Cloudflare Status
Real-time updates of Cloudflare issues and outages
Cloudflare status is Minor Service Outage
Billing
CDN/Cache
D1
Dashboard
Image Resizing
Logs
Notifications
Active Incidents
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Recently Resolved Incidents
Cloudflare is investigating an issue where customers may have received a false positive "521: Web Server Is Down" email alert. The issue has been identified, and a fix is being implemented.
We are currently investigating increased request latency for a subset of requests in IAD and ORD. More updates to follow shortly.
We are currently investigating reports that customers using WARP are experiencing issues connecting to certain third-party services.
Custom certificates used for mTLS with customer origins fails to load. This issue will cause customer's origin servers to reject these connections due to lack of certificates. We are currently working on a fix for this issue.
Cloudflare for SaaS SSL certificates and custom hostname verification provisioning are delayed. New custom hostname orders are accepted. Existing SSL/TLS certificates and custom hostnames proxying at Cloudflare's edge is not impacted.
Cloudflare is investigating reports of increased latency for some D1 queries. The issue has been identified, and a fix is being implemented.
Cloudflare is investigating issues with newly created Page Shield Policy. Existing Page Shield Policy created or modified prior to November 11 are not impacted. We will provide an update once the issue is resolved.
Cloudflare is observing delays in our processing Cloudflare logs (formerly ELS).
We are currently working on a resolution. More updates to follow shortly.
Cloudflare is investigating issues with Image Transformations. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Cloudflare released a WARP Client update on 2024-11-11 for Linux, macOS, and Windows. Due to reports from several customers that a portion of their fleets could not connect to WARP after upgrading to this new version, a decision was made on 2024-11-12 at 15:39 to pull the problematic macOS GA build (2024.11.143.0). Windows has now also been pulled.
Customers are advised to revert to the previous stable releases. A fix is underway.
This incident is continuing https://www.cloudflarestatus.com/incidents/tlw2jm9b4l42
Cloudflare Outage Survival Guide
Cloudflare Components
Cloudflare Sites and Services
Abuse Reports
Access
AI Gateway
Always Online
Analytics
API
API Shield
Apps Marketplace
Area 1 - API
Area 1 - Dash
Argo Smart Routing
Audit Logs
Authoritative DNS
Billing
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
Blog
Bring Your Own IP (BYOIP)
Browser Isolation
Bot Management
Cache Reserve
Calls
CDN/Cache
Custom certificates used for mTLS with customer origins fails to load. This issue will cause customer's origin servers to reject these connections due to lack of certificates. We are currently working on a fix for this issue.
We are currently investigating increased request latency for a subset of requests in IAD and ORD. More updates to follow shortly.
CDN Cache Purge
Challenge Platform
Cloud Access Security Broker (CASB)
Cloud Connector
Email Security (Area1)
Email Security (Zero Trust)
Cloudforce One Reports
Community Site
Custom Pages
D1
Cloudflare is investigating reports of increased latency for some D1 queries. The issue has been identified, and a fix is being implemented.
Data Localization Suite
Data Loss Prevention (DLP)
Dashboard
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Developer's Site
Digital Experience Monitoring (DEX)
Distributed Web Gateway
DNS Firewall
DNS Root Servers
DNS Updates
Durable Objects
Email Routing
Ethereum Gateway
Firewall
Gateway
Geo-Key Manager
Health Checks
Hyperdrive
Image Resizing
Cloudflare is investigating issues with Image Transformations. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Images
Infrastructure
Load Balancing and Monitoring
Lists
Logs
Cloudflare is observing delays in our processing Cloudflare logs (formerly ELS).
We are currently working on a resolution. More updates to follow shortly.
Magic Firewall
Magic Transit
Magic WAN
Magic WAN Connector
Marketing Site
Mirage
Network
Notifications
Cloudflare is investigating an issue where customers may have received a false positive "521: Web Server Is Down" email alert. The issue has been identified, and a fix is being implemented.
Observatory
Page Shield
Cloudflare is investigating issues with newly created Page Shield Policy. Existing Page Shield Policy created or modified prior to November 11 are not impacted. We will provide an update once the issue is resolved.
