Runa status is Minor Service Outage

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Runa Gift Processing

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Active Incidents

Odeon Admit One - Adult Standard Anytime UK orders are failing
Started 14 Jul 2025 14:19:49 (6 hours ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Odeon Admit One - Adult Standard Anytime UK (OAAS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Home UK orders are failing
Started 14 Jul 2025 13:35:53 (6 hours ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Home UK (LFSHM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

EasyCookAsia DE orders are failing
Started 13 Jul 2025 22:45:17 (21 hours ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of EasyCookAsia DE (ESYCA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Satellite Paris FR orders are failing
Started 13 Jul 2025 10:51:08 (1 day ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Satellite Paris FR (STLPR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Media Expert PL orders are failing
Started 13 Jul 2025 01:23:44 (2 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Media Expert PL (MEXPRT-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Reliance Retail IN orders are failing
Started 12 Jul 2025 09:49:11 (2 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Reliance Retail IN (RERE-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Flixbus FR orders are failing
Started 10 Jul 2025 22:03:59 (4 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Flixbus FR (FLXBS-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Spotify UK - All Subscriptions orders are failing
Started 10 Jul 2025 21:08:08 (4 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Spotify UK - All Subscriptions (SPOTIF-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

EnviaFlores.com MX orders are failing
Started 10 Jul 2025 19:58:09 (4 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of EnviaFlores.com MX (EVFL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Minecraft 1720 MineCoins ESD NO orders are failing
Started 10 Jul 2025 10:15:25 (4 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Minecraft 1720 MineCoins ESD NO (MSM1-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Happy Birthday UK orders are failing
Started 9 Jul 2025 06:39:35 (6 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Happy Birthday UK (LFSHBD-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Passage du Désir FR orders are failing
Started 8 Jul 2025 20:24:10 (6 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Passage du Désir FR (PSGDD-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Eat UK orders are failing
Started 7 Jul 2025 15:21:03 (7 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Eat UK (LFSEAT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo eShop IT orders are failing
Started 7 Jul 2025 12:30:36 (7 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo eShop IT (NTDES-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Dots.eco - Återställ ett fragment av ett korallrev SE orders are failing
Started 7 Jul 2025 12:26:10 (7 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Dots.eco - Återställ ett fragment av ett korallrev SE (ATE-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Google Play IT orders are failing
Started 7 Jul 2025 05:42:07 (8 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Google Play IT (GOOGLE-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Fashion and Beauty UK orders are failing
Started 5 Jul 2025 12:19:01 (9 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Fashion and Beauty UK (LFSFNB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Myntra IN orders are failing
Started 5 Jul 2025 04:58:58 (10 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Myntra IN (MYNT-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Ultimate UK orders are failing
Started 4 Jul 2025 21:58:54 (10 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Ultimate UK (LFSULT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Cinépolis VIP: Boleto VIP de Lunes a Viernes MX orders are failing
Started 4 Jul 2025 17:13:09 (10 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Viernes MX (CINEVL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Roblox MX orders are failing
Started 4 Jul 2025 00:20:09 (11 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Roblox MX (ROBLOX-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Natalys FR orders are failing
Started 2 Jul 2025 07:12:10 (13 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Natalys FR (NATALY-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Espresso House SE orders are failing
Started 28 Jun 2025 14:43:45 (16 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Espresso House SE (ESPRS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Rappi BR orders are failing
Started 27 Jun 2025 14:01:44 (17 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Rappi BR (RAPPI-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fabindia IN orders are failing
Started 27 Jun 2025 06:32:12 (18 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fabindia IN (FABI-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CASASBAHIA.COM BR orders are failing
Started 27 Jun 2025 01:12:20 (18 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of CASASBAHIA.COM BR (CSBH-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Core 3M ESD NO orders are failing
Started 26 Jun 2025 10:44:57 (18 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Core 3M ESD NO (MSGC3-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Wonderbox FR orders are failing
Started 25 Jun 2025 21:18:08 (19 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Wonderbox FR (WONDBX-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Strandbags NZ orders are failing
Started 25 Jun 2025 02:04:07 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Strandbags NZ (STR-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

La Rinascente IT orders are failing
Started 24 Jun 2025 10:11:51 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of La Rinascente IT (LARINA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Temporary Access Issues with some links on spend.runa.io - Workarounds Available
Started 20 Jun 2025 17:11:18 (24 days ago), still ongoing
Major Incident
Monitoring
Gift Processing

We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform.

Immediate Workarounds Available

1. Switch Networks

Toggle between your mobile data and WiFi, as the blocking may only affect one network type.

2. Use Alternative URLs

Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace):

  • Replace spend.runa.io/-/{token} with payout.runa.io/-/{token}
  • Replace spend.runa.io/-/{token} with spend.mypayout.io/-/{token}

We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.

