OIT Services Status: check for OIT Services outages and issues

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Banner Admin Modules

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Banner Admin Partial Outage

Started 29 May 2026 16:26:20 (7 days ago), resolved 30 May 2026 01:01:18 (7 days ago)

Major Incident

Resolved

Banner Admin Modules

We have received reports that Banner Admin is currently experiencing issues at login.

A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!

See all updates

UAOnline

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Banner 9

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Automic

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EIS

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Jasper Reports

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SSB 8

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Degree Works Composer (UAA)

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Google Apps Drive

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Google Apps Single Sign On

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OIT Services Alaska.edu website

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Alaska.edu Edit Server

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keys.alaska.edu

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Microsoft Office 365 License

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Microsoft 365 License Changes & Issues

Started 10 Oct 2025 20:16:32 (8 months ago), still ongoing

Major Incident

Identified

Microsoft Office 365 License

Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Foxit License

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OIT Services Zoom

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Zoom Phone

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OIT Services UA Network Connectivity

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UAF Campus Connectivity

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UAF Wireless

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Authentication issue is preventing login to certain UA systems.

Started 16 May 2026 17:49:42 (20 days ago), resolved 1 Jun 2026 17:05:56 (4 days ago)

Critical Incident

Resolved

UAF Wireless

VDI - Virtual Desktop Infrastructure

Other IT Services

There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

Resolved: Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1 Jun 2026 17:05:56 (4 days ago)

Monitoring: As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

21 May 2026 16:30:33 (15 days ago)

Monitoring: As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

20 May 2026 16:00:26 (16 days ago)

Monitoring: As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 16:21:34 (17 days ago)

Monitoring: As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 00:18:57 (18 days ago)

Monitoring: As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

18 May 2026 21:36:08 (18 days ago)

Identified: As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 20:17:16 (18 days ago)

Identified: As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 19:02:20 (18 days ago)

Identified: As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 18:18:48 (18 days ago)

Identified: As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 17:14:59 (18 days ago)

Identified: As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 16:14:36 (18 days ago)

Identified: As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 15:03:08 (18 days ago)

Identified: As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 07:03:25 (19 days ago)

Identified: As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

Our next scheduled update is 11PM. Thank you for your patience while we find a solution.

18 May 2026 01:19:04 (19 days ago)

Investigating: As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience while we find a solution.

17 May 2026 21:03:09 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience.

17 May 2026 15:52:50 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here tomorrow morning. Thank you for your patience.

17 May 2026 07:00:42 (20 days ago)

Investigating: Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 23:34:00 (20 days ago)

Investigating: Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 22:55:56 (20 days ago)

Investigating: Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 21:31:45 (20 days ago)

Investigating: There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 20:21:49 (20 days ago)

Investigating: There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 19:23:12 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 18:24:29 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:49:42 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:30:14 (20 days ago)

Investigating: There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

16 May 2026 16:20:06 (20 days ago)

See all updates

OIT Services UAF/SW File Servers

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OIT Services ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW

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OIT Services VDI - Virtual Desktop Infrastructure

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Authentication issue is preventing login to certain UA systems.

Started 16 May 2026 17:49:42 (20 days ago), resolved 1 Jun 2026 17:05:56 (4 days ago)

Critical Incident

Resolved

UAF Wireless

VDI - Virtual Desktop Infrastructure

Other IT Services

There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

Resolved: Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1 Jun 2026 17:05:56 (4 days ago)

Monitoring: As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

21 May 2026 16:30:33 (15 days ago)

Monitoring: As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

20 May 2026 16:00:26 (16 days ago)

Monitoring: As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 16:21:34 (17 days ago)

Monitoring: As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 00:18:57 (18 days ago)

Monitoring: As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

18 May 2026 21:36:08 (18 days ago)

Identified: As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 20:17:16 (18 days ago)

Identified: As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 19:02:20 (18 days ago)

Identified: As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 18:18:48 (18 days ago)

Identified: As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 17:14:59 (18 days ago)

Identified: As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 16:14:36 (18 days ago)

Identified: As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 15:03:08 (18 days ago)

Identified: As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 07:03:25 (19 days ago)

Identified: As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

Our next scheduled update is 11PM. Thank you for your patience while we find a solution.

18 May 2026 01:19:04 (19 days ago)

Investigating: As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience while we find a solution.

17 May 2026 21:03:09 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience.

17 May 2026 15:52:50 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here tomorrow morning. Thank you for your patience.

17 May 2026 07:00:42 (20 days ago)

Investigating: Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 23:34:00 (20 days ago)

Investigating: Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 22:55:56 (20 days ago)

Investigating: Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 21:31:45 (20 days ago)

Investigating: There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 20:21:49 (20 days ago)

Investigating: There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 19:23:12 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 18:24:29 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:49:42 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:30:14 (20 days ago)

Investigating: There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

16 May 2026 16:20:06 (20 days ago)

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Authentication issue is preventing login to certain UA systems.

Started 16 May 2026 17:49:42 (20 days ago), resolved 1 Jun 2026 17:05:56 (4 days ago)

Critical Incident

Resolved

UAF Wireless

VDI - Virtual Desktop Infrastructure

Other IT Services

There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

Resolved: Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1 Jun 2026 17:05:56 (4 days ago)

Monitoring: As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

21 May 2026 16:30:33 (15 days ago)

Monitoring: As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

20 May 2026 16:00:26 (16 days ago)

Monitoring: As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 16:21:34 (17 days ago)

Monitoring: As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

19 May 2026 00:18:57 (18 days ago)

Monitoring: As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.

18 May 2026 21:36:08 (18 days ago)

Identified: As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 20:17:16 (18 days ago)

Identified: As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 19:02:20 (18 days ago)

Identified: As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 18:18:48 (18 days ago)

Identified: As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 17:14:59 (18 days ago)

Identified: As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.

18 May 2026 16:14:36 (18 days ago)

Identified: As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 15:03:08 (18 days ago)

Identified: As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

18 May 2026 07:03:25 (19 days ago)

Identified: As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

Our next scheduled update is 11PM. Thank you for your patience while we find a solution.

18 May 2026 01:19:04 (19 days ago)

Investigating: As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience while we find a solution.

17 May 2026 21:03:09 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience.

17 May 2026 15:52:50 (19 days ago)

Investigating: The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here tomorrow morning. Thank you for your patience.

17 May 2026 07:00:42 (20 days ago)

Investigating: Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 23:34:00 (20 days ago)

Investigating: Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 22:55:56 (20 days ago)

Investigating: Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

16 May 2026 21:31:45 (20 days ago)

Investigating: There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 20:21:49 (20 days ago)

Investigating: There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 19:23:12 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 18:24:29 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:49:42 (20 days ago)

Investigating: An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

16 May 2026 17:30:14 (20 days ago)

Investigating: There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

16 May 2026 16:20:06 (20 days ago)

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