Exact System Status

Identified: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are working on a solution. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: You may get an error that you are not verified as the Legal representative of your company when you want to complete the Peppol registration by signing via Itsme. We have identified the issue and we are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Logging in to Exact Online in Safari should not cause warnings anymore. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and logging in to Exact Online in Safari should not cause warnings anymore. We are monitoring the results.

Investigating: You may experience that you are not able to login to Exact Online in Safari, because you receive a warning that Safari cannot open the page. We are investigating this issue. Logging in to Exact Online from different webrowsers works as intended. Our apologies for the inconvenience.

Resolved: This issue has been resolved, and all previously sent documents are processed successfully. There is no need to resend the documents to the digital postbox again. Our apologies for the inconvenience.

Investigating: You may notice that documents sent to your digital postbox are not being received. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Logging in to Exact Online in Safari should not cause warnings anymore. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and logging in to Exact Online in Safari should not cause warnings anymore. We are monitoring the results.

Investigating: You may experience that you are not able to login to Exact Online in Safari, because you receive a warning that Safari cannot open the page. We are investigating this issue. Logging in to Exact Online from different webrowsers works as intended. Our apologies for the inconvenience.

Resolved: This issue has been resolved, and all previously sent documents are processed successfully. There is no need to resend the documents to the digital postbox again. Our apologies for the inconvenience.

Investigating: You may notice that documents sent to your digital postbox are not being received. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-2201 Binnenscheepvaart, the irregularity allowance ("onregelmatigheidstoeslag") is calculated over the hourly rate instead of the gross salary. We are working on a solution. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.

Resolved: This issue has been resolved. The annual reports have been filed with the Chamber of Commerce. In some cases you will have to re-submit the annual report to the Chamber of Commerce yourself. Our apologies for the inconvenience.

Investigating: You might get an 'FVS500'-error while filing annual reports. The error message states that the submitted message does not meet the requirements. We are investigating this issue. Our apologies for the inconvenience.

Investigating: The green arrow, button to the next page, is missing in the trial balance at the bottom right of the screen in the APP2 environment. This occurs in all assignment types with a trial balance. As a workaround you can click on the next chapter in the menu bar on the left side of the screen. We are investigating the issue. Our apologies for the inconvenience.

Monitoring: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All transactions in between have been imported. If you still do not see any transactions, please check via [company name > settings > bank links] whether your authorization is still valid. Our apologies for the inconvenience.

Identified: We are still working on a solution. Please refrain from manually entering missing bank statements in the meantime as this can result in duplicate entries.

Identified: The issue has been identified and we are working on a solution.

Investigating: You may experience that the statements of your Exact PSD2-bank links and/or Rabo BoekhoudKoppeling have not been imported yet. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.