Wave status is Operational

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Wave Web Application

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Wave Payments

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Active Incidents

No active incidents

Recently Resolved Incidents

Login Errors
Started 20 Jan 2025 21:11:46 (5 hours ago), resolved 20 Jan 2025 21:22:48 (5 hours ago)
Critical Incident
Resolved
Web Application

We are currently investigating an issue that may lead to login errors for some users.

Payments Set-Up Issue
Started 17 Jan 2025 15:33:51 (3 days ago), resolved 17 Jan 2025 16:23:35 (3 days ago)
Major Incident
Resolved
Payments

We are currently investigating an issue that is blocking some customers from saving their details as part of the Payments Set-Up process.

Payments Processing Investigation
Started 16 Jan 2025 23:50:45 (4 days ago), resolved 17 Jan 2025 00:28:43 (4 days ago)
Major Incident
Resolved
Payments

We are currently investigating an issue that may impact some businesses' ability to process payments online through Wave. More updates will be provided when available.

Wave Outage Survival Guide

A step-by-step guide to help you survive a Wave outage
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    Wave Components

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    Wave Web Application

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    now
    Login Errors
    Started 20 Jan 2025 21:11:46 (5 hours ago), resolved 20 Jan 2025 21:22:48 (5 hours ago)
    Critical Incident
    Resolved
    Web Application

    We are currently investigating an issue that may lead to login errors for some users.

    Wave Accounting

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    Wave Invoicing

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    Wave Payments

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    Payments Set-Up Issue
    Started 17 Jan 2025 15:33:51 (3 days ago), resolved 17 Jan 2025 16:23:35 (3 days ago)
    Major Incident
    Resolved
    Payments

    We are currently investigating an issue that is blocking some customers from saving their details as part of the Payments Set-Up process.

    Payments Processing Investigation
    Started 16 Jan 2025 23:50:45 (4 days ago), resolved 17 Jan 2025 00:28:43 (4 days ago)
    Major Incident
    Resolved
    Payments

    We are currently investigating an issue that may impact some businesses' ability to process payments online through Wave. More updates will be provided when available.

    Wave Payroll

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    Wave Receipts Processing

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    Wave Alternatives

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    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (14 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (14 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (14 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (14 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    See all
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    SB US2
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    FCM Sandbox Webservers - Rolling Restart
    Started 22 Oct 2024 04:21:49 (3 months ago), still ongoing
    Maintenance
    Monitoring
    SB US2
    SB EU1
    SB NA3
    SB US3
    SB EU3
    More...

    Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.

    SB EU1
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    FCM Sandbox Webservers - Rolling Restart
    Started 22 Oct 2024 04:21:49 (3 months ago), still ongoing
    Maintenance
    Monitoring
    SB US2
    SB EU1
    SB NA3
    SB US3
    SB EU3
    More...

    Blackline will be conducting a sequential restart of our Sandbox web servers. There is no expected service interruption, however users sessions may expire and will be able to immediately login.

    See all
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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (7 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online - Horizontal scrolling in new design (Global)
    Started 17 Jan 2025 11:37:54 (4 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - No rights error after closing invoice approval screen (Global)
    Started 17 Jan 2025 08:53:50 (4 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - Horizontal scrolling in new design (Global)
    Started 17 Jan 2025 11:37:54 (4 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - No rights error after closing invoice approval screen (Global)
    Started 17 Jan 2025 08:53:50 (4 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    See all