OIT Services Status

Resolved: NextGen reports that a fix for the service degradation we have been experiencing was pushed, and the OIT PAWS team has confirmed our instance of Dynamic Forms is reflecting those changes. We are marking this incident as resolved; please contact the NTS Service Desk if you are continuing to experience any issues with NextGen Dynamic Forms.

Thank you again for your patience during the resolution of this issue!

Monitoring: PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified. NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.

Monitoring: PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified. NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.

Monitoring: There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!

Monitoring: There have been no further updates from NextGen Web Solutions; the OIT PAWS team has confirmed the issues following the update are still present and is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!

Monitoring: There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Monitoring: There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at the start of business (7:30AM AKDT).

Thank you again for your patience during the resolution of this issue!

Monitoring: There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Monitoring: NextGen Web Solutions has indicated that issues related to DynamicForms URLs and email notifications have been fully resolved. The following issues may still be affecting DynamicForms admin queues:

• Misaligned columns
• Unique identifiers (GUIDs) appearing in place of their associated values
• Sorting functionality is unavailable
• Preferences (including field selections) not displaying correctly

NextGen is working to resolve these outstanding issues; we will continue making updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Monitoring: There have been no updates reported from the vendor yet, and the OIT PAWS team is continuing to monitor their channel of communication with them. PAWS technicians have discovered the below information, for users affected:

1. Sorting on the Forms Admin Queue page is currently non-functional.
2. Column Views on the Forms Admin page appear to have reverted to earlier states. If you think a column is missing in your Forms Admin queue, navigate to that form's Admin Queue view, then select the Preferences > Fields drop-down, and review selected/unselected fields.

We will be making updates when new information is available, and at three-hour intervals.

Monitoring: Issues with NextGen links appear to have been resolved, and we are awaiting a response from the vendor at this time. We will continue to make updates as new information is made available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Identified: There have been no updates reported from the vendor yet, and the OIT PAWS team is continuing to monitor their channel of communication with them. We will be making updates when new information is available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Identified: We have received reports that NextGen Dynamic Forms is currently experiencing issues related to the most recent release. At this time, the only functional issue appears to be with table element sorting. The OIT PAWS team has reached out to the vendor; we will be making updates when new information is available, and at end-of-day today (5:00PM AKDT).

Thank you for your patience during the resolution of this issue!