OIT Services Status

Monitoring: We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.

If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.

When signing into your managed Mac for the first time today:

1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.

If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.

Investigating: NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in. If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.

Investigating: NTS TSS team is currently investigating the cause of this issues.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in. If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.

Investigating: The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in. If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.

Investigating: We have received reports that the Iru web login option is currently experiencing issues. The NTS Technology Support Services team is currently investigating, and we will be making updates at 3 hour intervals.

Switching to local login should allow you to log into your Mac.

Thank you for your patience during the resolution of this issue!

Identified: Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Resolved: We've had no further reports of issues calling the University, and the Fairbanks North Star Borough School District confirmed that their similar issues have been resolved. We are considering this outage resolved at this time; please call your campus IT service desk if you continue to have any issues contacting any UA campus by phone!

Thanks so much for your time.

Monitoring: Some AT&T mobile customers are currently unable to complete calls to campus phone numbers. This issue has been identified as originating with AT&T's network, not with our phone systems or services.

We are monitoring the situation and will provide an update once calls are confirmed to be working normally again.