IT Services - Northeastern University Status

Resolved: All new accounts are now accessible. Password resets and all other account services are working as expected.

For further assistance, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Password changes are now functioning as expected. A fix has been put into place for the impacted new accounts and should fully resolve over the weekend. Access for new accounts should be restored by the start of business Monday morning, or sooner. IT teams will be monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Account functionality appears to be restored. Teams are confirming now and will continue to monitor to ensure ongoing stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. The university is engaged with the third-party, Saviynt, and working on identifying the issue and the fix. Next update will be posted to Statuspage by 3 p.m. ET.

Investigating: IT teams are investigating reports of account issues across all account types. Saviynt isn't pushing any updates to Active Directory. This means new accounts claimed can't sign in to university services, such as email and Teams. It also means other changes, such as password resets and changes, aren't reflecting. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: All new accounts are now accessible. Password resets and all other account services are working as expected.

For further assistance, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Password changes are now functioning as expected. A fix has been put into place for the impacted new accounts and should fully resolve over the weekend. Access for new accounts should be restored by the start of business Monday morning, or sooner. IT teams will be monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Account functionality appears to be restored. Teams are confirming now and will continue to monitor to ensure ongoing stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. The university is engaged with the third-party, Saviynt, and working on identifying the issue and the fix. Next update will be posted to Statuspage by 3 p.m. ET.

Investigating: IT teams are investigating reports of account issues across all account types. Saviynt isn't pushing any updates to Active Directory. This means new accounts claimed can't sign in to university services, such as email and Teams. It also means other changes, such as password resets and changes, aren't reflecting. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: All new accounts are now accessible. Password resets and all other account services are working as expected.

For further assistance, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Password changes are now functioning as expected. A fix has been put into place for the impacted new accounts and should fully resolve over the weekend. Access for new accounts should be restored by the start of business Monday morning, or sooner. IT teams will be monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Account functionality appears to be restored. Teams are confirming now and will continue to monitor to ensure ongoing stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. The university is engaged with the third-party, Saviynt, and working on identifying the issue and the fix. Next update will be posted to Statuspage by 3 p.m. ET.

Investigating: IT teams are investigating reports of account issues across all account types. Saviynt isn't pushing any updates to Active Directory. This means new accounts claimed can't sign in to university services, such as email and Teams. It also means other changes, such as password resets and changes, aren't reflecting. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: All new accounts are now accessible. Password resets and all other account services are working as expected.

For further assistance, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Password changes are now functioning as expected. A fix has been put into place for the impacted new accounts and should fully resolve over the weekend. Access for new accounts should be restored by the start of business Monday morning, or sooner. IT teams will be monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Account functionality appears to be restored. Teams are confirming now and will continue to monitor to ensure ongoing stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. The university is engaged with the third-party, Saviynt, and working on identifying the issue and the fix. Next update will be posted to Statuspage by 3 p.m. ET.

Investigating: IT teams are investigating reports of account issues across all account types. Saviynt isn't pushing any updates to Active Directory. This means new accounts claimed can't sign in to university services, such as email and Teams. It also means other changes, such as password resets and changes, aren't reflecting. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This issue has been fully resolved. Invoice processing and supplier profiles are working as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Identified: A partial fix has been applied and invoices for existing vendors in Banner should now be processing. Teams are continuing to work to fully resolve this issue for the rest of the vendors.

Investigating: IT and Finance Teams are investigating issues with invoice processing and supplier profiles through the K2 form workflows. Account codes are showing as unavailable, restricting invoices from being submitted.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: The affected local ISP is stable and this issue is considered fully resolved.

Monitoring: Service has returned, with confirmed reports of successful connections to both wired and wireless networks. IT teams identified the issue as an outage with one of the local internet service providers and configured settings to move to a different ISP. Teams will be continuing to monitor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. Some wired connections have been successful, and staff on site are assisting with active, on-site class sessions. All internet, including wireless, continues to be unreliable. Next update will be posted by 10:30 a.m. ET, or sooner.

