Sage Status

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu et le service est disponible et fonctionne comme prévu.

The issue is resolved and the service is available and performing as expected.

Identified: Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service.

The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Thank you for your patience as we work to resolve this issue.

Identified: The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service.

Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.

Identified: We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically. Our teams are actively investigating the issue.

Affected services may include: -Sage 50 France -Sage 100 France Comptabilité -Sage 100 FR -Sage 50 CA -Sage 100 France Hébergée

We will provide further updates as more information becomes available.

Nous enquêtons actuellement sur un incident affectant la synchronisation des données pour certains clients en Europe et en Amérique du Nord. Les clients peuvent constater des retards dans la réception des données mises à jour, car les synchronisations en attente ne sont actuellement pas traitées automatiquement.

Nos équipes travaillent activement à l’identification et à la résolution du problème.

Les services potentiellement concernés sont les suivants : -Sage 50 France -Sage 100 France Comptabilité -Sage 100 FR -Sage 50 CA -Sage 100 France Hébergée

Nous publierons de nouvelles informations dès que nous en saurons davantage.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.

Identified: We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.

Identified: Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.

Identified: Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.

Identified: We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified an issue preventing North American customers from receiving SMS messages. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified that earlier today there was an issue preventing global customers from logging into all services and products. The issue is now resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: This issue is resolved. All services continue to perform as expected.

Monitoring: Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.

We will continue to monitor closely.

Identified: We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

• Sage Partner Edition (VAT Centre)
• Sage Personal Tax (Personal Tax Viewer)
• Sage Business Cloud Accounting UK (MTD VAT Submissions)
• Sage Sole Trader
• Making Tax Digital (MTD)
• Sage 200 Standard (UKI)
• Sage 200 Professional SPC (UKI)
• Sage 50 UK
• Brightpearl
• Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.

Investigating: We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Investigating: We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.