Wave Status

Resolved: The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.

Monitoring: A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.

Resolved: This incident has been resolved. We apologize for any inconvenience accessing Wave during this time.

Investigating: We are currently investigating reported errors within Wave when accessing various pages. We apologize for any inconvenience and further updates will follow.

Resolved: This incident has been resolved. We apologize for any inconvenience accessing Wave during this time.

Investigating: We are currently investigating reported errors within Wave when accessing various pages. We apologize for any inconvenience and further updates will follow.

Identified: We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Resolved: This incident has been resolved. We apologize for any inconvenience accessing Wave during this time.

Investigating: We are currently investigating reported errors within Wave when accessing various pages. We apologize for any inconvenience and further updates will follow.