Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a solution.

Investigating: After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended. We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.

Investigating: It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results

Investigating: You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.

Resolved: This incident has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: You may get the Track status 'Error' when sending invoices via PEPPOL. You can see this error in the Track status column when you navigate to the Invoice history. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a solution.

Investigating: After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended. We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.

Investigating: It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix. You may still get an error message when logging in to start.fiscaalgemak.nl. The work around (refreshing the page or retry logging in) is currently not solving the issue as well. We are working hard to resolve the issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

Investigating: You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix. You may still get an error message when logging in to start.fiscaalgemak.nl. The work around (refreshing the page or retry logging in) is currently not solving the issue as well. We are working hard to resolve the issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

Investigating: You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

Resolved: The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

Identified: We are still working on a solution.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and we are working on a fix.

Investigating: It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Printers should be working correctly now. If problems still occur please contact support for further assistance. Our apologies for the inconvenience.

Investigating: We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.

Investigating: You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Exact Multivers no longer freezes or closes after logging in. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and we are working on a fix.

Investigating: It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. All Rabobank statements have been imported successfully. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Bank statements may not have been imported yet using the Rabo BoekhoudKoppeling in Exact Online Premium. Please note that the PSD2 bank links are not affected. We are investigating the issue. Our apologies for the inconvenience.