Exact System Status

Investigating: De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-koppeling (more information and a step-by-step plan can be found in our support portal). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The digital postbox is working as intended again. Our apologies for the inconvenience.

Monitoring: The issues described in the previous updates have been resolved. However, for the period from 2 January to 6 January 2025, some invoices may not be displayed correctly in the digital postbox. We advise you to check whether these invoices still need to be entered.

When you are possibly affected, you can find an overview of the impacted invoices via the Documents menu under the "Invoices" option. Click on the link to the relevant invoice in this overview to process it. Our apologies for the inconvenience.

Monitoring: Based on our observations the issues as described below were not solved in all situations especially for customers with Exact Online for Wholesale Distribution, Exact Online for Manufacturing and Exact Online Project Management subscriptions. This morning this has been solved for these subscriptions. We will continue to monitor the situation and provide updates via this status page.

Monitoring: Due to the activation of new functionality, the adding of three free of charge invoice proposals to the various Exact Online subscriptions, we have detected multiple issues regarding the scan service, invoice processing and the digital postbox between January 2-3, 2025.

Currently the issues known to us have been resolved and the new functionality has been temporarily reversed. We will continue to implement improvements and provide updates via this status page.

We apologize for any inconvenience.

Identified: From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.

Resolved: The issue has been resolved. Entry fields will be prefilled again when a XML file is sent to the digital postbox. Our apologies for the inconvenience.

Investigating: You may experience that fields in the entry screen are not automatically filled in anymore when sending xml files to the digital postbox. Our apologies for the inconvenience.

Resolved: The implemented fix has solved the issue. Our apologies for the inconvenience.

Monitoring: We have implemented a fix and we are monitoring the results. You can calculate your payroll again provided that your employment conditions group is updated for 2025. You can check this through [Company name > Master data > Payroll | Employment conditions groups] in the column 'Updated up to year'.

Investigating: It is currently not possible to do payroll calculations in Exact Online Payroll (NL). Payroll calculations are still possible in Exact Online Premium (NL), unless you use any of the 'Metaal en Techniek' employment conditions groups. We are working on a solution.

Investigating: We are currently experiencing issues with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.

Identified: You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Resolved: The issue has been resolved. The digital postbox is working as intended again. Our apologies for the inconvenience.

Monitoring: The issues described in the previous updates have been resolved. However, for the period from 2 January to 6 January 2025, some invoices may not be displayed correctly in the digital postbox. We advise you to check whether these invoices still need to be entered.

When you are possibly affected, you can find an overview of the impacted invoices via the Documents menu under the "Invoices" option. Click on the link to the relevant invoice in this overview to process it. Our apologies for the inconvenience.

Monitoring: Based on our observations the issues as described below were not solved in all situations especially for customers with Exact Online for Wholesale Distribution, Exact Online for Manufacturing and Exact Online Project Management subscriptions. This morning this has been solved for these subscriptions. We will continue to monitor the situation and provide updates via this status page.

Monitoring: Due to the activation of new functionality, the adding of three free of charge invoice proposals to the various Exact Online subscriptions, we have detected multiple issues regarding the scan service, invoice processing and the digital postbox between January 2-3, 2025.

Currently the issues known to us have been resolved and the new functionality has been temporarily reversed. We will continue to implement improvements and provide updates via this status page.

We apologize for any inconvenience.

Identified: From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.

Resolved: The implemented fix has solved the issue. Our apologies for the inconvenience.

Monitoring: We have implemented a fix and we are monitoring the results. You can calculate your payroll again provided that your employment conditions group is updated for 2025. You can check this through [Company name > Master data > Payroll | Employment conditions groups] in the column 'Updated up to year'.

Investigating: It is currently not possible to do payroll calculations in Exact Online Payroll (NL). Payroll calculations are still possible in Exact Online Premium (NL), unless you use any of the 'Metaal en Techniek' employment conditions groups. We are working on a solution.

Investigating: We are currently experiencing issues with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.

Identified: You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Identified: You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Investigating: Questions were raised on the calculation of the deferred tax in the 'Specification of legal entity' by periodic payments in the Inheritance Tax. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience

Resolved: This incident has been resolved!

Investigating: We are experiencing an issue that the annual accounts styling template is not currently being loaded into the annual accounts. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Investigating: We are continuing to investigate this issue.

Investigating: Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.

Identified: You may experience an error in Exact ProQuro when accessing the mailbox in combination with Microsoft Graph. We have identified the issue and are working on a solution. Our apologies for the inconvenience.

Resolved: The implemented fix has solved the issue. Our apologies for the inconvenience.

Monitoring: A fix has been implemented, and we are monitoring the results.

Investigating: You may experience an error saying “Failed to launch application" when trying to log in to Citrix. We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

Resolved: The implemented fix has solved the issue. Our apologies for the inconvenience.

Monitoring: A fix has been implemented, and we are monitoring the results.

Investigating: You may experience an issue when trying to log in to Multivers Online. After clicking on button "Logging in to the application" the following page is not loaded, and displays an error message saying "There was an error in the application and the process cannot be completed". We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

Investigating: Currently there is an issue when sending payments through your Exact PSD2 link for Rabobank and/or Rabobank Boekhoudkoppeling. You will receive an 404 error message when being redirected to Rabobank. This page will be updated when an update is available. Our apologies for the inconvenience.