Exact System status is Partially Degraded Service

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Exact System Exact Online

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Exact System Exact Online Payroll & HR

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Exact System Exact Globe+

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Exact System Exact Globe Next

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Active Incidents

Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)
Started 25 Jun 2025 13:56:06 (11 days ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Started 25 Jun 2025 07:45:19 (12 days ago), still ongoing
Minor Incident
Investigating
Exact Online Payroll & HR

In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)
Started 20 Jun 2025 07:28:48 (17 days ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries (Global)
Started 4 Jun 2025 10:05:44 (1 month ago), still ongoing
Minor Incident
Investigating
Exact Globe+

When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
Started 6 Feb 2025 10:11:16 (5 months ago), still ongoing
Minor Incident
Investigating
Exact Online

You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Performance issues (NL)
Started 2 Dec 2024 08:18:30 (7 months ago), still ongoing
Minor Incident
Investigating
Exact Online Premium

You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
Started 16 Oct 2024 10:07:31 (9 months ago), still ongoing
Minor Incident
Investigating
Exact Online Fiscaal

Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
Started 26 Jul 2024 09:28:56 (1 year ago), still ongoing
Major Incident
Investigating
Bank links / PSD2

Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
Started 5 Jul 2024 13:12:38 (1 year ago), still ongoing
Incident without Impact
Investigating
Exact Online

De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Online Fiscaal - When retrieving VIA data in IB return gives rejection message (NL)
Started 4 Jul 2025 08:39:28 (2 days ago), resolved 4 Jul 2025 15:01:50 (2 days ago)
Minor Incident
Resolved
Exact Online Fiscaal

You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

Exact Online - Not able to open Company settings (NL/BE)
Started 4 Jul 2025 10:47:51 (2 days ago), resolved 4 Jul 2025 12:17:09 (2 days ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Track status 'Error' when sending sales invoices via PEPPOL (BE/NL)
Started 2 Jul 2025 10:14:40 (4 days ago), resolved 4 Jul 2025 10:22:51 (2 days ago)
Minor Incident
Resolved
Exact Online

You may get the Track status 'Error' when sending invoices via PEPPOL. You can see this error in the Track status column when you navigate to the Invoice history. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Multivers Online - Logging into Multivers Online not possible (NL)
Started 4 Jul 2025 06:13:17 (3 days ago), resolved 4 Jul 2025 07:14:10 (3 days ago)
Minor Incident
Resolved
Exact Boekhoud Gemak
Exact Multivers

It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

Exact Multivers - Printers not visible or do not work correctly (NL)
Started 24 Apr 2025 08:43:49 (2 months ago), resolved 4 Jul 2025 07:05:17 (3 days ago)
Minor Incident
Resolved
Exact Multivers

You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers - Multivers freezes or closes after logging in (NL)
Started 23 May 2025 11:25:57 (1 month ago), resolved 3 Jul 2025 14:50:45 (3 days ago)
Minor Incident
Resolved
Exact Multivers

You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Online - Creation of new accounts with Graydon unavailable (BE)
Started 1 Jul 2025 06:31:39 (6 days ago), resolved 3 Jul 2025 07:11:48 (4 days ago)
Minor Incident
Resolved
Exact Online

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.

Exact Online - Missing CODA statements (BE)
Started 2 Jul 2025 11:07:26 (4 days ago), resolved 3 Jul 2025 06:15:11 (4 days ago)
Minor Incident
Resolved
Exact Online

You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Exact Online Fiscaal - An error message when logging in to start.fiscaalgemak.nl (NL)
Started 1 Jul 2025 07:30:36 (6 days ago), resolved 2 Jul 2025 11:49:26 (4 days ago)
Minor Incident
Resolved
Exact Online Fiscaal
Exact Online Jaarrekening

You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

Exact Online Premium - No statements imported yet through Rabo BoekhoudKoppeling (NL)
Started 2 Jul 2025 09:11:31 (4 days ago), resolved 2 Jul 2025 11:43:50 (4 days ago)
Minor Incident
Resolved
Bank links / PSD2

Bank statements may not have been imported yet using the Rabo BoekhoudKoppeling in Exact Online Premium. Please note that the PSD2 bank links are not affected. We are investigating the issue. Our apologies for the inconvenience.

Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
Started 29 Apr 2025 13:42:57 (2 months ago), resolved 2 Jul 2025 06:44:50 (5 days ago)
Minor Incident
Resolved
Exact Online Payroll & HR

In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (1 year ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
    Started 6 Feb 2025 10:11:16 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online

    You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

    Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)
    Started 20 Jun 2025 07:28:48 (17 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

    Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)
    Started 25 Jun 2025 13:56:06 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

    Exact Online - Creation of new accounts with Graydon unavailable (BE)
    Started 1 Jul 2025 06:31:39 (6 days ago), resolved 3 Jul 2025 07:11:48 (4 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.

