Cybersource Status
Real-time updates of Cybersource issues and outages
Cybersource status is Partially Degraded Service
Fexco DCC (Payworks)
TeleCheck
Cybersource Payment Services
Alternative Payments
Cybersource Portals
Virtual Terminal - Business Center
Decision Manager (DM)
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Active Incidents
Cybersource was aware of an issue that affected the Decision Manager Case Search and DMDR Service.
The issue affecting the Case Search and Decision Manager Detail Report (DMDR) Service have now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
For approximately 2 hours, some transactions with a “Declined” status were incorrectly saved and made visible in Case Search and DMDR. These transactions are typically excluded from these views, such as declines from banks, 3DS, or other external services.
Impact: Some merchants may have seen a “Declined” transaction status in Case Search and Decision Manager Detail Report (DMDR) that were not normally displayed. This was a display-only issue. Transaction processing, fraud decisioning, and all other Decision Manager functionality are operating normally.
Reported Start Time: 14 May 2026, 05:45 GMT Reported End Time: 14 May 2026, 07:45 GMT
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC25591515
We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally.
Reported Start Time:27 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC25571902
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-37703
Recently Resolved Incidents
Cybersource is aware of an intermittent issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: tbd
Cybersource Outage Survival Guide
Cybersource Components
Cybersource API Connection/Endpoints
Flex
Rest API
SCMP
Secure Acceptance
Simple Order API
SOAP Toolkit
Webhooks
Cybersource Corporate and Support Web Sites
Corporate Site
Developer Center
Status Page
Support Center
Cybersource Payment Gateway Processing
Ahli United Bank in Bahrain
AIB Merchant Services (AIBMS)
American Express Direct
Bambora (Payworks)
Bank of America Merchant Services on OmniPay Direct
Barclaycard HISO (Payworks)
Barclays Merchant Services
Barclays Merchant Services (HISO)
Cardnet International on OmniPay Direct
Chase Paymentech Solutions
China UnionPay
Cielo
Citibank India
Comercio Latino
Concardis (Payworks)
Credit Mutuel-CIC
Cybersource Latin American Processing
eCheck/ACH
Elavon
Elavon Americas
Elavon (Payworks)
FDC Compass
FDC Germany
FDC Nashville Global
FDI Australia
FDMS Nashville
FDMS South
First Data Merchant Solutions(Europe) on OmniPay Direct
Fexco DCC (Payworks)
French Gateways
Getneton Software Express
Global Payments Greenhouse South Authorization Platform
Global Payments International Acquiring on OmniPay Direct
Global Payments North America (GPN)
Global Payments Omnipay (Payworks)
Global Payments UCP (Payworks)
HBoS
RuPay
HSBC
Ingenico ePayments
JCN Gateway
Lloyds-OmniPay
LloydsTSB Cardnet
Lynk
Moneris
PayEase China
Prosa
RBS WorldPay Atlanta
Rede
Saudi Payments
Six
Software Express (Getnet)
Streamline
TeleCheck
Cybersource is aware of an intermittent issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: tbd
TSYS Acquiring Solutions
UATP
Vero
Visa Platform Connect (VPC) Gateways
Worldpay VAP
Cybersource Payment Services
Account Updater
Alternative Payments
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-37703
Acceptance Devices
Customer Invoicing and Pay by Link
Digital Payments
Dynamic Currency Conversion
Payment Services
Payouts
Recurring Billing
Secure Storage
Tax
Tokenization (TMS)
Unified Checkout
Wells Fargo Service Fee
Microform Integration
Cybersource Portals
Access/Login - Business Center
Analytics - Business Center
Batch/File Upload - Business Center
Case Management Search - Business Center
Portfolio Management - Business Center
Reports - Business Center
Transaction Search - Business Center
Virtual Terminal - Business Center
Acceptance Devices - Business Center
Acceptance Devices - Gateway Manager
Cybersource Risk
Account Take Over Protection
Bin Lookup
Decision Manager (DM)
We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally.
Reported Start Time:27 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC25571902
Cybersource was aware of an issue that affected the Decision Manager Case Search and DMDR Service.
The issue affecting the Case Search and Decision Manager Detail Report (DMDR) Service have now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
For approximately 2 hours, some transactions with a “Declined” status were incorrectly saved and made visible in Case Search and DMDR. These transactions are typically excluded from these views, such as declines from banks, 3DS, or other external services.
Impact: Some merchants may have seen a “Declined” transaction status in Case Search and Decision Manager Detail Report (DMDR) that were not normally displayed. This was a display-only issue. Transaction processing, fraud decisioning, and all other Decision Manager functionality are operating normally.
Reported Start Time: 14 May 2026, 05:45 GMT Reported End Time: 14 May 2026, 07:45 GMT
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC25591515