Sage Status

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: The issue has been identified and we will be applying a fix shortly. The service will be unavailable from 18:00 UTC to 18:30 UTC today, October 31st. Thank you for your understanding as we work to resolve this issue.

Investigating: We have identified an issue causing degraded performance for a small subset of North American customers. We are currently investigating the cause of the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: Le service fonctionne comme prévu. Éviter une récidive est notre priorité, alors que nous surveillons de près le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Nous avons identifié un problème intermittent en France empêchant les clients de s’inscrire à la solution française de facturation électronique. Les clients voient apparaître un message d’erreur : « Soumission échouée ». Nous enquêtons actuellement.

We have identified an intermittent issue in France preventing customers from onboarding to the French E-Invoicing solution. Customers are being presented with an error message: "Submission failed". We are currently investigating.

Investigating: Nous enquêtons sur un problème potentiel avec le service. Une mise à jour sera fournie dans les 30 prochaines minutes.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We have completed testing of a fix and are reviewing options to further enhance customer experience. Thank you for your understanding as we work to resolve this issue. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality.

Identified: We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality

Identified: We are actively working on a fix that is currently undergoing testing. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality.

We appreciate your patience as we work to resolve this issue.

Identified: We have identified the cause of the issue and are actively working on a fix. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality. We appreciate your continued patience as we work toward a resolution.

Identified: We have identified the cause of the issue and continue working on a fix. Existing customers remain unaffected by the issue. A workaround is in place for newly onboarded customers that allows access to the required functionality.

We appreciate your patience as we work to resolve this issue.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue

Investigating: We have identified an issue affecting the Microsoft Teams integration within the Digital Assistant platform used by Sage people, which is currently not functioning for newly onboarded users. At this time, we are aware of impact to customers in the UK. Existing customers remain unaffected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We’ve recently updated the login URL for Sage Construction Management. Due to a notification delivery issue, some customers may not have received the original communication.

To ensure uninterrupted access, please use the new login URL below: Sage Construction Management Login.

We apologize for any inconvenience and appreciate your understanding.

If you have any questions or experience issues with your access, please contact your local customer services team.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: We identified an issue that prevented partners from South Africa from accessing Sage Evolution SDK. This website is used by partners to download the SDK (Software Development Kit) that allows them to install Sage 200 Evolution in customers' computers.

The issue is now resolved and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: All products are now performing as expected and we will continue to monitor them closely.

Identified: We are currently working on the issue with our third-party provider.

Thank you for your patience as we work to resolve this issue.

Identified: Third-party, Microsoft continues to investigate the issue.

Identified: Third-party, Microsoft continues to investigate the issue.

Identified: Third-party, Microsoft is investigating a global technical issue that is impacting the performance and availability of several Sage products.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Earlier this morning we identified and issue that resulted in a subset of customers from South Africa, being unable to take action when using the product as it would get stuck for a brief period of time.

The issue is resolved, and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue preventing SBCA-Individual customers from emailing invoices. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: La panne est résolue et le service continue de fonctionner comme prévu.

The issue is resolved and the service continues to perform as expected.

Monitoring: Le service fonctionne comme prévu. Éviter une récurrence est notre priorité, tandis que nous surveillons le service de près.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Nous avons identifié que les clients utilisant SXT( Sage XRT Treasury), SXBE (Sage XRT Business Exchange), ainsi que les clients de Sage Flux Bancaires, ne peuvent également pas accéder au produit.

Nous avons identifié la cause du problème et travaillons actuellement sur une solution. Nous nous excusons pour les désagréments que cela pourrait engendrer.

We have identified that customers using SXT( Sage XRT Treasury), SXBE (Sage XRT Business Exchange), as well as the Sage Flux Bancaires customers, would also not be able to access the product.

We have identified the cause of the issue and are working on a fix, we apologize for any inconveniences this might cause.

Identified: Nous avons identifié un problème empêchant les clients en France d'accéder à la page web Sage Flux. Un message d’erreur indiquant « cette page ne fonctionne pas » s’affiche.

Nous enquêtons actuellement sur ce problème.

We identified an issue preventing customers in France from accessing the Sage Flux webpage. Customers are being presented with a "this page does not work" error message.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: We identified an issue that was preventing customers globally from accessing the service. The service is now restored and Sage Inventory Planner is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Monitoring: The issue is now restored. The service is currently performing as expected. Customers can now log in to Brightpearl.

We are closely monitoring the service.

Investigating: We have identified an issue where customers in Europe and the US are experiencing a firewall block when logging in or navigating their accounts.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The issue is now restored. The service is currently performing as expected.

We are closely monitoring the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue intermittently preventing customers globally from reaching the Sage Retail (Brightpearl) global login page. Customers already logged in can use the product without issue.

As a workaround customers can use the following URLs to reach the regional login page:

For US accounts use:
https://use1.brightpearlapp.com/admin_login.php?clients_id= < enter account ID here>

For Europe accounts use: https://euw1.brightpearlapp.com/admin_login.php?clients_id= < enter account ID here>

We have identified the cause of the issue and are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified an issue affecting a subset of customers in Australia, who were encountering the error message: "Cache is not valid. Please refresh the platform cache and try again" when connecting to the service.

The issue is now resolved. The service is currently performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The incident is now resolved. The Danske Bank (Personal) bank feed has been restored.

Identified: We identified an issue with our Danske Bank (Personal) bank feed which is offered through Plaid and GoCardless. As a result, we are seeing issues with customers onboarding with Danske Bank.

The products/services affected are:

Sage 50 Accounts UKI Sage BC Accounting Sage Individual

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.