Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Minor Service Outage
Six
Visa Platform Connect (VPC) Gateways
Worldpay VAP
Cybersource Payment Services
Recurring Billing
Active Incidents
Cybersource is aware of an issue that is currently affecting new Recurring Billing services.
Due to an identified issue, the payments initiated by the new Recurring Billing engine have not been processed today November 18, 2024, and will currently remain on hold while we troubleshoot the issue.
This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
We are investigating the cause and working urgently to resolve the issue.
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: tbd
Cybersource is aware of an issue that is currently affecting Worldpay VAP services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Recently Resolved Incidents
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Cybersource is aware of an issue that affected Six Payment Processer transaction processing. We observed the Six Payment processor error “(96) DCARDREFUSED:203:PROCESSING TEMPORARILY NOT POSSIBLE.”
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Merchants experienced high levels of declined transactions over this period.
The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected.
Reported Start Time: 04:00 GMT on 5 November 2024 Reported End Time: 09:18 GMT on 8 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: IN19443355
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
Webhooks
Cybersource Corporate and Support Web Sites
Corporate Site
Developer Center
Status Page
Support Center
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Barclays Merchant Services (HISO)
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Citibank India
Comercio Latino
Concardis (Payworks)
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
Fexco DCC (Payworks)
First Data Merchant Solutions(Europe) on OmniPay Direct
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
HBoS
RuPay
HSBC
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Cybersource is aware of an issue that affected Six Payment Processer transaction processing. We observed the Six Payment processor error “(96) DCARDREFUSED:203:PROCESSING TEMPORARILY NOT POSSIBLE.”
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Merchants experienced high levels of declined transactions over this period.
The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected.
Reported Start Time: 04:00 GMT on 5 November 2024 Reported End Time: 09:18 GMT on 8 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: IN19443355
Software Express (Getnet)
Streamline
TeleCheck
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Worldpay VAP
Cybersource is aware of an issue that is currently affecting Worldpay VAP services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Cybersource Payment Services
Account Updater
Alternative Payments
Acceptance Devices
Customer Invoicing
Digital Payments
Dynamic Currency Conversion
Payment Services
Payouts
Recurring Billing
Cybersource is aware of an issue that is currently affecting new Recurring Billing services.
Due to an identified issue, the payments initiated by the new Recurring Billing engine have not been processed today November 18, 2024, and will currently remain on hold while we troubleshoot the issue.
This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
We are investigating the cause and working urgently to resolve the issue.
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: tbd
