Exact System status is Operational

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Exact System Exact Online

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Exact System Exact Online Premium

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Exact System Exact Online Fiscaal

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Exact System Exact Online Jaarrekening

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Exact System Exact Online Collaboration

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Exact System Exact Globe+

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Exact System Exact Globe Next

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Active Incidents

Exact Online Premium - Performance issues (NL)
Started 2 Dec 2024 08:18:30 (1 month ago), still ongoing
Minor Incident
Investigating
Exact Online Premium

You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
Started 25 Oct 2024 15:17:49 (3 months ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
Started 16 Oct 2024 10:07:31 (3 months ago), still ongoing
Minor Incident
Investigating
Exact Online Fiscaal

Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
Started 26 Jul 2024 09:28:56 (6 months ago), still ongoing
Major Incident
Investigating
Bank links / PSD2

Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
Started 5 Jul 2024 13:12:38 (6 months ago), still ongoing
Incident without Impact
Investigating
Exact Online

De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Online - Entry proposals have been created despite company settings (NL/BE)
Started 6 Jan 2025 12:13:52 (9 days ago), resolved 14 Jan 2025 19:08:41 (20 hours ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.

Exact Online - Fields not filled in when sending xml files to the digital postbox (NL/BE)
Started 10 Jan 2025 13:53:42 (5 days ago), resolved 14 Jan 2025 19:08:15 (20 hours ago)
Minor Incident
Resolved
Exact Online

You may experience that fields in the entry screen are not automatically filled in anymore when sending xml files to the digital postbox. Our apologies for the inconvenience.

Exact Online Collaboration: Emails of declarations and annual reports sent from Exact Online Fiscaal are not being received (NL)
Started 13 Jan 2025 12:45:05 (2 days ago), resolved 14 Jan 2025 08:02:16 (1 day ago)
Minor Incident
Resolved
Exact Online Fiscaal
Exact Online Jaarrekening

E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience

Exact Online Collaboration - Inspection and approval emails do not arrive when sending a declaration (NL)
Started 10 Jan 2025 09:33:55 (5 days ago), resolved 10 Jan 2025 15:22:34 (5 days ago)
Minor Incident
Resolved
Exact Online Collaboration

The emails for sending declarations for inspection or approval do not arrive or arrive with delay. This applies to both: declarations and annual reports. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

Exact Online Fiscal/ Annual reporting - Delayed website response time on https://app3.fiscaalgemak.nl/ (NL)
Started 9 Jan 2025 11:43:53 (6 days ago), resolved 9 Jan 2025 12:53:14 (6 days ago)
Minor Incident
Resolved
Exact Online Fiscaal
Exact Online Jaarrekening

We are currently experiencing significant delays in our website response time on https://app3.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Exact Boekhoud Gemak - Boekhoud Gemak not accessible (NL)
Started 9 Jan 2025 11:39:21 (6 days ago), resolved 9 Jan 2025 12:06:33 (6 days ago)
Minor Incident
Resolved
Exact Boekhoud Gemak

Boekhoud Gemak may not be accessible right now. After logging in successfully you might see an error message stating "Licence is expired". We are investigating this issue and are working on a solution. Our apologies for the inconvenience.

EOL Fiscal / EOL Annual Reporting - delay in the app3 environment and error messages when opening a client from the client card (NL)
Started 8 Jan 2025 15:42:32 (7 days ago), resolved 9 Jan 2025 08:09:24 (6 days ago)
Minor Incident
Resolved
Exact Online Fiscaal
Exact Online Jaarrekening

There is a delay in our app3 environment. You may experience errors or long waiting times. An error message no rights when opening a client from the client overview is an example of an error message you may experience. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

EOL Fiscal / EOL Annual Reporting - Not able to log in (NL)
Started 8 Jan 2025 18:12:47 (7 days ago), resolved 8 Jan 2025 19:27:42 (7 days ago)
Minor Incident
Resolved
Exact Online Fiscaal

Currently it is not possible to log in. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (6 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online - Entry proposals have been created despite company settings (NL/BE)
    Started 6 Jan 2025 12:13:52 (9 days ago), resolved 14 Jan 2025 19:08:41 (20 hours ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

    Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.

    Exact Online - Fields not filled in when sending xml files to the digital postbox (NL/BE)
    Started 10 Jan 2025 13:53:42 (5 days ago), resolved 14 Jan 2025 19:08:15 (20 hours ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience that fields in the entry screen are not automatically filled in anymore when sending xml files to the digital postbox. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - Entry proposals have been created despite company settings (NL/BE)
    Started 6 Jan 2025 12:13:52 (9 days ago), resolved 14 Jan 2025 19:08:41 (20 hours ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

    Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.

