Sage Status: check for Sage outages and issues

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage North America

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

North America

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Accounting Data Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Application Registry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Authentication Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry - Degraded Performance

Started 12 Jun 2025 19:30:38 (1 month ago), still ongoing

Minor Incident

Investigating

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

AutoEntry - Core

Started 18 Jul 2025 08:39:24 (5 days ago), resolved 18 Jul 2025 15:27:32 (5 days ago)

Minor Incident

Resolved

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Banking Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Operational

Started 15 Jul 2025 14:57:24 (8 days ago), resolved 21 Jul 2025 15:31:30 (2 days ago)

Minor Incident

Resolved

Banking Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Brightpearl

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Brightpearl - Partial Outage

Started 18 Jul 2024 12:34:43 (1 year ago), still ongoing

Minor Incident

Investigating

Brightpearl

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Brightpearl - Partial Outage

Started 2 Mar 2025 14:09:23 (5 months ago), still ongoing

Major Incident

Investigating

Brightpearl

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Community Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Customer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Developer Experience Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Submission Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Messaging Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Subscription Provisioning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Enhanced Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

GoProposal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ISV Marketplace

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

My Workforce Analyzer

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

PAYA Payment Center

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Payments Acceptance Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service - Partial Outage

Started 28 Nov 2024 15:29:01 (8 months ago), still ongoing

Minor Incident

Investigating

Routing Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Payments Out Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pegg Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Remote Data Access (RDA) NA

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.com Websites

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 - Degraded Performance

Started 1 Oct 2024 08:50:38 (10 months ago), still ongoing

Minor Incident

Investigating

Sage 50

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage 50 / Sage 100 US Direct Deposit

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 / Sage 100 US Direct Deposit - Degraded Performance

Started 21 Oct 2024 19:49:57 (9 months ago), still ongoing

Minor Incident

Investigating

Sage 50 / Sage 100 US Direct Deposit

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage 50 Hosted

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 100 Contractor (Cloud Hosted)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 100 Partner Cloud (NA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 300 Partner Cloud (NA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC Accounting Bulk Data Provisioner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai AP Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Assistant

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Extraction

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Split

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai PO matching

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai SIT

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Suggested Response

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation - Degraded Performance

Started 15 Jul 2025 15:05:02 (8 days ago), still ongoing

Minor Incident

Investigating

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage AR Automation - Network

Started 15 Jul 2025 15:10:21 (8 days ago), resolved 16 Jul 2025 13:36:52 (7 days ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage AR Automation - Network

Started 21 Jul 2025 15:53:45 (2 days ago), resolved 21 Jul 2025 19:58:03 (1 day ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage BidMatrix

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage BidMatrix - Major Outage

Started 18 Jul 2024 23:50:26 (1 year ago), still ongoing

Major Incident

Investigating

Sage BidMatrix

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Business Cloud Accounting (NA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Accounting (NA) - Partial Outage

Started 23 Nov 2024 01:28:27 (8 months ago), still ongoing

Major Incident

Investigating

Sage Business Cloud Accounting (NA)

We are aware that some US customers are currently experiencing issues with accessing their Sage Accounting product. Our team is actively working to resolve this matter as quickly as possible. We appreciate your patience and understanding during this time. Please stay tuned for further updates.

Sage Business Cloud Accounting - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Digital Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Financials

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Financials - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll International

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CRM Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Enablement

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Connect

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Mobile

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Teamlink Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal - Partial Outage

Started 11 Mar 2025 13:21:50 (4 months ago), still ongoing

Incident without Impact

Investigating

Sage Developer Portal

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Distribution and Manufacturing Operations (SDMO)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Fixed Assets Hosted

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage for Accountants

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR - Degraded Performance

Started 21 Oct 2024 20:00:50 (9 months ago), still ongoing

Minor Incident

Investigating

Sage HR

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage HR - Partial Outage

Started 30 Jan 2025 20:34:34 (6 months ago), still ongoing

Minor Incident

Investigating

Sage HR

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage HR (CA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR (US)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ID

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct - Major Outage

Started 18 Jul 2024 22:44:11 (1 year ago), still ongoing

Major Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Intacct - Partial Outage

