Runa status is Minor Service Outage

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Runa Gift Processing

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Active Incidents

McDonald's KR orders are failing
Started 21 Jun 2025 08:04:14 (20 hours ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Steam PL orders are failing
Started 20 Jun 2025 17:37:07 (1 day ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Steam PL (STEAM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Temporary Access Issues with some links on spend.runa.io - Workarounds Available
Started 20 Jun 2025 17:11:18 (1 day ago), still ongoing
Major Incident
Monitoring
Gift Processing

We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform.

Immediate Workarounds Available

1. Switch Networks

Toggle between your mobile data and WiFi, as the blocking may only affect one network type.

2. Use Alternative URLs

Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace):

  • Replace spend.runa.io/-/{token} with payout.runa.io/-/{token}
  • Replace spend.runa.io/-/{token} with spend.mypayout.io/-/{token}

We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.

Amazon Prime Lite Edition - IN orders are failing
Started 20 Jun 2025 15:46:43 (2 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime Lite Edition - IN (AMPL-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime Shopping Edition - IN orders are failing
Started 20 Jun 2025 15:46:18 (2 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime Shopping Edition - IN (AMPS-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Aral DE orders are failing
Started 19 Jun 2025 13:53:09 (3 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime - 12 Months IN orders are failing
Started 18 Jun 2025 20:36:03 (3 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime - 12 Months IN (AMPR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

POWER NO orders are failing
Started 18 Jun 2025 06:54:25 (4 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of POWER NO (POWER-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Lifestyle Offline IN orders are failing
Started 15 Jun 2025 10:09:06 (7 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Lifestyle Offline IN (LIVEOF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Gold Razer MX orders are failing
Started 15 Jun 2025 02:18:14 (7 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Gold Razer MX (GLDR-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon DE orders are failing
Started 14 Jun 2025 23:30:52 (7 days ago), still ongoing
Minor Incident
Identified
Gift Processing

We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fashion Days BG orders are failing
Started 13 Jun 2025 12:10:18 (9 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fashion Days BG (FDAY-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Google Play MX orders are failing
Started 12 Jun 2025 09:27:08 (10 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Google Play MX (PLAY-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Playstation IE orders are failing
Started 11 Jun 2025 11:21:04 (11 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Playstation IE (PLAY-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Eventim DE orders are failing
Started 10 Jun 2025 13:29:56 (12 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Eventim DE (EVENTM-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Wittner AU orders are failing
Started 8 Jun 2025 12:13:04 (14 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Wittner AU (WIT-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Fresh Voucher IN orders are failing
Started 2 Jun 2025 14:41:01 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Fresh Voucher IN (AMZF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Pay orders are failing
Started 2 Jun 2025 14:31:01 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Pay orders are failing
Started 2 Jun 2025 14:31:00 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Prime - 3 Months IN orders are failing
Started 2 Jun 2025 12:26:13 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Prime - 3 Months IN (AM3M-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon Shopping Voucher orders are failing
Started 2 Jun 2025 12:08:19 (20 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amazon Shopping Voucher (AMZSHP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

GlobalGiving UK orders are failing
Started 1 Jun 2025 15:20:09 (21 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of GlobalGiving UK (GLBGIV-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Playstation PL orders are failing
Started 30 May 2025 18:38:09 (22 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Playstation PL (PLAY-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Ult 1M ESD UK orders are failing
Started 23 May 2025 19:35:03 (29 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD UK (MIX1GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

iTunes Store AE orders are failing
Started 23 May 2025 15:26:08 (30 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of iTunes Store AE (ITU-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo Switch 3M MX orders are failing
Started 23 May 2025 04:27:34 (30 days ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo Switch 3M MX (NINTS-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Ult 1M ESD DK orders are failing
Started 21 May 2025 13:26:53 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD DK (MSGU1-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

California Pizza Kitchen US orders are failing
Started 20 May 2025 22:54:26 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of California Pizza Kitchen US (CALPZA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Tazz RO orders are failing
Started 20 May 2025 19:40:27 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Tazz RO (TAZZ-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Espresso House NO orders are failing
Started 20 May 2025 18:51:59 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Espresso House NO (ESPRS-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amicafarmacia IT orders are failing
Started 19 May 2025 17:46:25 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Amicafarmacia IT (AMICA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Bloom & Wild for Yu life orders are failing
Started 12 May 2025 14:54:43 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Bloom & Wild for Yu life (YLBAW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

The Chefz SA orders are failing
Started 9 May 2025 13:54:11 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of The Chefz SA (THE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

