Cybersource Status: check for Cybersource outages and issues

Cybersource status is Operational

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Barclaycard HISO (Payworks)

Mon 8

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Concardis (Payworks)

Mon 8

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Elavon (Payworks)

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Fexco DCC (Payworks)

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Global Payments Omnipay (Payworks)

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Global Payments UCP (Payworks)

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Acceptance Devices

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See all 173 Cybersource components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Cybersource outages

Active Incidents

Customer Invoicing Service Disruption

Started 12 Sep 2025 11:56:46 (3 days ago), resolved 12 Sep 2025 14:52:36 (3 days ago)

Minor Incident

Postmortem

Customer Invoicing and Pay by Link

Cybersource is aware of an issue that is currently affecting customer invoicing services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use customer invoicing services. Clients may not be able to generate or send out new invoices to their customers, which could delay payments.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Post Incident Report

12 Sep 2025 21:38:06 (2 days ago)

Resolved: The issue affecting Customer Invoicing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:40 GMT on 11 Sept 2025 Reported End Time:12:27 GMT on 12 Sept 2025

Impact: Customers are now able to use Customer Invoicing services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

12 Sep 2025 14:52:36 (3 days ago)

Monitoring: The issue affecting Customer Invoicing services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use customer invoicing services as normal.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC21943609

12 Sep 2025 12:44:25 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting customer invoicing services.

We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

12 Sep 2025 11:56:46 (3 days ago)

See all updates

Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

Decision Manager - Service Disruption

Started 11 Sep 2025 05:08:36 (4 days ago), resolved 11 Sep 2025 15:50:28 (4 days ago)

Minor Incident

Postmortem

Decision Manager (DM)

Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Post Incident Report

11 Sep 2025 20:55:11 (3 days ago)

Resolved: The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 3 September 2025 at 16:15 GMT Reported End Time:11 September 2025 at 14:31 GMT

Impact: Customers are now able to use the Decision Manager Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 15:50:28 (4 days ago)

Identified: We are continuing to work on a fix for the issue affecting the Decision Manager Service and we appreciate your continued patience.

Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.

Reported Start Time: 3 September 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 06:01:42 (4 days ago)

Identified: We have identified the issue affecting the Decision Manager Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 05:36:56 (4 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 05:08:37 (4 days ago)

See all updates

Recently Resolved Incidents

No recent incidents

Cybersource Outage Survival Guide

A step-by-step guide to help you survive a Cybersource outage

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Cybersource Components

Cybersource

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Cybersource API Connection/Endpoints

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Flex

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Rest API

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SCMP

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Secure Acceptance

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Simple Order API

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SOAP Toolkit

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Webhooks

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Cybersource Corporate and Support Web Sites

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Corporate Site

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Developer Center

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Status Page

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Support Center

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Cybersource Payment Gateway Processing

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Ahli United Bank in Bahrain

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AIB Merchant Services (AIBMS)

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American Express Direct

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Bambora (Payworks)

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Bank of America Merchant Services on OmniPay Direct

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Barclaycard HISO (Payworks)

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Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

Barclays Merchant Services

Mon 8

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Barclays Merchant Services (HISO)

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Cardnet International on OmniPay Direct

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Chase Paymentech Solutions

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China UnionPay

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Cielo

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Citibank India

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Comercio Latino

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Concardis (Payworks)

Mon 8

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Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

Credit Mutuel-CIC

Mon 8

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Cybersource Latin American Processing

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eCheck/ACH

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Elavon

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Elavon Americas

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Elavon (Payworks)

Mon 8

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Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

FDC Compass

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FDC Germany

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FDC Nashville Global

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FDI Australia

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FDMS South

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Fexco DCC (Payworks)

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First Data Merchant Solutions(Europe) on OmniPay Direct

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French Gateways

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Getneton Software Express

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Global Payments Greenhouse South Authorization Platform

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Global Payments International Acquiring on OmniPay Direct

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Global Payments North America (GPN)

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Global Payments Omnipay (Payworks)

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now

Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

Global Payments UCP (Payworks)

Mon 8

Tue 9

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Fri 12

Sat 13

Sun 14

now

Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

HBoS

Mon 8

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RuPay

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HSBC

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Ingenico ePayments

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JCN Gateway

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Lloyds-OmniPay

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LloydsTSB Cardnet

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Lynk

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Moneris

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PayEase China

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Prosa

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Rede

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Six

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Streamline

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UATP

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Vero

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Visa Platform Connect (VPC) Gateways

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Worldpay VAP

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Cybersource Payment Services

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Account Updater

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Alternative Payments

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Acceptance Devices

Mon 8

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Acceptance Devices Service Disruption

Started 12 Sep 2025 10:24:53 (3 days ago), still ongoing

Minor Incident

Monitoring

Acceptance Devices

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Global Payments Omnipay (Payworks)

More...

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Monitoring: The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 12:06:16 (3 days ago)

Identified: We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:39:26 (3 days ago)

Identified: We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 11:02:38 (3 days ago)

Investigating: Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:44:35 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

12 Sep 2025 10:24:54 (3 days ago)

See all updates

Customer Invoicing and Pay by Link

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Customer Invoicing Service Disruption

Started 12 Sep 2025 11:56:46 (3 days ago), resolved 12 Sep 2025 14:52:36 (3 days ago)

Minor Incident

Postmortem

Customer Invoicing and Pay by Link

Cybersource is aware of an issue that is currently affecting customer invoicing services.

