OIT Services Status

Investigating: We are beginning to receive reports that slowness and intermittent connectivity to the IdP for SSO logins is recurring. OIT PAWS, IAM, and Networking have been alerted to continue investigation.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.

Monitoring: SSO services appear to remain stable. OIT technicians will continue to monitor the stability of the services until 10:00AM today, at which time you can expect another update.

Thank you again for your patience during the resolution of this issue!

Monitoring: UA SSO services are currently up and fully operational. OIT technicians will continue to monitor the service for stability tonight. Our next update is expected tomorrow morning at 8AM.

If you continue to experience any issues logging into UA services, please contact your local campus helpdesk.

Investigating: We have received reports that UA SSO logins are currently experiencing slowness resulting 'Connection Reset' errors. The OIT PAWS team is currently investigating with OIT Networking and IAM, and we will be making updates at 3-hour intervals.

Repeated attempts to log in do have a chance of working-- this is the only known workaround at this time.

Thank you for your patience during the resolution of this issue!

Monitoring: Due to Fairbanks weather conditions, the NTS Service Desk will have limited in-person support today, Feb 24th, between 8AM-5PM, with a break from 11:30AM - 12:30PM. The NTS Service Desk will remain open for phone, email and chat support during regularly scheduled hours, 7:30AM - 7:30PM.

https://www.uaf.edu/nooktech/get-help/

Monitoring: Due to Fairbanks weather conditions, in-person support will be unavailable on Monday, Feb 23rd. The NTS Service Desk will remain available over phone, email and chat.

https://www.uaf.edu/nooktech/get-help/

Identified: Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!