IT Services - Northeastern University Status

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.

Identified: Another update will be shared here at 2:30 p.m. ET.

Identified: IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.

Investigating: IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.

Investigating: IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.

Investigating: IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.

Investigating: IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.

Investigating: IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.

Identified: Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.