OIT Services Status

Monitoring: The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

Investigating: We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals.

Thank you for your patience during the resolution of this issue!

Identified: Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Resolved: The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

Monitoring: The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

Monitoring: There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk.

We will make updates on this situation at the start of the business day 8:00am and as new information becomes available. Thank you for your patience during the resolution of this issue!

Monitoring: We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue.

We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!

Resolved: The most recent update from Instructure is:

"Canvas by Instructure is fully operational and remains safe to use. Core learning data is not compromised. Instructure will give you clear guidance if any action is required on your end. Right now, there's nothing you need to do. We'll post another update within 48 hours and we're working on delivering a summary of the forensics report; which we'll share as soon as it's ready."

Please continue to reference https://www.instructure.com/incident_update for the latest information from the data breach.

Thank you again for your patience on the resolution of this issue!

Monitoring: The most recent update from Instructure is:

Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance.

You can continue to view real-time updates as they make them at https://status.instructure.com/incidents/m88d7ymwpzpy and we will continue to monitor for updates until the end of the business day (5:00PM) today.

Thank you again for your patience as we follow the resolution of this issue!

Identified: The most recent update from Instructure is:  

Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible

You can continue to view real-time updates as they make them at https://status.instructure.com/incidents/m88d7ymwpzpy and we will continue to make updates starting at the beginning of the business day (8:00AM) tomorrow.  

Thank you again for your patience as we follow the resolution of this issue!

Identified: Instructure, the vendor hosting Canvas, is now reporting on this outage, and their real-time updates can be viewed here: https://status.instructure.com/incidents/m88d7ymwpzpy

We will continue to make updates as new information becomes available, as well as at the end of the business day (5:00PM) today. Thank you again for your time and patience!

Investigating: We have received reports that Canvas appears to be under maintenance by the vendor; the NTS Systems Engineering team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!