Xendit Status

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: All amount

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Resolved: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 10000-50000000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 10000-50000000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 10000-50000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 50000001-100000000 BRI: 10000-100000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel th_shopeepay
• First triggered at: 2025-09-12 01:09:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on LINKAJA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on LINKAJA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

MANDIRI: 10000-100000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 25.157s
• First triggered at: 2025-09-10 21:34:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on LINKAJA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Philippines
• Over 0.103% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) LBC cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 30.985s
• First triggered at: 2025-09-09 08:12:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on TRUEMONEY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Thailand
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_touchngo
• First triggered at: 2025-09-09 01:56:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000