Exact System status is Partially Degraded Service

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Exact System Exact Online

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Exact System Exact Online Premium

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Exact System Exact Online Fiscaal

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Exact System Exact Cloud Services

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Exact System Exact Globe+

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Exact System Exact Globe Next

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Exact System Exact Financials

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Active Incidents

Exact Online – Entry number field too small in bank entry (Global)
Started 10 Oct 2025 17:58:55 (7 days ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
Started 10 Oct 2025 13:23:11 (7 days ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.

Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
Started 9 Oct 2025 14:14:23 (8 days ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.

Exact Cloud Services - Re-login required when switching menu options in Exact Financials
Started 8 Oct 2025 13:36:00 (9 days ago), still ongoing
Minor Incident
Investigating
Exact Cloud Services

You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.

Exact Online - Not possible to verify the Peppol registration without It’s Me (BE)
Started 8 Oct 2025 07:43:58 (9 days ago), still ongoing
Minor Incident
Investigating
Exact Online

It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Notification for Peppol invoices not received (NL/BE)
Started 8 Oct 2025 07:23:52 (9 days ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
Minor Incident
Investigating
Exact Online
Exact Online Premium
Exact Financials
Exact Winbooks
Exact Venice

You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Online Fiscaal - 504 Bad Gateway error when logging in to start.fiscaalgemak.nl, app3 (NL)
Started 16 Oct 2025 15:07:26 (18 hours ago), resolved 16 Oct 2025 15:32:23 (18 hours ago)
Minor Incident
Resolved
Exact Online Fiscaal

You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience

Exact Online Fiscaal - Calculation of OWR for 2023 and later does not take the “leegwaarde ratio” into account (NL)
Started 15 Oct 2025 12:35:21 (2 days ago), resolved 15 Oct 2025 13:59:44 (2 days ago)
Minor Incident
Resolved
Exact Online Fiscaal

Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.

Exact Online – Error when processing purchase invoices (US)
Started 2 Oct 2025 08:58:08 (15 days ago), resolved 15 Oct 2025 10:36:21 (2 days ago)
Minor Incident
Resolved
Exact Online

You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

Exact Boekhoud Gemak - Not able to login after migrating to One Exact Identity (NL)
Started 13 Oct 2025 13:21:10 (4 days ago), resolved 14 Oct 2025 14:52:28 (3 days ago)
Minor Incident
Resolved
Exact Boekhoud Gemak

After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

Exact Online – Description is missing in statements imported using the Knab 1.0 bank link (NL)
Started 8 Oct 2025 08:11:55 (9 days ago), resolved 14 Oct 2025 14:13:52 (3 days ago)
Minor Incident
Resolved
Bank links / PSD2

You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online - Notification for Peppol invoices not received (NL/BE)
    Started 8 Oct 2025 07:23:52 (9 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

    Exact Online - Not possible to verify the Peppol registration without It’s Me (BE)
    Started 8 Oct 2025 07:43:58 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online

    It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
    Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium
    Exact Financials
    Exact Winbooks
    Exact Venice

    You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
    Started 10 Oct 2025 13:23:11 (7 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.

    Exact Online – Entry number field too small in bank entry (Global)
    Started 10 Oct 2025 17:58:55 (7 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

    Exact Online – Error when processing purchase invoices (US)
    Started 2 Oct 2025 08:58:08 (15 days ago), resolved 15 Oct 2025 10:36:21 (2 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online - Notification for Peppol invoices not received (NL/BE)
    Started 8 Oct 2025 07:23:52 (9 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

    Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
    Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium
    Exact Financials
    Exact Winbooks
    Exact Venice

    You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
    Started 10 Oct 2025 13:23:11 (7 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.

    Exact Online – Entry number field too small in bank entry (Global)
    Started 10 Oct 2025 17:58:55 (7 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

    Exact System Exact Online Payroll & HR

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    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal - Calculation of OWR for 2023 and later does not take the “leegwaarde ratio” into account (NL)
    Started 15 Oct 2025 12:35:21 (2 days ago), resolved 15 Oct 2025 13:59:44 (2 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal

    Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.

    Exact Online Fiscaal - 504 Bad Gateway error when logging in to start.fiscaalgemak.nl, app3 (NL)
    Started 16 Oct 2025 15:07:26 (18 hours ago), resolved 16 Oct 2025 15:32:23 (18 hours ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal

    You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience

    Exact System Exact Online Jaarrekening

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    Exact System Exact Online Collaboration

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    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact System Exact Cloud Services

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    Exact Cloud Services - Re-login required when switching menu options in Exact Financials
    Started 8 Oct 2025 13:36:00 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Cloud Services

    You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.

    Exact System Exact Globe+

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    Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
    Started 9 Oct 2025 14:14:23 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
    Started 9 Oct 2025 14:14:23 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
    Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium
    Exact Financials
    Exact Winbooks
    Exact Venice

    You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Proquro

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    Exact System Exact SRXP

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    Exact System Exact Consolidatie

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    Exact System Exact Boekhoud Gemak

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    Exact Boekhoud Gemak - Not able to login after migrating to One Exact Identity (NL)
    Started 13 Oct 2025 13:21:10 (4 days ago), resolved 14 Oct 2025 14:52:28 (3 days ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak

    After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

    Exact System Exact HR & Salaris Gemak

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    Exact System Exact Multivers

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    Exact System Exact Kantoor Gemak / PM 365

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    Exact System Exact Reeleezee

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    Exact System Exact Winbooks

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    Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
    Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium
    Exact Financials
    Exact Winbooks
    Exact Venice

    You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Online Samenwerken (OSW)

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    Exact System Exact Officient

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    Exact System Exact Venice

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    Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
    Started 11 Sep 2025 09:02:17 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium
    Exact Financials
    Exact Winbooks
    Exact Venice

    You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact API

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    Exact System Bank links / PSD2

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    Exact Online – Description is missing in statements imported using the Knab 1.0 bank link (NL)
    Started 8 Oct 2025 08:11:55 (9 days ago), resolved 14 Oct 2025 14:13:52 (3 days ago)
    Minor Incident
    Resolved
    Bank links / PSD2

    You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.

    Exact System Customer Support Department

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