BlackLine Status
Real-time updates of BlackLine issues and outages
BlackLine status is Operational
PROD US2
PROD EU1
PROD NA3
PROD EU3
PROD AP1
SB US2
SB EU1
Active Incidents
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
Recently Resolved Incidents
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
BlackLine Outage Survival Guide
BlackLine Components
BlackLine Financial Close - Production
PROD US2
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
PROD EU1
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
PROD NA3
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
PROD US3
PROD EU3
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
PROD AP1
Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.
BlackLine Financial Close - Sandbox
SB US2
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
SB EU1
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
SB NA3
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
SB US3
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
SB EU3
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
SB AP1
Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.
BlackLine Invoice-to-Cash - Production
US
EU
AU
BlackLine Invoice-to-Cash - Sandbox
US
EU
AU
BlackLine Intercompany - Production
US
EU
BlackLine Intercompany - Sandbox
US
EU
BlackLine Alternatives
United States
We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.
We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.
United States
We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.
We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.
Exact System Exact Online
De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.
To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.
Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.
You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Exact System Exact Online Premium
You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
