SurePrep Status: check for SurePrep outages and issues

SurePrep status is Operational

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SurePrep FileRoom

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SurePrep SPbinder

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SurePrep 1040SCAN Review Wizard

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SurePrep Reviewer Dashboard

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TaxCaddy Dashboard

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TaxCaddy Email Notifications

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TaxCaddy Taxpayer iOS App

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See all 23 SurePrep components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of SurePrep outages

Active Incidents

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Recently Resolved Incidents

No recent incidents

SurePrep Outage Survival Guide

A step-by-step guide to help you survive a SurePrep outage

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SurePrep Components

SurePrep

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SurePrep FileRoom

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep SPbinder

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep 1040SCAN Review Wizard

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now

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep Reviewer Dashboard

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep TaxCaddy

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TaxCaddy Dashboard

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

TaxCaddy Email Notifications

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

TaxCaddy Taxpayer iOS App

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

TaxCaddy Taxpayer Android App

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

TaxCaddy Taxpayer Browser-based Portal

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep API

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep Integrations

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GoSystem Tax Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

GoFileRoom Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

CCH Axcess Tax Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Lacerte Tax Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

CCH Global fx Tax Integration

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UltraTax Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

ProSystem fx Tax Integration

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep Third Party Services

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Zendesk (SurePrep Support Ticketing System and Help Center)

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Twilio (Two-Factor Authentication)

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IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Started 6 Jan 2025 16:20:44 (12 days ago), still ongoing

Incident without Impact

Monitoring

FileRoom

TaxCaddy Dashboard

Zendesk (SurePrep Support Ticketing System and Help Center)

GoSystem Tax Integration

SPbinder

More...

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

SurePrep Alternatives

e-conomic

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Avalara

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Autobooks

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Thomson Reuters Tax and Accounting Professionals

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Thomson Reuters Tax and Accounting Professionals Confirmation.com

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"Initiate Confirmation" functionality not working

Started 16 Jan 2025 23:19:40 (1 day ago), still ongoing

Major Incident

Identified

Confirmation.com

Our payment provider is currently experiencing a significant system interruption. The outage is impacting only the "Initiate Confirmation" functionality; all other functionalities remain operational. They are actively working to resolve this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience."

See all updates

See all

Sage

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now

Brightpearl

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Brightpearl - Partial Outage

Started 18 Jul 2024 12:34:43 (6 months ago), still ongoing

Minor Incident

Investigating

Brightpearl

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Routing Service

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Routing Service - Partial Outage

Started 28 Nov 2024 15:29:01 (2 months ago), still ongoing

Minor Incident

Investigating

Routing Service

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

See all

Thomson Reuters Corporates

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ONESOURCE Determination Original Cloud (AMER)

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Outage for ONESOURCE Indirect Tax Determination Original (AMERs)

Started 20 Aug 2024 10:51:39 (5 months ago), still ongoing

Critical Incident

Investigating

ONESOURCE Determination Original Cloud (AMER)

ONESOURCE Determination Original Dedicated Cloud (AMER)

Outage for ONESOURCE Indirect Tax Determination Original - We are seeing an outage for ONESOURCE Indirect Tax Determination Original applications (both shared and dedicated cloud) starting 06:04 EST. It is being treated as high priority P1 incident and teams are working on mitigation. More details to follow soon after mitigation...

See all updates

ONESOURCE Determination Original Dedicated Cloud (AMER)

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Outage for ONESOURCE Indirect Tax Determination Original (AMERs)

Started 20 Aug 2024 10:51:39 (5 months ago), still ongoing

Critical Incident

Investigating

ONESOURCE Determination Original Cloud (AMER)

ONESOURCE Determination Original Dedicated Cloud (AMER)

See all updates

See all

ChargeOver

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now

CodaBox

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SurePrep Status

Real-time updates of SurePrep issues and outages

SurePrep status is Operational

SurePrep FileRoom

SurePrep SPbinder

SurePrep 1040SCAN Review Wizard

SurePrep Reviewer Dashboard

TaxCaddy Dashboard

TaxCaddy Email Notifications

TaxCaddy Taxpayer iOS App

Active Incidents

Recently Resolved Incidents

SurePrep Outage Survival Guide

SurePrep Components

SurePrep FileRoom

SurePrep SPbinder

SurePrep 1040SCAN Review Wizard

SurePrep Reviewer Dashboard

SurePrep TaxCaddy

TaxCaddy Dashboard

TaxCaddy Email Notifications

TaxCaddy Taxpayer iOS App

TaxCaddy Taxpayer Android App

TaxCaddy Taxpayer Browser-based Portal

SurePrep API

SurePrep Integrations

GoSystem Tax Integration

GoFileRoom Integration

CCH Axcess Tax Integration

Lacerte Tax Integration

CCH Global fx Tax Integration

UltraTax Integration

ProSystem fx Tax Integration

SurePrep Third Party Services

Zendesk (SurePrep Support Ticketing System and Help Center)

Twilio (Two-Factor Authentication)

SurePrep Alternatives

Thomson Reuters Tax and Accounting Professionals Confirmation.com

Brightpearl

Routing Service

ONESOURCE Determination Original Cloud (AMER)

ONESOURCE Determination Original Dedicated Cloud (AMER)

Commonly Used Together