Xendit status is Partially Degraded Service

Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now

Xendit Remittance Payouts

Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now

Xendit Indonesia - Payments

Tue 19
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Fri 22
Sat 23
Sun 24
Mon 25
now
E-Wallets - Dana
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
E-Wallets - OVO
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
PayLater - Kredivo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
QR Payments - LinkAja
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Virtual Account - BJB
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Started 26 Aug 2025 07:02:44 (16 minutes ago), still ongoing
Minor Incident
Identified
Virtual Account - Mandiri

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Recently Resolved Incidents

QR_CODE LINKAJA Indonesia Disruption
Started 26 Aug 2025 06:10:53 (1 hour ago), resolved 26 Aug 2025 06:25:53 (53 minutes ago)
Minor Incident
Resolved
QR Payments - LinkAja

Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.117% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE QRPH Philippines Disruption
Started 26 Aug 2025 03:14:56 (4 hours ago), resolved 26 Aug 2025 03:44:58 (4 hours ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.122% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 25 Aug 2025 20:30:19 (11 hours ago), resolved 25 Aug 2025 20:40:35 (11 hours ago)
Minor Incident
Resolved
Disbursement - Permata
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 8000-9999

EWALLET TOUCHNGO Malaysia Disruption
Started 25 Aug 2025 19:34:30 (12 hours ago), resolved 25 Aug 2025 20:12:29 (11 hours ago)
Minor Incident
Resolved
E-Wallets - Touch n Go

Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • There is high error count on create charge for channel my_touchngo
  • First triggered at: 2025-08-26 03:31:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET OVO Indonesia Disruption
Started 25 Aug 2025 19:57:45 (11 hours ago), resolved 25 Aug 2025 19:59:45 (11 hours ago)
Minor Incident
Resolved
E-Wallets - OVO

Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.053% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 25 Aug 2025 17:01:51 (14 hours ago), resolved 25 Aug 2025 17:03:52 (14 hours ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 25 Aug 2025 15:20:18 (16 hours ago), resolved 25 Aug 2025 15:31:44 (16 hours ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 25 Aug 2025 10:49:38 (20 hours ago), resolved 25 Aug 2025 10:55:38 (20 hours ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 25 Aug 2025 07:00:15 (1 day ago), resolved 25 Aug 2025 07:10:29 (1 day ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Intermittent Errors Detected for PH Channels - GCash and ShopeePay
Started 22 Aug 2025 02:57:39 (4 days ago), resolved 25 Aug 2025 02:36:44 (1 day ago)
Minor Incident
Resolved
E-Wallets - GCash
E-Wallets - ShopeePay

Dear Customers,

We are currently monitoring an incident where merchants might receive 500 response when creating charge requests for the following channels: PH GCash and PH ShopeePay

Start time: 00:40 GMT+8

Creation of these charge requests are safe to retry.

Meanwhile, we've informed partners of the errors received and are waiting their response.

Best Regards, Xendit Team

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 24 Aug 2025 19:49:39 (1 day ago), resolved 24 Aug 2025 19:56:38 (1 day ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE QRPH Philippines Disruption
Started 24 Aug 2025 09:07:57 (2 days ago), resolved 24 Aug 2025 19:08:58 (2 days ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.145% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 24 Aug 2025 17:01:53 (2 days ago), resolved 24 Aug 2025 17:04:51 (2 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 24 Aug 2025 15:56:34 (2 days ago), resolved 24 Aug 2025 16:00:34 (2 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 33.862s
  • First triggered at: 2025-08-24 23:54:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 24 Aug 2025 12:59:38 (2 days ago), resolved 24 Aug 2025 13:05:39 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter LBC Philippines Disruption
Started 24 Aug 2025 08:18:03 (2 days ago), resolved 24 Aug 2025 09:53:03 (2 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - LBC