POWER NO orders are failing
Started 18 Jun 2025 06:54:25 (27 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of POWER NO (POWER-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Offline IN orders are failing
Started 15 Jun 2025 10:09:06 (29 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Offline IN (LIVEOF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Gold Razer MX orders are failing
Started 15 Jun 2025 02:18:14 (30 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Gold Razer MX (GLDR-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon DE orders are failing
Started 14 Jun 2025 23:30:52 (30 days ago), still ongoing
Minor Incident
Identified
Gift Processing

We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fashion Days BG orders are failing
Started 13 Jun 2025 12:10:18 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fashion Days BG (FDAY-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Playstation IE orders are failing
Started 11 Jun 2025 11:21:04 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Playstation IE (PLAY-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Eventim DE orders are failing
Started 10 Jun 2025 13:29:56 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Eventim DE (EVENTM-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Wittner AU orders are failing
Started 8 Jun 2025 12:13:04 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Wittner AU (WIT-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Pay orders are failing
Started 2 Jun 2025 14:31:01 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Pay orders are failing
Started 2 Jun 2025 14:31:00 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime - 3 Months IN orders are failing
Started 2 Jun 2025 12:26:13 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime - 3 Months IN (AM3M-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Shopping Voucher orders are failing
Started 2 Jun 2025 12:08:19 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Shopping Voucher (AMZSHP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

GlobalGiving UK orders are failing
Started 1 Jun 2025 15:20:09 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of GlobalGiving UK (GLBGIV-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Playstation PL orders are failing
Started 30 May 2025 18:38:09 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Playstation PL (PLAY-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Ult 1M ESD UK orders are failing
Started 23 May 2025 19:35:03 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD UK (MIX1GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

iTunes Store AE orders are failing
Started 23 May 2025 15:26:08 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of iTunes Store AE (ITU-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo Switch 3M MX orders are failing
Started 23 May 2025 04:27:34 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo Switch 3M MX (NINTS-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Ult 1M ESD DK orders are failing
Started 21 May 2025 13:26:53 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD DK (MSGU1-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Tazz RO orders are failing
Started 20 May 2025 19:40:27 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Tazz RO (TAZZ-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Espresso House NO orders are failing
Started 20 May 2025 18:51:59 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Espresso House NO (ESPRS-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amicafarmacia IT orders are failing
Started 19 May 2025 17:46:25 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amicafarmacia IT (AMICA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Bloom & Wild for Yu life orders are failing
Started 12 May 2025 14:54:43 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Bloom & Wild for Yu life (YLBAW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

The Chefz SA orders are failing
Started 9 May 2025 13:54:11 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of The Chefz SA (THE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

JOHRH.COM SA orders are failing
Started 9 May 2025 12:28:22 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of JOHRH.COM SA (JOH-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Garena - Free Fire MX orders are failing
Started 3 May 2025 16:51:36 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Garena - Free Fire MX (FIRE-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Al Saif Gallery SA orders are failing
Started 2 May 2025 10:11:04 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Al Saif Gallery SA (ALSA-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Xbox Live Gold 1M MX orders are failing
Started 2 May 2025 05:44:03 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Xbox Live Gold 1M MX (XBOX1-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:48:20 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR (BBQON-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:38:20 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR (BBQGL-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:33:20 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR (BBQJM-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

La Carte Française FR orders are failing
Started 30 Apr 2025 13:23:48 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of La Carte Française FR (CARTFR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR orders are failing
Started 29 Apr 2025 16:38:31 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR (BBQCBC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR orders are failing
Started 29 Apr 2025 16:28:28 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR (BBQCB-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Good Day Set기분좋은 하루 세트 KR orders are failing
Started 29 Apr 2025 16:03:30 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Good Day Set기분좋은 하루 세트 KR (SBUXGD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR orders are failing
Started 29 Apr 2025 15:58:31 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR (SBUXSD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fortnite (US Account) SA orders are failing
Started 29 Apr 2025 15:57:17 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fortnite (US Account) SA (FOR-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fortnite (US Account) AE orders are failing
Started 29 Apr 2025 15:56:33 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fortnite (US Account) AE (FOR-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Happy Energy Set 행복한 기운 세트 KR orders are failing
Started 29 Apr 2025 15:53:29 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Happy Energy Set 행복한 기운 세트 KR (SBUXHE-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR orders are failing
Started 29 Apr 2025 15:48:30 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR (BBQGO-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR orders are failing
Started 29 Apr 2025 15:48:27 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR (SBUXSW-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

McAfee Total Protection SA orders are failing
Started 28 Apr 2025 09:13:58 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of McAfee Total Protection SA (MCAFEE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MALL.HR orders are failing
Started 20 Apr 2025 19:28:37 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of MALL.HR (MALL-HR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

E-FRESH GR orders are failing
Started 16 Apr 2025 20:26:41 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of E-FRESH GR (EFRSH-GR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Clarks US orders are failing
Started 13 Apr 2025 13:59:53 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Clarks US (CLARKS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

PlayStation NO orders are failing
Started 13 Apr 2025 03:58:46 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of PlayStation NO (PLAY-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Dots.eco - Clean Ocean Plastic UK orders are failing
Started 31 Mar 2025 12:55:25 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Dots.eco - Clean Ocean Plastic UK (CLNOCN-UK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR orders are failing
Started 24 Mar 2025 09:24:15 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR (SBUXAC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Congratulations Set 축하합니다 세트 KR orders are failing
Started 19 Mar 2025 07:14:11 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Congratulations Set 축하합니다 세트 KR (SBUXCG-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Zalora MY orders are failing
Started 13 Mar 2025 12:34:09 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Zalora MY (ZALO-MY) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Deezer Premium 3 Month FR orders are failing
Started 3 Mar 2025 17:15:11 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Deezer Premium 3 Month FR (DZPR3-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Dressman NO orders are failing
Started 11 Feb 2025 19:51:07 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Dressman NO (DRSMN-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

