Exact System status is Partially Degraded Service

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Exact System Exact Online

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Exact System Exact Online Payroll & HR

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Exact System Exact Online Fiscaal

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Exact System Exact Online Jaarrekening

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Exact System Exact Globe+

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Exact System Exact Globe Next

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Active Incidents

Exact Online Jaarrekening - Some annual reports are too large to download (NL)
Started 18 Jul 2025 14:35:17 (10 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Started 25 Jun 2025 07:45:19 (1 month ago), still ongoing
Minor Incident
Investigating
Exact Online Payroll & HR

In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
Started 6 Feb 2025 10:11:16 (6 months ago), still ongoing
Minor Incident
Investigating
Exact Online

You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Performance issues (NL)
Started 2 Dec 2024 08:18:30 (8 months ago), still ongoing
Minor Incident
Investigating
Exact Online Premium

You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
Started 25 Oct 2024 15:17:49 (9 months ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
Started 16 Oct 2024 10:07:31 (10 months ago), still ongoing
Minor Incident
Investigating
Exact Online Fiscaal

Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
Started 26 Jul 2024 09:28:56 (1 year ago), still ongoing
Major Incident
Investigating
Bank links / PSD2

Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
Started 5 Jul 2024 13:12:38 (1 year ago), still ongoing
Incident without Impact
Investigating
Exact Online

De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Online - Missing CODA statements for KBC and BNP (BE)
Started 28 Jul 2025 07:30:20 (15 hours ago), resolved 28 Jul 2025 09:55:23 (12 hours ago)
Minor Incident
Resolved
Exact Online

You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Exact Online Jaarrekening - Explanation of receivables is not included in the preview (NL)
Started 23 Jul 2025 14:07:49 (5 days ago), resolved 24 Jul 2025 07:11:17 (5 days ago)
Minor Incident
Resolved
Exact Online Jaarrekening

The explanation of the receivables is not shown in the preview of an annual report. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Exact Globe+ Payroll - Incorrect value <RegLn> if parttime factor is smaller than 1 in PMT declaration (NL)
Started 17 Jul 2025 10:07:58 (12 days ago), resolved 23 Jul 2025 11:33:47 (5 days ago)
Minor Incident
Resolved
Exact Globe+

In the M&T employment conditions groups, the field <RegLn> is filled with an incorrect value when your employee's part time factor is smaller than 1. Your pension declaration to PMT will result in error 'PO0027'. We are working on a solution. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (1 year ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
    Started 6 Feb 2025 10:11:16 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online

    You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

    Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Missing CODA statements for KBC and BNP (BE)
    Started 28 Jul 2025 07:30:20 (15 hours ago), resolved 28 Jul 2025 09:55:23 (12 hours ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Online Payroll & HR

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    Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
    Started 25 Jun 2025 07:45:19 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Payroll & HR

    In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
    Started 16 Oct 2024 10:07:31 (10 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Fiscaal

    Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact System Exact Online Jaarrekening

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    Exact Online Jaarrekening - Some annual reports are too large to download (NL)
    Started 18 Jul 2025 14:35:17 (10 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

    Exact Online Jaarrekening - Explanation of receivables is not included in the preview (NL)
    Started 23 Jul 2025 14:07:49 (5 days ago), resolved 24 Jul 2025 07:11:17 (5 days ago)
    Minor Incident
    Resolved
    Exact Online Jaarrekening

    The explanation of the receivables is not shown in the preview of an annual report. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

    Exact System Exact Online Collaboration

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    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact System Exact Cloud Services

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    Exact System Exact Globe+

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact Globe+ Payroll - Incorrect value <RegLn> if parttime factor is smaller than 1 in PMT declaration (NL)
    Started 17 Jul 2025 10:07:58 (12 days ago), resolved 23 Jul 2025 11:33:47 (5 days ago)
    Minor Incident
    Resolved
    Exact Globe+

    In the M&T employment conditions groups, the field <RegLn> is filled with an incorrect value when your employee's part time factor is smaller than 1. Your pension declaration to PMT will result in error 'PO0027'. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact System Exact Consolidatie

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    Exact System Exact Multivers

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    Exact System Exact Officient

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    Exact System Exact API

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    All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
    Started 26 Jul 2024 09:28:56 (1 year ago), still ongoing
    Major Incident
    Investigating
    Bank links / PSD2

    Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

    Exact System Customer Support Department

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