We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Post Incident Report

12 Sep 2025 21:38:06 (2 days ago)

Resolved: The issue affecting Customer Invoicing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:40 GMT on 11 Sept 2025 Reported End Time:12:27 GMT on 12 Sept 2025

Impact: Customers are now able to use Customer Invoicing services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

12 Sep 2025 14:52:36 (3 days ago)

Monitoring: The issue affecting Customer Invoicing services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use customer invoicing services as normal.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC21943609

12 Sep 2025 12:44:25 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting customer invoicing services.

We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 19:40 GMT on 11 Sept 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21943609

12 Sep 2025 11:56:46 (3 days ago)

See all updates

Digital Payments

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Dynamic Currency Conversion

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Payment Services

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Payouts

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Recurring Billing

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Tax

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Tokenization (TMS)

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Unified Checkout

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Microform Integration

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Cybersource Portals

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Access/Login - Business Center

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Analytics - Business Center

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Reports - Business Center

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Virtual Terminal - Business Center

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Acceptance Devices - Business Center

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Acceptance Devices - Gateway Manager

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Cybersource Risk

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Account Take Over Protection

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Bin Lookup

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Decision Manager (DM)

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Decision Manager - Service Disruption

Started 11 Sep 2025 05:08:36 (4 days ago), resolved 11 Sep 2025 15:50:28 (4 days ago)

Minor Incident

Postmortem

Decision Manager (DM)

Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Post Incident Report

11 Sep 2025 20:55:11 (3 days ago)

Resolved: The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 3 September 2025 at 16:15 GMT Reported End Time:11 September 2025 at 14:31 GMT

Impact: Customers are now able to use the Decision Manager Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 15:50:28 (4 days ago)

Identified: We are continuing to work on a fix for the issue affecting the Decision Manager Service and we appreciate your continued patience.

Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.

Reported Start Time: 3 September 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 06:01:42 (4 days ago)

Identified: We have identified the issue affecting the Decision Manager Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 05:36:56 (4 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.

Reported Start Time: 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21915083

11 Sep 2025 05:08:37 (4 days ago)

See all updates

Fraud Management Essentials

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List Manager

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Partner Risk Controls

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Payer Authentication Processing

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Third Party Applications

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API Connection/Endpoints

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Payment Gateway Processing

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Payment Services

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Portals

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Acceptance Devices

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Cybersource Settlement/Batching

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Ahli United Bank in Bahrain

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AIB Merchant Services (AIBMS)

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American Express Direct

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Bank of America Merchant Services on OmniPay Direct

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Barclaycard HISO (Payworks)

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Barclays Merchant Services

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Cardnet International on OmniPay Direct

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Chase Paymentech Solutions

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China UnionPay

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Cielo

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Comercio Latino

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Citibank India

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Credit Mutuel-CIC

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Cybersource Latin American Processing

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eCheck/ACH

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Elavon

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Elavon Americas

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Elavon (Payworks)

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FDC Compass

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FDC Germany

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FDC Nashville Global

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FDI Australia

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FDMS Nashville

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FDMS South

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Sun 14

now

First Data Merchant Solutions(Europe) on OmniPay Direct

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

French Gateways

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Getneton Software Express

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Global Payments Greenhouse South Authorization Platform

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Global Payments International Acquiring on OmniPay Direct

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Global Payments North America (GPN)

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Global Payments Omnipay (Payworks)

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

HBoS

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

RuPay

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

HSBC

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Ingenico ePayments

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

JCN Gateway

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Lloyds-OmniPay

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

LloydsTSB Cardnet

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Lynk

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Moneris

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

PayEase China

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Prosa

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

RBS WorldPay Atlanta

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Rede

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Saudi Payments

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Six

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Software Express (Getnet)

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Streamline

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

TeleCheck

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

TSYS Acquiring Solutions

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

UATP

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Vero

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Visa Platform Connect (VPC) Gateways

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Worldpay VAP

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Barclays Merchant Services (HISO)

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

now

Cybersource Status

Real-time updates of Cybersource issues and outages

Cybersource status is Operational

Barclaycard HISO (Payworks)

Concardis (Payworks)

Elavon (Payworks)

Fexco DCC (Payworks)

Global Payments Omnipay (Payworks)

Global Payments UCP (Payworks)

Acceptance Devices

Active Incidents

Recently Resolved Incidents

Cybersource Outage Survival Guide

Cybersource Components

Cybersource

Cybersource API Connection/Endpoints

Flex

Rest API

SCMP

Secure Acceptance

Simple Order API

SOAP Toolkit

Webhooks

Cybersource Corporate and Support Web Sites

Corporate Site

Developer Center

Status Page

Support Center

Cybersource Payment Gateway Processing

Ahli United Bank in Bahrain

AIB Merchant Services (AIBMS)

American Express Direct

Bambora (Payworks)

Bank of America Merchant Services on OmniPay Direct

Barclaycard HISO (Payworks)

Barclays Merchant Services

Barclays Merchant Services (HISO)

Cardnet International on OmniPay Direct

Chase Paymentech Solutions

China UnionPay

Cielo

Citibank India

Comercio Latino

Concardis (Payworks)

Credit Mutuel-CIC

Cybersource Latin American Processing

eCheck/ACH

Elavon

Elavon Americas

Elavon (Payworks)

FDC Compass

FDC Germany

FDC Nashville Global

FDI Australia

FDMS Nashville

FDMS South

Fexco DCC (Payworks)

First Data Merchant Solutions(Europe) on OmniPay Direct

French Gateways

Getneton Software Express

Global Payments Greenhouse South Authorization Platform

Global Payments International Acquiring on OmniPay Direct

Global Payments North America (GPN)

Global Payments Omnipay (Payworks)

Global Payments UCP (Payworks)

HBoS

RuPay

HSBC

Ingenico ePayments

JCN Gateway

Lloyds-OmniPay

LloydsTSB Cardnet

Lynk

Moneris

PayEase China

Prosa

RBS WorldPay Atlanta

Rede

Saudi Payments

Six