McDonald's SE orders are failing
Started 11 Feb 2025 15:43:53 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of McDonald's SE (MCDS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Polarn & Pyret SE orders are failing
Started 11 Feb 2025 15:07:48 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Polarn & Pyret SE (POLPYT-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON SE orders are failing
Started 11 Feb 2025 13:27:47 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON DK orders are failing
Started 10 Feb 2025 18:33:45 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of CDON DK (CDON-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

KOBO CA orders are failing
Started 5 Feb 2025 13:05:08 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of KOBO CA (KOBO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nando's - Customer UK orders are failing
Started 3 Feb 2025 16:27:19 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nando's - Customer UK (NANDOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nando's Gesture of Goodwill - Customer UK orders are failing
Started 3 Feb 2025 15:37:56 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nando's Gesture of Goodwill - Customer UK (NANDOS-GW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Ameshop MX orders are failing
Started 28 Jan 2025 21:19:31 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Ameshop MX (AMES-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Inno BE orders are failing
Started 12 Jan 2025 11:57:24 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Inno BE (INNO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Xbox DE orders are failing
Started 12 Jan 2025 11:54:45 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Xbox DE (MSFT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BAUR DE orders are failing
Started 12 Jan 2025 09:04:40 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BAUR DE (BAUR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo eShop DE orders are failing
Started 12 Jan 2025 08:06:51 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo eShop DE (NITD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Rossmann DE orders are failing
Started 11 Jan 2025 19:15:43 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Rossmann DE (ROS-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Aral DE orders are failing
Started 11 Jan 2025 16:14:47 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Rewe DE orders are failing
Started 11 Jan 2025 13:40:04 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Rewe DE (REWED-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

IKEA DE orders are failing
Started 11 Jan 2025 13:33:16 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of IKEA DE (IKEA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO PL orders are failing
Started 10 Jan 2025 18:07:32 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of MANGO PL (MANGO-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Noon AE orders are failing
Started 8 Jan 2025 15:27:02 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Noon AE (NOON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Palmers AT orders are failing
Started 24 Dec 2024 10:54:32 (7 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Palmers AT (PALMS-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Viamo AR orders are failing
Started 24 Dec 2024 01:47:25 (7 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Viamo AR (VIAM-AR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Innvictus MX orders are failing
Started 20 Dec 2024 02:13:49 (7 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Innvictus MX (INNV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

DECATHLON BR orders are failing
Started 30 Oct 2024 11:12:09 (9 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of DECATHLON BR (DECA-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo eShop MX orders are failing
Started 14 Sep 2024 06:19:11 (10 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo eShop MX (NINTD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

STEAM MX orders are failing
Started 14 Sep 2024 06:14:34 (10 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of STEAM MX (STEAM-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple CA orders are failing
Started 1 Sep 2024 18:30:36 (11 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Apple CA (APPLE-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fat Face UK orders are failing
Started 30 Aug 2024 10:15:17 (11 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fat Face UK (FATFCE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Chevron and Texaco US orders are failing
Started 18 Jul 2024 20:15:25 (1 year ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Recently Resolved Incidents

McDonald's KR orders are failing
Started 12 Jul 2025 03:26:02 (3 days ago), resolved 14 Jul 2025 19:55:31 (9 minutes ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Olive Young KR orders are failing
Started 14 Jul 2025 06:30:04 (14 hours ago), resolved 14 Jul 2025 19:45:28 (19 minutes ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

