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Cloudflare status is Minor Service Outage
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Active Incidents
AWS recently updated their SDKs to enable CRC32 checksums on multiple object operations by default. R2 does not currently support CRC32 checksums, and the default configurations will return header related errors such as Header 'x-amz-checksum-algorithm' with value 'CRC32' not implemented.
Impacted users can either pin AWS SDKs to a prior version or modify the configuration to restore the prior default behavior of not checking checksums on upload.
For more details, see the examples section of the R2 Docs for the relevant SDK: https://developers.cloudflare.com/r2/examples/aws/
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Recently Resolved Incidents
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: A recent deployment of the Cloudflare API is breaking specific actions in Zone settings: "security_level", "minify" ,"server_side_exclude" and "cloudflare_page_rule" resources currently cannot be modified. Further details will be provided as more information becomes available.
Users may see increased latency or timeouts when using Workers Builds.
Cloudflare is monitoring Network Performance in Dallas. More updates to follow shortly.
Cloudflare is aware of, and investigating an issue with changing the "Ignore Query String" cache settings. Existing configurations are working as expected. Further detail will be provided as more information becomes available.
We are currently investigating potential issues that might affect workers running on our Singapore colo.
Customers experienced an increase in response errors from the R2 service hitting buckets in the WEUR region. Impacted users will see increases in HTTP 500 response codes on requests. We are currently Investigating.
Cloudflare is investigating issues with Image Resizing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Cloudflare is aware of a limited number of cases where dynamic steering Load Balancers incorrectly routed traffic to a single pool. The root cause of the issue was identified and a fix was applied. The unexpected behaviour was noted between January 13th 23:00 UTC and January 14th 15:45 UTC.
Cloudflare has identified an issue with Low Edge Cache TTL during assets revalidation. Cached requests TTL might intermittently not be respected.
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Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: A recent deployment of the Cloudflare API is breaking specific actions in Zone settings: "security_level", "minify" ,"server_side_exclude" and "cloudflare_page_rule" resources currently cannot be modified. Further details will be provided as more information becomes available.
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Billing
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
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Cloudflare has identified an issue with Low Edge Cache TTL during assets revalidation. Cached requests TTL might intermittently not be respected.
Cloudflare is aware of, and investigating an issue with changing the "Ignore Query String" cache settings. Existing configurations are working as expected. Further detail will be provided as more information becomes available.
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We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
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Cloudflare is investigating issues with Image Resizing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
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Load Balancing and Monitoring
Cloudflare is aware of a limited number of cases where dynamic steering Load Balancers incorrectly routed traffic to a single pool. The root cause of the issue was identified and a fix was applied. The unexpected behaviour was noted between January 13th 23:00 UTC and January 14th 15:45 UTC.
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Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
R2
Customers experienced an increase in response errors from the R2 service hitting buckets in the WEUR region. Impacted users will see increases in HTTP 500 response codes on requests. We are currently Investigating.
AWS recently updated their SDKs to enable CRC32 checksums on multiple object operations by default. R2 does not currently support CRC32 checksums, and the default configurations will return header related errors such as Header 'x-amz-checksum-algorithm' with value 'CRC32' not implemented.
Impacted users can either pin AWS SDKs to a prior version or modify the configuration to restore the prior default behavior of not checking checksums on upload.
For more details, see the examples section of the R2 Docs for the relevant SDK: https://developers.cloudflare.com/r2/examples/aws/
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Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
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We are currently investigating potential issues that might affect workers running on our Singapore colo.
Users may see increased latency or timeouts when using Workers Builds.