SolarWinds Service Desk Status

Resolved: This incident has been resolved.

Monitoring: We are actively monitoring the situation following the recent fix. We appreciate your patience and understanding, and will share additional updates as necessary. Thank you.

Monitoring: We are actively monitoring the situation following the recent fix. We appreciate your patience and understanding, and will share additional updates as necessary. Thank you.

Monitoring: We have applied a fix, and services have now been restored. We will continue to monitor the situation closely for some time before marking the incident as resolved. We appreciate your patience and understanding and will provide further updates as needed. Thank you.

Identified: We are currently addressing an issue impacting the GenAI features within the Service Desk. We continued to be affected by the issue with our cloud service provider. We will continue to monitor the situation, and the next update will be in about 12 hours from now. We will actively coordinate with the relevant parties and take all necessary steps to restore full functionality as quickly as possible. We appreciate your patience and understanding and will continue to provide updates as progress is made. Thank you.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently addressing an issue impacting the GenAI features within the Service Desk. A larger issue with our public cloud service provider is preventing us from deploying a fix for this issue at the moment; however, we will deploy the fix as soon as possible. We are actively coordinating with the relevant parties and taking all necessary steps to restore full functionality as quickly as possible. We appreciate your patience and understanding and will continue to provide updates as progress is made. Thank you.

Identified: We are currently addressing an issue impacting the GenAI features within the Service Desk. Our team has identified a critical dependency that is essential to resolving the problem. While this dependency lies outside our direct control, we are actively coordinating with the relevant parties and taking all necessary steps to restore full functionality as quickly as possible. We appreciate your patience and understanding and will continue to provide updates as progress is made. Thank you.

Identified: We are actively working to resolve an issue affecting the GenAI features within the Service Desk. Our team has identified a key dependency required for resolution. Although this dependency is outside our control, we are taking all necessary steps to restore full functionality as soon as possible. Thank you for your patience and understanding. We will continue to share updates as progress is made.

Identified: We are currently working to resolve an issue impacting the GenAI features in the Service Desk. Our team has identified a key dependency that must be addressed as part of the resolution. While this dependency is outside of our direct control, we are actively taking all necessary steps to restore full functionality as soon as it is resolved. We appreciate your patience and understanding, and we will continue to provide updates as progress is made.

Identified: We’re currently working on resolving an issue affecting service desk GenAI features. Our team has identified a key dependency that must be addressed in the resolution process. While this dependency is outside our direct control, we are actively implementing all necessary steps to restore full functionality as soon as it is resolved. We appreciate your patience and understanding, and we’ll continue to keep you updated on progress.

Investigating: Service Desk GenAI is not successfully generating descriptions/summaries in a timely manner. We are aware of this problem, and our engineering team is working to fix it as soon as possible. We apologize for the inconvenience and appreciate your patience.

Resolved: This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Monitoring: Following the resolution of the issue with AWS, we are keeping the service desk environment into Monitoring mode to ensure full operational stability.

At this time, we are closely monitoring the environment to confirm everything is functioning as expected.

If you are still experiencing any issues, please don’t hesitate to reach out to us at [email protected].

Monitoring: We’ve observed some improvement from our service provider in mitigating the issue. We are continuing to monitor for any further issues and will provide updates as necessary.

Monitoring: We are continuing to monitor for any further issues and will provide updates as necessary.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: There has been some improvement with our service provider mitigating the issue, we will continue to monitor the situation.

Identified: We are continuing to work on a fix for this issue.

Identified: We experienced a temporary service disruption with our cloud service provider in the N. Virginia region, causing increased error rates and latency. Mitigation efforts by the cloud service provider are underway, and most services are showing signs of recovery though some services still lay affected. Some delays may persist as our cloud service provider is working through backlogs—Thank you for your patience.