IT Services - Northeastern University Status

Resolved: IT teams have successfully resolved all issues related to this incident.

Identified: IT teams have identified the issue and community members can log in to Library services. Some individual accounts have reported trouble with other applications, like EZproxy. Updates will be shared as they become available.

Investigating: IT teams are investigating reports that some community members are receiving an error when they use single sign-on (SSO) to access online Library services. This issue is intermittent and isn't impacting everyone. Updates will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: The wireless network has been restored with network stability tested and confirmed across the global campus system.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.

Investigating: IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except London.

Updates will be shared on IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and align with the vendor to ensure this issue does not recur.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.

Investigating: IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except Oakland and London. Updates will be shared on IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: Northeastern IT and vendor teams in London have fixed the root cause of the issue and network connectivity has returned to normal.

To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are monitoring intermittent network connectivity issues affecting both wired and wireless networks at the London campus. Service is currently stable.

Updates will be posted to the IT Statuspage as they become available.

To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: The wireless network has been restored with network stability tested and confirmed across the global campus system.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.

Investigating: IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except London.

Updates will be shared on IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and align with the vendor to ensure this issue does not recur.

Monitoring: The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.

Investigating: IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except Oakland and London. Updates will be shared on IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: Northeastern IT and vendor teams in London have fixed the root cause of the issue and network connectivity has returned to normal.

To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are monitoring intermittent network connectivity issues affecting both wired and wireless networks at the London campus. Service is currently stable.

Updates will be posted to the IT Statuspage as they become available.

To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams have successfully resolved all issues related to this incident.

Identified: IT teams have identified the issue and community members can log in to Library services. Some individual accounts have reported trouble with other applications, like EZproxy. Updates will be shared as they become available.

Investigating: IT teams are investigating reports that some community members are receiving an error when they use single sign-on (SSO) to access online Library services. This issue is intermittent and isn't impacting everyone. Updates will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.