Wave Status

Identified: We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Resolved: This incident has been resolved. Our team has implemented a fix and we apologize for any inconvenience with reporting accuracy during this time.

Identified: The cause of the issue that is impacting the accuracy of reports has been identified. Data has not been lost, but balances may appear incorrect while the issue persists. A fix is being implemented.

Investigating: We are investigating an issue that is impacting the accuracy of reports for some Wave customers. Data has not been lost, but balances may appear incorrect while the issue persists. We are working on a solution.