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) LBC cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE QRPH Philippines Disruption
Started 24 Aug 2025 07:56:57 (2 days ago), resolved 24 Aug 2025 09:01:06 (2 days ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.142% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 24 Aug 2025 07:19:38 (2 days ago), resolved 24 Aug 2025 07:25:38 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 24 Aug 2025 05:15:46 (2 days ago), resolved 24 Aug 2025 06:03:14 (2 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 24 Aug 2025 03:49:39 (2 days ago), resolved 24 Aug 2025 03:56:38 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter LBC Philippines Disruption
Started 24 Aug 2025 01:43:02 (2 days ago), resolved 24 Aug 2025 02:32:03 (2 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - LBC

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) LBC cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 23 Aug 2025 18:40:18 (3 days ago), resolved 23 Aug 2025 18:50:13 (3 days ago)
Minor Incident
Resolved
Disbursement - BPI
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Over-The-Counter CEBUANA Philippines Disruption
Started 23 Aug 2025 03:08:02 (3 days ago), resolved 23 Aug 2025 17:25:52 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - Cebuana

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) CEBUANA cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 23 Aug 2025 16:58:33 (3 days ago), resolved 23 Aug 2025 16:59:32 (3 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 32.537s
  • First triggered at: 2025-08-24 00:56:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 23 Aug 2025 14:40:33 (3 days ago), resolved 23 Aug 2025 14:41:33 (3 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 40.514s
  • First triggered at: 2025-08-23 22:38:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 23 Aug 2025 14:32:33 (3 days ago), resolved 23 Aug 2025 14:34:33 (3 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 31.748s
  • First triggered at: 2025-08-23 22:30:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 23 Aug 2025 03:08:31 (3 days ago), resolved 23 Aug 2025 12:35:58 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 23 Aug 2025 03:08:31 (3 days ago), resolved 23 Aug 2025 12:35:57 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_SCHOOL payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) ECPAY_SCHOOL cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE LINKAJA Indonesia Disruption
Started 23 Aug 2025 05:36:54 (3 days ago), resolved 23 Aug 2025 05:50:53 (3 days ago)
Minor Incident
Resolved
QR Payments - LinkAja

Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.104% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 22 Aug 2025 23:29:38 (3 days ago), resolved 22 Aug 2025 23:36:39 (3 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 22 Aug 2025 18:40:28 (4 days ago), resolved 22 Aug 2025 19:20:20 (3 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 10000-100000000

Payouts Disruption in Philippines
Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - BPI
Disbursement - GCASH
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
More...

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Payouts Disruption in Indonesia
Started 22 Aug 2025 15:20:20 (4 days ago), resolved 22 Aug 2025 15:30:21 (4 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-9999, 100000001-500000000

Payouts Disruption in Philippines
Started 22 Aug 2025 14:40:20 (4 days ago), resolved 22 Aug 2025 15:10:18 (4 days ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 22 Aug 2025 11:46:37 (4 days ago), resolved 22 Aug 2025 11:56:38 (4 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 22 Aug 2025 09:59:39 (4 days ago), resolved 22 Aug 2025 10:06:37 (4 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 22 Aug 2025 03:06:12 (4 days ago), resolved 22 Aug 2025 04:47:14 (4 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 21 Aug 2025 17:01:52 (5 days ago), resolved 21 Aug 2025 17:03:51 (5 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 21 Aug 2025 15:20:28 (5 days ago), resolved 21 Aug 2025 16:00:35 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 21 Aug 2025 14:22:41 (5 days ago), resolved 21 Aug 2025 14:49:40 (5 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BPI Philippines Disruption
Started 21 Aug 2025 13:32:50 (5 days ago), resolved 21 Aug 2025 13:35:48 (5 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 20 Aug 2025 21:17:51 (5 days ago), resolved 20 Aug 2025 21:18:52 (5 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 20 Aug 2025 20:10:22 (5 days ago), resolved 20 Aug 2025 20:30:16 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000

