Exact System Status

Resolved: This issue has been resolved and bank statements can be manually imported again. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: You may get an Oops error when manually importing bank statements in Exact Online. We are investigating the issue. Our apologies for the inconvenience.

Resolved: This issue has been addressed. We are continuously monitoring registrations with outdated or incomplete UBO information so we can provide that feedback to our source. With this feedback they will continue to improve the data provided. If the company screening still shows outdated or incomplete UBO’s you can change these manually and continue your company screening. This may require additional verification by our Compliance department. When this is the case, we will reach out to you with further information and instructions. You can find this communication in your support tickets. Our apologies for the inconvenience.

Identified: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are investigating possible solutions. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. It is possible again to create sales price lists without facing unexpected errors. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may get an Oops error when creating a new sales price list in your Exact Online Wholesale Distribution or Manufacturing environment. We are investigating the issue. Our apologies for the inconvenience.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Exact Online Premium is working as intended again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may experience performance issues in Exact Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Newly created clients are visible again in the client overview. Clients that you created and that were not immediately visible are also be visible now. Our apologies for the inconvenience.

Investigating: You may experience that newly created clients are not always visible in the client overview, while the client is successfully created. We are investigating this issue. You can copy and save the URL after creating the client and paste as URL if you need to view the client In the meantime. Our apologies for the inconvenience.

Resolved: This issue has been resolved and data is once again sent through the link between Audition and Boekhoudgemak. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing an issue in which no data is sent through the link between Audition and Boekhoudgemak. We are investigating the issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Investigating: We are still working on the issue.

Investigating: You may experience that there are no employees found when trying to add an employee to a project team. We have identified this issue and are working on a solution. In the meantime you can open a declaration in Werkprogramma and set 'Toegang anderen' to 'Vrij toegankelijk' so all employees are able to access the necessary declarations. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Newly created clients are visible again in the client overview. Clients that you created and that were not immediately visible are also be visible now. Our apologies for the inconvenience.

Investigating: You may experience that newly created clients are not always visible in the client overview, while the client is successfully created. We are investigating this issue. You can copy and save the URL after creating the client and paste as URL if you need to view the client In the meantime. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Processing invoices works as intended again. Our apologies for the inconvenience.

Monitoring: A fix has been implemented. Processing invoices should work as intended again. We are monitoring the results.

Investigating: You may receive an error "No connection could be made because the target machine actively refused it'' when processing invoices in Exact Proquro. We are investigating the issue. Our apologies for the inconvenience.

Investigating: We are still working on the issue.

Investigating: You may experience issues when logging in to Exact Multivers Online. This occurs either directly or after a session is ended unexpectedly. We are investigating the issue. If these issue occurs please contact Support for a workaround. Our apologies for the inconvenience.

Investigating: We are still working on the issue.

Investigating: You may experience issues with starting the Multivers app in the Windows / Remote desktop app. It keeps loading and gets stuck in the Welcome screen. We are investigating this issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. You won't experience anymore that the API links for linked clients are unexpectedly revoked. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: You may experience that the API links for linked clients are revoked. You are able to restore these links. We are currently investigating the cause of this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Resolved: This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.

Monitoring: Codabox has implemented a fix and are monitoring the results.

Investigating: You also may experience a delay today in the Codabox bank statements for Crelan, Beobank, CPH and Bank van Breda. Please note that the Crelan statements from yesterday have been delivered. Codabox is currently investigating this issue. We will update this page as soon as more information becomes available.

Investigating: You may experience a delay in the Codabox bank statements for Crelan. Codabox is currently investigating this issue. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Bank import files which are loaded in via KNAB 1.0 bank account connections are not being processed correctly. This results in an import failure status, and no transactions are loading in. For now, you could already process entries and invoices linking them to the related bank transactions when a solution is communicated. When an update is available, we will inform you. Our apologies for inconvenience.