Exact System Status
Real-time updates of Exact System issues and outages
Exact System status is Partially Degraded Service
Exact System Exact Online
Exact System Exact Online Premium
Exact System Exact Online Fiscaal
Exact System Exact Online Jaarrekening
Exact System Exact Globe+
Exact System Exact Globe Next
Exact System Exact Proquro
Active Incidents
It is possible that entries for bank files that were imported via an automatic bank link are (partially) missing. The issue has occured for bank files imported between January 1st 2024 and February 6th 2025.
For affected bank accounts a red warning is shown in the banking/cash section of the financial dashboard: ‘The import has failed’. By clicking this hyperlink, you will be redirected to the automatic import log.
In the automatic import log, you can choose to import the file again (through the retry-button) or ignore the file (if you have already manually entered the missing entries).
After you have processed the statements for which a notification was shown, you must compare your bank balance in Exact Online with the bank balance in your bank environment. Our apologies for the inconvenience.
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience an error saying "The transfer cannot be executed at this time, please try again tomorrow" when attempting to accept a company transfer. We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
In employment conditions group Huisartsenzorg (Exact ECG code NL-3501), the percentages in components '3501-045 Premie Sociaal Fonds werknemer bruto' & '3501-046 Premie Sociaal Fonds werkgever' are not updated for 2025. We are working on a solution. Our apologies for the inconvenience.
In employment conditions groups connected to the 'BPL Basisregeling' (Exact ECG codes NL-0101 until NL-0107), component '0100-025 BPL Basisregeling pensioen' is calculated for underage employees in 2025. We are working on a solution. Our apologies for the inconvenience.
You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.
Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.
Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
In employment conditions group Bouw & Infra - BOUW (NL-0301a), the 'Reisurenvergoeding Voorman, leermeester of instructeur' includes an incorrect hourly amount. We are working on a solution, but you can use a gross allowance based on template T_BR_VRG_AANTAL in the meantime to pay the correct amount. Our apologies for the inconvenience.
In the calculation for employees which get paid by the hour the hours leave are being deducted from the hours paid per 2025. The hours leave include: paid leave, sick leave and the WAZO leave types. We are working not deduction the hours leave from the hours worked, so the way of entering hours is equal to that of 2024. If you are not able to wait for this solution you van add the hours leave to the hours worked for now. We are working on a solution. Our apologies for the inconvenience.
In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.
Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.
De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.
To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.
Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.
Recently Resolved Incidents
In Exact ProQuro invoices are not imported from the mailbox. We are investigating the issue. Our apologies for the inconvenience.
We are currently experiencing an issue in Digipoort. You cannot print and display ICP declarations of 2025. Because of this issue you are not able to save ICP declarations 2025. We are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
You may experience error messages or warnings in the trial balance. Example messages are: difference in the trial balance, result of previous period is not distributed, and still to be linked general ledger accounts. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may currently receive the following error message message in Exact ProQuro when opening an invoice: 'The original is not available in the Invoice Store. Try again later, or contact the system administrator.' We are investigating the issue. Our apologies for the inconvenience.
You may experience an error message by sending publication report inclusive declaration and signature via SBR manager to Digipoort. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
When using the [Alignment - Right] setting in your purchase entry screen, your uploaded document preview will cause the rest of the user interface to be misaligned. We have identified this issue and are working on a solution. Please note that you can use setting [Tools icon - Customise - Aligment - Left] to solve the issue in the meantime.
We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
We are currently experiencing an issue in Digipoort where you get an error message stating "Could not find file 2025.xml" while trying to submit OB declarations 2025. Because of this issue it is also not possible to print the XBRL's for these OB declarations 2025 in Digipoort We have identified the cause of this problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
There is an issue with automatic logout. This can cause you to receive an error message when you try to log in. We are working on a solution. Our apologies for the inconvenience.
Exact System Outage Survival Guide
Exact System Components
Exact System Exact Online
De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.
To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.
Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.
You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
In the calculation for employees which get paid by the hour the hours leave are being deducted from the hours paid per 2025. The hours leave include: paid leave, sick leave and the WAZO leave types. We are working not deduction the hours leave from the hours worked, so the way of entering hours is equal to that of 2024. If you are not able to wait for this solution you van add the hours leave to the hours worked for now. We are working on a solution. Our apologies for the inconvenience.
In employment conditions group Bouw & Infra - BOUW (NL-0301a), the 'Reisurenvergoeding Voorman, leermeester of instructeur' includes an incorrect hourly amount. We are working on a solution, but you can use a gross allowance based on template T_BR_VRG_AANTAL in the meantime to pay the correct amount. Our apologies for the inconvenience.