EWALLET DANA Indonesia Disruption
Started 20 Aug 2025 17:01:52 (6 days ago), resolved 20 Aug 2025 17:04:51 (6 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 20 Aug 2025 16:47:32 (6 days ago), resolved 20 Aug 2025 16:48:33 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 33.885s
  • First triggered at: 2025-08-21 00:45:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 20 Aug 2025 16:43:33 (6 days ago), resolved 20 Aug 2025 16:46:34 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 39.266s
  • First triggered at: 2025-08-21 00:41:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 20 Aug 2025 15:20:20 (6 days ago), resolved 20 Aug 2025 15:30:24 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 20 Aug 2025 11:19:38 (6 days ago), resolved 20 Aug 2025 11:26:38 (6 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 20 Aug 2025 05:21:33 (6 days ago), resolved 20 Aug 2025 05:23:33 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 32.627s
  • First triggered at: 2025-08-20 13:19:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption
Started 19 Aug 2025 02:28:13 (7 days ago), resolved 20 Aug 2025 01:07:40 (6 days ago)
Minor Incident
Resolved
Direct Debit - Metrobank Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 19 Aug 2025 23:39:38 (6 days ago), resolved 19 Aug 2025 23:46:38 (6 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 19 Aug 2025 16:30:37 (7 days ago), resolved 19 Aug 2025 21:10:20 (6 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: 1-50000 Other banks and Ewallets: 1-50000

EWALLET DANA Indonesia Disruption
Started 19 Aug 2025 21:01:52 (6 days ago), resolved 19 Aug 2025 21:03:52 (6 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 19 Aug 2025 20:53:52 (6 days ago), resolved 19 Aug 2025 20:54:52 (6 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 19 Aug 2025 17:24:02 (7 days ago), resolved 19 Aug 2025 17:34:01 (7 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 19 Aug 2025 17:02:52 (7 days ago), resolved 19 Aug 2025 17:03:52 (7 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 19 Aug 2025 15:20:17 (7 days ago), resolved 19 Aug 2025 15:30:26 (7 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 19 Aug 2025 13:49:37 (7 days ago), resolved 19 Aug 2025 13:56:37 (7 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

FPX MY Unavailable
Started 19 Aug 2025 09:03:40 (7 days ago), resolved 19 Aug 2025 09:25:08 (7 days ago)
Critical Incident
Resolved
Direct Debit - FPX All Channels

Dear Merchants,

We are currently experiencing issues with the FPX channel in Malaysia, we are working with the partner to get it working

EWALLET TRUEMONEY Thailand Disruption
Started 19 Aug 2025 08:36:27 (7 days ago), resolved 19 Aug 2025 08:53:15 (7 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 27.00% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-08-19 15:32:11+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET DANA Indonesia Disruption
Started 19 Aug 2025 08:38:33 (7 days ago), resolved 19 Aug 2025 08:48:31 (7 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 23.237s
  • First triggered at: 2025-08-19 15:36:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TOUCHNGO Malaysia Disruption
Started 19 Aug 2025 08:35:29 (7 days ago), resolved 19 Aug 2025 08:48:29 (7 days ago)
Minor Incident
Resolved
E-Wallets - Touch n Go

Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • There is high error count on create charge for channel my_touchngo
  • First triggered at: 2025-08-19 16:33:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

PAYLATER KREDIVO Indonesia Disruption
Started 19 Aug 2025 08:35:17 (7 days ago), resolved 19 Aug 2025 08:45:17 (7 days ago)
Minor Incident
Resolved
PayLater - Kredivo

Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on PAYLATER for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 19 Aug 2025 08:00:40 (7 days ago), resolved 19 Aug 2025 08:10:20 (7 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Xendit Outage Survival Guide

A step-by-step guide to help you survive a Xendit outage
NaN%

    Xendit Components

    Tue 19
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    now

    Xendit API

    Tue 19
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    E-Wallets
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    PayLater
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    now
    Payment APIs
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    Payment Links
    Tue 19
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    Payouts
    Tue 19
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    now
    QR Codes
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    now
    Subscriptions
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    Virtual Account
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    xenPlatform Transfers
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    Banking as a Service
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    Card Issuing
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    Xendit Callback

