Wave Status

Identified: We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Resolved: 1099-NEC forms are now available for eligible Wave payroll employers through the Payroll > Tax Forms page. Thank you for your patience and we apologize for the interruption.

Identified: We have identified an issue impacting the in-app availability of 1099-NEC forms for eligible Wave payroll employers. We are actively working to resolve this at the earliest opportunity. Thank you for your patience.

Resolved: This incident has been resolved now. The receipts that were stuck in processing have now been successfully processed.

Investigating: We are currently investigating the receipts feature not processing uploads. We apologize for the inconvenience and will provide updates as they become available.