we work to resolve this issue

Identified: We have identified a global issue preventing customers from uploading CSV data. All other product functionality is performing as expected. We are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified a issue in the USA preventing customers who are using Shopify and BigCommerce from seeing and completing their orders. All other product functionality is performing as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service is performing as expected. We are closely monitoring the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified that Bank Connections powered by Sage are not working for customers using the mobile application of Sage Sole Trader.

Transaction synchronization and all other functionality is performing as expected.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified the cause of the issue and we are working on a fix.

Investigating: We have identified an issue where 1 area of the product (recruitment) has stopped working for global customers. We are currently investigating the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified an issue in the UK preventing a subset of customers using open banking from authenticating bank feeds. All other product functionality was working as expected. Customers were being presented with an error message: "You did not complete the sign-in process. Click Sign in and enter your online banking information". As a workaround, customers were able to reauthenticate by retrying the connection or disconnecting and reconnecting. The products/services affected were: -Sage 200 Professional (UKI) versions 2018 - 2024 R1 The issue is now resolved and the service is available and performing as expected.

Resolved: Earlier today we identified a global issue preventing customers from running dashboards under analytics. Customers were being presented with an error message: "Exception. BoldBI Embedded: Server not found. If you are using Cloud BI Server, please ensure that the Environment member is set on the client side." All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are continuing to investigate the cause of the issue.

Investigating: We have identified an issue causing customers in the UK to receive a 'Direct Debit Manager error' when trying to request mandate/settlement. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified that customers globally were unable to use the web version of the product, as they were getting multiple errors while browsing it. The mobile applications and the connection to other products remained operational.

We apologise for any inconvenience this might have caused.

Hemos identificado que los clientes a nivel global no podían utilizar la versión web del producto, ya que se presentaban múltiples errores al navegar por ella. Las aplicaciones móviles y la conexión con otros productos permanecieron operativas. Pedimos disculpas por cualquier inconveniente que esto haya podido causar.

Nous avons identifié que les clients au niveau mondial n’étaient pas en mesure d’utiliser la version web du produit, car plusieurs erreurs se produisaient lors de la navigation. Les applications mobiles et la connexion aux autres produits sont restées opérationnelles. Nous vous prions de nous excuser pour la gêne occasionnée.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.