Exact System status is Partially Degraded Service

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Exact System Exact Online

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Exact System Exact Online Premium

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Exact System Exact Online Fiscaal

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Exact System Exact Online Jaarrekening

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Exact System Exact Online Bouw

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Exact System Exact Globe+

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Exact System Exact Globe Next

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Active Incidents

Exact Online - Error from ItsMe link from PEPPOL registration mail (BE)
Started 6 Jun 2025 08:04:24 (6 days ago), still ongoing
Minor Incident
Monitoring
Exact Online

When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries.
Started 4 Jun 2025 10:05:44 (8 days ago), still ongoing
Minor Incident
Investigating
Exact Globe+

When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)
Started 30 May 2025 08:57:48 (13 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Exact Multivers - Multivers freezes or closes after logging in (NL)
Started 23 May 2025 11:25:57 (20 days ago), still ongoing
Minor Incident
Investigating
Exact Multivers

You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
Started 29 Apr 2025 13:42:57 (1 month ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Exact Multivers - Printers not visible or do not work correctly (NL)
Started 24 Apr 2025 08:43:49 (2 months ago), still ongoing
Minor Incident
Investigating
Exact Multivers

You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
Started 21 Feb 2025 10:31:56 (4 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
Started 6 Feb 2025 10:11:16 (4 months ago), still ongoing
Minor Incident
Investigating
Exact Online

You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Performance issues (NL)
Started 2 Dec 2024 08:18:30 (6 months ago), still ongoing
Minor Incident
Investigating
Exact Online Premium

You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
Started 16 Oct 2024 10:07:31 (8 months ago), still ongoing
Minor Incident
Investigating
Exact Online Fiscaal

Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
Started 26 Jul 2024 09:28:56 (11 months ago), still ongoing
Major Incident
Investigating
Bank links / PSD2

Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
Started 5 Jul 2024 13:12:38 (11 months ago), still ongoing
Incident without Impact
Investigating
Exact Online

De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Bouw - Issues in the link to Exact Online (Global)
Started 12 Jun 2025 10:22:19 (4 hours ago), resolved 12 Jun 2025 12:53:49 (2 hours ago)
Minor Incident
Resolved
Exact Online Bouw

You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Pop-up with outstanding items when editing a bank statement (Global)
Started 6 Jun 2025 09:04:28 (6 days ago), resolved 12 Jun 2025 10:30:42 (4 hours ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

All products - Support department not available (Global)
Started 12 Jun 2025 08:20:26 (6 hours ago), resolved 12 Jun 2025 09:12:14 (5 hours ago)
Minor Incident
Resolved
Customer Support Department

Currently it is not possible to reach out to our support department. The support portal is unavailable as well. We are investigating the issue. Our apologies for the inconvenience.

Exact Multivers/Exact Boekhoud Gemak - Not able to log in (NL)
Started 8 Jun 2025 12:56:28 (4 days ago), resolved 12 Jun 2025 08:03:22 (6 hours ago)
Minor Incident
Resolved
Exact Boekhoud Gemak
Exact Multivers

You may experience getting an error stating 'access error for user, please contact Exact' when trying to log in. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Online Premium - Not able to delete rejected EC Sales list (NL)
Started 30 Apr 2025 11:54:08 (1 month ago), resolved 12 Jun 2025 07:49:08 (7 hours ago)
Minor Incident
Resolved
Exact Online Premium

You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Bouw - Issues in the link to Exact Online (Global)
Started 10 Jun 2025 11:55:59 (2 days ago), resolved 11 Jun 2025 11:11:33 (1 day ago)
Minor Incident
Resolved
Exact Online Bouw

You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Stock value overview shows items that are not linked to a warehouse when filtering on a warehouse (Global)
Started 10 Jun 2025 11:18:29 (2 days ago), resolved 11 Jun 2025 06:30:36 (1 day ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

You may experience that items are shown that are not linked to the warehouse when you filter on a warehouse in the Stock value overview. As a workaround, you can navigate to the Stock positions overview and add the column Stock value to the overview via [Tool icon > Customize] for a similar overview. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Missing CODA statements (BE)
Started 4 Jun 2025 07:09:10 (8 days ago), resolved 7 Jun 2025 18:04:00 (5 days ago)
Minor Incident
Resolved
Bank links / PSD2

You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Exact Online Fiscaal - Declarations cannot be sent for approval (NL)
Started 5 Jun 2025 07:36:33 (7 days ago), resolved 5 Jun 2025 18:39:56 (7 days ago)
Minor Incident
Resolved
Exact Online Fiscaal

You may be experiencing an issue with the approval submission of your declaration. When you want to submit the declaration to the client for approval, the send button is grayed out. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Exact Online - Stock positions overview shows all suppliers as main supplier (Global)
Started 3 Jun 2025 07:57:57 (9 days ago), resolved 5 Jun 2025 14:34:05 (7 days ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.

Exact Online - Missing fields for creating/editing accounts and contactpersons (Global)
Started 3 Jun 2025 09:05:42 (9 days ago), resolved 5 Jun 2025 14:33:14 (7 days ago)
Minor Incident
Resolved
Exact Online

You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (11 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
    Started 6 Feb 2025 10:11:16 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online

    You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

    Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (4 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
    Started 29 Apr 2025 13:42:57 (1 month ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Stock positions overview shows all suppliers as main supplier (Global)
    Started 3 Jun 2025 07:57:57 (9 days ago), resolved 5 Jun 2025 14:34:05 (7 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.

    Exact Online - Missing fields for creating/editing accounts and contactpersons (Global)
    Started 3 Jun 2025 09:05:42 (9 days ago), resolved 5 Jun 2025 14:33:14 (7 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.

