IT Services - Northeastern University Status

IT Services - Northeastern University Status

Real-time updates of IT Services - Northeastern University issues and outages

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IT Services - Northeastern University status is Operational

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Single Sign On (SSO)
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IT Services - Northeastern University Other

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Active Incidents

Annual Adobe License Renewal l Global
Started 24 Aug 2026 13:58:54 (9 days ago), still ongoing
Incident without Impact
Monitoring
Other

When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.

There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.

This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.

Recently Resolved Incidents

Service Outage | Single Sign-on
Started 28 Aug 2026 02:28:46 (6 days ago), resolved 28 Aug 2026 03:11:12 (6 days ago)
Critical Incident
Resolved
Single Sign On (SSO)

IT teams are investigating reports that some students are unable to sign in to Single Sign-On (SSO) applications, including the Student Hub and Canvas. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

See all updates

IT Services - Northeastern University Outage Survival Guide

A step-by-step guide to help you survive a IT Services - Northeastern University outage
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    IT Services - Northeastern University Components

    IT Services - Northeastern University Status

    IT Services - Northeastern University

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    IT Services - Northeastern University Account Access and Security

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    Alumni Accounts
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    Directory Services
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    Duo Security Core Authentication Service
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    Duo Security Phone Call Delivery
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    Duo Security Push Delivery
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    Duo Security SMS Message Delivery
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    Faculty / Staff Accounts
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    Family Hub
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    Family / Other Accounts
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    Single Sign On (SSO)
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    Service Outage | Single Sign-on
    Started 28 Aug 2026 02:28:46 (6 days ago), resolved 28 Aug 2026 03:11:12 (6 days ago)
    Critical Incident
    Resolved
    Single Sign On (SSO)

    IT teams are investigating reports that some students are unable to sign in to Single Sign-On (SSO) applications, including the Student Hub and Canvas. Updates will be shared to the IT Statuspage as they become available.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

    See all updates
    Sponsored Accounts
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    Student Accounts
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    IT Services - Northeastern University Administration and Business

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    Banner - Advancement
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    Banner - Finance
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    Banner - Human Resources
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    Banner - Self-Service
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    Banner - Student
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    CashNet
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    Course Registration and Management
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    Employee Hub
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    ePAWs (Grant Management)
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    IntelliBUY
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    myNortheastern Portals
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    Salesforce
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    ServiceNow
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    ServiceNow Mobile App
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    Sunapsis (myOGS)
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    Workday
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    IT Services - Northeastern University Artificial Intelligence

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    Claude by Anthropic
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    Microsoft Copilot
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    IT Services - Northeastern University Communication and Collaboration

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    3CLogic Automated Call Distribution
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    Exchange (Email)
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    five9 Automated Call Distribution
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    G Suite
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    LISTSERV
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    Microsoft Excel
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    Microsoft SharePoint
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    Microsoft Teams
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    Microsoft Word
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    IT Services - Northeastern University Computing and Software

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    Jamf
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    Microsoft InTune
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    Network Printing
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    PaperCut (General-use printing)
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    Windows Software Deployment Systems (SCCM)
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    IT Services - Northeastern University Enterprise Systems

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    IT Services - Northeastern University Network Infrastructure

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    Data Center Network Connectivity
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    Department Storage (Q:)
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    Efficient IP
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    Load Balancing
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    NAS Storage
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    Network Power
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    NUnet (Wired Network / Physical)
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    NUwave (Wireless Network / Access Points)
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    VPN
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    IT Services - Northeastern University Other

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    Annual Adobe License Renewal l Global
    Started 24 Aug 2026 13:58:54 (9 days ago), still ongoing
    Incident without Impact
    Monitoring
    Other

    When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.

    There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.

    This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.

    IT Services - Northeastern University Public Cloud Services

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    IT Services - Northeastern University Research Computing

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    Amazon Web Services (AWS)
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    Azure
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    Secure Compute
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    IT Services - Northeastern University Research Computing

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    Discovery Cluster Compute
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    Discovery Cluster Storage
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    Open onDemand
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    Schrodinger / Maestro
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    IT Services - Northeastern University Spaces at Northeastern

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    Robin Dashboard
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    Robin Mobile
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    Robin Public Website
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    Robin Room Displays
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    Robin Status Boards
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    IT Services - Northeastern University Student Services

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    Husky Card (CBORD / Husky Card Activity)
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    I Am Here
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    Student Billing (Outsystems Link)
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    Student Hub
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    IT Services - Northeastern University Teaching and Learning

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    Canvas
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    Panopto
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    Zoom Web Client
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    Other
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    IT Services - Northeastern University Web Solutions

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    Sites at Northeastern
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    WP Engine
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    IT Services - Northeastern University Alternatives

    SeattleU IT Services

    ISS

    OIT Services

    SolarWinds Service Desk

    Rescue and GoToAssist

    EMPIST

    Deft

    Campus Technology Services

    Commonly Used Together

    True IP Solutions

    Optus

    Phone.com

    eVoice

    Voxox

    CircleLoop

    Fuze

    CallTower

    Broadvoice

    TALLOS

    Voxtelesys

    Ringover

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