
Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Operational
Fexco DCC (Payworks)
Visa Platform Connect (VPC) Gateways
Account Updater
Payment Services
Analytics - Business Center
Payment Services
Active Incidents
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21323666
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with accessing the Business Center Analytics service. This may lead to the inability to access valuable data and analytics about payment activities.
Reported Start Time: 23 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-33032
Recently Resolved Incidents
Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.
Reported Start Time: 6 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD
Cybersource is aware of an issue that is currently affecting an Asia Pacific Processor and their transaction and authorization processing. We are aware of an Issuing client in China experiencing an increase in declined transactions.
We are in touch with our client and working with them to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 14:51 GMT on 12 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21307828
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
Webhooks
Cybersource Corporate and Support Web Sites
Corporate Site
Developer Center
Status Page
Support Center
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Barclays Merchant Services (HISO)
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Citibank India
Comercio Latino
Concardis (Payworks)
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
Fexco DCC (Payworks)
First Data Merchant Solutions(Europe) on OmniPay Direct
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
HBoS
RuPay
HSBC
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Software Express (Getnet)
Streamline
TeleCheck
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21323666
Worldpay VAP
Cybersource Payment Services
Account Updater
Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.
Reported Start Time: 6 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD
Alternative Payments
Acceptance Devices
Customer Invoicing and Pay by Link
Digital Payments
Dynamic Currency Conversion
Payment Services
Cybersource is aware of an issue that is currently affecting an Asia Pacific Processor and their transaction and authorization processing. We are aware of an Issuing client in China experiencing an increase in declined transactions.
We are in touch with our client and working with them to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 14:51 GMT on 12 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21307828
Payouts
Recurring Billing
Secure Storage
Tax
Tokenization (TMS)
Unified Checkout
Wells Fargo Service Fee
Cybersource Portals
Access/Login - Business Center
Analytics - Business Center
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with accessing the Business Center Analytics service. This may lead to the inability to access valuable data and analytics about payment activities.
Reported Start Time: 23 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-33032
Batch/File Upload - Business Center
Case Management Search - Business Center
Portfolio Management - Business Center
Reports - Business Center
Transaction Search - Business Center
Virtual Terminal - Business Center
Acceptance Devices - Business Center
Cybersource Risk
Account Take Over Protection
Bin Lookup
Decision Manager (DM)
Fraud Management Essentials
List Manager
Partner Risk Controls
Payer Authentication Processing
Third Party Applications
Cybersource Sandbox/Testing Environment
API Connection/Endpoints
Payment Gateway Processing
Payment Services
Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.
Reported Start Time: 6 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD