CallTower Status
Real-time updates of CallTower issues and outages
CallTower status is Operational
Intermedia
Active Incidents
No active incidents
Recently Resolved Incidents
Some CallTower customers may have briefly experienced issues with Intermedia Contact Center Voice and login. The issue was identified as an Intermedia service outage and has since been resolved.
Update from Intermedia:
Intermedia Engineering teams identified the root cause as a Cloudflare service disruption that affected connectivity to certain Intermedia services. The third-party provider has since restored service, and Intermedia has verified that Email, Contact Center, and Voice services are fully operational. If any issues persist, customers are advised to contact Intermedia Support for assistance.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
CallTower Outage Survival Guide
CallTower Components
CallTower Cisco Unified Communications
Cisco Voice
Cisco Jabber
VoiceCube
Attendant Console
Cisco Webex Calling
CT Text
CallTower CT Cloud
CT Cloud SIP
CT Cloud Voice
Attendant Console
CT Cloud Meeting
CallTower Microsoft
Microsoft 365
Microsoft Teams - Direct Routing
Microsoft Operator Connect
CT Text
CallTower Contact Center
Clarity Connect
Five9
Intermedia
Some CallTower customers may have briefly experienced issues with Intermedia Contact Center Voice and login. The issue was identified as an Intermedia service outage and has since been resolved.
Update from Intermedia:
Intermedia Engineering teams identified the root cause as a Cloudflare service disruption that affected connectivity to certain Intermedia services. The third-party provider has since restored service, and Intermedia has verified that Email, Contact Center, and Voice services are fully operational. If any issues persist, customers are advised to contact Intermedia Support for assistance.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.