IT Services - Northeastern University Status

Resolved: "I Am Here," Student Hub blocks and activities, Banner, NUWorks, and other impacted services are back and working as expected again. IT teams applied a fix as quickly as possible to restore service.

For any additional questions or issues, the IT Service Desk is available 24/7 to assist.

Identified: IT teams have found a likely cause and are working on a fix that should restore service to the impacted apps in approximately 30 minutes (by about 11:45 p.m. ET).

Updates will continue to be shared on Statuspage.

Investigating: IT teams are continuing to work the issue as quickly as possible to restore service, including "I Am Here" and other Student Hub blocks and actions.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to "I Am Here", Banner course registration, Family Hub, NUWorks, and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: All Microsoft file storage services have been restored. OneDrive, SharePoint, and Teams file sharing are working normally.

Files saved locally during the outage have been automatically syncing to the cloud. Please verify your important files have uploaded successfully. The IT Service Desk remains available if you need assistance.

Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft OneDrive and SharePoint services are back. You can now upload documents and save changes as you normally would.

File sharing in Microsoft Teams is returning more slowly. If you're still experiencing issues, completely quit and reopen Microsoft Teams. Full functionality may take additional time to restore.

Good news: Files saved locally during the outage are automatically syncing to OneDrive and SharePoint. Please verify your files have uploaded successfully before deleting local copies. The IT Service Desk is available to help.

IT teams will continue monitoring to ensure stable service. Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft file storage services haven't returned after the 1-hour period. Microsoft is actively reviewing.

In the meantime, the IT Service Desk is available for any questions, at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft has put a fix in and expects service to resume within the hour. IT teams are monitoring to confirm file storage returns as expected.

Identified: IT teams have been working through the night with Microsoft to restore service. While there's no estimated time for resolution yet, teams continue to actively pursue a fix.

Files remain in read-only mode, preventing uploads and saves. For urgent document needs, please continue to save documents locally to your computer.

Updates will be posted as soon as more information becomes available.

Identified: The issue has been identified and IT teams have escalated to Microsoft to try to resolve this issue as quickly as possible.

Files are appearing as read-only, preventing document uploads and saves. This is also impacting file sharing in Microsoft Teams. For urgent document needs, save documents locally to your computer until the issue is resolved.

Investigating: IT teams are investigating error messages in Microsoft services, including OneDrive and SharePoint, stating that files are in read-only. This is preventing new documents and uploads. Updates will be shared to the IT Statuspage as soon as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: All Microsoft file storage services have been restored. OneDrive, SharePoint, and Teams file sharing are working normally.

Files saved locally during the outage have been automatically syncing to the cloud. Please verify your important files have uploaded successfully. The IT Service Desk remains available if you need assistance.

Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft OneDrive and SharePoint services are back. You can now upload documents and save changes as you normally would.

File sharing in Microsoft Teams is returning more slowly. If you're still experiencing issues, completely quit and reopen Microsoft Teams. Full functionality may take additional time to restore.

Good news: Files saved locally during the outage are automatically syncing to OneDrive and SharePoint. Please verify your files have uploaded successfully before deleting local copies. The IT Service Desk is available to help.

IT teams will continue monitoring to ensure stable service. Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft file storage services haven't returned after the 1-hour period. Microsoft is actively reviewing.

In the meantime, the IT Service Desk is available for any questions, at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Microsoft has put a fix in and expects service to resume within the hour. IT teams are monitoring to confirm file storage returns as expected.

Identified: IT teams have been working through the night with Microsoft to restore service. While there's no estimated time for resolution yet, teams continue to actively pursue a fix.

Files remain in read-only mode, preventing uploads and saves. For urgent document needs, please continue to save documents locally to your computer.

Updates will be posted as soon as more information becomes available.

Identified: The issue has been identified and IT teams have escalated to Microsoft to try to resolve this issue as quickly as possible.

Files are appearing as read-only, preventing document uploads and saves. This is also impacting file sharing in Microsoft Teams. For urgent document needs, save documents locally to your computer until the issue is resolved.

Investigating: IT teams are investigating error messages in Microsoft services, including OneDrive and SharePoint, stating that files are in read-only. This is preventing new documents and uploads. Updates will be shared to the IT Statuspage as soon as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: Robin has resolved this issue. Spaces at Northeastern is back online.

Investigating: The Robin platform that powers Spaces at Northeastern bookings is experiencing issues loading. This issue is affecting all Robin users. The vendor is sharing updates on its Statuspage at https://status.robinpowered.com/.

Resolved: Robin has resolved this issue. Spaces at Northeastern is back online.

Investigating: The Robin platform that powers Spaces at Northeastern bookings is experiencing issues loading. This issue is affecting all Robin users. The vendor is sharing updates on its Statuspage at https://status.robinpowered.com/.