PayU Latam status is Partially Degraded Service

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PayU Latam Argentina Payment Processing

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Fiserv (First Data) Mastercard
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Fiserv (First Data) Cabal
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Fiserv (First Data) Visa
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Klap (Multicaja)
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ACH-PSE
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PSE AVANZA
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Active Incidents

Degradation with Payment FISERV in ARGENTINA
Started 17 Jun 2025 12:25:52 (5 days ago), still ongoing
Minor Incident
Investigating
Fiserv (First Data) Mastercard
Fiserv (First Data) Cabal
Fiserv (First Data) Visa

Dear Customer

Since 02:25 GMT - 5 we are having problems with FISERV in ARGENTINA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa

Dear Adidas,

Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

Thank you, PayU Operations Team

Recently Resolved Incidents

Degradation with Payment ACH-PSE - PSE AVANZA in COLOMBIA
Started 22 Jun 2025 05:48:16 (1 hour ago), resolved 22 Jun 2025 06:36:50 (33 minutes ago)
Major Incident
Resolved
ACH-PSE
PSE AVANZA

Dear Customer

Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment KLAP in CHILE
Started 19 Jun 2025 20:08:51 (2 days ago), resolved 19 Jun 2025 20:34:24 (2 days ago)
Major Incident
Resolved
Klap (Multicaja)

Dear Customer

Since 14:50 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment FISERV in MEXICO
Started 17 Jun 2025 00:49:29 (5 days ago), resolved 17 Jun 2025 02:41:50 (5 days ago)
Minor Incident
Resolved
Fiserv Mastercard
Fiserv Visa

Dear Customer

Since 19:00 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PayU Latam Outage Survival Guide

A step-by-step guide to help you survive a PayU Latam outage
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    PayU Latam Components

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    PayU Latam PayU

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    PayU Secure
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    PayU Payments API
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    now
    PayU Reports API
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    PayU Web Checkout
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    now
    PayU Web Service Cash Payments
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    PayU Gateway
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    now
    PayU - Notifications Service
    Sun 15
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    PayU Latam PayU - SANDBOX

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    SANDBOX Merchant Panel
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    SANDBOX Payments API
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    SANDBOX Web Checkout
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    PayU Latam Payu Merchant Panel

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    Payu Merchant Panel
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    Sales Report Disputes
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    Financial balance
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    Withholding certificate
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    now
    Collection Transfers (customized)
    Sun 15
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    Get paid with Payu
    Sun 15
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    Access (login)
    Sun 15
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    General Reporting
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    now

    PayU Latam Argentina Payment Processing

    Sun 15
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    Fiserv (First Data) Mastercard
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    Degradation with Payment FISERV in ARGENTINA
    Started 17 Jun 2025 12:25:52 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Fiserv (First Data) Mastercard
    Fiserv (First Data) Cabal
    Fiserv (First Data) Visa

    Dear Customer

    Since 02:25 GMT - 5 we are having problems with FISERV in ARGENTINA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Fiserv (First Data) Cabal
    Sun 15
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    now
    Degradation with Payment FISERV in ARGENTINA
    Started 17 Jun 2025 12:25:52 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Fiserv (First Data) Mastercard
    Fiserv (First Data) Cabal
    Fiserv (First Data) Visa

    Dear Customer

    Since 02:25 GMT - 5 we are having problems with FISERV in ARGENTINA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Fiserv (First Data) Visa
    Sun 15
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    Degradation with Payment FISERV in ARGENTINA
    Started 17 Jun 2025 12:25:52 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Fiserv (First Data) Mastercard
    Fiserv (First Data) Cabal
    Fiserv (First Data) Visa

    Dear Customer

    Since 02:25 GMT - 5 we are having problems with FISERV in ARGENTINA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    NPS Visa
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    now
    NPS Mastercard
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    NPS Cabal
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    Rapipago
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    Pago Facil
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    now
    Amex
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    Prisma Mastercard
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    Prisma Naranja
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    Prisma Visa
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    PayU Latam Brasil Payment Processing

