Xendit Status
Real-time updates of Xendit issues and outages
Xendit status is Partially Degraded Service
Xendit Remittance Payouts
Xendit Indonesia - Payments
E-Wallets - LinkAja
PayLater - Kredivo
QR Payments - DANA
QR Payments - LinkAja
QR Payments - Xendit
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Active Incidents
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Recently Resolved Incidents
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.804s
- First triggered at: 2026-09-15 14:23:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear Valued Customers,
We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.77s
- First triggered at: 2026-09-15 00:55:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: All amount
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
The issue has been identified and a fix is being implemented.
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
The issue has been identified and a fix is being implemented.
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.136% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.119% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
The issue has been identified and a fix is being implemented.
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
The issue has been identified and a fix is being implemented.
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-4999
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.593s
- First triggered at: 2026-09-09 12:32:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: All amount
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Xendit Outage Survival Guide
Xendit Components
Xendit API
Cards
Customers Endpoints
Direct Debit
E-Wallets
Over-The-Counter Payments
PayLater
Payment APIs
Payment Links
Payouts
QR Codes
Subscriptions
Virtual Account
xenPlatform Accounts
xenPlatform Transfers
Banking as a Service
Card Issuing
Xendit Callback
BI SNAP Virtual Accounts
Cards Refund
Direct Debit
E-Wallets
Over-The-Counter Payments
Payment Links
Payouts
PayLater
QR Codes
Virtual Account
xenPlatform
Banking as a Service
Xendit Credit/Debit Cards
Credit/Debit Cards
Xendit Dashboard
Dashboard
Dashboard Withdrawals
Onboarding
Autowithdrawal
Batch Disbursements
Payment Links
Banking as a Service
Topup
Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)
Xendit Third Party Data Connection
Xendit xenShield / Fraud Detection System
Xendit Docs (docs.xendit.co)
Xendit Remittance Payouts
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: All amount
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-4999
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: All amount
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Xendit Global Payouts
Global Payouts - EUR
Global Payouts - GBP
Global Payouts - MYR
Xendit Indonesia - Payments
Direct Debit - BNI
Direct Debit - BRI
Direct Debit - Mandiri
E-Wallets - Astrapay
E-Wallets - Dana
E-Wallets - Jenius Pay
E-Wallets - LinkAja
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - NexCash
E-Wallets - OVO
E-Wallets - ShopeePay
E-Wallets - GoPay
E-Wallets - GoPay Recurring
Over-The-Counter Payments - Alfamart
Over-The-Counter Payments - Indomaret
PayLater - Akulaku
PayLater - Atome
PayLater - Indodana
PayLater - Kredivo
Dear Valued Customers,
We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
PayLater - Uangme
QR Payments - DANA
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
QR Payments - LinkAja
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.119% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.136% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
QR Payments - Xendit
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - BCA
Virtual Account - BJB
Virtual Account - BNC
Virtual Account - BNI
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - BRI
Virtual Account - BSI
Virtual Account - BSS
Virtual Account - BSS BI-FAST
Virtual Account - CIMB
Virtual Account - DBS
Virtual Account - Mandiri
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - Permata
Credit/Debit Cards
Credit/Debit Cards - BCA
Xendit Indonesia - Payouts
Disbursement - BCA
Disbursement - BRI
Disbursement - BNI
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Disbursement - BSI
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-4999
Disbursement - Mandiri
Disbursement - Permata
Disbursement - Other Indonesia banks and E-Wallets
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: All amount
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-4999
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Batch Payout
Xendit Malaysia - Payments
Direct Debit - UOB
Direct Debit - Standard Chartered
Direct Debit - RHB
Direct Debit - Public Bank
Direct Debit - OCBC
Direct Debit - MAYBANK2U
Direct Debit - MAYBANK2E
Direct Debit - KFH
Direct Debit - HSBC
Direct Debit - Hong Leong Bank
Direct Debit - CIMB
Direct Debit - BSN
Direct Debit - Bank Rakyat
Direct Debit - Bank of China
Direct Debit - Mualamat
Direct Debit - Bank Islam
Direct Debit - Ambank
Direct Debit - Alliance
Direct Debit - Agro
Direct Debit - Affin Bank
E-Wallets - Alipay
E-Wallets - Touch n Go
E-Wallets - ShopeePay
E-Wallets - Grabpay
E-Wallets - WeChat Pay
Credit/Debit Cards
Virtual Accounts - UOB
Direct Debit - FPX All Channels
QR Payments - DuitNow
Xendit Malaysia - Payouts
Disbursement - UOB
Xendit Philippines - Payments
Direct Debit - Chinabank Online Banking
Direct Debit - BDO
Direct Debit - BDO Online Banking
Direct Debit - BOC Online Banking
Direct Debit - BPI
Direct Debit - BPI Online Banking
Direct Debit - BPI Recurring
Direct Debit - Chinabank
Direct Debit - Instapay Online Banking
Direct Debit - Landbank Online Banking
Direct Debit - Maybank Online Banking
Direct Debit - Metrobank Online Banking
Direct Debit - Pesonet Online Banking
Direct Debit - PSBank Online Banking
Direct Debit - PNB Online Banking
Direct Debit - RCBC
Direct Debit - RCBC Online Banking
Direct Debit - Robinsons Bank Online Banking
Direct Debit - Security Bank Online Banking
Direct Debit - Unionbank
Direct Debit - Unionbank Online Banking
E-Wallets - GCash
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.593s
- First triggered at: 2026-09-09 12:32:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.77s
- First triggered at: 2026-09-15 00:55:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 152615034.804s
- First triggered at: 2026-09-15 14:23:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - Grabpay
E-Wallets - Paymaya
E-Wallets - ShopeePay
PayLater - Cashalo
PayLater - BillEase
Over-The-Counter Payments - 7-Eleven
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
Over-The-Counter Payments - 7-Eleven via Cliqq
Over-The-Counter Payments - Cebuana
Over-The-Counter Payments - CVM
Over-The-Counter Payments - ECPay
Over-The-Counter Payments - ECPay Loans
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Over-The-Counter Payments - ECPay School
Over-The-Counter Payments - LBC
Over-The-Counter Payments - Mlhuillier
Over-The-Counter Payments - Palawan
Over-The-Counter Payments - Perahub
Over-The-Counter Payments - USSC
Virtual Account - BANK_TRANSFER
QR Payments - QRPH
Credit/Debit Cards
Xendit Philippines - Payouts
Disbursement - BDO
E-Wallets - Momo
Disbursement - BPI
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
E-Wallets - ViettelPay
Disbursement - GCASH
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Disbursement - Paymaya
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Disbursement - Other Philippines banks and E-Wallets
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: All amount
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_MET: 1-50000
Batch Payout
Xendit Singapore - Payments
QR Payments - SGQR
Xendit Thailand - Payments
Direct Debit - Kasikornbank
Direct Debit - Bank of Bangkok Limited
Direct Debit - Bank of Ayudhya
Direct Debit - Krungthai Bank
Direct Debit - Siam Commercial Bank
E-Wallets - TrueMoney
Dear Valued Customers,
We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service