AnyDesk status is Operational

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AnyDesk Technical Support

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Technical Support US/LATAM
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Active Incidents

Hurricane Milton
Started 9 Oct 2024 21:14:42 (1 month ago), still ongoing
Minor Incident
Identified
Technical Support US/LATAM

Due to the current Hurricane Milton we closed our offices in US. Customer Support will be provided via our offices in EMEA and APAC but due to the high contact volume we have longer waiting times. Thank you for your understanding! Your AnyDesk Support Team

Recently Resolved Incidents

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    Technical Support US/LATAM
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    Hurricane Milton
    Started 9 Oct 2024 21:14:42 (1 month ago), still ongoing
    Minor Incident
    Identified
    Technical Support US/LATAM

    Due to the current Hurricane Milton we closed our offices in US. Customer Support will be provided via our offices in EMEA and APAC but due to the high contact volume we have longer waiting times. Thank you for your understanding! Your AnyDesk Support Team

    Technical Support APAC
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    Technical Support EMEA
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    BitTitan MigrationWiz

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    New migrations waiting in “Submitted” detected
    Started 27 Aug 2024 18:19:06 (3 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz

    Projects in North America, Western Europe, France, and South America data centers may experience new migrations waiting in “Submitted” state for an extended period of time. We are aware of the degraded performance and are actively working to resolve the issue. Please expect an update by 3:30pm CT

    BitTitan MigrationWiz DE

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    .DE Region Selection Guidance
    Started 25 Sep 2024 19:03:35 (2 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz DE

    For customers creating new projects in the German (.de) instance of MigrationWiz, we are experiencing a user interface error where Germany is not showing on the dropdown for the regional selection list on the destination settings page. To save your project, you must select a value. This value will not impact your migration because on the performance tab, under preferred region, you will see that Germany is selected. Data will stay in the region shown on the performance tab.

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    AT&T Status
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    Email Services
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    Test
    Started 23 Sep 2024 17:44:31 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Email Services

    Test

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    Rescue and GoToAssist GoToAssist Remote Support v5

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    GoToAssist Remote Support v5 and Rescue Lens - Unable to login
    Started 19 Jul 2024 11:54:53 (4 months ago), still ongoing
    Critical Incident
    Identified
    GoToAssist Remote Support v5
    Rescue Lens

    We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

    Our engineers are working to resolve the issue and will provide another update shortly.

    Rescue and GoToAssist Rescue Lens

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    GoToAssist Remote Support v5 and Rescue Lens - Unable to login
    Started 19 Jul 2024 11:54:53 (4 months ago), still ongoing
    Critical Incident
    Identified
    GoToAssist Remote Support v5
    Rescue Lens

    We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

    Our engineers are working to resolve the issue and will provide another update shortly.

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