Started 2 Aug 2024 20:33:44 (1 year ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Intacct - Partial Outage

Started 12 May 2025 19:19:08 (2 months ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Intacct - Degraded Performance

Started 20 Jul 2025 08:42:54 (3 days ago), resolved 20 Jul 2025 09:24:39 (3 days ago)

Minor Incident

Resolved

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Intelligent Time

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Inventory Planner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Licensing Service (SLS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network API

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Inbox

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage One Canada (Standard)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage One US (Standard)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Provisioning Portal (X3)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Calculator Agent

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People SFTP

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Provisioning Portal (SEOS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Reporting Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Sales Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Software Auto Update Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Support

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Supply Chain Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Timeslips Anywhere

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Timeslips Go

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage University

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Connector - Shop Floor Control

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Multi Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Multi Tenant) - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Single Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Online Help

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SMB Tracker Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Subscription Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sales User Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Attachments Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Webchat Functionality

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

X3 - SEI Reporting

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Europe

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Europe

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Accounting Data Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Application Registry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Authentication Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry - Degraded Performance

Started 12 Jun 2025 19:30:38 (1 month ago), still ongoing

Minor Incident

Investigating

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

AutoEntry - Core

Started 18 Jul 2025 08:39:24 (5 days ago), resolved 18 Jul 2025 15:27:32 (5 days ago)

Minor Incident

Resolved

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Azuneed (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Banking Service - Degraded Performance

Started 6 Mar 2025 16:32:21 (5 months ago), still ongoing

Minor Incident

Investigating

Banking Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Brightpearl

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Brightpearl - Partial Outage

Started 18 Jul 2024 12:34:43 (1 year ago), still ongoing

Minor Incident

Investigating

Brightpearl

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Cashflow (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Ciel Données Mobiles for Sage 50 FR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Ciel.com (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Ciel.com (FR) - Partial Outage

Started 22 Jul 2025 14:28:08 (14 hours ago), still ongoing

Minor Incident

Investigating

Ciel.com (FR)

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Cloud ID Redirector

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Community Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Companies House Service (CHS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Customer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

DataFlow Service (DFS/AAPI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Developer Experience Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

DSN Control (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

E-Invoicing Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

EDI (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Submission Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Subscriptions

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Messaging Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Subscription Provisioning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services - Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Employee Verification (UK)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Enhanced Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Eurowin (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Experts Comptables Sage FR Website

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Foreign Exchange Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Futrli

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Platform Notifications - Partial Outage

Started 28 Nov 2024 15:49:03 (8 months ago), still ongoing

Major Incident

Investigating

Futrli

Payments Acceptance Service

We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Generation Experts Connector Cloud (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Generation Experts Connector Cloud (FR) - Operational

Started 16 Jul 2025 09:20:05 (7 days ago), resolved 16 Jul 2025 16:01:31 (7 days ago)

Minor Incident

Resolved

Generation Experts Connector Cloud (FR)

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Routing Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service - Degraded Performance

Started 19 Jul 2024 02:01:13 (1 year ago), still ongoing

Minor Incident

Investigating

Routing Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Routing Service - Partial Outage

Started 28 Nov 2024 15:29:01 (8 months ago), still ongoing

Minor Incident

Investigating

Routing Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

GoProposal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

HR Data Service (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ID Lookup

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ISV Marketplace

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Making Tax Digital (MTD)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

MTD ITSA

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

MTD ITSA - Partial Outage

Started 17 Jul 2025 09:41:11 (6 days ago), still ongoing

Minor Incident

Identified

MTD ITSA

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

My Sage

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Natwest Earth

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Online Bureau (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Online Help Center (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Panel Sage Licensing (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Payments Acceptance Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Platform Notifications - Partial Outage

Started 28 Nov 2024 15:49:03 (8 months ago), still ongoing

Major Incident

Investigating

Futrli

Payments Acceptance Service

We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Payments Out Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pegg Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Accountant Cloud

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pension Data Exchange (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Remote Data Access (RDA) UKI

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SaaS Online Banking (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.be

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.com Websites

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Sage 50 - Degraded Performance

Started 1 Oct 2024 08:50:38 (10 months ago), still ongoing

Minor Incident

Investigating

Sage 50

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage 50 - Partial Outage

Started 25 Nov 2024 13:57:41 (8 months ago), still ongoing

Minor Incident

Investigating

Sage 50

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Banking Services (UKI) - Operational

Started 6 Mar 2025 17:17:16 (5 months ago), still ongoing

Incident without Impact

Identified

Sage 50

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

Sage Intacct

We identified an issue preventing customers from using Santander (UK) - Personal and Business via Plaid. All other product functionalities are performing as expected.

