Sage Status

Resolved: The issue is resolved and the service continues to perform as expected.

Le problème est résolu et le service continue de fonctionner comme prévu.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of known duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, SBC Accounting NA, and SBC Accounting UKI. To avoid any possible issues, we strongly recommend that customers review their transaction history.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

Les fonctionnalités des services bancaires continuent de fonctionner comme prévu.

Nous avons terminé la suppression des transactions en double connues pour SBC Accounting NA. Afin d’éviter tout problème éventuel, nous recommandons vivement aux clients de vérifier leur historique de transactions.

Concernant Sage Intacct, les clients ayant des transactions en double seront contactés.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of most duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, and SBC Accounting NA. There could be a small subset of customers who still have duplicates for which we are still working on a solution.

For SBC Accounting UKI, we are working on a fix that will delete the duplicates by the end of the day of the 19th of September.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

La fonctionnalité des services bancaires continue de fonctionner comme prévu.

Nous avons terminé la suppression de la plupart des transactions en double pour SBC Accounting NA. Il pourrait rester un petit sous-ensemble de clients ayant encore des doublons, pour lesquels nous travaillons toujours sur une solution.

Pour Sage Intacct, les clients ayant des transactions dupliquées seront contactés.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions on the following products:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Intacct.

For Sage Business Cloud Accounting Individual and Sage Business Cloud Accounting ZA, we suggest that you don´t take action, as we are actively working on deleting the duplicates.

For Sage Intacct and Sage Business Cloud Accounting NA, we will reach out to customers directly to help them manage their duplicate transactions.

For Sage Business Cloud Accounting UKI, all duplicates have been deleted except for the ones that have been posted. We suggest that you don´t take action, as we are actively working on deleting the remaining duplicates, but if you want to take action, you can refer to the following documents: Delete Bank Transactions and Undo Bank Transactions.

For all other products, or the ones above if you don´t want to wait, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

La fonctionnalité du service bancaire continue de fonctionner comme prévu.

Nous avons identifié qu’un petit nombre de clients peuvent encore voir des transactions en double sur les produits suivants :

Sage Business Cloud Accounting NA Sage Intacct Pour ces deux produits, nous contacterons directement les clients afin de les aider à gérer les transactions en double.

Pour tous les autres produits, ou pour ceux mentionnés ci-dessus si vous ne souhaitez pas attendre, les clients peuvent :

-Supprimer ou masquer manuellement les transactions indésirables. -Se déconnecter et se reconnecter aux services bancaires.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions. We suggest you do not take any action on these duplicates if you are using one of the following products, as we are actively working on another fix that will automatically remove the additional duplicates:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA

For Sage Intacct we will start reaching out to customers directly to help them manage their duplicate transactions.

For more Information on Sage Business Cloud Accounting UKI, please refer to the following LINK.

For all other products, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Les transactions bancaires supplémentaires pour tous les produits continuent d’être activées, et la fonctionnalité du service bancaire a été entièrement rétablie.

Pour Sage Business Cloud Accounting NA, nous avons appliqué un correctif afin de supprimer tous les doublons. Veuillez contacter votre équipe locale du service client si vous rencontrez d'autres problèmes.

Identified: All products have now been re-enabled, and Banking Service functionality has been fully restored. However, some customers may still see duplicate transactions. Please do not take any action on these duplicates if you are using one of the following products, as we are actively working on a fix that will automatically remove them:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA

For all other products, customers can:

-Manually delete or hide unwanted transactions, or

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

Tous les produits ont maintenant été réactivés et la fonctionnalité du service bancaire a été entièrement rétablie. Cependant, certains clients peuvent encore voir des transactions en double. Veuillez ne pas intervenir sur ces doublons si vous utilisez l’un des produits suivants, car nous travaillons activement à une solution qui les supprimera automatiquement :

Sage Business Cloud Accounting UKI Sage Business Cloud Accounting NA Sage Business Cloud Accounting Individual Sage Business Cloud Accounting ZA

Pour tous les autres produits, les clients peuvent :

Supprimer ou masquer manuellement les transactions indésirables, ou

Si vous rencontrez des problèmes durant ce processus, veuillez communiquer avec votre équipe du service à la clientèle. Pour les clients utilisant Sage 50 Comptabilité UK, veuillez consulter les articles suivants :

v29.2 et versions ultérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250908144917473&page=1&position=0&q= v29.1 et versions antérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210128111523737&page=1&position=0&q=

Identified: We have applied a fix for the issue, and will gradually start resuming additional transactions for the remainder of the products during the course of the day.

