Sage Status

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Identified: We have identified that the documents being sent by Sage 50 Accounts PT customers that onboarded into AP Automation between the 19th of November and the 9th of December are not being delivered.

We are currently investigating.

Monitoring: We are continuing to monitor the service to avoid any reocurrences.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue where any customer that has onboarded to AP Automation since Nov 19th will not be able to use it. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified that on the 9th of December, during a short period of time, a subset of customers were not receiving their MFA SMS to be able to integrate with Xero.

The issue is now resolved, and the service is available and performing as expected.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: The release has been successfully updated, and everything is now in place. We will continue to closely monitor its performance through during business hours to ensure stability and confirm that everything is functioning as expected.

Identified: We have identified an issue where customers in North America are experiencing performance degradation. We have scheduled maintenance tomorrow, December 6th, from 05:00 UTC to 22:00 UTC, to resolve this issue.

If you are experiencing issues, please swap back to legacy until after the maintenance window.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: We identified an issue that prevents customers from logging in via bookmarks. The correct login URL is here:

link

Resolved: The issue is resolved, and the service is available and performing as expected.

There is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances. They will be reached out to directly, and a fix will be applied for them.

Monitoring: We have resolved the issue that resulted in customers having posted incorrect GL accounts.

We identified that there is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances.

We are going to apply a verified fix to resolve the issue.

There is no action required from the customer's end.

We apologise for any inconvenience this might cause.

Investigating: We are investigating a potential issue resulting in the journals for some customers having posted incorrect GL accounts. An update will be provided within 30 minutes.

Resolved: The issue is now resolved. The service is performing as expected.

Identified: We are continuing to implement the fix for affected customers.

We appreciate your patience as we work to resolve this issue.

Identified: We continue to work on a fix for this issue. We apologise for any inconvenience.

Identified: We have identified the cause of the issue and we are working on a fix.

Investigating: We have identified an issue affecting a subset of customers in the UK and the US. These accounts are unable to sync, meaning they do not have the most recent data from their connected sources in Inventory Planner accounts. All other product functionalities are working as expected.

We are currently investigating the cause of the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Identified: We have identified that the documents being sent by Sage 50 Accounts PT customers that onboarded into AP Automation between the 19th of November and the 9th of December are not being delivered.

We are currently investigating.

Monitoring: We are continuing to monitor the service to avoid any reocurrences.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue where any customer that has onboarded to AP Automation since Nov 19th will not be able to use it. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified that on the 9th of December, during a short period of time, a subset of customers were not receiving their MFA SMS to be able to integrate with Xero.

The issue is now resolved, and the service is available and performing as expected.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue preventing a subset of customers in the UK who are using the latest version of Sage 50 from synchronising with AutoEntry.

We are currently working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu. Les services sont disponibles et fonctionnent comme prévu.

The issue is resolved and the services are available and performing as expected.

Investigating: Nous enquêtons actuellement sur un problème qui affecte les clients en France essayant de télécharger des logiciels Sage depuis My Sage. Les utilisateurs concernés peuvent voir le message d’erreur suivant: "Cette page ne fonctionne pas. Impossible de traiter cette demande via sage.com.dlsecure.ipcache.net pour le moment. ERREUR HTTP 502." Les produits/services concernés sont: • Sage 50 FR • Sage 100 FR • Batigest • ECF (Etats Comptables et Fiscaux) • Sage Génération Experts • Sage Fiscalité

We are currently investigating an issue affecting customers in France who are trying to download Sage software from My Sage. Impacted users may see the following error message: “This page is not working. Unable to process this request via sage.com.dlsecure.ipcache.net at this time. HTTP ERROR 502.” The products/services affected are: • Sage 50 FR • Sage 100 FR • Batigest • ECF (Etats Comptables et Fiscaux) • Sage Génération Experts • Sage Fiscalité