New Look UK orders are failing
Started 14 Jul 2025 11:29:48 (9 hours ago), resolved 14 Jul 2025 14:00:20 (6 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of New Look UK (NLK-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Cineworld UK orders are failing
Started 14 Jul 2025 11:25:05 (9 hours ago), resolved 14 Jul 2025 12:15:39 (8 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Cultura FR orders are failing
Started 13 Jul 2025 22:39:20 (21 hours ago), resolved 14 Jul 2025 01:14:49 (19 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Cultura FR (CLTRA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MediaMarkt BE orders are failing
Started 12 Jul 2025 16:15:12 (2 days ago), resolved 12 Jul 2025 18:39:38 (2 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MediaMarkt BE (MMKT-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO FR orders are failing
Started 11 Jul 2025 16:19:43 (3 days ago), resolved 11 Jul 2025 16:59:37 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MANGO FR (MANGO-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO IT orders are failing
Started 10 Jul 2025 17:54:28 (4 days ago), resolved 11 Jul 2025 11:49:48 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MANGO IT (MANGO-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MediaMarkt ES orders are failing
Started 11 Jul 2025 04:45:00 (4 days ago), resolved 11 Jul 2025 10:10:19 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MediaMarkt ES (MMKT-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON SE orders are failing
Started 10 Jul 2025 17:45:52 (4 days ago), resolved 10 Jul 2025 21:19:06 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON NO orders are failing
Started 6 Jul 2025 13:17:13 (8 days ago), resolved 10 Jul 2025 21:18:55 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of CDON NO (CDON-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON FI orders are failing
Started 25 Jun 2025 14:05:57 (19 days ago), resolved 10 Jul 2025 21:17:46 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of CDON FI (CDON-FI) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO BE orders are failing
Started 10 Jul 2025 19:09:52 (4 days ago), resolved 10 Jul 2025 20:14:27 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon MX orders are failing
Started 8 Jul 2025 18:34:59 (6 days ago), resolved 10 Jul 2025 15:31:22 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple - DE orders are failing
Started 10 Jul 2025 13:34:57 (4 days ago), resolved 10 Jul 2025 15:21:09 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Apple - DE (APPLEC-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO IT orders are failing
Started 9 Jul 2025 09:33:23 (5 days ago), resolved 9 Jul 2025 16:43:42 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of MANGO IT (MANGO-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Roblox CA orders are failing
Started 8 Jul 2025 02:28:01 (7 days ago), resolved 9 Jul 2025 13:46:49 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Roblox CA (ROBLOX-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Barbeque Nation IN orders are failing
Started 9 Jul 2025 05:06:41 (6 days ago), resolved 9 Jul 2025 09:29:38 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Barbeque Nation IN (BBQN-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime Lite Edition - IN orders are failing
Started 20 Jun 2025 15:46:43 (24 days ago), resolved 9 Jul 2025 09:25:17 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime Lite Edition - IN (AMPL-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime Shopping Edition - IN orders are failing
Started 20 Jun 2025 15:46:18 (24 days ago), resolved 9 Jul 2025 09:22:47 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime Shopping Edition - IN (AMPS-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime - 12 Months IN orders are failing
Started 18 Jun 2025 20:36:03 (26 days ago), resolved 9 Jul 2025 09:20:09 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime - 12 Months IN (AMPR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Swarovski DE orders are failing
Started 8 Jul 2025 20:03:01 (6 days ago), resolved 8 Jul 2025 21:53:29 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Fresh Voucher IN orders are failing
Started 2 Jun 2025 14:41:01 (1 month ago), resolved 8 Jul 2025 15:53:43 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon Fresh Voucher IN (AMZF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CARREFOUR BR orders are failing
Started 4 Jul 2025 04:21:29 (11 days ago), resolved 8 Jul 2025 14:05:33 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of CARREFOUR BR (CFOUR-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CARREFOUR BR orders are failing
Started 4 Jul 2025 04:21:29 (11 days ago), resolved 8 Jul 2025 14:05:32 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of CARREFOUR BR (CFOUR-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

California Pizza Kitchen US orders are failing
Started 20 May 2025 22:54:26 (2 months ago), resolved 8 Jul 2025 12:02:41 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of California Pizza Kitchen US (CALPZA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Biedronka PL orders are failing
Started 7 Jul 2025 08:14:11 (7 days ago), resolved 8 Jul 2025 10:45:06 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Biedronka PL (BIEDR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nando's UK orders are failing
Started 6 Jul 2025 17:53:12 (8 days ago), resolved 8 Jul 2025 09:21:20 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Nando's UK (NANDO-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Roblox US orders are failing
Started 8 Jul 2025 02:48:12 (7 days ago), resolved 8 Jul 2025 05:20:22 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Roblox US (ROBLOX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

GameStop US orders are failing
Started 8 Jul 2025 02:48:53 (7 days ago), resolved 8 Jul 2025 04:17:05 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of GameStop US (GAMSTP-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Sephora US orders are failing
Started 8 Jul 2025 02:57:20 (7 days ago), resolved 8 Jul 2025 04:17:04 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Papa John's US orders are failing
Started 8 Jul 2025 02:48:35 (7 days ago), resolved 8 Jul 2025 04:16:52 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Papa John's US (PAPAJ-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Cinemark US orders are failing
Started 8 Jul 2025 02:43:51 (7 days ago), resolved 8 Jul 2025 04:16:48 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Cinemark US (CINMRK-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple - US orders are failing
Started 8 Jul 2025 02:33:47 (7 days ago), resolved 8 Jul 2025 04:16:45 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple - US orders are failing
Started 8 Jul 2025 02:33:47 (7 days ago), resolved 8 Jul 2025 04:16:44 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

PlayStation IT orders are failing
Started 7 Jul 2025 00:51:37 (8 days ago), resolved 8 Jul 2025 00:52:41 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of PlayStation IT (PLAYS-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Emart KR orders are failing
Started 7 Jul 2025 23:57:58 (7 days ago), resolved 8 Jul 2025 00:37:55 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Runa Outage Survival Guide

A step-by-step guide to help you survive a Runa outage
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    Runa Components