We are engaged with our third party, Plaid, to resolve this issue.

The products/services affected are: -Sage 200 UKI -Sage 50 UKI -Sage BC Accounting -Sage Intacct

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage 50 Accounts

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 Accounts UKI - Partial Outage

Started 14 Jul 2025 14:08:06 (9 days ago), still ongoing

Major Incident

Identified

Sage 50 Accounts

We identified an issue that customers in the UK who are trying to enable the AI Document Capture feature. Customers are presented with an error ' It was not possible to connect AI Document Capture".

We are currently investigating.

See all updates

Sage 50 Cloud (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 Cloud Trial (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 Hosted

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 Micropay - UKI

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 Payroll

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 UK DDM – GoCardless

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50 UK DDM – GoCardless - Operational

Started 16 Jul 2025 08:45:47 (7 days ago), resolved 17 Jul 2025 10:17:33 (6 days ago)

Minor Incident

Resolved

Sage 50 UK DDM – GoCardless

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage50c - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 100 Partner Cloud (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage 200 (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 200 Office365

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 200 Partner Cloud (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 200 Portal del Empleado (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 200 Professional SPC (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Sage 200 Standard (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Banking Services (UKI) - Operational

Started 6 Mar 2025 17:17:16 (5 months ago), still ongoing

Incident without Impact

Identified

Sage 50

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

Sage Intacct

We identified an issue preventing customers from using Santander (UK) - Personal and Business via Plaid. All other product functionalities are performing as expected.

We are engaged with our third party, Plaid, to resolve this issue.

The products/services affected are: -Sage 200 UKI -Sage 50 UKI -Sage BC Accounting -Sage Intacct

Sage Accountants Production (SAP)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Accounting Individual

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Active

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai AP Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Extraction

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Split

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Report Recommender

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Transaction Categorisation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation - Degraded Performance

Started 15 Jul 2025 15:05:02 (8 days ago), still ongoing

Minor Incident

Investigating

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage AR Automation - Network

Started 15 Jul 2025 15:10:21 (8 days ago), resolved 16 Jul 2025 13:36:52 (7 days ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage AR Automation - Partial Outage

Started 21 Jul 2025 15:43:16 (2 days ago), still ongoing

Minor Incident

Investigating

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage AR Automation - Network

Started 21 Jul 2025 15:53:45 (2 days ago), resolved 21 Jul 2025 19:58:03 (1 day ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Balances (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Bewerber Online (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Boutique Partenaires (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Accounting (EU)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CRM Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Accounting (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Banking Services (UKI) - Operational

Started 6 Mar 2025 17:17:16 (5 months ago), still ongoing

Incident without Impact

Identified

Sage 50

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

Sage Intacct

We identified an issue preventing customers from using Santander (UK) - Personal and Business via Plaid. All other product functionalities are performing as expected.

We are engaged with our third party, Plaid, to resolve this issue.

The products/services affected are: -Sage 200 UKI -Sage 50 UKI -Sage BC Accounting -Sage Intacct

Sage Business Cloud Accounting - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Bureau (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Comptabilite (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Digital Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Financials

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Financials - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Lohnabrechnung (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Lohnabrechnung (DE) - Partial Outage

Started 1 Aug 2024 10:04:52 (1 year ago), still ongoing

Minor Incident

Investigating

Sage Business Cloud Lohnabrechnung (DE)

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Business Cloud Paie (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll International

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Wage Verification

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Docs

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Reporting

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Enablement

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Connect

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Mobile

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Teamlink Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Corporation Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Customer Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Customers Services UKI

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CV Reader (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Despachos (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal - Partial Outage

