TOPdesk SaaS Status

Resolved: Our Saas Operations team has temporarily increased the SQL servers ressources on EU1. This fix has confirmed to have reduced performance issues for the affected customers, so the major will be closed.

In the meantime, the root cause for the CPU issue is still being investigated.

Investigating: We are currently experiencing disruptions with EU1 Container 08, 20, 22 and 24. 

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:

• The date and time of the last reproduction of this issue
• The username of the user that reproduced this issue
• A description of what the user was doing in TOPdesk
• Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 5945.

Resolved: We have scaled up resources for our EU1 datacenter to address the disruption, and this solution has restored stability. We are confident in its effectiveness.

Our team is continuing to investigate the root cause to implement a permanent fix and prevent future occurrences.

For more details, please refer to the post-mortem which will be announced here on the status page.

Investigating: Since the increase in resources, we have received more and more feedback from customers that the problems have been resolved.

Our team is still investigating the root cause to ensure a long-term resolution.

Investigating: We have successfully scaled up resources within our EU1 datacenter. As a result, customers should experience improved performance.

Our team is still investigating the root cause to ensure a long-term resolution.

Investigating: We are experiencing slowness and intermittent accessibility issues for customers in our EU1 datacenter. Our team of engineers is actively investigating the problem.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Further updates will be provided as more information becomes available.

Investigating: We are currently experiencing disruptions with EU1. 

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 5087.