PayU Latam status is Operational

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ACH-PSE
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Recently Resolved Incidents

Degradation with Payment ACH-PSE NEQUI in COLOMBIA
Started 13 Jan 2025 14:08:43 (5 days ago), resolved 13 Jan 2025 19:58:13 (4 days ago)
Minor Incident
Resolved
ACH-PSE

Dear Customer

Since 09:07 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PayU Latam Outage Survival Guide

A step-by-step guide to help you survive a PayU Latam outage
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    PayU Latam Components

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    PayU Latam PayU

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    PayU Secure
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    PayU Payments API
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    PayU Reports API
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    PayU Web Checkout
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    PayU Web Service Cash Payments
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    PayU Gateway
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    PayU - Notifications Service
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    PayU Latam PayU - SANDBOX

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    SANDBOX Merchant Panel
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    SANDBOX Payments API
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    SANDBOX Web Checkout
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    PayU Latam Payu Merchant Panel

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    Payu Merchant Panel
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    Sales Report Disputes
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    Financial balance
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    now
    Withholding certificate
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    now
    Collection Transfers (customized)
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    now
    Get paid with Payu
    Sat 11
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    Access (login)
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    General Reporting
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    PayU Latam Argentina Payment Processing

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    now
    Fiserv (First Data) Mastercard
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    Fiserv (First Data) Cabal
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    Fiserv (First Data) Visa
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    NPS Visa
    Sat 11
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    now
    NPS Mastercard
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    NPS Cabal
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    Rapipago
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    Pago Facil
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    Amex
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    Prisma Mastercard
    Sat 11
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    Prisma Naranja
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    Prisma Visa
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    PayU Latam Brasil Payment Processing

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    Brasil Payment Processing
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    Itau Boleto bancario
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    Rede (Redecard) Visa
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    Rede (Redecard) Mastercard
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    Amex
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    Cielo Visa
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    Cielo Mastercard
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    PIX
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    PayU Latam Chile Payment Processing

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    Chile Payment Processing
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    Transbank Crédito Visa
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    Transbank Crédito Amex
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    Transbank Crédito Mastercard
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    Transbank Crédito Diners
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    Transbank Debito (Red Compra)
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    Klap (Multicaja)
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    PayU Latam Colombia Payment Processing

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    Colombia Payment Processing
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    ACH-PSE
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    Degradation with Payment ACH-PSE NEQUI in COLOMBIA
    Started 13 Jan 2025 14:08:43 (5 days ago), resolved 13 Jan 2025 19:58:13 (4 days ago)
    Minor Incident
    Resolved
    ACH-PSE

    Dear Customer

    Since 09:07 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Credibanco Visa
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    Credibanco Mastercard
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    Redeban Visa
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    Redeban Mastercard
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    Redeban Amex
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    Redeban Diners
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    Davivienda Mastercard
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    Davivienda Visa
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    SuRed
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    Efecty
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    Movii Visa
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    Movii Mastercard
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    PSE AVANZA
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    PayU Latam Costa Rica Payment Processing

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    NPS VISA
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    NPS Mastercard
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    PayU Latam El Salvador Payment Processing

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    NPS VISA
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    PayU Latam Guatemala Payment Processing

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    NPS VISA
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    PayU Latam Honduras Payment Processing

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    NPS VISA
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    PayU Latam México Payment Processing

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    México Payment Processing
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    BBVA (Bancomer) Mastercard
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    now
    BBVA (Bancomer) Visa
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    Banorte Mastercard
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    Banorte Visa
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    SPEI
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    Amex
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    OXXO
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    Fiserv Mastercard
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    Fiserv Visa
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    PayU Latam Perú Payment Processing

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    Niubiz (Visanet) Visa
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    Niubiz (Visanet) Mastercard
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    Izipay (Procesos MC) Mastercard
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    Izipay (Procesos MC) Amex
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    Izipay (Procesos MC) Visa
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    Pago Efectivo
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    PayU Latam Partners

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    Perú Payment Processing
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    Argentina Payment Processing
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    PayU Latam Alternatives

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    Nets Easy Checkout

    Sat 11
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    Disturbance on MitID - INC0669278
    Started 24 Sep 2024 07:04:36 (4 months ago), still ongoing
    Minor Incident
    Monitoring
    Nets Easy Checkout

    We investigating an issue with elevated rejections on Nets Easy using MitID.

    See all
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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PXP Webhost API
    Sat 11
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    now
    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (2 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (4 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    See all
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