Sage Status

Identified: Nous continuons à appliquer la correction pour les clients concernés. Merci de votre patience pendant que nous travaillons à résoudre ce problème.

We continue to apply the fix for affected customers. Thank you for your patience as we work to resolve this issue.

Identified: Nous allons coordonner avec chaque client le déploiement du correctif et nous travaillons avec nos partenaires pour rendre ce changement disponible pour eux. Vous pouvez trouver plus d'informations dans ce lien. Nous vous prions de nous excuser pour la gêne occasionnée.

We will be coordinating with each customer on rolling out the fix to customers and are working with partners to get the change available for them. You can find more information in this link. We apologise for any inconvenience this might cause.

Identified: Nous avons identifié un problème empêchant les clients en France d’accéder à l’application en raison d’une récente mise à jour de Google Chrome. Nous travaillons actuellement au déploiement du correctif pour résoudre ce problème.

We have identified an issue where customers in France cannot access the application due to a recent Google Chrome update. We are currently working on deploying the hotfix for this issue.

Identified: We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue.

Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les soldes de congés. Nous poursuivons le développement d’un correctif visant à mettre à jour les soldes de congés déjà incorrects, actuellement en phase de tests approfondis. Nous vous remercions de votre patience pendant que nous continuons à travailler sur ce problème.

Hemos desplegado un ajuste para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de vacaciones. Seguimos trabajando en una solución para actualizar los saldos de vacaciones que ya son incorrectos, la cual está pasando por pruebas exhaustivas. Agradecemos su paciencia mientras continuamos trabajando en este asunto.

Wir haben eine Anpassung bereitgestellt, um zu verhindern, dass zukünftige Neustarts in einen fehlerhaften Zustand geraten, der die Urlaubssalden beeinträchtigt. Wir arbeiten weiterhin an einer Lösung zur Aktualisierung der bereits fehlerhaften Urlaubssalden, die derzeit gründlich getestet wird. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an diesem Anliegen arbeiten.

Identified: We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues. We appreciate your patience while we continue to work on the issue.

Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales. Agradecemos su paciencia mientras continuamos trabajando en este asunto.

Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände. Die Lösung dauert länger als ursprünglich erwartet, da wir gründliche Tests durchführen, um weitere Probleme zu vermeiden. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an der Behebung des Problems arbeiten.

Continuamos a trabalhar na correção dos saldos de férias incorretos. A correção está a levar mais tempo do que o previsto, pois estamos a realizar testes rigorosos para evitar novos problemas. Agradecemos a sua paciência enquanto continuamos a trabalhar na resolução do problema.

Identified: We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January. We appreciate your patience while we continue to work on the issue.

Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos problemas imprevistos que han retrasado la entrega de la solución. Esperamos poder entregarla a principios de la semana del 19 de enero. Agradecemos su paciencia mientras seguimos trabajando en el problema.

Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände, aber wir sind auf unvorhergesehene Probleme gestoßen, die die Bereitstellung der Lösung verzögert haben. Wir erwarten, die Lösung Anfang der Woche vom 19. Januar liefern zu können. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Continuamos a trabalhar na correção dos saldos de férias incorretos, mas surgiram alguns problemas imprevistos que atrasaram a entrega da solução. Esperamos conseguir entregá-la no início da semana de 19 de janeiro. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

Identified: We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days. We appreciate your patience while we continue to work on the issue.

Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema.

Wir arbeiten weiterhin an einer Lösung für die fehlerhaften Urlaubs­guthaben und erwarten, die Korrektur in den kommenden Tagen bereitzustellen. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten.

Continuamos trabalhando em uma correção para os saldos de folga incorretos e esperamos entregá-la nos próximos dias. Agradecemos sua paciência enquanto continuamos trabalhando no problema.

Identified: We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally. The work on the fix is progressing, and we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause.

Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel global. El trabajo en la solución está progresando y esperamos estar listos durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Wir arbeiten weiterhin an der Lösung des Problems, das zu falschen Urlaubs‑ und Abwesenheitssalden führt und Kund*innen weltweit beeinträchtigt. Die Arbeiten an der Lösung schreiten voran, und wir erwarten, in der Woche vom 12. Januar bereit zu sein. Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Continuamos a trabalhar na correção do problema que está a causar saldos incorretos de férias e ausências, afetando clientes globalmente. O trabalho na correção está a progredir e esperamos estar prontos na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

Identified: We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue.

We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally. We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause.

Somos conscientes de un problema adicional donde los empleados no pueden registrar su entrada a través de las aplicaciones móviles de RR. HH. Una solución temporal es que el empleado intente registrar su entrada a través de un navegador. Estamos investigando este problema.

Hemos confirmado que el problema que provoca que los saldos de tiempo libre sean incorrectos está afectando a clientes a nivel global. Hemos identificado la causa y estamos trabajando en una solución que esperamos tener lista durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar.

Wir sind uns eines weiteren Problems bewusst, bei dem Mitarbeiter sich nicht über die HR-Mobil-Apps einloggen können. Eine vorübergehende Lösung besteht darin, dass der Mitarbeiter versucht, sich über einen Browser einzuloggen. Wir untersuchen dieses Problem.

Wir haben bestätigt, dass das Problem, das zu falschen Urlaubszeitguthaben führt, Kunden weltweit betrifft. Wir haben die Ursache identifiziert und arbeiten an einer Lösung, die voraussichtlich in der Woche vom 12. Januar bereit sein wird. Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Estamos cientes de um problema adicional em que os funcionários não conseguem marcar o ponto através das aplicações móveis de RH. Uma solução alternativa é que o funcionário tente marcar o ponto através de um navegador. Estamos a investigar este problema.

Confirmámos que o problema que está a causar saldos de férias incorretos está a afetar clientes globalmente. Identificámos a causa e estamos a trabalhar numa correção que esperamos ter pronta na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

Identified: We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January.

We apologise for any inconvenience this might cause.

Investigating: The issue for which customers are being displayed with incorrect time off balances continues to be investigated

Investigating: We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets. We continue to investigate the issue that results in time off balances being incorrect.

If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.

Investigating: Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix. Secondly, some employee time off balances are incorrect. We are investigating this issue. We appreciate your patience as we work to resolve these issues.

Investigating: We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issues with our email provider are now resolved and emails are being sent as expected.

Identified: Our email provider has identified the cause of the issue and is working on a fix.

Identified: We have identified an issue where customers in NA are not receiving emails after submitting a password reset. Our email provider is working on a resolution.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an issue where customers in the US are getting errors when trying to process payments. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: Nous continuons à appliquer la correction pour les clients concernés. Merci de votre patience pendant que nous travaillons à résoudre ce problème.

We continue to apply the fix for affected customers. Thank you for your patience as we work to resolve this issue.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We are continuing to investigate the cause of the issue.

Investigating: We have identified an issue where global customers are experiencing issues logging into the application. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue where customers in NA are experiencing performance degradation. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Please note that if you have downloaded the latest Windows 11 25H2 (Release Known Issues) update you will be unable to log in to Sage 300 People Managed Service using the remote desktop client.

As a workaround, please download the previous version of RDC from this link or use the Microsoft Windows web client.

Identified: We have identified that customers who have downloaded the latest Windows 11 25H2 (Release Known Issues) update will be unable to log in to Sage 300 People Managed Service using the remote desktop client.

As a workaround, please download the previous version of RDC from this link or use the Microsoft Windows web client.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue preventing global customers from logging into the service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Das Problem ist behoben und der Dienst funktioniert weiterhin wie erwartet.

Monitoring: We identified an issue where customers in Germany were not able to save the data in their accounts. Some were experiencing slow response while navigating the service. The service is now restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.