Xero Status

Resolved: Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

Monitoring: Salesforce has implemented a fix and we are currently monitoring the results.

Investigating: We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.

Investigating: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform.

Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.

Resolved: HMRC has resolved the issue that caused delayed responses from its services.

Monitoring: HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.

Identified: HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.

Investigating: We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.