Some customers will still present duplicate transactions on their products. For customers using the following products:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Intacct

We advise them not to take action on these duplicates as we are working on a fix that will remove them.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

For the remainder of the products, a customer service representative or partner will reach out and will let you know what actions you need to take.

Nous avons appliqué un correctif au problème et commencerons progressivement à reprendre les transactions supplémentaires pour le reste des produits au cours de la journée.

Certains clients constateront encore des transactions en double sur leurs produits. Pour les clients utilisant les produits suivants :

Sage Business Cloud Accounting NA

Nous leur conseillons de ne pas intervenir sur ces doublons, car nous travaillons sur un correctif qui les supprimera.

Pour les autres produits, un représentant du service client ou un partenaire vous contactera pour vous indiquer les actions à entreprendre.

Identified: We are continuing to work on the fix for the issue.

The additional transactions will continue to be disabled for all products except Sage Active, Sage 50 ES, Sage 200 ES until the fix is in place.

We apologise for any inconvenience this might cause.

Nous continuons à travailler sur la résolution du problème.

Les transactions supplémentaires resteront désactivées pour tous les produits, à l’exception de Sage Active, Sage 50 ES et Sage 200 ES, jusqu’à ce que la correction soit mise en place.

Nous nous excusons pour tout désagrément que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products except Sage Active ,Sage 50 ES, Sage 200 ES.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à corriger ce problème, nous avons désactivé l’importation de transactions supplémentaires dans tous les produits Sage, sauf Sage Active, Sage 50 ES et Sage 200 ES.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à résoudre ce problème, nous avons désactivé l'importation de transactions supplémentaires dans tous les produits Sage.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience, and we will let you know when this issue is resolved.

Nous avons identifié la cause du problème et nous travaillons actuellement sur une solution. Nous vous remercions de votre patience et nous vous tiendrons informés dès que ce problème sera résolu.

Investigating: We continue to investigate the cause of the issue. Bank transactions will continue to be disabled until the fix is put in place. We apologise for any inconvenience this might cause.

Nous poursuivons notre enquête sur la cause du problème. Les transactions bancaires resteront désactivées jusqu’à ce que la correction soit mise en place. Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: In order to prevent duplicates appearing in the products, we have stopped the bank transactions while we continue to investigate the issue.

We apologise for any inconvenience this might cause.

Afin d’éviter que des doublons apparaissent dans les produits, nous avons interrompu les transactions bancaires pendant que nous poursuivons notre enquête sur le problème.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: We identified that customers in Australia, South Africa, the US, Canada, the United Kingdom, and Ireland are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries. Approximately 50 customers have reported the issue across different products.

The product services affected include, but are not limited to:

-Sage Intacct -Sage 300 -Sage Business Cloud Accounting South Africa -Sage 50 South Africa -Sage Evolution SDK/ Sage 200 South Africa -Sage Business Cloud Accounting UKI -Sage 50 Accounts UKI -Sage 200 UKI -Sage Business Cloud Account NA -Sage 50 US -Sage 50 Canada -Sage 100 US -Sage Business Cloud Individual -Sage 100 Contractor US -Sage 100 Accounts US

Nous avons identifié que des clients en Australie, en Afrique du Sud, aux États-Unis, au Canada, au Royaume-Uni et en Irlande reçoivent des transactions bancaires en double provenant de plusieurs banques, ce qui entraîne des écritures comptables en double. Environ 50 clients ont signalé ce problème dans différents produits.

Les services de produits touchés incluent, sans s’y limiter :

-Sage Business Cloud Account NA -Sage 50 Canada

Investigating: We identified that customers in Australia using Sage Intacct are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an issue preventing customers from processing orders. All other product functionalities are performing as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue preventing new US customers from activating new installations of Sage 50 US and Sage 50 Cloud.

We are currently investigating.

Identified: We have identified an issue preventing new US customers from activating new installations of Sage 50 US and Sage 50 Cloud.

We are currently investigating.

Resolved: The issue is resolved and the services are performing as expected.

Investigating: We have identified an issue in the UK where customers are attempting to connect to Remote Data Access (RDA) to upload data to be able to connect their accounts. Customers are presented with 404 error message.

The products/services potentially affected are: Sage 50 US Sage 50 CA Sage 50 UKI RDA UKI RDA NA

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue preventing new US customers from activating new installations of Sage 50 US and Sage 50 Cloud.

