PayU Latam status is Minor Service Outage

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Transbank Crédito Visa
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Transbank Crédito Amex
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Transbank Crédito Mastercard
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Transbank Crédito Diners
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Transbank Debito (Red Compra)
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PayU Latam Colombia Payment Processing

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Credibanco Visa
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degradation with Payment CREDIBANCO COLOMBIA
Started 20 Nov 2024 11:36:20 (21 hours ago), still ongoing
Major Incident
Investigating
Credibanco Visa
Credibanco Mastercard

Dear Customer

Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Recently Resolved Incidents

Degradation with Payment BBVA (Bancomer) Mastercard in MEXICO
Started 17 Nov 2024 03:27:41 (4 days ago), resolved 17 Nov 2024 03:50:07 (4 days ago)
Minor Incident
Resolved
BBVA (Bancomer) Mastercard

Dear Customer

Since 22:00 GMT - 5 we are having problems with BBVA (Bancomer) MASTERCARD in MEXICO for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment TRANSBANK CHILE
Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
Major Incident
Resolved
Transbank Crédito Visa
Transbank Crédito Amex
Transbank Crédito Mastercard
Transbank Crédito Diners
Transbank Debito (Red Compra)

Dear Customer

Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment TRANSBANK CHILE
Started 14 Nov 2024 16:45:37 (7 days ago), resolved 15 Nov 2024 16:54:18 (6 days ago)
Minor Incident
Resolved
Transbank Crédito Amex
Transbank Crédito Mastercard
Transbank Crédito Diners
Transbank Debito (Red Compra)

Dear Customer

Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PayU Latam Outage Survival Guide

A step-by-step guide to help you survive a PayU Latam outage
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    PayU Latam Components

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    PayU Latam PayU

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    PayU Secure
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    PayU Payments API
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    now
    PayU Reports API
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    PayU Web Checkout
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    now
    PayU Web Service Cash Payments
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    now
    PayU Gateway
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    now
    PayU - Notifications Service
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    now

    PayU Latam PayU - SANDBOX

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    now
    SANDBOX Merchant Panel
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    SANDBOX Payments API
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    SANDBOX Web Checkout
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    now

    PayU Latam Payu Merchant Panel

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    Payu Merchant Panel
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    Sales Report Disputes
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    Financial balance
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    now
    Withholding certificate
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    now
    Collection Transfers (customized)
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    Get paid with Payu
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    Access (login)
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    General Reporting
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    now

    PayU Latam Argentina Payment Processing

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    now
    Fiserv (First Data) Mastercard
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    Fiserv (First Data) Cabal
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    Fiserv (First Data) Visa
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    NPS Visa
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    NPS Mastercard
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    NPS Cabal
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    Rapipago
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    Pago Facil
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    Amex
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    Prisma Mastercard
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    Prisma Naranja
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    Prisma Visa
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    PayU Latam Brasil Payment Processing

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    Brasil Payment Processing
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    Itau Boleto bancario
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    Rede (Redecard) Visa
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    Rede (Redecard) Mastercard
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    Amex
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    Cielo Visa
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    Cielo Mastercard
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    PIX
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    PayU Latam Chile Payment Processing

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    Chile Payment Processing
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    Transbank Crédito Visa
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    Degradation with Payment TRANSBANK CHILE
    Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
    Major Incident
    Resolved
    Transbank Crédito Visa
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Transbank Crédito Amex
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    Degradation with Payment TRANSBANK CHILE
    Started 14 Nov 2024 16:45:37 (7 days ago), resolved 15 Nov 2024 16:54:18 (6 days ago)
    Minor Incident
    Resolved
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Degradation with Payment TRANSBANK CHILE
    Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
    Major Incident
    Resolved
    Transbank Crédito Visa
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Transbank Crédito Mastercard
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    Degradation with Payment TRANSBANK CHILE
    Started 14 Nov 2024 16:45:37 (7 days ago), resolved 15 Nov 2024 16:54:18 (6 days ago)
    Minor Incident
    Resolved
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Degradation with Payment TRANSBANK CHILE
    Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
    Major Incident
    Resolved
    Transbank Crédito Visa
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Transbank Crédito Diners
    Thu 14
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    now
    Degradation with Payment TRANSBANK CHILE
    Started 14 Nov 2024 16:45:37 (7 days ago), resolved 15 Nov 2024 16:54:18 (6 days ago)
    Minor Incident
    Resolved
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Degradation with Payment TRANSBANK CHILE
    Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
    Major Incident
    Resolved
    Transbank Crédito Visa
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Transbank Debito (Red Compra)
    Thu 14
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    Degradation with Payment TRANSBANK CHILE
    Started 14 Nov 2024 16:45:37 (7 days ago), resolved 15 Nov 2024 16:54:18 (6 days ago)
    Minor Incident
    Resolved
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Degradation with Payment TRANSBANK CHILE
    Started 16 Nov 2024 01:38:55 (5 days ago), resolved 16 Nov 2024 02:31:55 (5 days ago)
    Major Incident
    Resolved
    Transbank Crédito Visa
    Transbank Crédito Amex
    Transbank Crédito Mastercard
    Transbank Crédito Diners
    Transbank Debito (Red Compra)