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    Brasil Payment Processing
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    Itau Boleto bancario
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    Rede (Redecard) Visa
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    now
    Rede (Redecard) Mastercard
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    Amex
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    Cielo Visa
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    Cielo Mastercard
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    PIX
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    PayU Latam Chile Payment Processing

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    Chile Payment Processing
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    Transbank Crédito Visa
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    Transbank Crédito Amex
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    Transbank Crédito Mastercard
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    Transbank Crédito Diners
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    Transbank Debito (Red Compra)
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    Klap (Multicaja)
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    Degradation with Payment KLAP in CHILE
    Started 19 Jun 2025 20:08:51 (2 days ago), resolved 19 Jun 2025 20:34:24 (2 days ago)
    Major Incident
    Resolved
    Klap (Multicaja)

    Dear Customer

    Since 14:50 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    PayU Latam Colombia Payment Processing

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    now
    Colombia Payment Processing
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    now
    ACH-PSE
    Sun 15
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    Degradation with Payment ACH-PSE - PSE AVANZA in COLOMBIA
    Started 22 Jun 2025 05:48:16 (1 hour ago), resolved 22 Jun 2025 06:36:50 (33 minutes ago)
    Major Incident
    Resolved
    ACH-PSE
    PSE AVANZA

    Dear Customer

    Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Credibanco Visa
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    now
    Credibanco Mastercard
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    Redeban Visa
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    Redeban Mastercard
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    Redeban Amex
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    Redeban Diners
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    Davivienda Mastercard
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    Davivienda Visa
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    SuRed
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    Efecty
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    Movii Visa
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    Movii Mastercard
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    PSE AVANZA
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    Degradation with Payment ACH-PSE - PSE AVANZA in COLOMBIA
    Started 22 Jun 2025 05:48:16 (1 hour ago), resolved 22 Jun 2025 06:36:50 (33 minutes ago)
    Major Incident
    Resolved
    ACH-PSE
    PSE AVANZA

    Dear Customer

    Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Nequi
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    now

    PayU Latam Costa Rica Payment Processing

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    now
    NPS VISA
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    NPS Mastercard
    Sun 15
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    PayU Latam El Salvador Payment Processing

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    NPS VISA
    Sun 15
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    PayU Latam Guatemala Payment Processing

    Sun 15
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    now
    NPS VISA
    Sun 15
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    PayU Latam Honduras Payment Processing

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    now
    NPS VISA
    Sun 15
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    PayU Latam México Payment Processing

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    now
    México Payment Processing
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    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    BBVA (Bancomer) Mastercard
    Sun 15
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    now
    BBVA (Bancomer) Visa
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    now
    Banorte Mastercard
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    now
    Banorte Visa
    Sun 15
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    SPEI
    Sun 15
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    Amex
    Sun 15
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    OXXO
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    Fiserv Mastercard
    Sun 15
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    now
    Degradation with Payment FISERV in MEXICO
    Started 17 Jun 2025 00:49:29 (5 days ago), resolved 17 Jun 2025 02:41:50 (5 days ago)
    Minor Incident
    Resolved
    Fiserv Mastercard
    Fiserv Visa

    Dear Customer

    Since 19:00 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Fiserv Visa
    Sun 15
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    now
    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (2 months ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    Degradation with Payment FISERV in MEXICO
    Started 17 Jun 2025 00:49:29 (5 days ago), resolved 17 Jun 2025 02:41:50 (5 days ago)
    Minor Incident
    Resolved
    Fiserv Mastercard
    Fiserv Visa

    Dear Customer

    Since 19:00 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    PayU Latam PerĂº Payment Processing

    Sun 15
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    now
    Niubiz (Visanet) Visa
    Sun 15
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    now
    Niubiz (Visanet) Mastercard
    Sun 15
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    now
    Izipay (Procesos MC) Mastercard
    Sun 15
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    now
    Izipay (Procesos MC) Amex
    Sun 15
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    now
    Izipay (Procesos MC) Visa
    Sun 15
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    now
    Pago Efectivo
    Sun 15
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    now

    PayU Latam Partners

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    PerĂº Payment Processing
    Sun 15
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    Argentina Payment Processing
    Sun 15
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    now

    PayU Latam 3DS

    Sun 15
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    now