Xendit status is Operational

Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now

Xendit Remittance Payouts

Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now
E-Wallets - Dana
Wed 26
Thu 27
Fri 28
Sat 29
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Mon 31
Tue 1
now
E-Wallets - LinkAja
Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now
Over-The-Counter Payments - Indomaret
Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now
Virtual Account - BCA
Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now
Virtual Account - BJB
Wed 26
Thu 27
Fri 28
Sat 29
Sun 30
Mon 31
Tue 1
now
Virtual Account - BNI
Wed 26
Thu 27
Fri 28
Sat 29
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Mon 31
Tue 1
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

GCash Unavailable
Started 22 Nov 2024 04:27:44 (4 months ago), still ongoing
Critical Incident
Investigating
E-Wallets - GCash

Dear Merchants,

We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

GCash Destination Unavailable
Started 22 Nov 2024 04:13:59 (4 months ago), still ongoing
Critical Incident
Investigating
Disbursement - GCASH

Dear Merchants,

We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 8 Nov 2024 21:02:39 (5 months ago), still ongoing
Minor Incident
Identified
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT RCBC Philippines Disruption
Started 6 Nov 2024 11:53:58 (5 months ago), still ongoing
Critical Incident
Identified
Direct Debit - RCBC

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Recently Resolved Incidents

Payouts Disruption in Indonesia
Started 2 Apr 2025 02:00:18 (2 hours ago), resolved 2 Apr 2025 02:11:04 (2 hours ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Payouts Disruption in Indonesia
Started 1 Apr 2025 16:00:21 (12 hours ago), resolved 1 Apr 2025 22:01:01 (6 hours ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

EWALLET PAYMAYA Philippines Disruption
Started 1 Apr 2025 15:38:27 (13 hours ago), resolved 1 Apr 2025 15:43:53 (13 hours ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 15.40% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-04-01 23:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 1 Apr 2025 15:10:22 (13 hours ago), resolved 1 Apr 2025 15:30:22 (13 hours ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 1 Apr 2025 14:01:02 (14 hours ago), resolved 1 Apr 2025 15:01:03 (13 hours ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

DIRECT_DEBIT UBP Philippines Disruption
Started 1 Apr 2025 13:26:05 (15 hours ago), resolved 1 Apr 2025 14:04:03 (14 hours ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 1 Apr 2025 13:40:25 (15 hours ago), resolved 1 Apr 2025 13:50:46 (15 hours ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 1 Apr 2025 12:16:02 (16 hours ago), resolved 1 Apr 2025 12:56:02 (15 hours ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 1 Apr 2025 12:30:35 (16 hours ago), resolved 1 Apr 2025 12:50:14 (16 hours ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Payouts Disruption in Indonesia
Started 31 Mar 2025 14:00:30 (2 days ago), resolved 31 Mar 2025 22:00:49 (1 day ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET GRABPAY Philippines Disruption
Started 31 Mar 2025 20:48:51 (1 day ago), resolved 31 Mar 2025 20:52:50 (1 day ago)
Minor Incident
Resolved
E-Wallets - Grabpay

Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on GRABPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Philippines
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BPI Philippines Disruption
Started 31 Mar 2025 20:45:50 (1 day ago), resolved 31 Mar 2025 20:50:49 (1 day ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 31 Mar 2025 19:10:28 (1 day ago), resolved 31 Mar 2025 19:20:19 (1 day ago)
Minor Incident
Resolved
Disbursement - BPI
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Payouts Disruption in Philippines
Started 31 Mar 2025 17:50:30 (1 day ago), resolved 31 Mar 2025 18:40:36 (1 day ago)
Minor Incident
Resolved
Disbursement - BPI
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

QR_CODE QRPH Philippines Disruption
Started 31 Mar 2025 17:09:57 (1 day ago), resolved 31 Mar 2025 17:28:58 (1 day ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.159% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BRI Indonesia Disruption
Started 30 Mar 2025 08:25:12 (3 days ago), resolved 31 Mar 2025 12:22:26 (2 days ago)
Minor Incident
Resolved
Virtual Account - BRI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts with starting with 13281, 14539 cannot be paid
  • Dashboard top up with via BRI VA starting with 13281, 14539 cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels
  • Use other channels to do dashboard topup

