IT Services - Northeastern University Status

Monitoring: Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect.

Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Identified: Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector.

Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.

Identified: Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response.

The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.

Investigating: IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas.

While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure.

Updates will be shared to the IT Statuspage as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: IT teams have implemented a fix for approval workflows affecting the Individual Instruction Registration Form (IIRF) andLate Course Registration form.

IT teams will continue to monitor these services to ensure stability.

Identified: The Advisor Change Request and LOA forms are back to operating within Salesforce as of May 18.

IT teams have identified workflow issues affecting the Individual Instruction Registration Form (IIRF) and the Late Course Registration form in Salesforce. A workaround is currently in place, and students can continue submitting both forms as needed.

Work is underway to restore full functionality as quickly as possible.

Identified: The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution.

In the meantime, advisors can submit <a href="https://northeastern.service-now.com/registrar?id=sc_cat_item&sys_id=660cdb7b97af2d90beddb4221153af4e&sysparm_category=07325e0197487110beddb4221153afb7>change request and LOA tickets to the Registrar's Office.

Identified: IT teams are actively implementing a fix, and work is ongoing to resolve this issue.

In the meantime, advisors can submit <a href="https://northeastern.service-now.com/registrar?id=sc_cat_item&sys_id=660cdb7b97af2d90beddb4221153af4e&sysparm_category=07325e0197487110beddb4221153afb7>change request tickets to the Registrar's Office.

Identified: Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11

If changes need to be submitted prior to May 11, advisors can submit <a href="https://northeastern.service-now.com/registrar?id=sc_cat_item&sys_id=660cdb7b97af2d90beddb4221153af4e&sysparm_category=07325e0197487110beddb4221153afb7>change request tickets to the Registrar's Office.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Northeastern teams have implemented a temporary process to request advisor changes.

Advisors can submit <a href="https://northeastern.service-now.com/registrar?id=sc_cat_item&sys_id=660cdb7b97af2d90beddb4221153af4e&sysparm_category=07325e0197487110beddb4221153afb7>advisor change request tickets to the Registrar's Office.

Investigating: IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.

Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Monitoring: The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.

Investigating: IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.