IT Services - Northeastern University Status

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: Access to the Hubs via me.northeastern.edu is back and working as expected.

For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Identified: Teams are looking into an expired certificate causing the errors on me.northeastern.edu.

Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.

Investigating: Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.

Monitoring: Access to Banner services has been restored. IT teams will continue to monitor.

Investigating: ITS is receiving reports of Banner errors and is investigating.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Identified: IT teams have identified damage to the network fiber serving Carter, which is causing network degradation for the facility. IT teams are engaged with the vendor to schedule repairs. The maintenance scheduled will be shared as soon as it's available.

Investigating: IT teams are investigating reports of a degraded network service at the Carter Playground on Columbus Ave in Boston. Updates will be shared as they become available.

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: Cloudfare has resolved this incident.

Monitoring: Access to Claude.ai has been restored. Cloudflare reports that they are continuing to monitor to ensure all impacted services are fully restored.

Monitoring: Cloudflare is experiencing global service issues. This is impacting service for multiple sites and applications across the world, including some of which are used at Northeastern such as Claude.ai.

Cloudflare is working to address these issues and restore service. Updates from Cloudflare can be followed at https://www.cloudflarestatus.com/. University IT staff are monitoring.

Resolved: Access to the Hubs via me.northeastern.edu is back and working as expected.

For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Identified: Teams are looking into an expired certificate causing the errors on me.northeastern.edu.

Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.

Investigating: Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.