Snowflake Status

Resolved: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers may have seen warehouses stuck in a "resuming" status. Additionally, replication to and from the specified region may have appeared stuck or delayed.

Incident start time: 18:53 UTC April 16, 2025 Incident end time: 19:42 UTC April 16, 2025

Preliminary root cause: An infrastructure component that facilitates part of the warehouse provisioning process entered a degraded state.

A root cause analysis (RCA) document will be published within seven business days.

Monitoring: Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers may have seen warehouses stuck in a "resuming" status. Additionally, replication to and from the specified region may have appeared stuck or delayed.

Incident start time: 18:53 UTC April 16, 2025 Incident end time: 19:42 UTC April 16, 2025

Preliminary root cause: An infrastructure component that facilitates part of the warehouse provisioning process entered a degraded state.

Identified: Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may see warehouses stuck in a "resuming" status.

Incident start time: 18:53 UTC April 16, 2025

Investigating: Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may see warehouses stuck in a "resuming" status.

Incident start time: 18:53 UTC April 16, 2025

Resolved: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers may have seen warehouses stuck in a "resuming" status. Additionally, replication to and from the specified region may have appeared stuck or delayed.

Incident start time: 18:53 UTC April 16, 2025 Incident end time: 19:42 UTC April 16, 2025

Preliminary root cause: An infrastructure component that facilitates part of the warehouse provisioning process entered a degraded state.

A root cause analysis (RCA) document will be published within seven business days.

Monitoring: Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers may have seen warehouses stuck in a "resuming" status. Additionally, replication to and from the specified region may have appeared stuck or delayed.

Incident start time: 18:53 UTC April 16, 2025 Incident end time: 19:42 UTC April 16, 2025

Preliminary root cause: An infrastructure component that facilitates part of the warehouse provisioning process entered a degraded state.

Identified: Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may see warehouses stuck in a "resuming" status.

Incident start time: 18:53 UTC April 16, 2025

Investigating: Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may see warehouses stuck in a "resuming" status.

Incident start time: 18:53 UTC April 16, 2025

Resolved: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Customers may have observed new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers were able to log in using other methods, such as SnowSQL, connectors, etc.

Incident start time: 15:32 UTC April 20, 2025 Incident end time: 19:52 UTC April 20, 2025

Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.

A root cause analysis (RCA) document will be published within ten business days.

Monitoring: Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.

Incident start time: 15:32 UTC April 20, 2025 Incident end time: 19:52 UTC April 20, 2025

Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.

Identified: Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.

Incident start time: 15:32 UTC April 20, 2025

Investigating: Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.

Incident start time: 15:32 UTC April 20, 2025