Pages
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
R2
Radar
Randomness Beacon
Recursive DNS
Registrar
Registration Data Access Protocol (RDAP)
Rules
Secondary DNS
Security Center
Snippets
Spectrum
Speed Optimizations
Stream
SSL Certificate Provisioning
SSL for SaaS Provisioning
Cloudflare for SaaS SSL certificates and custom hostname verification provisioning are delayed. New custom hostname orders are accepted. Existing SSL/TLS certificates and custom hostnames proxying at Cloudflare's edge is not impacted.
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
Subscriptions
Support Site
Time Services
Trace
Tunnel
Turnstile
User Profiles
Waiting Room
WARP
We are currently investigating reports that customers using WARP are experiencing issues connecting to certain third-party services.
Cloudflare released a WARP Client update on 2024-11-11 for Linux, macOS, and Windows. Due to reports from several customers that a portion of their fleets could not connect to WARP after upgrading to this new version, a decision was made on 2024-11-12 at 15:39 to pull the problematic macOS GA build (2024.11.143.0). Windows has now also been pulled.
Customers are advised to revert to the previous stable releases. A fix is underway.
This incident is continuing https://www.cloudflarestatus.com/incidents/tlw2jm9b4l42
Web Analytics
WebSockets
Workers
Workers AI
Workers Preview
Workers KV
Zaraz
Zero Trust
Zero Trust Dashboard
Zone Versioning
Cloudflare Africa
Accra, Ghana - (ACC)
Algiers, Algeria - (ALG)
Casablanca, Morocco - (CMN)
Annaba, Algeria - (AAE)
Antananarivo, Madagascar - (TNR)
Cape Town, South Africa - (CPT)
Dakar, Senegal - (DKR)
Dar Es Salaam, Tanzania - (DAR)
Djibouti City, Djibouti - (JIB)
Durban, South Africa - (DUR)
Gaborone, Botswana - (GBE)
Harare, Zimbabwe - (HRE)
Johannesburg, South Africa - (JNB)
Kigali, Rwanda - (KGL)
Lagos, Nigeria - (LOS)
Luanda, Angola - (LAD)
Maputo, Mozambique - (MPM)
Mombasa, Kenya - (MBA)
Nairobi, Kenya - (NBO)
Oran, Algeria - (ORN)
Ouagadougou, Burkina Faso - (OUA)
Port Louis, Mauritius - (MRU)
Réunion, France - (RUN)
Tunis, Tunisia - (TUN)
ABIDJAN, Ivory Coast - (ASK)
Kinshasa, DR Congo - (FIH)
ABIDJAN, Ivory Coast - (ABJ)
Cairo, Egypt - (CAI)
Windhoek, Namibia - (WDH)
Yamoussoukro, Ivory Coast - (ASK)
Abidjan, Ivory Coast - (ABJ)
KAMPALA, Uganda - (EBB)
Saint-Denis, Réunion - (RUN)
Dar es Salaam, Tanzania - (DAR)
Djibouti, Djibouti - (JIB)
Kampala, Uganda - (EBB)
Cloudflare Asia
Ahmedabad, India - (AMD)
Almaty, Kazakhstan - (ALA)
Bangalore, India - (BLR)
Bangkok, Thailand - (BKK)
Bandar Seri Begawan, Brunei - (BWN)
Bhubaneswar, India - (BBI)
Cebu, Philippines - (CEB)
Chandigarh, India - (IXC)
Changde, China - (CGD)
Chennai, India - (MAA)
Chittagong, Bangladesh - (CGP)
Colombo, Sri Lanka - (CMB)
Dhaka, Bangladesh - (DAC)
Foshan, China - (FUO)
Fukuoka, Japan - (FUK)
Fuzhou, China - (FOC)
Guangzhou, China - (CAN)
Haikou, China - (HAK)
Hanoi, Vietnam - (HAN)
Hengshui, China - (SJW)
Ho Chi Minh City, Vietnam - (SGN)
Hong Kong - (HKG)
Hyderabad, India - (HYD)
Islamabad, Pakistan - (ISB)
Jakarta, Indonesia - (CGK)
Jashore, Bangladesh - (JSR)
Jinan, China - (TNA)
Johor Bahru, Malaysia - (JHB)
Kanpur, India - (KNU)
Kaohsiung City, Taiwan - (KHH)