JOHRH.COM SA orders are failing
Started 9 May 2025 12:28:22 (1 month ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of JOHRH.COM SA (JOH-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Garena - Free Fire MX orders are failing
Started 3 May 2025 16:51:36 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Garena - Free Fire MX (FIRE-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Al Saif Gallery SA orders are failing
Started 2 May 2025 10:11:04 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Al Saif Gallery SA (ALSA-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Xbox Live Gold 1M MX orders are failing
Started 2 May 2025 05:44:03 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Xbox Live Gold 1M MX (XBOX1-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:48:20 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR (BBQON-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:38:20 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR (BBQGL-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR orders are failing
Started 30 Apr 2025 16:33:20 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR (BBQJM-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

La Carte Française FR orders are failing
Started 30 Apr 2025 13:23:48 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of La Carte Française FR (CARTFR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR orders are failing
Started 29 Apr 2025 16:38:31 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR (BBQCBC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR orders are failing
Started 29 Apr 2025 16:28:28 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR (BBQCB-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Good Day Set기분좋은 하루 세트 KR orders are failing
Started 29 Apr 2025 16:03:30 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Good Day Set기분좋은 하루 세트 KR (SBUXGD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR orders are failing
Started 29 Apr 2025 15:58:31 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR (SBUXSD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fortnite (US Account) SA orders are failing
Started 29 Apr 2025 15:57:17 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fortnite (US Account) SA (FOR-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fortnite (US Account) AE orders are failing
Started 29 Apr 2025 15:56:33 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fortnite (US Account) AE (FOR-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Happy Energy Set 행복한 기운 세트 KR orders are failing
Started 29 Apr 2025 15:53:29 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Happy Energy Set 행복한 기운 세트 KR (SBUXHE-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR orders are failing
Started 29 Apr 2025 15:48:30 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR (BBQGO-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR orders are failing
Started 29 Apr 2025 15:48:27 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR (SBUXSW-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Despar Nordest IT orders are failing
Started 28 Apr 2025 11:02:45 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Despar Nordest IT (DESPA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

McAfee Total Protection SA orders are failing
Started 28 Apr 2025 09:13:58 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of McAfee Total Protection SA (MCAFEE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MALL.HR orders are failing
Started 20 Apr 2025 19:28:37 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of MALL.HR (MALL-HR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Reliance Retail IN orders are failing
Started 20 Apr 2025 12:28:30 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Reliance Retail IN (RERE-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

E-FRESH GR orders are failing
Started 16 Apr 2025 20:26:41 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of E-FRESH GR (EFRSH-GR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Clarks US orders are failing
Started 13 Apr 2025 13:59:53 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Clarks US (CLARKS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

PlayStation NO orders are failing
Started 13 Apr 2025 03:58:46 (2 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of PlayStation NO (PLAY-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Dots.eco - Clean Ocean Plastic UK orders are failing
Started 31 Mar 2025 12:55:25 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Dots.eco - Clean Ocean Plastic UK (CLNOCN-UK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR orders are failing
Started 24 Mar 2025 09:24:15 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR (SBUXAC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Starbucks - Congratulations Set 축하합니다 세트 KR orders are failing
Started 19 Mar 2025 07:14:11 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Starbucks - Congratulations Set 축하합니다 세트 KR (SBUXCG-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Zalora MY orders are failing
Started 13 Mar 2025 12:34:09 (3 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Zalora MY (ZALO-MY) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Deezer Premium 3 Month FR orders are failing
Started 3 Mar 2025 17:15:11 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Deezer Premium 3 Month FR (DZPR3-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Dressman NO orders are failing
Started 11 Feb 2025 19:51:07 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Dressman NO (DRSMN-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

McDonald's SE orders are failing
Started 11 Feb 2025 15:43:53 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of McDonald's SE (MCDS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Polarn & Pyret SE orders are failing
Started 11 Feb 2025 15:07:48 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Polarn & Pyret SE (POLPYT-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON SE orders are failing
Started 11 Feb 2025 13:27:47 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

CDON DK orders are failing
Started 10 Feb 2025 18:33:45 (4 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of CDON DK (CDON-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

