TOPdesk SaaS Status

Identified: The issue has been identified and a fix is being implemented.

Investigating: We would like to inform you about a recent issue related to our latest version upgrade, which has caused some disruptions in our automation processes. Specifically, certain events might not trigger as expected, leading to failures in automation workflows. No error messages will be displayed in the interface. The affected events and actions appear to involve special characters such as Æ, æ, Ø, ø, Å, å, ö, among others.

Our development team has promptly addressed the issue and a fix has been created. The deployment of this fix will occur in two phases:

• The first group will receive the update tonight.
• The second group will receive the update tomorrow night.

We understand the inconvenience this may cause and appreciate your patience as we work to restore normal operations. If you have any questions or require assistance, please do not hesitate to contact our support team. For the latest updates on this issue, please visit our TOPdesk Status Page: https://status.topdesk.com.

Thank you for your understanding.

Resolved: Our engineers have taken action to improve the performance of the affected servers. We are seeing the environments that were affected coming back online, and that the performance is nominal.

We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference.

If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.

Investigating: Our engineers have taken action to improve the performance of the affected servers. We are seeing the environments that were affected coming back online, and that the performance is nominal.

We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference.

If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.

Investigating: We are currently experiencing disruptions with the EU4 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

Multiple clients reporting problems with availability on EU4.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 1932.