    Mon 7
    Tue 8
    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    now

    Runa API

    Mon 7
    Tue 8
    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    now

    Runa Web App

    Mon 7
    Tue 8
    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    now

    Runa Connect API

    Mon 7
    Tue 8
    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    now

    Runa Gift Processing

    Mon 7
    Tue 8
    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    now
    Chevron and Texaco US orders are failing
    Started 18 Jul 2024 20:15:25 (1 year ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fat Face UK orders are failing
    Started 30 Aug 2024 10:15:17 (11 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fat Face UK (FATFCE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple CA orders are failing
    Started 1 Sep 2024 18:30:36 (11 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Apple CA (APPLE-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo eShop MX orders are failing
    Started 14 Sep 2024 06:19:11 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo eShop MX (NINTD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    STEAM MX orders are failing
    Started 14 Sep 2024 06:14:34 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of STEAM MX (STEAM-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    DECATHLON BR orders are failing
    Started 30 Oct 2024 11:12:09 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of DECATHLON BR (DECA-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Zalora MY orders are failing
    Started 13 Mar 2025 12:34:09 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Zalora MY (ZALO-MY) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR orders are failing
    Started 24 Mar 2025 09:24:15 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR (SBUXAC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Innvictus MX orders are failing
    Started 20 Dec 2024 02:13:49 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Innvictus MX (INNV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Viamo AR orders are failing
    Started 24 Dec 2024 01:47:25 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Viamo AR (VIAM-AR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Palmers AT orders are failing
    Started 24 Dec 2024 10:54:32 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Palmers AT (PALMS-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Deezer Premium 3 Month FR orders are failing
    Started 3 Mar 2025 17:15:11 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Deezer Premium 3 Month FR (DZPR3-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Noon AE orders are failing
    Started 8 Jan 2025 15:27:02 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Noon AE (NOON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO PL orders are failing
    Started 10 Jan 2025 18:07:32 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO PL (MANGO-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Rossmann DE orders are failing
    Started 11 Jan 2025 19:15:43 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Rossmann DE (ROS-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Aral DE orders are failing
    Started 11 Jan 2025 16:14:47 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Rewe DE orders are failing
    Started 11 Jan 2025 13:40:04 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Rewe DE (REWED-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    IKEA DE orders are failing
    Started 11 Jan 2025 13:33:16 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of IKEA DE (IKEA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Inno BE orders are failing
    Started 12 Jan 2025 11:57:24 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Inno BE (INNO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Xbox DE orders are failing
    Started 12 Jan 2025 11:54:45 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Xbox DE (MSFT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BAUR DE orders are failing
    Started 12 Jan 2025 09:04:40 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BAUR DE (BAUR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo eShop DE orders are failing
    Started 12 Jan 2025 08:06:51 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo eShop DE (NITD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Congratulations Set 축하합니다 세트 KR orders are failing
    Started 19 Mar 2025 07:14:11 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Congratulations Set 축하합니다 세트 KR (SBUXCG-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Ameshop MX orders are failing
    Started 28 Jan 2025 21:19:31 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Ameshop MX (AMES-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nando's Gesture of Goodwill - Customer UK orders are failing
    Started 3 Feb 2025 15:37:56 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nando's Gesture of Goodwill - Customer UK (NANDOS-GW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nando's - Customer UK orders are failing
    Started 3 Feb 2025 16:27:19 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nando's - Customer UK (NANDOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    KOBO CA orders are failing
    Started 5 Feb 2025 13:05:08 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of KOBO CA (KOBO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON DK orders are failing
    Started 10 Feb 2025 18:33:45 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of CDON DK (CDON-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON SE orders are failing
    Started 11 Feb 2025 13:27:47 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Polarn & Pyret SE orders are failing
    Started 11 Feb 2025 15:07:48 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Polarn & Pyret SE (POLPYT-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McDonald's SE orders are failing
    Started 11 Feb 2025 15:43:53 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of McDonald's SE (MCDS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Dressman NO orders are failing
    Started 11 Feb 2025 19:51:07 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Dressman NO (DRSMN-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Dots.eco - Clean Ocean Plastic UK orders are failing
    Started 31 Mar 2025 12:55:25 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Dots.eco - Clean Ocean Plastic UK (CLNOCN-UK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    PlayStation NO orders are failing
    Started 13 Apr 2025 03:58:46 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of PlayStation NO (PLAY-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Clarks US orders are failing
    Started 13 Apr 2025 13:59:53 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Clarks US (CLARKS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    E-FRESH GR orders are failing
    Started 16 Apr 2025 20:26:41 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of E-FRESH GR (EFRSH-GR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MALL.HR orders are failing
    Started 20 Apr 2025 19:28:37 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of MALL.HR (MALL-HR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McAfee Total Protection SA orders are failing
    Started 28 Apr 2025 09:13:58 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of McAfee Total Protection SA (MCAFEE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR orders are failing
    Started 29 Apr 2025 15:58:31 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR (SBUXSD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fortnite (US Account) SA orders are failing
    Started 29 Apr 2025 15:57:17 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fortnite (US Account) SA (FOR-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fortnite (US Account) AE orders are failing
    Started 29 Apr 2025 15:56:33 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fortnite (US Account) AE (FOR-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR orders are failing
