Sage Status

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: We identified an intermittent issue preventing customers in the USA from reporting transactions. All other product functionalities was performing as expected. Customers were being presented with an error message: "Synchronous Smart Event execution was unsuccessful." Customer reports transactions were succeeding only after multiple retries. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We continue to work on a solution to unblock the impacted customers.

We apologise for any inconvenience this might.

Identified: We have identified an issue preventing a subset of Sage Intacct customers from retrieving the latest bank transactions for accounts connected using Multi-Account Linking (the ability to connect multiple bank accounts simultaneously). All other product functionality is operating as expected. We are currently investigating the cause and are working on unblocking impacted customers as soon as possible

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified the cause of the issue and we are working on a fix.

Investigating: We have identified an issue causing incorrect income tax values to be displayed for UK customers when using the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We continue to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

Investigating: We are continuing to investigate the cause of the issue.

Investigating: We identified an issue where customers in North American are receiving the following message: “We couldn’t connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening”. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected. The embedded services was impacted. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: We have identified that a subset of customers in North America are experiencing issues when connecting to the service.

We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu. Le service est disponible et fonctionne comme prévu.

The issue is resolved and the service is available and performing as expected.

Identified: Nous avons identifié qu’un sous-ensemble des factures soumises par des clients en France est rejeté. Les clients recevront différents messages d’erreur en fonction de la nature de l’échec.

La liste des produits concernés par ce problème est la suivante :

-Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct

We have identified that a subset of the invoices submitted by customers in France are being rejected. Customers will be presented with different error messages for the failures.

The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Monitoring: In order to introduced further stability measures we have scheduled a maintenance at 04:40 ET on the 10 of August that will last for 30 minutes until 05:10 ET on the 10th of August.

During this scheduled period customers might require to re-enter the credentials to log in or be unable to access the services for a brief period of time.

We apologise for any inconvenience this might cause.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We continue to investigate the cause of the issue. If you urgently require access to your G: Drive, please reach out customers services that will be able to apply a workaround.

We apologise for any inconvenience this might cause.

Investigating: We continue to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Investigating: We are continuing to investigate the cause of the issue.

Investigating: We have identified an issue preventing customers in the US from accessing their G drive. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue preventing UK customers from onboarding and reauthenticating Monzo Business bank accounts.

The product/service affected is:

• Sage Sole Trader

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: This incident has been resolved.

Investigating: Due to Bank of APIs unplanned outage, we’d like to inform you that there is an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank who are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking, starting on 10th August from 09:00 BST.

The products/services affected are:

• Sage Business Cloud Accounting UK
• Sage 50 Accounts UK
• Sage Intacct UK
• Sage Sole Trader
• Sage 200 Standard UK
• Sage 200 Professional SPC UK

During this outage, customers of RBS, NatWest and Ulster Bank are unable to use Services of Mobile Banking and Online Banking.

Bank of APIs will be using the time to carry out essential maintenance on their systems that will ensure they continue to provide you and your customers with a reliable service.

This incident affects: NatWest Bank - Accounts API (NWB - Accounts API - CreditCard), Royal Bank of Scotland - Accounts API (RBS - Accounts API - CreditCard), and Ulster Bank NI - Accounts API (UBN - Accounts API - CreditCard).

Thank you. The Sage Team.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We identified an issue where customers in the USA are experiencing slowness when using the demo functionality. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Investigating: We have identified an issue preventing customers in the UK and North America from logging in to Sage X3. Customers are presented with “This page isn’t working” error message. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Identified: The rollout of the fix is ongoing, and we are actively monitoring the service. We appreciate your patience as we work toward full resolution. For urgent assistance, please contact our Customer Services team.

Identified: The rollout of the fix is continuing, and we are actively monitoring the service. If you require urgent assistance, please contact our Customer Services team. We appreciate your patience as we work to resolve this issue.

Identified: We are continuing the rollout of a fix and continue to closely monitor the service. Thank you for your patience. If you require urgent assistance, please contact our Customer Services team.

Identified: We are continuing to roll out a fix. Thank you for your patience as we work to resolve this issue. If you require urgent assistance, please contact our Customer Services team.

Identified: We are continuing to actively work on implementing a fix to resolve the issue and continue to prioritize potentially affected customers. Thank you for your patience as we work to resolve this issue.

Identified: We are actively working to resolve the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you require urgent assistance, please contact our Customer Services team.

Thank you for your patience and understanding.

Identified: We are continuing to actively work on resolving the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Services team. Thank you for your understanding as we work to resolve this issue.

Investigating: We are aware of an issue that may affect some customers who have recently migrated from Sage 50 to Sage Accounting. This may prevent them from using their financial data to complete ITSA submissions or complete a compliant update to HMRC . We are actively working to resolve the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Services team.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.