IT Services - Northeastern University Status

Monitoring: IT teams continue to monitor and support London faculty, students, and staff with password resets, but will never ask you to share your password by email. If you receive an email that asks you to share your password, please report to phishcatcher@northeastern.edu immediately and do not respond.

If you need assistance with a reset, the following guides may help clarify and address questions:

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance. If you don’t have access to the alternate email address on file, speaking directly to a member of the IT support team by phone or in-person is the best way to get assistance.

London network account including access to Canvas and eduroam: Reset your Northeastern Microsoft account password first. Then, follow these step-by-step instructions for resetting your London network account password.

Identified: Papercut printing is back online. The printing service on the London campus is available again.

Identified: The London self-service portal is back online. Faculty, staff, and students can now follow the instructions below to reset their London network account password.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: The London network account password reset tool is offline. Teams are working to restore service as quickly as possible.

Celcat is timetabling system is back online.

Updates will continue to be shared on the IT Statuspage.

Identified: Papercut on the Web in London is offline. Printing on the London campus from non-university-issued devices is unavailable. There's no current estimate on when the service will return. Updates will continue to be shared on the IT Statuspage.

Identified: A password reset is required for all London faculty, staff, and students as part of ongoing efforts to address account access-related issues. Please reset passwords for any assigned university account(s) using the guides below.

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: Students and faculty can now find PDF versions of their personalised timetables from timetable@nulondon.ac.uk in their university mailbox. It's highly encouraged to save a copy of this PDF to your computer or print it so that it can be easily accessed later.

Further updates will be shared here on IT Statuspage.

Identified: The Celcat timetabling system is currently offline. Northeastern University IT teams are aware and are working to address it as quickly as possible. There’s no estimated time for it to return online, but updates will be shared to the IT Statuspage.

To help reduce disruption to the first week of the new term, students and faculty can expect to receive PDF versions of their personalised timetables in their mailbox from timetable@nulondon.ac.uk by Sunday morning.

To get support about this or any other IT-related issues from London, please contact the IT Service Desk 24/7 at +44 20 3318 2507, help@northeastern.edu, or by visiting the Tech Service Portal.

Monitoring: IT teams continue to monitor and support London faculty, students, and staff with password resets, but will never ask you to share your password by email. If you receive an email that asks you to share your password, please report to phishcatcher@northeastern.edu immediately and do not respond.

If you need assistance with a reset, the following guides may help clarify and address questions:

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance. If you don’t have access to the alternate email address on file, speaking directly to a member of the IT support team by phone or in-person is the best way to get assistance.

London network account including access to Canvas and eduroam: Reset your Northeastern Microsoft account password first. Then, follow these step-by-step instructions for resetting your London network account password.

Identified: Papercut printing is back online. The printing service on the London campus is available again.

Identified: The London self-service portal is back online. Faculty, staff, and students can now follow the instructions below to reset their London network account password.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: The London network account password reset tool is offline. Teams are working to restore service as quickly as possible.

Celcat is timetabling system is back online.

Updates will continue to be shared on the IT Statuspage.

Identified: Papercut on the Web in London is offline. Printing on the London campus from non-university-issued devices is unavailable. There's no current estimate on when the service will return. Updates will continue to be shared on the IT Statuspage.

Identified: A password reset is required for all London faculty, staff, and students as part of ongoing efforts to address account access-related issues. Please reset passwords for any assigned university account(s) using the guides below.

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: Students and faculty can now find PDF versions of their personalised timetables from timetable@nulondon.ac.uk in their university mailbox. It's highly encouraged to save a copy of this PDF to your computer or print it so that it can be easily accessed later.

Further updates will be shared here on IT Statuspage.

Identified: The Celcat timetabling system is currently offline. Northeastern University IT teams are aware and are working to address it as quickly as possible. There’s no estimated time for it to return online, but updates will be shared to the IT Statuspage.

To help reduce disruption to the first week of the new term, students and faculty can expect to receive PDF versions of their personalised timetables in their mailbox from timetable@nulondon.ac.uk by Sunday morning.

To get support about this or any other IT-related issues from London, please contact the IT Service Desk 24/7 at +44 20 3318 2507, help@northeastern.edu, or by visiting the Tech Service Portal.

Monitoring: IT teams continue to monitor and support London faculty, students, and staff with password resets, but will never ask you to share your password by email. If you receive an email that asks you to share your password, please report to phishcatcher@northeastern.edu immediately and do not respond.

If you need assistance with a reset, the following guides may help clarify and address questions:

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance. If you don’t have access to the alternate email address on file, speaking directly to a member of the IT support team by phone or in-person is the best way to get assistance.

London network account including access to Canvas and eduroam: Reset your Northeastern Microsoft account password first. Then, follow these step-by-step instructions for resetting your London network account password.

Identified: Papercut printing is back online. The printing service on the London campus is available again.

Identified: The London self-service portal is back online. Faculty, staff, and students can now follow the instructions below to reset their London network account password.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: The London network account password reset tool is offline. Teams are working to restore service as quickly as possible.

Celcat is timetabling system is back online.

Updates will continue to be shared on the IT Statuspage.

Identified: Papercut on the Web in London is offline. Printing on the London campus from non-university-issued devices is unavailable. There's no current estimate on when the service will return. Updates will continue to be shared on the IT Statuspage.

Identified: A password reset is required for all London faculty, staff, and students as part of ongoing efforts to address account access-related issues. Please reset passwords for any assigned university account(s) using the guides below.

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: Students and faculty can now find PDF versions of their personalised timetables from timetable@nulondon.ac.uk in their university mailbox. It's highly encouraged to save a copy of this PDF to your computer or print it so that it can be easily accessed later.

Further updates will be shared here on IT Statuspage.

