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Encoded Outage Survival Guide

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    Encoded Components

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    Encoded Head Office

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    Service Desk
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    Email
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    Telephone
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    HQ Data Centre
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    Encoded Statuspage
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    Encoded Data Centre

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    Encoded Payment Gateways

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    Adyen
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    Cardstream
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    Cashflows
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    DNA Payments
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    Truevo
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    Smartpay
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    Worldpay
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    Encoded Telephony

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    Encoded IVR

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    Encoded Web

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    Virtual Terminal
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    Customer E-Com
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    PayByLink
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    Encoded Web Modules
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    Encoded Portal
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    Hosted Payment Pages
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    3D Secure
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    Encoded API

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    Gateway API
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    Assisted Payments API
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    Encoded Services

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    SMS
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    Text-To-Speech
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    Speech Recognition
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    Email
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    Database
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    Encoded Reporting

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    SFTP
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    Importing
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    Exporting
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    Mastercard
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    Cardstream
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    Cashflows
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    Truevo
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    Encoded UAT/SIT

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    Web services
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    IVR
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    Encoded Web Modules
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    Encoded Alternatives

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    Worldpay VAP
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    Payment Gateway Processing Service Disruption
    Started 7 Nov 2024 22:41:51 (13 days ago), still ongoing
    Minor Incident
    Monitoring
    Worldpay VAP

    Cybersource is aware of an issue that is currently affecting Worldpay VAP services.

    We are investigating the cause and working urgently to resolve the issue.

    Impact: Merchants may be experiencing gateway approved transactions are being declined.

    Reported Start Time: 7 November 2024

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource/Visa Acceptance Solutions Support & Knowledge Base

    Incident #: TBD

    Cybersource Payment Services

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