IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Minor Service Outage
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Active Incidents
Service Outage | Solstice Wireless Display
Started 11 Mar 2025 14:57:01 (7 days ago), still ongoing
Major Incident
Identified
Other
Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Recently Resolved Incidents
Hardware Vending Services Offline | Oakland
Started 14 Mar 2025 19:30:35 (4 days ago), resolved 17 Mar 2025 11:17:02 (1 day ago)
Major Incident
Resolved
Other
Hardware vending services are offline in Oakland. Community members on the Oakland campus are unable to reserve, retrieve, or return hardware at this time. ITS teams are working with the vendor to resolve the issue.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Outage Survival Guide
A step-by-step guide to help you survive a IT Services - Northeastern University outage
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IT Services - Northeastern University Components
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IT Services - Northeastern University Account Access and Security
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Alumni Accounts
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Directory Services
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Duo Security Core Authentication Service
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Duo Security Phone Call Delivery
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Duo Security Push Delivery
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Faculty / Staff Accounts
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Family Hub
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Family / Other Accounts
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Single Sign On (SSO)
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Sponsored Accounts
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Student Accounts
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IT Services - Northeastern University Administration and Business
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Banner - Advancement
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Banner - Student
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CashNet
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Course Registration and Management
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Employee Hub
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ePAWs (Grant Management)
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myNortheastern Portals
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Salesforce
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ServiceNow
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ServiceNow Mobile App
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Sunapsis (myOGS)
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Workday
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IT Services - Northeastern University Communication and Collaboration
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3CLogic Automated Call Distribution
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Exchange (Email)
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five9 Automated Call Distribution
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G Suite
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LISTSERV
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Microsoft Excel
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Microsoft SharePoint
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Microsoft Teams
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Microsoft Word
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IT Services - Northeastern University Computing and Software
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Jamf
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Microsoft InTune
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Network Printing
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PaperCut (General-use printing)
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Windows Software Deployment Systems (SCCM)
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IT Services - Northeastern University Enterprise Systems
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IT Services - Northeastern University Network Infrastructure
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Data Center Network Connectivity
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Department Storage (Q:)
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Efficient IP
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Load Balancing
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NAS Storage
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Network Power
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NUnet (Wired Network / Physical)
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VPN
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IT Services - Northeastern University Other
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Hardware Vending Services Offline | Oakland
Started 14 Mar 2025 19:30:35 (4 days ago), resolved 17 Mar 2025 11:17:02 (1 day ago)
Major Incident
Resolved
Other
Hardware vending services are offline in Oakland. Community members on the Oakland campus are unable to reserve, retrieve, or return hardware at this time. ITS teams are working with the vendor to resolve the issue.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Public Cloud Services
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IT Services - Northeastern University Research Computing
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IT Services - Northeastern University Spaces at Northeastern
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Robin Dashboard
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Robin Public Website
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Robin Room Displays
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Robin Status Boards
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IT Services - Northeastern University Student Services
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I Am Here
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Student Billing (Outsystems Link)
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Student Hub
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IT Services - Northeastern University Teaching and Learning
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Canvas
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Panopto
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Zoom Web Client
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Other
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Service Outage | Solstice Wireless Display
Started 11 Mar 2025 14:57:01 (7 days ago), still ongoing
Major Incident
Identified
Other
Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Web Solutions
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