Xendit status is Operational

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Fri 14
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Mon 17
Tue 18
Wed 19
now
Direct Debit
Thu 13
Fri 14
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Mon 17
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Wed 19
now
Dashboard
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Sat 15
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Mon 17
Tue 18
Wed 19
now
Topup
Thu 13
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
now

Xendit Remittance Payouts

Thu 13
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
now
E-Wallets - Dana
Thu 13
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
now
E-Wallets - OVO
Thu 13
Fri 14
Sat 15
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Mon 17
Tue 18
Wed 19
now
QR Payments - DANA
Thu 13
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Sat 15
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Mon 17
Tue 18
Wed 19
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

GCash Unavailable
Started 22 Nov 2024 04:27:44 (3 months ago), still ongoing
Critical Incident
Investigating
E-Wallets - GCash

Dear Merchants,

We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

GCash Destination Unavailable
Started 22 Nov 2024 04:13:59 (3 months ago), still ongoing
Critical Incident
Investigating
Disbursement - GCASH

Dear Merchants,

We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 8 Nov 2024 21:02:39 (3 months ago), still ongoing
Minor Incident
Identified
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT RCBC Philippines Disruption
Started 6 Nov 2024 11:53:58 (4 months ago), still ongoing
Critical Incident
Identified
Direct Debit - RCBC

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Recently Resolved Incidents

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 20 Feb 2025 13:45:38 (3 hours ago), resolved 20 Feb 2025 14:36:38 (2 hours ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 20 Feb 2025 09:22:22 (7 hours ago), resolved 20 Feb 2025 09:42:23 (7 hours ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 12.60% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-20 17:19:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE QRPH Philippines Disruption
Started 20 Feb 2025 02:07:57 (14 hours ago), resolved 20 Feb 2025 02:21:58 (14 hours ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.12% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 20 Feb 2025 02:10:15 (14 hours ago), resolved 20 Feb 2025 02:20:12 (14 hours ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Payouts Disruption in Philippines
Started 20 Feb 2025 01:50:14 (15 hours ago), resolved 20 Feb 2025 02:00:18 (14 hours ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

QR_CODE QRPH Philippines Disruption
Started 20 Feb 2025 01:44:57 (15 hours ago), resolved 20 Feb 2025 01:58:58 (14 hours ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.11% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 20 Feb 2025 01:27:24 (15 hours ago), resolved 20 Feb 2025 01:46:24 (15 hours ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 12.40% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-20 09:24:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 20 Feb 2025 00:50:14 (16 hours ago), resolved 20 Feb 2025 01:00:13 (15 hours ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

EWALLET TRUEMONEY Thailand Disruption
Started 19 Feb 2025 21:59:51 (18 hours ago), resolved 19 Feb 2025 22:02:52 (18 hours ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 19 Feb 2025 19:54:02 (21 hours ago), resolved 19 Feb 2025 20:00:03 (20 hours ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 19 Feb 2025 19:26:39 (21 hours ago), resolved 19 Feb 2025 19:56:39 (20 hours ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 19 Feb 2025 16:54:03 (24 hours ago), resolved 19 Feb 2025 17:27:03 (23 hours ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 19 Feb 2025 15:20:13 (1 day ago), resolved 19 Feb 2025 15:30:16 (1 day ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

DIRECT_DEBIT UBP Philippines Disruption
Started 19 Feb 2025 09:46:03 (1 day ago), resolved 19 Feb 2025 10:01:03 (1 day ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET OVO Indonesia Disruption
Started 19 Feb 2025 09:31:46 (1 day ago), resolved 19 Feb 2025 09:39:45 (1 day ago)
Minor Incident
Resolved
E-Wallets - OVO

Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.055% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 19 Feb 2025 09:08:34 (1 day ago), resolved 19 Feb 2025 09:09:34 (1 day ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 31.775s
  • First triggered at: 2025-02-19 17:06:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 19 Feb 2025 09:04:33 (1 day ago), resolved 19 Feb 2025 09:06:33 (1 day ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 31.774s
  • First triggered at: 2025-02-19 17:02:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 19 Feb 2025 08:34:32 (1 day ago), resolved 19 Feb 2025 08:45:32 (1 day ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 21.96s
  • First triggered at: 2025-02-19 15:32:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Test Mode Unavailable
Started 19 Feb 2025 00:04:31 (2 days ago), resolved 19 Feb 2025 00:55:31 (2 days ago)
Major Incident
Resolved
All

Dear Merchants,

We have been notified of errors in test mode. We are working to identify the cause and restore test mode to full capability

Payouts Disruption in Philippines
Started 18 Feb 2025 17:30:21 (2 days ago), resolved 18 Feb 2025 18:20:13 (2 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 18 Feb 2025 16:55:03 (2 days ago), resolved 18 Feb 2025 18:17:03 (2 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET GCASH Philippines Disruption
Started 18 Feb 2025 16:12:48 (2 days ago), resolved 18 Feb 2025 17:25:48 (2 days ago)
Minor Incident
Resolved
E-Wallets - GCash

Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on GCASH
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Philippines
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 18 Feb 2025 16:40:15 (2 days ago), resolved 18 Feb 2025 17:00:19 (2 days ago)
Minor Incident
Resolved
Disbursement - GCASH
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 18 Feb 2025 16:26:02 (2 days ago), resolved 18 Feb 2025 16:50:04 (2 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 18 Feb 2025 09:53:38 (2 days ago), resolved 18 Feb 2025 10:13:34 (2 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 28.702s
  • First triggered at: 2025-02-18 16:51:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 18 Feb 2025 08:45:33 (2 days ago), resolved 18 Feb 2025 09:21:32 (2 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 29.745s
  • First triggered at: 2025-02-18 15:43:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE DANA Indonesia Disruption
Started 18 Feb 2025 08:51:08 (2 days ago), resolved 18 Feb 2025 08:52:09 (2 days ago)
Minor Incident
Resolved
QR Payments - DANA

Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 18 Feb 2025 00:31:53 (3 days ago), resolved 18 Feb 2025 00:35:52 (3 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

BCA Topup Delayed
Started 17 Feb 2025 18:44:22 (3 days ago), resolved 17 Feb 2025 23:56:17 (3 days ago)
Major Incident
Resolved
Topup

Dear merchants,

We have detected delays in BCA topup due to unexpected changes from our partner end. We are working with our partner to resolve this issue.

EWALLET PAYMAYA Philippines Disruption
Started 17 Feb 2025 22:07:23 (3 days ago), resolved 17 Feb 2025 22:19:53 (3 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 14.90% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-18 06:04:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET OVO Indonesia Disruption
Started 17 Feb 2025 22:07:46 (3 days ago), resolved 17 Feb 2025 22:08:45 (3 days ago)
Minor Incident
Resolved
E-Wallets - OVO

Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.05% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 17 Feb 2025 16:00:22 (3 days ago), resolved 17 Feb 2025 22:00:22 (3 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

QR_CODE XENDIT Indonesia Disruption
Started 17 Feb 2025 21:29:35 (3 days ago), resolved 17 Feb 2025 21:32:36 (3 days ago)
Minor Incident
Resolved
QR Payments - Xendit

Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on XENDIT
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Feb 2025 20:50:14 (3 days ago), resolved 17 Feb 2025 21:30:20 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

QR_CODE XENDIT Indonesia Disruption
Started 17 Feb 2025 20:41:35 (3 days ago), resolved 17 Feb 2025 21:00:35 (3 days ago)
Minor Incident
Resolved
QR Payments - Xendit

Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on XENDIT
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Feb 2025 20:10:13 (3 days ago), resolved 17 Feb 2025 20:40:14 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

EWALLET PAYMAYA Philippines Disruption
Started 17 Feb 2025 17:10:23 (3 days ago), resolved 17 Feb 2025 20:06:54 (3 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 14.00% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-18 01:07:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Feb 2025 19:10:15 (3 days ago), resolved 17 Feb 2025 20:00:19 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 17 Feb 2025 13:30:31 (3 days ago), resolved 17 Feb 2025 19:40:32 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 17 Feb 2025 13:30:32 (3 days ago), resolved 17 Feb 2025 19:40:31 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_SCHOOL payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) ECPAY_SCHOOL cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Feb 2025 18:40:12 (3 days ago), resolved 17 Feb 2025 19:00:18 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Payouts Disruption in Philippines
Started 17 Feb 2025 18:20:12 (3 days ago), resolved 17 Feb 2025 18:30:16 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

BCA Topup Delayed
Started 17 Feb 2025 16:29:13 (3 days ago), resolved 17 Feb 2025 18:19:41 (3 days ago)
Major Incident
Resolved
Topup

Dear Customers,

We are detecting an issue with our BCA topup based on an unexpected change on our partner end. We are working with them to resolve the issue.

Payouts Disruption in Philippines
Started 17 Feb 2025 17:00:23 (3 days ago), resolved 17 Feb 2025 18:10:12 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 17 Feb 2025 16:48:02 (3 days ago), resolved 17 Feb 2025 17:35:04 (3 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Feb 2025 16:40:17 (3 days ago), resolved 17 Feb 2025 16:50:15 (3 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 17 Feb 2025 16:26:03 (3 days ago), resolved 17 Feb 2025 16:36:03 (3 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 17 Feb 2025 15:10:17 (3 days ago), resolved 17 Feb 2025 15:30:19 (3 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

DIRECT_DEBIT UBP Philippines Disruption
Started 17 Feb 2025 15:13:03 (3 days ago), resolved 17 Feb 2025 15:18:02 (3 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 17 Feb 2025 14:00:14 (3 days ago), resolved 17 Feb 2025 15:00:28 (3 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 17 Feb 2025 12:09:42 (3 days ago), resolved 17 Feb 2025 12:36:23 (3 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Detailed Transaction Tab Disruption
Started 14 Feb 2025 06:11:56 (6 days ago), resolved 17 Feb 2025 09:15:06 (3 days ago)
Minor Incident
Resolved
Dashboard

Dear customers,

We detected disruption in our Detailed Transactions tab and report. Impact:

  • Transactions created from 11 Feb 4:48 pm - 5:15 pm GMT+7 are missing from Detailed Transaction tab and report -Transactions on transaction tab and report are still correct. Your balance is still correct

Recommended action:

  • If you wanna enquire transactions from the specified time period, please use Transaction Tab/Reports. Transactions outside the time frame are still operational.

