ChargeOver Status

Resolved: ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue.

No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally.

We are still investigating root cause. A postmortem will follow.

Monitoring: ChargeOver is accessible again.

We are investigating root cause and investigating the outage.

Investigating: ChargeOver is down for some users.

We are investigating.

Resolved: ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue.

No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally.

We are still investigating root cause. A postmortem will follow.

Monitoring: ChargeOver is accessible again.

We are investigating root cause and investigating the outage.

Investigating: ChargeOver is down for some users.

We are investigating.

Resolved: ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue.

No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally.

We are still investigating root cause. A postmortem will follow.

Monitoring: ChargeOver is accessible again.

We are investigating root cause and investigating the outage.

Investigating: ChargeOver is down for some users.

We are investigating.

Resolved: ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue.

No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally.

We are still investigating root cause. A postmortem will follow.

Monitoring: ChargeOver is accessible again.

We are investigating root cause and investigating the outage.

Investigating: ChargeOver is down for some users.

We are investigating.

Identified: We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts.

The affected integrations are:

• QuickBooks Online
• Xero
• Salesforce

Syncing will catch up automatically, but may be delayed.

We are still investigating root cause and will follow up with a postmortem.