PayU Latam status is Operational

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now
Colombia Payment Processing
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now
ACH-PSE
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now
PSE AVANZA
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now
México Payment Processing
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now
Fiserv Visa
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now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degradation with Payment FISERV in MEXICO
Started 28 Apr 2025 19:43:58 (3 months ago), still ongoing
Minor Incident
Investigating
México Payment Processing
Fiserv Visa

Dear Adidas,

Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

Thank you, PayU Operations Team

Recently Resolved Incidents

Degradation with Payment Network PSE-AVANZA
Started 22 Jul 2025 15:47:46 (5 days ago), resolved 23 Jul 2025 03:07:31 (4 days ago)
Incident without Impact
Resolved
Colombia Payment Processing
PSE AVANZA

Dear Customer

Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely, Customer Service PayU.

Estimado Cliente

Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente, Servicio al cliente PayU

Degradation with Payment ACH-PSE Colombia
Started 21 Jul 2025 16:46:43 (6 days ago), resolved 21 Jul 2025 17:41:09 (6 days ago)
Major Incident
Resolved
ACH-PSE

Dear Customer

Since 11:37 GMT - 5 we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

Degradation with Payment ACH-PSE Colombia
Started 21 Jul 2025 15:41:39 (6 days ago), resolved 21 Jul 2025 15:57:25 (6 days ago)
Major Incident
Resolved
ACH-PSE

Dear Customer

Since 10:36 GMT - 5 we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely, PayU customer service.

PayU Latam Outage Survival Guide

A step-by-step guide to help you survive a PayU Latam outage
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    PayU Latam Components

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    PayU Latam PayU

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    PayU Secure
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    PayU - Notifications Service
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    PayU Latam PayU - SANDBOX

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    SANDBOX Merchant Panel
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    SANDBOX Web Checkout
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    PayU Latam Payu Merchant Panel

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    Payu Merchant Panel
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    Sales Report Disputes
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    Financial balance
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    Withholding certificate
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    Collection Transfers (customized)
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    Get paid with Payu
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    Access (login)
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    General Reporting
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    PayU Latam Argentina Payment Processing

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    Fiserv (First Data) Mastercard
    Sun 20
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    Fiserv (First Data) Cabal
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    Fiserv (First Data) Visa
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    NPS Visa
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    NPS Mastercard
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    Amex
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    Prisma Mastercard
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    Prisma Naranja
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    Prisma Visa
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    PayU Latam Brasil Payment Processing

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    Brasil Payment Processing
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    Itau Boleto bancario
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    Rede (Redecard) Visa
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    now
    Rede (Redecard) Mastercard
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    Amex
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    Cielo Visa
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    Cielo Mastercard
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    PIX
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    PayU Latam Chile Payment Processing

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    Chile Payment Processing
    Sun 20
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    Transbank Crédito Visa
    Sun 20
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    now
    Transbank Crédito Amex
    Sun 20
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    now
    Transbank Crédito Mastercard
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    now
    Transbank Crédito Diners
    Sun 20
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    now
    Transbank Debito (Red Compra)
    Sun 20
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    now
    Klap (Multicaja)
    Sun 20
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    now

    PayU Latam Colombia Payment Processing

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    now
    Colombia Payment Processing
    Sun 20
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    now
    Degradation with Payment Network PSE-AVANZA
    Started 22 Jul 2025 15:47:46 (5 days ago), resolved 23 Jul 2025 03:07:31 (4 days ago)
    Incident without Impact
    Resolved
    Colombia Payment Processing
    PSE AVANZA

    Dear Customer

    Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

    Sincerely, Customer Service PayU.