We have identified the issue and in the progress of backfilling.

We are sorry for the inconvenience

EWALLET GRABPAY Philippines Disruption
Started 17 Feb 2025 08:11:23 (3 days ago), resolved 17 Feb 2025 08:26:25 (3 days ago)
Minor Incident
Resolved
E-Wallets - Grabpay

Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 18.20% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-17 16:08:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 16 Feb 2025 14:00:20 (4 days ago), resolved 16 Feb 2025 22:10:15 (4 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET DANA Indonesia Disruption
Started 16 Feb 2025 16:45:53 (4 days ago), resolved 16 Feb 2025 17:39:53 (4 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Disruption to Direct Debit Refunds
Started 16 Feb 2025 15:21:14 (4 days ago), resolved 16 Feb 2025 17:37:04 (4 days ago)
Major Incident
Resolved
Direct Debit

Dear customers,

we have identified a disruption to our service.

Impact:

  • Merchants cannot refund payments done before 710pm GMT+7
  • GET Direct Debit payments before 710pm GMT+7 will have errors.

Not impacted:

  • Creation of new payments
  • Incoming payments

We are currently addressing the issue and will update accordingly. Thank you for your patience.

Best Regards, Xendit Team

Payouts Disruption in Philippines
Started 16 Feb 2025 17:10:12 (4 days ago), resolved 16 Feb 2025 17:30:14 (4 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 16 Feb 2025 17:26:02 (4 days ago), resolved 16 Feb 2025 17:27:03 (4 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 16 Feb 2025 16:57:02 (4 days ago), resolved 16 Feb 2025 17:19:04 (4 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 16 Feb 2025 16:50:12 (4 days ago), resolved 16 Feb 2025 17:00:13 (4 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 16 Feb 2025 16:30:03 (4 days ago), resolved 16 Feb 2025 16:39:02 (4 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 16 Feb 2025 12:42:32 (4 days ago), resolved 16 Feb 2025 12:53:33 (4 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 27.74s
  • First triggered at: 2025-02-16 19:40:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 16 Feb 2025 09:06:39 (4 days ago), resolved 16 Feb 2025 09:26:39 (4 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT RCBC Philippines Disruption
Started 16 Feb 2025 02:38:53 (5 days ago), resolved 16 Feb 2025 03:43:52 (5 days ago)
Minor Incident
Resolved
Direct Debit - RCBC

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET GRABPAY Philippines Disruption
Started 16 Feb 2025 02:23:22 (5 days ago), resolved 16 Feb 2025 02:38:22 (5 days ago)
Minor Incident
Resolved
E-Wallets - Grabpay

Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 14.70% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-02-16 10:21:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 15 Feb 2025 22:26:39 (5 days ago), resolved 15 Feb 2025 22:39:39 (5 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 15 Feb 2025 14:00:22 (5 days ago), resolved 15 Feb 2025 22:10:12 (5 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 15 Feb 2025 17:46:41 (5 days ago), resolved 15 Feb 2025 21:57:41 (5 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 15 Feb 2025 17:20:15 (5 days ago), resolved 15 Feb 2025 17:40:14 (5 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 15 Feb 2025 17:05:04 (5 days ago), resolved 15 Feb 2025 17:36:04 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 15 Feb 2025 16:30:16 (5 days ago), resolved 15 Feb 2025 17:10:14 (5 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 15 Feb 2025 16:21:03 (5 days ago), resolved 15 Feb 2025 16:52:02 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 15 Feb 2025 14:12:03 (5 days ago), resolved 15 Feb 2025 14:37:03 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 15 Feb 2025 12:17:03 (5 days ago), resolved 15 Feb 2025 12:39:03 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 14 Feb 2025 16:00:22 (6 days ago), resolved 14 Feb 2025 22:00:16 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

DIRECT_DEBIT BPI Philippines Disruption
Started 14 Feb 2025 18:58:56 (6 days ago), resolved 14 Feb 2025 19:16:50 (6 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 14 Feb 2025 16:30:23 (6 days ago), resolved 14 Feb 2025 17:00:13 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 14 Feb 2025 16:19:03 (6 days ago), resolved 14 Feb 2025 16:49:02 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 14 Feb 2025 15:10:16 (6 days ago), resolved 14 Feb 2025 15:40:15 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-500000000

