Runa Status

Resolved: The incident is now fully resolved.

Monitoring: At Approx 7:40 AM UTC, the Runa ordering platform (customer ordering + fulfilments) went down, because of an issue with a database transaction. Orders between 7:40 AM UTC - 8:10 AM UTC may have failed. Retrying these orders should work. We are investigating the issue now and will post more updates shortly.

The system is back to stable operations now. We apologize for any inconvenience

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MediaMarkt PT (MMKT-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Riot Games FR (RIOTGM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Steam FR (STEAM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Oxybul-Okaïdi FR (OXYBUL-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Spotify 1M UK (SPTF-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Zomato (B2B) IN (ZOMA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Moe's Southwest Grill US (MOES-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: The incident is now fully resolved.

Monitoring: At Approx 7:40 AM UTC, the Runa ordering platform (customer ordering + fulfilments) went down, because of an issue with a database transaction. Orders between 7:40 AM UTC - 8:10 AM UTC may have failed. Retrying these orders should work. We are investigating the issue now and will post more updates shortly.

The system is back to stable operations now. We apologize for any inconvenience

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of MANGO BG (MANGO-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MANGO BG (MANGO-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of MediaMarkt BE (MMKT-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Biedronka PL (BIEDR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Biedronka PL (BIEDR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Identified: We've identified the root cause of the issue and are working towards a mitigation.

Investigating: We are currently investigating an issue causing some orders of Nando's UK (NANDO-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of CARREFOUR BR (CFOUR-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Zomato (B2B) IN (ZOMA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of MakeMyTrip Pre Buy IN (MMTP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Uber IN (UBER-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Flipkart IN (FLIPKR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Uber IN (UBER-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of Uber IN (UBER-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Soriana MX (SORIAN-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Amazon Shopping Voucher (AMZSHP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of RTL+ DE (RTL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Investigating: We are currently investigating an issue causing some orders of Auntie Anne's US (AUNTIE-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of CASASBAHIA.COM BR (CSBH-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Investigating: We are currently investigating an issue causing some orders of Swarovski US (SWAR-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.