    Started 29 Apr 2025 15:48:30 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR (BBQGO-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR orders are failing
    Started 29 Apr 2025 15:48:27 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR (SBUXSW-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Happy Energy Set 행복한 기운 세트 KR orders are failing
    Started 29 Apr 2025 15:53:29 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Happy Energy Set 행복한 기운 세트 KR (SBUXHE-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR orders are failing
    Started 29 Apr 2025 16:38:31 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR (BBQCBC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Good Day Set기분좋은 하루 세트 KR orders are failing
    Started 29 Apr 2025 16:03:30 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Good Day Set기분좋은 하루 세트 KR (SBUXGD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR orders are failing
    Started 29 Apr 2025 16:28:28 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR (BBQCB-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    La Carte Française FR orders are failing
    Started 30 Apr 2025 13:23:48 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of La Carte Française FR (CARTFR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:33:20 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR (BBQJM-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:38:20 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR (BBQGL-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:48:20 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR (BBQON-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Xbox Live Gold 1M MX orders are failing
    Started 2 May 2025 05:44:03 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Xbox Live Gold 1M MX (XBOX1-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Al Saif Gallery SA orders are failing
    Started 2 May 2025 10:11:04 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Al Saif Gallery SA (ALSA-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Garena - Free Fire MX orders are failing
    Started 3 May 2025 16:51:36 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Garena - Free Fire MX (FIRE-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    JOHRH.COM SA orders are failing
    Started 9 May 2025 12:28:22 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of JOHRH.COM SA (JOH-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    The Chefz SA orders are failing
    Started 9 May 2025 13:54:11 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of The Chefz SA (THE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Bloom & Wild for Yu life orders are failing
    Started 12 May 2025 14:54:43 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Bloom & Wild for Yu life (YLBAW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amicafarmacia IT orders are failing
    Started 19 May 2025 17:46:25 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amicafarmacia IT (AMICA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Espresso House NO orders are failing
    Started 20 May 2025 18:51:59 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Espresso House NO (ESPRS-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Tazz RO orders are failing
    Started 20 May 2025 19:40:27 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Tazz RO (TAZZ-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    California Pizza Kitchen US orders are failing
    Started 20 May 2025 22:54:26 (2 months ago), resolved 8 Jul 2025 12:02:41 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of California Pizza Kitchen US (CALPZA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Ult 1M ESD DK orders are failing
    Started 21 May 2025 13:26:53 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD DK (MSGU1-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo Switch 3M MX orders are failing
    Started 23 May 2025 04:27:34 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo Switch 3M MX (NINTS-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    iTunes Store AE orders are failing
    Started 23 May 2025 15:26:08 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of iTunes Store AE (ITU-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Ult 1M ESD UK orders are failing
    Started 23 May 2025 19:35:03 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD UK (MIX1GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Playstation PL orders are failing
    Started 30 May 2025 18:38:09 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Playstation PL (PLAY-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    GlobalGiving UK orders are failing
    Started 1 Jun 2025 15:20:09 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of GlobalGiving UK (GLBGIV-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Shopping Voucher orders are failing
    Started 2 Jun 2025 12:08:19 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Shopping Voucher (AMZSHP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime - 3 Months IN orders are failing
    Started 2 Jun 2025 12:26:13 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime - 3 Months IN (AM3M-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Pay orders are failing
    Started 2 Jun 2025 14:31:01 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Pay orders are failing
    Started 2 Jun 2025 14:31:00 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Fresh Voucher IN orders are failing
    Started 2 Jun 2025 14:41:01 (1 month ago), resolved 8 Jul 2025 15:53:43 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Fresh Voucher IN (AMZF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Wittner AU orders are failing
    Started 8 Jun 2025 12:13:04 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Wittner AU (WIT-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Eventim DE orders are failing
    Started 10 Jun 2025 13:29:56 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Eventim DE (EVENTM-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Playstation IE orders are failing
    Started 11 Jun 2025 11:21:04 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Playstation IE (PLAY-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fashion Days BG orders are failing
    Started 13 Jun 2025 12:10:18 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fashion Days BG (FDAY-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon DE orders are failing
    Started 14 Jun 2025 23:30:52 (30 days ago), still ongoing
    Minor Incident
    Identified
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Gold Razer MX orders are failing
    Started 15 Jun 2025 02:18:14 (30 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Gold Razer MX (GLDR-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Offline IN orders are failing
    Started 15 Jun 2025 10:09:06 (29 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Offline IN (LIVEOF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    POWER NO orders are failing
    Started 18 Jun 2025 06:54:25 (27 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of POWER NO (POWER-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime - 12 Months IN orders are failing
    Started 18 Jun 2025 20:36:03 (26 days ago), resolved 9 Jul 2025 09:20:09 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime - 12 Months IN (AMPR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime Shopping Edition - IN orders are failing
    Started 20 Jun 2025 15:46:18 (24 days ago), resolved 9 Jul 2025 09:22:47 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime Shopping Edition - IN (AMPS-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime Lite Edition - IN orders are failing
    Started 20 Jun 2025 15:46:43 (24 days ago), resolved 9 Jul 2025 09:25:17 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime Lite Edition - IN (AMPL-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Temporary Access Issues with some links on spend.runa.io - Workarounds Available
    Started 20 Jun 2025 17:11:18 (24 days ago), still ongoing
    Major Incident
    Monitoring
    Gift Processing

    We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform.

