Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: Customers affected by this issue have been notified with an in-product message. A fix has been performed for the entries in ‘Draft’ status: the entries in the ‘Draft’ status have been deleted. Please do not use the available sales journal entry numbers that were skipped because of this issue. Our apologies for the inconvenience.

Investigating: You may experience that processing sales invoices by printing or e-mailing them resulted in two entries per sales invoice. The entry with status ‘Open’ is justified and intended, the entry with status ‘Draft’ should not have been generated. Entries in ‘Draft’ status are only visible when unchecking ‘to be processed’ and ‘processed’ in the ‘show’ filter of the ‘Overview | Entries’ page. Because the draft entries are not (immediately) visible, you will only notice this issue because gaps appear in your sales journal entry numbers.

Please refrain from editing / deleting draft entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

Investigating: The Exact Online HR and Officient apps are currently not available in the Android Play store. You can still access the Self Service in the browser through selfservice.officient.io. We are working hard to solve this issue. Our apologies for the inconvenience.

Resolved: The company transfer wizard is available again. Our apologies for the inconvenience.

Investigating: It is currently not possible to start or accept company transfers. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: The OOPS error when opening the company transfer wizard is resolved. The company transfer wizard works as intended again. Our apologies for the inconvenience.

Investigating: You may experience getting an OOPS error when accepting a company transfer. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All uploaded scans are processed. Our apologies for the inconvenience.

Identified: The issue has been identified and the uploaded scans are being processed.

Investigating: You may experience that your uploaded scans remain longer 'in progress' than expected. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.

Resolved: This issue has been resolved. It's possible to login with SSO in Exact Online again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Unfortunately the issue is still occurring. We are still working on a fix.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: When logging in to Exact Online with login method SSO, you will get the error 'This user does not have permission to use the current login method'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: Customers affected by this issue have been contacted to align further steps. A fix has been implemented to prevent this issue from happening again. Our apologies for the inconvenience

Investigating: You may experience that deferred revenue entries have been generated for all periods in your period-date table. For invoices printed/mailed between October 16th and October 30th, the date entered in 'from' and 'to' have not been taken into account, but general journal entries have been generated for all periods in your period-date table. The incorrect entries, which are also created in closed and future periods, can lead to huge amounts on your balance sheet.

Please refrain from editing / deleting wrongly generated entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: Customers affected by this issue have been notified with an in-product message. A fix has been performed for the entries in ‘Draft’ status: the entries in the ‘Draft’ status have been deleted. Please do not use the available sales journal entry numbers that were skipped because of this issue. Our apologies for the inconvenience.

Investigating: You may experience that processing sales invoices by printing or e-mailing them resulted in two entries per sales invoice. The entry with status ‘Open’ is justified and intended, the entry with status ‘Draft’ should not have been generated. Entries in ‘Draft’ status are only visible when unchecking ‘to be processed’ and ‘processed’ in the ‘show’ filter of the ‘Overview | Entries’ page. Because the draft entries are not (immediately) visible, you will only notice this issue because gaps appear in your sales journal entry numbers.

Please refrain from editing / deleting draft entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

Resolved: The company transfer wizard is available again. Our apologies for the inconvenience.

Investigating: It is currently not possible to start or accept company transfers. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience that your search in the item overview gives no results. We are investigating this issue. Please be advised that the blue search bar in the top right of your screen can be used as an alternative in the meantime. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: The performance of Exact Online Bouw has returned to normal. All menus are accessible again. Our apologies for the inconvenience.

Investigating: The performance of Exact Online Bouw has returned to normal. All menus are accessible again. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Bouw through various menu paths. Either these menus are slow, or they may be completely inaccessible due to an internal server error. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Identified: We are continuing to work on a fix for this issue. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: At the moment, invoices that go to ProQuro via the inbox are not received. We are aware of this and are trying to resolve this as quickly as possible. Our apologies for the inconvenience

Resolved: The problem is solved. All users of the Portal (Wokflow) are currently able to log in again. Our apologies for the inconvenience.

Investigating: This issue is solved. All users of the Portal (Wokflow) are able to log in again. Our apologies for the inconvenience.

Investigating: We are experiencing issue logging into the HR & Salarisgemak Portal. We are working hard on a solution. Our apologies for the inconvenience.

Resolved: The issue has been resolved. This is earlier than the previously stated date of December 4th. From now on it is again possible to modify fields 'Soort contract', 'Proeftijd', 'Schriftelijke arbeidsovereenkomst' and 'Oproepovereenkomst' as usual. Our apologies for the inconvenience.

Investigating: It is currently not possible in the ‘Nieuwe medewerker’ process in the portal to change the fields 'Soort contract', 'Proeftijd', 'Schriftelijke arbeidsovereenkomst' and 'Oproepovereenkomst'. It is still possible to edit these fields in the back office after the new employee process has been completed and the new employee is transferred to the back office. In the update 24.1.4.10 currently scheduled for 4 December, this will be fixed. Our apologies for the inconvenience.

Investigating: The Exact Online HR and Officient apps are currently not available in the Android Play store. You can still access the Self Service in the browser through selfservice.officient.io. We are working hard to solve this issue. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.