Cybersource Status: check for Cybersource outages and issues

Cybersource status is Operational

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Fexco DCC (Payworks)

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now

Visa Platform Connect (VPC) Gateways

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now

Decision Manager (DM)

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Payer Authentication Processing

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Portals

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See all 173 Cybersource components

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Active Incidents

Authorizations and Decision Manager Service Disruption

Started 15 Jul 2026 23:35:15 (4 days ago), resolved 16 Jul 2026 19:45:48 (3 days ago)

Minor Incident

Postmortem

Decision Manager (DM)

Visa Platform Connect (VPC) Gateways

Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link

17 Jul 2026 08:13:00 (3 days ago)

Resolved: We have put mitigations in place and the Cybersource platform performance has returned to normal.

This issue is resolved, and we will continue to monitor closely.

Reported Start Time: 15 July 2026, 23:12 GMT Reported End Time: 16 July 2026, 08:19 GMT

Impact: Some users may have experienced payment processing error messages during the incident period, which may have temporarily affected payment processing activities. The issue has since been resolved.

Next Update: No further updates, issue resolved.

Incident #: INC26452085

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

16 Jul 2026 19:45:48 (3 days ago)

Monitoring: We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely.

16 Jul 2026 08:37:25 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 08:03:42 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 04:46:12 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 04:26:44 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 03:23:31 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 02:56:07 (4 days ago)

Investigating: We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers.

Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete.

Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress.

Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact.

We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 01:43:19 (4 days ago)

Investigating: We are continuing to investigate an issue causing elevated transaction processing times and transaction timeouts for a subset of customers. Some transactions may experience delays or fail to complete processing due to timeout conditions.

We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:56:18 (4 days ago)

Investigating: We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:11:13 (4 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

15 Jul 2026 23:35:15 (4 days ago)

See all updates

Recently Resolved Incidents

CAS Sign Up Service Disruption in our Sandbox/Testing Environment

Started 15 Jul 2026 19:09:26 (4 days ago), resolved 17 Jul 2026 20:11:55 (2 days ago)

Major Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

Resolved: The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience.

Reported Start Time: 15 July 2026, 18:20 GMT

Impact: The CyberSource Sandbox/Testing Environment test account sign up remains under maintenance while platform improvements continue. There is no impact to any production services, client-facing environments, or customer transaction processing at this time. The test environment is also fully operational - only new sandbox test account generation is impacted.

We regret any inconvenience this may have caused and appreciate your patience.

Cybersource Support Center

Incident #: TBD

17 Jul 2026 20:11:55 (2 days ago)

Investigating: Cybersource continues to investigate the issue that is currently affecting CAS Sign Up in our Sandbox/Testing environment and are working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

17 Jul 2026 09:34:33 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

15 Jul 2026 19:09:26 (4 days ago)

See all updates

EBC CAS Login issue

Started 15 Jul 2026 03:05:08 (5 days ago), resolved 15 Jul 2026 17:19:48 (5 days ago)

Minor Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

Resolved: The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT

Impact: Users are now able to use the portals as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 17:19:48 (5 days ago)

Monitoring: The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.

Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 05:48:12 (5 days ago)

Investigating: Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 04:03:14 (5 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 03:05:08 (5 days ago)

See all updates

Payer Authentication Issue

Started 15 Jul 2026 07:47:08 (5 days ago), resolved 15 Jul 2026 10:09:29 (5 days ago)

Major Incident

Resolved

Payer Authentication Processing

Cybersource is aware of an issue that is currently affecting Payer Authentication.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: July 15th, 2026 7:09 GMT

Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271

Resolved: The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 10:09:29 (5 days ago)

Monitoring: The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 09:29:22 (5 days ago)

Identified: We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: 15 July 2026, 07:09 GMT

Next Update: A status change

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 08:55:35 (5 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Payer Authentication.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: July 15th, 2026 7:09 GMT

Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271

15 Jul 2026 07:47:08 (5 days ago)

See all updates

EBC CAS Login issue

Started 14 Jul 2026 04:08:41 (6 days ago), resolved 14 Jul 2026 04:58:40 (6 days ago)

Minor Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26424392

See all updates

Cybersource Outage Survival Guide

A step-by-step guide to help you survive a Cybersource outage

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Cybersource Components

Cybersource

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Cybersource API Connection/Endpoints

