External Clover Status

Resolved: We have successfully resolved the issue affecting transaction processing via the REST API for the LATAM region. All services are fully operational.

Thank you for your patience while our teams worked to restore service.

Investigating: We are currently experiencing a technical issue affecting our REST API for integrators operating in Latin America. As a result, Cloud Pay transactions processing via the REST API are temporarily unavailable.

Our engineering team is actively investigating the root cause to restore full service as quickly as possible. If your integration relies on our REST API for payment routing or creation, you may receive connection timeouts or error responses during this window.

Impact: REST API Transaction Processing (LATAM only)

Resolved: Telstra has fully restored their network services, resolving the nationwide cellular outage.

The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact support. Thank you again for your patience through this issue.

Monitoring: Telstra has communicated that network services are now 90% restored across Australia. While we are seeing these strong signs of recovery and connectivity is stabilizing for most Clover merchants, we are continuing to monitor the situation closely to ensure full stability across all devices.

If you are still experiencing connectivity issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is 100% complete.

Monitoring: We are seeing initial signs of recovery. Telstra has begun restoring cellular services across Australia, and connectivity is starting to stabilize for some Clover merchants.

We are monitoring the situation closely to ensure full stability across all devices. If you are still experiencing issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is fully complete.

Identified: There are no new changes to report at this time. Telstra is still working to restore full cellular service for affected merchants in Australia.

We are continuing to monitor the situation closely and will provide another update in an hour, or sooner if new information becomes available.

Reminder: If you are experiencing issues with the Wireless Manager app, please switch your Clover device to Wi-Fi or Ethernet, or use offline processing.

Identified: Telstra is continuing to work on restoring cellular services in Australia. Some Clover merchants using Telstra SIMs may still face issues opening the Wireless Manager app.

If you are affected, please switch your device to Wi-Fi or Ethernet. If you cannot switch connections, we recommend processing payments offline until Telstra resolves the disruption.

Identified: Some Clover merchants in Australia using Telstra may have issues accessing the Wireless Manager app with SIM/cellular data. As a workaround, we suggest switching to Wi-Fi or a hardwired Ethernet connection for internet connectivity. If this isn't possible, we recommend processing offline.