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Real-time updates of Cloudflare issues and outages
Cloudflare status is Minor Service Outage
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AWS recently updated their SDKs to enable CRC32 checksums on multiple object operations by default. R2 does not currently support CRC32 checksums, and the default configurations will return header related errors such as Header 'x-amz-checksum-algorithm' with value 'CRC32' not implemented.
Impacted users can either pin AWS SDKs to a prior version or modify the configuration to restore the prior default behavior of not checking checksums on upload.
For more details, see the examples section of the R2 Docs for the relevant SDK: https://developers.cloudflare.com/r2/examples/aws/
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
Recently Resolved Incidents
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: A recent deployment of the Cloudflare API is breaking specific actions in Zone settings: "security_level", "minify" ,"server_side_exclude" and "cloudflare_page_rule" resources currently cannot be modified. Further details will be provided as more information becomes available.
Users may see increased latency or timeouts when using Workers Builds.
Cloudflare is monitoring Network Performance in Dallas. More updates to follow shortly.
Cloudflare is aware of, and investigating an issue with changing the "Ignore Query String" cache settings. Existing configurations are working as expected. Further detail will be provided as more information becomes available.
We are currently investigating potential issues that might affect workers running on our Singapore colo.
Customers experienced an increase in response errors from the R2 service hitting buckets in the WEUR region. Impacted users will see increases in HTTP 500 response codes on requests. We are currently Investigating.
Cloudflare is investigating issues with Image Resizing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Cloudflare is aware of a limited number of cases where dynamic steering Load Balancers incorrectly routed traffic to a single pool. The root cause of the issue was identified and a fix was applied. The unexpected behaviour was noted between January 13th 23:00 UTC and January 14th 15:45 UTC.
Cloudflare has identified an issue with Low Edge Cache TTL during assets revalidation. Cached requests TTL might intermittently not be respected.
Cloudflare is experiencing problems in processing changes through our billing subscription service. All other services are operating normally.
We will provide an update once billing subscription services return to normal.
Cloudflare is aware of and investigating an issue with new Wrangler installs failing, because of a change in a dependency. An update with the fix is being made.
Automated refreshes are broken on some waiting rooms. The bug has been identified and we are working on a fix. In the meantime, affected customers can fix their waiting room by setting "turnstile_mode":"off" via the Cloudflare API.
We are currently investigating an issue where requests to Workers AI performed via api.cloudflare.com may have incorrect HTTP status codes returned. Response status may be reported as 500 instead of other status codes e.g. 400, 401, 429, etc. in some cases.
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API
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers: A recent deployment of the Cloudflare API is breaking specific actions in Zone settings: "security_level", "minify" ,"server_side_exclude" and "cloudflare_page_rule" resources currently cannot be modified. Further details will be provided as more information becomes available.
API Shield
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Area 1 - API
Area 1 - Dash
Argo Smart Routing
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Billing
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
Cloudflare is experiencing problems in processing changes through our billing subscription service. All other services are operating normally.
We will provide an update once billing subscription services return to normal.
Blog
Bring Your Own IP (BYOIP)
Browser Isolation
Bot Management
Cache Reserve
Calls
CDN/Cache
Cloudflare has identified an issue with Low Edge Cache TTL during assets revalidation. Cached requests TTL might intermittently not be respected.
Cloudflare is aware of, and investigating an issue with changing the "Ignore Query String" cache settings. Existing configurations are working as expected. Further detail will be provided as more information becomes available.
CDN Cache Purge
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Dashboard
We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.
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Digital Experience Monitoring (DEX)
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DNS Firewall
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Image Resizing
Cloudflare is investigating issues with Image Resizing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Images
Infrastructure
Load Balancing and Monitoring
Cloudflare is aware of a limited number of cases where dynamic steering Load Balancers incorrectly routed traffic to a single pool. The root cause of the issue was identified and a fix was applied. The unexpected behaviour was noted between January 13th 23:00 UTC and January 14th 15:45 UTC.