Identified: The Celcat timetabling system is currently offline. Northeastern University IT teams are aware and are working to address it as quickly as possible. There’s no estimated time for it to return online, but updates will be shared to the IT Statuspage.

To help reduce disruption to the first week of the new term, students and faculty can expect to receive PDF versions of their personalised timetables in their mailbox from timetable@nulondon.ac.uk by Sunday morning.

To get support about this or any other IT-related issues from London, please contact the IT Service Desk 24/7 at +44 20 3318 2507, help@northeastern.edu, or by visiting the Tech Service Portal.

Monitoring: IT teams continue to monitor and support London faculty, students, and staff with password resets, but will never ask you to share your password by email. If you receive an email that asks you to share your password, please report to phishcatcher@northeastern.edu immediately and do not respond.

If you need assistance with a reset, the following guides may help clarify and address questions:

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance. If you don’t have access to the alternate email address on file, speaking directly to a member of the IT support team by phone or in-person is the best way to get assistance.

London network account including access to Canvas and eduroam: Reset your Northeastern Microsoft account password first. Then, follow these step-by-step instructions for resetting your London network account password.

Identified: Papercut printing is back online. The printing service on the London campus is available again.

Identified: The London self-service portal is back online. Faculty, staff, and students can now follow the instructions below to reset their London network account password.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: The London network account password reset tool is offline. Teams are working to restore service as quickly as possible.

Celcat is timetabling system is back online.

Updates will continue to be shared on the IT Statuspage.

Identified: Papercut on the Web in London is offline. Printing on the London campus from non-university-issued devices is unavailable. There's no current estimate on when the service will return. Updates will continue to be shared on the IT Statuspage.

Identified: A password reset is required for all London faculty, staff, and students as part of ongoing efforts to address account access-related issues. Please reset passwords for any assigned university account(s) using the guides below.

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: Students and faculty can now find PDF versions of their personalised timetables from timetable@nulondon.ac.uk in their university mailbox. It's highly encouraged to save a copy of this PDF to your computer or print it so that it can be easily accessed later.

Further updates will be shared here on IT Statuspage.

Identified: The Celcat timetabling system is currently offline. Northeastern University IT teams are aware and are working to address it as quickly as possible. There’s no estimated time for it to return online, but updates will be shared to the IT Statuspage.

To help reduce disruption to the first week of the new term, students and faculty can expect to receive PDF versions of their personalised timetables in their mailbox from timetable@nulondon.ac.uk by Sunday morning.

To get support about this or any other IT-related issues from London, please contact the IT Service Desk 24/7 at +44 20 3318 2507, help@northeastern.edu, or by visiting the Tech Service Portal.

Resolved: This issue has been resolved. The Network Infrastructure team is engaged with a third-party service provider to perform a root cause analysis.

Monitoring: The issue has been identified and fix put in place. Services are back up and will be monitored.

If any issues persist, please contact the IT Service Desk at 617.373.4357, help@northeastern.edu, or through the Tech Service Portal.

Identified: A fix is in place and teams are getting confirmation that it has restored access to services.

Investigating: Network Infrastructure team is investigating reports of multiple services and applications being unavailable following a firewall VPN upgrade last night. Updates will be shared to Statuspage.

Monitoring: IT teams continue to monitor and support London faculty, students, and staff with password resets, but will never ask you to share your password by email. If you receive an email that asks you to share your password, please report to phishcatcher@northeastern.edu immediately and do not respond.

If you need assistance with a reset, the following guides may help clarify and address questions:

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance. If you don’t have access to the alternate email address on file, speaking directly to a member of the IT support team by phone or in-person is the best way to get assistance.

London network account including access to Canvas and eduroam: Reset your Northeastern Microsoft account password first. Then, follow these step-by-step instructions for resetting your London network account password.

Identified: Papercut printing is back online. The printing service on the London campus is available again.

Identified: The London self-service portal is back online. Faculty, staff, and students can now follow the instructions below to reset their London network account password.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: The London network account password reset tool is offline. Teams are working to restore service as quickly as possible.

Celcat is timetabling system is back online.

Updates will continue to be shared on the IT Statuspage.

Identified: Papercut on the Web in London is offline. Printing on the London campus from non-university-issued devices is unavailable. There's no current estimate on when the service will return. Updates will continue to be shared on the IT Statuspage.

Identified: A password reset is required for all London faculty, staff, and students as part of ongoing efforts to address account access-related issues. Please reset passwords for any assigned university account(s) using the guides below.

Northeastern Microsoft account, including access to university email and Workday: Refer to the How to reset your Northeastern account password article for guidance.

London network account including access to Canvas and eduroam: In the NU London self-service portal, select Forgot your password?. Enter your London network account username and follow the instructions to enroll in self-service and reset your password.

For additional help with resetting passwords, please phone the IT Service Desk at +44 20 3318 2507. Agents are available to assist 24/7.

Identified: Students and faculty can now find PDF versions of their personalised timetables from timetable@nulondon.ac.uk in their university mailbox. It's highly encouraged to save a copy of this PDF to your computer or print it so that it can be easily accessed later.

Further updates will be shared here on IT Statuspage.

Identified: The Celcat timetabling system is currently offline. Northeastern University IT teams are aware and are working to address it as quickly as possible. There’s no estimated time for it to return online, but updates will be shared to the IT Statuspage.

To help reduce disruption to the first week of the new term, students and faculty can expect to receive PDF versions of their personalised timetables in their mailbox from timetable@nulondon.ac.uk by Sunday morning.

To get support about this or any other IT-related issues from London, please contact the IT Service Desk 24/7 at +44 20 3318 2507, help@northeastern.edu, or by visiting the Tech Service Portal.