    Immediate Workarounds Available

    1. Switch Networks

    Toggle between your mobile data and WiFi, as the blocking may only affect one network type.

    2. Use Alternative URLs

    Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace):

    • Replace spend.runa.io/-/{token} with payout.runa.io/-/{token}
    • Replace spend.runa.io/-/{token} with spend.mypayout.io/-/{token}

    We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.

    La Rinascente IT orders are failing
    Started 24 Jun 2025 10:11:51 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of La Rinascente IT (LARINA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Strandbags NZ orders are failing
    Started 25 Jun 2025 02:04:07 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Strandbags NZ (STR-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON FI orders are failing
    Started 25 Jun 2025 14:05:57 (19 days ago), resolved 10 Jul 2025 21:17:46 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of CDON FI (CDON-FI) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Wonderbox FR orders are failing
    Started 25 Jun 2025 21:18:08 (19 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Wonderbox FR (WONDBX-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Core 3M ESD NO orders are failing
    Started 26 Jun 2025 10:44:57 (18 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Core 3M ESD NO (MSGC3-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CASASBAHIA.COM BR orders are failing
    Started 27 Jun 2025 01:12:20 (18 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of CASASBAHIA.COM BR (CSBH-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fabindia IN orders are failing
    Started 27 Jun 2025 06:32:12 (18 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fabindia IN (FABI-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Rappi BR orders are failing
    Started 27 Jun 2025 14:01:44 (17 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Rappi BR (RAPPI-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Espresso House SE orders are failing
    Started 28 Jun 2025 14:43:45 (16 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Espresso House SE (ESPRS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Natalys FR orders are failing
    Started 2 Jul 2025 07:12:10 (13 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Natalys FR (NATALY-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Roblox MX orders are failing
    Started 4 Jul 2025 00:20:09 (11 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Roblox MX (ROBLOX-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CARREFOUR BR orders are failing
    Started 4 Jul 2025 04:21:29 (11 days ago), resolved 8 Jul 2025 14:05:33 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of CARREFOUR BR (CFOUR-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Cinépolis VIP: Boleto VIP de Lunes a Viernes MX orders are failing
    Started 4 Jul 2025 17:13:09 (10 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Viernes MX (CINEVL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Ultimate UK orders are failing
    Started 4 Jul 2025 21:58:54 (10 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Ultimate UK (LFSULT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Myntra IN orders are failing
    Started 5 Jul 2025 04:58:58 (10 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Myntra IN (MYNT-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Fashion and Beauty UK orders are failing
    Started 5 Jul 2025 12:19:01 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Fashion and Beauty UK (LFSFNB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON NO orders are failing
    Started 6 Jul 2025 13:17:13 (8 days ago), resolved 10 Jul 2025 21:18:55 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of CDON NO (CDON-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nando's UK orders are failing
    Started 6 Jul 2025 17:53:12 (8 days ago), resolved 8 Jul 2025 09:21:20 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Nando's UK (NANDO-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    PlayStation IT orders are failing
    Started 7 Jul 2025 00:51:37 (8 days ago), resolved 8 Jul 2025 00:52:41 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of PlayStation IT (PLAYS-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Google Play IT orders are failing
    Started 7 Jul 2025 05:42:07 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Google Play IT (GOOGLE-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Biedronka PL orders are failing
    Started 7 Jul 2025 08:14:11 (7 days ago), resolved 8 Jul 2025 10:45:06 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Biedronka PL (BIEDR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Dots.eco - Återställ ett fragment av ett korallrev SE orders are failing
    Started 7 Jul 2025 12:26:10 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Dots.eco - Återställ ett fragment av ett korallrev SE (ATE-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo eShop IT orders are failing
    Started 7 Jul 2025 12:30:36 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo eShop IT (NTDES-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Eat UK orders are failing
    Started 7 Jul 2025 15:21:03 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Eat UK (LFSEAT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Emart KR orders are failing
    Started 7 Jul 2025 23:57:58 (7 days ago), resolved 8 Jul 2025 00:37:55 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Roblox CA orders are failing
    Started 8 Jul 2025 02:28:01 (7 days ago), resolved 9 Jul 2025 13:46:49 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Roblox CA (ROBLOX-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple - US orders are failing
    Started 8 Jul 2025 02:33:47 (7 days ago), resolved 8 Jul 2025 04:16:45 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    GameStop US orders are failing
    Started 8 Jul 2025 02:48:53 (7 days ago), resolved 8 Jul 2025 04:17:05 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of GameStop US (GAMSTP-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Sephora US orders are failing
    Started 8 Jul 2025 02:57:20 (7 days ago), resolved 8 Jul 2025 04:17:04 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Papa John's US orders are failing
    Started 8 Jul 2025 02:48:35 (7 days ago), resolved 8 Jul 2025 04:16:52 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Papa John's US (PAPAJ-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Cinemark US orders are failing
    Started 8 Jul 2025 02:43:51 (7 days ago), resolved 8 Jul 2025 04:16:48 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Cinemark US (CINMRK-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple - US orders are failing
