
Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Partially Degraded Service
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
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Active Incidents
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38447
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-37703
Recently Resolved Incidents
No recent incidents
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
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Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
AIB Merchant Services (AIBMS)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
American Express Direct
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Bambora (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Bank of America Merchant Services on OmniPay Direct
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Barclaycard HISO (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Barclays Merchant Services
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Barclays Merchant Services (HISO)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cardnet International on OmniPay Direct
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Chase Paymentech Solutions
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
China UnionPay
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cielo
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Citibank India
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Comercio Latino
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Concardis (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Credit Mutuel-CIC
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cybersource Latin American Processing
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
eCheck/ACH
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Elavon
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Elavon Americas
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Elavon (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDC Compass
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDC Germany
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDC Nashville Global
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDI Australia
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDMS Nashville
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
FDMS South
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Fexco DCC (Payworks)
First Data Merchant Solutions(Europe) on OmniPay Direct
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
French Gateways
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Getneton Software Express
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Global Payments Greenhouse South Authorization Platform
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Global Payments International Acquiring on OmniPay Direct
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Global Payments North America (GPN)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Global Payments Omnipay (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Global Payments UCP (Payworks)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
HBoS
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
RuPay
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
HSBC
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Ingenico ePayments
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
JCN Gateway
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Lloyds-OmniPay
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
LloydsTSB Cardnet
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Lynk
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Moneris
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
PayEase China
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Prosa
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38447
RBS WorldPay Atlanta
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Rede
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Saudi Payments
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Six
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Software Express (Getnet)
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Streamline
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
TeleCheck
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
TSYS Acquiring Solutions
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
UATP
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Vero
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Visa Platform Connect (VPC) Gateways
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Worldpay VAP
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Cybersource Payment Services
Account Updater
Alternative Payments
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-37703