Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Resolved: The issues in the calculation have been fixed. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issue has been resolved. You need to adjust the affected transactions using the steps below. If you have further questions about this issue, please contact our support department. Our apologies for the inconvenience.

Monitoring: All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.

Monitoring: All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.

The document linked above will be updated with the steps for invoices generated from subscriptions later.

Monitoring: A fix has been implemented to prevent this issue from happening again.

Please know this communication is for UK only:

This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST.

You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.

For transactions that have not yet been processed:

1. Go to the respective overviews:

• sales invoices,
• purchase invoices,
• quotations,
• sales orders,
• purchase orders,
• subscriptions,
• fixed entries
• and entries.

1. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
2. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
3. Save the edited entry.

For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):

1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.

For all other financial entries:

1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated

Our apologies for the inconvenience.

Monitoring: A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST may contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.

Monitoring: A fix has been implemented and we are monitoring the results

Investigating: You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issues in the calculation have been fixed. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issues in the calculation of the HOP premium have been fixed. Our apologies for the inconvenience.

Identified: In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: You might experience a delay in Webhook messages via API links. We have identified this issue and we are working on a fix to solve the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Conversions started between May 8, 2025 and May 12, 2025 must be restarted. Our apologies for the inconvenience.

Identified: The issue has been identified and we are currently working on a fix.

Investigating: It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: Currently it is not possible to log into digitale factuur. The website will not connect. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may get one of the following errors when printing sales orders or generating sales invoices:

• Can't read data
• Invoice lines cannot be consolidated using 'NoConsolidate’. At least one of the lines will result in a quantity 0'.

We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issues in the calculation have been fixed. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issues in the calculation have been fixed. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

Resolved: The issues in the calculation of the HOP premium have been fixed. Our apologies for the inconvenience.

Identified: In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.

Identified: In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

Identified: This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may experience performance issues via different menupaths in Exact Online Premium. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Investigating: It is currently not possible to create VAT returns. We are investigating this issue. The VAT amounts can still be viewed via [Financial > Taxes > VAT overview]. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: You might experience a delay in Webhook messages via API links. We have identified this issue and we are working on a fix to solve the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Resolved: This incident has been resolved and all extension fields for the header of Sales orders, Sales invoices and Purchase orders are visible again. Our apologies for the inconvenience.

Identified: This issue has been identified and we are working on a fix to solve this issue. We also found out that this issue affects extension fields for the header of Sales invoices as well. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience that installed extension fields for the Sales order and Purchase order header are not visible. The data for these extension fields are still saved in your company. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: You may get one of the following errors when printing sales orders or generating sales invoices:

• Can't read data
• Invoice lines cannot be consolidated using 'NoConsolidate’. At least one of the lines will result in a quantity 0'.

We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

Investigating: You may currently experience performance issues in your Exact Online Premium environment. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Investigating: Currently you may receive a no rights message when creating a digital objection without the administrator role. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: It is currently not possible to sent Service Message Assessments (SBA) to customers. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Identified: The issue has been identified and we are currently working on a fix. This page will be updated as soon as more information is available.

Identified: We are continuing to work on a fix for this issue.

Identified: We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: You may experience issues when withdraw declarations or force approvals of income tax returns. emails are sent to wrong email addresses. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

Identified: We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We have identified the cause of this issue and are working on a fix. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: It is currently not possible to sent E-invoices via Peppol using an OIN number for the recipient. This issue is occurring for both Exact Globe Next and Exact Globe+. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Resolved: The issues with generating bank files have been solved with an update for Boekhoud Gemak. You are now able to create bank files again. Our apologies for the inconvenience.

Investigating: It is currently not possible to generate a bank payment file in BoekhoudGemak. We are working on a solution. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Identified: If you want to print a 'Periodenvergelijking' via [Taken > Afdrukken > Controle > Periodenvergelijking] you will get the error message ‘Foutcode 0X112F’ and be logged out of the back office. Please contact our Support department trough a Support case and include your user number. We are working on a solution. Our apologies for the inconvenience.

Investigating: You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Due to connection issues with Digipoort, you may experience that submitted declarations get an error and are rejected, while they are accepted when the automated process retries to submit the declarations. We are working on a solution to improve the process to prevent rejection. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: You may experience an issue when doing a conversion from Reeleezee to Exact Online. When exporting financial data from a prior period (e.g., January 2025), the system incorrectly transfers end balances from the current period (e.g., May 2025) to Exact Online. This may result in incorrect financial data being reflected in Exact Online if an earlier export period is selected. Until the issue is resolved, we recommend verifying the exported balances in Exact Online against the intended period in Reeleezee and avoiding exports for periods prior to the current one. We are working on a fix. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience an issue where remittances from Cashr are not being transferred to Exact Online. Since the afternoon of April 3, 2025, no cash register data has been posted, despite an active OAuth connection. This may result in missing financial entries in Exact Online. We recommend to re-registering the OAuth connection between Cashr and Exact Online, which may restore the data transfer. If not, please wait for further updates. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. It is possible again to retrieve data using sync/manufacturing/BillingOfMaterialVersions. Our apologies for the inconvenience.

Identified: The issue has been identified and we are currently working on a fix.

Investigating: It is not possible to retrieve data using sync/manufacturing/BillingOfMaterialVersions. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience

Resolved: The issue has been resolved. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: You might experience a delay in Webhook messages via API links. We have identified this issue and we are working on a fix to solve the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.