    Exact Online - Error from ItsMe link from PEPPOL registration mail (BE)
    Started 6 Jun 2025 08:04:24 (6 days ago), still ongoing
    Minor Incident
    Monitoring
    Exact Online

    When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact Online - Pop-up with outstanding items when editing a bank statement (Global)
    Started 6 Jun 2025 09:04:28 (6 days ago), resolved 12 Jun 2025 10:30:42 (4 hours ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

    Exact Online - Stock value overview shows items that are not linked to a warehouse when filtering on a warehouse (Global)
    Started 10 Jun 2025 11:18:29 (2 days ago), resolved 11 Jun 2025 06:30:36 (1 day ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that items are shown that are not linked to the warehouse when you filter on a warehouse in the Stock value overview. As a workaround, you can navigate to the Stock positions overview and add the column Stock value to the overview via [Tool icon > Customize] for a similar overview. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (4 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
    Started 29 Apr 2025 13:42:57 (1 month ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Premium - Not able to delete rejected EC Sales list (NL)
    Started 30 Apr 2025 11:54:08 (1 month ago), resolved 12 Jun 2025 07:49:08 (7 hours ago)
    Minor Incident
    Resolved
    Exact Online Premium

    You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact Online - Stock positions overview shows all suppliers as main supplier (Global)
    Started 3 Jun 2025 07:57:57 (9 days ago), resolved 5 Jun 2025 14:34:05 (7 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.

    Exact Online - Pop-up with outstanding items when editing a bank statement (Global)
    Started 6 Jun 2025 09:04:28 (6 days ago), resolved 12 Jun 2025 10:30:42 (4 hours ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

    Exact Online - Stock value overview shows items that are not linked to a warehouse when filtering on a warehouse (Global)
    Started 10 Jun 2025 11:18:29 (2 days ago), resolved 11 Jun 2025 06:30:36 (1 day ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    You may experience that items are shown that are not linked to the warehouse when you filter on a warehouse in the Stock value overview. As a workaround, you can navigate to the Stock positions overview and add the column Stock value to the overview via [Tool icon > Customize] for a similar overview. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
    Started 16 Oct 2024 10:07:31 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Fiscaal

    Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Fiscaal - Declarations cannot be sent for approval (NL)
    Started 5 Jun 2025 07:36:33 (7 days ago), resolved 5 Jun 2025 18:39:56 (7 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal

    You may be experiencing an issue with the approval submission of your declaration. When you want to submit the declaration to the client for approval, the send button is grayed out. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact System Exact Online Jaarrekening

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    Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)
    Started 30 May 2025 08:57:48 (13 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact System Exact Online Collaboration

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    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact Bouw - Issues in the link to Exact Online (Global)
    Started 10 Jun 2025 11:55:59 (2 days ago), resolved 11 Jun 2025 11:11:33 (1 day ago)
    Minor Incident
    Resolved
    Exact Online Bouw

    You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Bouw - Issues in the link to Exact Online (Global)
    Started 12 Jun 2025 10:22:19 (4 hours ago), resolved 12 Jun 2025 12:53:49 (2 hours ago)
    Minor Incident
    Resolved
    Exact Online Bouw

    You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Cloud Services

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    Exact System Exact Globe+

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries.
    Started 4 Jun 2025 10:05:44 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+

    When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact System Exact Proquro

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    Exact System Exact SRXP

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    Exact System Exact Consolidatie

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    Exact System Exact Boekhoud Gemak

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    Exact Multivers/Exact Boekhoud Gemak - Not able to log in (NL)
    Started 8 Jun 2025 12:56:28 (4 days ago), resolved 12 Jun 2025 08:03:22 (6 hours ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak
    Exact Multivers

    You may experience getting an error stating 'access error for user, please contact Exact' when trying to log in. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact System Exact HR & Salaris Gemak

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    Exact System Exact Multivers

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    Exact Multivers - Printers not visible or do not work correctly (NL)
    Started 24 Apr 2025 08:43:49 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Multivers

    You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Exact Multivers - Multivers freezes or closes after logging in (NL)
    Started 23 May 2025 11:25:57 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Multivers

    You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact Multivers/Exact Boekhoud Gemak - Not able to log in (NL)
    Started 8 Jun 2025 12:56:28 (4 days ago), resolved 12 Jun 2025 08:03:22 (6 hours ago)
    Minor Incident
    Resolved
    Exact Boekhoud Gemak
    Exact Multivers

    You may experience getting an error stating 'access error for user, please contact Exact' when trying to log in. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

    Exact System Exact Kantoor Gemak / PM 365

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    Exact System Exact Reeleezee

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    Exact System Exact Winbooks

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    Exact System Exact Online Samenwerken (OSW)

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    Exact System Exact Officient

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    Exact System Exact Venice

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    Exact System Exact API

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    Exact System Bank links / PSD2

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    All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
    Started 26 Jul 2024 09:28:56 (11 months ago), still ongoing
    Major Incident
    Investigating
    Bank links / PSD2

    Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

    Exact Online - Missing CODA statements (BE)
    Started 4 Jun 2025 07:09:10 (8 days ago), resolved 7 Jun 2025 18:04:00 (5 days ago)
    Minor Incident
    Resolved
    Bank links / PSD2

    You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.

    Exact System Customer Support Department

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    All products - Support department not available (Global)
    Started 12 Jun 2025 08:20:26 (6 hours ago), resolved 12 Jun 2025 09:12:14 (5 hours ago)
    Minor Incident
    Resolved
    Customer Support Department

    Currently it is not possible to reach out to our support department. The support portal is unavailable as well. We are investigating the issue. Our apologies for the inconvenience.