Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The mails now contain a complete It’s Me -link. If you now send the e-mail again, it will contain the complete link and the PEPPOL-registration process can be resumed. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The search transactions-functionality is working as intended again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: You may experience an error when searching transactions via the Search transactions page. We have identified the issue and we are working on a solution. As a possible workaround, you can navigate to [Company name > Import/Export > CSV/Excel > Financial > Transactions > Export] and make an export of the transactions. You can also navigate to [Financial > Entries & G/L Accounts > Reports > Transactions] and use the filter options to review specific transactions on a G/L Account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.

Identified: The daily statements of June 14th-16th are delivered by ABN AMRO and imported in Exact Online. Some statements which contain transactions of June 17th are still missing. ABN AMRO is working hard to deliver the missing statements as soon as possible.

Identified: ABN AMRO has identified the issue and they are working on a fix.

Investigating: It is possible that your bank statements have not been updated automatically since June 14th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: It is possible that your bank statements have not been updated automatically since June 18th when using the ABN AMRO boekhoudkoppeling (1.0) for bank accounts ending with a 0, 3 or an 8. Please note that this issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Investigating: It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The search transactions-functionality is working as intended again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: You may experience an error when searching transactions via the Search transactions page. We have identified the issue and we are working on a solution. As a possible workaround, you can navigate to [Company name > Import/Export > CSV/Excel > Financial > Transactions > Export] and make an export of the transactions. You can also navigate to [Financial > Entries & G/L Accounts > Reports > Transactions] and use the filter options to review specific transactions on a G/L Account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. This delay has now been resolved and the documents have been processed. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. This delay has now been resolved and the documents have been processed. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Investigating: You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Reports for financial statements can be viewed and downloaded again. Our apologies for the inconvenience.

Investigating: You might experience an issue with downloading the financial statements.pdf or viewing the report using preview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience. The workaround is that you start a new financial statement new.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: We are currently experiencing an issue where the financial overview currently does not show data. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Investigating: You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The password reset portal is working as intended again. Our apologies for the inconvenience.

Investigating: Currently it is not possible to login into the password reset portal because of an error: An error occured, please contact support. We are investigating the issue. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All PSD2 bank links are working as intended again and delayed statements have been delivered. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified. Missing statements are now being imported with a delay.

Investigating: It is possible that your PSD2 bank link is not working correctly. The issue may have impact on the automatic import of bank statements and the export of payment and direct debit files. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Resolved: This issue has been resolved and all missing statements are imported. Our apologies for the inconvenience.

Identified: The bank statements are currently being imported.

Investigating: It is possible that your bank statements have not been updated automatically with the statements of June 19th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. We are currently investigating the issue. Our apologies for the inconvenience.

Resolved: The statements for ING 1.0 bank links are delivered. Our apologies for the inconvenience.

Investigating: The ING bank statements for ING 1.0 bank links are not delivered yet. ING PSD2 bank links are not affected. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.