Sage Status

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Monitoring: The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.

Monitoring: The service continues to be available and performing as expected. We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply." We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: This issue is resolved. All services continue to perform as expected.

Monitoring: Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.

We will continue to monitor closely.

Investigating: We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Resolved: The incident is resolved and the service continues to perform as expected.

Investigating: We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: Customer impact At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue.

The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below: -First Citizens Bank, US
-PNC PINACLE, US
-BMO Online Banking for Business, Canada -TD Bank, US -Silicon Valley Bank, US -Santander, US -First Republic Bank Corporate Online, US -City National Bank EASI, US -Citizens Bank, US -MUFG Connect, US -Customers Bank, US -HSBC, US -J.P. Morgan Access, US -BMO Online Banking for Business, Canada -Commerce, US -Goldman Sachs, US -Wells Fargo Vantage, US -KeyBank, US

The products/services affected were: -Sage BC Accounting NA
-Sage 50c Accounts
-Sage 100 Contractor Cloud
-Sage 100c Accounts -Sage 300 Accounts -Sage Intacct
-Sage Intacct - Technical Solutions Group – Infrastructure

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified an issue that prevented a subset of customers in the US from accessing the service.

The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: We are continuing to monitor the service closely following the restoration of query submissions.

Monitoring: Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Investigating: We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We continue to work on a fix for this issue.

As a workaround please use Standard list view instead of a Custome one.

We apologise for any inconvenience this might cause.

Investigating: We have identified that customers globally are getting an error message when attempting to search for invoice numbers in the Accounts Payable / Accounts Receivable modules.

This issue might not be limited to the above modules and may occur when trying to use filters on any other lister pages.

We have identified the issue and are working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: We have identified the cause of the issue and we are working on a fix.

Investigating: We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.