SolarWinds Service Desk Status

We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.

Some real time operational reports will be slightly out of date until the issue is resolved.

We are working with our vendor to have the issue resolved as quickly as possible.

We are currently experiencing system wide disruptions with the UK1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 08 6465.

We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

Our engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that G2ARSv5 and Rescue Lens customers may be experiencing issues while accessing the application.

Our engineers are working to resolve the issue and will provide another update shortly.

IT teams are investigating reports of NUworks, powered by Symplicity, failing to create accounts. Updates will be shared to Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.