PayU Latam Status
Real-time updates of PayU Latam issues and outages
PayU Latam status is Operational
Amex
Klap (Multicaja)
ACH-PSE
PSE AVANZA
Nequi
México Payment Processing
Fiserv Mastercard
Active Incidents
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
Recently Resolved Incidents
Dear Customer
Since 22:10 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 11:27 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 17:03 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 16:05 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 23:16 GMT - <5> we are having problems with PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 19:30 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 08:40 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 08:54 GMT - 5 we are having problems with PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
We are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer,
Since 12:01 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
PayU Latam Outage Survival Guide
PayU Latam Components
PayU Latam PayU
PayU Secure
PayU Payments API
PayU Reports API
PayU Web Checkout
PayU Web Service Cash Payments
PayU Gateway
PayU - Notifications Service
PayU Latam PayU - SANDBOX
SANDBOX Merchant Panel
SANDBOX Payments API
SANDBOX Web Checkout
PayU Latam Payu Merchant Panel
Payu Merchant Panel
Sales Report Disputes
Financial balance
Withholding certificate
Collection Transfers (customized)
Get paid with Payu
Access (login)
General Reporting
PayU Latam Argentina Payment Processing
Fiserv (First Data) Mastercard
Fiserv (First Data) Cabal
Fiserv (First Data) Visa
NPS Visa
NPS Mastercard
NPS Cabal
Rapipago
Pago Facil
Amex
Dear Customer
We are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Prisma Mastercard
Prisma Naranja
Prisma Visa
PayU Latam Brasil Payment Processing
Brasil Payment Processing
Itau Boleto bancario
Rede (Redecard) Visa
Rede (Redecard) Mastercard
Amex
Cielo Visa
Cielo Mastercard
PIX
PayU Latam Chile Payment Processing
Chile Payment Processing
Transbank Crédito Visa
Transbank Crédito Amex
Transbank Crédito Mastercard
Transbank Crédito Diners
Transbank Debito (Red Compra)
Klap (Multicaja)
Dear Customer
Since 16:05 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 17:03 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 11:27 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
PayU Latam Colombia Payment Processing
Colombia Payment Processing
ACH-PSE
Dear Customer,
Since 12:01 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Dear Customer
Since 22:10 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Credibanco Visa
Credibanco Mastercard
Redeban Visa
Redeban Mastercard
Redeban Amex
Redeban Diners
Davivienda Mastercard
Davivienda Visa
SuRed
Efecty
Movii Visa
Movii Mastercard
PSE AVANZA
Dear Customer,
Since 12:01 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Dear Customer
Since 08:54 GMT - 5 we are having problems with PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 23:16 GMT - <5> we are having problems with PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Dear Customer
Since 22:10 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Nequi
Dear Customer
Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
PayU Latam Costa Rica Payment Processing
NPS VISA
NPS Mastercard
PayU Latam El Salvador Payment Processing
NPS VISA
PayU Latam Guatemala Payment Processing
NPS VISA
PayU Latam Honduras Payment Processing
NPS VISA
PayU Latam México Payment Processing
México Payment Processing
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
BBVA (Bancomer) Mastercard
BBVA (Bancomer) Visa
Banorte Mastercard
Banorte Visa
SPEI
Amex
OXXO
Fiserv Mastercard
Dear Customer
Since 19:30 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Fiserv Visa
Dear Adidas,
Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.
Thank you, PayU Operations Team
Dear Customer
Since 19:30 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
PayU Latam Perú Payment Processing
Niubiz (Visanet) Visa
Niubiz (Visanet) Mastercard
Izipay (Procesos MC) Mastercard
Izipay (Procesos MC) Amex
Izipay (Procesos MC) Visa
Pago Efectivo
Dear Customer
Since 08:40 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
