PayU Latam status is Operational

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now
PayU Web Checkout
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Klap (Multicaja)
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México Payment Processing
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now
Fiserv Visa
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Izipay (Procesos MC) Mastercard
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Izipay (Procesos MC) Amex
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Izipay (Procesos MC) Visa
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (1 month ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa

Dear Adidas,

Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

Thank you, PayU Operations Team

Recently Resolved Incidents

Degradation with Payment IZIPAY in PERU
Started 9 Jun 2025 02:16:16 (3 days ago), resolved 9 Jun 2025 04:22:00 (3 days ago)
Minor Incident
Resolved
Izipay (Procesos MC) Mastercard
Izipay (Procesos MC) Amex
Izipay (Procesos MC) Visa

Dear Customer

Since 20:10 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PAYU PLATFORM DEGRADATION
Started 8 Jun 2025 02:46:20 (4 days ago), resolved 8 Jun 2025 03:28:49 (4 days ago)
Minor Incident
Resolved
PayU Web Checkout

Dear Customer

Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment KLAP in CHILE
Started 6 Jun 2025 16:22:08 (6 days ago), resolved 6 Jun 2025 16:32:14 (6 days ago)
Major Incident
Resolved
Klap (Multicaja)

Dear Customer

Since 11:00 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PayU Latam Outage Survival Guide

A step-by-step guide to help you survive a PayU Latam outage
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    PayU Latam Components

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    now

    PayU Latam PayU

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    now
    PayU Secure
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    now
    PayU Payments API
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    now
    PayU Reports API
    Thu 5
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    PayU Web Checkout
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    now
    PAYU PLATFORM DEGRADATION
    Started 8 Jun 2025 02:46:20 (4 days ago), resolved 8 Jun 2025 03:28:49 (4 days ago)
    Minor Incident
    Resolved
    PayU Web Checkout

    Dear Customer

    Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

    A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    PayU Web Service Cash Payments
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    PayU Gateway
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    PayU - Notifications Service
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    now

    PayU Latam PayU - SANDBOX

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    SANDBOX Merchant Panel
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    SANDBOX Payments API
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    SANDBOX Web Checkout
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    PayU Latam Payu Merchant Panel

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    Payu Merchant Panel
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    Sales Report Disputes
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    Financial balance
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    Withholding certificate
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    Collection Transfers (customized)
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    Get paid with Payu
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    Access (login)
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    General Reporting
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    PayU Latam Argentina Payment Processing

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    Fiserv (First Data) Mastercard
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    Fiserv (First Data) Cabal
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    Fiserv (First Data) Visa
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    NPS Visa
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    NPS Mastercard
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    NPS Cabal
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    Rapipago
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    Pago Facil
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    Amex
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    Prisma Mastercard
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    now
    Prisma Naranja
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    Prisma Visa
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    PayU Latam Brasil Payment Processing

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    now
    Brasil Payment Processing
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    now
    Itau Boleto bancario
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    Rede (Redecard) Visa
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    Rede (Redecard) Mastercard
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    Amex
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    Cielo Visa
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    Cielo Mastercard
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    PIX
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    PayU Latam Chile Payment Processing

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    Chile Payment Processing
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    Transbank Crédito Visa
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    Transbank Crédito Amex
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    Transbank Crédito Mastercard
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    Transbank Crédito Diners
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    Transbank Debito (Red Compra)
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    now
    Klap (Multicaja)
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    Degradation with Payment KLAP in CHILE
    Started 6 Jun 2025 16:22:08 (6 days ago), resolved 6 Jun 2025 16:32:14 (6 days ago)
    Major Incident
    Resolved
    Klap (Multicaja)

    Dear Customer

    Since 11:00 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    PayU Latam Colombia Payment Processing

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    now
    Colombia Payment Processing
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    ACH-PSE
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    Credibanco Visa
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    Credibanco Mastercard
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    Redeban Visa
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    Redeban Mastercard
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    Redeban Amex
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    Redeban Diners
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    Davivienda Mastercard
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    Davivienda Visa
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    SuRed
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    Efecty
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    Movii Visa
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    Movii Mastercard
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    PSE AVANZA
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    Nequi
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    PayU Latam Costa Rica Payment Processing

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    NPS VISA
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    NPS Mastercard
    Thu 5
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    now

    PayU Latam El Salvador Payment Processing

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    now
    NPS VISA
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    PayU Latam Guatemala Payment Processing

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    NPS VISA
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    PayU Latam Honduras Payment Processing

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    now
    NPS VISA
    Thu 5
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    now

    PayU Latam México Payment Processing

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    now
    México Payment Processing
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    now
    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (1 month ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    BBVA (Bancomer) Mastercard
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    BBVA (Bancomer) Visa
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    now
    Banorte Mastercard
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    now
    Banorte Visa
    Thu 5
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    now
    SPEI
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    Amex
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    OXXO
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    Fiserv Mastercard
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    Fiserv Visa
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    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (1 month ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    PayU Latam Perú Payment Processing

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    now
    Niubiz (Visanet) Visa
    Thu 5
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    now
    Niubiz (Visanet) Mastercard
    Thu 5
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    now
    Izipay (Procesos MC) Mastercard
    Thu 5
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    Sun 8
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    now
    Degradation with Payment IZIPAY in PERU
    Started 9 Jun 2025 02:16:16 (3 days ago), resolved 9 Jun 2025 04:22:00 (3 days ago)
    Minor Incident
    Resolved
    Izipay (Procesos MC) Mastercard
    Izipay (Procesos MC) Amex
    Izipay (Procesos MC) Visa

    Dear Customer

    Since 20:10 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Izipay (Procesos MC) Amex
    Thu 5
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    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    Degradation with Payment IZIPAY in PERU
    Started 9 Jun 2025 02:16:16 (3 days ago), resolved 9 Jun 2025 04:22:00 (3 days ago)
    Minor Incident
    Resolved
    Izipay (Procesos MC) Mastercard
    Izipay (Procesos MC) Amex
    Izipay (Procesos MC) Visa

    Dear Customer

    Since 20:10 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Izipay (Procesos MC) Visa
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    Degradation with Payment IZIPAY in PERU
    Started 9 Jun 2025 02:16:16 (3 days ago), resolved 9 Jun 2025 04:22:00 (3 days ago)
    Minor Incident
    Resolved
    Izipay (Procesos MC) Mastercard
    Izipay (Procesos MC) Amex
    Izipay (Procesos MC) Visa

    Dear Customer

    Since 20:10 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Pago Efectivo
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    now

    PayU Latam Partners

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    now
    Perú Payment Processing
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    now
    Argentina Payment Processing
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    now

    PayU Latam 3DS

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    now