IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Partially Degraded Service
Network Power
NUnet (Wired Network / Physical)
NUwave (Wireless Network / Access Points)
IT Services - Northeastern University Other
IT Services - Northeastern University Teaching and Learning
Other
Active Incidents
Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Recently Resolved Incidents
IT teams are investigating network unavailability impacting both wired and wireless connections at the Portsoken building on the London campus. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, or visit the Tech Service Portal.
IT teams are responding to a power outage in Willis Hall. Network connectivity is being monitored during the response. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT Services has received reports that community members are unable to access MyMarketplace. ITS teams are assisting with investigating the issue. Updates will be share to the IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Outage Survival Guide
IT Services - Northeastern University Components
IT Services - Northeastern University Account Access and Security
Alumni Accounts
Directory Services
Duo Security Core Authentication Service
Duo Security Phone Call Delivery
Duo Security Push Delivery
Duo Security SMS Message Delivery
Faculty / Staff Accounts
Family Hub
Family / Other Accounts
Single Sign On (SSO)
Sponsored Accounts
Student Accounts
IT Services - Northeastern University Administration and Business
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
CashNet
Course Registration and Management
Employee Hub
ePAWs (Grant Management)
myNortheastern Portals
Salesforce
ServiceNow
ServiceNow Mobile App
Sunapsis (myOGS)
Workday
IT Services - Northeastern University Communication and Collaboration
3CLogic Automated Call Distribution
Exchange (Email)
five9 Automated Call Distribution
G Suite
LISTSERV
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Microsoft Word
IT Services - Northeastern University Computing and Software
Jamf
Microsoft InTune
Network Printing
PaperCut (General-use printing)
Windows Software Deployment Systems (SCCM)
IT Services - Northeastern University Enterprise Systems
IT Services - Northeastern University Network Infrastructure
Data Center Network Connectivity
Department Storage (Q:)
Efficient IP
Load Balancing
NAS Storage
Network Power
IT teams are responding to a power outage in Willis Hall. Network connectivity is being monitored during the response. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
NUnet (Wired Network / Physical)
IT teams are investigating network unavailability impacting both wired and wireless connections at the Portsoken building on the London campus. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, or visit the Tech Service Portal.
NUwave (Wireless Network / Access Points)
IT teams are investigating network unavailability impacting both wired and wireless connections at the Portsoken building on the London campus. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, or visit the Tech Service Portal.
VPN
IT Services - Northeastern University Other
IT Services has received reports that community members are unable to access MyMarketplace. ITS teams are assisting with investigating the issue. Updates will be share to the IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
IT Services - Northeastern University Public Cloud Services
Amazon Web Services (AWS)
Azure
Secure Compute
IT Services - Northeastern University Research Computing
Discovery Cluster Compute
IT Services - Northeastern University Research Computing
Discovery Cluster Storage
Open onDemand
Schrodinger / Maestro
IT Services - Northeastern University Spaces at Northeastern
Robin Dashboard
Robin Mobile
Robin Public Website
Robin Room Displays
Robin Status Boards
IT Services - Northeastern University Student Services
Husky Card (CBORD / Husky Card Activity)
I Am Here
Student Billing (Outsystems Link)
Student Hub
IT Services - Northeastern University Teaching and Learning
Canvas
Panopto
Zoom Web Client
Other
Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
