Xendit Status

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000 PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000 PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 22.20% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-06 01:07:14+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: ph
• Over 0.114% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_shopeepay
• First triggered at: 2026-06-06 01:04:54+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_touchngo
• First triggered at: 2026-06-06 01:03:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel th_shopeepay
• First triggered at: 2026-06-06 00:04:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_touchngo
• First triggered at: 2026-06-05 22:24:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• There is high error count on create charge for channel my_touchngo
• First triggered at: 2026-06-05 22:03:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 25.90% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-05 16:05:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 67.57s
• First triggered at: 2026-06-05 12:12:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 16.70% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-05 10:40:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on XENDIT
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on DANA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 25.00% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-05 03:11:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 77.543s
• First triggered at: 2026-06-04 22:51:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

• New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: The issue has been identified and a fix is being implemented.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Shopify have identified the root cause and implemented a fix. We have observed that the service has returned to normal.

Identified: Dear customers,

We have identified an issue on the Shopify API that is having the following impact:

• Inability to complete checkout from Shopify
• Delayed payment webhooks to Shopify stores

We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. We are working with our partner to resolve this issue as soon as possible.

Warm regards,

Xendit Customer Support

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 17.30% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-03 15:02:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on LINKAJA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 15.30% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-03 12:48:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 6.20% of requests in the last 10 minutes have been affected
• First triggered at: 2026-06-03 09:18:16+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 16.70% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-03 08:07:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

CIMB: 5000-9999, 100000001-250000000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 34.76s
• First triggered at: 2026-06-03 00:11:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000 Other banks and Ewallets: 5000-9999

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 5000-9999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 5000-9999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 5000-9999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 68.627s
• First triggered at: 2026-06-02 20:07:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 44.859s
• First triggered at: 2026-06-01 20:22:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on PAYLATER for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on SHOPEEPAY
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Impact: callback latency is high within the last 15 minutes with latency up to 62.553s
• First triggered at: 2026-06-01 11:21:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on EWALLET for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Over 26.90% of requests in the last 15 minutes have been affected
• First triggered at: 2026-06-01 09:28:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 250000001-1000000000

Identified: Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments on LINKAJA
• Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
• Market: Indonesia
• Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
• Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

• Intermittent timeouts on QR_CODE for creation of charge requests
• Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
• Market: Indonesia
• Over 0.227% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

• Retry transactions for which a 503 error is received.
• Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: This incident has been resolved.

Identified: Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:

• We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Customers may use other payment methods in the meantime.
• It is recommended to wait for the channel to stabilize before retrying the transaction.
• If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:

• The created virtual accounts cannot be paid
• The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Resolved: Dear Customers,

This incident has been resolved.

Sincerely, Xendit customer service

Identified: Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:

• The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
• The successful Over-The-Counter (OTC) payment will take longer to process
• Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

• Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service