NCR Aloha status is Operational

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Command Center-US
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Digital Ordering-US
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Online Ordering API-US
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Active Incidents

0612-NCRVoyix Online Ordering-North America-Release-25.1.2 #13227
Started 10 Jun 2025 12:11:04 (2 months ago), still ongoing
Incident without Impact
Investigating
Online Ordering API-US

This release includes sending stored value card number as an alternate Id for loyalty account location, and changes to support Level I data processing in Connected Payments. expected-downtime: 0 minutes

0528-Digital-Ordering-North America-Release-25.0.0 #13017
Started 27 May 2025 16:36:24 (2 months ago), still ongoing
Incident without Impact
Investigating
Digital Ordering-US

This release includes new Web Admin company setting to hide or display manual application of consumer marketing reward dollars. expected-downtime: 0 minutes

Recently Resolved Incidents

Command Center Degraded in NAMER region
Started 22 Jul 2025 11:09:10 (3 days ago), resolved 22 Jul 2025 14:15:07 (3 days ago)
Incident without Impact
Resolved
Command Center-US

Dear Valued Clients,

Thank you for your patience, we are currently monitoring the issues.

Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region.

Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re on this, The NCR Voyix Team

0722-Digital-Ordering-North America-Release-25.1.0 #13824
Started 21 Jul 2025 12:03:55 (4 days ago), resolved 21 Jul 2025 12:18:07 (4 days ago)
Incident without Impact
Resolved
Digital Ordering-US

This release includes improvements to Digital Ordering Portal, Connected Payments level 1 data processing, guest checkout, system updates, and routine bug fixes. expected-downtime: 0 minutes

NCR Aloha Outage Survival Guide

A step-by-step guide to help you survive a NCR Aloha outage
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    NCR Aloha Components

    Fri 18
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    now

    NCR Aloha North America

    Fri 18
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    Sun 20
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    now
    Aloha Cloud POS-US
    Fri 18
    Sat 19
    Sun 20
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    now
    Aloha Insight-US
    Fri 18
    Sat 19
    Sun 20
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    now
    Aloha Keyless Licensing-US
    Fri 18
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    now
    Aloha Loyalty-US
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    now
    Aloha Stored Value-US
    Fri 18
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    now
    Aloha Update-US
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    now
    Cloud Connect-US
    Fri 18
    Sat 19
    Sun 20
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    now
    Command Center-US
    Fri 18
    Sat 19
    Sun 20
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    now
    Command Center Degraded in NAMER region
    Started 22 Jul 2025 11:09:10 (3 days ago), resolved 22 Jul 2025 14:15:07 (3 days ago)
    Incident without Impact
    Resolved
    Command Center-US

    Dear Valued Clients,

    Thank you for your patience, we are currently monitoring the issues.

    Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region.

    Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue.

    Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

    Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

    We’re on this, The NCR Voyix Team

    Command Center WebOrder-US
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    now
    Configuration Center-US
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    now
    Configuration Center API-US
    Fri 18
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    Wed 23
    Thu 24
    now
    Customer Voice-US
    Fri 18
    Sat 19
    Sun 20
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    now
    Digital Ordering-US
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    Wed 23
    Thu 24
    now
    0528-Digital-Ordering-North America-Release-25.0.0 #13017
    Started 27 May 2025 16:36:24 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Digital Ordering-US

    This release includes new Web Admin company setting to hide or display manual application of consumer marketing reward dollars. expected-downtime: 0 minutes

    0722-Digital-Ordering-North America-Release-25.1.0 #13824
    Started 21 Jul 2025 12:03:55 (4 days ago), resolved 21 Jul 2025 12:18:07 (4 days ago)
    Incident without Impact
    Resolved
    Digital Ordering-US

    This release includes improvements to Digital Ordering Portal, Connected Payments level 1 data processing, guest checkout, system updates, and routine bug fixes. expected-downtime: 0 minutes

    Hospitality Data Platform-US
    Fri 18
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    now
    Intelligent Kitchen-US
    Fri 18
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    now
    Mercury-US
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    Mobile Pay-US
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    now
    Mobile Pay API-US
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    now
    NCR Back Office (NBO)-US
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    now
    NCR Console-US
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    NCR Pay API-US
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    now
    NCR Secure Pay-US
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    now
    NCR Virtual POS-US
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    now
    NSS Event Logger-US
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    Online Ordering Classic-US
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    now
    Online Ordering API-US
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    now
    0612-NCRVoyix Online Ordering-North America-Release-25.1.2 #13227
    Started 10 Jun 2025 12:11:04 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Online Ordering API-US

    This release includes sending stored value card number as an alternate Id for loyalty account location, and changes to support Level I data processing in Connected Payments. expected-downtime: 0 minutes

    Ordering Essentials-US
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    now
    Pulse AI-US
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    now
    Pulse Realtime-US
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    now
    Pulse Silver-US
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    now
    Pulse Realtime API-US
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    now
    Pulse Streaming-US
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    Radiant POS Management-US
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    Restaurant Guard Audit-US
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    Silver Back Office-US
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    Silver Commerce-US
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    Silver Console-US
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    Silver Essentials-US
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    Silver Momentum-US
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    now
    Silver Pro Restaurant-US
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    now
    Vitalcast / Digital Menu Boards-US
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    now

    NCR Aloha Europe

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    now
    Aloha Insight-EU
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    now
    Aloha Loyalty-EU
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    now
    Aloha Stored Value-EU
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    now
    Cloud Connect-EU
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    now
    Command Center-EU
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    now
    Command Center WebOrder-EU
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    now
    Configuration Center-EU
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    now
    Configuration Center API-EU
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    now
    Online Ordering Classic-EU
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    now
    Online Ordering API-EU
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    now
    Ordering Essentials-EU
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    now
    Silver Back Office-EU
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    now
    Silver Commerce-EU
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    Silver Essentials-EU
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    Silver Momentum-EU
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    now
    Hospitality Data Platform-EU
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    now

    NCR Aloha Asia Pacific

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    now
    Aloha Insight-APAC
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    now
    Aloha Loyalty-APAC
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    now
    Aloha Stored Value-APAC
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    now
    Cloud Connect-APAC
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    now
    Command Center-APAC
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    Command Center WebOrder-APAC
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    now
    Configuration Center-APAC
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    now
    Configuration Center API-APAC
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    now
    Online Ordering Classic-APAC
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    now
    Online Ordering API-APAC
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    now
    Ordering Essentials-APAC
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    now
    Hospitality Data Platform-APAC
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    now

    NCR Aloha China

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    Aloha Insight-China
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    now
    Aloha Loyalty-China
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    now
    Aloha Stored Value-China
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    now
    Command Center-China
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    now
    Configuration Center-China
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    now
    Configuration Center API-China
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    now
    NCR Back Office (NBO)-China
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    now