
Exact System Status
Real-time updates of Exact System issues and outages
Exact System status is Partially Degraded Service
Exact System Exact Online
Exact System Exact Online Premium
Exact System Exact Online Fiscaal
Exact System Exact Cloud Services
Exact System Exact Globe+
Exact System Exact Globe Next
Exact System Exact Financials
Active Incidents
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Recently Resolved Incidents
You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience
Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.
You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Exact System Outage Survival Guide
Exact System Components
Exact System Exact Online
You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Exact System Exact Online Premium
You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Exact System Exact Online Payroll & HR
Exact System Exact Online Fiscaal
Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.
You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience
Exact System Exact Online Jaarrekening
Exact System Exact Online Collaboration
Exact System Exact Online Project Management
Exact System Exact Online Bouw
Exact System Exact Cloud Services
You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Exact System Exact Globe+
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Globe Next
In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Exact System Exact Synergy
Exact System Exact Financials
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Proquro
Exact System Exact SRXP
Exact System Exact Consolidatie
Exact System Exact Boekhoud Gemak
After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Exact System Exact HR & Salaris Gemak
Exact System Exact Multivers
Exact System Exact Kantoor Gemak / PM 365
Exact System Exact Reeleezee
Exact System Exact Winbooks
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact Online Samenwerken (OSW)
Exact System Exact Officient
Exact System Exact Venice
You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact System Exact API
Exact System Bank links / PSD2
You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.