Sage Status

Monitoring: We identified a global issue where customers were experiencing delays in processing documents. No customers reported the issue. All other product functionalities were working as expected. The issue is now restored and the service is currently performing as expected.

We are closely monitoring the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Monitoring: If you are experiencing the issue we recommend utilizing PayPal Standard Checkout instead of PayPal Guest Checkout whenever feasible. If you don´t have a PayPal account and you need to pay by credit card, as a workaround you can adjust the language settings on your web browser to avoid any issues as the issue appears only if you are using English-US settings. Here are the instructions for changing the language settings in the top 5 most popular browsers:

Google Chrome: How to Change Chrome's Default Language. Mozilla Firefox: Use Firefox in another language. Safari: Change language in Safari. Microsoft Edge: Use Microsoft Edge in another language. Internet Explorer: Manage display language settings in Windows.

Identified: We have confirmed that the following products will be affected by this issue (only if the customer has the English US region settings):

-Sage 100 Accounts DE -Sage 100 Accounts FR -Sage 200 Accounts UKI -Sage 300 Accounts -Sage 50 Accounts CA -Sage 50 Accounts DE -Sage 50 Accounts FR -Sage 50 Accounts UKI -Sage 50 Accounts US

Thank you for your patience as we work to resolve this issue.

Identified: We identified an issue where customers who are using PayPal via Payment Acceptance are receiving the following error: “Sorry, we were unable to process your payment. Please contact the merchant to pay your invoice.” when they are using the guest checkout (Credit card) for users using the English-US region settings. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified that customers globally are being presented with a "Forbidden" error message when trying to create subscriptions and publish events.

This incident impacts the following services/products.

-Futrli -Payments acceptance

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are aware that some US customers are currently experiencing issues with accessing their Sage Accounting product. Our team is actively working to resolve this matter as quickly as possible. We appreciate your patience and understanding during this time. Please stay tuned for further updates.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We identified an issue preventing US central customers from accessing the service.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Identified: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK -SBC Accounting Individual -Sage 50 UK -Sage 200 -Intacct

We are currently investigating.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

Monitoring: The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Identified: We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected. We are currently working on a fix.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Veuillez noter qu’à certains moments, lorsque le système de vérification des numéros de TVA VIES est fortement sollicité, vous pourriez voir un message indiquant ‘Numéro de TVA incorrect’ même si votre numéro de TVA est correct. Si cela se produit, veuillez réessayer plus tard.

Le service VIES de la Commission continuera de surveiller les 28 composants nationaux VIES de l’UE. A savoir : chaque administration fiscale nationale maintient sa propre base de données et est légalement responsable de la mise à jour et de la disponibilité de son système national. La Commission surveille de près la performance des systèmes nationaux et agit avec les administrations nationales pour garantir la plus grande disponibilité du service web. Le département compétent de l’administration fiscale nationale française travaille à une résolution.

Veuillez également noter qu’il existe des périodes d’indisponibilité programmées du service (par exemple, pour des raisons de maintenance ou de mise à jour des bases de données). Pour connaître les périodes d’indisponibilité programmée, vous pouvez consulter la page AIDE. De plus, pour une surveillance en direct de tous les 28 composants nationaux VIES de l’UE, vous pouvez consulter la section ‘Disponibilité MSA / XI’ sur la page Auto-surveillance.

Please be aware that at times when the VIES VAT number checking system is busy, you might see a message saying ‘VAT number is incorrect’ even if your VAT number is correct. If this happens, please try submitting your request again later.

Our Third-Party EU Vies The Commission will continue monitoring of all 28 EU National VIES components, Each national VAT administration maintains its own database and is legally responsible to keep its national system updated and available. The Commission is closely monitoring the performance of the national systems and is acting with national administrations, in order to ensure the highest availability of the web service.

The competent department of the French National Tax Administration is working towards a resolution. Please also consider that there are scheduled unavailability shifts of the service (e.g., for maintenance reasons, or update of the databases). For any scheduled unavailability shifts, you may consult the HELP page. Moreover, for a live monitoring of all 28 EU National VIES components, you may consult the “MSA / XI Availability” section at the “Self-Monitoring” page.

Monitoring: Nous avons identifié la cause du problème, qui est due à un problème avec notre service tiers EU VIES lors de la validation des numéros de TVA français. Veuillez noter que si vous réessayez, cela devrait fonctionner. Consultez ce SITE pour plus d’informations.

We have identified the cause of the issue and it is due to an issue on our Third-Party EU Vies when validating French VAT numbers. Please be aware to that if you retry it should be working. Check this SITE for more information.

Investigating: Nous avons identifié un problème en France où les clients utilisant l’API VIES pour valider les numéros de TVA français reçoivent un message indiquant « Ce numéro de TVA n’est pas valide ou n’est pas référencé dans VIES », mais s’ils réessayent plus tard, cela fonctionne. Toutes les autres fonctionnalités du produit fonctionnent comme prévu.

Nous sommes actuellement en train d’enquêter.

Les produits/services affectés sont :

-Sage 100 Partner Cloud (FR) -Sage Online -Sage Intacct -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR)

We have identified an issue in France where customers that use the VIES API to validate French VAT numbers are facing a message “This VAT number is not valid or not referenced in VIES”, but if they retry later it is working. All other product functionality is performing as expected.

We are currently investigating.

The products/services affected are: -Sage 100 Partner Cloud (FR) -Sage 100 Online SPP (FR) -Sage Intacct -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR)

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Identified: Thank you for your understanding as we work to resolve this issue.

Identified: We have identified a global issue where customers when accessing the Sage Network - Sage Customer Portal are seeing "Unknown Company" message. All other product functionality is performing as expected. We are currently investigating. The product/service affected is:

• Sage Connect

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We identified a global issue where customers experienced delays in document processing. The incident has now been resolved, and the service is performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: Between 21:10 UTC and 21:17 UTC on February 18th, we identified an issue affecting customers in North America who were experiencing intermittent login problems with our service. Customers were able to successfully log in by refreshing the page and trying again later.

The issue was restored at 21:17 UTC on February 18th, and the service is currently performing as expected.

Resolved: The incident is now resolved. The service continues to perform as expected.

Monitoring: The issue is now restored, and the service is performing as expected.

Investigating: We identified that customers in the US are experiencing an issue with orders not being processed by automation.

We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu. Le service est disponible et fonctionne comme prévu.

The issue is resolved and the service is available and performing as expected.

Investigating: We have identified an issue causing customers in France to experience slowness or a crash when accessing the Generation Expert Cloud Connector marketplace. All other product functionality is working as expected. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service is available and performing as expected.

Investigating: We identified an issue where the sage.com website will intermittently present a “Sage.com is undergoing maintenance right now”. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.