Exact System Status

Identified: You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Investigating: It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: We have identified that the issue only occurs when you use the sending method Manual (with approval), the issue does not occur when you use a PKI certificate to send out VAT Returns via Exact Online. We are working on the solution and we will update this page as soon as more information becomes available.

Investigating: When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix.

Investigating: You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved and you will not face the error message when synchronizing purchase invoices or other type of entries via QuickBooks anymore. Our apologies for the inconvenience.

Identified: The issue for the other types of entries is identified and we are working on a solution. We will update this page as soon as more information becomes available.

Investigating: The issue has been resolved for purchase invoices, but you might get the same error message when synchronizing other types of entries with QuickBooks. We are currently investigating the issue again and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Monitoring: We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available.

Identified: The issue has been identified and we are working on a fix.

Investigating: We are continuing to investigate this issue.

Investigating: You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

Identified: You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: We have identified that the issue only occurs when you use the sending method Manual (with approval), the issue does not occur when you use a PKI certificate to send out VAT Returns via Exact Online. We are working on the solution and we will update this page as soon as more information becomes available.

Investigating: When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix.

Investigating: You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

Resolved: The calculation is correct. For real estate and other assets of The Netherlands, the annual rent must be entered in the fields "Rental value on January 1, 20XX" and "Rental value on December 31, 20XX." This will result in a correct calculation. Our apologies for the inconvenience.

Investigating: Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Logging in to app3 doesn't cause a 504 gateway error anymore. Our apologies for the inconvenience.

Investigating: You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.

Investigating: In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.

Investigating: In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The login issues have been resolved. After logging in no unexpected error messages are shown anymore. In case you still experience issues, please contact our Support department. Our apologies for the inconvenience.

Investigating: The login issues have been resolved. After logging in no unexpected error messages are shown anymore. In case you still experience issues, please contact our Support department. Our apologies for the inconvenience.

Investigating: After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has now been resolved and the 'to be completed' screen will once again display the descriptions as provided by the bank for new imports. For statements imported in the meantime, the data can be added manually via the [edit] button. Our apologies for the inconvenience.

Investigating: You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.