
Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Partially Degraded Service
AIB Merchant Services (AIBMS)
Barclays Merchant Services
Barclays Merchant Services (HISO)
Fexco DCC (Payworks)
HSBC
Streamline
Visa Platform Connect (VPC) Gateways
Active Incidents
Cybersource became aware of an issue that may have affected some transaction processing.
The issue is now mitigated, and we are investigating the cause as we continue with monitoring.
Impact: Some VPC merchants may see their settlements go to a “Cancelled" status.
Reported Start Time: 22 October 2025 at 03:37 GMT
Mitigated Time: 22 October 2025 at 17:14 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22521659
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-34588
Recently Resolved Incidents
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
Webhooks
Cybersource Corporate and Support Web Sites
Corporate Site
Developer Center
Status Page
Support Center
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
Barclays Merchant Services (HISO)
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Citibank India
Comercio Latino
Concardis (Payworks)
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
First Data Merchant Solutions(Europe) on OmniPay Direct
Fexco DCC (Payworks)
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
HBoS
RuPay
HSBC
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Software Express (Getnet)
Streamline
Cybersource is aware of an issue that is currently affecting Payment Gateway processing.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 23 October 2025 08:55 GMT
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22515983
TeleCheck
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Cybersource became aware of an issue that may have affected some transaction processing.
The issue is now mitigated, and we are investigating the cause as we continue with monitoring.
Impact: Some VPC merchants may see their settlements go to a “Cancelled" status.
Reported Start Time: 22 October 2025 at 03:37 GMT
Mitigated Time: 22 October 2025 at 17:14 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC22521659
Worldpay VAP
Cybersource Payment Services
Account Updater
Alternative Payments
Acceptance Devices
Customer Invoicing and Pay by Link
Digital Payments
Dynamic Currency Conversion
Payment Services
Payouts
Recurring Billing
Secure Storage
Tax
Tokenization (TMS)
Unified Checkout
Wells Fargo Service Fee
Microform Integration
Cybersource Portals
Access/Login - Business Center
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-34588