IT Services - Northeastern University status is Partially Degraded Service

Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now

IT Services - Northeastern University Account Access and Security

Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Faculty / Staff Accounts
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Single Sign On (SSO)
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Banner - Advancement
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Banner - Finance
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Banner - Human Resources
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Banner - Self-Service
Mon 30
Tue 1
Wed 2
Thu 3
Fri 4
Sat 5
Sun 6
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of IT Services - Northeastern University outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

Service Outage | Solstice Wireless Display
Started 11 Mar 2025 14:57:01 (4 months ago), still ongoing
Major Incident
Monitoring
Other

Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Recently Resolved Incidents

Shibboleth Single Sign On (SSO) is down
Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
Major Incident
Resolved
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
More...

IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT Services - Northeastern University Outage Survival Guide

A step-by-step guide to help you survive a IT Services - Northeastern University outage
NaN%

    IT Services - Northeastern University Components

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Account Access and Security

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Alumni Accounts
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Directory Services
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Duo Security Core Authentication Service
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Duo Security Phone Call Delivery
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Duo Security Push Delivery
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Duo Security SMS Message Delivery
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Faculty / Staff Accounts
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Family Hub
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Family / Other Accounts
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Single Sign On (SSO)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    Sponsored Accounts
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Student Accounts
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Administration and Business

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Banner - Advancement
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    Banner - Finance
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    Banner - Human Resources
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    Banner - Self-Service
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    Banner - Student
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Shibboleth Single Sign On (SSO) is down
    Started 1 Jul 2025 15:04:39 (6 days ago), resolved 2 Jul 2025 13:30:00 (5 days ago)
    Major Incident
    Resolved
    Banner - Advancement
    Banner - Finance
    Banner - Human Resources
    Banner - Self-Service
    Banner - Student
    More...

    IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    CashNet
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Course Registration and Management
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Employee Hub
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    ePAWs (Grant Management)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    myNortheastern Portals
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Salesforce
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    ServiceNow
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    ServiceNow Mobile App
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Sunapsis (myOGS)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Workday
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Communication and Collaboration

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    3CLogic Automated Call Distribution
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Exchange (Email)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    five9 Automated Call Distribution
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    G Suite
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    LISTSERV
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Microsoft Excel
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Microsoft SharePoint
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Microsoft Teams
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Microsoft Word
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Computing and Software

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Jamf
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Microsoft InTune
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Network Printing
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    PaperCut (General-use printing)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Windows Software Deployment Systems (SCCM)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Enterprise Systems

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Network Infrastructure

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Data Center Network Connectivity
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Department Storage (Q:)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Efficient IP
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Load Balancing
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    NAS Storage
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Network Power
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    NUnet (Wired Network / Physical)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    NUwave (Wireless Network / Access Points)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    VPN
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Other

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Public Cloud Services

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Amazon Web Services (AWS)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Azure
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Secure Compute
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Research Computing

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Discovery Cluster Compute
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Research Computing

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Discovery Cluster Storage
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Open onDemand
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Schrodinger / Maestro
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Spaces at Northeastern

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Robin Dashboard
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Robin Mobile
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Robin Public Website
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Robin Room Displays
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Robin Status Boards
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Student Services

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Husky Card (CBORD / Husky Card Activity)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    I Am Here
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Student Billing (Outsystems Link)
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Student Hub
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now

    IT Services - Northeastern University Teaching and Learning

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Canvas
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Panopto
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Zoom Web Client
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Other
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Service Outage | Solstice Wireless Display
    Started 11 Mar 2025 14:57:01 (4 months ago), still ongoing
    Major Incident
    Monitoring
    Other

    Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

    For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

    IT Services - Northeastern University Web Solutions

    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now
    Sites at Northeastern
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    now