    Dear Customer

    Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Klap (Multicaja)
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    PayU Latam Colombia Payment Processing

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    now
    Colombia Payment Processing
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    now
    ACH-PSE
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    Credibanco Visa
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    Degradation with Payment CREDIBANCO COLOMBIA
    Started 20 Nov 2024 11:36:20 (21 hours ago), still ongoing
    Major Incident
    Investigating
    Credibanco Visa
    Credibanco Mastercard

    Dear Customer

    Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Credibanco Mastercard
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    now
    Degradation with Payment CREDIBANCO COLOMBIA
    Started 20 Nov 2024 11:36:20 (21 hours ago), still ongoing
    Major Incident
    Investigating
    Credibanco Visa
    Credibanco Mastercard

    Dear Customer

    Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Redeban Visa
    Thu 14
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    now
    Redeban Mastercard
    Thu 14
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    now
    Redeban Amex
    Thu 14
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    now
    Redeban Diners
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    now
    Davivienda Mastercard
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    now
    Davivienda Visa
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    now
    SuRed
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    Efecty
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    now
    Movii Visa
    Thu 14
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    now
    Movii Mastercard
    Thu 14
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    now
    PSE AVANZA
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    now

    PayU Latam Costa Rica Payment Processing

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    now
    NPS VISA
    Thu 14
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    now
    NPS Mastercard
    Thu 14
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    now

    PayU Latam El Salvador Payment Processing

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    now
    NPS VISA
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    now

    PayU Latam Guatemala Payment Processing

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    now
    NPS VISA
    Thu 14
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    now

    PayU Latam Honduras Payment Processing

    Thu 14
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    now
    NPS VISA
    Thu 14
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    now

    PayU Latam México Payment Processing

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    now
    México Payment Processing
    Thu 14
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    now
    BBVA (Bancomer) Mastercard
    Thu 14
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    now
    Degradation with Payment BBVA (Bancomer) Mastercard in MEXICO
    Started 17 Nov 2024 03:27:41 (4 days ago), resolved 17 Nov 2024 03:50:07 (4 days ago)
    Minor Incident
    Resolved
    BBVA (Bancomer) Mastercard

    Dear Customer

    Since 22:00 GMT - 5 we are having problems with BBVA (Bancomer) MASTERCARD in MEXICO for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    BBVA (Bancomer) Visa
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    now
    Banorte Mastercard
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    now
    Banorte Visa
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    now
    SPEI
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    Amex
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    now
    OXXO
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    now

    PayU Latam Perú Payment Processing

    Thu 14
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    now
    Niubiz (Visanet) Visa
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    now
    Niubiz (Visanet) Mastercard
    Thu 14
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    now
    Izipay (Procesos MC) Mastercard
    Thu 14
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    now
    Izipay (Procesos MC) Amex
    Thu 14
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    Izipay (Procesos MC) Visa
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    Pago Efectivo
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    PayU Latam Partners

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    Perú Payment Processing
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    PayU Latam Alternatives

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    Azupay api

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    Azupay External NPP Network

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    NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])
    Started 21 Nov 2024 02:32:55 (6 hours ago), still ongoing
    Major Incident
    Identified
    External NPP Network

    We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.

    Payment Requests and Payments are not believed to currently be affected.

    Please do subscribe to our status page for the latest and most accurate information.

    We apologise for the inconvenience caused.

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    Nets Easy Checkout

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    Disturbance on MitID - INC0669278
    Started 24 Sep 2024 07:04:36 (2 months ago), still ongoing
    Minor Incident
    Monitoring
    Nets Easy Checkout

    We investigating an issue with elevated rejections on Nets Easy using MitID.

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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (28 days ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PXP Webhost API
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    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (10 days ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (2 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

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