BlackLine Status

Resolved: Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.

Identified: Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances.

The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 PM PDT.

Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.

Investigating: Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected.

Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: BlackLine has detected an issue with Job Scheduling and implemented a fix. Some customers may see jobs in Deferred Status for a short period of time; this will be corrected without further action on your part.

All other functionality is unaffected.

Resolved: Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.

Identified: Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances.

The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 PM PDT.

Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.

Investigating: Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected.

Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved

Identified: We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.

Investigating: Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.

Resolved: Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.

Identified: Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances.

The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 PM PDT.

Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.

Investigating: Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected.

Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: Subset of clients on SBEU3 and EU3 environments may experience possible slowness. We will continue to provide updates as the environments stabilize.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved

Identified: We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.

Investigating: Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.

Resolved: Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.

Identified: Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances.

The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 PM PDT.

Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.

Investigating: Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected.

Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved

Identified: We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.

Investigating: Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.

Resolved: Release has been completed.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Investigating: The release has been completed.

Investigating: Degraded Performance - Sandbox US

During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete.

The release is currently in progress. We will provide more information as needed.

Resolved: BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Monitoring: Subset of clients on SBEU3 and EU3 environments may experience possible slowness. We will continue to provide updates as the environments stabilize.

Resolved: The release has been completed.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Degraded Performance - Sandbox EU During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.

Resolved: The release has been completed.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Degraded Performance - Sandbox EU During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.

Resolved: The release has been completed.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Degraded Performance - Sandbox EU During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently encountering an issue whereby a file import service needs to be cycled. We don't anticipate any impact to client instances, but there may be a brief period of latency encountered within specific scenarios. We are monitoring all transmissions and traffic during this period, and are expecting to have full service resumed shortly.