Xendit Status

Monitoring: We received notification that Alipay Philippines (PH_APY) has disabled receiving transfers on Instapay. This means disbursement to PH_APY will fail.

We will update once they have re-enabled instapay

Identified: Dear Valued Customers,

Due to a unscheduled maintenance on our channel partner, we are experiencing a disruption to Payouts made to MYR currency.

We will inform you when the incident is resolved.

Best Regards, Xendit Customer Success

Investigating: Dear Merchants,

We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

Investigating: Dear Merchants,

We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: 1-9999, above 100000001

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on TRUEMONEY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Thailand
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on GCASH
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 21.414s
• First triggered at: 2025-05-31 21:51:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on GCASH
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 20.28s
• First triggered at: 2025-05-31 21:49:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on GCASH
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 20.129s
• First triggered at: 2025-05-31 20:22:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 34.03s
• First triggered at: 2025-05-31 11:27:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 45.24s
• First triggered at: 2025-05-31 11:12:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 55.972s
• First triggered at: 2025-05-31 10:57:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 26.793s
• First triggered at: 2025-05-31 10:13:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.25% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on PAYMAYA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Philippines
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on PAYMAYA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Philippines
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.125% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on TRUEMONEY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Thailand
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 33.542s
• First triggered at: 2025-05-28 17:38:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 31.167s
• First triggered at: 2025-05-28 17:33:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 11.10% of requests in the last 15 minutes have been affected
• First triggered at: 2025-05-28 05:53:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 5.20% of requests in the last 10 minutes have been affected
• First triggered at: 2025-05-27 12:03:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 10.20% of requests in the last 15 minutes have been affected
• First triggered at: 2025-05-27 10:51:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on GCASH
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 10 minutes with latency up to 22.182s
• First triggered at: 2025-05-26 20:35:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 12.00% of requests in the last 15 minutes have been affected
• First triggered at: 2025-05-26 05:39:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on TRUEMONEY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Thailand
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service