External Clover status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

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External Clover Outage Survival Guide

A step-by-step guide to help you survive a External Clover outage
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    External Clover Components

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    External Clover North America - Clover Services

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    North America - Payment Authorization Services
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    North America - Clover Platform Services
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    Clover GO
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    Dashboard
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    Clover Sport
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    Tips
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    Refunds
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    Payments
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    Batch Closeouts
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    Closeouts
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    Card Issuer Processing
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    E-Commerce
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    Online Ordering
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    Cloud Pay Display
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    Invoicing
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    Online Booking
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    Online Shopping
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    Website Builder
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    Appointment Booking
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    External Clover European - Clover Services

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    European - Auth Services
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    European - COS Services
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    Dashboard
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    External Clover Latin America - Clover Services

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    Latin America - Clover Platform Service
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    Dashboard
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    External Clover Developer Services

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    Clover Platform API
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    Dashboard
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    Webhooks
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    Sandbox
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    Cloud Pay Display
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    External Clover Alternatives

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    Recharge Charge Processing

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    Charge errors on limited recurring charges
    Started 19 Nov 2024 13:21:03 (2 months ago), still ongoing
    Major Incident
    Investigating
    Recharge Charge Processing

    Engineering is aware of an issue causing some charge errors and is investigating.

    See all
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    Dashboard Pagar.me v5.0
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    Indisponibilidade de Dashboard Pagar.me
    Started 27 Aug 2024 13:50:28 (5 months ago), still ongoing
    Incident without Impact
    Identified
    Dashboard Pagar.me v5.0
    Dashboard Pagar.me v1.0 a v4.0 (Legacy)

    Identificamos desde 9h33 uma instabilidade nos nossos serviços de Dashboards. Portanto, você pode enfrentar dificuldades ao tentar realizar o acesso e usufruir dos serviços das Dashboards.

    Nosso time está trabalhando para normalização do problema e em breve voltamos com mais informações.

    Dashboard Pagar.me v1.0 a v4.0 (Legacy)
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    Indisponibilidade de Dashboard Pagar.me
    Started 27 Aug 2024 13:50:28 (5 months ago), still ongoing
    Incident without Impact
    Identified
    Dashboard Pagar.me v5.0
    Dashboard Pagar.me v1.0 a v4.0 (Legacy)

    Identificamos desde 9h33 uma instabilidade nos nossos serviços de Dashboards. Portanto, você pode enfrentar dificuldades ao tentar realizar o acesso e usufruir dos serviços das Dashboards.

    Nosso time está trabalhando para normalização do problema e em breve voltamos com mais informações.

    See all
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    Virtual Account - BJB
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    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (2 months ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - RCBC
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    DIRECT_DEBIT RCBC Philippines Disruption
    Started 6 Nov 2024 11:53:58 (2 months ago), still ongoing
    Critical Incident
    Identified
    Direct Debit - RCBC

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    See all
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