Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Operational
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
Webhooks
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Active Incidents
Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.
This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.
Reported Start Time:1 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #:TBD
Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24942903
Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal.
Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21911879
Cybersource is aware of an issue that is currently affecting the functionality of REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.
Reported Start Time: 01:05 GMT on 24 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24875388
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD
Recently Resolved Incidents
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24923854
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Rest API
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Cybersource is aware of an issue that is currently affecting the functionality of REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.
Reported Start Time: 01:05 GMT on 24 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24875388
SCMP
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Secure Acceptance
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Simple Order API
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
SOAP Toolkit
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Webhooks
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24995693
Cybersource Corporate and Support Web Sites
Corporate Site
Developer Center
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: TBD
Status Page
Support Center
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Barclays Merchant Services (HISO)
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Citibank India
Comercio Latino
Concardis (Payworks)
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
First Data Merchant Solutions(Europe) on OmniPay Direct
Fexco DCC (Payworks)
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
HBoS
RuPay
HSBC
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Software Express (Getnet)
Streamline
TeleCheck
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Worldpay VAP
Cybersource Payment Services
Account Updater
Alternative Payments
Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal.
Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC21911879
Acceptance Devices
Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.
This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.
Reported Start Time:1 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #:TBD
Customer Invoicing and Pay by Link
Digital Payments
Dynamic Currency Conversion
Payment Services
Payouts
Recurring Billing
Secure Storage
Tax
Tokenization (TMS)
Unified Checkout
Wells Fargo Service Fee
Microform Integration
Cybersource Portals
Access/Login - Business Center
Analytics - Business Center
Batch/File Upload - Business Center
Case Management Search - Business Center
Portfolio Management - Business Center
Reports - Business Center
Transaction Search - Business Center
Virtual Terminal - Business Center
Acceptance Devices - Business Center
Acceptance Devices - Gateway Manager
Cybersource Risk
Account Take Over Protection
Bin Lookup
Decision Manager (DM)
Fraud Management Essentials
List Manager
Partner Risk Controls
Payer Authentication Processing
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24923854
Third Party Applications
Cybersource Sandbox/Testing Environment
API Connection/Endpoints
Payment Gateway Processing
Payment Services
Portals
Settlement/Batching
Acceptance Devices
Cybersource Settlement/Batching
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Comercio Latino
Citibank India
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
First Data Merchant Solutions(Europe) on OmniPay Direct
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
HBoS
RuPay
HSBC
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Software Express (Getnet)
Streamline
TeleCheck
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC24942903