Exact System status is Partially Degraded Service

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Active Incidents

HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL)
Started 1 Apr 2025 12:41:25 (3 hours ago), still ongoing
Minor Incident
Investigating
Exact HR & Salaris Gemak

When you export a payroll journal entry to Snelstart you will receive the error message code 401 Access denied due to invalid key. We are investigating this issue. Our apologies for the inconvenience.

Exact Online - Delay in Codabox statements for KBC (Belgium)
Started 1 Apr 2025 08:27:00 (7 hours ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.

Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur
Started 28 Mar 2025 08:10:58 (4 days ago), still ongoing
Minor Incident
Investigating
Exact Online
Exact Online Premium

In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken
Started 26 Mar 2025 08:52:24 (6 days ago), still ongoing
Minor Incident
Investigating
Exact Online
Exact Online Premium

In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual report (NL)
Started 21 Mar 2025 19:22:15 (11 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber of Commerce (NL)
Started 21 Mar 2025 19:01:51 (11 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the notes to the annual report (NL)
Started 21 Mar 2025 18:56:37 (11 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to the annual report (NL)
Started 21 Mar 2025 18:49:50 (11 days ago), still ongoing
Minor Incident
Identified
Exact Online Jaarrekening

Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the new design in Exact Online (NL / BE)
Started 20 Mar 2025 13:49:08 (12 days ago), still ongoing
Minor Incident
Identified
Exact Online

It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.

Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect
Started 18 Mar 2025 13:23:29 (14 days ago), still ongoing
Minor Incident
Investigating
Exact Online
Exact Online Premium

In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.

Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross
Started 13 Mar 2025 09:45:22 (19 days ago), still ongoing
Minor Incident
Investigating
Exact Online
Exact Online Premium

In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.

Exact Online - OOPS error when switching companies through the search bar (Global)
Started 7 Mar 2025 09:41:06 (25 days ago), still ongoing
Minor Incident
Identified
Exact Online

It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.

Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
Started 21 Feb 2025 10:31:56 (1 month ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE)
Started 14 Feb 2025 12:21:14 (2 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
Started 6 Feb 2025 10:11:16 (2 months ago), still ongoing
Minor Incident
Investigating
Exact Online

You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
Started 22 Jan 2025 15:27:02 (2 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.

Exact Online - Horizontal scrolling in new design (NL/BE)
Started 17 Jan 2025 11:37:54 (2 months ago), still ongoing
Minor Incident
Identified
Exact Online
Exact Online Premium

You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online Premium - Performance issues (NL)
Started 2 Dec 2024 08:18:30 (4 months ago), still ongoing
Minor Incident
Investigating
Exact Online Premium

You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
Started 25 Oct 2024 15:17:49 (5 months ago), still ongoing
Minor Incident
Investigating
Exact Globe+
Exact Globe Next

Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
Started 16 Oct 2024 10:07:31 (6 months ago), still ongoing
Minor Incident
Investigating
Exact Online Fiscaal

Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
Started 26 Jul 2024 09:28:56 (8 months ago), still ongoing
Major Incident
Investigating
Bank links / PSD2

Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
Started 5 Jul 2024 13:12:38 (9 months ago), still ongoing
Incident without Impact
Investigating
Exact Online

De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Recently Resolved Incidents

Exact Cloud Services - Hosted desktop does not start (Global)
Started 31 Mar 2025 08:06:28 (1 day ago), resolved 31 Mar 2025 11:19:08 (1 day ago)
Minor Incident
Resolved
Exact Cloud Services

At this moment you may experience that the hosted desktop does not start, we are working on a fix for this issue. We will provide a status update here as soon as possible. Our apologies for the inconvenience.

All Products - Support not reachable through phone (Global)
Started 31 Mar 2025 07:12:15 (1 day ago), resolved 31 Mar 2025 07:59:38 (1 day ago)
Minor Incident
Resolved
Customer Support Department

Currently we are facing technical issues with the Exact Support phone lines. As a result, you are not able to call Support at this moment. Please use our alternative support options to contact support on https://support.exact.com instead. Our apologies for the inconvenience.

Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL)
Started 28 Mar 2025 16:01:52 (4 days ago), resolved 30 Mar 2025 11:29:54 (2 days ago)
Minor Incident
Resolved
Exact Online Fiscaal
Exact Online Jaarrekening

We are currently experiencing significant delays in our website response time. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Exact Online - Unable to finish PEPPOL registration (NL/BE)
Started 14 Feb 2025 10:45:33 (2 months ago), resolved 28 Mar 2025 08:41:50 (4 days ago)
Minor Incident
Resolved
Exact Online

You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online - Not able to start a support chat or create a supportcase (Global)
Started 27 Mar 2025 08:28:19 (5 days ago), resolved 27 Mar 2025 10:13:06 (5 days ago)
Minor Incident
Resolved
Customer Support Department

Currently we are facing technical issues with the Exact Support page. As a result, you are not able to create a supportcase or start a support chat at this moment. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
Started 26 Mar 2025 10:35:36 (6 days ago), resolved 26 Mar 2025 14:08:45 (6 days ago)
Minor Incident
Resolved
Exact Online
Exact Online Premium

At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

Exact Online - Not able to setup a bank link (NL)
Started 26 Mar 2025 13:02:55 (6 days ago), resolved 26 Mar 2025 13:26:05 (6 days ago)
Minor Incident
Resolved
Exact Online

You may experience issues when setting up a bank link in your company. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online - Not able to create bank links, renew consent or import transactions for ABN AMRO PSD2 (NL/Premium)
Started 25 Mar 2025 10:56:25 (7 days ago), resolved 26 Mar 2025 08:55:34 (6 days ago)
Minor Incident
Resolved
Bank links / PSD2

Currently it is not possible to create bank links, renew consent or import transactions for the ABN AMRO bank link (PSD2). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

Exact Online - Unable to use Exact PSD2 link for Rabobank or Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
Started 26 Mar 2025 08:23:57 (6 days ago), resolved 26 Mar 2025 08:44:55 (6 days ago)
Minor Incident
Resolved
Bank links / PSD2

At the moment it is not possible to retrieve transactions or send payment files via the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

Exact System Outage Survival Guide

A step-by-step guide to help you survive a Exact System outage
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    Exact System Components

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    Exact System Exact Online

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    Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)
    Started 5 Jul 2024 13:12:38 (9 months ago), still ongoing
    Incident without Impact
    Investigating
    Exact Online

    De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

    To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

    Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

    Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur
    Started 28 Mar 2025 08:10:58 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross
    Started 13 Mar 2025 09:45:22 (19 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Horizontal scrolling in new design (NL/BE)
    Started 17 Jan 2025 11:37:54 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect
    Started 18 Mar 2025 13:23:29 (14 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
    Started 22 Jan 2025 15:27:02 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken
    Started 26 Mar 2025 08:52:24 (6 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
    Started 26 Mar 2025 10:35:36 (6 days ago), resolved 26 Mar 2025 14:08:45 (6 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

    Exact Online - Not able to setup a bank link (NL)
    Started 26 Mar 2025 13:02:55 (6 days ago), resolved 26 Mar 2025 13:26:05 (6 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience issues when setting up a bank link in your company. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - OOPS error when switching companies through the search bar (Global)
    Started 7 Mar 2025 09:41:06 (25 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online

    It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.

    Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)
    Started 6 Feb 2025 10:11:16 (2 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online

    You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

    Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

    Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the new design in Exact Online (NL / BE)
    Started 20 Mar 2025 13:49:08 (12 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online

    It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.

    Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE)
    Started 14 Feb 2025 12:21:14 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online - Unable to finish PEPPOL registration (NL/BE)
    Started 14 Feb 2025 10:45:33 (2 months ago), resolved 28 Mar 2025 08:41:50 (4 days ago)
    Minor Incident
    Resolved
    Exact Online

    You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (1 month ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Delay in Codabox statements for KBC (Belgium)
    Started 1 Apr 2025 08:27:00 (7 hours ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.

    Exact System Exact Online Premium

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    Exact Online Premium - Performance issues (NL)
    Started 2 Dec 2024 08:18:30 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Premium

    You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur
    Started 28 Mar 2025 08:10:58 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross
    Started 13 Mar 2025 09:45:22 (19 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Horizontal scrolling in new design (NL/BE)
    Started 17 Jan 2025 11:37:54 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect
    Started 18 Mar 2025 13:23:29 (14 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
    Started 22 Jan 2025 15:27:02 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.

    Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken
    Started 26 Mar 2025 08:52:24 (6 days ago), still ongoing
    Minor Incident
    Investigating
    Exact Online
    Exact Online Premium

    In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
    Started 26 Mar 2025 10:35:36 (6 days ago), resolved 26 Mar 2025 14:08:45 (6 days ago)
    Minor Incident
    Resolved
    Exact Online
    Exact Online Premium

    At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

    Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE)
    Started 14 Feb 2025 12:21:14 (2 months ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Payroll – Correction on broken periods not calculated correctly in WIA components in M&T employment conditions groups
    Started 21 Feb 2025 10:31:56 (1 month ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

    Exact Online - Delay in Codabox statements for KBC (Belgium)
    Started 1 Apr 2025 08:27:00 (7 hours ago), still ongoing
    Minor Incident
    Identified
    Exact Online
    Exact Online Premium

    You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.