EWALLET SHOPEEPAY Philippines Disruption
Started 14 Feb 2025 12:24:33 (6 days ago), resolved 14 Feb 2025 12:26:33 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 36.644s
  • First triggered at: 2025-02-14 20:22:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 14 Feb 2025 12:22:33 (6 days ago), resolved 14 Feb 2025 12:23:34 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 32.123s
  • First triggered at: 2025-02-14 20:20:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 14 Feb 2025 12:15:33 (6 days ago), resolved 14 Feb 2025 12:20:34 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 32.101s
  • First triggered at: 2025-02-14 20:13:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 14 Feb 2025 12:08:53 (6 days ago), resolved 14 Feb 2025 12:09:54 (6 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on PAYMAYA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Philippines
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 14 Feb 2025 11:57:54 (6 days ago), resolved 14 Feb 2025 11:59:52 (6 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on PAYMAYA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Philippines
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - GCASH
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Payouts Disruption in Indonesia
Started 13 Feb 2025 18:00:21 (7 days ago), resolved 13 Feb 2025 22:00:15 (7 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

DIRECT_DEBIT BPI Philippines Disruption
Started 13 Feb 2025 20:12:53 (7 days ago), resolved 13 Feb 2025 20:20:49 (7 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 13 Feb 2025 16:26:39 (7 days ago), resolved 13 Feb 2025 16:56:39 (7 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 13 Feb 2025 16:23:02 (7 days ago), resolved 13 Feb 2025 16:38:03 (7 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Xendit Outage Survival Guide

A step-by-step guide to help you survive a Xendit outage
NaN%

    Xendit Components

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit API

    Thu 13
    Fri 14
    Sat 15
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    Wed 19
    now
    Cards
    Thu 13
    Fri 14
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    Mon 17
    Tue 18
    Wed 19
    now
    Customers Endpoints
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
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    now
    Direct Debit
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
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    Wed 19
    now
    Disruption to Direct Debit Refunds
    Started 16 Feb 2025 15:21:14 (4 days ago), resolved 16 Feb 2025 17:37:04 (4 days ago)
    Major Incident
    Resolved
    Direct Debit

    Dear customers,

    we have identified a disruption to our service.

    Impact:

    • Merchants cannot refund payments done before 710pm GMT+7
    • GET Direct Debit payments before 710pm GMT+7 will have errors.

    Not impacted:

    • Creation of new payments
    • Incoming payments

    We are currently addressing the issue and will update accordingly. Thank you for your patience.

    Best Regards, Xendit Team

    E-Wallets
    Thu 13
    Fri 14
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    Wed 19
    now
    Over-The-Counter Payments
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    Fri 14
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    Tue 18
    Wed 19
    now
    PayLater
    Thu 13
    Fri 14
    Sat 15
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    now
    Payment APIs
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payment Links
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR Codes
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Subscriptions
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account
    Thu 13
    Fri 14
    Sat 15
    Sun 16
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    Tue 18
    Wed 19
    now
    xenPlatform Accounts
    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
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    now
    xenPlatform Transfers
    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
    Wed 19
    now
    Banking as a Service
    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
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    now

    Xendit Callback

    Thu 13
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    now
    BI SNAP Virtual Accounts
    Thu 13
    Fri 14
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    Tue 18
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    now
    Cards Refund
    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payment Links
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR Codes
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    xenPlatform
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Banking as a Service
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Credit/Debit Cards

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
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    Wed 19
    now

    Xendit Dashboard

    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
    Wed 19
    now
    Dashboard
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Detailed Transaction Tab Disruption
    Started 14 Feb 2025 06:11:56 (6 days ago), resolved 17 Feb 2025 09:15:06 (3 days ago)
    Minor Incident
    Resolved
    Dashboard

    Dear customers,

    We detected disruption in our Detailed Transactions tab and report. Impact:

    • Transactions created from 11 Feb 4:48 pm - 5:15 pm GMT+7 are missing from Detailed Transaction tab and report -Transactions on transaction tab and report are still correct. Your balance is still correct

    Recommended action:

    • If you wanna enquire transactions from the specified time period, please use Transaction Tab/Reports. Transactions outside the time frame are still operational.

    We have identified the issue and in the progress of backfilling.

    We are sorry for the inconvenience

    Dashboard Withdrawals
    Thu 13
    Fri 14
    Sat 15
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    Wed 19
    now
    Onboarding
    Thu 13
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    now
    Autowithdrawal
    Thu 13
    Fri 14
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    now
    Batch Disbursements
    Thu 13
    Fri 14
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    now
    Payment Links
    Thu 13
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    now
    Banking as a Service
    Thu 13
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    now
    Topup
    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
    Wed 19
    now
    BCA Topup Delayed
    Started 17 Feb 2025 16:29:13 (3 days ago), resolved 17 Feb 2025 18:19:41 (3 days ago)
    Major Incident
    Resolved
    Topup

    Dear Customers,

    We are detecting an issue with our BCA topup based on an unexpected change on our partner end. We are working with them to resolve the issue.

    BCA Topup Delayed
    Started 17 Feb 2025 18:44:22 (3 days ago), resolved 17 Feb 2025 23:56:17 (3 days ago)
    Major Incident
    Resolved
    Topup

    Dear merchants,

    We have detected delays in BCA topup due to unexpected changes from our partner end. We are working with our partner to resolve this issue.

    Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)

    Thu 13
    Fri 14
    Sat 15
    Sun 16
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    now

    Xendit Third Party Data Connection

    Thu 13
    Fri 14
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    now

    Xendit xenShield / Fraud Detection System

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
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    now

    Xendit Docs (docs.xendit.co)

    Thu 13
    Fri 14
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    Sun 16
    Mon 17
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    now

    Xendit Remittance Payouts

    Thu 13
    Fri 14
    Sat 15
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    Mon 17
    Tue 18
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    now
    Payouts Disruption in Philippines
    Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Indonesia
    Started 14 Feb 2025 16:00:22 (6 days ago), resolved 14 Feb 2025 22:00:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 14 Feb 2025 15:10:16 (6 days ago), resolved 14 Feb 2025 15:40:15 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 5000-9999, 100000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Feb 2025 14:00:22 (5 days ago), resolved 15 Feb 2025 22:10:12 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Feb 2025 14:00:20 (4 days ago), resolved 16 Feb 2025 22:10:15 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 15:10:17 (3 days ago), resolved 17 Feb 2025 15:30:19 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 14:00:14 (3 days ago), resolved 17 Feb 2025 15:00:28 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 16:00:22 (3 days ago), resolved 17 Feb 2025 22:00:22 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Philippines
    Started 18 Feb 2025 16:40:15 (2 days ago), resolved 18 Feb 2025 17:00:19 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - GCASH
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 18 Feb 2025 17:30:21 (2 days ago), resolved 18 Feb 2025 18:20:13 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Indonesia
    Started 19 Feb 2025 15:20:13 (1 day ago), resolved 19 Feb 2025 15:30:16 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 00:50:14 (16 hours ago), resolved 20 Feb 2025 01:00:13 (15 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 01:50:14 (15 hours ago), resolved 20 Feb 2025 02:00:18 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 02:10:15 (14 hours ago), resolved 20 Feb 2025 02:20:12 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Xendit Indonesia - Payments

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BNI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BRI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Mandiri
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Astrapay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Dana
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET DANA Indonesia Disruption
    Started 16 Feb 2025 12:42:32 (4 days ago), resolved 16 Feb 2025 12:53:33 (4 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 27.74s
    • First triggered at: 2025-02-16 19:40:28+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 16 Feb 2025 16:45:53 (4 days ago), resolved 16 Feb 2025 17:39:53 (4 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 18 Feb 2025 00:31:53 (3 days ago), resolved 18 Feb 2025 00:35:52 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 18 Feb 2025 08:45:33 (2 days ago), resolved 18 Feb 2025 09:21:32 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 29.745s
    • First triggered at: 2025-02-18 15:43:28+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 18 Feb 2025 09:53:38 (2 days ago), resolved 18 Feb 2025 10:13:34 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 28.702s
    • First triggered at: 2025-02-18 16:51:28+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 19 Feb 2025 08:34:32 (1 day ago), resolved 19 Feb 2025 08:45:32 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 21.96s
    • First triggered at: 2025-02-19 15:32:28+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Jenius Pay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - LinkAja
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - NexCash
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - OVO
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET OVO Indonesia Disruption
    Started 17 Feb 2025 22:07:46 (3 days ago), resolved 17 Feb 2025 22:08:45 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - OVO

    Dear Valued Customers,

    We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.05% of requests in the last 10 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET OVO Indonesia Disruption
    Started 19 Feb 2025 09:31:46 (1 day ago), resolved 19 Feb 2025 09:39:45 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - OVO

    Dear Valued Customers,

    We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.055% of requests in the last 10 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Alfamart
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Indomaret
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - Akulaku
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - Atome
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - Indodana
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - Kredivo
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - Uangme
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR Payments - DANA
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR_CODE DANA Indonesia Disruption
    Started 18 Feb 2025 08:51:08 (2 days ago), resolved 18 Feb 2025 08:52:09 (2 days ago)
    Minor Incident
    Resolved
    QR Payments - DANA

    Dear Valued Customers,

    We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR Payments - LinkAja
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR Payments - Xendit
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR_CODE XENDIT Indonesia Disruption
    Started 17 Feb 2025 20:41:35 (3 days ago), resolved 17 Feb 2025 21:00:35 (3 days ago)
    Minor Incident
    Resolved
    QR Payments - Xendit

    Dear Valued Customers,

    We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on XENDIT
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE XENDIT Indonesia Disruption
    Started 17 Feb 2025 21:29:35 (3 days ago), resolved 17 Feb 2025 21:32:36 (3 days ago)
    Minor Incident
    Resolved
    QR Payments - Xendit

