QuickBooks status is Operational

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Active Incidents

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Recently Resolved Incidents

QBO VAT return showing incorrect figures
Started 15 Nov 2024 20:25:29 (6 days ago), resolved 16 Nov 2024 00:32:13 (5 days ago)
Minor Incident
Resolved
United Kingdom

We are aware, a subset of QBO customers are experiencing an issue where "all figures show as 0 despite transactions being present in the VAT period". We’ve identified the source of the problem and are working to fix it. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon!

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    QuickBooks Components

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    QuickBooks Online

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    United Kingdom
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    QBO VAT return showing incorrect figures
    Started 15 Nov 2024 20:25:29 (6 days ago), resolved 16 Nov 2024 00:32:13 (5 days ago)
    Minor Incident
    Resolved
    United Kingdom

    We are aware, a subset of QBO customers are experiencing an issue where "all figures show as 0 despite transactions being present in the VAT period". We’ve identified the source of the problem and are working to fix it. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon!

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    QuickBooks Self-Employed

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    United Kingdom
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    Australia
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    QuickBooks Desktop

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    QuickBooks Alternatives

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    SB US2
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    FCM Sandbox Webservers - Rolling Restart
    Started 22 Oct 2024 04:21:49 (1 month ago), still ongoing
    Maintenance
    Monitoring
    SB US2
    SB EU1
    SB NA3
    SB US3
    SB EU3
    More...

    Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.

    SB EU1
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    FCM Sandbox Webservers - Rolling Restart
    Started 22 Oct 2024 04:21:49 (1 month ago), still ongoing
    Maintenance
    Monitoring
    SB US2
    SB EU1
    SB NA3
    SB US3
    SB EU3
    More...

    Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.

    See all
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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (5 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online HR + Officient - Mobile app not available in Android Play store
    Started 15 Nov 2024 16:53:58 (6 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Officient

    The Exact Online HR and Officient apps are currently not available in the Android Play store. You can still access the Self Service in the browser through selfservice.officient.io. We are working hard to solve this issue. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online – Item search gives no results (NL Premium)
    Started 20 Nov 2024 12:27:54 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience that your search in the item overview gives no results. We are investigating this issue. Please be advised that the blue search bar in the top right of your screen can be used as an alternative in the meantime. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

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