Cybersource Status: check for Cybersource outages and issues

Cybersource status is Partially Degraded Service

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Fexco DCC (Payworks)

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Cybersource Portals

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Case Management Search - Business Center

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Acceptance Devices - Business Center

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Portals

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See all 173 Cybersource components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Cybersource outages

Active Incidents

Business Center Service Disruption - Case Management Service

Started 5 Feb 2026 07:21:32 (1 day ago), still ongoing

Minor Incident

Investigating

Case Management Search - Business Center

Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

Investigating: Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: As Current Status Changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 09:36:05 (1 day ago)

Investigating: Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 08:13:20 (1 day ago)

Investigating: Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 07:21:32 (1 day ago)

See all updates

Business Center Test Environment - Service Disruption

Started 30 Jan 2026 18:36:21 (7 days ago), resolved 30 Jan 2026 23:51:59 (7 days ago)

Minor Incident

Postmortem

Portals

Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities.

Reported Start Time: 30 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

See all updates

Recently Resolved Incidents

Business Center - Acceptance Device Service Disruption

Started 4 Feb 2026 17:01:58 (2 days ago), resolved 5 Feb 2026 11:34:45 (1 day ago)

Minor Incident

Resolved

Acceptance Devices - Business Center

Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Resolved: The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:03 February 2026 at 07:00 GMT

Reported End Time: 05 February 2026 at 07:30 GMT

Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC23957563

5 Feb 2026 11:34:45 (1 day ago)

Investigating: Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563

4 Feb 2026 19:00:30 (2 days ago)

Investigating: Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563

4 Feb 2026 18:00:35 (2 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

4 Feb 2026 17:01:58 (2 days ago)

See all updates

Cybersource Outage Survival Guide

A step-by-step guide to help you survive a Cybersource outage

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Cybersource Components

Cybersource

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Cybersource API Connection/Endpoints

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Flex

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Rest API

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SCMP

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Secure Acceptance

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Simple Order API

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SOAP Toolkit

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Webhooks

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Cybersource Corporate and Support Web Sites

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Corporate Site

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Developer Center

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Status Page

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Support Center

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Cybersource Payment Gateway Processing

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Ahli United Bank in Bahrain

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American Express Direct

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Cardnet International on OmniPay Direct

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Chase Paymentech Solutions

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China UnionPay

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Cielo

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Citibank India

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Credit Mutuel-CIC

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Cybersource Latin American Processing

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eCheck/ACH

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Elavon

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Elavon Americas

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FDC Compass

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FDC Germany

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FDI Australia

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French Gateways

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Getneton Software Express

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HBoS

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RuPay

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HSBC

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JCN Gateway

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Lynk

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Moneris

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Prosa

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Rede

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Six

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Streamline

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TeleCheck

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TSYS Acquiring Solutions

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UATP

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Vero

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Visa Platform Connect (VPC) Gateways

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Worldpay VAP

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Cybersource Payment Services

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Account Updater

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Alternative Payments

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Acceptance Devices

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Customer Invoicing and Pay by Link

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Digital Payments

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Dynamic Currency Conversion

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Payment Services

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Payouts

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Recurring Billing

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Tax

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Tokenization (TMS)

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Unified Checkout

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Wells Fargo Service Fee

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Microform Integration

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Cybersource Portals

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Access/Login - Business Center

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Analytics - Business Center

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Batch/File Upload - Business Center

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Case Management Search - Business Center

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Business Center Service Disruption - Case Management Service

Started 5 Feb 2026 07:21:32 (1 day ago), still ongoing

Minor Incident

Investigating

Case Management Search - Business Center

Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

Investigating: Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: As Current Status Changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 09:36:05 (1 day ago)

Investigating: Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 08:13:20 (1 day ago)

Investigating: Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211

5 Feb 2026 07:21:32 (1 day ago)

See all updates

Portfolio Management - Business Center

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Reports - Business Center

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Transaction Search - Business Center

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Virtual Terminal - Business Center

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Acceptance Devices - Business Center

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Business Center - Acceptance Device Service Disruption

Started 4 Feb 2026 17:01:58 (2 days ago), resolved 5 Feb 2026 11:34:45 (1 day ago)