    Dear Valued Customers,

    We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on XENDIT
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BCA
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BJB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (3 months ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 13 Feb 2025 16:26:39 (7 days ago), resolved 13 Feb 2025 16:56:39 (7 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 15 Feb 2025 22:26:39 (5 days ago), resolved 15 Feb 2025 22:39:39 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 16 Feb 2025 09:06:39 (4 days ago), resolved 16 Feb 2025 09:26:39 (4 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 19 Feb 2025 19:26:39 (21 hours ago), resolved 19 Feb 2025 19:56:39 (20 hours ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 20 Feb 2025 13:45:38 (3 hours ago), resolved 20 Feb 2025 14:36:38 (2 hours ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BNC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BNI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 15 Feb 2025 17:46:41 (5 days ago), resolved 15 Feb 2025 21:57:41 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 17 Feb 2025 12:09:42 (3 days ago), resolved 17 Feb 2025 12:36:23 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BRI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BSI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BSS
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BSS BI-FAST
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - CIMB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - DBS
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - Mandiri
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - Permata
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards - BCA
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Indonesia - Payouts

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - BCA
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Indonesia
    Started 14 Feb 2025 15:10:16 (6 days ago), resolved 14 Feb 2025 15:40:15 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 5000-9999, 100000001-500000000

    Payouts Disruption in Indonesia
    Started 13 Feb 2025 18:00:21 (7 days ago), resolved 13 Feb 2025 22:00:15 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 1-9999, above 100000001

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 15:10:17 (3 days ago), resolved 17 Feb 2025 15:30:19 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 14:00:14 (3 days ago), resolved 17 Feb 2025 15:00:28 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 19 Feb 2025 15:20:13 (1 day ago), resolved 19 Feb 2025 15:30:16 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Disbursement - BRI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - BNI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Indonesia
    Started 13 Feb 2025 18:00:21 (7 days ago), resolved 13 Feb 2025 22:00:15 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 1-9999, above 100000001

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 16:00:22 (3 days ago), resolved 17 Feb 2025 22:00:22 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Disbursement - BSI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - Mandiri
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - Permata
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - Other Indonesia banks and E-Wallets
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Indonesia
    Started 14 Feb 2025 16:00:22 (6 days ago), resolved 14 Feb 2025 22:00:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 14 Feb 2025 15:10:16 (6 days ago), resolved 14 Feb 2025 15:40:15 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 5000-9999, 100000001-500000000

    Payouts Disruption in Indonesia
    Started 13 Feb 2025 18:00:21 (7 days ago), resolved 13 Feb 2025 22:00:15 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 1-9999, above 100000001

    Payouts Disruption in Indonesia
    Started 15 Feb 2025 14:00:22 (5 days ago), resolved 15 Feb 2025 22:10:12 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Feb 2025 14:00:20 (4 days ago), resolved 16 Feb 2025 22:10:15 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 15:10:17 (3 days ago), resolved 17 Feb 2025 15:30:19 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 14:00:14 (3 days ago), resolved 17 Feb 2025 15:00:28 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Feb 2025 16:00:22 (3 days ago), resolved 17 Feb 2025 22:00:22 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 19 Feb 2025 15:20:13 (1 day ago), resolved 19 Feb 2025 15:30:16 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Batch Payout
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Malaysia - Payments

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - UOB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Standard Chartered
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - RHB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Public Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - OCBC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - MAYBANK2U
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - MAYBANK2E
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - KFH
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - HSBC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Hong Leong Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - CIMB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BSN
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Bank Rakyat
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Bank of China
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Mualamat
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Bank Islam
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Ambank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Alliance
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Agro
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Affin Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Touch n Go
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - ShopeePay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Grabpay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - WeChat Pay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Malaysia - Payouts

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - UOB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Philippines - Payments

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Chinabank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BDO
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BDO Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BOC Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - BPI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    DIRECT_DEBIT BPI Philippines Disruption
    Started 14 Feb 2025 18:58:56 (6 days ago), resolved 14 Feb 2025 19:16:50 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BPI Philippines Disruption
    Started 13 Feb 2025 20:12:53 (7 days ago), resolved 13 Feb 2025 20:20:49 (7 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BPI Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Chinabank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Instapay Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Landbank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Maybank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Metrobank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Pesonet Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - PSBank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - PNB Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - RCBC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    DIRECT_DEBIT RCBC Philippines Disruption
    Started 6 Nov 2024 11:53:58 (4 months ago), still ongoing
    Critical Incident
    Identified
    Direct Debit - RCBC

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT RCBC Philippines Disruption
    Started 16 Feb 2025 02:38:53 (5 days ago), resolved 16 Feb 2025 03:43:52 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - RCBC