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Pages
Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
R2
Customers experienced an increase in response errors from the R2 service hitting buckets in the WEUR region. Impacted users will see increases in HTTP 500 response codes on requests. We are currently Investigating.
AWS recently updated their SDKs to enable CRC32 checksums on multiple object operations by default. R2 does not currently support CRC32 checksums, and the default configurations will return header related errors such as Header 'x-amz-checksum-algorithm' with value 'CRC32' not implemented.
Impacted users can either pin AWS SDKs to a prior version or modify the configuration to restore the prior default behavior of not checking checksums on upload.
For more details, see the examples section of the R2 Docs for the relevant SDK: https://developers.cloudflare.com/r2/examples/aws/
Radar
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Stream
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Cloudflare is aware of and investigating an issue with Cloudflare Pages build and Custom hostnames issues. Further detail will be provided as more information becomes available.
Subscriptions
Cloudflare is experiencing problems in processing changes through our billing subscription service. All other services are operating normally.
We will provide an update once billing subscription services return to normal.
Support Site
Time Services
Trace
Tunnel
Turnstile
User Profiles
Waiting Room
Automated refreshes are broken on some waiting rooms. The bug has been identified and we are working on a fix. In the meantime, affected customers can fix their waiting room by setting "turnstile_mode":"off" via the Cloudflare API.
WARP
Web Analytics
WebSockets
Workers
We are currently investigating potential issues that might affect workers running on our Singapore colo.
Users may see increased latency or timeouts when using Workers Builds.
Workers AI
We are currently investigating an issue where requests to Workers AI performed via api.cloudflare.com may have incorrect HTTP status codes returned. Response status may be reported as 500 instead of other status codes e.g. 400, 401, 429, etc. in some cases.
Workers Preview
Workers KV
Workers Observability
Wrangler
Cloudflare is aware of and investigating an issue with new Wrangler installs failing, because of a change in a dependency. An update with the fix is being made.
Zaraz
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Cloudflare Africa
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Cloudflare Asia
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Singapore, Singapore - (SIN)
We are currently investigating potential issues that might affect workers running on our Singapore colo.
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Xinyu, China - (KHN)
Yangon, Myanmar - (RGN)
Yerevan, Armenia - (EVN)
Yogyakarta, Indonesia - (JOG)
Zhongshan, China - (ZGN)
Cagayan de Oro, Philippines - (CGY)
Wuhu, China - (WHU)
Taizhou, China - (HYN)
Kochi, India - (COK)
Denpasar, Indonesia - (DPS)
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Guiyang, China - (KWE)
Shaoxing, China - (HGH)
Changzhou, China - (CZX)
Kunming, China - (KMG)
Chiang Mai, Thailand - (CNX)
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Yangquan, China - (TYN)
Changsha, China - (CSX)
Dalian, China - (DLC)
Beihai, China - (BHY)
Chongqing, China - (CKG)
Huainan, China - (HFE)
Xiangyang, China - (XFN)
Xining, China - (XNN)
Da Nang, Vietnam - (DAD)
Jiaxing, China - (JXG)
Tarlac City, Philippines - (CRK)
Thimphu, Bhutan - (PBH)
Baoji, China - (XIY)
Chengdu, China - (CTU)
ASTANA, Kazakhstan - (NQZ)
Nanning, China - (NNG)
Zibo, China - (TNA)
KUCHING, Malaysia - (KCH)
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Kuching, Malaysia - (KCH)
Astana, Kazakhstan - (NQZ)
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Taipei - (TPE)
Nanchang, China - (KHN)
Male, Maldives - (MLE)
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Cloudflare Europe
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Athens, Greece - (ATH)
Barcelona, Spain - (BCN)
Belgrade, Serbia - (BEG)
Berlin, Germany - (TXL)
Bratislava, Slovakia - (BTS)