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 31 Mar 2025 10:06:46 (2 days ago), resolved 31 Mar 2025 10:11:47 (2 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 31 Mar 2025 09:17:44 (2 days ago), resolved 31 Mar 2025 09:24:43 (2 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 31 Mar 2025 08:09:46 (2 days ago), resolved 31 Mar 2025 08:40:46 (2 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BRI Indonesia Disruption
Started 31 Mar 2025 01:29:54 (2 days ago), resolved 31 Mar 2025 08:12:55 (2 days ago)
Minor Incident
Resolved
Virtual Account - BRI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 31 Mar 2025 06:40:38 (2 days ago), resolved 31 Mar 2025 08:10:26 (2 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount Other banks and Ewallets: 1-50000

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 31 Mar 2025 07:37:46 (2 days ago), resolved 31 Mar 2025 07:51:45 (2 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 31 Mar 2025 01:28:44 (2 days ago), resolved 31 Mar 2025 07:18:45 (2 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 31 Mar 2025 01:36:20 (2 days ago), resolved 31 Mar 2025 04:53:19 (2 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BCA Indonesia Disruption
Started 31 Mar 2025 01:31:49 (2 days ago), resolved 31 Mar 2025 02:37:50 (2 days ago)
Minor Incident
Resolved
Virtual Account - BCA

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter INDOMARET Indonesia Disruption
Started 31 Mar 2025 01:31:03 (2 days ago), resolved 31 Mar 2025 01:39:02 (2 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - Indomaret

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) INDOMARET cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 30 Mar 2025 22:20:52 (2 days ago), resolved 30 Mar 2025 22:25:51 (2 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 30 Mar 2025 14:00:23 (3 days ago), resolved 30 Mar 2025 22:00:37 (2 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET DANA Indonesia Disruption
Started 30 Mar 2025 21:05:52 (2 days ago), resolved 30 Mar 2025 21:11:52 (2 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 30 Mar 2025 20:28:52 (2 days ago), resolved 30 Mar 2025 20:30:51 (2 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 30 Mar 2025 17:36:02 (2 days ago), resolved 30 Mar 2025 18:35:02 (2 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 30 Mar 2025 17:50:14 (2 days ago), resolved 30 Mar 2025 18:30:22 (2 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 30 Mar 2025 17:20:02 (2 days ago), resolved 30 Mar 2025 17:35:01 (2 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE QRPH Philippines Disruption
Started 30 Mar 2025 17:07:57 (2 days ago), resolved 30 Mar 2025 17:26:57 (2 days ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.114% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 30 Mar 2025 12:30:16 (3 days ago), resolved 30 Mar 2025 12:52:33 (3 days ago)
Minor Incident
Resolved
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 30 Mar 2025 05:06:35 (3 days ago), resolved 30 Mar 2025 06:05:03 (3 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI via Kopra Disruption
Started 29 Mar 2025 17:16:54 (3 days ago), resolved 30 Mar 2025 04:15:11 (3 days ago)
Minor Incident
Resolved
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • Mandiri VA cannot be paid via Kopra

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 29 Mar 2025 22:24:52 (3 days ago), resolved 29 Mar 2025 22:26:51 (3 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 29 Mar 2025 14:01:13 (4 days ago), resolved 29 Mar 2025 22:00:47 (3 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 28 Mar 2025 16:00:30 (5 days ago), resolved 28 Mar 2025 22:00:46 (4 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: All amount

DIRECT_DEBIT BPI Philippines Disruption
Started 28 Mar 2025 19:48:50 (4 days ago), resolved 28 Mar 2025 19:49:49 (4 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 28 Mar 2025 15:10:13 (5 days ago), resolved 28 Mar 2025 15:20:22 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 28 Mar 2025 14:00:52 (5 days ago), resolved 28 Mar 2025 15:00:23 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET LINKAJA Indonesia Disruption
Started 28 Mar 2025 05:16:44 (5 days ago), resolved 28 Mar 2025 07:15:46 (5 days ago)
Minor Incident
Resolved
E-Wallets - LinkAja

Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on LINKAJA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 28 Mar 2025 04:11:25 (5 days ago), resolved 28 Mar 2025 05:09:50 (5 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 28 Mar 2025 04:10:34 (5 days ago), resolved 28 Mar 2025 04:20:19 (5 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 22:32:05 (5 days ago), resolved 27 Mar 2025 22:44:02 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 27 Mar 2025 16:00:24 (6 days ago), resolved 27 Mar 2025 22:10:22 (5 days ago)
Minor Incident
Resolved
Disbursement - Mandiri
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000 BNI: All amount MANDIRI: All amount

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 17:32:03 (5 days ago), resolved 27 Mar 2025 17:47:07 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 27 Mar 2025 17:00:38 (5 days ago), resolved 27 Mar 2025 17:30:24 (5 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 17:13:03 (5 days ago), resolved 27 Mar 2025 17:22:02 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 17:02:03 (5 days ago), resolved 27 Mar 2025 17:07:02 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 27 Mar 2025 15:10:25 (6 days ago), resolved 27 Mar 2025 15:30:20 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 27 Mar 2025 14:00:39 (6 days ago), resolved 27 Mar 2025 15:00:30 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BSI Indonesia Disruption
Started 27 Mar 2025 10:12:46 (6 days ago), resolved 27 Mar 2025 12:24:46 (6 days ago)
Minor Incident
Resolved
Virtual Account - BSI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 08:18:03 (6 days ago), resolved 27 Mar 2025 08:19:02 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 27 Mar 2025 06:00:25 (6 days ago), resolved 27 Mar 2025 06:10:40 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Payouts Disruption in Philippines
Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - GCASH
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 27 Mar 2025 00:22:02 (6 days ago), resolved 27 Mar 2025 01:51:04 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 26 Mar 2025 22:33:02 (6 days ago), resolved 26 Mar 2025 22:59:03 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 26 Mar 2025 22:29:03 (6 days ago), resolved 26 Mar 2025 22:31:02 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 26 Mar 2025 16:00:19 (7 days ago), resolved 26 Mar 2025 21:00:59 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001

Payouts Disruption in Philippines
Started 26 Mar 2025 17:40:16 (6 days ago), resolved 26 Mar 2025 17:50:29 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 26 Mar 2025 17:24:03 (6 days ago), resolved 26 Mar 2025 17:50:03 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 26 Mar 2025 15:10:31 (7 days ago), resolved 26 Mar 2025 15:40:26 (7 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 26 Mar 2025 14:00:18 (7 days ago), resolved 26 Mar 2025 15:00:23 (7 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Philippines
Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - GCASH
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount

Payouts Disruption in Philippines
Started 26 Mar 2025 07:30:29 (7 days ago), resolved 26 Mar 2025 07:50:14 (7 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Xendit Outage Survival Guide

A step-by-step guide to help you survive a Xendit outage
NaN%

    Xendit Components

    Wed 26
    Thu 27
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    Sun 30
    Mon 31
    Tue 1
    now

    Xendit API

    Wed 26
    Thu 27
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    Tue 1
    now
    Cards
    Wed 26
    Thu 27
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    Tue 1
    now
    Customers Endpoints
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    Direct Debit
    Wed 26
    Thu 27
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    Tue 1
    now
    E-Wallets
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    Over-The-Counter Payments
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    PayLater
    Wed 26
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    Mon 31
    Tue 1
    now
    Payment APIs
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    Payment Links
    Wed 26
    Thu 27
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    Sat 29
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    Mon 31
    Tue 1
    now
    Payouts
    Wed 26
    Thu 27
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    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Codes
    Wed 26
    Thu 27
    Fri 28
    Sat 29
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    Mon 31
    Tue 1
    now
    Subscriptions
    Wed 26
    Thu 27
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    now
    Virtual Account
    Wed 26
    Thu 27
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    now
    xenPlatform Accounts
    Wed 26
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    Tue 1
    now
    xenPlatform Transfers
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    now
    Banking as a Service
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    Tue 1
    now

