CallTower status is Operational

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Cisco Webex Calling
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Cisco Webex Contact Center
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

US Webex Customers experiencing call quality degradation, or call failures
Started 30 Jul 2025 15:33:18 (7 days ago), resolved 1 Aug 2025 15:26:17 (5 days ago)
Minor Incident
Resolved
Cisco Webex Contact Center
Cisco Webex Calling

Cisco has announced they are continuing to experience a network event similar to the one they had Yesterday, 730/2025. Cisco Engineering teams are collaborating on potential mitigation actions, including rerouting and optimizing network traffic to resolve the impact. This issue may cause degradation in media quality for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail, and certain Cisco Calling Plan services may also experience failures.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

CallTower Outage Survival Guide

A step-by-step guide to help you survive a CallTower outage
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    CallTower Components

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    Cisco Webex Calling
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    US Webex Customers experiencing call quality degradation, or call failures
    Started 30 Jul 2025 15:33:18 (7 days ago), resolved 1 Aug 2025 15:26:17 (5 days ago)
    Minor Incident
    Resolved
    Cisco Webex Contact Center
    Cisco Webex Calling

    Cisco has announced they are continuing to experience a network event similar to the one they had Yesterday, 730/2025. Cisco Engineering teams are collaborating on potential mitigation actions, including rerouting and optimizing network traffic to resolve the impact. This issue may cause degradation in media quality for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail, and certain Cisco Calling Plan services may also experience failures.

    CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

    CT Text
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    CallTower Microsoft

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    CT Text
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    CallTower Contact Center

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    Intermedia
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    Cisco Webex Contact Center
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    US Webex Customers experiencing call quality degradation, or call failures
    Started 30 Jul 2025 15:33:18 (7 days ago), resolved 1 Aug 2025 15:26:17 (5 days ago)
    Minor Incident
    Resolved
    Cisco Webex Contact Center
    Cisco Webex Calling

    Cisco has announced they are continuing to experience a network event similar to the one they had Yesterday, 730/2025. Cisco Engineering teams are collaborating on potential mitigation actions, including rerouting and optimizing network traffic to resolve the impact. This issue may cause degradation in media quality for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail, and certain Cisco Calling Plan services may also experience failures.

    CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

    Solgari
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    CallTower Global SIP Trunk

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    CallTower Hosted Cloud Based PBX

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    CallTower Zoom

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    CallTower Connect

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    CallTower Skype for Business

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