IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Partial Outage
Family Hub
ServiceNow
IT Services - Northeastern University Other
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Active Incidents
Students and staff are unable to log in to the Accommodate Portal. IT teams are investigating and have escalated to the platform vendor for further troubleshooting. Next update will be shared to IT Statuspage on Thursday morning.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Recently Resolved Incidents
IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.
Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.
There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.
This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.
IT Services - Northeastern University Outage Survival Guide
IT Services - Northeastern University Components
IT Services - Northeastern University Account Access and Security
Alumni Accounts
Directory Services
Duo Security Core Authentication Service
Duo Security Phone Call Delivery
Duo Security Push Delivery
Duo Security SMS Message Delivery
Faculty / Staff Accounts
Family Hub
IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Family / Other Accounts
Single Sign On (SSO)
Sponsored Accounts
Student Accounts
IT Services - Northeastern University Administration and Business
Banner - Advancement
Banner - Finance
Banner - Human Resources
Banner - Self-Service
Banner - Student
CashNet
Course Registration and Management
Employee Hub
ePAWs (Grant Management)
IntelliBUY
myNortheastern Portals
Salesforce
ServiceNow
IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.
Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
ServiceNow Mobile App
Sunapsis (myOGS)
Workday
IT Services - Northeastern University Artificial Intelligence
Claude by Anthropic
Microsoft Copilot
IT Services - Northeastern University Communication and Collaboration
3CLogic Automated Call Distribution
Exchange (Email)
five9 Automated Call Distribution
G Suite
LISTSERV
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Microsoft Word
IT Services - Northeastern University Computing and Software
Jamf
Microsoft InTune
Network Printing
PaperCut (General-use printing)
Windows Software Deployment Systems (SCCM)
IT Services - Northeastern University Enterprise Systems
IT Services - Northeastern University Network Infrastructure
Data Center Network Connectivity
Department Storage (Q:)
Efficient IP
Load Balancing
NAS Storage
Network Power
NUnet (Wired Network / Physical)
NUwave (Wireless Network / Access Points)
VPN
IT Services - Northeastern University Other
When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.
There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.
This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.
Students and staff are unable to log in to the Accommodate Portal. IT teams are investigating and have escalated to the platform vendor for further troubleshooting. Next update will be shared to IT Statuspage on Thursday morning.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.