Karachi, Pakistan - (KHI)
Kathmandu, Nepal - (KTM)
Kolkata, India - (CCU)
Krasnoyarsk, Russia - (KJA)
Kuala Lumpur, Malaysia - (KUL)
Lahore, Pakistan - (LHE)
Langfang, China - (PKX)
Lanzhou, China - (LHW)
Macau - (MFM)
Malé, Maldives - (MLE)
Mandalay, Myanmar - (MDL)
Manila, Philippines - (MNL)
Mumbai, India - (BOM)
Nagpur, India - (NAG)
Naha, Japan - (OKA)
New Delhi, India - (DEL)
Osaka, Japan - (KIX)
Patna, India - (PAT)
Thimphu, Bhutan - (PBH)
Phnom Penh, Cambodia - (PNH)
Qingdao, China - (TAO)
Seoul, South Korea - (ICN)
Shanghai, China - (SHA)
Singapore, Singapore - (SIN)
Surat Thani, Thailand - (URT)
Taipei, Taiwan - (TPE)
Tashkent, Uzbekistan - (TAS)
Tianjin, China - (TSN)
Tokyo, Japan - (NRT)
Ulaanbaatar, Mongolia - (ULN)
Vientiane, Laos - (VTE)
Xinyu, China - (KHN)
Yangon, Myanmar - (RGN)
Yerevan, Armenia - (EVN)
Yogyakarta, Indonesia - (JOG)
Zhongshan, China - (ZGN)
Cagayan de Oro, Philippines - (CGY)
Wuhu, China - (WHU)
Taizhou, China - (HYN)
Kochi, India - (COK)
Denpasar, Indonesia - (DPS)
Kannur, India - (CNN)
Shenzhen, China - (SZX)
Guiyang, China - (KWE)
Shaoxing, China - (HGH)
Changzhou, China - (CZX)
Kunming, China - (KMG)
Chiang Mai, Thailand - (CNX)
Zhengzhou, China - (CGO)
Yangquan, China - (TYN)
Changsha, China - (CSX)
Dalian, China - (DLC)
Beihai, China - (BHY)
Chongqing, China - (CKG)
Huainan, China - (HFE)
Xiangyang, China - (XFN)
Xining, China - (XNN)
Da Nang, Vietnam - (DAD)
Jiaxing, China - (JXG)
Tarlac City, Philippines - (CRK)
Thimphu, Bhutan - (PBH)
Baoji, China - (XIY)
Chengdu, China - (CTU)
ASTANA, Kazakhstan - (NQZ)
Nanning, China - (NNG)
Zibo, China - (TNA)
KUCHING, Malaysia - (KCH)
Aktobe, Kazakhstan - (AKX)
Kuching, Malaysia - (KCH)
Astana, Kazakhstan - (NQZ)
Chengmai, China - (HAK)
Taipei - (TPE)
Nanchang, China - (KHN)
Male, Maldives - (MLE)
Cloudflare Europe
Amsterdam, Netherlands - (AMS)
Athens, Greece - (ATH)
Barcelona, Spain - (BCN)
Belgrade, Serbia - (BEG)
Berlin, Germany - (TXL)
Bratislava, Slovakia - (BTS)
Brussels, Belgium - (BRU)
Bucharest, Romania - (OTP)
Budapest, Hungary - (BUD)
Chișinău, Moldova - (KIV)
Copenhagen, Denmark - (CPH)
Cork, Ireland - (ORK)
Dublin, Ireland - (DUB)
Düsseldorf, Germany - (DUS)
Edinburgh, United Kingdom - (EDI)
Frankfurt, Germany - (FRA)
Geneva, Switzerland - (GVA)
Gothenburg, Sweden - (GOT)
Hamburg, Germany - (HAM)
Helsinki, Finland - (HEL)
Istanbul, Turkey - (IST)
Izmir, Turkey - (ADB)
Kyiv, Ukraine - (KBP)
Lisbon, Portugal - (LIS)
London, United Kingdom - (LHR)
Luxembourg City, Luxembourg - (LUX)
Madrid, Spain - (MAD)
Manchester, United Kingdom - (MAN)
Marseille, France - (MRS)
Milan, Italy - (MXP)
Minsk, Belarus - (MSQ)
Moscow, Russia - (DME)
Munich, Germany - (MUC)
Nicosia, Cyprus - (LCA)
Oslo, Norway - (OSL)
Palermo, Italy - (PMO)
Paris, France - (CDG)
Prague, Czech Republic - (PRG)
Reykjavík, Iceland - (KEF)
Riga, Latvia - (RIX)
Rome, Italy - (FCO)
Saint Petersburg, Russia - (LED)
Sofia, Bulgaria - (SOF)
Stockholm, Sweden - (ARN)
Stuttgart, Germany - (STR)
Tallinn, Estonia - (TLL)
Tbilisi, Georgia - (TBS)
Thessaloniki, Greece - (SKG)
Tirana, Albania - (TIA)
Tver, Russian Federation - (KLD)
Vienna, Austria - (VIE)
Vilnius, Lithuania - (VNO)
Warsaw, Poland - (WAW)
Yekaterinburg, Russia - (SVX)
