Cloudflare Status
Real-time updates of Cloudflare issues and outages
Cloudflare status is Minor Service Outage
Analytics
API
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Bot Management
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Active Incidents
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Recently Resolved Incidents
We are investigating an issue resulting in degraded network performance affecting our Frankfurt datacenters. We are working to mitigate this problem. More updates to follow shortly.
Cloudflare is investigating issues with Network Performance in Seattle.
We are working to analyze and mitigate this problem. More updates to follow shortly.
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Cloudflare is aware of, and investigating increased Websocket Errors for a subset of customers. Further detail will be provided as more information becomes available.
Cloudflare is investigating issues with Zero Trust Gateway HTTP Logs not populating with new data.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Cloudflare is investigating issues with DNS Resolution that may impact a subset of customers. We will provide an update as soon as possible.
Reporting and analytics for Cloudflare's Firewall features are delayed for a subset of customers. These services are still fully operational, just analytics are delayed.
We are working to mitigate this problem. More updates to follow shortly.
We are investigating reports of an elevated level of errors serving images.
Cloudflare is investigating issues with accessing the Cloudflare Dashboard in Japan region.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard are impacted as requests might see sporadic failures accessing the Dashboard.
Cloudflare is investigating an issue where some customers may see duplicated charges. All other services are operating normally.
We will provide an update once more information becomes available.
We are investigating reports of errors being returned when attempting to view images in Cloudflare Images via Cloudflare Dashboard or serving Cloudflare hosted images.
Cloudflare has identified issues with the unexpected application of a single WAF managed rule causing false positives in some cases.
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Cloudflare has identified an issue on which customers might be unable to create or modify DDoS overrides via Dashboard. A fix has been implemented and we are monitoring the results.
Cloudflare has identified an issue with certain Bot Management rulesets features. Customers may observe Bot Management rules not behaving as expected. We are working to mitigate this problem. More updates to follow shortly.
We are working to mitigate this problem. More updates to follow shortly.
We are investigating reports of increased rates of errors for customers attempting to configure new or existing Rate Limiting rules. Existing rules are continuing to function normally.
We have identified an issue that some customers may be unable to access some parts of the Cloudflare Support Portal.
Further detail will be provided as more information becomes available.
We are investigating reports of an increase in HTTP 5XX errors associated with our Houston (IAH) datacenter.
Cloudflare DNS Analytics processing is running behind. This affects timely delivery of customer data.
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: a transient error upon attempting to add a domain via Dashboard. Further detail will be provided as more information becomes available.
Cloudflare is investigating issues with Network Performance in Melbourne.
We are working to analyze and mitigate this problem. More updates to follow shortly.
Cloudflare Outage Survival Guide
Cloudflare Components
Cloudflare Sites and Services
Abuse Reports
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Always Online
Analytics
Cloudflare DNS Analytics processing is running behind. This affects timely delivery of customer data.
Reporting and analytics for Cloudflare's Firewall features are delayed for a subset of customers. These services are still fully operational, just analytics are delayed.
We are working to mitigate this problem. More updates to follow shortly.
API
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Cloudflare is investigating issues with accessing the Cloudflare Dashboard in Japan region.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard are impacted as requests might see sporadic failures accessing the Dashboard.
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
API Shield
Apps Marketplace
Area 1 - API
Area 1 - Dash
Argo Smart Routing
Audit Logs
Authoritative DNS
Billing
Cloudflare is investigating an issue where some customers may see duplicated charges. All other services are operating normally.
We will provide an update once more information becomes available.
Blog
Bring Your Own IP (BYOIP)
Browser Isolation
Bot Management
Cloudflare has identified an issue with certain Bot Management rulesets features. Customers may observe Bot Management rules not behaving as expected. We are working to mitigate this problem. More updates to follow shortly.
We are working to mitigate this problem. More updates to follow shortly.
Cache Reserve
Calls
CDN/Cache
CDN Cache Purge
Challenge Platform
Cloud Access Security Broker (CASB)
Cloud Connector
Cloud Email Security (Area1)
Cloud Email Security (Zero Trust)
Cloudforce One Reports
Community Site
Custom Pages
D1
Data Localization Suite
Data Loss Prevention (DLP)
Dashboard
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: a transient error upon attempting to add a domain via Dashboard. Further detail will be provided as more information becomes available.
Cloudflare has identified an issue on which customers might be unable to create or modify DDoS overrides via Dashboard. A fix has been implemented and we are monitoring the results.
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Cloudflare is investigating issues with accessing the Cloudflare Dashboard in Japan region.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard are impacted as requests might see sporadic failures accessing the Dashboard.