Started 11 Mar 2025 13:21:50 (4 months ago), still ongoing

Incident without Impact

Investigating

Sage Developer Portal

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Distribution and Manufacturing Operations (SDMO)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage DPW Cloud

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Drive Services (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Earth

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Earth Business Footprints

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Earth Industry Average Footprints

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage EDI EC (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage EDI PME (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ERP (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage eFactura ContaPlus (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage eFacture (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Final Accounts Online

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Evolution International

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Fixed Assets Hosted

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Flux Bancaires

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage for Accountants

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage FRP 1000 (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage FRP 1000 Partner Cloud (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage HR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR - Partial Outage

Started 30 Jan 2025 20:34:34 (6 months ago), still ongoing

Minor Incident

Investigating

Sage HR

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage HR (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR (IE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR (UK)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HRP (UKI) HR Payroll UKI

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR Online Service (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SageID Redirector for FRP

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ID

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service - Degraded Performance

Started 11 Jul 2024 15:22:02 (1 year ago), still ongoing

Minor Incident

Identified

Banking Service

Sage 50

Sage 200 Professional SPC (UKI)

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:24:34 (1 year ago)

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 16:00:04 (1 year ago)

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

19 Jul 2024 10:12:31 (1 year ago)

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

11 Jul 2024 15:22:02 (1 year ago)

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

10 Jul 2024 13:02:37 (1 year ago)

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

9 Jul 2024 11:09:41 (1 year ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

9 Jul 2024 10:49:28 (1 year ago)

See all updates

Sage Intacct - Partial Outage

Started 2 Aug 2024 20:33:44 (1 year ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Banking Services (UKI) - Operational

Started 6 Mar 2025 17:17:16 (5 months ago), still ongoing

Incident without Impact

Identified

Sage 50

Sage 200 Standard (UKI)

Sage Business Cloud Accounting (UKI)

Sage Intacct

We identified an issue preventing customers from using Santander (UK) - Personal and Business via Plaid. All other product functionalities are performing as expected.

We are engaged with our third party, Plaid, to resolve this issue.

The products/services affected are: -Sage 200 UKI -Sage 50 UKI -Sage BC Accounting -Sage Intacct

Sage Intacct - Partial Outage

Started 12 May 2025 19:19:08 (2 months ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Intelligent Time

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Inventory Planner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage L1000 (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Learning Services Spain

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Licensing (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Licensing Service (SLS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Linkup (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Mobile (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network API

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Connect Outlook Add-In

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Inbox

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Link

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC Domain Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Platform Notification Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SIREN/SIRET

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage One Portugal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Online (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Panel AddOns

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Edition

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SagePay DDM

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payments (UKI)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll DE

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People SFTP

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Personal Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Provisioning Portal (SEOS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Provisioning Portal (X3)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Reporting Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Multi Tenant) - Sage Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage RTX (EU)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage SaaS Accountants (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Sales Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Service Token (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Smartcool (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Software Auto Update Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Soluciones Conectadas (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Soluciones Conectadas API (ES)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Support

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Accountant Cloud AU

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Supply Chain Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Token Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Tu-Efideliza

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage University

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Connector - Shop Floor Control

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Multi Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Single Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Hosted (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Online Help

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage XRT Advanced

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage XRT Business Exchange

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage XRT Treasury

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage XRT Treasury (FR)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ZW Mobile (DE)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sales User Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC Accounting API

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC Accounting Bulk Data Provisioner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC UI

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SIREN/SIRET

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SMB Tracker Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Store Sage FR Website

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Subscription Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service - Degraded Performance

Started 29 Aug 2024 09:08:46 (11 months ago), still ongoing

Minor Incident

Investigating

Tax Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Tax Service - Degraded Performance

Started 7 Dec 2024 09:39:15 (8 months ago), still ongoing

Minor Incident

Investigating

Tax Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Tax Service - Partial Outage

Started 29 Apr 2025 13:00:09 (3 months ago), still ongoing

Minor Incident

Identified

Sage 50

Sage 100 Partner Cloud (FR)

Sage FRP 1000 (FR)

Sage FRP 1000 Partner Cloud (FR)

Sage Online (FR)

More...

