Wave Status

Resolved: The issue has been resolved and reports should now appear as expected. Thanks for your patience and we apologize for the interruption today.

Identified: We have identified the cause of the issue, and are working to fix it for impacted businesses. Thank you for your patience.

Investigating: We are continuing to investigate the issue impacting reports. Thank you for your patience.

Investigating: We are investigating an issue that is impacting the accuracy of reports for some Wave customers. Data has not been lost, but balances may appear incorrect while the issue persists. We are working on a solution.

Resolved: The issue has been resolved and reports should now appear as expected. Thanks for your patience and we apologize for the interruption today.

Identified: We have identified the cause of the issue, and are working to fix it for impacted businesses. Thank you for your patience.

Investigating: We are continuing to investigate the issue impacting reports. Thank you for your patience.

Investigating: We are investigating an issue that is impacting the accuracy of reports for some Wave customers. Data has not been lost, but balances may appear incorrect while the issue persists. We are working on a solution.

Resolved: The issue has now been resolved. Thank you for your patience and we apologize for the interruption.

Monitoring: Wave is currently impacted by an incident occurring with one of our 3rd party partners. Customers may experience issues processing transactions. We are awaiting further details on a resolution.

Identified: We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.