SurePrep Status
Real-time updates of SurePrep issues and outages
SurePrep status is Operational
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Last updated 1 minute ago from official status page. Learn more
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SurePrep Components
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SurePrep FileRoom
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SurePrep SPbinder
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SurePrep 1040SCAN Review Wizard
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SurePrep Reviewer Dashboard
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SurePrep TaxCaddy
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TaxCaddy Dashboard
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TaxCaddy Email Notifications
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TaxCaddy Taxpayer iOS App
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TaxCaddy Taxpayer Android App
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TaxCaddy Taxpayer Browser-based Portal
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SurePrep API
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SurePrep Integrations
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GoSystem Tax Integration
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GoFileRoom Integration
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CCH Axcess Tax Integration
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Lacerte Tax Integration
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CCH Global fx Tax Integration
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UltraTax Integration
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ProSystem fx Tax Integration
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SurePrep Third Party Services
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Zendesk (SurePrep Support Ticketing System and Help Center)
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Twilio (Two-Factor Authentication)
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SurePrep Alternatives
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Brightpearl
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Brightpearl - Partial Outage
Started 18 Jul 2024 12:34:43 (4 months ago), still ongoing
Minor Incident
Investigating
Brightpearl
Brightpearl
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50
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Sage 50 - Degraded Performance
Started 1 Oct 2024 08:50:38 (2 months ago), still ongoing
Minor Incident
Investigating
Sage 50
Sage 50
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
See all
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ONESOURCE Determination Enterprise Cloud (AWS AMER)
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AWS AMER UAT SOAP & REST tax calculations failures
Started 5 Nov 2024 10:40:07 (16 days ago), still ongoing
Maintenance
Investigating
ONESOURCE Determination Enterprise Cloud (AWS AMER)
Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.
ONESOURCE Determination Original Cloud (AMER)
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Outage for ONESOURCE Indirect Tax Determination Original (AMERs)
Started 20 Aug 2024 10:51:39 (3 months ago), still ongoing
Critical Incident
Investigating
ONESOURCE Determination Original Cloud (AMER)
ONESOURCE Determination Original Dedicated Cloud (AMER)
Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...
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