Wave Status

Identified: We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.

Resolved: We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update;

1. Go to the App Store / Google Play on your phone
2. Update to the latest version of the Wave app (4.15.0)
3. Launch the app
4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
5. Re-launch the app

Monitoring: We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update;

1. Go to the App Store / Google Play on your phone
2. Update to the latest version of the Wave app (4.15.0)
3. Launch the app
4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
5. Re-launch the app

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/