    Xendit Callback

    Wed 26
    Thu 27
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    now
    BI SNAP Virtual Accounts
    Wed 26
    Thu 27
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    Tue 1
    now
    Cards Refund
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    Direct Debit
    Wed 26
    Thu 27
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    Sat 29
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    Tue 1
    now
    E-Wallets
    Wed 26
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    Mon 31
    Tue 1
    now
    Over-The-Counter Payments
    Wed 26
    Thu 27
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    Mon 31
    Tue 1
    now
    Payment Links
    Wed 26
    Thu 27
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    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater
    Wed 26
    Thu 27
    Fri 28
    Sat 29
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    Mon 31
    Tue 1
    now
    QR Codes
    Wed 26
    Thu 27
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    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account
    Wed 26
    Thu 27
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    Tue 1
    now
    xenPlatform
    Wed 26
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    Tue 1
    now
    Banking as a Service
    Wed 26
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    Tue 1
    now

    Xendit Credit/Debit Cards

    Wed 26
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    Tue 1
    now
    Credit/Debit Cards
    Wed 26
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    Tue 1
    now

    Xendit Dashboard

    Wed 26
    Thu 27
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    Tue 1
    now
    Dashboard
    Wed 26
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    now
    Dashboard Withdrawals
    Wed 26
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    now
    Onboarding
    Wed 26
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    Tue 1
    now
    Autowithdrawal
    Wed 26
    Thu 27
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    Tue 1
    now
    Batch Disbursements
    Wed 26
    Thu 27
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    Tue 1
    now
    Payment Links
    Wed 26
    Thu 27
    Fri 28
    Sat 29
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    Mon 31
    Tue 1
    now
    Banking as a Service
    Wed 26
    Thu 27
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    Tue 1
    now
    Topup
    Wed 26
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    now

    Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)

    Wed 26
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    Tue 1
    now

    Xendit Third Party Data Connection

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    now

    Xendit xenShield / Fraud Detection System

    Wed 26
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    now

    Xendit Docs (docs.xendit.co)

    Wed 26
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    now

    Xendit Remittance Payouts

    Wed 26
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    Tue 1
    now
    Payouts Disruption in Indonesia
    Started 2 Apr 2025 02:00:18 (2 hours ago), resolved 2 Apr 2025 02:11:04 (2 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 04:10:34 (5 days ago), resolved 28 Mar 2025 04:20:19 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Philippines
    Started 1 Apr 2025 12:30:35 (16 hours ago), resolved 1 Apr 2025 12:50:14 (16 hours ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 16:00:30 (5 days ago), resolved 28 Mar 2025 22:00:46 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 15:10:13 (5 days ago), resolved 28 Mar 2025 15:20:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 14:00:52 (5 days ago), resolved 28 Mar 2025 15:00:23 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 29 Mar 2025 14:01:13 (4 days ago), resolved 29 Mar 2025 22:00:47 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 1 Apr 2025 13:40:25 (15 hours ago), resolved 1 Apr 2025 13:50:46 (15 hours ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 26 Mar 2025 07:30:29 (7 days ago), resolved 26 Mar 2025 07:50:14 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000