Zagreb, Croatia - (ZAG)
Zürich, Switzerland - (ZRH)
Lyon, France - (LYS)
Bordeaux, France - (BOD)
Skopje, North Macedonia - (SKP)
Cloudflare Latin America & the Caribbean
Americana, Brazil - (QWJ)
Arica, Chile - (ARI)
Asunción, Paraguay - (ASU)
Belém, Brazil - (BEL)
Belo Horizonte, Brazil - (CNF)
Blumenau, Brazil - (BNU)
Bogotá, Colombia - (BOG)
Brasilia, Brazil - (BSB)
Buenos Aires, Argentina - (EZE)
Caçador, Brazil - (CFC)
Campinas, Brazil - (VCP)
Córdoba, Argentina - (COR)
Salvador, Brazil - (SSA)
Cuiabá, Brazil - (CGB)
Curitiba, Brazil - (CWB)
Florianopolis, Brazil - (FLN)
Fortaleza, Brazil - (FOR)
Georgetown, Guyana - (GEO)
Goiânia, Brazil - (GYN)
Guatemala City, Guatemala - (GUA)
Guayaquil, Ecuador - (GYE)
Itajaí, Brazil - (ITJ)
Joinville, Brazil - (JOI)
Juazeiro do Norte, Brazil - (JDO)
Lima, Peru - (LIM)
Manaus, Brazil - (MAO)
Medellín, Colombia - (MDE)
Neuquén, Argentina - (NQN)
Panama City, Panama - (PTY)
Paramaribo, Suriname - (PBM)
Porto Alegre, Brazil - (POA)
Quito, Ecuador - (UIO)
Recife, Brazil - (REC)
Ribeirao Preto, Brazil - (RAO)
Rio de Janeiro, Brazil - (GIG)
San José, Costa Rica - (SJO)
Santiago, Chile - (SCL)
Santo Domingo, Dominican Republic - (SDQ)
São José do Rio Preto, Brazil - (SJP)
São José dos Campos, Brazil - (SJK)
São Paulo, Brazil - (GRU)
Sorocaba, Brazil - (SOD)
Tegucigalpa, Honduras - (TGU)
Timbó, Brazil - (NVT)
Uberlândia, Brazil - (UDI)
Vitoria, Brazil - (VIX)
Campos dos Goytacazes, Brazil - (CAW)
Chapeco, Brazil - (XAP)
Bridgetown, Barbados - (BGI)
St. George's, Grenada - (GND)
Santiago de los Caballeros, Dominican Republic - (STI)
La Paz, Bolivia - (LPB)
San Juan, Puerto Rico - (SJU)
Barranquilla, Colombia - (BAQ)
Palmas, Brazil - (PMW)
Aracatuba, Brazil - (ARU)
Port of Spain, Trinidad and Tobago - (POS)
Salvador, Brazil - (SSA)
Timbo, Brazil - (NVT)
Neuquen, Argentina - (NQN)
Goiania, Brazil - (GYN)
Cuiaba, Brazil - (CGB)
Itajai, Brazil - (ITJ)
Cacador, Brazil - (CFC)
Uberlandia, Brazil - (UDI)
Cloudflare Middle East
Amman, Jordan - (AMM)
Astara, Azerbaijan - (LLK)
Baghdad, Iraq - (BGW)
Baku, Azerbaijan - (GYD)
Basra, Iraq - (BSR)
Beirut, Lebanon - (BEY)
Dammam, Saudi Arabia - (DMM)
Doha, Qatar - (DOH)
Dubai, United Arab Emirates - (DXB)
Erbil, Iraq - (EBL)
Haifa, Israel - (HFA)
Jeddah, Saudi Arabia - (JED)
Kuwait City, Kuwait - (KWI)
Manama, Bahrain - (BAH)
Muscat, Oman - (MCT)
Najaf, Iraq - (NJF)
Nasiriyah, Iraq - (XNH)
Ramallah - (ZDM)
Riyadh, Saudi Arabia - (RUH)
Sulaymaniyah, Iraq - (ISU)
Tel Aviv, Israel - (TLV)
Cloudflare North America
Ashburn, VA, United States - (IAD)
Atlanta, GA, United States - (ATL)
Boston, MA, United States - (BOS)
Buffalo, NY, United States - (BUF)
Calgary, AB, Canada - (YYC)
Charlotte, NC, United States - (CLT)
Chicago, IL, United States - (ORD)
Columbus, OH, United States - (CMH)
Dallas, TX, United States - (DFW)
Denver, CO, United States - (DEN)
Detroit, MI, United States - (DTW)
Honolulu, HI, United States - (HNL)
Houston, TX, United States - (IAH)
Indianapolis, IN, United States - (IND)
Jacksonville, FL, United States - (JAX)
Kansas City, MO, United States - (MCI)
Las Vegas, NV, United States - (LAS)
Los Angeles, CA, United States - (LAX)
McAllen, TX, United States - (MFE)
Memphis, TN, United States - (MEM)
