TOPdesk SaaS Status

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigation the cause of this outage. We will keep you updates every 30 minutes

Investigating: We are continuing to investigate this issue.

Investigating: TOPdesk environment unreachable for hosting location in Canada

Investigating: The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready. Our fix will be introduced in TOPdesk version 16.06.004.

When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension.

Our apologies for the inconvenience.

Investigating: Update: a workaround has been implemented, and the fix will be rolled out with the next release. The next version will usually be release within the next week.

Investigating: We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0  Customers experience issues login in as an Operator. The page will infinitely buffer.

Turning off the browser plugin/extension and restarting your browser will resolve the issue for now. We will investigate further and will update you on the fix.

Our apologies for the inconvenience.  Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 895.

Resolved: We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected.

As no additional problems have been identified, we will proceed with closing this major.

Monitoring: We have restarted the import service and are seeing improvements in the performance. Imports can now executed again.

We will continue to monitor the situation.

Investigating: We are currently experiencing a disruption to the import service on EU1.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.