We are currently investigating.

Resolved: The issue is resolved and the service continues to perform as expected.

Le problème est résolu et le service continue de fonctionner comme prévu.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of known duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, SBC Accounting NA, and SBC Accounting UKI. To avoid any possible issues, we strongly recommend that customers review their transaction history.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

Les fonctionnalités des services bancaires continuent de fonctionner comme prévu.

Nous avons terminé la suppression des transactions en double connues pour SBC Accounting NA. Afin d’éviter tout problème éventuel, nous recommandons vivement aux clients de vérifier leur historique de transactions.

Concernant Sage Intacct, les clients ayant des transactions en double seront contactés.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of most duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, and SBC Accounting NA. There could be a small subset of customers who still have duplicates for which we are still working on a solution.

For SBC Accounting UKI, we are working on a fix that will delete the duplicates by the end of the day of the 19th of September.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

La fonctionnalité des services bancaires continue de fonctionner comme prévu.

Nous avons terminé la suppression de la plupart des transactions en double pour SBC Accounting NA. Il pourrait rester un petit sous-ensemble de clients ayant encore des doublons, pour lesquels nous travaillons toujours sur une solution.

Pour Sage Intacct, les clients ayant des transactions dupliquées seront contactés.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions on the following products:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Intacct.

For Sage Business Cloud Accounting Individual and Sage Business Cloud Accounting ZA, we suggest that you don´t take action, as we are actively working on deleting the duplicates.

For Sage Intacct and Sage Business Cloud Accounting NA, we will reach out to customers directly to help them manage their duplicate transactions.

For Sage Business Cloud Accounting UKI, all duplicates have been deleted except for the ones that have been posted. We suggest that you don´t take action, as we are actively working on deleting the remaining duplicates, but if you want to take action, you can refer to the following documents: Delete Bank Transactions and Undo Bank Transactions.

For all other products, or the ones above if you don´t want to wait, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

La fonctionnalité du service bancaire continue de fonctionner comme prévu.

Nous avons identifié qu’un petit nombre de clients peuvent encore voir des transactions en double sur les produits suivants :

Sage Business Cloud Accounting NA Sage Intacct Pour ces deux produits, nous contacterons directement les clients afin de les aider à gérer les transactions en double.

Pour tous les autres produits, ou pour ceux mentionnés ci-dessus si vous ne souhaitez pas attendre, les clients peuvent :

-Supprimer ou masquer manuellement les transactions indésirables. -Se déconnecter et se reconnecter aux services bancaires.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions. We suggest you do not take any action on these duplicates if you are using one of the following products, as we are actively working on another fix that will automatically remove the additional duplicates:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA

For Sage Intacct we will start reaching out to customers directly to help them manage their duplicate transactions.

For more Information on Sage Business Cloud Accounting UKI, please refer to the following LINK.

For all other products, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Les transactions bancaires supplémentaires pour tous les produits continuent d’être activées, et la fonctionnalité du service bancaire a été entièrement rétablie.

Pour Sage Business Cloud Accounting NA, nous avons appliqué un correctif afin de supprimer tous les doublons. Veuillez contacter votre équipe locale du service client si vous rencontrez d'autres problèmes.

Identified: All products have now been re-enabled, and Banking Service functionality has been fully restored. However, some customers may still see duplicate transactions. Please do not take any action on these duplicates if you are using one of the following products, as we are actively working on a fix that will automatically remove them:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA

For all other products, customers can:

-Manually delete or hide unwanted transactions, or

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

Tous les produits ont maintenant été réactivés et la fonctionnalité du service bancaire a été entièrement rétablie. Cependant, certains clients peuvent encore voir des transactions en double. Veuillez ne pas intervenir sur ces doublons si vous utilisez l’un des produits suivants, car nous travaillons activement à une solution qui les supprimera automatiquement :

Sage Business Cloud Accounting UKI Sage Business Cloud Accounting NA Sage Business Cloud Accounting Individual Sage Business Cloud Accounting ZA

Pour tous les autres produits, les clients peuvent :

Supprimer ou masquer manuellement les transactions indésirables, ou

Si vous rencontrez des problèmes durant ce processus, veuillez communiquer avec votre équipe du service à la clientèle. Pour les clients utilisant Sage 50 Comptabilité UK, veuillez consulter les articles suivants :

v29.2 et versions ultérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250908144917473&page=1&position=0&q= v29.1 et versions antérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210128111523737&page=1&position=0&q=

Identified: We have applied a fix for the issue, and will gradually start resuming additional transactions for the remainder of the products during the course of the day.