    Payouts Disruption in Philippines
    Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 15:10:22 (13 hours ago), resolved 1 Apr 2025 15:30:22 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 14:01:02 (14 hours ago), resolved 1 Apr 2025 15:01:03 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 30 Mar 2025 12:30:16 (3 days ago), resolved 30 Mar 2025 12:52:33 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 14:00:18 (7 days ago), resolved 26 Mar 2025 15:00:23 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 30 Mar 2025 14:00:23 (3 days ago), resolved 30 Mar 2025 22:00:37 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 16:00:19 (7 days ago), resolved 26 Mar 2025 21:00:59 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 15:10:31 (7 days ago), resolved 26 Mar 2025 15:40:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 31 Mar 2025 06:40:38 (2 days ago), resolved 31 Mar 2025 08:10:26 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 06:00:25 (6 days ago), resolved 27 Mar 2025 06:10:40 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 16:00:21 (12 hours ago), resolved 1 Apr 2025 22:01:01 (6 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 14:00:39 (6 days ago), resolved 27 Mar 2025 15:00:30 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 15:10:25 (6 days ago), resolved 27 Mar 2025 15:30:20 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 31 Mar 2025 14:00:30 (2 days ago), resolved 31 Mar 2025 22:00:49 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 16:00:24 (6 days ago), resolved 27 Mar 2025 22:10:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    BCA: 1-4999, 5000-250000000 BNI: All amount MANDIRI: All amount

    Xendit Global Payouts

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Global Payouts - EUR
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Global Payouts - GBP
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Indonesia - Payments

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BNI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BRI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Mandiri
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Astrapay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Dana
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    EWALLET DANA Indonesia Disruption
    Started 30 Mar 2025 21:05:52 (2 days ago), resolved 30 Mar 2025 21:11:52 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Jenius Pay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - LinkAja
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    EWALLET LINKAJA Indonesia Disruption
    Started 28 Mar 2025 05:16:44 (5 days ago), resolved 28 Mar 2025 07:15:46 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - LinkAja

    Dear Valued Customers,

    We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on LINKAJA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - NexCash
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - OVO
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ShopeePay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Alfamart
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Indomaret
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter INDOMARET Indonesia Disruption
    Started 31 Mar 2025 01:31:03 (2 days ago), resolved 31 Mar 2025 01:39:02 (2 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - Indomaret

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) INDOMARET cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Akulaku
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - Atome
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - Indodana
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - Kredivo
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - Uangme
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Payments - DANA
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Payments - LinkAja
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Payments - Xendit
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - BCA
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT BCA Indonesia Disruption
    Started 31 Mar 2025 01:31:49 (2 days ago), resolved 31 Mar 2025 02:37:50 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BCA

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BJB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (5 months ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BNC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - BNI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 31 Mar 2025 01:36:20 (2 days ago), resolved 31 Mar 2025 04:53:19 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BRI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT BRI Indonesia Disruption
    Started 30 Mar 2025 08:25:12 (3 days ago), resolved 31 Mar 2025 12:22:26 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BRI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts with starting with 13281, 14539 cannot be paid
    • Dashboard top up with via BRI VA starting with 13281, 14539 cannot be paid

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels
    • Use other channels to do dashboard topup

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BRI Indonesia Disruption
    Started 31 Mar 2025 01:29:54 (2 days ago), resolved 31 Mar 2025 08:12:55 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BRI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BSI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT BSI Indonesia Disruption
    Started 27 Mar 2025 10:12:46 (6 days ago), resolved 27 Mar 2025 12:24:46 (6 days ago)
    Minor Incident
    Resolved
    Virtual Account - BSI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BSS
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - BSS BI-FAST
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - CIMB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - DBS
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - Mandiri
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    VIRTUAL_ACCOUNT MANDIRI via Kopra Disruption
    Started 29 Mar 2025 17:16:54 (3 days ago), resolved 30 Mar 2025 04:15:11 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • Mandiri VA cannot be paid via Kopra

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 31 Mar 2025 01:28:44 (2 days ago), resolved 31 Mar 2025 07:18:45 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 31 Mar 2025 07:37:46 (2 days ago), resolved 31 Mar 2025 07:51:45 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 31 Mar 2025 08:09:46 (2 days ago), resolved 31 Mar 2025 08:40:46 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 31 Mar 2025 09:17:44 (2 days ago), resolved 31 Mar 2025 09:24:43 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 31 Mar 2025 10:06:46 (2 days ago), resolved 31 Mar 2025 10:11:47 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - Permata
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Credit/Debit Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Credit/Debit Cards - BCA
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Indonesia - Payouts

