TaxCaddy status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

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TaxCaddy Outage Survival Guide

A step-by-step guide to help you survive a TaxCaddy outage
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    TaxCaddy Components

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    TaxCaddy Browser-based Portal

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    TaxCaddy App for iOS

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    TaxCaddy App for Android

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    TaxCaddy Email Notifications

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    TaxCaddy Two-Factor Authentication

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    TaxCaddy Tax Pro Dashboard

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    TaxCaddy Third Party Services

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    Zendesk (TaxCaddy Support Ticketing System and Help Center)
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    TaxCaddy Alternatives

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    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (9 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (9 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (9 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (9 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    See all
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    PROD US2
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    Mobile App - Android Application pulled from Google Store
    Started 9 Jan 2025 03:20:25 (7 days ago), still ongoing
    Incident without Impact
    Investigating
    PROD US2
    PROD EU1
    PROD NA3
    PROD EU3
    PROD AP1

    Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.

    PROD EU1
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    Mobile App - Android Application pulled from Google Store
    Started 9 Jan 2025 03:20:25 (7 days ago), still ongoing
    Incident without Impact
    Investigating
    PROD US2
    PROD EU1
    PROD NA3
    PROD EU3
    PROD AP1

    Google has temporarily removed BlackLine's Android Mobile application from their store. This does not impact BlackLine customers who have already installed the application. BlackLine is working with Google to restore the application; we will update this trust posting when it is available.

    See all
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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (6 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

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