IT Services - Northeastern University Status

Resolved: Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

Monitoring: Anthropic has corrected the renewal error that blocked the Claude Premium plan from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

Identified: IT Services is in touch with Anthropic and will share updates as they’re available on Anthropic’s fix.

Identified: Northeastern has renewed its agreement with Anthropic, the provider of Claude AI, including Claude Premium licenses. However, due to an error by Anthropic, Premium licenses are temporarily unavailable. IT Services is awaiting Anthropic to restore service.

Resolved: Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

Monitoring: Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

Investigating: IT Services is in touch with Anthropic and will share updates as they’re available on Anthropic’s fix.

Investigating: Northeastern has renewed its agreement with Anthropic, the provider of Claude AI. Due to an error by Anthropic, the main Claude plan is currently temporarily unavailable. IT Services is awaiting Anthropic to restore service.

Resolved: This incident has been resolved.

Monitoring: The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.

Investigating: IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.

Resolved: The root cause was identified and IT teams have confirmed that services have remained stable.

Monitoring: Teams have implemented a fix and IT Services has confirmation that services have been restored.

Teams are continuing to monitor to ensure stability and validate root cause.

Identified: Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.

Investigating: Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.

Investigating: Network disruption is impacting wired and wireless services, as well as PaperCut printing and Student Hub.

Investigating: IT teams are investigating issues to the wired and wireless network across the Boston and Campuses. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: The root cause was identified and IT teams have confirmed that services have remained stable.

Monitoring: Teams have implemented a fix and IT Services has confirmation that services have been restored.

Teams are continuing to monitor to ensure stability and validate root cause.

Identified: Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.

Investigating: Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.

Investigating: Network disruption is impacting wired and wireless services, as well as PaperCut printing and Student Hub.

Investigating: IT teams are investigating issues to the wired and wireless network across the Boston and Campuses. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Resolved: Services are still operating normally. This issue is resolved.

Monitoring: The root cause has been discovered to be related to the existing network disruption. Services have been restored as part of the network remediation efforts.

Investigating: IT teams are investigating an issue impacting Student Hub. Student may be unable to access the service and may encounter an error message stating that access is restricted.

Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.