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    Cards Refund
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    Direct Debit
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    now
    E-Wallets
    Tue 19
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    now
    Over-The-Counter Payments
    Tue 19
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    now
    Payment Links
    Tue 19
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    now
    Payouts
    Tue 19
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    now
    PayLater
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    Virtual Account
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    xenPlatform
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    Banking as a Service
    Tue 19
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    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Credit/Debit Cards

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Dashboard

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Dashboard
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Dashboard Withdrawals
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Onboarding
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Autowithdrawal
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Batch Disbursements
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payment Links
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Banking as a Service
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Topup
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Third Party Data Connection

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit xenShield / Fraud Detection System

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Docs (docs.xendit.co)

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Remittance Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Indonesia
    Started 20 Aug 2025 15:20:20 (6 days ago), resolved 20 Aug 2025 15:30:24 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 20 Aug 2025 20:10:22 (5 days ago), resolved 20 Aug 2025 20:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

    BCA: 10000-50000000

    Payouts Disruption in Indonesia
    Started 21 Aug 2025 15:20:28 (5 days ago), resolved 21 Aug 2025 16:00:35 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 22 Aug 2025 14:40:20 (4 days ago), resolved 22 Aug 2025 15:10:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Indonesia
    Started 22 Aug 2025 15:20:20 (4 days ago), resolved 22 Aug 2025 15:30:21 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 1-9999, 100000001-500000000

    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Indonesia
    Started 22 Aug 2025 18:40:28 (4 days ago), resolved 22 Aug 2025 19:20:20 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 10000-100000000

    Payouts Disruption in Philippines
    Started 23 Aug 2025 18:40:18 (3 days ago), resolved 23 Aug 2025 18:50:13 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 25 Aug 2025 07:00:15 (1 day ago), resolved 25 Aug 2025 07:10:29 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: above 50001

    Payouts Disruption in Indonesia
    Started 25 Aug 2025 15:20:18 (16 hours ago), resolved 25 Aug 2025 15:31:44 (16 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 25 Aug 2025 20:30:19 (11 hours ago), resolved 25 Aug 2025 20:40:35 (11 hours ago)
    Minor Incident
    Resolved
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    PERMATA: 8000-9999

    Payouts Disruption in Philippines
    Started 19 Aug 2025 08:00:40 (7 days ago), resolved 19 Aug 2025 08:10:20 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: above 50001

    Payouts Disruption in Indonesia
    Started 19 Aug 2025 15:20:17 (7 days ago), resolved 19 Aug 2025 15:30:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 19 Aug 2025 16:30:37 (7 days ago), resolved 19 Aug 2025 21:10:20 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: 1-50000 Other banks and Ewallets: 1-50000

    Xendit Global Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Global Payouts - EUR
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Global Payouts - GBP
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Global Payouts - MYR
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Indonesia - Payments

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BNI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BRI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Mandiri
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Astrapay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Dana
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    EWALLET DANA Indonesia Disruption
    Started 20 Aug 2025 17:01:52 (6 days ago), resolved 20 Aug 2025 17:04:51 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 20 Aug 2025 21:17:51 (5 days ago), resolved 20 Aug 2025 21:18:52 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 21 Aug 2025 17:01:52 (5 days ago), resolved 21 Aug 2025 17:03:51 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 24 Aug 2025 17:01:53 (2 days ago), resolved 24 Aug 2025 17:04:51 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 25 Aug 2025 17:01:51 (14 hours ago), resolved 25 Aug 2025 17:03:52 (14 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 19 Aug 2025 08:38:33 (7 days ago), resolved 19 Aug 2025 08:48:31 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 23.237s
    • First triggered at: 2025-08-19 15:36:28+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 19 Aug 2025 17:02:52 (7 days ago), resolved 19 Aug 2025 17:03:52 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 19 Aug 2025 21:01:52 (6 days ago), resolved 19 Aug 2025 21:03:52 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 19 Aug 2025 20:53:52 (6 days ago), resolved 19 Aug 2025 20:54:52 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Jenius Pay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - LinkAja
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - NexCash
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - OVO
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    EWALLET OVO Indonesia Disruption
    Started 25 Aug 2025 19:57:45 (11 hours ago), resolved 25 Aug 2025 19:59:45 (11 hours ago)
    Minor Incident
    Resolved
    E-Wallets - OVO