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Developer's Site
Digital Experience Monitoring (DEX)
Distributed Web Gateway
DNS Firewall
Cloudflare is investigating issues with DNS Resolution that may impact a subset of customers. We will provide an update as soon as possible.
DNS Root Servers
DNS Updates
Durable Objects
Email Routing
Ethereum Gateway
Firewall
We are investigating reports of increased rates of errors for customers attempting to configure new or existing Rate Limiting rules. Existing rules are continuing to function normally.
Cloudflare has identified issues with the unexpected application of a single WAF managed rule causing false positives in some cases.
Gateway
Cloudflare is investigating issues with Zero Trust Gateway HTTP Logs not populating with new data.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Geo-Key Manager
Health Checks
Hyperdrive
Image Resizing
Images
We are investigating reports of errors being returned when attempting to view images in Cloudflare Images via Cloudflare Dashboard or serving Cloudflare hosted images.
We are investigating reports of an elevated level of errors serving images.
Infrastructure
Load Balancing and Monitoring
Lists
Logs
Magic Firewall
Magic Transit
Magic WAN
Magic WAN Connector
Marketing Site
Mirage
Network
Cloudflare is investigating issues with Network Performance in Melbourne.
We are working to analyze and mitigate this problem. More updates to follow shortly.
Notifications
Observatory
Page Shield
Pages
R2
Radar
Randomness Beacon
Recursive DNS
Registrar
Registration Data Access Protocol (RDAP)
Rules
Secondary DNS
Security Center
Snippets
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Speed Optimizations
Stream
SSL Certificate Provisioning
SSL for SaaS Provisioning
Subscriptions
Support Site
We have identified an issue that some customers may be unable to access some parts of the Cloudflare Support Portal.
Further detail will be provided as more information becomes available.
Time Services
Trace
Tunnel
Turnstile
User Profiles
Waiting Room
WARP
Web Analytics
WebSockets
Cloudflare is aware of, and investigating increased Websocket Errors for a subset of customers. Further detail will be provided as more information becomes available.
Workers
Workers AI
Workers Preview
Workers KV
Zaraz
Zero Trust
Zero Trust Dashboard
Zone Versioning
Cloudflare Africa
Accra, Ghana - (ACC)
Algiers, Algeria - (ALG)
Casablanca, Morocco - (CMN)
Annaba, Algeria - (AAE)
Antananarivo, Madagascar - (TNR)
Cape Town, South Africa - (CPT)
Dakar, Senegal - (DKR)
Dar Es Salaam, Tanzania - (DAR)
Djibouti City, Djibouti - (JIB)
Durban, South Africa - (DUR)
Gaborone, Botswana - (GBE)
Harare, Zimbabwe - (HRE)
Johannesburg, South Africa - (JNB)
Kigali, Rwanda - (KGL)
Lagos, Nigeria - (LOS)
Luanda, Angola - (LAD)
Maputo, Mozambique - (MPM)
Mombasa, Kenya - (MBA)
Nairobi, Kenya - (NBO)
Oran, Algeria - (ORN)
Ouagadougou, Burkina Faso - (OUA)
Port Louis, Mauritius - (MRU)
Réunion, France - (RUN)
ABIDJAN, Ivory Coast - (ASK)
Tunis, Tunisia - (TUN)
ABIDJAN, Ivory Coast - (ABJ)
Kinshasa, DR Congo - (FIH)
Cairo, Egypt - (CAI)
Windhoek, Namibia - (WDH)