Some customers will still present duplicate transactions on their products. For customers using the following products:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Intacct

We advise them not to take action on these duplicates as we are working on a fix that will remove them.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

For the remainder of the products, a customer service representative or partner will reach out and will let you know what actions you need to take.

Nous avons appliqué un correctif au problème et commencerons progressivement à reprendre les transactions supplémentaires pour le reste des produits au cours de la journée.

Certains clients constateront encore des transactions en double sur leurs produits. Pour les clients utilisant les produits suivants :

Sage Business Cloud Accounting NA

Nous leur conseillons de ne pas intervenir sur ces doublons, car nous travaillons sur un correctif qui les supprimera.

Pour les autres produits, un représentant du service client ou un partenaire vous contactera pour vous indiquer les actions à entreprendre.

Identified: We are continuing to work on the fix for the issue.

The additional transactions will continue to be disabled for all products except Sage Active, Sage 50 ES, Sage 200 ES until the fix is in place.

We apologise for any inconvenience this might cause.

Nous continuons à travailler sur la résolution du problème.

Les transactions supplémentaires resteront désactivées pour tous les produits, à l’exception de Sage Active, Sage 50 ES et Sage 200 ES, jusqu’à ce que la correction soit mise en place.

Nous nous excusons pour tout désagrément que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products except Sage Active ,Sage 50 ES, Sage 200 ES.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à corriger ce problème, nous avons désactivé l’importation de transactions supplémentaires dans tous les produits Sage, sauf Sage Active, Sage 50 ES et Sage 200 ES.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à résoudre ce problème, nous avons désactivé l'importation de transactions supplémentaires dans tous les produits Sage.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience, and we will let you know when this issue is resolved.

Nous avons identifié la cause du problème et nous travaillons actuellement sur une solution. Nous vous remercions de votre patience et nous vous tiendrons informés dès que ce problème sera résolu.

Investigating: We continue to investigate the cause of the issue. Bank transactions will continue to be disabled until the fix is put in place. We apologise for any inconvenience this might cause.

Nous poursuivons notre enquête sur la cause du problème. Les transactions bancaires resteront désactivées jusqu’à ce que la correction soit mise en place. Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: In order to prevent duplicates appearing in the products, we have stopped the bank transactions while we continue to investigate the issue.

We apologise for any inconvenience this might cause.

Afin d’éviter que des doublons apparaissent dans les produits, nous avons interrompu les transactions bancaires pendant que nous poursuivons notre enquête sur le problème.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: We identified that customers in Australia, South Africa, the US, Canada, the United Kingdom, and Ireland are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries. Approximately 50 customers have reported the issue across different products.

The product services affected include, but are not limited to:

-Sage Intacct -Sage 300 -Sage Business Cloud Accounting South Africa -Sage 50 South Africa -Sage Evolution SDK/ Sage 200 South Africa -Sage Business Cloud Accounting UKI -Sage 50 Accounts UKI -Sage 200 UKI -Sage Business Cloud Account NA -Sage 50 US -Sage 50 Canada -Sage 100 US -Sage Business Cloud Individual -Sage 100 Contractor US -Sage 100 Accounts US

Nous avons identifié que des clients en Australie, en Afrique du Sud, aux États-Unis, au Canada, au Royaume-Uni et en Irlande reçoivent des transactions bancaires en double provenant de plusieurs banques, ce qui entraîne des écritures comptables en double. Environ 50 clients ont signalé ce problème dans différents produits.

Les services de produits touchés incluent, sans s’y limiter :

-Sage Business Cloud Account NA -Sage 50 Canada

Investigating: We identified that customers in Australia using Sage Intacct are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Le problème est résolu et le service continue de fonctionner comme prévu.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of known duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, SBC Accounting NA, and SBC Accounting UKI. To avoid any possible issues, we strongly recommend that customers review their transaction history.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

Les fonctionnalités des services bancaires continuent de fonctionner comme prévu.

Nous avons terminé la suppression des transactions en double connues pour SBC Accounting NA. Afin d’éviter tout problème éventuel, nous recommandons vivement aux clients de vérifier leur historique de transactions.

Concernant Sage Intacct, les clients ayant des transactions en double seront contactés.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of most duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, and SBC Accounting NA. There could be a small subset of customers who still have duplicates for which we are still working on a solution.

