IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Operational
PaperCut (General-use printing)
NUnet (Wired Network / Physical)
VPN
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Active Incidents
IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing.
At this time, the following Boston buildings are impacted:
-Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall
IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Recently Resolved Incidents
IT teams are investigating reports of users unable to access VPN.
Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT teams are investigating reports of the PaperCut printing card readers not working across all campuses.
Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Outage Survival Guide
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IT Services - Northeastern University Components
IT Services - Northeastern University Account Access and Security
Alumni Accounts
Directory Services
Duo Security Core Authentication Service
Duo Security Phone Call Delivery
Duo Security Push Delivery
Duo Security SMS Message Delivery
Faculty / Staff Accounts
Family Hub
Family / Other Accounts
Single Sign On (SSO)
Sponsored Accounts
Student Accounts
IT Services - Northeastern University Administration and Business
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
CashNet
Course Registration and Management
Employee Hub
ePAWs (Grant Management)
myNortheastern Portals
IntelliBUY
Salesforce
ServiceNow
ServiceNow Mobile App
Sunapsis (myOGS)
Workday
IT Services - Northeastern University Artificial Intelligence
Claude by Anthropic
Microsoft Copilot
IT Services - Northeastern University Communication and Collaboration
3CLogic Automated Call Distribution
Exchange (Email)
five9 Automated Call Distribution
G Suite
LISTSERV
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Microsoft Word
IT Services - Northeastern University Computing and Software
Jamf
Microsoft InTune
Network Printing
PaperCut (General-use printing)
IT teams are investigating reports of the PaperCut printing card readers not working across all campuses.
Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing.
At this time, the following Boston buildings are impacted:
-Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall
IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Windows Software Deployment Systems (SCCM)
IT Services - Northeastern University Enterprise Systems
IT Services - Northeastern University Network Infrastructure
Data Center Network Connectivity
Department Storage (Q:)
Efficient IP
Load Balancing
NAS Storage
Network Power
NUnet (Wired Network / Physical)
IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing.
At this time, the following Boston buildings are impacted:
-Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall
IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
NUwave (Wireless Network / Access Points)
VPN
IT teams are investigating reports of users unable to access VPN.
Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.