    Started 8 Jul 2025 02:33:47 (7 days ago), resolved 8 Jul 2025 04:16:44 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Roblox US orders are failing
    Started 8 Jul 2025 02:48:12 (7 days ago), resolved 8 Jul 2025 05:20:22 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Roblox US (ROBLOX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CARREFOUR BR orders are failing
    Started 4 Jul 2025 04:21:29 (11 days ago), resolved 8 Jul 2025 14:05:32 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of CARREFOUR BR (CFOUR-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon MX orders are failing
    Started 8 Jul 2025 18:34:59 (6 days ago), resolved 10 Jul 2025 15:31:22 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Passage du Désir FR orders are failing
    Started 8 Jul 2025 20:24:10 (6 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Passage du Désir FR (PSGDD-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Swarovski DE orders are failing
    Started 8 Jul 2025 20:03:01 (6 days ago), resolved 8 Jul 2025 21:53:29 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Barbeque Nation IN orders are failing
    Started 9 Jul 2025 05:06:41 (6 days ago), resolved 9 Jul 2025 09:29:38 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Barbeque Nation IN (BBQN-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Happy Birthday UK orders are failing
    Started 9 Jul 2025 06:39:35 (6 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Happy Birthday UK (LFSHBD-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO IT orders are failing
    Started 9 Jul 2025 09:33:23 (5 days ago), resolved 9 Jul 2025 16:43:42 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO IT (MANGO-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Minecraft 1720 MineCoins ESD NO orders are failing
    Started 10 Jul 2025 10:15:25 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Minecraft 1720 MineCoins ESD NO (MSM1-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple - DE orders are failing
    Started 10 Jul 2025 13:34:57 (4 days ago), resolved 10 Jul 2025 15:21:09 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Apple - DE (APPLEC-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON SE orders are failing
    Started 10 Jul 2025 17:45:52 (4 days ago), resolved 10 Jul 2025 21:19:06 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO IT orders are failing
    Started 10 Jul 2025 17:54:28 (4 days ago), resolved 11 Jul 2025 11:49:48 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO IT (MANGO-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    EnviaFlores.com MX orders are failing
    Started 10 Jul 2025 19:58:09 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of EnviaFlores.com MX (EVFL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO BE orders are failing
    Started 10 Jul 2025 19:09:52 (4 days ago), resolved 10 Jul 2025 20:14:27 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Spotify UK - All Subscriptions orders are failing
    Started 10 Jul 2025 21:08:08 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Spotify UK - All Subscriptions (SPOTIF-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Flixbus FR orders are failing
    Started 10 Jul 2025 22:03:59 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Flixbus FR (FLXBS-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MediaMarkt ES orders are failing
    Started 11 Jul 2025 04:45:00 (4 days ago), resolved 11 Jul 2025 10:10:19 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MediaMarkt ES (MMKT-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO FR orders are failing
    Started 11 Jul 2025 16:19:43 (3 days ago), resolved 11 Jul 2025 16:59:37 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO FR (MANGO-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McDonald's KR orders are failing
    Started 12 Jul 2025 03:26:02 (3 days ago), resolved 14 Jul 2025 19:55:31 (9 minutes ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Reliance Retail IN orders are failing
    Started 12 Jul 2025 09:49:11 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Reliance Retail IN (RERE-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MediaMarkt BE orders are failing
    Started 12 Jul 2025 16:15:12 (2 days ago), resolved 12 Jul 2025 18:39:38 (2 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of MediaMarkt BE (MMKT-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Media Expert PL orders are failing
    Started 13 Jul 2025 01:23:44 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Media Expert PL (MEXPRT-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Satellite Paris FR orders are failing
    Started 13 Jul 2025 10:51:08 (1 day ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Satellite Paris FR (STLPR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    EasyCookAsia DE orders are failing
    Started 13 Jul 2025 22:45:17 (21 hours ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of EasyCookAsia DE (ESYCA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Cultura FR orders are failing
    Started 13 Jul 2025 22:39:20 (21 hours ago), resolved 14 Jul 2025 01:14:49 (19 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Cultura FR (CLTRA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Olive Young KR orders are failing
    Started 14 Jul 2025 06:30:04 (14 hours ago), resolved 14 Jul 2025 19:45:28 (19 minutes ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    New Look UK orders are failing
    Started 14 Jul 2025 11:29:48 (9 hours ago), resolved 14 Jul 2025 14:00:20 (6 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of New Look UK (NLK-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Cineworld UK orders are failing
    Started 14 Jul 2025 11:25:05 (9 hours ago), resolved 14 Jul 2025 12:15:39 (8 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Odeon Admit One - Adult Standard Anytime UK orders are failing
    Started 14 Jul 2025 14:19:49 (6 hours ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Odeon Admit One - Adult Standard Anytime UK (OAAS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Home UK orders are failing
    Started 14 Jul 2025 13:35:53 (6 hours ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Home UK (LFSHM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Runa Email Delivery

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    Thu 10
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    now

    Runa Connect Web Portal

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    now

    Runa Playground Environment

    Mon 7
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    now

    Runa Connect Playground Environment

    Mon 7
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    now