Xendit Status

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) MLHUILLIER payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) MLHUILLIER cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 10.40% of requests in the last 15 minutes have been affected
• First triggered at: 2025-12-05 19:48:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_touchngo
• First triggered at: 2025-12-05 18:07:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Philippines
• Over 0.142% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.126% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-49999

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 25.90% of requests in the last 15 minutes have been affected
• First triggered at: 2025-12-05 03:37:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on PAYMAYA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Philippines
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on PAYMAYA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Philippines
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on GCASH
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 21.324s
• First triggered at: 2025-12-03 14:10:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) CEBUANA cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Investigating: Dear Customer,

We would like to inform you that CIMB Virtual Account services are currently experiencing a disruption. During this period, creation, updates, and incoming payments for CIMB Virtual Accounts may be impacted.

We are actively monitoring the situation and will provide updates as more information becomes available.

Thank you for your patience and understanding. Xendit Customer Support

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UOB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_ISLAM payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RHB_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KFH payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT OCBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_CHINA payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2E payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT CIMB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BSN payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AFFIN_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AGRO_NET payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_RAKYAT payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HSBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AMBANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HONG_LEONG_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT ALLIANCE_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT STANDARD_CHARTERED payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT PUBLIC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AFFIN_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HSBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_CHINA payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AMBANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_ISLAM payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2E payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BSN payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT PUBLIC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT ALLIANCE_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_RAKYAT payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UOB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT OCBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AGRO_NET payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HONG_LEONG_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KFH payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT STANDARD_CHARTERED payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT CIMB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RHB_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2E payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT STANDARD_CHARTERED payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KFH payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_RAKYAT payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BSN payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT CIMB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT OCBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_CHINA payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_ISLAM payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AGRO_NET payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT ALLIANCE_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT PUBLIC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RHB_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UOB payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HSBC_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AFFIN_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT AMBANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT HONG_LEONG_BANK payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000 BNI: 10000-100000000 BRI: 10000-100000000 PERMATA: 10000-100000000 Other banks and Ewallets: 10000-100000000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000 BNI: 50000001-100000000 BRI: 10000-100000000 Other banks and Ewallets: 50000001-100000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 46.074s
• First triggered at: 2025-12-02 15:23:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 54.326s
• First triggered at: 2025-12-02 15:11:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 33.718s
• First triggered at: 2025-12-02 14:59:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 46.785s
• First triggered at: 2025-12-02 14:48:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.061% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 29.368s
• First triggered at: 2025-12-02 14:38:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.065% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 13.00% of requests in the last 15 minutes have been affected
• First triggered at: 2025-12-02 14:00:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 26.963s
• First triggered at: 2025-12-02 13:51:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 34.729s
• First triggered at: 2025-12-02 12:14:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 31.595s
• First triggered at: 2025-12-02 12:05:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We were alerted of a payment disruption for QRPH at 06:52 GMT +8

Customers may receive errors on generation of QRPH

We are working with the partner to resolve

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel vn_zalopay
• First triggered at: 2025-12-02 01:58:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel vn_shopeepay
• First triggered at: 2025-12-02 02:01:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 10.20% of requests in the last 15 minutes have been affected
• First triggered at: 2025-12-01 18:01:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 37.151s
• First triggered at: 2025-12-01 13:34:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

For any specific transactions affected during this time, please raise a request/ticket with our Customer Service (CS) team. We will proceed with the necessary reconciliation steps with our partner in a T+1 manner.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative payments provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our partner and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001 PERMATA: 5000-250000000

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000 BNI: 1-9999, above 100000001 PERMATA: 5000-250000000

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001 PERMATA: 5000-250000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 22.275s
• First triggered at: 2025-12-01 09:14:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on TRUEMONEY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Thailand
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.057% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on PAYMAYA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Philippines
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: We are seeing degraded payout performance. We are working with our partner for a resolution.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001 PERMATA: 8000-9999

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000 BNI: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service