Xendit status is Operational

Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now

Xendit Remittance Payouts

Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
PayLater - Kredivo
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Virtual Account - BJB
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Virtual Account - BNI
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Disbursement - BCA
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Disbursement - BSI
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Disbursement - Mandiri
Mon 6
Tue 7
Wed 8
Thu 9
Fri 10
Sat 11
Sun 12
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

GCash Unavailable
Started 22 Nov 2024 04:27:44 (2 months ago), still ongoing
Critical Incident
Investigating
E-Wallets - GCash

Dear Merchants,

We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

GCash Destination Unavailable
Started 22 Nov 2024 04:13:59 (2 months ago), still ongoing
Critical Incident
Investigating
Disbursement - GCASH

Dear Merchants,

We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 8 Nov 2024 21:02:39 (2 months ago), still ongoing
Minor Incident
Identified
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT RCBC Philippines Disruption
Started 6 Nov 2024 11:53:58 (2 months ago), still ongoing
Critical Incident
Identified
Direct Debit - RCBC

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Recently Resolved Incidents

EWALLET SHOPEEPAY Philippines Disruption
Started 11 Jan 2025 16:02:34 (2 days ago), resolved 11 Jan 2025 16:17:33 (2 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 60.319s
  • First triggered at: 2025-01-12 00:00:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 11 Jan 2025 14:57:34 (2 days ago), resolved 11 Jan 2025 14:58:35 (2 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 30.288s
  • First triggered at: 2025-01-11 22:55:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 11 Jan 2025 12:38:39 (2 days ago), resolved 11 Jan 2025 13:25:38 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 11 Jan 2025 10:46:40 (2 days ago), resolved 11 Jan 2025 11:26:39 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 11 Jan 2025 09:18:41 (2 days ago), resolved 11 Jan 2025 09:33:42 (2 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 11 Jan 2025 05:24:11 (2 days ago), resolved 11 Jan 2025 06:15:19 (2 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 10 Jan 2025 23:38:23 (3 days ago), resolved 10 Jan 2025 23:53:24 (3 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Over 13.30% of requests in the last 15 minutes have been affected
  • First triggered at: 2025-01-11 07:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 10 Jan 2025 17:20:20 (3 days ago), resolved 10 Jan 2025 19:10:16 (3 days ago)
Minor Incident
Resolved
Disbursement - Mandiri
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000

DIRECT_DEBIT UBP Philippines Disruption
Started 10 Jan 2025 17:18:04 (3 days ago), resolved 10 Jan 2025 17:47:03 (3 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 10 Jan 2025 17:20:14 (3 days ago), resolved 10 Jan 2025 17:40:21 (3 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Payouts Disruption in Indonesia
Started 10 Jan 2025 15:20:13 (3 days ago), resolved 10 Jan 2025 15:30:16 (3 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

PAYLATER KREDIVO Indonesia Disruption
Started 10 Jan 2025 08:02:18 (3 days ago), resolved 10 Jan 2025 08:12:17 (3 days ago)
Minor Incident
Resolved
PayLater - Kredivo

Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on PAYLATER for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BPI Philippines Disruption
Started 9 Jan 2025 18:41:50 (4 days ago), resolved 9 Jan 2025 18:44:50 (4 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 9 Jan 2025 16:42:34 (4 days ago), resolved 9 Jan 2025 16:43:34 (4 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 32.942s
  • First triggered at: 2025-01-10 00:40:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 9 Jan 2025 16:32:40 (4 days ago), resolved 9 Jan 2025 16:39:34 (4 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 33.01s
  • First triggered at: 2025-01-10 00:30:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 9 Jan 2025 15:20:13 (4 days ago), resolved 9 Jan 2025 15:30:12 (4 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption
Started 9 Jan 2025 14:31:03 (4 days ago), resolved 9 Jan 2025 14:41:25 (4 days ago)
Minor Incident
Resolved
Direct Debit - BPI Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 9 Jan 2025 12:14:41 (4 days ago), resolved 9 Jan 2025 12:29:42 (4 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 9 Jan 2025 07:45:03 (4 days ago), resolved 9 Jan 2025 07:55:03 (4 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 9 Jan 2025 05:30:22 (4 days ago), resolved 9 Jan 2025 06:30:25 (4 days ago)
Minor Incident
Resolved
Disbursement - BSI
Disbursement - Permata
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-4999

EWALLET TOUCHNGO Malaysia Disruption
Started 8 Jan 2025 20:47:30 (5 days ago), resolved 8 Jan 2025 21:20:31 (5 days ago)
Minor Incident
Resolved
E-Wallets - Touch n Go

Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on EWALLET for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • There is high error count on create charge for channel my_touchngo
  • First triggered at: 2025-01-09 04:43:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 8 Jan 2025 15:20:17 (5 days ago), resolved 8 Jan 2025 15:30:16 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 8 Jan 2025 04:50:39 (5 days ago), resolved 8 Jan 2025 04:57:38 (5 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 8 Jan 2025 02:07:03 (6 days ago), resolved 8 Jan 2025 02:21:03 (6 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 7 Jan 2025 16:45:37 (6 days ago), resolved 7 Jan 2025 17:01:42 (6 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 43.628s
  • First triggered at: 2025-01-08 00:43:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 7 Jan 2025 15:40:12 (6 days ago), resolved 7 Jan 2025 16:00:17 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 7 Jan 2025 15:20:13 (6 days ago), resolved 7 Jan 2025 15:30:19 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 7 Jan 2025 03:07:00 (7 days ago), resolved 7 Jan 2025 03:51:41 (7 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 7 Jan 2025 03:07:00 (7 days ago), resolved 7 Jan 2025 03:51:40 (7 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

QR_CODE QRPH Philippines Disruption
Started 7 Jan 2025 02:13:00 (7 days ago), resolved 7 Jan 2025 02:56:59 (7 days ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.124% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BNI Indonesia Disruption
Started 7 Jan 2025 00:45:41 (7 days ago), resolved 7 Jan 2025 00:59:41 (7 days ago)
Minor Incident
Resolved
Virtual Account - BNI

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 6 Jan 2025 17:12:02 (7 days ago), resolved 6 Jan 2025 17:27:03 (7 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Xendit Outage Survival Guide

A step-by-step guide to help you survive a Xendit outage
NaN%

    Xendit Components

    Mon 6
    Tue 7
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    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit API

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Cards
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Customers Endpoints
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Over-The-Counter Payments
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payment APIs
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payment Links
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    QR Codes
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Subscriptions
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    xenPlatform Accounts
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    xenPlatform Transfers
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Callback

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    BI SNAP Virtual Accounts
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Cards Refund
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Over-The-Counter Payments
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payment Links
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    QR Codes
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    xenPlatform
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Credit/Debit Cards

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Credit/Debit Cards
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Dashboard

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Dashboard
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Dashboard Withdrawals
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Onboarding
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Autowithdrawal
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Batch Disbursements
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payment Links
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Third Party Data Connection

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit xenShield / Fraud Detection System

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Docs (docs.xendit.co)

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Remittance Payouts

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:20:13 (6 days ago), resolved 7 Jan 2025 15:30:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:40:12 (6 days ago), resolved 7 Jan 2025 16:00:17 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 8 Jan 2025 15:20:17 (5 days ago), resolved 8 Jan 2025 15:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 9 Jan 2025 15:20:13 (4 days ago), resolved 9 Jan 2025 15:30:12 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 9 Jan 2025 05:30:22 (4 days ago), resolved 9 Jan 2025 06:30:25 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BSI
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-4999

    Payouts Disruption in Indonesia
    Started 10 Jan 2025 17:20:20 (3 days ago), resolved 10 Jan 2025 19:10:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    MANDIRI: 1-250000000

    Payouts Disruption in Indonesia
    Started 10 Jan 2025 15:20:13 (3 days ago), resolved 10 Jan 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Xendit Indonesia - Payments

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BNI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BRI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Mandiri
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - Astrapay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - Dana
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - Jenius Pay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - LinkAja
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - NexCash
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - OVO
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - ShopeePay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Over-The-Counter Payments - Alfamart
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Over-The-Counter Payments - Indomaret
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater - Akulaku
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater - Atome
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater - Indodana
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PayLater - Kredivo
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    PAYLATER KREDIVO Indonesia Disruption
    Started 10 Jan 2025 08:02:18 (3 days ago), resolved 10 Jan 2025 08:12:17 (3 days ago)
    Minor Incident
    Resolved
    PayLater - Kredivo