KOBO CA orders are failing
Started 5 Feb 2025 13:05:08 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of KOBO CA (KOBO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nando's - Customer UK orders are failing
Started 3 Feb 2025 16:27:19 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nando's - Customer UK (NANDOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nando's Gesture of Goodwill - Customer UK orders are failing
Started 3 Feb 2025 15:37:56 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nando's Gesture of Goodwill - Customer UK (NANDOS-GW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Ameshop MX orders are failing
Started 28 Jan 2025 21:19:31 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Ameshop MX (AMES-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Inno BE orders are failing
Started 12 Jan 2025 11:57:24 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Inno BE (INNO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Xbox DE orders are failing
Started 12 Jan 2025 11:54:45 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Xbox DE (MSFT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

BAUR DE orders are failing
Started 12 Jan 2025 09:04:40 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of BAUR DE (BAUR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo eShop DE orders are failing
Started 12 Jan 2025 08:06:51 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo eShop DE (NITD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Rossmann DE orders are failing
Started 11 Jan 2025 19:15:43 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Rossmann DE (ROS-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Aral DE orders are failing
Started 11 Jan 2025 16:14:47 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Rewe DE orders are failing
Started 11 Jan 2025 13:40:04 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Rewe DE (REWED-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

IKEA DE orders are failing
Started 11 Jan 2025 13:33:16 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of IKEA DE (IKEA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MANGO PL orders are failing
Started 10 Jan 2025 18:07:32 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of MANGO PL (MANGO-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Noon AE orders are failing
Started 8 Jan 2025 15:27:02 (5 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Noon AE (NOON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Palmers AT orders are failing
Started 24 Dec 2024 10:54:32 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Palmers AT (PALMS-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Viamo AR orders are failing
Started 24 Dec 2024 01:47:25 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Viamo AR (VIAM-AR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Innvictus MX orders are failing
Started 20 Dec 2024 02:13:49 (6 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Innvictus MX (INNV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

DECATHLON BR orders are failing
Started 30 Oct 2024 11:12:09 (8 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of DECATHLON BR (DECA-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Nintendo eShop MX orders are failing
Started 14 Sep 2024 06:19:11 (9 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Nintendo eShop MX (NINTD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

STEAM MX orders are failing
Started 14 Sep 2024 06:14:34 (9 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of STEAM MX (STEAM-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple CA orders are failing
Started 1 Sep 2024 18:30:36 (10 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Apple CA (APPLE-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Fat Face UK orders are failing
Started 30 Aug 2024 10:15:17 (10 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Fat Face UK (FATFCE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Chevron and Texaco US orders are failing
Started 18 Jul 2024 20:15:25 (11 months ago), still ongoing
Minor Incident
Investigating
Gift Processing

We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Recently Resolved Incidents

Matalan UK orders are failing
Started 21 Jun 2025 16:05:53 (12 hours ago), resolved 21 Jun 2025 17:53:49 (10 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Schuh UK orders are failing
Started 21 Jun 2025 14:17:01 (14 hours ago), resolved 21 Jun 2025 15:53:17 (12 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Schuh UK (SCHUH-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

B&M UK orders are failing
Started 21 Jun 2025 13:00:48 (15 hours ago), resolved 21 Jun 2025 14:33:25 (14 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

B&M UK orders are failing
Started 21 Jun 2025 11:01:24 (17 hours ago), resolved 21 Jun 2025 12:33:19 (16 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Matalan UK orders are failing
Started 21 Jun 2025 10:13:51 (18 hours ago), resolved 21 Jun 2025 11:38:14 (17 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