Yamoussoukro, Ivory Coast - (ASK)
Abidjan, Ivory Coast - (ABJ)
KAMPALA, Uganda - (EBB)
Saint-Denis, Réunion - (RUN)
Cloudflare Asia
Ahmedabad, India - (AMD)
Almaty, Kazakhstan - (ALA)
Bangalore, India - (BLR)
Bangkok, Thailand - (BKK)
Bandar Seri Begawan, Brunei - (BWN)
Bhubaneswar, India - (BBI)
Cebu, Philippines - (CEB)
Chandigarh, India - (IXC)
Changde, China - (CGD)
Chennai, India - (MAA)
Chittagong, Bangladesh - (CGP)
Colombo, Sri Lanka - (CMB)
Dhaka, Bangladesh - (DAC)
Foshan, China - (FUO)
Fukuoka, Japan - (FUK)
Fuzhou, China - (FOC)
Guangzhou, China - (CAN)
Haikou, China - (HAK)
Hanoi, Vietnam - (HAN)
Hengshui, China - (SJW)
Ho Chi Minh City, Vietnam - (SGN)
Hong Kong - (HKG)
Hyderabad, India - (HYD)
Islamabad, Pakistan - (ISB)
Jakarta, Indonesia - (CGK)
Jashore, Bangladesh - (JSR)
Jinan, China - (TNA)
Johor Bahru, Malaysia -Â (JHB)
Kanpur, India - (KNU)
Kaohsiung City, Taiwan - (KHH)
Karachi, Pakistan - (KHI)
Kathmandu, Nepal - (KTM)
Kolkata, India - (CCU)
Krasnoyarsk, Russia - (KJA)
Kuala Lumpur, Malaysia - (KUL)
Lahore, Pakistan - (LHE)
Langfang, China - (PKX)
Lanzhou, China - (LHW)
Macau - (MFM)
Malé, Maldives - (MLE)
Mandalay, Myanmar - (MDL)
Manila, Philippines - (MNL)
Mumbai, India - (BOM)
Nagpur, India - (NAG)
Naha, Japan - (OKA)
New Delhi, India - (DEL)
Osaka, Japan - (KIX)
Patna, India - (PAT)
Phnom Penh, Cambodia - (PNH)
Qingdao, China - (TAO)
Seoul, South Korea - (ICN)
Thimphu, Bhutan - (PBH)
Shanghai, China - (SHA)
Singapore, Singapore - (SIN)
Surat Thani, Thailand - (URT)
Taipei, Taiwan - (TPE)
Tashkent, Uzbekistan - (TAS)
Tianjin, China - (TSN)
Tokyo, Japan - (NRT)
Ulaanbaatar, Mongolia - (ULN)
Vientiane, Laos - (VTE)
Xinyu, China - (KHN)
Yangon, Myanmar - (RGN)
Yerevan, Armenia - (EVN)
Yogyakarta, Indonesia - (JOG)
Zhongshan, China - (ZGN)
Cagayan de Oro, Philippines - (CGY)
Wuhu, China - (WHU)
Taizhou, China - (HYN)
Kochi, India - (COK)
Denpasar, Indonesia - (DPS)
Kannur, India - (CNN)
Shenzhen, China - (SZX)
Guiyang, China - (KWE)
Shaoxing, China - (HGH)
Changzhou, China - (CZX)
Kunming, China - (KMG)
Chiang Mai, Thailand - (CNX)
Zhengzhou, China - (CGO)
Yangquan, China - (TYN)
Changsha, China - (CSX)
Dalian, China - (DLC)
Beihai, China - (BHY)
Chongqing, China - (CKG)
Huainan, China - (HFE)
Xiangyang, China - (XFN)
Xining, China - (XNN)
Da Nang, Vietnam - (DAD)
Jiaxing, China - (JXG)
Tarlac City, Philippines - (CRK)
Thimphu, Bhutan - (PBH)
Baoji, China - (XIY)
Chengdu, China - (CTU)
ASTANA, Kazakhstan - (NQZ)
Nanning, China - (NNG)
Zibo, China - (TNA)
Cloudflare Europe
Amsterdam, Netherlands - (AMS)
Athens, Greece - (ATH)
Barcelona, Spain - (BCN)
Belgrade, Serbia - (BEG)
Berlin, Germany - (TXL)
Bratislava, Slovakia - (BTS)
Brussels, Belgium - (BRU)
Bucharest, Romania - (OTP)
Budapest, Hungary - (BUD)
Chișinău, Moldova - (KIV)
Copenhagen, Denmark - (CPH)
Cork, Ireland - (ORK)
Dublin, Ireland - (DUB)
Düsseldorf, Germany - (DUS)
Edinburgh, United Kingdom - (EDI)
Frankfurt, Germany - (FRA)
We are investigating an issue resulting in degraded network performance affecting our Frankfurt datacenters. We are working to mitigate this problem. More updates to follow shortly.
