Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Identified: This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Identified: This issue is identified and we are working on a fix. If you open the objection, you can send the objection via the sending page. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently you may receive a no rights message when creating a digital objection. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Identified: This issue is identified and we are working on a fix. Navigation in the left menu can be used as workaround. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Navigation in the left menu works as usual.

Identified: When you click on the button for the next page you will be returned to the page with personal data. We have identified the issue and found that the problem was caused by the latest update of chrome. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: We are currently experiencing significant delays in our website response time . We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Investigating: Currently you may experience some layout issues in the notes of an annual report. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Identified: We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results. If you do not yet receive invoices from Basecone, you must renew the link through the following steps.

1. If this has not been done yet, connect to Basecone via the standard method (Construction > Settings > Links > Basecone).
2. Go to [Construction > Settings > Links > Basecone] and use the trash can to remove the company link in the lower left part of the screen.
3. Click on the plus sign (+) under company links and fill in the corresponding information.
4. Previously booked invoices that did not come through should be resent from Basecone

We apologize for the inconvenience.

Investigating: We are experiencing an issue in which no invoices are being send through the Basecone 2.0 link. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The OCR functionality works as intended again. Invoices that were not received yet need to be re-uploaded. Our apologies for the inconvenience.

Investigating: Currently it is not possible to receive invoices through the OCR functionality. Please refrain from uploading your invoices again as we are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The payment orders that have been created were sent to the bank as requested. You can check if the order is received by your bank. If the order was not received by the bank you can reverse the payment order in Boekhoud Gemak or Multivers and create a new order. Our apologies for the inconvenience.

Investigating: We are continuing to work on a fix for this issue. Until the issue is solved, as a workaround you can save the payment order on another location and upload it in your banking environment manually. We will update this page as soon as more information is available.

Investigating: It is currently not possible to send a payment order to the bank through a bank link. The process can be completed, but the order is not put through to the bank. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on our support portal.

Investigating: You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Identified: You may experience that you are not able to see your local printers when you want to print from Multivers Online. We have identified the issue and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The payment orders that have been created were sent to the bank as requested. You can check if the order is received by your bank. If the order was not received by the bank you can reverse the payment order in Boekhoud Gemak or Multivers and create a new order. Our apologies for the inconvenience.

Investigating: We are continuing to work on a fix for this issue. Until the issue is solved, as a workaround you can save the payment order on another location and upload it in your banking environment manually. We will update this page as soon as more information is available.

Investigating: It is currently not possible to send a payment order to the bank through a bank link. The process can be completed, but the order is not put through to the bank. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.