B&M UK orders are failing
Started 21 Jun 2025 08:47:47 (19 hours ago), resolved 21 Jun 2025 10:28:46 (18 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Greggs UK orders are failing
Started 21 Jun 2025 07:10:58 (21 hours ago), resolved 21 Jun 2025 08:58:07 (19 hours ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Greggs UK (GREGGS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Emart KR orders are failing
Started 20 Jun 2025 12:54:04 (2 days ago), resolved 20 Jun 2025 13:19:09 (2 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Pigu LT orders are failing
Started 19 Jun 2025 16:39:49 (2 days ago), resolved 19 Jun 2025 17:10:06 (2 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Pigu LT (PIGU-LT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Ticketmaster FR orders are failing
Started 19 Jun 2025 15:25:02 (3 days ago), resolved 19 Jun 2025 16:33:44 (2 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Tinder UK orders are failing
Started 16 Jun 2025 21:45:12 (5 days ago), resolved 19 Jun 2025 14:19:11 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Tinder UK (TNDR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Myntra IN orders are failing
Started 3 Jun 2025 16:54:48 (18 days ago), resolved 19 Jun 2025 14:10:11 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Myntra IN (MYNT-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Reliance Digital IN orders are failing
Started 29 May 2025 05:33:44 (24 days ago), resolved 19 Jun 2025 12:57:01 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Reliance Digital IN (RELIA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Ticketmaster FR orders are failing
Started 19 Jun 2025 10:00:06 (3 days ago), resolved 19 Jun 2025 10:49:51 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Core 6mo ESD UK orders are failing
Started 26 May 2025 17:39:27 (26 days ago), resolved 19 Jun 2025 09:24:36 (3 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Core 6mo ESD UK (MIX6GC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Argos Employee Benefits UK orders are failing
Started 17 Jun 2025 19:39:41 (4 days ago), resolved 18 Jun 2025 00:34:47 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Argos Employee Benefits UK (ARGEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Sainsbury's UK orders are failing
Started 17 Jun 2025 19:17:50 (4 days ago), resolved 17 Jun 2025 23:27:26 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Sainsbury's UK (SAINS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Habitat UK orders are failing
Started 17 Jun 2025 21:55:49 (4 days ago), resolved 17 Jun 2025 23:22:36 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Habitat UK (HBTAT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Sainsbury's EB UK orders are failing
Started 17 Jun 2025 19:17:36 (4 days ago), resolved 17 Jun 2025 23:22:33 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Sainsbury's EB UK (SAINEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Argos UK orders are failing
Started 17 Jun 2025 19:19:45 (4 days ago), resolved 17 Jun 2025 23:22:29 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Argos UK (ARGOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple - FR orders are failing
Started 17 Jun 2025 16:02:46 (5 days ago), resolved 17 Jun 2025 17:32:47 (4 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Apple - FR (APPLEC-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Aral DE orders are failing
Started 17 Jun 2025 11:33:38 (5 days ago), resolved 17 Jun 2025 13:16:48 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox Game Pass Ult 3M ESD UK orders are failing
Started 23 May 2025 18:10:57 (29 days ago), resolved 17 Jun 2025 11:03:24 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M ESD UK (MIX3GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Microsoft Xbox GamePass PC 3M ESD UK orders are failing
Started 31 May 2025 20:06:25 (21 days ago), resolved 17 Jun 2025 08:33:42 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Microsoft Xbox GamePass PC 3M ESD UK (MIX3PC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Bigbasket IN orders are failing
Started 16 Jun 2025 20:22:36 (5 days ago), resolved 16 Jun 2025 21:36:44 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Bigbasket IN (BIGB-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Uber IN orders are failing
Started 16 Jun 2025 20:05:31 (5 days ago), resolved 16 Jun 2025 21:36:39 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Uber IN (UBER-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Zomato (B2B) IN orders are failing
Started 16 Jun 2025 20:13:56 (5 days ago), resolved 16 Jun 2025 21:36:25 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Zomato (B2B) IN (ZOMA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

OZONE BG orders are failing
Started 13 Jun 2025 06:55:23 (9 days ago), resolved 16 Jun 2025 17:14:08 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of OZONE BG (OZONE-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Apple - FR orders are failing
Started 14 Jun 2025 05:21:29 (8 days ago), resolved 16 Jun 2025 17:12:29 (5 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Apple - FR (APPLEC-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Ticketmaster FR orders are failing
Started 15 Jun 2025 21:42:05 (6 days ago), resolved 16 Jun 2025 10:56:22 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Amazon DE orders are failing
Started 15 Jun 2025 00:09:30 (7 days ago), resolved 16 Jun 2025 09:26:26 (6 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Flipkart IN orders are failing
Started 15 Jun 2025 13:33:43 (7 days ago), resolved 15 Jun 2025 13:36:41 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Flipkart IN (FLIPKR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Flipkart IN orders are failing
Started 15 Jun 2025 12:03:58 (7 days ago), resolved 15 Jun 2025 13:30:02 (7 days ago)
Minor Incident
Resolved
Gift Processing

We are currently investigating an issue causing some orders of Flipkart IN (FLIPKR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Runa Outage Survival Guide

A step-by-step guide to help you survive a Runa outage
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    Runa Components

