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Active Incidents

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Started 27 Jun 2026 17:46:03 (1 day ago), still ongoing

Critical Incident

Monitoring

DEX On Premises Platform Updates

We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access.

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected

Current Status Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours.

Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

Monitoring: Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.

We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June

28 Jun 2026 12:49:28 (8 hours ago)

Identified: Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update

The next update will be before 14:00 UTC

28 Jun 2026 09:55:54 (11 hours ago)

Identified: We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start. Further updates will be provided 28/6/26 @10am

27 Jun 2026 21:37:42 (24 hours ago)

Identified: We have identified the issue and teams are working towards a fix.

27 Jun 2026 19:10:02 (1 day ago)

Investigating: We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access.

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected

Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

27 Jun 2026 17:46:03 (1 day ago)

See all updates

Recently Resolved Incidents

Started 22 Jun 2026 13:37:11 (6 days ago), resolved 22 Jun 2026 14:00:19 (6 days ago)

Minor Incident

Resolved

TeamViewer Services

Management Console

We are currently investigating this issue.

See all updates

TeamViewer Outage Survival Guide

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Started 22 Jun 2026 13:37:11 (6 days ago), resolved 22 Jun 2026 14:00:19 (6 days ago)

Minor Incident

Resolved

TeamViewer Services

Management Console

We are currently investigating this issue.

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TeamViewer Management Console

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Started 22 Jun 2026 13:37:11 (6 days ago), resolved 22 Jun 2026 14:00:19 (6 days ago)

Minor Incident

Resolved

TeamViewer Services

Management Console

We are currently investigating this issue.

See all updates

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DEX Platform – UK South 1

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DEX Platform – North Europe 1

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DEX Platform – Canada Central 1

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DEX Solutions – EU West 1

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1E Client Updates

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DEX On Premises Platform Updates

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DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Started 27 Jun 2026 17:46:03 (1 day ago), still ongoing

Critical Incident

Monitoring

DEX On Premises Platform Updates

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected

Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June

28 Jun 2026 12:49:28 (8 hours ago)

The next update will be before 14:00 UTC

28 Jun 2026 09:55:54 (11 hours ago)

27 Jun 2026 21:37:42 (24 hours ago)

Identified: We have identified the issue and teams are working towards a fix.

27 Jun 2026 19:10:02 (1 day ago)

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected

Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

27 Jun 2026 17:46:03 (1 day ago)

See all updates

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TeamViewer status is Partial Outage

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