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Bucharest, Romania - (OTP)
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Nicosia, Cyprus - (LCA)
Oslo, Norway - (OSL)
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Paris, France - (CDG)
Prague, Czech Republic - (PRG)
Reykjavík, Iceland - (KEF)
Riga, Latvia - (RIX)
Rome, Italy - (FCO)
Saint Petersburg, Russia - (LED)
Sofia, Bulgaria - (SOF)
Stockholm, Sweden - (ARN)
Stuttgart, Germany - (STR)
Tallinn, Estonia - (TLL)
Tbilisi, Georgia - (TBS)
Thessaloniki, Greece - (SKG)
Tirana, Albania - (TIA)
Tver, Russian Federation - (KLD)
Vienna, Austria - (VIE)
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Warsaw, Poland - (WAW)
Yekaterinburg, Russia - (SVX)
Zagreb, Croatia - (ZAG)
Zürich, Switzerland - (ZRH)
Lyon, France - (LYS)
Bordeaux, France - (BOD)
Skopje, North Macedonia - (SKP)
Cloudflare Latin America & the Caribbean
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Asunción, Paraguay - (ASU)
Belém, Brazil - (BEL)
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Recife, Brazil - (REC)
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Santiago, Chile - (SCL)
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Tegucigalpa, Honduras - (TGU)
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Campos dos Goytacazes, Brazil - (CAW)
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Salvador, Brazil - (SSA)
Timbo, Brazil - (NVT)
Neuquen, Argentina - (NQN)
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Cuiaba, Brazil - (CGB)
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Cacador, Brazil - (CFC)
Uberlandia, Brazil - (UDI)
Cali, Colombia - (CLO)
Cloudflare Middle East
Amman, Jordan - (AMM)
Astara, Azerbaijan - (LLK)
Baghdad, Iraq - (BGW)
Baku, Azerbaijan - (GYD)
Basra, Iraq - (BSR)
Beirut, Lebanon - (BEY)
Dammam, Saudi Arabia - (DMM)
Doha, Qatar - (DOH)
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Erbil, Iraq - (EBL)
Haifa, Israel - (HFA)
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Manama, Bahrain - (BAH)
Muscat, Oman - (MCT)
Najaf, Iraq - (NJF)
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Ramallah - (ZDM)
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Tel Aviv, Israel - (TLV)
Cloudflare North America
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Calgary, AB, Canada - (YYC)
Charlotte, NC, United States - (CLT)
Chicago, IL, United States - (ORD)
Columbus, OH, United States - (CMH)
Dallas, TX, United States - (DFW)
Cloudflare is monitoring Network Performance in Dallas. More updates to follow shortly.
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Honolulu, HI, United States - (HNL)
Houston, TX, United States - (IAH)
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San Francisco, United States - (SFO)
Kingston, Jamaica - (KIN)
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Austin, United States - (AUS)
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Guadalajara, Mexico - (GDL)
San Antonio, United States - (SAT)
Cleveland, United States - (CLE)
Durham, United States - (RDU)
Oklahoma City, United States - (OKC)
Tampa, United States - (TPA)
Anchorage, United States - (ANC)
Halifax, Canada - (YHZ)
Cloudflare Oceania
Adelaide, SA, Australia - (ADL)
Auckland, New Zealand - (AKL)
Brisbane, QLD, Australia - (BNE)
Canberra, ACT, Australia - (CBR)
Christchurch, New Zealand - (CHC)
Hagatna, Guam - (GUM)
Melbourne, VIC, Australia - (MEL)
Noumea, New Caledonia - (NOU)
Perth, WA, Australia - (PER)
Sydney, NSW, Australia - (SYD)
Tahiti, French Polynesia - (PPT)
Suva, Fiji - (SUV)
Hobart, Australia - (HBA)
Cloudflare Alternatives
Akamai Content Delivery
Edge Delivery
We are continuing to [work with our third-party service provider to] investigate this issue. [Customers and partners can find more details on the Akamai Community: <link>.] [We will provide an update within the next XX minutes.]
We are investigating an emerging issue with Edge Delivery related to Edge IP Binding. We are actively investigating the issue and will provide another update within the next 30 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
United States - AMER
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
Australia - APAC
Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE