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Runa API

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Runa Web App

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Runa Gift Processing

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Chevron and Texaco US orders are failing
    Started 18 Jul 2024 20:15:25 (11 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fat Face UK orders are failing
    Started 30 Aug 2024 10:15:17 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fat Face UK (FATFCE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple CA orders are failing
    Started 1 Sep 2024 18:30:36 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Apple CA (APPLE-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo eShop MX orders are failing
    Started 14 Sep 2024 06:19:11 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo eShop MX (NINTD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    STEAM MX orders are failing
    Started 14 Sep 2024 06:14:34 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of STEAM MX (STEAM-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    DECATHLON BR orders are failing
    Started 30 Oct 2024 11:12:09 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of DECATHLON BR (DECA-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Zalora MY orders are failing
    Started 13 Mar 2025 12:34:09 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Zalora MY (ZALO-MY) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR orders are failing
    Started 24 Mar 2025 09:24:15 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Refreshing Americano Couple Set시원한 아메리카노 커플세트 KR (SBUXAC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Innvictus MX orders are failing
    Started 20 Dec 2024 02:13:49 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Innvictus MX (INNV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Viamo AR orders are failing
    Started 24 Dec 2024 01:47:25 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Viamo AR (VIAM-AR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Palmers AT orders are failing
    Started 24 Dec 2024 10:54:32 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Palmers AT (PALMS-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Deezer Premium 3 Month FR orders are failing
    Started 3 Mar 2025 17:15:11 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Deezer Premium 3 Month FR (DZPR3-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Noon AE orders are failing
    Started 8 Jan 2025 15:27:02 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Noon AE (NOON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MANGO PL orders are failing
    Started 10 Jan 2025 18:07:32 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of MANGO PL (MANGO-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Rossmann DE orders are failing
    Started 11 Jan 2025 19:15:43 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Rossmann DE (ROS-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Aral DE orders are failing
    Started 11 Jan 2025 16:14:47 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Rewe DE orders are failing
    Started 11 Jan 2025 13:40:04 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Rewe DE (REWED-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    IKEA DE orders are failing
    Started 11 Jan 2025 13:33:16 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of IKEA DE (IKEA-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Inno BE orders are failing
    Started 12 Jan 2025 11:57:24 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Inno BE (INNO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Xbox DE orders are failing
    Started 12 Jan 2025 11:54:45 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Xbox DE (MSFT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BAUR DE orders are failing
    Started 12 Jan 2025 09:04:40 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BAUR DE (BAUR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo eShop DE orders are failing
    Started 12 Jan 2025 08:06:51 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo eShop DE (NITD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Congratulations Set 축하합니다 세트 KR orders are failing
    Started 19 Mar 2025 07:14:11 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Congratulations Set 축하합니다 세트 KR (SBUXCG-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Ameshop MX orders are failing
    Started 28 Jan 2025 21:19:31 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Ameshop MX (AMES-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nando's Gesture of Goodwill - Customer UK orders are failing
    Started 3 Feb 2025 15:37:56 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nando's Gesture of Goodwill - Customer UK (NANDOS-GW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nando's - Customer UK orders are failing
    Started 3 Feb 2025 16:27:19 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nando's - Customer UK (NANDOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    KOBO CA orders are failing
    Started 5 Feb 2025 13:05:08 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of KOBO CA (KOBO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON DK orders are failing
    Started 10 Feb 2025 18:33:45 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of CDON DK (CDON-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    CDON SE orders are failing
    Started 11 Feb 2025 13:27:47 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of CDON SE (CDON-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Polarn & Pyret SE orders are failing
    Started 11 Feb 2025 15:07:48 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Polarn & Pyret SE (POLPYT-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McDonald's SE orders are failing
    Started 11 Feb 2025 15:43:53 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of McDonald's SE (MCDS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Dressman NO orders are failing
    Started 11 Feb 2025 19:51:07 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Dressman NO (DRSMN-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Dots.eco - Clean Ocean Plastic UK orders are failing
    Started 31 Mar 2025 12:55:25 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Dots.eco - Clean Ocean Plastic UK (CLNOCN-UK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    PlayStation NO orders are failing
    Started 13 Apr 2025 03:58:46 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of PlayStation NO (PLAY-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Clarks US orders are failing
    Started 13 Apr 2025 13:59:53 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Clarks US (CLARKS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    E-FRESH GR orders are failing
    Started 16 Apr 2025 20:26:41 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of E-FRESH GR (EFRSH-GR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Reliance Retail IN orders are failing
    Started 20 Apr 2025 12:28:30 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Reliance Retail IN (RERE-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    MALL.HR orders are failing
    Started 20 Apr 2025 19:28:37 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of MALL.HR (MALL-HR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McAfee Total Protection SA orders are failing
    Started 28 Apr 2025 09:13:58 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of McAfee Total Protection SA (MCAFEE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Despar Nordest IT orders are failing
    Started 28 Apr 2025 11:02:45 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Despar Nordest IT (DESPA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR orders are failing
    Started 29 Apr 2025 15:58:31 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Soft Dessert Set 부드러운 디저트 세트 KR (SBUXSD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fortnite (US Account) SA orders are failing
    Started 29 Apr 2025 15:57:17 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fortnite (US Account) SA (FOR-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fortnite (US Account) AE orders are failing
    Started 29 Apr 2025 15:56:33 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fortnite (US Account) AE (FOR-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR orders are failing
    Started 29 Apr 2025 15:48:30 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Golden Original Chicken + Cola 1.25 L 황금올리브치킨+콜라 1.25L KR (BBQGO-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR orders are failing
    Started 29 Apr 2025 15:48:27 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Sweet Dessert Set 달콤한 디저트 세트 KR (SBUXSW-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Happy Energy Set 행복한 기운 세트 KR orders are failing
    Started 29 Apr 2025 15:53:29 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Happy Energy Set 행복한 기운 세트 KR (SBUXHE-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR orders are failing
    Started 29 Apr 2025 16:38:31 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Crispy Chicken) + Cola 1.25L 콤보(황금올리브 치킨+크리스피 치킨)+콜라1.25L KR (BBQCBC-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Starbucks - Good Day Set기분좋은 하루 세트 KR orders are failing
    Started 29 Apr 2025 16:03:30 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Starbucks - Good Day Set기분좋은 하루 세트 KR (SBUXGD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR orders are failing
    Started 29 Apr 2025 16:28:28 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Combo (Golden Original Chicken + Red Chak Chak Chicken) + Cola 1.25L 콤보(황금올리브 치킨+레드착착 치킨)+콜라1.25L KR (BBQCB-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    La Carte Française FR orders are failing
    Started 30 Apr 2025 13:23:48 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of La Carte Française FR (CARTFR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:33:20 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Jamaican Roasted Chicken Leg + Cola 1.25L 자메이카통다리구이 치킨+콜라1.25L KR (BBQJM-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:38:20 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Boneless Golden Original Chicken + Cola 1.25L 황금올리브치킨순살+콜라1.25L KR (BBQGL-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR orders are failing
    Started 30 Apr 2025 16:48:20 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of BBQ - Half Golden Original + Half Seasoned Chicken + Cola 1.25L 황올반+양념반+콜라1.25L KR (BBQON-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Xbox Live Gold 1M MX orders are failing
    Started 2 May 2025 05:44:03 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Xbox Live Gold 1M MX (XBOX1-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Al Saif Gallery SA orders are failing
    Started 2 May 2025 10:11:04 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Al Saif Gallery SA (ALSA-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Garena - Free Fire MX orders are failing
    Started 3 May 2025 16:51:36 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Garena - Free Fire MX (FIRE-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    JOHRH.COM SA orders are failing
    Started 9 May 2025 12:28:22 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of JOHRH.COM SA (JOH-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    The Chefz SA orders are failing
    Started 9 May 2025 13:54:11 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of The Chefz SA (THE-SA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Bloom & Wild for Yu life orders are failing
    Started 12 May 2025 14:54:43 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Bloom & Wild for Yu life (YLBAW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amicafarmacia IT orders are failing
    Started 19 May 2025 17:46:25 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amicafarmacia IT (AMICA-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Espresso House NO orders are failing
    Started 20 May 2025 18:51:59 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Espresso House NO (ESPRS-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Tazz RO orders are failing
    Started 20 May 2025 19:40:27 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Tazz RO (TAZZ-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    California Pizza Kitchen US orders are failing
    Started 20 May 2025 22:54:26 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of California Pizza Kitchen US (CALPZA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Ult 1M ESD DK orders are failing
    Started 21 May 2025 13:26:53 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD DK (MSGU1-DK) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Nintendo Switch 3M MX orders are failing
    Started 23 May 2025 04:27:34 (30 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Nintendo Switch 3M MX (NINTS-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Ult 3M ESD UK orders are failing
    Started 23 May 2025 18:10:57 (29 days ago), resolved 17 Jun 2025 11:03:24 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M ESD UK (MIX3GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    iTunes Store AE orders are failing
    Started 23 May 2025 15:26:08 (30 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of iTunes Store AE (ITU-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Ult 1M ESD UK orders are failing
    Started 23 May 2025 19:35:03 (29 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 1M ESD UK (MIX1GU-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox Game Pass Core 6mo ESD UK orders are failing
    Started 26 May 2025 17:39:27 (26 days ago), resolved 19 Jun 2025 09:24:36 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Core 6mo ESD UK (MIX6GC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Reliance Digital IN orders are failing
    Started 29 May 2025 05:33:44 (24 days ago), resolved 19 Jun 2025 12:57:01 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Reliance Digital IN (RELIA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Playstation PL orders are failing
    Started 30 May 2025 18:38:09 (22 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Playstation PL (PLAY-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Microsoft Xbox GamePass PC 3M ESD UK orders are failing
    Started 31 May 2025 20:06:25 (21 days ago), resolved 17 Jun 2025 08:33:42 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Microsoft Xbox GamePass PC 3M ESD UK (MIX3PC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    GlobalGiving UK orders are failing
    Started 1 Jun 2025 15:20:09 (21 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of GlobalGiving UK (GLBGIV-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Shopping Voucher orders are failing
    Started 2 Jun 2025 12:08:19 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Shopping Voucher (AMZSHP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime - 3 Months IN orders are failing
    Started 2 Jun 2025 12:26:13 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime - 3 Months IN (AM3M-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Pay orders are failing
    Started 2 Jun 2025 14:31:01 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Pay orders are failing
    Started 2 Jun 2025 14:31:00 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Fresh Voucher IN orders are failing
    Started 2 Jun 2025 14:41:01 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Fresh Voucher IN (AMZF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Myntra IN orders are failing
    Started 3 Jun 2025 16:54:48 (18 days ago), resolved 19 Jun 2025 14:10:11 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Myntra IN (MYNT-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Wittner AU orders are failing
    Started 8 Jun 2025 12:13:04 (14 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Wittner AU (WIT-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Eventim DE orders are failing
    Started 10 Jun 2025 13:29:56 (12 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Eventim DE (EVENTM-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Playstation IE orders are failing
    Started 11 Jun 2025 11:21:04 (11 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Playstation IE (PLAY-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Google Play MX orders are failing
    Started 12 Jun 2025 09:27:08 (10 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Google Play MX (PLAY-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    OZONE BG orders are failing
    Started 13 Jun 2025 06:55:23 (9 days ago), resolved 16 Jun 2025 17:14:08 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of OZONE BG (OZONE-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Fashion Days BG orders are failing
    Started 13 Jun 2025 12:10:18 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Fashion Days BG (FDAY-BG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple - FR orders are failing
    Started 14 Jun 2025 05:21:29 (8 days ago), resolved 16 Jun 2025 17:12:29 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Apple - FR (APPLEC-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon DE orders are failing
    Started 14 Jun 2025 23:30:52 (7 days ago), still ongoing
    Minor Incident
    Identified
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Gold Razer MX orders are failing
    Started 15 Jun 2025 02:18:14 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Gold Razer MX (GLDR-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon DE orders are failing
    Started 15 Jun 2025 00:09:30 (7 days ago), resolved 16 Jun 2025 09:26:26 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon DE (AMZ-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Lifestyle Offline IN orders are failing
    Started 15 Jun 2025 10:09:06 (7 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Lifestyle Offline IN (LIVEOF-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Flipkart IN orders are failing
    Started 15 Jun 2025 13:33:43 (7 days ago), resolved 15 Jun 2025 13:36:41 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Flipkart IN (FLIPKR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Flipkart IN orders are failing
    Started 15 Jun 2025 12:03:58 (7 days ago), resolved 15 Jun 2025 13:30:02 (7 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Flipkart IN (FLIPKR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Ticketmaster FR orders are failing
    Started 15 Jun 2025 21:42:05 (6 days ago), resolved 16 Jun 2025 10:56:22 (6 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Uber IN orders are failing
    Started 16 Jun 2025 20:05:31 (5 days ago), resolved 16 Jun 2025 21:36:39 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Uber IN (UBER-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Zomato (B2B) IN orders are failing
    Started 16 Jun 2025 20:13:56 (5 days ago), resolved 16 Jun 2025 21:36:25 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Zomato (B2B) IN (ZOMA-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Bigbasket IN orders are failing
    Started 16 Jun 2025 20:22:36 (5 days ago), resolved 16 Jun 2025 21:36:44 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Bigbasket IN (BIGB-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Tinder UK orders are failing
    Started 16 Jun 2025 21:45:12 (5 days ago), resolved 19 Jun 2025 14:19:11 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Tinder UK (TNDR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Aral DE orders are failing
    Started 17 Jun 2025 11:33:38 (5 days ago), resolved 17 Jun 2025 13:16:48 (5 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Apple - FR orders are failing
    Started 17 Jun 2025 16:02:46 (5 days ago), resolved 17 Jun 2025 17:32:47 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Apple - FR (APPLEC-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Sainsbury's UK orders are failing
    Started 17 Jun 2025 19:17:50 (4 days ago), resolved 17 Jun 2025 23:27:26 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Sainsbury's UK (SAINS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Sainsbury's EB UK orders are failing
    Started 17 Jun 2025 19:17:36 (4 days ago), resolved 17 Jun 2025 23:22:33 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Sainsbury's EB UK (SAINEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Argos UK orders are failing
    Started 17 Jun 2025 19:19:45 (4 days ago), resolved 17 Jun 2025 23:22:29 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Argos UK (ARGOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Argos Employee Benefits UK orders are failing
    Started 17 Jun 2025 19:39:41 (4 days ago), resolved 18 Jun 2025 00:34:47 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Argos Employee Benefits UK (ARGEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Habitat UK orders are failing
    Started 17 Jun 2025 21:55:49 (4 days ago), resolved 17 Jun 2025 23:22:36 (4 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Habitat UK (HBTAT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    POWER NO orders are failing
    Started 18 Jun 2025 06:54:25 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of POWER NO (POWER-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime - 12 Months IN orders are failing
    Started 18 Jun 2025 20:36:03 (3 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime - 12 Months IN (AMPR-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Ticketmaster FR orders are failing
    Started 19 Jun 2025 10:00:06 (3 days ago), resolved 19 Jun 2025 10:49:51 (3 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Aral DE orders are failing
    Started 19 Jun 2025 13:53:09 (3 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Aral DE (ARAL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Ticketmaster FR orders are failing
    Started 19 Jun 2025 15:25:02 (3 days ago), resolved 19 Jun 2025 16:33:44 (2 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Pigu LT orders are failing
    Started 19 Jun 2025 16:39:49 (2 days ago), resolved 19 Jun 2025 17:10:06 (2 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Pigu LT (PIGU-LT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime Lite Edition - IN orders are failing
    Started 20 Jun 2025 15:46:43 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime Lite Edition - IN (AMPL-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Amazon Prime Shopping Edition - IN orders are failing
    Started 20 Jun 2025 15:46:18 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Amazon Prime Shopping Edition - IN (AMPS-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Emart KR orders are failing
    Started 20 Jun 2025 12:54:04 (2 days ago), resolved 20 Jun 2025 13:19:09 (2 days ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Steam PL orders are failing
    Started 20 Jun 2025 17:37:07 (1 day ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of Steam PL (STEAM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    McDonald's KR orders are failing
    Started 21 Jun 2025 08:04:14 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Gift Processing

    We are currently investigating an issue causing some orders of McDonald's KR (MCD-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    B&M UK orders are failing
    Started 21 Jun 2025 08:47:47 (19 hours ago), resolved 21 Jun 2025 10:28:46 (18 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Greggs UK orders are failing
    Started 21 Jun 2025 07:10:58 (21 hours ago), resolved 21 Jun 2025 08:58:07 (19 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Greggs UK (GREGGS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Matalan UK orders are failing
    Started 21 Jun 2025 10:13:51 (18 hours ago), resolved 21 Jun 2025 11:38:14 (17 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    B&M UK orders are failing
    Started 21 Jun 2025 11:01:24 (17 hours ago), resolved 21 Jun 2025 12:33:19 (16 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Schuh UK orders are failing
    Started 21 Jun 2025 14:17:01 (14 hours ago), resolved 21 Jun 2025 15:53:17 (12 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Schuh UK (SCHUH-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Matalan UK orders are failing
    Started 21 Jun 2025 16:05:53 (12 hours ago), resolved 21 Jun 2025 17:53:49 (10 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    B&M UK orders are failing
    Started 21 Jun 2025 13:00:48 (15 hours ago), resolved 21 Jun 2025 14:33:25 (14 hours ago)
    Minor Incident
    Resolved
    Gift Processing

    We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

    Temporary Access Issues with some links on spend.runa.io - Workarounds Available
    Started 20 Jun 2025 17:11:18 (1 day ago), still ongoing
    Major Incident
    Monitoring
    Gift Processing

    We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform.

    Immediate Workarounds Available

    1. Switch Networks

    Toggle between your mobile data and WiFi, as the blocking may only affect one network type.

    2. Use Alternative URLs

    Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace):

    • Replace spend.runa.io/-/{token} with payout.runa.io/-/{token}
    • Replace spend.runa.io/-/{token} with spend.mypayout.io/-/{token}

    We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.

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