Investigating: IT teams are continuing to troubleshoot and are engaging with the internet service provider (ISP) in Toronto. Wired and wireless services continue to be unavailable or unreliable. Next update will be posted by 9:30 a.m. ET, or sooner.

Investigating: IT teams are coordinating with on-site staff to troubleshoot the issue. Updates will continue to be shared to the IT Statuspage.

Investigating: IT teams are investigating an outage to the network power on the Toronto Campus. All internet and network connections went down overnight. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: The affected local ISP is stable and this issue is considered fully resolved.

Monitoring: Service has returned, with confirmed reports of successful connections to both wired and wireless networks. IT teams identified the issue as an outage with one of the local internet service providers and configured settings to move to a different ISP. Teams will be continuing to monitor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. Some wired connections have been successful, and staff on site are assisting with active, on-site class sessions. All internet, including wireless, continues to be unreliable. Next update will be posted by 10:30 a.m. ET, or sooner.

Investigating: IT teams are continuing to troubleshoot and are engaging with the internet service provider (ISP) in Toronto. Wired and wireless services continue to be unavailable or unreliable. Next update will be posted by 9:30 a.m. ET, or sooner.

Investigating: IT teams are coordinating with on-site staff to troubleshoot the issue. Updates will continue to be shared to the IT Statuspage.

Investigating: IT teams are investigating an outage to the network power on the Toronto Campus. All internet and network connections went down overnight. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: ITS teams have restored network access for AV systems. Community members have tested and confirmed that AV systems are reconnected to the wired network.

Identified: ITS has identified that a DNS-related error is causing the AV systems connection issue. Updates will be shared as they become available.

Investigating: ITS teams have confirmed that this issue is isolated to AV equipment. The wired and wireless network is working and accessible in classrooms and offices across Boston. Community members are advised to connect to AV equipment using an HDMI cable where available.

Investigating: IT Services has received reports of wired network outages in Snell Library, Forsyth, Ell Hall, Ryder Hall, Kariotis, Curry Student Center, and Hayden Hall in Boston. This network outage is impacting classroom and conference room AV systems.

The wireless network isn't impacted at this time. Updates will be shared to IT Statuspage as ITS teams work to repair the network.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: The affected local ISP is stable and this issue is considered fully resolved.

Monitoring: Service has returned, with confirmed reports of successful connections to both wired and wireless networks. IT teams identified the issue as an outage with one of the local internet service providers and configured settings to move to a different ISP. Teams will be continuing to monitor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are continuing to troubleshoot. Some wired connections have been successful, and staff on site are assisting with active, on-site class sessions. All internet, including wireless, continues to be unreliable. Next update will be posted by 10:30 a.m. ET, or sooner.

Investigating: IT teams are continuing to troubleshoot and are engaging with the internet service provider (ISP) in Toronto. Wired and wireless services continue to be unavailable or unreliable. Next update will be posted by 9:30 a.m. ET, or sooner.

Investigating: IT teams are coordinating with on-site staff to troubleshoot the issue. Updates will continue to be shared to the IT Statuspage.

Investigating: IT teams are investigating an outage to the network power on the Toronto Campus. All internet and network connections went down overnight. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: ITS teams have restored network access for AV systems. Community members have tested and confirmed that AV systems are reconnected to the wired network.

Identified: ITS has identified that a DNS-related error is causing the AV systems connection issue. Updates will be shared as they become available.

Investigating: ITS teams have confirmed that this issue is isolated to AV equipment. The wired and wireless network is working and accessible in classrooms and offices across Boston. Community members are advised to connect to AV equipment using an HDMI cable where available.

Investigating: IT Services has received reports of wired network outages in Snell Library, Forsyth, Ell Hall, Ryder Hall, Kariotis, Curry Student Center, and Hayden Hall in Boston. This network outage is impacting classroom and conference room AV systems.

The wireless network isn't impacted at this time. Updates will be shared to IT Statuspage as ITS teams work to repair the network.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Monitoring: Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.