Optus status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Messages using Sender IDs (Alpha Masks) to non-Australian destinations being Blocked
Started 28 Jul 2026 21:43:26 (7 days ago), resolved 28 Jul 2026 23:52:30 (7 days ago)
Minor Incident
Resolved
Rest of the World

We are aware of an issue with the handling of messages using Sender IDs (alphanumeric masks) to international (non-Australian) destinations.

Some messages, sent to non-Australian mobile numbers, using a Sender ID like 'Name' rather than a MSISDN like +614######## are currently being blocked, our Dev team are investigating and a further update will be posted in 30 minutes.

Regards,

Optus SMS Support Team

Optus Outage Survival Guide

A step-by-step guide to help you survive a Optus outage
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    Messages using Sender IDs (Alpha Masks) to non-Australian destinations being Blocked
    Started 28 Jul 2026 21:43:26 (7 days ago), resolved 28 Jul 2026 23:52:30 (7 days ago)
    Minor Incident
    Resolved
    Rest of the World

    We are aware of an issue with the handling of messages using Sender IDs (alphanumeric masks) to international (non-Australian) destinations.

    Some messages, sent to non-Australian mobile numbers, using a Sender ID like 'Name' rather than a MSISDN like +614######## are currently being blocked, our Dev team are investigating and a further update will be posted in 30 minutes.

    Regards,

    Optus SMS Support Team

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