Sage Status

Identified: We are continuing to work on a fix with our third-party provider, Yodlee. We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We continue working with the third-party provider and have identified the cause of the issue and that we are working on a fix.

Investigating: The issue preventing Canadian customers from using Desjardins Bank via Yodlee integration has reoccurred. We are working with our third party, Yodlee, to resolve the issue. All other product functionalities are operating as expected.

Monitoring: The services are restored. We are closely monitoring the services.

Identified: We have identified an issue in Canada preventing customers from using Desjardins Bank via Yodlee integration. All other product functionalities are performing as expected.

The products/services affected are: -Sage 300 Partner Cloud (NA) -Sage 50 Accounts CA -Sage Business Cloud Accounting (NA) -Sage Intacct CA

We are engaged with our third party, Yodlee, to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We are continuing to work on a fix with our third-party provider, Yodlee. We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We continue working with the third-party provider and have identified the cause of the issue and that we are working on a fix.

Investigating: The issue preventing Canadian customers from using Desjardins Bank via Yodlee integration has reoccurred. We are working with our third party, Yodlee, to resolve the issue. All other product functionalities are operating as expected.

Monitoring: The services are restored. We are closely monitoring the services.

Identified: We have identified an issue in Canada preventing customers from using Desjardins Bank via Yodlee integration. All other product functionalities are performing as expected.

The products/services affected are: -Sage 300 Partner Cloud (NA) -Sage 50 Accounts CA -Sage Business Cloud Accounting (NA) -Sage Intacct CA

We are engaged with our third party, Yodlee, to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We are continuing to work on a fix with our third-party provider, Yodlee. We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We continue working with the third-party provider and have identified the cause of the issue and that we are working on a fix.

Investigating: The issue preventing Canadian customers from using Desjardins Bank via Yodlee integration has reoccurred. We are working with our third party, Yodlee, to resolve the issue. All other product functionalities are operating as expected.

Monitoring: The services are restored. We are closely monitoring the services.

Identified: We have identified an issue in Canada preventing customers from using Desjardins Bank via Yodlee integration. All other product functionalities are performing as expected.

The products/services affected are: -Sage 300 Partner Cloud (NA) -Sage 50 Accounts CA -Sage Business Cloud Accounting (NA) -Sage Intacct CA

We are engaged with our third party, Yodlee, to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are aware that some US customers are currently experiencing issues with accessing their Sage Accounting product. Our team is actively working to resolve this matter as quickly as possible. We appreciate your patience and understanding during this time. Please stay tuned for further updates.

Identified: We are continuing to work on a fix with our third-party provider, Yodlee. We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We continue working with the third-party provider and have identified the cause of the issue and that we are working on a fix.

Investigating: The issue preventing Canadian customers from using Desjardins Bank via Yodlee integration has reoccurred. We are working with our third party, Yodlee, to resolve the issue. All other product functionalities are operating as expected.

Monitoring: The services are restored. We are closely monitoring the services.

Identified: We have identified an issue in Canada preventing customers from using Desjardins Bank via Yodlee integration. All other product functionalities are performing as expected.

The products/services affected are: -Sage 300 Partner Cloud (NA) -Sage 50 Accounts CA -Sage Business Cloud Accounting (NA) -Sage Intacct CA

We are engaged with our third party, Yodlee, to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified an issue preventing US central customers from accessing the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We are continuing to work on a fix with our third-party provider, Yodlee. We appreciate your patience and we will let you know as soon as this issue is resolved.

Identified: We continue working with the third-party provider and have identified the cause of the issue and that we are working on a fix.

Investigating: The issue preventing Canadian customers from using Desjardins Bank via Yodlee integration has reoccurred. We are working with our third party, Yodlee, to resolve the issue. All other product functionalities are operating as expected.

Monitoring: The services are restored. We are closely monitoring the services.

Identified: We have identified an issue in Canada preventing customers from using Desjardins Bank via Yodlee integration. All other product functionalities are performing as expected.

The products/services affected are: -Sage 300 Partner Cloud (NA) -Sage 50 Accounts CA -Sage Business Cloud Accounting (NA) -Sage Intacct CA

We are engaged with our third party, Yodlee, to resolve the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue preventing some customers in the USA from accessing the service. The service for all other customers is available and performing as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and all services are performing as expected.

Monitoring: We have identified an issue preventing customers in Europe and North America from logging to the features, Client Management & Admin Panel. The products/services affected were: Major service affected are: • Sage 50 CA • Sage 50 Cloud UKI • Sage 50 US • Sage Business Cloud Paie (FR) • Sage Business Cloud Bureau (FR) • Sage Business Cloud Compatibilite (FR) • Sage for Accountants • Global Payroll • Tide • Sage Business Cloud Accounting (UKI) • Sage Business Cloud Accounting (NA) • Sage Business Cloud Accounting (EU) • Sage Final Accounts Online • Sage Corporation Tax • Sage Business Cloud Payroll • Remote Data Access (RDA) NA • Remote Data Access (RDA) UKI • Sage Online Services • Sage Active • Sage HR • Network Account Services

All services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Investigating: We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.