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Elavon Settlement File disruption
Started 17 Jan 2025 11:49:41 (17 hours ago), still ongoing
Minor Incident
Identified
Concardis (Payworks)
Elavon (Payworks)
Cybersource is aware of an issue that is currently affecting settlement files for Elavon.
We are working with Elavon to investigate the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 16 January 2025 18:26 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD
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