IT Services - Northeastern University Status: check for IT Services - Northeastern University outages and issues

IT Services - Northeastern University status is Operational

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Duo Security Phone Call Delivery

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Duo Security SMS Message Delivery

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Single Sign On (SSO)

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See all 86 IT Services - Northeastern University components

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Active Incidents

No active incidents

Recently Resolved Incidents

InCommon Applications | Single Sign-on Issue

Started 18 Feb 2025 15:51:08 (2 days ago), resolved 20 Feb 2025 14:26:16 (6 hours ago)

Major Incident

Resolved

Single Sign On (SSO)

Community members are encountering errors when attempting to access InCommon applications that use single sign-on. Known applications impacted include NUWorks, Matlab, Scishield, Courseleaf, Globus, OOD, and other InCommon apps.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

See all updates

SMS and Phone Authentication Errors | Duo

Started 13 Feb 2025 20:03:33 (7 days ago), resolved 14 Feb 2025 14:14:27 (6 days ago)

Minor Incident

Resolved

Duo Security Phone Call Delivery

Duo Security SMS Message Delivery

Community members are encountering errors when authenticating their accounts using Duo SMS and phone call delivery. Those impacted are advised to authenticate their accounts using the Duo app via push or mobile passcode, not SMS, until the issue is fully resolved.

Duo has reported that they've identified an issue on their end that's causing the errors and they're working to resolve it.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

See all updates

IT Services - Northeastern University Outage Survival Guide

A step-by-step guide to help you survive a IT Services - Northeastern University outage

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IT Services - Northeastern University Components

IT Services - Northeastern University

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IT Services - Northeastern University Account Access and Security

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Alumni Accounts

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Directory Services

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Duo Security Core Authentication Service

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Duo Security Phone Call Delivery

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SMS and Phone Authentication Errors | Duo

Started 13 Feb 2025 20:03:33 (7 days ago), resolved 14 Feb 2025 14:14:27 (6 days ago)

Minor Incident

Resolved

Duo Security Phone Call Delivery

Duo Security SMS Message Delivery

Community members are encountering errors when authenticating their accounts using Duo SMS and phone call delivery. Those impacted are advised to authenticate their accounts using the Duo app via push or mobile passcode, not SMS, until the issue is fully resolved.

Duo has reported that they've identified an issue on their end that's causing the errors and they're working to resolve it.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

See all updates

Duo Security Push Delivery

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Duo Security SMS Message Delivery

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SMS and Phone Authentication Errors | Duo

Started 13 Feb 2025 20:03:33 (7 days ago), resolved 14 Feb 2025 14:14:27 (6 days ago)

Minor Incident

Resolved

Duo Security Phone Call Delivery

Duo Security SMS Message Delivery

Community members are encountering errors when authenticating their accounts using Duo SMS and phone call delivery. Those impacted are advised to authenticate their accounts using the Duo app via push or mobile passcode, not SMS, until the issue is fully resolved.

Duo has reported that they've identified an issue on their end that's causing the errors and they're working to resolve it.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

See all updates

Faculty / Staff Accounts

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Family Hub

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Family / Other Accounts

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Single Sign On (SSO)

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InCommon Applications | Single Sign-on Issue

Started 18 Feb 2025 15:51:08 (2 days ago), resolved 20 Feb 2025 14:26:16 (6 hours ago)

Major Incident

Resolved

Single Sign On (SSO)

Community members are encountering errors when attempting to access InCommon applications that use single sign-on. Known applications impacted include NUWorks, Matlab, Scishield, Courseleaf, Globus, OOD, and other InCommon apps.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

See all updates

Sponsored Accounts

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Student Accounts

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IT Services - Northeastern University Administration and Business

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Banner - Advancement

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Banner - Finance

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Banner - Human Resources

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Banner - Self-Service

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Banner - Student

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CashNet

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Course Registration and Management

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Employee Hub

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ePAWs (Grant Management)

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myNortheastern Portals

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Salesforce

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ServiceNow

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ServiceNow Mobile App

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Sunapsis (myOGS)

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Workday

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IT Services - Northeastern University Communication and Collaboration

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3CLogic Automated Call Distribution

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Exchange (Email)

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five9 Automated Call Distribution

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G Suite

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LISTSERV

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Microsoft Excel

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Microsoft SharePoint

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Microsoft Teams

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Microsoft Word

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IT Services - Northeastern University Computing and Software

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Jamf

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Microsoft InTune

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Network Printing

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PaperCut (General-use printing)

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Windows Software Deployment Systems (SCCM)

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IT Services - Northeastern University Enterprise Systems

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IT Services - Northeastern University Network Infrastructure

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Data Center Network Connectivity

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Department Storage (Q:)

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Efficient IP

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Load Balancing

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NAS Storage

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Network Power

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NUnet (Wired Network / Physical)

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NUwave (Wireless Network / Access Points)

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VPN

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IT Services - Northeastern University Other

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IT Services - Northeastern University Public Cloud Services

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Amazon Web Services (AWS)

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Azure

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Secure Compute

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IT Services - Northeastern University Research Computing

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IT Services - Northeastern University Research Computing

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Discovery Cluster Compute

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Discovery Cluster Storage

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Open onDemand

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Schrodinger / Maestro

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IT Services - Northeastern University Spaces at Northeastern

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Robin Dashboard

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Robin Mobile

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Robin Public Website

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Robin Room Displays

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Robin Status Boards

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IT Services - Northeastern University Student Services

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Husky Card (CBORD / Husky Card Activity)

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I Am Here

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Student Billing (Outsystems Link)

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Student Hub

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IT Services - Northeastern University Teaching and Learning

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Canvas

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Panopto

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Zoom Web Client

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Other

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IT Services - Northeastern University Web Solutions

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Sites at Northeastern

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IT Services - Northeastern University Alternatives

SeattleU IT Services

ISS

OIT Services

SolarWinds Service Desk

Rescue and GoToAssist

EMPIST

Deft

Campus Technology Services

Commonly Used Together

True IP Solutions

Optus

Phone.com

eVoice

Voxox

CircleLoop

Fuze

CallTower

Broadvoice

TALLOS

Voxtelesys

Ringover