Exact System Status
Real-time updates of Exact System issues and outages
Exact System status is Partially Degraded Service
Exact System Exact Online
Exact System Exact Online Premium
Exact System Exact Online Payroll & HR
Exact System Exact Online Fiscaal
Exact System Exact Online Jaarrekening
Exact System Exact Financials
Exact System Exact Winbooks
Active Incidents
You may experience error messages when uploading a backup or trial balance. This occurs with all file types for both annual reports and tax returns. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
You may experience that the Premiedeel in the Arbeidskorting has been unexpectedly changed in the IB declaration. We have identified the issue and are currently working on a solution. Once an update becomes available we will update this page. Our apologies for the inconvenience.
You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Recently Resolved Incidents
You may experience an error message stating 'Sorry, something went wrong. Try again later' when creating a new bank link or renewing your consent. We are investigating the cause of this issue. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience a delay in processing uploaded documents. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.
Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
You may experience that the page 'Equity and provisions' for 'Notes to the annual accounts' does not load and stays blank in a Jaarrekening (Nieuw). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
When entering the manual approval flow of your Peppol verification you may experience a delay in the approval of your request. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
It is currently not possible to create backups in the US legislation of Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
You may experience that the Serial property has been disabled for the items in your company and that you are not able to assign Serial numbers in transactions. This issue only occurs in the US legislation of Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Outage Survival Guide
Exact System Components
Exact System Exact Online
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
When entering the manual approval flow of your Peppol verification you may experience a delay in the approval of your request. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that the Serial property has been disabled for the items in your company and that you are not able to assign Serial numbers in transactions. This issue only occurs in the US legislation of Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
It is currently not possible to create backups in the US legislation of Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
You may experience a delay in processing uploaded documents. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Exact System Exact Online Premium
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
You may experience a delay in processing uploaded documents. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Payroll & HR
The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Online Fiscaal
You may experience that the Premiedeel in the Arbeidskorting has been unexpectedly changed in the IB declaration. We have identified the issue and are currently working on a solution. Once an update becomes available we will update this page. Our apologies for the inconvenience.
You may experience error messages when uploading a backup or trial balance. This occurs with all file types for both annual reports and tax returns. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
Exact System Exact Online Jaarrekening
You may experience error messages when uploading a backup or trial balance. This occurs with all file types for both annual reports and tax returns. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
You may experience that the page 'Equity and provisions' for 'Notes to the annual accounts' does not load and stays blank in a Jaarrekening (Nieuw). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Collaboration
Exact System Exact Online Project Management
Exact System Exact Online Bouw
Exact System Exact Cloud Services
Exact System Exact Globe+
Exact System Exact Globe Next
Exact System Exact Synergy
Exact System Exact Financials
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Proquro
Exact System Exact SRXP
Exact System Exact Consolidatie
Exact System Exact Boekhoud Gemak
Exact System Exact HR & Salaris Gemak
Exact System Exact Multivers
Exact System Exact Kantoor Gemak / PM 365
Exact System Exact Reeleezee
Exact System Exact Online Samenwerken (OSW)
Exact System Exact Winbooks
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Officient
Exact System Exact Venice
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact API
Exact System Bank links / PSD2
You may experience an error message stating 'Sorry, something went wrong. Try again later' when creating a new bank link or renewing your consent. We are investigating the cause of this issue. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
