IT Services - Northeastern University Status

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: This incident has been resolved.

Monitoring: IT teams have resolved the PaperCut issue. Student printing balances should now reflect the actual value from before the issue started.

Investigating: IT teams are investigating reports that students are getting "Insufficient funds" errors when trying to release jobs to PaperCut printers even though they have sufficient print credit. A temporary balance of $25 has been applied to all student printing accounts to avoid interruptions to student printing capabilities. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.

Monitoring: Services are stable and monitoring continues.

Investigating: IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.

Monitoring: Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.

Monitoring: IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.

Identified: IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.

Monitoring: All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.

Investigating: IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Resolved: IT teams have completed work to restore all impacted university systems. All services are now functioning normally.

Thank you for your patience during this service disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have restored access to several university systems and are continuing to monitor for any remaining issues.

Teams are actively working to ensure all systems are fully operational. Updates will be posted as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Investigating: IT teams are investigating reports of issues affecting access to multiple university systems. Community members may experience difficulty accessing these services.

Updates will be posted to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.