Geneva, Switzerland - (GVA)
Gothenburg, Sweden - (GOT)
Hamburg, Germany - (HAM)
Helsinki, Finland - (HEL)
Istanbul, Turkey - (IST)
Izmir, Turkey - (ADB)
Kyiv, Ukraine - (KBP)
Lisbon, Portugal - (LIS)
London, United Kingdom - (LHR)
Luxembourg City, Luxembourg - (LUX)
Madrid, Spain - (MAD)
Manchester, United Kingdom - (MAN)
Marseille, France - (MRS)
Milan, Italy - (MXP)
Minsk, Belarus - (MSQ)
Moscow, Russia - (DME)
Munich, Germany - (MUC)
Nicosia, Cyprus - (LCA)
Oslo, Norway - (OSL)
Palermo, Italy - (PMO)
Paris, France - (CDG)
Prague, Czech Republic - (PRG)
ReykjavÃk, Iceland - (KEF)
Riga, Latvia - (RIX)
Rome, Italy - (FCO)
Saint Petersburg, Russia - (LED)
Sofia, Bulgaria - (SOF)
Stockholm, Sweden - (ARN)
Stuttgart, Germany - (STR)
Tallinn, Estonia - (TLL)
Tbilisi, Georgia - (TBS)
Thessaloniki, Greece - (SKG)
Tirana, Albania - (TIA)
Tver, Russian Federation - (KLD)
Vienna, Austria - (VIE)
Vilnius, Lithuania - (VNO)
Warsaw, Poland - (WAW)
Yekaterinburg, Russia - (SVX)
Zagreb, Croatia - (ZAG)
Zürich, Switzerland - (ZRH)
Lyon, France - (LYS)
Bordeaux, France - (BOD)
Skopje, North Macedonia - (SKP)
Cloudflare Latin America & the Caribbean
Americana, Brazil - (QWJ)
Arica, Chile - (ARI)
Asunción, Paraguay - (ASU)
Belém, Brazil - (BEL)
Belo Horizonte, Brazil - (CNF)
Blumenau, Brazil - (BNU)
Bogotá, Colombia - (BOG)
Brasilia, Brazil - (BSB)
Buenos Aires, Argentina - (EZE)
Caçador, Brazil - (CFC)
Campinas, Brazil - (VCP)
Córdoba, Argentina - (COR)
Cuiabá, Brazil - (CGB)
Curitiba, Brazil - (CWB)
Florianopolis, Brazil - (FLN)
Fortaleza, Brazil - (FOR)
Georgetown, Guyana - (GEO)
Goiânia, Brazil - (GYN)
Guatemala City, Guatemala - (GUA)
Guayaquil, Ecuador - (GYE)
ItajaÃ, Brazil - (ITJ)
Joinville, Brazil - (JOI)
Juazeiro do Norte, Brazil - (JDO)
Lima, Peru - (LIM)
Salvador, Brazil - (SSA)
Manaus, Brazil - (MAO)
MedellÃn, Colombia - (MDE)
Neuquén, Argentina - (NQN)
Panama City, Panama - (PTY)
Paramaribo, Suriname - (PBM)
Porto Alegre, Brazil - (POA)
Quito, Ecuador - (UIO)
Recife, Brazil - (REC)
Ribeirao Preto, Brazil - (RAO)
Rio de Janeiro, Brazil - (GIG)
San José, Costa Rica - (SJO)
Santiago, Chile - (SCL)
Santo Domingo, Dominican Republic - (SDQ)
São José do Rio Preto, Brazil - (SJP)
São José dos Campos, Brazil - (SJK)
São Paulo, Brazil - (GRU)
Sorocaba, Brazil - (SOD)
Tegucigalpa, Honduras - (TGU)
Timbó, Brazil - (NVT)
Uberlândia, Brazil - (UDI)
Vitoria, Brazil - (VIX)
Campos dos Goytacazes, Brazil - (CAW)
Chapeco, Brazil - (XAP)
Bridgetown, Barbados - (BGI)
St. George's, Grenada - (GND)
Santiago de los Caballeros, Dominican Republic - (STI)
La Paz, Bolivia - (LPB)
San Juan, Puerto Rico - (SJU)
Barranquilla, Colombia - (BAQ)
Palmas, Brazil - (PMW)
Aracatuba, Brazil - (ARU)
Port of Spain, Trinidad and Tobago - (POS)
Salvador, Brazil - (SSA)
Timbo, Brazil - (NVT)
Neuquen, Argentina - (NQN)
Cloudflare Middle East
Amman, Jordan - (AMM)
Astara, Azerbaijan - (LLK)
Baghdad, Iraq - (BGW)
Baku, Azerbaijan - (GYD)
Basra, Iraq - (BSR)
Beirut, Lebanon - (BEY)
Dammam, Saudi Arabia - (DMM)
Doha, Qatar - (DOH)
Dubai, United Arab Emirates - (DXB)
Erbil, Iraq - (EBL)
Haifa, Israel - (HFA)
Jeddah, Saudi Arabia - (JED)
Kuwait City, Kuwait - (KWI)
Manama, Bahrain - (BAH)
Muscat, Oman - (MCT)
Najaf, Iraq - (NJF)
Nasiriyah, Iraq - (XNH)
Ramallah - (ZDM)
Riyadh, Saudi Arabia - (RUH)
Sulaymaniyah, Iraq - (ISU)
Tel Aviv, Israel - (TLV)
Cloudflare North America
Ashburn, VA, United States - (IAD)
Atlanta, GA, United States - (ATL)
Boston, MA, United States - (BOS)
Buffalo, NY, United States - (BUF)
Calgary, AB, Canada - (YYC)
Charlotte, NC, United States - (CLT)
Chicago, IL, United States - (ORD)
Columbus, OH, United States - (CMH)
Dallas, TX, United States - (DFW)
Denver, CO, United States - (DEN)
Detroit, MI, United States - (DTW)
Honolulu, HI, United States - (HNL)
Houston, TX, United States - (IAH)
We are investigating reports of an increase in HTTP 5XX errors associated with our Houston (IAH) datacenter.