Minor Incident

Resolved

Acceptance Devices - Business Center

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Reported Start Time:03 February 2026 at 07:00 GMT

Reported End Time: 05 February 2026 at 07:30 GMT

Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC23957563

5 Feb 2026 11:34:45 (1 day ago)

Investigating: Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563

4 Feb 2026 19:00:30 (2 days ago)

Investigating: Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563

4 Feb 2026 18:00:35 (2 days ago)

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

4 Feb 2026 17:01:58 (2 days ago)

See all updates

Acceptance Devices - Gateway Manager

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Cybersource Risk

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Account Take Over Protection

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Bin Lookup

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Decision Manager (DM)

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Fraud Management Essentials

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List Manager

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Partner Risk Controls

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Payer Authentication Processing

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Third Party Applications

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Cybersource Sandbox/Testing Environment

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API Connection/Endpoints

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Payment Gateway Processing

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Payment Services

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Portals

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Business Center Test Environment - Service Disruption

Started 30 Jan 2026 18:36:21 (7 days ago), resolved 30 Jan 2026 23:51:59 (7 days ago)

Minor Incident

Postmortem

Portals

Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities.

Reported Start Time: 30 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

See all updates

Settlement/Batching

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Acceptance Devices

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Cybersource Settlement/Batching

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Ahli United Bank in Bahrain

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AIB Merchant Services (AIBMS)

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American Express Direct

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Bank of America Merchant Services on OmniPay Direct

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Barclaycard HISO (Payworks)

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Barclays Merchant Services

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Cardnet International on OmniPay Direct

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Chase Paymentech Solutions

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China UnionPay

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Cielo

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Comercio Latino

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Citibank India

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Credit Mutuel-CIC

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Cybersource Latin American Processing

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eCheck/ACH

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Elavon

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Elavon Americas

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Elavon (Payworks)

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FDC Compass

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FDC Germany

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FDC Nashville Global

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FDI Australia

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FDMS Nashville

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FDMS South

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First Data Merchant Solutions(Europe) on OmniPay Direct

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French Gateways

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Getneton Software Express

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Global Payments Greenhouse South Authorization Platform

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Global Payments International Acquiring on OmniPay Direct

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Global Payments North America (GPN)

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Global Payments Omnipay (Payworks)

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HBoS

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RuPay

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HSBC

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Ingenico ePayments

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JCN Gateway

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Lloyds-OmniPay

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LloydsTSB Cardnet

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Lynk

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Moneris

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PayEase China

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Prosa

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RBS WorldPay Atlanta

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Rede

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Saudi Payments

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Six

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Software Express (Getnet)

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Streamline

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TeleCheck

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TSYS Acquiring Solutions

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UATP

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Vero

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Visa Platform Connect (VPC) Gateways

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Worldpay VAP

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Barclays Merchant Services (HISO)

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Ahli United Bank in Bahrain

AIB Merchant Services (AIBMS)

American Express Direct

Bambora (Payworks)

Bank of America Merchant Services on OmniPay Direct

Barclaycard HISO (Payworks)

Barclays Merchant Services

Barclays Merchant Services (HISO)

Cardnet International on OmniPay Direct

Chase Paymentech Solutions

China UnionPay

Cielo

Citibank India

Comercio Latino

Concardis (Payworks)

Credit Mutuel-CIC

Cybersource Latin American Processing

eCheck/ACH

Elavon

Elavon Americas

Elavon (Payworks)

FDC Compass

FDC Germany

FDC Nashville Global

FDI Australia

FDMS Nashville

FDMS South

Fexco DCC (Payworks)

First Data Merchant Solutions(Europe) on OmniPay Direct

French Gateways

Getneton Software Express

Global Payments Greenhouse South Authorization Platform

Global Payments International Acquiring on OmniPay Direct

Global Payments North America (GPN)

Global Payments Omnipay (Payworks)

Global Payments UCP (Payworks)

HBoS

RuPay

HSBC

Ingenico ePayments

JCN Gateway

Lloyds-OmniPay

LloydsTSB Cardnet

Lynk

Moneris

PayEase China

Prosa

RBS WorldPay Atlanta

Rede

Saudi Payments

Six

Software Express (Getnet)

Streamline