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Flex

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Rest API

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SCMP

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Secure Acceptance

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Simple Order API

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SOAP Toolkit

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Webhooks

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Cybersource Corporate and Support Web Sites

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Corporate Site

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Developer Center

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Status Page

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Support Center

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Cybersource Payment Gateway Processing

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Ahli United Bank in Bahrain

Mon 13

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AIB Merchant Services (AIBMS)

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American Express Direct

Mon 13

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Bambora (Payworks)

Mon 13

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Bank of America Merchant Services on OmniPay Direct

Mon 13

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Barclays Merchant Services

Mon 13

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Barclaycard HISO (Payworks)

Mon 13

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Barclays Merchant Services (HISO)

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Cardnet International on OmniPay Direct

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Chase Paymentech Solutions

Mon 13

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China UnionPay

Mon 13

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Cielo

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Comercio Latino

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Citibank India

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Concardis (Payworks)

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Credit Mutuel-CIC

Mon 13

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Cybersource Latin American Processing

Mon 13

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eCheck/ACH

Mon 13

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Elavon

Mon 13

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Elavon Americas

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Elavon (Payworks)

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FDC Compass

Mon 13

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FDC Nashville Global

Mon 13

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FDI Australia

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FDMS Nashville

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FDC Germany

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FDMS South

Mon 13

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First Data Merchant Solutions(Europe) on OmniPay Direct

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French Gateways

Mon 13

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Getneton Software Express

Mon 13

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Fexco DCC (Payworks)

Mon 13

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Global Payments Greenhouse South Authorization Platform

Mon 13

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Global Payments International Acquiring on OmniPay Direct

Mon 13

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Global Payments North America (GPN)

Mon 13

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Global Payments UCP (Payworks)

Mon 13

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HBoS

Mon 13

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RuPay

Mon 13

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HSBC

Mon 13

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Global Payments Omnipay (Payworks)

Mon 13

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JCN Gateway

Mon 13

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Lloyds-OmniPay

Mon 13

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LloydsTSB Cardnet

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Lynk

Mon 13

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Ingenico ePayments

Mon 13

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Moneris

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PayEase China

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Prosa

Mon 13

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RBS WorldPay Atlanta

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Rede

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Saudi Payments

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Six

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Streamline

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TeleCheck

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TSYS Acquiring Solutions

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UATP

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Vero

Mon 13

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Visa Platform Connect (VPC) Gateways

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Authorizations and Decision Manager Service Disruption

Started 15 Jul 2026 23:35:15 (4 days ago), resolved 16 Jul 2026 19:45:48 (3 days ago)

Minor Incident

Postmortem

Decision Manager (DM)

Visa Platform Connect (VPC) Gateways

Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link

17 Jul 2026 08:13:00 (3 days ago)

Resolved: We have put mitigations in place and the Cybersource platform performance has returned to normal.

This issue is resolved, and we will continue to monitor closely.

Reported Start Time: 15 July 2026, 23:12 GMT Reported End Time: 16 July 2026, 08:19 GMT

Next Update: No further updates, issue resolved.

Incident #: INC26452085

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

16 Jul 2026 19:45:48 (3 days ago)

Monitoring: We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely.

16 Jul 2026 08:37:25 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 08:03:42 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 04:46:12 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 04:26:44 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 03:23:31 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 02:56:07 (4 days ago)

Investigating: We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers.

Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete.

Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress.

Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact.

We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 01:43:19 (4 days ago)

We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:56:18 (4 days ago)

Investigating: We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:11:13 (4 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

15 Jul 2026 23:35:15 (4 days ago)

See all updates

Software Express (Getnet)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Worldpay VAP

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cybersource Payment Services

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Account Updater

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Alternative Payments

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Acceptance Devices

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Customer Invoicing and Pay by Link

Mon 13

Tue 14

Wed 15

Thu 16

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Sat 18

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now

Digital Payments

Mon 13

Tue 14

Wed 15

Thu 16

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now

Dynamic Currency Conversion

Mon 13

Tue 14

Wed 15

Thu 16

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now

Payment Services

Mon 13

Tue 14

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now

Payouts

Mon 13

Tue 14

Wed 15

Thu 16

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now

Recurring Billing

Mon 13

Tue 14

Wed 15

Thu 16

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now

Secure Storage

Mon 13

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Wed 15

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now

Tax

Mon 13

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Wed 15

Thu 16

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now

Tokenization (TMS)

