Rescue and GoToAssist status is Operational

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Rescue and GoToAssist GoToAssist Remote Support v5

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Rescue and GoToAssist Rescue Lens

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Rescue and GoToAssist GoTo StatusPage

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

GoToAssist Remote Support v5 and Rescue Lens - Unable to login
Started 19 Jul 2024 11:54:53 (2 months ago), still ongoing
Critical Incident
Identified
GoToAssist Remote Support v5
Rescue Lens

We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

Our engineers are working to resolve the issue and will provide another update shortly.

Recently Resolved Incidents

No recent incidents

Rescue and GoToAssist Outage Survival Guide

A step-by-step guide to help you survive a Rescue and GoToAssist outage
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    Rescue and GoToAssist Components

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    Rescue and GoToAssist Rescue

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    Rescue and GoToAssist GoToAssist Remote Support v5

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    GoToAssist Remote Support v5 and Rescue Lens - Unable to login
    Started 19 Jul 2024 11:54:53 (2 months ago), still ongoing
    Critical Incident
    Identified
    GoToAssist Remote Support v5
    Rescue Lens

    We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

    Our engineers are working to resolve the issue and will provide another update shortly.

    Rescue and GoToAssist GoToAssist Remote support v4

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    Rescue and GoToAssist GoToAssist Service Desk

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    Rescue and GoToAssist GoToAssist Corporate

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    Rescue and GoToAssist GoToAssist SeeIt

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    Rescue and GoToAssist Rescue Live Control

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    Rescue and GoToAssist Rescue Live Guide

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    Rescue and GoToAssist Rescue Live Lens

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    Rescue and GoToAssist Rescue Lens

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    GoToAssist Remote Support v5 and Rescue Lens - Unable to login
    Started 19 Jul 2024 11:54:53 (2 months ago), still ongoing
    Critical Incident
    Identified
    GoToAssist Remote Support v5
    Rescue Lens

    We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

    Our engineers are working to resolve the issue and will provide another update shortly.

    Rescue and GoToAssist GoTo StatusPage

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    Rescue and GoToAssist Alternatives

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    SeattleU IT Services InformSU

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    Some InformSU Reports Out of Date
    Started 16 Sep 2024 23:24:49 (2 days ago), still ongoing
    Minor Incident
    Investigating
    InformSU

    We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.

    Some real time operational reports will be slightly out of date until the issue is resolved.

    We are working with our vendor to have the issue resolved as quickly as possible.

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    IT Services - Northeastern University Other

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    NUWorks | Account Creation Unavailable
    Started 6 Sep 2024 19:14:54 (12 days ago), still ongoing
    Minor Incident
    Investigating
    Other

    IT teams are investigating reports of NUworks, powered by Symplicity, failing to create accounts. Updates will be shared to Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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    Phonecheck Carrier Eligibility Services

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    AT&T Status
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