For SBC Accounting UKI, we are working on a fix that will delete the duplicates by the end of the day of the 19th of September.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

La fonctionnalité des services bancaires continue de fonctionner comme prévu.

Nous avons terminé la suppression de la plupart des transactions en double pour SBC Accounting NA. Il pourrait rester un petit sous-ensemble de clients ayant encore des doublons, pour lesquels nous travaillons toujours sur une solution.

Pour Sage Intacct, les clients ayant des transactions dupliquées seront contactés.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions on the following products:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Intacct.

For Sage Business Cloud Accounting Individual and Sage Business Cloud Accounting ZA, we suggest that you don´t take action, as we are actively working on deleting the duplicates.

For Sage Intacct and Sage Business Cloud Accounting NA, we will reach out to customers directly to help them manage their duplicate transactions.

For Sage Business Cloud Accounting UKI, all duplicates have been deleted except for the ones that have been posted. We suggest that you don´t take action, as we are actively working on deleting the remaining duplicates, but if you want to take action, you can refer to the following documents: Delete Bank Transactions and Undo Bank Transactions.

For all other products, or the ones above if you don´t want to wait, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

La fonctionnalité du service bancaire continue de fonctionner comme prévu.

Nous avons identifié qu’un petit nombre de clients peuvent encore voir des transactions en double sur les produits suivants :

Sage Business Cloud Accounting NA Sage Intacct Pour ces deux produits, nous contacterons directement les clients afin de les aider à gérer les transactions en double.

Pour tous les autres produits, ou pour ceux mentionnés ci-dessus si vous ne souhaitez pas attendre, les clients peuvent :

-Supprimer ou masquer manuellement les transactions indésirables. -Se déconnecter et se reconnecter aux services bancaires.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions. We suggest you do not take any action on these duplicates if you are using one of the following products, as we are actively working on another fix that will automatically remove the additional duplicates:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA

For Sage Intacct we will start reaching out to customers directly to help them manage their duplicate transactions.

For more Information on Sage Business Cloud Accounting UKI, please refer to the following LINK.

For all other products, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Les transactions bancaires supplémentaires pour tous les produits continuent d’être activées, et la fonctionnalité du service bancaire a été entièrement rétablie.

Pour Sage Business Cloud Accounting NA, nous avons appliqué un correctif afin de supprimer tous les doublons. Veuillez contacter votre équipe locale du service client si vous rencontrez d'autres problèmes.

Identified: All products have now been re-enabled, and Banking Service functionality has been fully restored. However, some customers may still see duplicate transactions. Please do not take any action on these duplicates if you are using one of the following products, as we are actively working on a fix that will automatically remove them:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA

For all other products, customers can:

-Manually delete or hide unwanted transactions, or

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

Tous les produits ont maintenant été réactivés et la fonctionnalité du service bancaire a été entièrement rétablie. Cependant, certains clients peuvent encore voir des transactions en double. Veuillez ne pas intervenir sur ces doublons si vous utilisez l’un des produits suivants, car nous travaillons activement à une solution qui les supprimera automatiquement :

Sage Business Cloud Accounting UKI Sage Business Cloud Accounting NA Sage Business Cloud Accounting Individual Sage Business Cloud Accounting ZA

Pour tous les autres produits, les clients peuvent :

Supprimer ou masquer manuellement les transactions indésirables, ou

Si vous rencontrez des problèmes durant ce processus, veuillez communiquer avec votre équipe du service à la clientèle. Pour les clients utilisant Sage 50 Comptabilité UK, veuillez consulter les articles suivants :

v29.2 et versions ultérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250908144917473&page=1&position=0&q= v29.1 et versions antérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210128111523737&page=1&position=0&q=

Identified: We have applied a fix for the issue, and will gradually start resuming additional transactions for the remainder of the products during the course of the day.

Some customers will still present duplicate transactions on their products. For customers using the following products:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Intacct

We advise them not to take action on these duplicates as we are working on a fix that will remove them.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

For the remainder of the products, a customer service representative or partner will reach out and will let you know what actions you need to take.

Nous avons appliqué un correctif au problème et commencerons progressivement à reprendre les transactions supplémentaires pour le reste des produits au cours de la journée.

Certains clients constateront encore des transactions en double sur leurs produits. Pour les clients utilisant les produits suivants :

Sage Business Cloud Accounting NA

Nous leur conseillons de ne pas intervenir sur ces doublons, car nous travaillons sur un correctif qui les supprimera.