    Dear Valued Customers,

    We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.053% of requests in the last 10 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - Alfamart
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - Indomaret
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PayLater - Akulaku
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PayLater - Atome
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PayLater - Indodana
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PayLater - Kredivo
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PAYLATER KREDIVO Indonesia Disruption
    Started 19 Aug 2025 08:35:17 (7 days ago), resolved 19 Aug 2025 08:45:17 (7 days ago)
    Minor Incident
    Resolved
    PayLater - Kredivo

    Dear Valued Customers,

    We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on PAYLATER for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Uangme
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR Payments - DANA
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR Payments - LinkAja
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR_CODE LINKAJA Indonesia Disruption
    Started 23 Aug 2025 05:36:54 (3 days ago), resolved 23 Aug 2025 05:50:53 (3 days ago)
    Minor Incident
    Resolved
    QR Payments - LinkAja

    Dear Valued Customers,

    We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.104% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE LINKAJA Indonesia Disruption
    Started 26 Aug 2025 06:10:53 (1 hour ago), resolved 26 Aug 2025 06:25:53 (53 minutes ago)
    Minor Incident
    Resolved
    QR Payments - LinkAja

    Dear Valued Customers,

    We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.117% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR Payments - Xendit
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BCA
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BJB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 22 Aug 2025 11:46:37 (4 days ago), resolved 22 Aug 2025 11:56:38 (4 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 22 Aug 2025 09:59:39 (4 days ago), resolved 22 Aug 2025 10:06:37 (4 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 22 Aug 2025 23:29:38 (3 days ago), resolved 22 Aug 2025 23:36:39 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 24 Aug 2025 03:49:39 (2 days ago), resolved 24 Aug 2025 03:56:38 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 24 Aug 2025 07:19:38 (2 days ago), resolved 24 Aug 2025 07:25:38 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 24 Aug 2025 12:59:38 (2 days ago), resolved 24 Aug 2025 13:05:39 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 24 Aug 2025 19:49:39 (1 day ago), resolved 24 Aug 2025 19:56:38 (1 day ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 25 Aug 2025 10:49:38 (20 hours ago), resolved 25 Aug 2025 10:55:38 (20 hours ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 19 Aug 2025 13:49:37 (7 days ago), resolved 19 Aug 2025 13:56:37 (7 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 19 Aug 2025 23:39:38 (6 days ago), resolved 19 Aug 2025 23:46:38 (6 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 20 Aug 2025 11:19:38 (6 days ago), resolved 20 Aug 2025 11:26:38 (6 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BNC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BNI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 21 Aug 2025 14:22:41 (5 days ago), resolved 21 Aug 2025 14:49:40 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BRI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BSI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BSS
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BSS BI-FAST
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - CIMB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - DBS
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - Mandiri
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
    Started 26 Aug 2025 07:02:44 (16 minutes ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - Mandiri

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - Permata
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards - BCA
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Indonesia - Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - BCA
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Indonesia
    Started 20 Aug 2025 15:20:20 (6 days ago), resolved 20 Aug 2025 15:30:24 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 20 Aug 2025 20:10:22 (5 days ago), resolved 20 Aug 2025 20:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

    BCA: 10000-50000000

    Payouts Disruption in Indonesia
    Started 21 Aug 2025 15:20:28 (5 days ago), resolved 21 Aug 2025 16:00:35 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 22 Aug 2025 15:20:20 (4 days ago), resolved 22 Aug 2025 15:30:21 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 1-9999, 100000001-500000000

