OIT Services Status

Identified: Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Resolved: The rollback of disabled UA Google accounts has been completed and affected accounts should be accessible again. If your Google account appears to be disabled, please contact your campus IT helpdesk for assistance.

Thank you again for your time and patience as we followed the resolution of this issue!

Monitoring: The rollback is in-progress and continuing to re-enable affected accounts. OIT PAWS states that once the rollback is complete, the intended change will be implemented again with corrected filters.

We will continue to monitor the situation until the corrected change is implemented. Reporting will continue starting at the beginning of the business day (8:00 AM) tomorrow.

Thank you again for your time and patience!

Identified: OIT PAWS has initiated the rollback for the change that resulted in some erroneous disabled accounts. They expect this process to take a few hours. Affected users are still encouraged to contact their campus IT helpdesk to ensure their accounts are configured correctly for the future change!

We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time as we work to resolve this issue!

Identified: We have received reports that UA Google is currently experiencing issues. The OIT PAWS team is aware and has identified the cause to be related to a change intended to archive inactive accounts. They are rolling back the change, but we encourage affected users to contact their IT helpdesk to verify that their accounts are properly configured for when the change is rolled out in the future. We will be making updates at 1-hour intervals as we work towards a fix.

Thank you for your patience during the resolution of this issue!