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - RCBC Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Robinsons Bank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Security Bank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Unionbank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    DIRECT_DEBIT UBP Philippines Disruption
    Started 13 Feb 2025 16:23:02 (7 days ago), resolved 13 Feb 2025 16:38:03 (7 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 15 Feb 2025 12:17:03 (5 days ago), resolved 15 Feb 2025 12:39:03 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 14 Feb 2025 16:19:03 (6 days ago), resolved 14 Feb 2025 16:49:02 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 15 Feb 2025 14:12:03 (5 days ago), resolved 15 Feb 2025 14:37:03 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 15 Feb 2025 16:21:03 (5 days ago), resolved 15 Feb 2025 16:52:02 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 15 Feb 2025 17:05:04 (5 days ago), resolved 15 Feb 2025 17:36:04 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 16 Feb 2025 16:57:02 (4 days ago), resolved 16 Feb 2025 17:19:04 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 16 Feb 2025 16:30:03 (4 days ago), resolved 16 Feb 2025 16:39:02 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 16 Feb 2025 17:26:02 (4 days ago), resolved 16 Feb 2025 17:27:03 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 17 Feb 2025 15:13:03 (3 days ago), resolved 17 Feb 2025 15:18:02 (3 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 17 Feb 2025 16:26:03 (3 days ago), resolved 17 Feb 2025 16:36:03 (3 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 17 Feb 2025 16:48:02 (3 days ago), resolved 17 Feb 2025 17:35:04 (3 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 18 Feb 2025 16:26:02 (2 days ago), resolved 18 Feb 2025 16:50:04 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 18 Feb 2025 16:55:03 (2 days ago), resolved 18 Feb 2025 18:17:03 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 19 Feb 2025 09:46:03 (1 day ago), resolved 19 Feb 2025 10:01:03 (1 day ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 19 Feb 2025 16:54:03 (24 hours ago), resolved 19 Feb 2025 17:27:03 (23 hours ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 19 Feb 2025 19:54:02 (21 hours ago), resolved 19 Feb 2025 20:00:03 (20 hours ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Unionbank Online Banking
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - GCash
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    GCash Unavailable
    Started 22 Nov 2024 04:27:44 (3 months ago), still ongoing
    Critical Incident
    Investigating
    E-Wallets - GCash

    Dear Merchants,

    We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

    EWALLET GCASH Philippines Disruption
    Started 18 Feb 2025 16:12:48 (2 days ago), resolved 18 Feb 2025 17:25:48 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - GCash

    Dear Valued Customers,

    We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on GCASH
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Philippines
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Grabpay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET GRABPAY Philippines Disruption
    Started 16 Feb 2025 02:23:22 (5 days ago), resolved 16 Feb 2025 02:38:22 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - Grabpay

    Dear Valued Customers,

    We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 14.70% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-16 10:21:18+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET GRABPAY Philippines Disruption
    Started 17 Feb 2025 08:11:23 (3 days ago), resolved 17 Feb 2025 08:26:25 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - Grabpay

    Dear Valued Customers,

    We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 18.20% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-17 16:08:18+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Paymaya
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET PAYMAYA Philippines Disruption
    Started 14 Feb 2025 12:08:53 (6 days ago), resolved 14 Feb 2025 12:09:54 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on PAYMAYA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Philippines
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET PAYMAYA Philippines Disruption
    Started 14 Feb 2025 11:57:54 (6 days ago), resolved 14 Feb 2025 11:59:52 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on PAYMAYA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Philippines
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET PAYMAYA Philippines Disruption
    Started 17 Feb 2025 17:10:23 (3 days ago), resolved 17 Feb 2025 20:06:54 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 14.00% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-18 01:07:19+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET PAYMAYA Philippines Disruption
    Started 17 Feb 2025 22:07:23 (3 days ago), resolved 17 Feb 2025 22:19:53 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 14.90% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-18 06:04:19+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET PAYMAYA Philippines Disruption
    Started 20 Feb 2025 01:27:24 (15 hours ago), resolved 20 Feb 2025 01:46:24 (15 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 12.40% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-20 09:24:19+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET PAYMAYA Philippines Disruption
    Started 20 Feb 2025 09:22:22 (7 hours ago), resolved 20 Feb 2025 09:42:23 (7 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 12.60% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-02-20 17:19:19+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET SHOPEEPAY Philippines Disruption
    Started 14 Feb 2025 12:24:33 (6 days ago), resolved 14 Feb 2025 12:26:33 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 36.644s
    • First triggered at: 2025-02-14 20:22:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 14 Feb 2025 12:22:33 (6 days ago), resolved 14 Feb 2025 12:23:34 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 32.123s
    • First triggered at: 2025-02-14 20:20:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 14 Feb 2025 12:15:33 (6 days ago), resolved 14 Feb 2025 12:20:34 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 32.101s
    • First triggered at: 2025-02-14 20:13:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 19 Feb 2025 09:08:34 (1 day ago), resolved 19 Feb 2025 09:09:34 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 31.775s
    • First triggered at: 2025-02-19 17:06:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 19 Feb 2025 09:04:33 (1 day ago), resolved 19 Feb 2025 09:06:33 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 31.774s
    • First triggered at: 2025-02-19 17:02:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Cashalo
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    PayLater - BillEase
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - 7-Eleven
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - 7-Eleven via Cliqq
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Cebuana
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - CVM
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - ECPay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - ECPay Loans
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 17 Feb 2025 13:30:31 (3 days ago), resolved 17 Feb 2025 19:40:32 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - ECPay School
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 17 Feb 2025 13:30:32 (3 days ago), resolved 17 Feb 2025 19:40:31 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) ECPAY_SCHOOL payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) ECPAY_SCHOOL cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - LBC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Mlhuillier
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Palawan
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - Perahub
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Over-The-Counter Payments - USSC
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - BANK_TRANSFER
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
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    now
    QR Payments - QRPH
    Thu 13
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    Sun 16
    Mon 17
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    Wed 19
    now
    QR_CODE QRPH Philippines Disruption
    Started 20 Feb 2025 01:44:57 (15 hours ago), resolved 20 Feb 2025 01:58:58 (14 hours ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.11% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE QRPH Philippines Disruption
    Started 20 Feb 2025 02:07:57 (14 hours ago), resolved 20 Feb 2025 02:21:58 (14 hours ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.12% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Philippines - Payouts