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - BCA
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Indonesia
    Started 28 Mar 2025 15:10:13 (5 days ago), resolved 28 Mar 2025 15:20:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 14:00:52 (5 days ago), resolved 28 Mar 2025 15:00:23 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 15:10:22 (13 hours ago), resolved 1 Apr 2025 15:30:22 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 14:01:02 (14 hours ago), resolved 1 Apr 2025 15:01:03 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 14:00:18 (7 days ago), resolved 26 Mar 2025 15:00:23 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 15:10:31 (7 days ago), resolved 26 Mar 2025 15:40:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 14:00:39 (6 days ago), resolved 27 Mar 2025 15:00:30 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 15:10:25 (6 days ago), resolved 27 Mar 2025 15:30:20 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 31 Mar 2025 14:00:30 (2 days ago), resolved 31 Mar 2025 22:00:49 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Disbursement - BRI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - BNI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Indonesia
    Started 2 Apr 2025 02:00:18 (2 hours ago), resolved 2 Apr 2025 02:11:04 (2 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 04:10:34 (5 days ago), resolved 28 Mar 2025 04:20:19 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 16:00:30 (5 days ago), resolved 28 Mar 2025 22:00:46 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: All amount

    Payouts Disruption in Indonesia
    Started 29 Mar 2025 14:01:13 (4 days ago), resolved 29 Mar 2025 22:00:47 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 30 Mar 2025 14:00:23 (3 days ago), resolved 30 Mar 2025 22:00:37 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 16:00:21 (12 hours ago), resolved 1 Apr 2025 22:01:01 (6 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 31 Mar 2025 14:00:30 (2 days ago), resolved 31 Mar 2025 22:00:49 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Disbursement - BSI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - Mandiri
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Indonesia
    Started 27 Mar 2025 16:00:24 (6 days ago), resolved 27 Mar 2025 22:10:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    BCA: 1-4999, 5000-250000000 BNI: All amount MANDIRI: All amount

    Disbursement - Permata
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - Other Indonesia banks and E-Wallets
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Indonesia
    Started 2 Apr 2025 02:00:18 (2 hours ago), resolved 2 Apr 2025 02:11:04 (2 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 04:10:34 (5 days ago), resolved 28 Mar 2025 04:20:19 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 16:00:30 (5 days ago), resolved 28 Mar 2025 22:00:46 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: All amount

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 15:10:13 (5 days ago), resolved 28 Mar 2025 15:20:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 28 Mar 2025 14:00:52 (5 days ago), resolved 28 Mar 2025 15:00:23 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 29 Mar 2025 14:01:13 (4 days ago), resolved 29 Mar 2025 22:00:47 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 15:10:22 (13 hours ago), resolved 1 Apr 2025 15:30:22 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 14:01:02 (14 hours ago), resolved 1 Apr 2025 15:01:03 (13 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 14:00:18 (7 days ago), resolved 26 Mar 2025 15:00:23 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 30 Mar 2025 14:00:23 (3 days ago), resolved 30 Mar 2025 22:00:37 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 16:00:19 (7 days ago), resolved 26 Mar 2025 21:00:59 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 26 Mar 2025 15:10:31 (7 days ago), resolved 26 Mar 2025 15:40:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 1 Apr 2025 16:00:21 (12 hours ago), resolved 1 Apr 2025 22:01:01 (6 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 14:00:39 (6 days ago), resolved 27 Mar 2025 15:00:30 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 15:10:25 (6 days ago), resolved 27 Mar 2025 15:30:20 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 31 Mar 2025 14:00:30 (2 days ago), resolved 31 Mar 2025 22:00:49 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 27 Mar 2025 16:00:24 (6 days ago), resolved 27 Mar 2025 22:10:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    BCA: 1-4999, 5000-250000000 BNI: All amount MANDIRI: All amount

    Batch Payout
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Malaysia - Payments