Mexico City, Mexico - (MEX)
Miami, FL, United States - (MIA)
Minneapolis, MN, United States - (MSP)
Montgomery, AL, United States - (MGM)
Montréal, QC, Canada - (YUL)
Nashville, United States - (BNA)
Newark, NJ, United States - (EWR)
Norfolk, VA, United States - (ORF)
Omaha, NE, United States - (OMA)
Ottawa, Canada - (YOW)
Philadelphia, United States - (PHL)
Phoenix, AZ, United States - (PHX)
Pittsburgh, PA, United States - (PIT)
Portland, OR, United States - (PDX)
Queretaro, MX, Mexico - (QRO)
Richmond, VA, United States - (RIC)
Sacramento, CA, United States - (SMF)
Salt Lake City, UT, United States - (SLC)
San Diego, CA, United States - (SAN)
San Jose, CA, United States - (SJC)
Saskatoon, SK, Canada - (YXE)
Seattle, WA, United States - (SEA)
Sioux Falls, South Dakota - (FSD)
St. Louis, MO, United States - (STL)
Tallahassee, FL, United States - (TLH)
Toronto, ON, Canada - (YYZ)
Vancouver, BC, Canada - (YVR)
Winnipeg, MB, Canada - (YWG)
San Francisco, United States - (SFO)
Kingston, Jamaica - (KIN)
Bangor, United States - (BGR)
Austin, United States - (AUS)
Albuquerque, United States - (ABQ)
Guadalajara, Mexico - (GDL)
San Antonio, United States - (SAT)
Cleveland, United States - (CLE)
Durham, United States - (RDU)
Oklahoma City, United States - (OKC)
Tampa, United States - (TPA)
Anchorage, United States - (ANC)
Halifax, Canada - (YHZ)
Cloudflare Oceania
Adelaide, SA, Australia - (ADL)
Auckland, New Zealand - (AKL)
Brisbane, QLD, Australia - (BNE)
Canberra, ACT, Australia - (CBR)
Christchurch, New Zealand - (CHC)
Hagatna, Guam - (GUM)
Melbourne, VIC, Australia - (MEL)
Noumea, New Caledonia - (NOU)
Perth, WA, Australia - (PER)
Sydney, NSW, Australia - (SYD)
Tahiti, French Polynesia - (PPT)
Suva, Fiji - (SUV)
Hobart, Australia - (HBA)
Cloudflare Alternatives
Cloudlets
We are investigating an issue with Clouldlets Application Load Balancing (ALB) related to activations. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Edge Delivery
We are investigating an emerging issue with Edge Delivery where end-users in Europe and the USA may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We are continuing to [work with our third-party service provider to] investigate this issue. [Customers and partners can find more details on the Akamai Community: <link>.] [We will provide an update within the next XX minutes.]
United States - AMER
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
Australia - APAC
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
IPVanish Server Status
We are currently investigating a potential service impacting situation in this location. There is partial outage at this location that is affecting connections to some of the servers.
We are currently investigating networking issues in the following Virtual Locations. They will be removed from production until issues are resolved. We do not currently have an estimate time of repair.
We are currently investigating a network issue in Buenos Aires that is causing poor speeds for some users.
Live Chat
We are currently investigating networking issues in the following Virtual Locations. They will be removed from production until issues are resolved. We do not currently have an estimate time of repair.