Indianapolis, IN, United States - (IND)
Jacksonville, FL, United States - (JAX)
Kansas City, MO, United States - (MCI)
Las Vegas, NV, United States - (LAS)
Los Angeles, CA, United States - (LAX)
McAllen, TX, United States - (MFE)
Memphis, TN, United States - (MEM)
Mexico City, Mexico - (MEX)
Miami, FL, United States - (MIA)
Minneapolis, MN, United States - (MSP)
Montgomery, AL, United States - (MGM)
Montréal, QC, Canada - (YUL)
Nashville, United States - (BNA)
Newark, NJ, United States - (EWR)
Norfolk, VA, United States - (ORF)
Omaha, NE, United States - (OMA)
Ottawa, Canada - (YOW)
Philadelphia, United States - (PHL)
Phoenix, AZ, United States - (PHX)
Pittsburgh, PA, United States - (PIT)
Portland, OR, United States - (PDX)
Queretaro, MX, Mexico - (QRO)
Richmond, VA, United States - (RIC)
Sacramento, CA, United States - (SMF)
Salt Lake City, UT, United States - (SLC)
San Diego, CA, United States - (SAN)
San Jose, CA, United States - (SJC)
Saskatoon, SK, Canada - (YXE)
Seattle, WA, United States - (SEA)
Cloudflare is investigating issues with Network Performance in Seattle.
We are working to analyze and mitigate this problem. More updates to follow shortly.
Sioux Falls, South Dakota - (FSD)
St. Louis, MO, United States - (STL)
Tallahassee, FL, United States - (TLH)
Toronto, ON, Canada - (YYZ)
Vancouver, BC, Canada - (YVR)
Winnipeg, MB, Canada - (YWG)
San Francisco, United States - (SFO)
Kingston, Jamaica - (KIN)
Bangor, United States - (BGR)
Austin, United States - (AUS)
Albuquerque, United States - (ABQ)
Guadalajara, Mexico - (GDL)
San Antonio, United States - (SAT)
Cleveland, United States - (CLE)
Durham, United States - (RDU)
Oklahoma City, United States - (OKC)
Tampa, United States - (TPA)
Anchorage, United States - (ANC)
Halifax, Canada - (YHZ)
Cloudflare Oceania
Adelaide, SA, Australia - (ADL)
Auckland, New Zealand - (AKL)
Brisbane, QLD, Australia - (BNE)
Canberra, ACT, Australia - (CBR)
Christchurch, New Zealand - (CHC)
Hagatna, Guam - (GUM)
Melbourne, VIC, Australia - (MEL)
Cloudflare is investigating issues with Network Performance in Melbourne.
We are working to analyze and mitigate this problem. More updates to follow shortly.
Noumea, New Caledonia - (NOU)
Perth, WA, Australia - (PER)
Sydney, NSW, Australia - (SYD)
Tahiti, French Polynesia - (PPT)
Suva, Fiji - (SUV)
Hobart, Australia - (HBA)
Cloudflare Alternatives
Edge Delivery
We became aware of an issue with Edge Delivery related to service degradation in the form of timeouts towards the traffic directed to this one specific Datacenter in Newark NJ, causing a 5xx errors downstream for customers. The issue started at 18:06 UTC on September 6th, 2024.
We can confirm that the issue is now resolved as of 19:33 UTC on September 6th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
ETP/SIA: Web Proxy
We are investigating an issue with Secure Internet Access related to latency and intermittent availability issues. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Argentina
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
Bolivia
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
IPVanish Server Status
We are currently investigating a potential service impacting situation in this location. There is partial outage at this location that is affecting connections to some of the servers.
