OIT Services Status

Resolved: We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.

Thank you again, and happy Friday!

Monitoring: The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!

Monitoring: The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Monitoring: The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Investigating: OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.

Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.

Investigating: The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.

Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Investigating: Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Thanks so much for your time!

Investigating: We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

Resolved: OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable.

The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk.

Thanks so much for your time and patience as we followed the resolution of this incident.

Monitoring: Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time.

Please report any continued issues with Banner speed and functionality to your campus IT helpdesk.

Thank you again for your time and patience as we followed the resolution of this issue!

Identified: Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline.

We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!

Identified: OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down.

We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!

Identified: We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!

Resolved: We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.

Thank you again, and happy Friday!

Monitoring: The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!

Monitoring: The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Monitoring: The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Investigating: OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.

Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.

Investigating: The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.

Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Investigating: Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Thanks so much for your time!

Investigating: We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

Resolved: OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable.

The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk.

Thanks so much for your time and patience as we followed the resolution of this incident.

Monitoring: Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time.

Please report any continued issues with Banner speed and functionality to your campus IT helpdesk.

Thank you again for your time and patience as we followed the resolution of this issue!

Identified: Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline.

We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!

Identified: OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down.

We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!

Identified: We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!

Resolved: We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.

Thank you again, and happy Friday!

Monitoring: The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!

Monitoring: The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Monitoring: The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.

Investigating: OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.

Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.

Investigating: The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.

Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Investigating: Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Thanks so much for your time!

Investigating: We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

Identified: Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!