Mon 13

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Wed 15

Thu 16

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Sat 18

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now

Unified Checkout

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

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now

Wells Fargo Service Fee

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Microform Integration

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Cybersource Portals

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Access/Login - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Analytics - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

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now

Batch/File Upload - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

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now

Case Management Search - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Portfolio Management - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Reports - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Transaction Search - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

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now

Virtual Terminal - Business Center

Mon 13

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now

Acceptance Devices - Business Center

Mon 13

Tue 14

Wed 15

Thu 16

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now

Acceptance Devices - Gateway Manager

Mon 13

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Thu 16

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now

Cybersource Risk

Mon 13

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now

Account Take Over Protection

Mon 13

Tue 14

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Thu 16

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now

Bin Lookup

Mon 13

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now

Decision Manager (DM)

Mon 13

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Wed 15

Thu 16

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Sat 18

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now

Authorizations and Decision Manager Service Disruption

Started 15 Jul 2026 23:35:15 (4 days ago), resolved 16 Jul 2026 19:45:48 (3 days ago)

Minor Incident

Postmortem

Decision Manager (DM)

Visa Platform Connect (VPC) Gateways

Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

Postmortem: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link

17 Jul 2026 08:13:00 (3 days ago)

Resolved: We have put mitigations in place and the Cybersource platform performance has returned to normal.

This issue is resolved, and we will continue to monitor closely.

Reported Start Time: 15 July 2026, 23:12 GMT Reported End Time: 16 July 2026, 08:19 GMT

Next Update: No further updates, issue resolved.

Incident #: INC26452085

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

16 Jul 2026 19:45:48 (3 days ago)

Monitoring: We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely.

16 Jul 2026 08:37:25 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 08:03:42 (4 days ago)

Identified: We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

16 Jul 2026 04:46:12 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 04:26:44 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 03:23:31 (4 days ago)

Investigating: We continue to investigate the issue and working toward mitigation.

16 Jul 2026 02:56:07 (4 days ago)

Investigating: We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers.

Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete.

Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress.

Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact.

We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 01:43:19 (4 days ago)

We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:56:18 (4 days ago)

Investigating: We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

16 Jul 2026 00:11:13 (4 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085

15 Jul 2026 23:35:15 (4 days ago)

See all updates

Fraud Management Essentials

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

List Manager

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Partner Risk Controls

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Payer Authentication Processing

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Payer Authentication Issue

Started 15 Jul 2026 07:47:08 (5 days ago), resolved 15 Jul 2026 10:09:29 (5 days ago)

Major Incident

Resolved

Payer Authentication Processing

Cybersource is aware of an issue that is currently affecting Payer Authentication.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: July 15th, 2026 7:09 GMT

Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271

Resolved: The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 10:09:29 (5 days ago)

Monitoring: The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 09:29:22 (5 days ago)

Identified: We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: 15 July 2026, 07:09 GMT

Next Update: A status change

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752

15 Jul 2026 08:55:35 (5 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting Payer Authentication.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: July 15th, 2026 7:09 GMT

Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271

15 Jul 2026 07:47:08 (5 days ago)

See all updates

Third Party Applications

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cybersource Sandbox/Testing Environment

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

API Connection/Endpoints

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Payment Gateway Processing

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Payment Services

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Portals

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

EBC CAS Login issue

Started 14 Jul 2026 04:08:41 (6 days ago), resolved 14 Jul 2026 04:58:40 (6 days ago)

Minor Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26424392

See all updates

CAS Sign Up Service Disruption in our Sandbox/Testing Environment

Started 15 Jul 2026 19:09:26 (4 days ago), resolved 17 Jul 2026 20:11:55 (2 days ago)

Major Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

Resolved: The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience.

Reported Start Time: 15 July 2026, 18:20 GMT

We regret any inconvenience this may have caused and appreciate your patience.