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Webchat Functionality

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

X3 - SEI Reporting

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Asia Pacific

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CRM Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Asia Pacific

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Application Registry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Authentication Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry - Degraded Performance

Started 12 Jun 2025 19:30:38 (1 month ago), still ongoing

Minor Incident

Investigating

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

AutoEntry - Core

Started 18 Jul 2025 08:39:24 (5 days ago), resolved 18 Jul 2025 15:27:32 (5 days ago)

Minor Incident

Resolved

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Banking Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Brightpearl

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Community Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Data Hub AU

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Developer Experience Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Enhanced Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Futrli

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

GoProposal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ID Lookup

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ISV Marketplace

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Messaging Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Micropay SFTP for Payflow (AU)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Payments Acceptance Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pegg Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.com Websites

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai AP Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Extraction

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Split

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AP Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage AR Automation - Degraded Performance

Started 15 Jul 2025 15:05:02 (8 days ago), still ongoing

Minor Incident

Investigating

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage AR Automation - Network

Started 15 Jul 2025 15:10:21 (8 days ago), resolved 16 Jul 2025 13:36:52 (7 days ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage AR Automation - Partial Outage

Started 21 Jul 2025 15:43:16 (2 days ago), still ongoing

Minor Incident

Investigating

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage AR Automation - Network

Started 21 Jul 2025 15:53:45 (2 days ago), resolved 21 Jul 2025 19:58:03 (1 day ago)

Minor Incident

Resolved

Sage AR Automation

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Business Cloud Digital Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Enablement

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Mobile

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Construction Management Teamlink Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Distribution and Manufacturing Operations (SDMO)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Earth Business Footprints

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Earth Industry Average Footprints

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Employee Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Global KnowledgeBase

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HandiSoft Client Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HandiSoft Connect

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HandiSoft Final Accounts AU

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HandiSoft Online

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HandiTax Cloud

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ID

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct - Partial Outage

Started 12 May 2025 19:19:08 (2 months ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Intacct Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intelligent Time

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Inventory Planner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online MicrOpay

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online ESP

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online Web API

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online ConnX

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online WageEasy

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online Express Super

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Online Yellowfin

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People Pay

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Software Auto Update Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Support

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Supply Chain Intelligence

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage University

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Single Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Online Help

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sales User Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SMB Tracker Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Webchat Functionality

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage South America

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

South America

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Application Registry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Authentication Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry - Degraded Performance

Started 12 Jun 2025 19:30:38 (1 month ago), still ongoing

Minor Incident

Investigating

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

AutoEntry - Core

Started 18 Jul 2025 08:39:24 (5 days ago), resolved 18 Jul 2025 15:27:32 (5 days ago)

Minor Incident

Resolved

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Banking Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Brightpearl

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Community Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Developer Experience Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Fox NET

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ISV Marketplace

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Messaging Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Payments Acceptance Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Routing Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pegg Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Plataforma Sage

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.com Websites

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Digital Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CRM Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Gestão Contábil

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ID

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Inventory Planner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Sales Management

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Software Auto Update Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Support

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage CRM Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage University

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Single Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Online Help

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sales User Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SMB Tracker Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Webchat Functionality

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Middle East and Africa

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Application Registry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Authentication Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

AutoEntry - Degraded Performance

Started 12 Jun 2025 19:30:38 (1 month ago), still ongoing

Minor Incident

Investigating

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

AutoEntry - Core

Started 18 Jul 2025 08:39:24 (5 days ago), resolved 18 Jul 2025 15:27:32 (5 days ago)

Minor Incident

Resolved

AutoEntry

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Automatic Updates

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service South Africa - Partial Outage

Started 2 Jul 2025 10:41:25 (21 days ago), resolved 18 Jul 2025 16:01:19 (5 days ago)

Minor Incident

Resolved

Banking Service

Sage Business Cloud Accounting ZA

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and all services are available and performing as expected.

18 Jul 2025 16:01:19 (5 days ago)

Identified: Third-Party provider, Yodlee deployed a fix to improve performance however we are still seeing some errors. These errors relate to the high volume of accounts which is beyond what Yodlee recommends. We are continuing to investigate how we can improve reliability.