    Estimado Cliente

    Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

    Cordialmente, Servicio al cliente PayU

    ACH-PSE
    Sun 20
    Mon 21
    Tue 22
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    Sat 26
    now
    Degradation with Payment ACH-PSE Colombia
    Started 21 Jul 2025 15:41:39 (6 days ago), resolved 21 Jul 2025 15:57:25 (6 days ago)
    Major Incident
    Resolved
    ACH-PSE

    Dear Customer

    Since 10:36 GMT - 5 we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Degradation with Payment ACH-PSE Colombia
    Started 21 Jul 2025 16:46:43 (6 days ago), resolved 21 Jul 2025 17:41:09 (6 days ago)
    Major Incident
    Resolved
    ACH-PSE

    Dear Customer

    Since 11:37 GMT - 5 we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

    Credibanco Visa
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    now
    Credibanco Mastercard
    Sun 20
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    now
    Redeban Visa
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    now
    Redeban Mastercard
    Sun 20
    Mon 21
    Tue 22
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    Sat 26
    now
    Redeban Amex
    Sun 20
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    now
    Redeban Diners
    Sun 20
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    now
    Davivienda Mastercard
    Sun 20
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    now
    Davivienda Visa
    Sun 20
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    now
    SuRed
    Sun 20
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    now
    Efecty
    Sun 20
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    now
    Movii Visa
    Sun 20
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    now
    Movii Mastercard
    Sun 20
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    now
    PSE AVANZA
    Sun 20
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    Tue 22
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    Fri 25
    Sat 26
    now
    Degradation with Payment Network PSE-AVANZA
    Started 22 Jul 2025 15:47:46 (5 days ago), resolved 23 Jul 2025 03:07:31 (4 days ago)
    Incident without Impact
    Resolved
    Colombia Payment Processing
    PSE AVANZA

    Dear Customer

    Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

    Sincerely, Customer Service PayU.

    Estimado Cliente

    Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

    Cordialmente, Servicio al cliente PayU

    Nequi
    Sun 20
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    now

    PayU Latam Costa Rica Payment Processing

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    now
    NPS VISA
    Sun 20
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    now
    NPS Mastercard
    Sun 20
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    PayU Latam El Salvador Payment Processing

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    NPS VISA
    Sun 20
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    PayU Latam Guatemala Payment Processing

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    NPS VISA
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    PayU Latam Honduras Payment Processing

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    now
    NPS VISA
    Sun 20
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    now

    PayU Latam México Payment Processing

    Sun 20
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    now
    México Payment Processing
    Sun 20
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    Fri 25
    Sat 26
    now
    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (3 months ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    BBVA (Bancomer) Mastercard
    Sun 20
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    now
    BBVA (Bancomer) Visa
    Sun 20
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    now
    Banorte Mastercard
    Sun 20
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    Sat 26
    now
    Banorte Visa
    Sun 20
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    Sat 26
    now
    SPEI
    Sun 20
    Mon 21
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    now
    Amex
    Sun 20
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    now
    OXXO
    Sun 20
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    now
    Fiserv Mastercard
    Sun 20
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    now
    Fiserv Visa
    Sun 20
    Mon 21
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    Sat 26
    now
    Degradation with Payment FISERV in MEXICO
    Started 28 Apr 2025 19:43:58 (3 months ago), still ongoing
    Minor Incident
    Investigating
    México Payment Processing
    Fiserv Visa

    Dear Adidas,

    Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

    Thank you, PayU Operations Team

    PayU Latam Perú Payment Processing

    Sun 20
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    now
    Niubiz (Visanet) Visa
    Sun 20
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    now
    Niubiz (Visanet) Mastercard
    Sun 20
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    Sat 26
    now
    Izipay (Procesos MC) Mastercard
    Sun 20
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    Sat 26
    now
    Izipay (Procesos MC) Amex
    Sun 20
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    Sat 26
    now
    Izipay (Procesos MC) Visa
    Sun 20
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    now
    Pago Efectivo
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    now

    PayU Latam Partners

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    Perú Payment Processing
    Sun 20
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    now
    Argentina Payment Processing
    Sun 20
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    now

    PayU Latam 3DS

    Sun 20
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    now