Cybersource Support Center

Incident #: TBD

17 Jul 2026 20:11:55 (2 days ago)

Investigating: Cybersource continues to investigate the issue that is currently affecting CAS Sign Up in our Sandbox/Testing environment and are working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

17 Jul 2026 09:34:33 (3 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

15 Jul 2026 19:09:26 (4 days ago)

See all updates

EBC CAS Login issue

Started 15 Jul 2026 03:05:08 (5 days ago), resolved 15 Jul 2026 17:19:48 (5 days ago)

Minor Incident

Resolved

Portals

Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

Resolved: The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT

Impact: Users are now able to use the portals as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 17:19:48 (5 days ago)

Monitoring: The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.

Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 05:48:12 (5 days ago)

Investigating: Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 04:03:14 (5 days ago)

Investigating: Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026

15 Jul 2026 03:05:08 (5 days ago)

See all updates

Settlement/Batching

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Acceptance Devices

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cybersource Settlement/Batching

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Ahli United Bank in Bahrain

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

AIB Merchant Services (AIBMS)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

American Express Direct

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Bank of America Merchant Services on OmniPay Direct

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Barclaycard HISO (Payworks)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Barclays Merchant Services

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cardnet International on OmniPay Direct

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Chase Paymentech Solutions

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

China UnionPay

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Cielo

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

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now

Comercio Latino

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Citibank India

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Credit Mutuel-CIC

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cybersource Latin American Processing

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

eCheck/ACH

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Elavon

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Elavon Americas

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Elavon (Payworks)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

FDC Compass

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

FDC Germany

Mon 13

Tue 14

Wed 15

Thu 16

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Sat 18

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now

FDC Nashville Global

Mon 13

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Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

FDI Australia

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

FDMS Nashville

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

FDMS South

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

First Data Merchant Solutions(Europe) on OmniPay Direct

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

French Gateways

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Getneton Software Express

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Global Payments Greenhouse South Authorization Platform

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Global Payments International Acquiring on OmniPay Direct

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Global Payments North America (GPN)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Global Payments Omnipay (Payworks)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

HBoS

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

RuPay

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

HSBC

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Ingenico ePayments

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

JCN Gateway

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Lloyds-OmniPay

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

LloydsTSB Cardnet

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Lynk

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Moneris

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

PayEase China

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Prosa

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

RBS WorldPay Atlanta

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Rede

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Saudi Payments

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Six

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Software Express (Getnet)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Streamline

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

TeleCheck

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

TSYS Acquiring Solutions

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

UATP

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Vero

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Visa Platform Connect (VPC) Gateways

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Worldpay VAP

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Barclays Merchant Services (HISO)

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

now

Cybersource Status

Real-time updates of Cybersource issues and outages

Cybersource status is Operational

Fexco DCC (Payworks)

Visa Platform Connect (VPC) Gateways

Decision Manager (DM)

Payer Authentication Processing

Portals

You're checking on Cybersource - but is your own site converting?

Active Incidents

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Cybersource Components

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Cybersource API Connection/Endpoints

Flex

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Simple Order API

SOAP Toolkit

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Cybersource Corporate and Support Web Sites

Corporate Site

Developer Center

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Support Center

Cybersource Payment Gateway Processing

Ahli United Bank in Bahrain

AIB Merchant Services (AIBMS)

American Express Direct

Bambora (Payworks)

Bank of America Merchant Services on OmniPay Direct

Barclays Merchant Services

Barclaycard HISO (Payworks)

Barclays Merchant Services (HISO)

Cardnet International on OmniPay Direct

Chase Paymentech Solutions

China UnionPay

Cielo

Comercio Latino

Citibank India

Concardis (Payworks)

Credit Mutuel-CIC

Cybersource Latin American Processing

eCheck/ACH

Elavon

Elavon Americas

Elavon (Payworks)

FDC Compass

FDC Nashville Global

FDI Australia

FDMS Nashville

FDC Germany

FDMS South

First Data Merchant Solutions(Europe) on OmniPay Direct

French Gateways

Getneton Software Express

Fexco DCC (Payworks)

Global Payments Greenhouse South Authorization Platform

Global Payments International Acquiring on OmniPay Direct

Global Payments North America (GPN)

Global Payments UCP (Payworks)

HBoS

RuPay

HSBC

Global Payments Omnipay (Payworks)

JCN Gateway

Lloyds-OmniPay

LloydsTSB Cardnet

Lynk

Ingenico ePayments

Moneris

PayEase China

Prosa

RBS WorldPay Atlanta

Rede

Saudi Payments

Six

Streamline