IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Partially Degraded Service
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Active Incidents
Slowness to Faculty Grade Submissions l Banner
Started 15 Dec 2025 23:01:40 (19 days ago), still ongoing
Minor Incident
Investigating
Banner - Self-Service
IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian.
Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission.
Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide.
The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Recently Resolved Incidents
No recent incidents
IT Services - Northeastern University Outage Survival Guide
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IT Services - Northeastern University Components
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Slowness to Faculty Grade Submissions l Banner
Started 15 Dec 2025 23:01:40 (19 days ago), still ongoing
Minor Incident
Investigating
Banner - Self-Service
IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian.
Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission.
Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide.
The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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