    Payouts Disruption in Indonesia
    Started 25 Aug 2025 15:20:18 (16 hours ago), resolved 25 Aug 2025 15:31:44 (16 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 19 Aug 2025 15:20:17 (7 days ago), resolved 19 Aug 2025 15:30:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Disbursement - BRI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - BNI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Indonesia
    Started 22 Aug 2025 18:40:28 (4 days ago), resolved 22 Aug 2025 19:20:20 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 10000-100000000

    Disbursement - BSI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - Mandiri
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - Permata
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Indonesia
    Started 25 Aug 2025 20:30:19 (11 hours ago), resolved 25 Aug 2025 20:40:35 (11 hours ago)
    Minor Incident
    Resolved
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    PERMATA: 8000-9999

    Disbursement - Other Indonesia banks and E-Wallets
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Indonesia
    Started 20 Aug 2025 15:20:20 (6 days ago), resolved 20 Aug 2025 15:30:24 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 20 Aug 2025 20:10:22 (5 days ago), resolved 20 Aug 2025 20:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

    BCA: 10000-50000000

    Payouts Disruption in Indonesia
    Started 21 Aug 2025 15:20:28 (5 days ago), resolved 21 Aug 2025 16:00:35 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 22 Aug 2025 15:20:20 (4 days ago), resolved 22 Aug 2025 15:30:21 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 1-9999, 100000001-500000000

    Payouts Disruption in Indonesia
    Started 22 Aug 2025 18:40:28 (4 days ago), resolved 22 Aug 2025 19:20:20 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: 10000-100000000

    Payouts Disruption in Indonesia
    Started 25 Aug 2025 15:20:18 (16 hours ago), resolved 25 Aug 2025 15:31:44 (16 hours ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 25 Aug 2025 20:30:19 (11 hours ago), resolved 25 Aug 2025 20:40:35 (11 hours ago)
    Minor Incident
    Resolved
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    PERMATA: 8000-9999

    Payouts Disruption in Indonesia
    Started 19 Aug 2025 15:20:17 (7 days ago), resolved 19 Aug 2025 15:30:26 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Batch Payout
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Malaysia - Payments

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - UOB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Standard Chartered
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - RHB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Public Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - OCBC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - MAYBANK2U
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - MAYBANK2E
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - KFH
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - HSBC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Hong Leong Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - CIMB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BSN
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Bank Rakyat
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Bank of China
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Mualamat
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Bank Islam
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Ambank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Alliance
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Agro
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Affin Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Touch n Go
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    EWALLET TOUCHNGO Malaysia Disruption
    Started 25 Aug 2025 19:34:30 (12 hours ago), resolved 25 Aug 2025 20:12:29 (11 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Touch n Go

    Dear Valued Customers,

    We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • There is high error count on create charge for channel my_touchngo
    • First triggered at: 2025-08-26 03:31:25+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TOUCHNGO Malaysia Disruption
    Started 19 Aug 2025 08:35:29 (7 days ago), resolved 19 Aug 2025 08:48:29 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - Touch n Go

    Dear Valued Customers,

    We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • There is high error count on create charge for channel my_touchngo
    • First triggered at: 2025-08-19 16:33:25+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Grabpay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - WeChat Pay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Accounts - UOB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - FPX All Channels
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    FPX MY Unavailable
    Started 19 Aug 2025 09:03:40 (7 days ago), resolved 19 Aug 2025 09:25:08 (7 days ago)
    Critical Incident
    Resolved
    Direct Debit - FPX All Channels

    Dear Merchants,

    We are currently experiencing issues with the FPX channel in Malaysia, we are working with the partner to get it working

    Xendit Malaysia - Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - UOB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Philippines - Payments