    Exact Online - Track status 'Error' when sending sales invoices via PEPPOL (BE/NL)
    Started 2 Jul 2025 10:14:40 (4 days ago), resolved 4 Jul 2025 10:22:51 (2 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may get the Track status 'Error' when sending invoices via PEPPOL. You can see this error in the Track status column when you navigate to the Invoice history. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Online - Missing CODA statements (BE)
    Started 2 Jul 2025 11:07:26 (4 days ago), resolved 3 Jul 2025 06:15:11 (4 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

    Exact Online - Not able to open Company settings (NL/BE)
    Started 4 Jul 2025 10:47:51 (2 days ago), resolved 4 Jul 2025 12:17:09 (2 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (5 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)
    Started 20 Jun 2025 07:28:48 (17 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.

    Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)
    Started 25 Jun 2025 13:56:06 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

    Exact Online - Not able to open Company settings (NL/BE)
    Started 4 Jul 2025 10:47:51 (2 days ago), resolved 4 Jul 2025 12:17:09 (2 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
    Started 16 Oct 2024 10:07:31 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Fiscaal

    Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Fiscaal - An error message when logging in to start.fiscaalgemak.nl (NL)
    Started 1 Jul 2025 07:30:36 (6 days ago), resolved 2 Jul 2025 11:49:26 (4 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

    Exact Online Fiscaal - When retrieving VIA data in IB return gives rejection message (NL)
    Started 4 Jul 2025 08:39:28 (2 days ago), resolved 4 Jul 2025 15:01:50 (2 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal

    You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

    Exact System Exact Online Jaarrekening

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    Exact Online Fiscaal - An error message when logging in to start.fiscaalgemak.nl (NL)
    Started 1 Jul 2025 07:30:36 (6 days ago), resolved 2 Jul 2025 11:49:26 (4 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

    Exact System Exact Online Collaboration

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    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
    Started 29 Apr 2025 13:42:57 (2 months ago), resolved 2 Jul 2025 06:44:50 (5 days ago)
    Minor Incident
    Resolved
    Exact Online Payroll & HR

    In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
    Started 25 Jun 2025 07:45:19 (12 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Payroll & HR

    In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

    Exact System Exact Cloud Services

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    Exact System Exact Globe+

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries (Global)
    Started 4 Jun 2025 10:05:44 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+

    When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact System Exact Proquro

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    Exact System Exact Consolidatie

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    Exact System Exact Boekhoud Gemak

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    Multivers Online - Logging into Multivers Online not possible (NL)
    Started 4 Jul 2025 06:13:17 (3 days ago), resolved 4 Jul 2025 07:14:10 (3 days ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak
    Exact Multivers

    It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

    Exact System Exact HR & Salaris Gemak

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    Exact System Exact Multivers

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    Exact Multivers - Printers not visible or do not work correctly (NL)
    Started 24 Apr 2025 08:43:49 (2 months ago), resolved 4 Jul 2025 07:05:17 (3 days ago)
    Minor Incident
    Resolved
    Exact Multivers

    You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Multivers - Multivers freezes or closes after logging in (NL)
    Started 23 May 2025 11:25:57 (1 month ago), resolved 3 Jul 2025 14:50:45 (3 days ago)
    Minor Incident
    Resolved
    Exact Multivers

    You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Multivers Online - Logging into Multivers Online not possible (NL)
    Started 4 Jul 2025 06:13:17 (3 days ago), resolved 4 Jul 2025 07:14:10 (3 days ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak
    Exact Multivers

    It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

    Exact System Exact Kantoor Gemak / PM 365

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    Exact System Exact Reeleezee

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    Exact System Exact Winbooks

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    Exact System Exact Online Samenwerken (OSW)

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    Exact System Exact Officient

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    Exact System Exact Venice

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    Exact System Exact API

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    Exact System Bank links / PSD2

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    All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
    Started 26 Jul 2024 09:28:56 (1 year ago), still ongoing
    Major Incident
    Investigating
    Bank links / PSD2

    Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

    Exact Online Premium - No statements imported yet through Rabo BoekhoudKoppeling (NL)
    Started 2 Jul 2025 09:11:31 (4 days ago), resolved 2 Jul 2025 11:43:50 (4 days ago)
    Minor Incident
    Resolved
    Bank links / PSD2

    Bank statements may not have been imported yet using the Rabo BoekhoudKoppeling in Exact Online Premium. Please note that the PSD2 bank links are not affected. We are investigating the issue. Our apologies for the inconvenience.

    Exact System Customer Support Department

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