Exact System Status
Real-time updates of Exact System issues and outages
Exact System status is Partially Degraded Service
Exact System Exact Online
Exact System Exact Online Premium
Exact System Exact Online Payroll & HR
Exact System Exact Online Fiscaal
Exact System Exact Online Jaarrekening
Exact System Exact Globe+
Exact System Exact Globe Next
Active Incidents
Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Recently Resolved Incidents
You may receive an OOPS error when switching to a different page in the Opening balance entry. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may notice that documents sent to your digital postbox are not being received. We are currently investigating this issue. Please refrain from resending until further notice. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
The green arrow to continue on the Attachments page of an Objection is missing. The issue has been identified, and we are working on a fix. In the meantime you can click on the checkmark in the lefthand menu in order to proceed. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may have incorrectly received an email with a payment reminder for VAT returns at the end of October. The customer portal shows that the payment failed, but the amount has been debited from the bank account. The payment link in the reminder email also no longer works if the payment has already been made. Please make sure you check whether the amount has actually been debited from your bank account. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
It is currently not possible to verify the Peppol registration when you do not have an ItsMe account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
You may experience that your bank statements of the weekend are missing when you use the Exact PSD2 bank link for ABN AMRO. This issue is not limited to the past weekend. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience an error message "Object reference not set to an instance of an object" when opening a newly created audit plan. We are investigating this issue. Our apologies for the inconvenience.
You may experience issues logging in to Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Exact System Outage Survival Guide
Exact System Components
Exact System Exact Online
It is currently not possible to verify the Peppol registration when you do not have an ItsMe account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that your bank statements of the weekend are missing when you use the Exact PSD2 bank link for ABN AMRO. This issue is not limited to the past weekend. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
You may experience issues logging in to Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may receive an OOPS error when switching to a different page in the Opening balance entry. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may notice that documents sent to your digital postbox are not being received. We are currently investigating this issue. Please refrain from resending until further notice. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Premium
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
You may experience that your bank statements of the weekend are missing when you use the Exact PSD2 bank link for ABN AMRO. This issue is not limited to the past weekend. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
You may experience issues logging in to Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may receive an OOPS error when switching to a different page in the Opening balance entry. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Payroll & HR
You may experience issues logging in to Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Fiscaal
You may have incorrectly received an email with a payment reminder for VAT returns at the end of October. The customer portal shows that the payment failed, but the amount has been debited from the bank account. The payment link in the reminder email also no longer works if the payment has already been made. Please make sure you check whether the amount has actually been debited from your bank account. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
The green arrow to continue on the Attachments page of an Objection is missing. The issue has been identified, and we are working on a fix. In the meantime you can click on the checkmark in the lefthand menu in order to proceed. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Jaarrekening
You may experience an error message "Object reference not set to an instance of an object" when opening a newly created audit plan. We are investigating this issue. Our apologies for the inconvenience.
Exact System Exact Online Collaboration
Exact System Exact Online Project Management
Exact System Exact Online Bouw
Exact System Exact Cloud Services
Exact System Exact Globe+
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Globe Next
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Synergy
Exact System Exact Financials
Exact System Exact Proquro
Exact System Exact SRXP
Exact System Exact Consolidatie
Exact System Exact Boekhoud Gemak
Exact System Exact HR & Salaris Gemak
Exact System Exact Multivers
Exact System Exact Kantoor Gemak / PM 365
Exact System Exact Reeleezee
Exact System Exact Winbooks
Exact System Exact Online Samenwerken (OSW)
Exact System Exact Officient
Exact System Exact Venice
Exact System Exact API
Exact System Bank links / PSD2
You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