Pour les autres produits, un représentant du service client ou un partenaire vous contactera pour vous indiquer les actions à entreprendre.

Identified: We are continuing to work on the fix for the issue.

The additional transactions will continue to be disabled for all products except Sage Active, Sage 50 ES, Sage 200 ES until the fix is in place.

We apologise for any inconvenience this might cause.

Nous continuons à travailler sur la résolution du problème.

Les transactions supplémentaires resteront désactivées pour tous les produits, à l’exception de Sage Active, Sage 50 ES et Sage 200 ES, jusqu’à ce que la correction soit mise en place.

Nous nous excusons pour tout désagrément que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products except Sage Active ,Sage 50 ES, Sage 200 ES.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à corriger ce problème, nous avons désactivé l’importation de transactions supplémentaires dans tous les produits Sage, sauf Sage Active, Sage 50 ES et Sage 200 ES.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à résoudre ce problème, nous avons désactivé l'importation de transactions supplémentaires dans tous les produits Sage.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience, and we will let you know when this issue is resolved.

Nous avons identifié la cause du problème et nous travaillons actuellement sur une solution. Nous vous remercions de votre patience et nous vous tiendrons informés dès que ce problème sera résolu.

Investigating: We continue to investigate the cause of the issue. Bank transactions will continue to be disabled until the fix is put in place. We apologise for any inconvenience this might cause.

Nous poursuivons notre enquête sur la cause du problème. Les transactions bancaires resteront désactivées jusqu’à ce que la correction soit mise en place. Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: In order to prevent duplicates appearing in the products, we have stopped the bank transactions while we continue to investigate the issue.

We apologise for any inconvenience this might cause.

Afin d’éviter que des doublons apparaissent dans les produits, nous avons interrompu les transactions bancaires pendant que nous poursuivons notre enquête sur le problème.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: We identified that customers in Australia, South Africa, the US, Canada, the United Kingdom, and Ireland are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries. Approximately 50 customers have reported the issue across different products.

The product services affected include, but are not limited to:

-Sage Intacct -Sage 300 -Sage Business Cloud Accounting South Africa -Sage 50 South Africa -Sage Evolution SDK/ Sage 200 South Africa -Sage Business Cloud Accounting UKI -Sage 50 Accounts UKI -Sage 200 UKI -Sage Business Cloud Account NA -Sage 50 US -Sage 50 Canada -Sage 100 US -Sage Business Cloud Individual -Sage 100 Contractor US -Sage 100 Accounts US

Nous avons identifié que des clients en Australie, en Afrique du Sud, aux États-Unis, au Canada, au Royaume-Uni et en Irlande reçoivent des transactions bancaires en double provenant de plusieurs banques, ce qui entraîne des écritures comptables en double. Environ 50 clients ont signalé ce problème dans différents produits.

Les services de produits touchés incluent, sans s’y limiter :

-Sage Business Cloud Account NA -Sage 50 Canada

Investigating: We identified that customers in Australia using Sage Intacct are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue where Global customers are receiving a 504 error when trying to access the service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service is now restored. The service is currently performing as expected. We are closely monitoring the service throughout the weekend.

Identified: We continue actively working hard to restore the service as quickly and smoothly as possible.

We appreciate your patience as we work to resolve this issue.

Identified: Sage HR, including the Sage HR mobile app, is temporarily down for maintenance. Our team is working hard to restore the service as quickly and smoothly as possible.

Thank you for your patience as we work to resolve this issue.

Identified: We have identified a global issue impacting a subset of customers related to incorrect permission settings in certain areas of the application.

The cause has been identified, and we are currently working on a fix to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified that a subset of customers in the US were unable to access the services for a brief period of time.

The issue is resolved, and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue preventing North American customers from adding attachments. Customers are receiving an error stating "The newly created record, ID, for ATTACHMENT is not visible in the current context". We are currently working on a fix for the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Le problème est résolu et le service continue de fonctionner comme prévu.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of known duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, SBC Accounting NA, and SBC Accounting UKI. To avoid any possible issues, we strongly recommend that customers review their transaction history.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

Les fonctionnalités des services bancaires continuent de fonctionner comme prévu.

Nous avons terminé la suppression des transactions en double connues pour SBC Accounting NA. Afin d’éviter tout problème éventuel, nous recommandons vivement aux clients de vérifier leur historique de transactions.

