IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Partially Degraded Service
IT Services - Northeastern University Account Access and Security
Sponsored Accounts
IT Services - Northeastern University Administration and Business
Banner - Self-Service
Banner - Student
Course Registration and Management
Workday
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Active Incidents
IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.
Updates will be shared as available.
Recently Resolved Incidents
IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT teams are aware of a Workday system degradation currently being addressed by Workday.
During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted.
Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Outage Survival Guide
IT Services - Northeastern University Components
IT Services - Northeastern University Account Access and Security
Alumni Accounts
Directory Services
Duo Security Core Authentication Service
Duo Security Phone Call Delivery
Duo Security Push Delivery
Duo Security SMS Message Delivery
Faculty / Staff Accounts
Family Hub
Family / Other Accounts
Single Sign On (SSO)
Sponsored Accounts
Student Accounts
IT Services - Northeastern University Administration and Business
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
CashNet
Course Registration and Management
Employee Hub
ePAWs (Grant Management)
myNortheastern Portals
Salesforce
ServiceNow
ServiceNow Mobile App
Sunapsis (myOGS)
Workday
IT teams are aware of a Workday system degradation currently being addressed by Workday.
During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted.
Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Artificial Intelligence
Claude by Anthropic
IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.
Updates will be shared as available.
Microsoft Copilot
IT Services - Northeastern University Communication and Collaboration
3CLogic Automated Call Distribution
Exchange (Email)
five9 Automated Call Distribution
G Suite
LISTSERV
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Microsoft Word
IT Services - Northeastern University Computing and Software
Jamf
Microsoft InTune
Network Printing
PaperCut (General-use printing)
Windows Software Deployment Systems (SCCM)
IT Services - Northeastern University Enterprise Systems
IT Services - Northeastern University Network Infrastructure
Data Center Network Connectivity
Department Storage (Q:)
Efficient IP
Load Balancing
NAS Storage
Network Power
IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
NUnet (Wired Network / Physical)
IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
NUwave (Wireless Network / Access Points)
IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.