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - UOB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Standard Chartered
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - RHB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Public Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - OCBC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - MAYBANK2U
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - MAYBANK2E
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - KFH
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - HSBC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Hong Leong Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - CIMB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BSN
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Bank Rakyat
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Bank of China
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Mualamat
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Bank Islam
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Ambank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Alliance
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Agro
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Affin Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Touch n Go
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ShopeePay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Grabpay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - WeChat Pay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Credit/Debit Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Malaysia - Payouts

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - UOB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Philippines - Payments

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Chinabank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BDO
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BDO Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 28 Mar 2025 04:11:25 (5 days ago), resolved 28 Mar 2025 05:09:50 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 30 Mar 2025 05:06:35 (3 days ago), resolved 30 Mar 2025 06:05:03 (3 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BOC Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BPI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    DIRECT_DEBIT BPI Philippines Disruption
    Started 28 Mar 2025 19:48:50 (4 days ago), resolved 28 Mar 2025 19:49:49 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BPI Philippines Disruption
    Started 31 Mar 2025 20:45:50 (1 day ago), resolved 31 Mar 2025 20:50:49 (1 day ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BPI Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - BPI Recurring
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Chinabank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Instapay Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Landbank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Maybank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Metrobank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Pesonet Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - PSBank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - PNB Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - RCBC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    DIRECT_DEBIT RCBC Philippines Disruption
    Started 6 Nov 2024 11:53:58 (5 months ago), still ongoing
    Critical Incident
    Identified
    Direct Debit - RCBC

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - RCBC Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Robinsons Bank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Security Bank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Unionbank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 22:32:05 (5 days ago), resolved 27 Mar 2025 22:44:02 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 1 Apr 2025 12:16:02 (16 hours ago), resolved 1 Apr 2025 12:56:02 (15 hours ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 1 Apr 2025 13:26:05 (15 hours ago), resolved 1 Apr 2025 14:04:03 (14 hours ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 30 Mar 2025 17:20:02 (2 days ago), resolved 30 Mar 2025 17:35:01 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 30 Mar 2025 17:36:02 (2 days ago), resolved 30 Mar 2025 18:35:02 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 26 Mar 2025 17:24:03 (6 days ago), resolved 26 Mar 2025 17:50:03 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 26 Mar 2025 22:33:02 (6 days ago), resolved 26 Mar 2025 22:59:03 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 26 Mar 2025 22:29:03 (6 days ago), resolved 26 Mar 2025 22:31:02 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 00:22:02 (6 days ago), resolved 27 Mar 2025 01:51:04 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 08:18:03 (6 days ago), resolved 27 Mar 2025 08:19:02 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 17:02:03 (5 days ago), resolved 27 Mar 2025 17:07:02 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 17:13:03 (5 days ago), resolved 27 Mar 2025 17:22:02 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 27 Mar 2025 17:32:03 (5 days ago), resolved 27 Mar 2025 17:47:07 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Unionbank Online Banking
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - GCash
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    GCash Unavailable
    Started 22 Nov 2024 04:27:44 (4 months ago), still ongoing
    Critical Incident
    Investigating
    E-Wallets - GCash

    Dear Merchants,

    We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

    E-Wallets - Grabpay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    EWALLET GRABPAY Philippines Disruption
    Started 31 Mar 2025 20:48:51 (1 day ago), resolved 31 Mar 2025 20:52:50 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - Grabpay

    Dear Valued Customers,

    We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on GRABPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Philippines
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Paymaya
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    EWALLET PAYMAYA Philippines Disruption
    Started 1 Apr 2025 15:38:27 (13 hours ago), resolved 1 Apr 2025 15:43:53 (13 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 15.40% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-04-01 23:35:19+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - Cashalo
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    PayLater - BillEase
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - 7-Eleven
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - 7-Eleven via Cliqq
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Cebuana
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - CVM
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - ECPay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - ECPay Loans
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - ECPay School
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - LBC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Mlhuillier
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Palawan
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - Perahub
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Over-The-Counter Payments - USSC
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - BANK_TRANSFER
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Payments - QRPH
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR_CODE QRPH Philippines Disruption
    Started 31 Mar 2025 17:09:57 (1 day ago), resolved 31 Mar 2025 17:28:58 (1 day ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.159% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE QRPH Philippines Disruption
    Started 30 Mar 2025 17:07:57 (2 days ago), resolved 30 Mar 2025 17:26:57 (2 days ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.114% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Credit/Debit Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Philippines - Payouts