16 Jul 2025 16:12:51 (7 days ago)

Identified: While investigating, we have identified an issue with our Yodlee connection and successfully implemented a fix which resolved issues for some of the customers. However, we are still seeing some intermittent issues when syncing transactions. We continue to investigate with third-party, Yodlee.

We appreciate your patience as we work to resolve this issue.

14 Jul 2025 15:47:18 (9 days ago)

Identified: We are actively collaborating with third-party provider, Yodlee, who is currently working on a fix to resolve this issue. We appreciate your patience and understanding as we work toward a resolution.

9 Jul 2025 16:29:25 (13 days ago)

Identified: We continue working with the third-party provider, Yodlee and have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.

8 Jul 2025 15:45:47 (15 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party provider, Yodlee. We are monitoring the performance of the feed and the error rate continues to decrease. We appreciate your patience and we will let you know as soon as this issue is resolved

7 Jul 2025 12:19:04 (16 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party, Yodlee and are observing a decrease in the error rate. Thank you for your patience as we work to resolve this issue.

4 Jul 2025 12:00:35 (19 days ago)

Investigating: We continue to investigate the cause of the issue with the third-party, Yodlee. Thank you for your patience as we work to resolve this issue.

3 Jul 2025 12:00:50 (20 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party, Yodlee. We appreciate your patience as we work to resolve this issue.

2 Jul 2025 15:04:34 (21 days ago)

Investigating: We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.

The products/services affected are: -Sage Business Cloud Accounting ZA -Sage 200 Evolution (ZA) -Sage 50 Accounts (ZA) -Sage Intacct ZA

We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.

2 Jul 2025 10:41:25 (21 days ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2 Jul 2025 10:04:43 (21 days ago)

See all updates

Brightpearl

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Channel Business Partner Application

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Community Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Developer Experience Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Embedded Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Evolution: Sync Dash (ZA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

GoProposal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

ISV Marketplace

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Messaging Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Payments Acceptance Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Pegg Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage.com Websites

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 50

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 300 Connected Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage 300 People Managed Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai AP Automation

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Extraction

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Ai Document Split

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Accounting ZA

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Banking Service South Africa - Partial Outage

Started 2 Jul 2025 10:41:25 (21 days ago), resolved 18 Jul 2025 16:01:19 (5 days ago)

Minor Incident

Resolved

Banking Service

Sage Business Cloud Accounting ZA

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and all services are available and performing as expected.

18 Jul 2025 16:01:19 (5 days ago)

Identified: Third-Party provider, Yodlee deployed a fix to improve performance however we are still seeing some errors. These errors relate to the high volume of accounts which is beyond what Yodlee recommends. We are continuing to investigate how we can improve reliability.

16 Jul 2025 16:12:51 (7 days ago)

Identified: While investigating, we have identified an issue with our Yodlee connection and successfully implemented a fix which resolved issues for some of the customers. However, we are still seeing some intermittent issues when syncing transactions. We continue to investigate with third-party, Yodlee.

We appreciate your patience as we work to resolve this issue.

14 Jul 2025 15:47:18 (9 days ago)

Identified: We are actively collaborating with third-party provider, Yodlee, who is currently working on a fix to resolve this issue. We appreciate your patience and understanding as we work toward a resolution.

9 Jul 2025 16:29:25 (13 days ago)

Identified: We continue working with the third-party provider, Yodlee and have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.

8 Jul 2025 15:45:47 (15 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party provider, Yodlee. We are monitoring the performance of the feed and the error rate continues to decrease. We appreciate your patience and we will let you know as soon as this issue is resolved

7 Jul 2025 12:19:04 (16 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party, Yodlee and are observing a decrease in the error rate. Thank you for your patience as we work to resolve this issue.

4 Jul 2025 12:00:35 (19 days ago)

Investigating: We continue to investigate the cause of the issue with the third-party, Yodlee. Thank you for your patience as we work to resolve this issue.

3 Jul 2025 12:00:50 (20 days ago)

Investigating: We are continuing to investigate the cause of the issue with the third-party, Yodlee. We appreciate your patience as we work to resolve this issue.