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - BDO
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Philippines
    Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 16:40:17 (3 days ago), resolved 17 Feb 2025 16:50:15 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 00:50:14 (16 hours ago), resolved 20 Feb 2025 01:00:13 (15 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 01:50:14 (15 hours ago), resolved 20 Feb 2025 02:00:18 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 02:10:15 (14 hours ago), resolved 20 Feb 2025 02:20:12 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Disbursement - BPI
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Disbursement - GCASH
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    GCash Destination Unavailable
    Started 22 Nov 2024 04:13:59 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Disbursement - GCASH

    Dear Merchants,

    We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

    Payouts Disruption in Philippines
    Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 18 Feb 2025 16:40:15 (2 days ago), resolved 18 Feb 2025 17:00:19 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - GCASH
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Disbursement - Paymaya
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Philippines
    Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 17:00:23 (3 days ago), resolved 17 Feb 2025 18:10:12 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 18:20:12 (3 days ago), resolved 17 Feb 2025 18:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 18:40:12 (3 days ago), resolved 17 Feb 2025 19:00:18 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 19:10:15 (3 days ago), resolved 17 Feb 2025 20:00:19 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 20:10:13 (3 days ago), resolved 17 Feb 2025 20:40:14 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 20:50:14 (3 days ago), resolved 17 Feb 2025 21:30:20 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Disbursement - Other Philippines banks and E-Wallets
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Payouts Disruption in Philippines
    Started 13 Feb 2025 07:50:13 (7 days ago), resolved 14 Feb 2025 01:50:13 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 14 Feb 2025 16:30:23 (6 days ago), resolved 14 Feb 2025 17:00:13 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 15 Feb 2025 16:30:16 (5 days ago), resolved 15 Feb 2025 17:10:14 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000

    Payouts Disruption in Philippines
    Started 15 Feb 2025 17:20:15 (5 days ago), resolved 15 Feb 2025 17:40:14 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 16 Feb 2025 17:10:12 (4 days ago), resolved 16 Feb 2025 17:30:14 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 16 Feb 2025 16:50:12 (4 days ago), resolved 16 Feb 2025 17:00:13 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 16:40:17 (3 days ago), resolved 17 Feb 2025 16:50:15 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 17:00:23 (3 days ago), resolved 17 Feb 2025 18:10:12 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 18:20:12 (3 days ago), resolved 17 Feb 2025 18:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 18:40:12 (3 days ago), resolved 17 Feb 2025 19:00:18 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 19:10:15 (3 days ago), resolved 17 Feb 2025 20:00:19 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 20:10:13 (3 days ago), resolved 17 Feb 2025 20:40:14 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 17 Feb 2025 20:50:14 (3 days ago), resolved 17 Feb 2025 21:30:20 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 18 Feb 2025 16:40:15 (2 days ago), resolved 18 Feb 2025 17:00:19 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - GCASH
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 18 Feb 2025 17:30:21 (2 days ago), resolved 18 Feb 2025 18:20:13 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 00:50:14 (16 hours ago), resolved 20 Feb 2025 01:00:13 (15 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 01:50:14 (15 hours ago), resolved 20 Feb 2025 02:00:18 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 20 Feb 2025 02:10:15 (14 hours ago), resolved 20 Feb 2025 02:20:12 (14 hours ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Batch Payout
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Thailand - Payments

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Kasikornbank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Bank of Bangkok Limited
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Bank of Ayudhya
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Krungthai Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Direct Debit - Siam Commercial Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - TrueMoney
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    EWALLET TRUEMONEY Thailand Disruption
    Started 19 Feb 2025 21:59:51 (18 hours ago), resolved 19 Feb 2025 22:02:52 (18 hours ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Line Pay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Momo
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - ViettelPay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - WeChat Pay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - ShopeePay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    QR Payments - Promptpay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Thailand - Payouts

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    TH All Destinations
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Vietnam - Payments

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - Appota
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - ShopeePay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - VNPT Wallet
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    E-Wallets - ZaloPay
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - MSB
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - PVcom Bank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - Vietcapital
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - VPBank
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Virtual Account - Woori
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Credit/Debit Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Notifications

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    WhatsApp
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    SMS
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Email
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Viber
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now

    Xendit Test Mode

    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Cards
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    All
    Thu 13
    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    now
    Test Mode Unavailable
    Started 19 Feb 2025 00:04:31 (2 days ago), resolved 19 Feb 2025 00:55:31 (2 days ago)
    Major Incident
    Resolved
    All

    Dear Merchants,

    We have been notified of errors in test mode. We are working to identify the cause and restore test mode to full capability