IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Operational
Salesforce
IT Services - Northeastern University Enterprise Systems
NUnet (Wired Network / Physical)
NUwave (Wireless Network / Access Points)
Zoom Web Client
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Active Incidents
No active incidents
Recently Resolved Incidents
The vendor, Zoom, has incorrectly reassigned faculty and authorized staff to a Basic Zoom license. As a result, affected users may encounter the 40-minute limit for hosted meetings associated with Basic Zoom licenses.
Zoom is aware of the issue and is investigating. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
CPS Advising appointment bookings are currently unavailable. IT teams are investigating an issue where students are receiving appointment confirmation notifications; however, the appointments aren't being successfully booked in the system.
IT teams are working as quickly as possible to identify the cause of the issue and restore normal functionality. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT teams are currently investigating reports of disruptions to certain wired and wireless connections on the Boston, Nahant, and Oakland campuses. Additional updates will be provided as more information becomes available.
To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time.
Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Outage Survival Guide
IT Services - Northeastern University Components
IT Services - Northeastern University Account Access and Security
Alumni Accounts
Directory Services
Duo Security Core Authentication Service
Duo Security Phone Call Delivery
Duo Security Push Delivery
Duo Security SMS Message Delivery
Faculty / Staff Accounts
Family Hub
Family / Other Accounts
Single Sign On (SSO)
Sponsored Accounts
Student Accounts
IT Services - Northeastern University Administration and Business
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
CashNet
Course Registration and Management
Employee Hub
ePAWs (Grant Management)
IntelliBUY
myNortheastern Portals
Salesforce
CPS Advising appointment bookings are currently unavailable. IT teams are investigating an issue where students are receiving appointment confirmation notifications; however, the appointments aren't being successfully booked in the system.
IT teams are working as quickly as possible to identify the cause of the issue and restore normal functionality. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
ServiceNow
ServiceNow Mobile App
Sunapsis (myOGS)
Workday
IT Services - Northeastern University Artificial Intelligence
Claude by Anthropic
Microsoft Copilot
IT Services - Northeastern University Communication and Collaboration
3CLogic Automated Call Distribution
Exchange (Email)
five9 Automated Call Distribution
G Suite
LISTSERV
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Microsoft Word
IT Services - Northeastern University Computing and Software
Jamf
Microsoft InTune
Network Printing
PaperCut (General-use printing)
Windows Software Deployment Systems (SCCM)
IT Services - Northeastern University Enterprise Systems
IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time.
Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Network Infrastructure
Data Center Network Connectivity
Department Storage (Q:)
Efficient IP
Load Balancing
NAS Storage
Network Power
NUnet (Wired Network / Physical)
IT teams are currently investigating reports of disruptions to certain wired and wireless connections on the Boston, Nahant, and Oakland campuses. Additional updates will be provided as more information becomes available.
To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
NUwave (Wireless Network / Access Points)
IT teams are currently investigating reports of disruptions to certain wired and wireless connections on the Boston, Nahant, and Oakland campuses. Additional updates will be provided as more information becomes available.
To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
VPN
IT Services - Northeastern University Other
IT Services - Northeastern University Public Cloud Services
Amazon Web Services (AWS)
IT Services - Northeastern University Research Computing
Azure
Secure Compute
IT Services - Northeastern University Research Computing
Discovery Cluster Compute
Discovery Cluster Storage
Open onDemand
Schrodinger / Maestro
IT Services - Northeastern University Spaces at Northeastern
Robin Dashboard
Robin Mobile
Robin Public Website
Robin Room Displays
Robin Status Boards
IT Services - Northeastern University Student Services
Husky Card (CBORD / Husky Card Activity)
I Am Here
Student Billing (Outsystems Link)
Student Hub
IT Services - Northeastern University Teaching and Learning
Canvas
Panopto
Zoom Web Client
The vendor, Zoom, has incorrectly reassigned faculty and authorized staff to a Basic Zoom license. As a result, affected users may encounter the 40-minute limit for hosted meetings associated with Basic Zoom licenses.
Zoom is aware of the issue and is investigating. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.