2 Jul 2025 15:04:34 (21 days ago)

Investigating: We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.

The products/services affected are: -Sage Business Cloud Accounting ZA -Sage 200 Evolution (ZA) -Sage 50 Accounts (ZA) -Sage Intacct ZA

We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.

2 Jul 2025 10:41:25 (21 days ago)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2 Jul 2025 10:04:43 (21 days ago)

See all updates

Sage Business Cloud Digital Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll International

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll Professional

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Payroll South Africa

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Intelligence Reporting

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Business Cloud Self Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Enablement

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Connected Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Community

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Developer Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Distribution and Manufacturing Operations (SDMO)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Evolution International

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Evolution SDK (ZA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Global KnowledgeBase

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage HR - Partial Outage

Started 30 Jan 2025 20:34:34 (6 months ago), still ongoing

Minor Incident

Investigating

Sage HR

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage HR (ZA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage ID

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intacct - Partial Outage

Started 12 May 2025 19:19:08 (2 months ago), still ongoing

Minor Incident

Investigating

Sage Intacct

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sage Intacct Planning

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Intelligence Service (ZA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Inventory Planner

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Network

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Outsourcing

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Partner Hub

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Payroll Advanced (ZA)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage People Payroll

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Portal

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Portal - Operational

Started 16 Jul 2025 09:09:04 (7 days ago), resolved 17 Jul 2025 13:38:19 (6 days ago)

Minor Incident

Resolved

Sage Portal

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all updates

Sage Provisioning Portal (SEOS)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Software Auto Update Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Support

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage University

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 (Single Tenant)

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage X3 Online Help

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SageZA Hosting Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sales User Tax

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SBC Accounting ZA Training

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

SMB Tracker Bot

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

South Africa Online Tax Calculator

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Tax Service

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Webchat Functionality

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Cloud Services

Wed 16

Thu 17

Fri 18

Sat 19

Sun 20

Mon 21

Tue 22

now

Sage Status

Real-time updates of Sage issues and outages

Sage status is Minor Service Outage

AutoEntry

Banking Service

Brightpearl

Routing Service

Sage 50

Sage 50 / Sage 100 US Direct Deposit

Sage AR Automation

Active Incidents

Recently Resolved Incidents

Sage Outage Survival Guide

Sage Components

Sage

Sage North America

North America

Accounting Data Services

Application Registry

Authentication Service

AutoEntry

Banking Service

Brightpearl

Cloud Services

Community Hub

Customer Community

Developer Experience Community

Embedded Services

Embedded Services - Submission Service

Messaging Service

Embedded Services - Subscription Provisioning

Embedded Services - Tax Service

Enhanced Planning

GoProposal

ISV Marketplace

My Workforce Analyzer

PAYA Payment Center

Payments Acceptance Service

Routing Service

Payments Out Service

Pegg Bot

Remote Data Access (RDA) NA

Sage.com Websites

Sage 50

Sage 50 / Sage 100 US Direct Deposit

Sage 50 Hosted

Sage 100 Contractor (Cloud Hosted)

Sage 100 Partner Cloud (NA)

Sage 300 Partner Cloud (NA)

SBC Accounting Bulk Data Provisioner

Sage Ai AP Automation

Sage Ai Assistant

Sage Ai Document Extraction

Sage Ai Document Split

Sage Ai PO matching

Sage Ai SIT

Sage Ai Suggested Response

Sage AR Automation

Sage BidMatrix

Sage Business Cloud Accounting (NA)

Sage Business Cloud Accounting - Sage Intelligence

Sage Business Cloud Digital Network

Sage Business Cloud Financials

Sage Business Cloud Financials - Sage Intelligence

Sage Business Cloud Payroll International

Sage CRM Community

Sage Cloud Enablement

Sage Cloud Portal

Sage Connect

Sage Construction Management

Sage Construction Management Mobile

Sage Construction Management Teamlink Portal

Sage Developer Community

Sage Developer Portal

Sage Distribution and Manufacturing Operations (SDMO)

Sage Fixed Assets Hosted

Sage for Accountants

Sage HR

Sage HR (CA)

Sage HR (US)