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Active Incidents
Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
Recently Resolved Incidents
No recent incidents
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PayU Latam Components
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Transbank Crédito Visa
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ACH-PSE
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Credibanco Visa
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SuRed
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Efecty
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Movii Visa
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NPS Mastercard
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PayU Latam El Salvador Payment Processing
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NPS VISA
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PayU Latam Guatemala Payment Processing
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NPS VISA
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PayU Latam México Payment Processing
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México Payment Processing
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Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
BBVA (Bancomer) Mastercard
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BBVA (Bancomer) Visa
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Banorte Mastercard
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Banorte Visa
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SPEI
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Amex
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OXXO
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Fiserv Mastercard
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Fiserv Visa
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now
Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
PayU Latam Perú Payment Processing
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Niubiz (Visanet) Visa
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Niubiz (Visanet) Mastercard
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Izipay (Procesos MC) Mastercard
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Izipay (Procesos MC) Amex
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Izipay (Procesos MC) Visa
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Pago Efectivo
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PayU Latam 3DS
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