You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.
Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.
Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
When using the [Alignment - Right] setting in your purchase entry screen, your uploaded document preview will cause the rest of the user interface to be misaligned. We have identified this issue and are working on a solution. Please note that you can use setting [Tools icon - Customise - Aligment - Left] to solve the issue in the meantime.
We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
In employment conditions groups connected to the 'BPL Basisregeling' (Exact ECG codes NL-0101 until NL-0107), component '0100-025 BPL Basisregeling pensioen' is calculated for underage employees in 2025. We are working on a solution. Our apologies for the inconvenience.
In employment conditions group Huisartsenzorg (Exact ECG code NL-3501), the percentages in components '3501-045 Premie Sociaal Fonds werknemer bruto' & '3501-046 Premie Sociaal Fonds werkgever' are not updated for 2025. We are working on a solution. Our apologies for the inconvenience.
You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience an error saying "The transfer cannot be executed at this time, please try again tomorrow" when attempting to accept a company transfer. We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Exact System Exact Online Premium
You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
In the calculation for employees which get paid by the hour the hours leave are being deducted from the hours paid per 2025. The hours leave include: paid leave, sick leave and the WAZO leave types. We are working not deduction the hours leave from the hours worked, so the way of entering hours is equal to that of 2024. If you are not able to wait for this solution you van add the hours leave to the hours worked for now. We are working on a solution. Our apologies for the inconvenience.
In employment conditions groups connected to the 'BPL Basisregeling' (Exact ECG codes NL-0101 until NL-0107), component '0100-025 BPL Basisregeling pensioen' is calculated for underage employees in 2025. We are working on a solution. Our apologies for the inconvenience.
In employment conditions group Huisartsenzorg (Exact ECG code NL-3501), the percentages in components '3501-045 Premie Sociaal Fonds werknemer bruto' & '3501-046 Premie Sociaal Fonds werkgever' are not updated for 2025. We are working on a solution. Our apologies for the inconvenience.
You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Exact System Exact Online Fiscaal
Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
There is an issue with automatic logout. This can cause you to receive an error message when you try to log in. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Online Jaarrekening
We are currently experiencing an issue in Digipoort where you get an error message stating "Could not find file 2025.xml" while trying to submit OB declarations 2025. Because of this issue it is also not possible to print the XBRL's for these OB declarations 2025 in Digipoort We have identified the cause of this problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
There is an issue with automatic logout. This can cause you to receive an error message when you try to log in. We are working on a solution. Our apologies for the inconvenience.
You may experience an error message by sending publication report inclusive declaration and signature via SBR manager to Digipoort. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
You may experience error messages or warnings in the trial balance. Example messages are: difference in the trial balance, result of previous period is not distributed, and still to be linked general ledger accounts. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
We are currently experiencing an issue in Digipoort. You cannot print and display ICP declarations of 2025. Because of this issue you are not able to save ICP declarations 2025. We are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Exact System Exact Online Collaboration
Exact System Exact Online Project Management
Exact System Exact Online Bouw
Exact System Exact Cloud Services
Exact System Exact Globe+
Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.
Exact System Exact Globe Next
Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.
Exact System Exact Synergy
Exact System Exact Financials
Exact System Exact Proquro
In Exact ProQuro invoices are not imported from the mailbox. We are investigating the issue. Our apologies for the inconvenience.
You may currently receive the following error message message in Exact ProQuro when opening an invoice: 'The original is not available in the Invoice Store. Try again later, or contact the system administrator.' We are investigating the issue. Our apologies for the inconvenience.
Exact System Exact SRXP
Exact System Exact Consolidatie
Exact System Exact Boekhoud Gemak
Exact System Exact HR & Salaris Gemak
Exact System Exact Multivers
Exact System Exact Kantoor Gemak / PM 365
Exact System Exact Reeleezee
Exact System Exact Winbooks
Exact System Exact Online Samenwerken (OSW)
Exact System Exact Officient
Exact System Exact Venice
Exact System Exact API
Exact System Bank links / PSD2
Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.
It is possible that entries for bank files that were imported via an automatic bank link are (partially) missing. The issue has occured for bank files imported between January 1st 2024 and February 6th 2025.
For affected bank accounts a red warning is shown in the banking/cash section of the financial dashboard: ‘The import has failed’. By clicking this hyperlink, you will be redirected to the automatic import log.
In the automatic import log, you can choose to import the file again (through the retry-button) or ignore the file (if you have already manually entered the missing entries).
After you have processed the statements for which a notification was shown, you must compare your bank balance in Exact Online with the bank balance in your bank environment. Our apologies for the inconvenience.