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Disbursement - BDO
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Philippines
    Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Philippines
    Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Disbursement - BPI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Philippines
    Started 31 Mar 2025 17:50:30 (1 day ago), resolved 31 Mar 2025 18:40:36 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 31 Mar 2025 19:10:28 (1 day ago), resolved 31 Mar 2025 19:20:19 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Disbursement - GCASH
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    GCash Destination Unavailable
    Started 22 Nov 2024 04:13:59 (4 months ago), still ongoing
    Critical Incident
    Investigating
    Disbursement - GCASH

    Dear Merchants,

    We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

    Payouts Disruption in Philippines
    Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Philippines
    Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Disbursement - Paymaya
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Philippines
    Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Philippines
    Started 30 Mar 2025 12:30:16 (3 days ago), resolved 30 Mar 2025 12:52:33 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Disbursement - Other Philippines banks and E-Wallets
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Payouts Disruption in Philippines
    Started 31 Mar 2025 17:50:30 (1 day ago), resolved 31 Mar 2025 18:40:36 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 1 Apr 2025 12:30:35 (16 hours ago), resolved 1 Apr 2025 12:50:14 (16 hours ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 31 Mar 2025 19:10:28 (1 day ago), resolved 31 Mar 2025 19:20:19 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 1 Apr 2025 13:40:25 (15 hours ago), resolved 1 Apr 2025 13:50:46 (15 hours ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 26 Mar 2025 07:30:29 (7 days ago), resolved 26 Mar 2025 07:50:14 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000

    Payouts Disruption in Philippines
    Started 26 Mar 2025 08:00:37 (7 days ago), resolved 26 Mar 2025 08:30:38 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Philippines
    Started 30 Mar 2025 12:30:16 (3 days ago), resolved 30 Mar 2025 12:52:33 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_PAYMAYA: 1-50000

    Payouts Disruption in Philippines
    Started 30 Mar 2025 17:50:14 (2 days ago), resolved 30 Mar 2025 18:30:22 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 26 Mar 2025 17:40:16 (6 days ago), resolved 26 Mar 2025 17:50:29 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 03:40:57 (6 days ago), resolved 27 Mar 2025 05:50:16 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 31 Mar 2025 06:40:38 (2 days ago), resolved 31 Mar 2025 08:10:26 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 06:00:25 (6 days ago), resolved 27 Mar 2025 06:10:40 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 27 Mar 2025 17:00:38 (5 days ago), resolved 27 Mar 2025 17:30:24 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Batch Payout
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Thailand - Payments

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Kasikornbank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Bank of Bangkok Limited
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Bank of Ayudhya
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Momo
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ViettelPay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Krungthai Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Direct Debit - Siam Commercial Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - TrueMoney
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    EWALLET TRUEMONEY Thailand Disruption
    Started 29 Mar 2025 22:24:52 (3 days ago), resolved 29 Mar 2025 22:26:51 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 30 Mar 2025 20:28:52 (2 days ago), resolved 30 Mar 2025 20:30:51 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 30 Mar 2025 22:20:52 (2 days ago), resolved 30 Mar 2025 22:25:51 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Line Pay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - WeChat Pay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ShopeePay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    QR Payments - Promptpay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Credit/Debit Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Thailand - Payouts

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    TH All Destinations
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Vietnam - Payments

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - Appota
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ShopeePay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - VNPT Wallet
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    E-Wallets - ZaloPay
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - MSB
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - PVcom Bank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - Vietcapital
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - VPBank
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual Account - Woori
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Credit/Debit Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Notifications

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    WhatsApp
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    SMS
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Email
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Viber
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Mobile App

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Xendit Test Mode

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Cards
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    All
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now