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Chinabank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BDO
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BDO Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 22 Aug 2025 03:06:12 (4 days ago), resolved 22 Aug 2025 04:47:14 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 24 Aug 2025 05:15:46 (2 days ago), resolved 24 Aug 2025 06:03:14 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BOC Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BPI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    DIRECT_DEBIT BPI Philippines Disruption
    Started 21 Aug 2025 13:32:50 (5 days ago), resolved 21 Aug 2025 13:35:48 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BPI Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - BPI Recurring
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Chinabank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Instapay Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Landbank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Maybank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Metrobank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption
    Started 19 Aug 2025 02:28:13 (7 days ago), resolved 20 Aug 2025 01:07:40 (6 days ago)
    Minor Incident
    Resolved
    Direct Debit - Metrobank Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Pesonet Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - PSBank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - PNB Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - RCBC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - RCBC Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Robinsons Bank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Security Bank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Unionbank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    DIRECT_DEBIT UBP Philippines Disruption
    Started 19 Aug 2025 17:24:02 (7 days ago), resolved 19 Aug 2025 17:34:01 (7 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Unionbank Online Banking
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - GCash
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Intermittent Errors Detected for PH Channels - GCash and ShopeePay
    Started 22 Aug 2025 02:57:39 (4 days ago), resolved 25 Aug 2025 02:36:44 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - GCash
    E-Wallets - ShopeePay

    Dear Customers,

    We are currently monitoring an incident where merchants might receive 500 response when creating charge requests for the following channels: PH GCash and PH ShopeePay

    Start time: 00:40 GMT+8

    Creation of these charge requests are safe to retry.

    Meanwhile, we've informed partners of the errors received and are waiting their response.

    Best Regards, Xendit Team

    E-Wallets - Grabpay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Paymaya
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - ShopeePay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    EWALLET SHOPEEPAY Philippines Disruption
    Started 20 Aug 2025 16:47:32 (6 days ago), resolved 20 Aug 2025 16:48:33 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 33.885s
    • First triggered at: 2025-08-21 00:45:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 20 Aug 2025 16:43:33 (6 days ago), resolved 20 Aug 2025 16:46:34 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 39.266s
    • First triggered at: 2025-08-21 00:41:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Intermittent Errors Detected for PH Channels - GCash and ShopeePay
    Started 22 Aug 2025 02:57:39 (4 days ago), resolved 25 Aug 2025 02:36:44 (1 day ago)
    Minor Incident
    Resolved
    E-Wallets - GCash
    E-Wallets - ShopeePay

    Dear Customers,

    We are currently monitoring an incident where merchants might receive 500 response when creating charge requests for the following channels: PH GCash and PH ShopeePay

    Start time: 00:40 GMT+8

    Creation of these charge requests are safe to retry.

    Meanwhile, we've informed partners of the errors received and are waiting their response.

    Best Regards, Xendit Team

    EWALLET SHOPEEPAY Philippines Disruption
    Started 23 Aug 2025 14:40:33 (3 days ago), resolved 23 Aug 2025 14:41:33 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 40.514s
    • First triggered at: 2025-08-23 22:38:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 23 Aug 2025 14:32:33 (3 days ago), resolved 23 Aug 2025 14:34:33 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 31.748s
    • First triggered at: 2025-08-23 22:30:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 23 Aug 2025 16:58:33 (3 days ago), resolved 23 Aug 2025 16:59:32 (3 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 32.537s
    • First triggered at: 2025-08-24 00:56:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 24 Aug 2025 15:56:34 (2 days ago), resolved 24 Aug 2025 16:00:34 (2 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 33.862s
    • First triggered at: 2025-08-24 23:54:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 20 Aug 2025 05:21:33 (6 days ago), resolved 20 Aug 2025 05:23:33 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 32.627s
    • First triggered at: 2025-08-20 13:19:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Cashalo
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    PayLater - BillEase
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - 7-Eleven
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - 7-Eleven via Cliqq
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - Cebuana
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter CEBUANA Philippines Disruption
    Started 23 Aug 2025 03:08:02 (3 days ago), resolved 23 Aug 2025 17:25:52 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - Cebuana