Concernant Sage Intacct, les clients ayant des transactions en double seront contactés.

Monitoring: Banking services functionality continues to work as expected.

We have completed the deletion of most duplicate transactions for the following products, including SBC Accounting ZA, SBC Accounting Individual, and SBC Accounting NA. There could be a small subset of customers who still have duplicates for which we are still working on a solution.

For SBC Accounting UKI, we are working on a fix that will delete the duplicates by the end of the day of the 19th of September.

For Sage Intacct, customers with duplicated transactions will be contacted.

For customers using other products, including desktop ones, you can manually delete or hide unwanted transactions.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Avoiding a recurrence is our priority as we closely monitor the service.

La fonctionnalité des services bancaires continue de fonctionner comme prévu.

Nous avons terminé la suppression de la plupart des transactions en double pour SBC Accounting NA. Il pourrait rester un petit sous-ensemble de clients ayant encore des doublons, pour lesquels nous travaillons toujours sur une solution.

Pour Sage Intacct, les clients ayant des transactions dupliquées seront contactés.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions on the following products:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Intacct.

For Sage Business Cloud Accounting Individual and Sage Business Cloud Accounting ZA, we suggest that you don´t take action, as we are actively working on deleting the duplicates.

For Sage Intacct and Sage Business Cloud Accounting NA, we will reach out to customers directly to help them manage their duplicate transactions.

For Sage Business Cloud Accounting UKI, all duplicates have been deleted except for the ones that have been posted. We suggest that you don´t take action, as we are actively working on deleting the remaining duplicates, but if you want to take action, you can refer to the following documents: Delete Bank Transactions and Undo Bank Transactions.

For all other products, or the ones above if you don´t want to wait, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

La fonctionnalité du service bancaire continue de fonctionner comme prévu.

Nous avons identifié qu’un petit nombre de clients peuvent encore voir des transactions en double sur les produits suivants :

Sage Business Cloud Accounting NA Sage Intacct Pour ces deux produits, nous contacterons directement les clients afin de les aider à gérer les transactions en double.

Pour tous les autres produits, ou pour ceux mentionnés ci-dessus si vous ne souhaitez pas attendre, les clients peuvent :

-Supprimer ou masquer manuellement les transactions indésirables. -Se déconnecter et se reconnecter aux services bancaires.

Identified: Banking Service functionality continues to perform as expected.

We have identified that a small number of customers may still see duplicate transactions. We suggest you do not take any action on these duplicates if you are using one of the following products, as we are actively working on another fix that will automatically remove the additional duplicates:

• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA

For Sage Intacct we will start reaching out to customers directly to help them manage their duplicate transactions.

For more Information on Sage Business Cloud Accounting UKI, please refer to the following LINK.

For all other products, customers can:

-Manually delete or hide unwanted transactions.

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - LINK.

v29.1 and earlier - LINK.

Les transactions bancaires supplémentaires pour tous les produits continuent d’être activées, et la fonctionnalité du service bancaire a été entièrement rétablie.

Pour Sage Business Cloud Accounting NA, nous avons appliqué un correctif afin de supprimer tous les doublons. Veuillez contacter votre équipe locale du service client si vous rencontrez d'autres problèmes.

Identified: All products have now been re-enabled, and Banking Service functionality has been fully restored. However, some customers may still see duplicate transactions. Please do not take any action on these duplicates if you are using one of the following products, as we are actively working on a fix that will automatically remove them:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA

For all other products, customers can:

-Manually delete or hide unwanted transactions, or

If you experience any issues during this process, please contact your customer service team.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

Tous les produits ont maintenant été réactivés et la fonctionnalité du service bancaire a été entièrement rétablie. Cependant, certains clients peuvent encore voir des transactions en double. Veuillez ne pas intervenir sur ces doublons si vous utilisez l’un des produits suivants, car nous travaillons activement à une solution qui les supprimera automatiquement :

Sage Business Cloud Accounting UKI Sage Business Cloud Accounting NA Sage Business Cloud Accounting Individual Sage Business Cloud Accounting ZA

Pour tous les autres produits, les clients peuvent :

Supprimer ou masquer manuellement les transactions indésirables, ou

Si vous rencontrez des problèmes durant ce processus, veuillez communiquer avec votre équipe du service à la clientèle. Pour les clients utilisant Sage 50 Comptabilité UK, veuillez consulter les articles suivants :

v29.2 et versions ultérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250908144917473&page=1&position=0&q= v29.1 et versions antérieures : https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210128111523737&page=1&position=0&q=

Identified: We have applied a fix for the issue, and will gradually start resuming additional transactions for the remainder of the products during the course of the day.

