IT Services - Northeastern University Status
Real-time updates of IT Services - Northeastern University issues and outages
IT Services - Northeastern University status is Partially Degraded Service
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Active Incidents
NUWorks | Account Creation Unavailable
Started 6 Sep 2024 19:14:54 (12 days ago), still ongoing
Minor Incident
Investigating
Other
IT teams are investigating reports of NUworks, powered by Symplicity, failing to create accounts. Updates will be shared to Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Recently Resolved Incidents
No recent incidents
IT Services - Northeastern University Outage Survival Guide
A step-by-step guide to help you survive a IT Services - Northeastern University outage
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IT Services - Northeastern University Components
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IT Services - Northeastern University Account Access and Security
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IT Services - Northeastern University Administration and Business
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Banner - Advancement
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Course Registration and Management
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Employee Hub
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Salesforce
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myNortheastern Portals
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Workday
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IT Services - Northeastern University Communication and Collaboration
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3CLogic Automated Call Distribution
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Exchange (Email)
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five9 Automated Call Distribution
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G Suite
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LISTSERV
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Microsoft SharePoint
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IT Services - Northeastern University Computing and Software
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Jamf
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VPN
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IT Services - Northeastern University Other
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NUWorks | Account Creation Unavailable
Started 6 Sep 2024 19:14:54 (12 days ago), still ongoing
Minor Incident
Investigating
Other
IT teams are investigating reports of NUworks, powered by Symplicity, failing to create accounts. Updates will be shared to Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
IT Services - Northeastern University Public Cloud Services
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IT Services - Northeastern University Spaces at Northeastern
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Robin Dashboard
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IT Services - Northeastern University Research Computing
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IT Services - Northeastern University Student Services
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I Am Here
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Student Hub
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Canvas
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Panopto
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Other
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IT Services - Northeastern University Web Solutions
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Sites at Northeastern
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IT Services - Northeastern University Discovery Cluster Compute
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IT Services - Northeastern University Discovery Cluster Storage
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IT Services - Northeastern University Open onDemand
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IT Services - Northeastern University Schrodinger / Maestro
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IT Services - Northeastern University Alternatives
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SeattleU IT Services InformSU
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Some InformSU Reports Out of Date
Started 16 Sep 2024 23:24:49 (2 days ago), still ongoing
Minor Incident
Investigating
InformSU
We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.
Some real time operational reports will be slightly out of date until the issue is resolved.
We are working with our vendor to have the issue resolved as quickly as possible.
See all
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Rescue and GoToAssist GoToAssist Remote Support v5
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GoToAssist Remote Support v5 and Rescue Lens - Unable to login
Started 19 Jul 2024 11:54:53 (2 months ago), still ongoing
Critical Incident
Identified
GoToAssist Remote Support v5
Rescue Lens
We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.
Our engineers are working to resolve the issue and will provide another update shortly.
Rescue and GoToAssist Rescue Lens
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GoToAssist Remote Support v5 and Rescue Lens - Unable to login
Started 19 Jul 2024 11:54:53 (2 months ago), still ongoing
Critical Incident
Identified
GoToAssist Remote Support v5
Rescue Lens
We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.
Our engineers are working to resolve the issue and will provide another update shortly.
See all
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