Sage Status

Identified: Afin d'appliquer le correctif, le service sera indisponible le mardi 2 septembre de 19:30 CET à 21:00 CET. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème.

In order to apply the fix, the service will be unavailable on Tuesday, 2nd September from 19:30 CET to 21:00 CET. We appreciate your patience as we work to resolve this issue.

Identified: We have identified an issue in France where new customers are unable to activate their companies. Existing customers are not impacted. We have identified the cause of the issue and are working on a fix. We appreciate your patience as we work to resolve this issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified an issue where customers in Austria are experiencing slow response when using the Web service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We have identified an issue that was preventing a small subset of customers in the UK from accessing the service. The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: We are continuing to investigate the cause of the issue and are observing a reduction in the number of errors. We appreciate your patience as we work to resolve this issue.

Identified: We have identified an issue preventing customers in South Africa from re-linking their Absa bank feeds. Some customers report that the bank feeds are not updating. We are engaged and working with third-party provider, Yodlee to resolve this issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: In the meantime, customers can use their recovery code to access their product. Alternatively, they may use a One-Time Passcode (OTP) or contact Customer Services for assistance with recovery code access. Thank you for your patience as we work to resolve this issue.

Identified: We have identified the cause of the issue, and we are working on a fix. Thank you for your patience as we work to resolve this issue.

Investigating: We are continuing to investigate the cause of the issue. As a temporary measure, customers can use the recovery code to login to their product or alternatively use the One Time Passcode (OTP). We appreciate your patience as we work to resolve this issue.

Investigating: We have identified an issue preventing a subset of customers in France from receiving the 6-digit code via SMS to validate access to their Sage ID account. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We have identified a performance issue affecting global customers. Customers will identify slowness when accessing the service. We are currently investigating.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The issue is resolved and the service continues to perform as expected.

Monitoring: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. We identified slowness when accessing the service for users in Europe.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu et le service continue de fonctionner comme prévu.

The issue is resolved and the service continues to perform as expected.

Monitoring: Le service fonctionne comme prévu. Nous surveillons attentivement le service.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Identified: Nous avons identifié un problème empêchant les clients en France de voir les options dans le menu déroulant "Exercice" sur la page "Écritures de paie". Toutes les autres fonctionnalités du produit fonctionnent comme prévu.

Afin d’appliquer un correctif, nous avons planifié une interruption du service entre 19h30 CET et 21h00 CET.

Le produit pourrait être indisponible pendant cette période programmée.

Nous nous excusons pour tout désagrément que cela pourrait causer.

We have identified and issue preventing customers in France from seeing options on the "Exercise" dropdown menu, on the "Payroll Entries" page. All other product functionality is working as expected.

In order to apply a fix for the issue we have scheduled a downtime of the service between 19:30 CET and 21:00 CET.

The product may be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: We have identified an issue that was preventing a subset of customers in North America from accessing the service. The issue is resolved and the service is available and performing as expected.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: The incident is resolved. The service is now performing as expected.

Investigating: We have identified an intermittent issue affecting a subset of customers in the European region when using the application. These customers are encountering the error message: "No Connection with that ID: Status code '404'."

We are currently investigating the cause of the issue.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Resolved: Le problème est résolu et le service continue de fonctionner comme prévu.

The issue is resolved and the service continues to perform as expected.

Monitoring: Nous avons identifié un problème qui empêchait les clients en France d’ouvrir des dossiers lors de l’utilisation de Sage 50 FR. Un message d’erreur s’affichait. Le processus ne peut pas accéder au fichier car il est utilisé par un autre processus lors de l’ouverture du dossier. Le service est désormais rétabli et fonctionne comme prévu. Éviter toute réapparition est notre priorité, et nous surveillons le service de près.

We have identified an issue that was preventing customers in France from opening folders when using Sage 50 FR. Customers were presented with error message "The process cannot access the file because it is being used by another process" when opening the folder. The service is now restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Investigating: We are investigating a potential issue with the service. An update will be provided within 30 minutes.