Some customers will still present duplicate transactions on their products. For customers using the following products:

• Sage Business Cloud Accounting UKI
• Sage Business Cloud Accounting NA
• Sage Business Cloud Accounting Individual
• Sage Business Cloud Accounting ZA
• Intacct

We advise them not to take action on these duplicates as we are working on a fix that will remove them.

For customers using Sage 50 UK accounts, please refer to the following articles:

v29.2 and above - link. v29.1 and earlier - link.

For the remainder of the products, a customer service representative or partner will reach out and will let you know what actions you need to take.

Nous avons appliqué un correctif au problème et commencerons progressivement à reprendre les transactions supplémentaires pour le reste des produits au cours de la journée.

Certains clients constateront encore des transactions en double sur leurs produits. Pour les clients utilisant les produits suivants :

Sage Business Cloud Accounting NA

Nous leur conseillons de ne pas intervenir sur ces doublons, car nous travaillons sur un correctif qui les supprimera.

Pour les autres produits, un représentant du service client ou un partenaire vous contactera pour vous indiquer les actions à entreprendre.

Identified: We are continuing to work on the fix for the issue.

The additional transactions will continue to be disabled for all products except Sage Active, Sage 50 ES, Sage 200 ES until the fix is in place.

We apologise for any inconvenience this might cause.

Nous continuons à travailler sur la résolution du problème.

Les transactions supplémentaires resteront désactivées pour tous les produits, à l’exception de Sage Active, Sage 50 ES et Sage 200 ES, jusqu’à ce que la correction soit mise en place.

Nous nous excusons pour tout désagrément que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products except Sage Active ,Sage 50 ES, Sage 200 ES.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à corriger ce problème, nous avons désactivé l’importation de transactions supplémentaires dans tous les produits Sage, sauf Sage Active, Sage 50 ES et Sage 200 ES.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products.

We apologise for any inconvenience this might cause.

Pendant que nous travaillons à résoudre ce problème, nous avons désactivé l'importation de transactions supplémentaires dans tous les produits Sage.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience, and we will let you know when this issue is resolved.

Nous avons identifié la cause du problème et nous travaillons actuellement sur une solution. Nous vous remercions de votre patience et nous vous tiendrons informés dès que ce problème sera résolu.

Investigating: We continue to investigate the cause of the issue. Bank transactions will continue to be disabled until the fix is put in place. We apologise for any inconvenience this might cause.

Nous poursuivons notre enquête sur la cause du problème. Les transactions bancaires resteront désactivées jusqu’à ce que la correction soit mise en place. Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: In order to prevent duplicates appearing in the products, we have stopped the bank transactions while we continue to investigate the issue.

We apologise for any inconvenience this might cause.

Afin d’éviter que des doublons apparaissent dans les produits, nous avons interrompu les transactions bancaires pendant que nous poursuivons notre enquête sur le problème.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Investigating: We identified that customers in Australia, South Africa, the US, Canada, the United Kingdom, and Ireland are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries. Approximately 50 customers have reported the issue across different products.

The product services affected include, but are not limited to:

-Sage Intacct -Sage 300 -Sage Business Cloud Accounting South Africa -Sage 50 South Africa -Sage Evolution SDK/ Sage 200 South Africa -Sage Business Cloud Accounting UKI -Sage 50 Accounts UKI -Sage 200 UKI -Sage Business Cloud Account NA -Sage 50 US -Sage 50 Canada -Sage 100 US -Sage Business Cloud Individual -Sage 100 Contractor US -Sage 100 Accounts US

Nous avons identifié que des clients en Australie, en Afrique du Sud, aux États-Unis, au Canada, au Royaume-Uni et en Irlande reçoivent des transactions bancaires en double provenant de plusieurs banques, ce qui entraîne des écritures comptables en double. Environ 50 clients ont signalé ce problème dans différents produits.

Les services de produits touchés incluent, sans s’y limiter :

-Sage Business Cloud Account NA -Sage 50 Canada

Investigating: We identified that customers in Australia using Sage Intacct are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue preventing new US customers from activating new installations of Sage 50 US and Sage 50 Cloud.

We are currently investigating.

Identified: We have identified an issue preventing new US customers from activating new installations of Sage 50 US and Sage 50 Cloud.

We are currently investigating.