Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: The statements for BNP are also processed now. We are monitoring the results. Our apologies for the inconvenience.

Identified: The statements for KBC are processed by CodaBox. They are still processing the statements for BNP. Our apologies for the inconvenience.

Identified: The issue has been identified by CodaBox and they are working on processing the statements. There is also a delay for the bank statements of BNP and CodaBox is working on processing these bank statements as well. Our apologies for the inconvenience.

Investigating: You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Explanation of receivables is included in the preview. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: The explanation of the receivables is not shown in the preview of an annual report. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Update you Globe Next version to 424SP37 or Globe+ version to 504SP37 or 505SP2. Delete the incorrect declaration and create a new one. Our apologies for the inconvenience.

Identified: The issue has been identified and we are working on a fix to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: In the M&T employment conditions groups, the field <RegLn> is filled with an incorrect value when your employee's part time factor is smaller than 1. Your pension declaration to PMT will result in error 'PO0027'. We are working on a solution. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.