IT Services - Northeastern University Status

Monitoring: Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.

Identified: Teams are continuing to work on fixing the locked accounts.

Identified: Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.

Investigating: Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.

Investigating: IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.

Identified: Teams are continuing to work on fixing the locked accounts.

Identified: Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.

Investigating: Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.

Investigating: IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.

Identified: Teams are continuing to work on fixing the locked accounts.

Identified: Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.

Investigating: Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.

Investigating: IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.

Identified: Teams are continuing to work on fixing the locked accounts.

Identified: Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.

Investigating: Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.

Investigating: IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.

Identified: Teams are continuing to work on fixing the locked accounts.

Identified: Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.

Investigating: Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.

Investigating: IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This incident has been resolved.

Monitoring: <a href="https://status.zoom.us/incidents/pw9r9vnq5rvk>Zoom reported that they've restored service and university community members have confirmed they can access their Zoom accounts. IT teams will continue to monitor.

Investigating: Zoom is investigating issues that's affecting multiple services. Members of the Northeastern community can use Microsoft Teams as an alternative tool for meetings and classes. Northeastern ITS will provide updates on Statuspage as they become available.

For any questions or assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.