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) CEBUANA cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - CVM
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - ECPay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - ECPay Loans
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 23 Aug 2025 03:08:31 (3 days ago), resolved 23 Aug 2025 12:35:58 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - ECPay School
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 23 Aug 2025 03:08:31 (3 days ago), resolved 23 Aug 2025 12:35:57 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) ECPAY_SCHOOL payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) ECPAY_SCHOOL cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - LBC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter LBC Philippines Disruption
    Started 24 Aug 2025 01:43:02 (2 days ago), resolved 24 Aug 2025 02:32:03 (2 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - LBC

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) LBC cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter LBC Philippines Disruption
    Started 24 Aug 2025 08:18:03 (2 days ago), resolved 24 Aug 2025 09:53:03 (2 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - LBC

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) LBC cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - Mlhuillier
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - Palawan
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - Perahub
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Over-The-Counter Payments - USSC
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - BANK_TRANSFER
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR Payments - QRPH
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR_CODE QRPH Philippines Disruption
    Started 24 Aug 2025 07:56:57 (2 days ago), resolved 24 Aug 2025 09:01:06 (2 days ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.142% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE QRPH Philippines Disruption
    Started 24 Aug 2025 09:07:57 (2 days ago), resolved 24 Aug 2025 19:08:58 (2 days ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.145% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR_CODE QRPH Philippines Disruption
    Started 26 Aug 2025 03:14:56 (4 hours ago), resolved 26 Aug 2025 03:44:58 (4 hours ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.122% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Philippines - Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Disbursement - BDO
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Philippines
    Started 22 Aug 2025 14:40:20 (4 days ago), resolved 22 Aug 2025 15:10:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Disbursement - BPI
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 23 Aug 2025 18:40:18 (3 days ago), resolved 23 Aug 2025 18:50:13 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Disbursement - GCASH
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Disbursement - Paymaya
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Disbursement - Other Philippines banks and E-Wallets
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Payouts Disruption in Philippines
    Started 22 Aug 2025 14:40:20 (4 days ago), resolved 22 Aug 2025 15:10:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 22 Aug 2025 17:00:42 (4 days ago), resolved 22 Aug 2025 17:20:20 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - BPI
    Disbursement - GCASH
    Disbursement - Paymaya
    Disbursement - Other Philippines banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 23 Aug 2025 18:40:18 (3 days ago), resolved 23 Aug 2025 18:50:13 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 25 Aug 2025 07:00:15 (1 day ago), resolved 25 Aug 2025 07:10:29 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: above 50001

    Payouts Disruption in Philippines
    Started 19 Aug 2025 08:00:40 (7 days ago), resolved 19 Aug 2025 08:10:20 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: above 50001

    Payouts Disruption in Philippines
    Started 19 Aug 2025 16:30:37 (7 days ago), resolved 19 Aug 2025 21:10:20 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: 1-50000 Other banks and Ewallets: 1-50000

    Batch Payout
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Momo
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - ViettelPay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Thailand - Payments

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Kasikornbank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Bank of Bangkok Limited
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Bank of Ayudhya
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Krungthai Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Direct Debit - Siam Commercial Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - TrueMoney
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    EWALLET TRUEMONEY Thailand Disruption
    Started 19 Aug 2025 08:36:27 (7 days ago), resolved 19 Aug 2025 08:53:15 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Over 27.00% of requests in the last 15 minutes have been affected
    • First triggered at: 2025-08-19 15:32:11+07:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Line Pay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - WeChat Pay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - ShopeePay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    QR Payments - Promptpay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Thailand - Payouts

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    TH All Destinations
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Vietnam - Payments

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - Appota
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - ShopeePay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - VNPT Wallet
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    E-Wallets - ZaloPay
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - MSB
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - PVcom Bank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - Vietcapital
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - VPBank
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Virtual Account - Woori
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Credit/Debit Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Notifications

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Mobile App

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    WhatsApp
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    SMS
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Email
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Viber
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now

    Xendit Test Mode

    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    Cards
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now
    All
    Tue 19
    Wed 20
    Thu 21
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    now