    Dear Valued Customers,

    We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on PAYLATER for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Uangme
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    QR Payments - DANA
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    QR Payments - LinkAja
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BCA
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BJB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (2 months ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Jan 2025 04:50:39 (5 days ago), resolved 8 Jan 2025 04:57:38 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 11 Jan 2025 12:38:39 (2 days ago), resolved 11 Jan 2025 13:25:38 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 11 Jan 2025 10:46:40 (2 days ago), resolved 11 Jan 2025 11:26:39 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BNC
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BNI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 7 Jan 2025 00:45:41 (7 days ago), resolved 7 Jan 2025 00:59:41 (7 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 9 Jan 2025 12:14:41 (4 days ago), resolved 9 Jan 2025 12:29:42 (4 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BNI Indonesia Disruption
    Started 11 Jan 2025 09:18:41 (2 days ago), resolved 11 Jan 2025 09:33:42 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BNI

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BRI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BSI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BSS
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - BSS BI-FAST
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - CIMB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - DBS
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - Mandiri
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Virtual Account - Permata
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Credit/Debit Cards
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Credit/Debit Cards - BCA
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Indonesia - Payouts

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Disbursement - BCA
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:20:13 (6 days ago), resolved 7 Jan 2025 15:30:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:40:12 (6 days ago), resolved 7 Jan 2025 16:00:17 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 8 Jan 2025 15:20:17 (5 days ago), resolved 8 Jan 2025 15:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 9 Jan 2025 15:20:13 (4 days ago), resolved 9 Jan 2025 15:30:12 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 10 Jan 2025 15:20:13 (3 days ago), resolved 10 Jan 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Disbursement - BRI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Disbursement - BNI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Disbursement - BSI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 9 Jan 2025 05:30:22 (4 days ago), resolved 9 Jan 2025 06:30:25 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BSI
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-4999

    Disbursement - Mandiri
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 10 Jan 2025 17:20:20 (3 days ago), resolved 10 Jan 2025 19:10:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    MANDIRI: 1-250000000

    Disbursement - Permata
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 9 Jan 2025 05:30:22 (4 days ago), resolved 9 Jan 2025 06:30:25 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BSI
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-4999

    Disbursement - Other Indonesia banks and E-Wallets
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:20:13 (6 days ago), resolved 7 Jan 2025 15:30:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 7 Jan 2025 15:40:12 (6 days ago), resolved 7 Jan 2025 16:00:17 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 8 Jan 2025 15:20:17 (5 days ago), resolved 8 Jan 2025 15:30:16 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 9 Jan 2025 15:20:13 (4 days ago), resolved 9 Jan 2025 15:30:12 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 9 Jan 2025 05:30:22 (4 days ago), resolved 9 Jan 2025 06:30:25 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BSI
    Disbursement - Permata
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

    PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-4999

    Payouts Disruption in Indonesia
    Started 10 Jan 2025 17:20:20 (3 days ago), resolved 10 Jan 2025 19:10:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    MANDIRI: 1-250000000

    Payouts Disruption in Indonesia
    Started 10 Jan 2025 15:20:13 (3 days ago), resolved 10 Jan 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Batch Payout
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Malaysia - Payments

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - UOB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Standard Chartered
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - RHB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Public Bank
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - OCBC
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - MAYBANK2U
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - MAYBANK2E
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - KFH
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - HSBC
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Hong Leong Bank
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - CIMB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BSN
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Bank Rakyat
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Bank of China
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Mualamat
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Bank Islam
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Ambank
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Alliance
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Agro
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Affin Bank
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - Touch n Go
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    EWALLET TOUCHNGO Malaysia Disruption
    Started 8 Jan 2025 20:47:30 (5 days ago), resolved 8 Jan 2025 21:20:31 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - Touch n Go

    Dear Valued Customers,

    We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on EWALLET for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • There is high error count on create charge for channel my_touchngo
    • First triggered at: 2025-01-09 04:43:25+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - Grabpay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    E-Wallets - WeChat Pay
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Credit/Debit Cards
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Malaysia - Payouts

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Disbursement - UOB
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now

    Xendit Philippines - Payments

    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Chinabank Online Banking
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BDO
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BDO Online Banking
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 11 Jan 2025 05:24:11 (2 days ago), resolved 11 Jan 2025 06:15:19 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BOC Online Banking
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - BPI
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    DIRECT_DEBIT BPI Philippines Disruption
    Started 9 Jan 2025 18:41:50 (4 days ago), resolved 9 Jan 2025 18:44:50 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BPI Online Banking
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption
    Started 9 Jan 2025 14:31:03 (4 days ago), resolved 9 Jan 2025 14:41:25 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Chinabank
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Instapay Online Banking
    Mon 6
    Tue 7
    Wed 8
    Thu 9
    Fri 10
    Sat 11
    Sun 12
    now
    Direct Debit - Landbank Online Banking
    Mon 6
    Tue 7
    Wed 8