    Exact System Exact Online Fiscaal

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    Exact Online Fiscaal – Deferred tax calculation is incorrect in Specification of legal entity periodic payment - Inheritance tax 2024 (NL)
    Started 16 Oct 2024 10:07:31 (6 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Online Fiscaal

    Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL)
    Started 28 Mar 2025 16:01:52 (4 days ago), resolved 30 Mar 2025 11:29:54 (2 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    We are currently experiencing significant delays in our website response time. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact System Exact Online Jaarrekening

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    Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL)
    Started 28 Mar 2025 16:01:52 (4 days ago), resolved 30 Mar 2025 11:29:54 (2 days ago)
    Minor Incident
    Resolved
    Exact Online Fiscaal
    Exact Online Jaarrekening

    We are currently experiencing significant delays in our website response time. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

    Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber of Commerce (NL)
    Started 21 Mar 2025 19:01:51 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the notes to the annual report (NL)
    Started 21 Mar 2025 18:56:37 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to the annual report (NL)
    Started 21 Mar 2025 18:49:50 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual report (NL)
    Started 21 Mar 2025 19:22:15 (11 days ago), still ongoing
    Minor Incident
    Identified
    Exact Online Jaarrekening

    You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

    Exact System Exact Online Collaboration

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    Exact System Exact Online Project Management

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    Exact System Exact Online Bouw

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    Exact System Exact Cloud Services

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    Exact Cloud Services - Hosted desktop does not start (Global)
    Started 31 Mar 2025 08:06:28 (1 day ago), resolved 31 Mar 2025 11:19:08 (1 day ago)
    Minor Incident
    Resolved
    Exact Cloud Services

    At this moment you may experience that the hosted desktop does not start, we are working on a fix for this issue. We will provide a status update here as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Globe+

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Globe Next

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    Exact Globe Next / Exact Globe+ - Incorrect attachment added to emailed reminders.
    Started 25 Oct 2024 15:17:49 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Exact Globe+
    Exact Globe Next

    Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

    Exact System Exact Synergy

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    Exact System Exact Financials

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    Exact System Exact Proquro

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    Exact System Exact SRXP

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    Exact System Exact Consolidatie

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    Exact System Exact Boekhoud Gemak

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    Exact System Exact HR & Salaris Gemak

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    HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL)
    Started 1 Apr 2025 12:41:25 (3 hours ago), still ongoing
    Minor Incident
    Investigating
    Exact HR & Salaris Gemak

    When you export a payroll journal entry to Snelstart you will receive the error message code 401 Access denied due to invalid key. We are investigating this issue. Our apologies for the inconvenience.

    Exact System Exact Multivers

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    Exact System Exact Kantoor Gemak / PM 365

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    Exact System Exact Reeleezee

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    Exact System Exact Winbooks

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    Exact System Exact Officient

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    Exact System Exact Online Samenwerken (OSW)

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    Exact System Exact Venice

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    Exact System Exact API

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    Exact System Bank links / PSD2

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    All products - When initiate a payment with Rabobank (PSD2) you will receive a 404 error message (NL)
    Started 26 Jul 2024 09:28:56 (8 months ago), still ongoing
    Major Incident
    Investigating
    Bank links / PSD2

    Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.

    Exact Online - Not able to create bank links, renew consent or import transactions for ABN AMRO PSD2 (NL/Premium)
    Started 25 Mar 2025 10:56:25 (7 days ago), resolved 26 Mar 2025 08:55:34 (6 days ago)
    Minor Incident
    Resolved
    Bank links / PSD2

    Currently it is not possible to create bank links, renew consent or import transactions for the ABN AMRO bank link (PSD2). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

    Exact Online - Unable to use Exact PSD2 link for Rabobank or Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
    Started 26 Mar 2025 08:23:57 (6 days ago), resolved 26 Mar 2025 08:44:55 (6 days ago)
    Minor Incident
    Resolved
    Bank links / PSD2

    At the moment it is not possible to retrieve transactions or send payment files via the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

    Exact System Customer Support Department

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    All Products - Support not reachable through phone (Global)
    Started 31 Mar 2025 07:12:15 (1 day ago), resolved 31 Mar 2025 07:59:38 (1 day ago)
    Minor Incident
    Resolved
    Customer Support Department

    Currently we are facing technical issues with the Exact Support phone lines. As a result, you are not able to call Support at this moment. Please use our alternative support options to contact support on https://support.exact.com instead. Our apologies for the inconvenience.

    Exact Online - Not able to start a support chat or create a supportcase (Global)
    Started 27 Mar 2025 08:28:19 (5 days ago), resolved 27 Mar 2025 10:13:06 (5 days ago)
    Minor Incident
    Resolved
    Customer Support Department

    Currently we are facing technical issues with the Exact Support page. As a result, you are not able to create a supportcase or start a support chat at this moment. This page will be updated as soon as more information is available. Our apologies for the inconvenience.