Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Monitoring: All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.

Monitoring: All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.

The document linked above will be updated with the steps for invoices generated from subscriptions later.

Monitoring: A fix has been implemented to prevent this issue from happening again.

This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.

You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.

For transactions that have not yet been processed:

1. Go to the respective overviews:

• sales invoices,
• purchase invoices,
• quotations,
• sales orders,
• purchase orders,
• subscriptions,
• fixed entries
• and entries.

1. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
2. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
3. Save the edited entry.

For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):

1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.

For all other financial entries:

1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated

Our apologies for the inconvenience.

Monitoring: A fix has been implemented to prevent this issue from happening again. This page will be updated with instructions about the affected entries as soon as more information is available.

Monitoring: After further investigation the Premium packages were also affected by this issue during 17.00 CEST 2 April till 9.45 CEST 3 April. Please await further communication regarding the affected entries.

Monitoring: A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created btween 4.00 and 10:30 CEST on the 2nd of April, contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.

Identified: The issue has been identified and we are currently working on a fix. Please still refrain yourself from creating invoices, entries and sales- and purchase orders.

Investigating: We are still investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders.

Investigating: You may experience that your VAT percentages of the VAT codes have been unexpectedly changed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

Investigating: You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Monitoring: All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.

Monitoring: All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.

The document linked above will be updated with the steps for invoices generated from subscriptions later.

Monitoring: A fix has been implemented to prevent this issue from happening again.

Please know this communication is for UK only:

This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST.

You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.

For transactions that have not yet been processed:

1. Go to the respective overviews:

• sales invoices,
• purchase invoices,
• quotations,
• sales orders,
• purchase orders,
• subscriptions,
• fixed entries
• and entries.

1. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
2. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
3. Save the edited entry.

For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):

1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.

For all other financial entries:

1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated

Our apologies for the inconvenience.

Monitoring: A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST may contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.

Monitoring: A fix has been implemented and we are monitoring the results

Investigating: You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved.

Monitoring: The backlog has been processed and therefore there are no more delays in your scans. We will continue to monitor the situation.

Identified: You might still experience your scans not being processed with a delay. Please know this delay can take longer than expected.

Identified: This issue has been identified and currently the backlog is being processed.

Investigating: You might experience your scans not being processed yet because of a delay. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: This incident has been resolved. You are now able to delete entry lines in purchase entries again without issues. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

Identified: You may experience issues when deleting entry lines in purchase entries. When deleting an entry line in a purchase entry, you might get the error message 'Row: X - Can not delete: Purchase entry line - Used in: GLTransactionsLog'. The issue has been identified and we are currently working on a fix to solve the issue. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

Investigating: When doing the year end closing, you might get a warning that you still have to depreciate assets although no assets are shown when clicking the hyperlink in the column 'Action' to depreciate. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: You may experience performance issues via different menupaths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group (Exact ECG codes NL-1201 until NL-1207) the WIA components calculate the broken periods with an incorrect correction factor. We are working on a solution. Our apologies for the inconvenience.

Investigating: In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.

Identified: In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Identified: This issue has been identified and we are currently working on a fix.

Investigating: We are experiencing an issue with saving the date of death in the client cards. The date will be saved as 1 day earlier. We have identified this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. The client filters are working again.

Our apologies for the inconvenience.

Identified: We are experiencing an issue with the filtering of the client relationship filter in the assessment overview. The filtering is not working. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: This issue has been identified and we are currently working on a fix.

Investigating: The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience.

Identified: We are experiencing an issue in the New Annual Reports that chapter 6 'Other notes' cannot be hidden or is shown with an additional chapter 7. We have identified this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This issue has been resolved. Our apologies for the inconvenience

Identified: The calculation of corporate income tax is empty in the fiscal position of an annual report. We have identified this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Identified: We are continuing to work on a fix for this issue.

Identified: We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Identified: If you want to print a 'Periodenvergelijking' via [Taken > Afdrukken > Controle > Periodenvergelijking] you will get the error message ‘Foutcode 0X112F’ and be logged out of the back office. Please contact our Support department trough a Support case and include your user number. We are working on a solution. Our apologies for the inconvenience.

Resolved: This issue has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: If you want to print the ‘Periodegegevens – Bruto Netto’ and ‘Periodegegevens – Formule’ via [Taken > Periodegegevens] you may get the error message ‘Data retrieval failed for the subreport, 'Rapport', located at: Rapport. Please check the log files for more information’. We are currently investigating this issue. For now, there is no workaround available. Our apologize for the inconvenience.

Investigating: You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience slowness in Exact Multivers after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience that you are not able to access your attachments linked to your invoices in Multivers Online. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.