    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
    Started 16 Oct 2024 10:07:31 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Fiscaal

    Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Fiscal/ Annual reporting - Delayed website response time on https://app3.fiscaalgemak.nl/ (NL)
    Started 9 Jan 2025 11:43:53 (6 days ago), resolved 9 Jan 2025 12:53:14 (6 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    We are currently experiencing significant delays in our website response time on https://app3.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    EOL Fiscal / EOL Annual Reporting - delay in the app3 environment and error messages when opening a client from the client card (NL)
    Started 8 Jan 2025 15:42:32 (7 days ago), resolved 9 Jan 2025 08:09:24 (6 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    There is a delay in our app3 environment. You may experience errors or long waiting times. An error message no rights when opening a client from the client overview is an example of an error message you may experience. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    EOL Fiscal / EOL Annual Reporting - Not able to log in (NL)
    Started 8 Jan 2025 18:12:47 (7 days ago), resolved 8 Jan 2025 19:27:42 (7 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal

    Currently it is not possible to log in. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Collaboration: Emails of declarations and annual reports sent from Exact Online Fiscaal are not being received (NL)
    Started 13 Jan 2025 12:45:05 (2 days ago), resolved 14 Jan 2025 08:02:16 (1 day ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience

    Exact System Exact Online Jaarrekening

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    Exact Online Fiscal/ Annual reporting - Delayed website response time on https://app3.fiscaalgemak.nl/ (NL)
    Started 9 Jan 2025 11:43:53 (6 days ago), resolved 9 Jan 2025 12:53:14 (6 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    We are currently experiencing significant delays in our website response time on https://app3.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    EOL Fiscal / EOL Annual Reporting - delay in the app3 environment and error messages when opening a client from the client card (NL)
    Started 8 Jan 2025 15:42:32 (7 days ago), resolved 9 Jan 2025 08:09:24 (6 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    There is a delay in our app3 environment. You may experience errors or long waiting times. An error message no rights when opening a client from the client overview is an example of an error message you may experience. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Collaboration: Emails of declarations and annual reports sent from Exact Online Fiscaal are not being received (NL)
    Started 13 Jan 2025 12:45:05 (2 days ago), resolved 14 Jan 2025 08:02:16 (1 day ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience

    Exact System Exact Online Collaboration

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    Exact Online Collaboration - Inspection and approval emails do not arrive when sending a declaration (NL)
    Started 10 Jan 2025 09:33:55 (5 days ago), resolved 10 Jan 2025 15:22:34 (5 days ago)
    Minor Incident
    Resolved
    Exact Online Collaboration

    The emails for sending declarations for inspection or approval do not arrive or arrive with delay. This applies to both: declarations and annual reports. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact System Exact Cloud Services

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    Exact System Exact Globe+

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact System Exact Proquro

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    Exact System Exact SRXP

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    Exact System Exact Consolidatie

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    Exact System Exact Boekhoud Gemak

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    Exact Boekhoud Gemak - Boekhoud Gemak not accessible (NL)
    Started 9 Jan 2025 11:39:21 (6 days ago), resolved 9 Jan 2025 12:06:33 (6 days ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak

    Boekhoud Gemak may not be accessible right now. After logging in successfully you might see an error message stating "Licence is expired". We are investigating this issue and are working on a solution. Our apologies for the inconvenience.

    Exact System Exact HR & Salaris Gemak

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    Exact System Exact Multivers

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    Exact System Exact Kantoor Gemak / PM 365

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    Exact System Exact Reeleezee

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    Exact System Exact Winbooks

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    Exact System Exact Online Samenwerken (OSW)

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    Exact System Exact Officient

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    Exact System Exact Venice

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    Exact System Exact API

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    Exact System Bank links / PSD2

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    All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
    Started 26 Jul 2024 09:28:56 (6 months ago), still ongoing
    Major Incident
    Investigating
    Bank links / PSD2

    Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

    Exact System Customer Support Department

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    Exact System Alternatives

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    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (9 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (9 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    United States
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    Inclement weather watch
    Started 6 Jan 2025 16:31:17 (9 days ago), still ongoing
    Incident without Impact
    Monitoring
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for inconvenience.

    Inclement weather watch
    Started 6 Jan 2025 16:32:50 (9 days ago), still ongoing
    Incident without Impact
    Investigating
    United States
    United States
    United States

    We are closely monitoring the inclement weather impacting central and eastern US. Be aware as the storm progresses you may experience delays in getting assistance. We apologize for the inconvenience.

    See all
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