Sage Status

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified the cause of the issue and we are working on a fix.

Investigating: We have identified a global issue where customers will receive documents with delays. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We continue working on increasing the system capacity and addressing the underlying cause for the observed issues.

Thank you for your understanding as we work to resolve this issue.

Identified: We restored the Dashboard functionality on the afternoon of the 16th of September and applied several measures to improve the functionality of the service overnight.

We have observed another period of degraded performance and customers being presented with errors on the morning of the 17th of September. We have again disabled the dashboards and the API to preserve the application stability while we continue to work on increasing the system capacity and addressing the underlying cause for these issues.

We appreciate your patience as we work to resolve this issue.

Identified: After a period of degraded performance this morning, we disabled dashboards and global search to preserve application stability while we work on increasing system capacity. We will restore the dashboard functionality this afternoon and will monitor the service. The team continue to work on addressing the underlying cause of the issues we've experienced since last week.

Thank you for your understanding as we work to resolve this issue.

Identified: We have seen an improvement in product performance. We strive to deliver the best customer experience possible. We will continue to monitor the service closely throughout the weekend and Monday.

Identified: We are taking action to resolve the degraded performance and are currently seeing improvements in the service. The team is working around the clock to resolve the issue permanently that is impacting customers.

Identified: After maintaining service stability, we have identified customers are again experiencing challenges accessing saved sales records and longer wait times. We are currently investigating.

Monitoring: The service is now available and performing as expected. We are closely monitoring the service.

Investigating: We identified an issue affecting customers in South Africa who are unable to access saved sales records or run various reports. Further to this, we have also identified a degradation in service performance.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: Due to issues with the recent maintenance on Sage People Payroll, the SFTP connection between Sage People HCM and Sage People Payroll is currently unavailable for customers in the UK. All other product functionality is working as expected.

If you are trying to release your payslips, please contact your local Customer Support team that will be able to help you. To contact them you can raise a case using this link.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified an issue preventing US central customers from accessing the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service has been restored. Customers using Sage 200 Professional On Premises and still experiencing errors are advised to clear their browser cache and will no longer receive the error message on the homepage.

Identified: Sage 200 Professional customers, using versions prior to 2022 R1 may receive an error message when accessing the product homepage. You can find out more in our article. We communicated in this link the impact of Internet Explorer being retired to customers and partners. The impacted versions are not currently supported, all currently supported versions will not see the error as different browser technology is in use. We are still investigating to see if we can prevent the error from appearing, we'll keep you updated and apologise for the inconvenience caused.

Investigating: Sage 50 accounts issues have been fixed and the service is performing as expected. We are continuing to investigate Sage 200 Professional On Premise. We appreciate your patience as we work to resolve this issue.

Investigating: We have identified that some customers are being presented with an error message when trying to access Sage 50 Accounts and Sage 200 Professional On Premise. We are currently investigating.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue in the UK preventing customers from uploading the AML (Anti Money Laundering) tab on any contact. All other product functionality is working as expected. We are investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

If you have identified that your payslip emails were not sent, you can resend them manually from the UI. You can find detailed instructions in the following link.

Investigating: We identified that customers' payslips emails are not being sent for UK customers.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the services continue to perform as expected.

Monitoring: The services are now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified a global intermittent issue preventing customers to access most of the Sage products. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We have received a proactive alert in Europe to avoid any impact to our customers. Sage Intacct is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue in Ireland, preventing customers from registering to ROS (Revenue Online Service). Customers using MicroPay are facing an error message: "The registration of your organisation failed for the following reasons: 429. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: Thank you for your understanding as we work to resolve this issue.

Investigating: We have identified an issue in the UK preventing customers to generate CIS (Construction Industry Scheme) returns. Customers are getting stuck with a message saying "Initialising". All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified an issue preventing customers in South Africa from accessing the payroll application. Customers who are already logged in are able to work without any issues. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The incident is now resolved. The service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue in Europe where customers are facing intermittent 500 error messages when duplicating proposals and slowness in the Pricing Tool set up. Customer are facing an error message saying "500 Internal Server Error". In order to apply a fix, the service will be unavailable for 10 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.