Xendit status is Partially Degraded Service

Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
Payouts
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
Credit/Debit Cards
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now

Xendit Remittance Payouts

Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
E-Wallets - Dana
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
PayLater - Kredivo
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
QR Payments - LinkAja
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
Virtual Account - BJB
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Payouts Disruption in Indonesia
Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
Minor Incident
Identified
Disbursement - BCA
Disbursement - BNI
Disbursement - BSI
Disbursement - Mandiri
Disbursement - Other Indonesia banks and E-Wallets
More...

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

GCash Unavailable
Started 22 Nov 2024 04:27:44 (5 months ago), still ongoing
Critical Incident
Investigating
E-Wallets - GCash

Dear Merchants,

We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

GCash Destination Unavailable
Started 22 Nov 2024 04:13:59 (5 months ago), still ongoing
Critical Incident
Investigating
Disbursement - GCASH

Dear Merchants,

We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 8 Nov 2024 21:02:39 (5 months ago), still ongoing
Minor Incident
Identified
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT RCBC Philippines Disruption
Started 6 Nov 2024 11:53:58 (6 months ago), still ongoing
Critical Incident
Identified
Direct Debit - RCBC

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Recently Resolved Incidents

EWALLET DANA Indonesia Disruption
Started 21 Apr 2025 15:15:51 (2 hours ago), resolved 21 Apr 2025 15:41:52 (2 hours ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

QR_CODE LINKAJA Indonesia Disruption
Started 21 Apr 2025 14:36:53 (3 hours ago), resolved 21 Apr 2025 14:50:53 (3 hours ago)
Minor Incident
Resolved
QR Payments - LinkAja

Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Indonesia
  • Over 0.12% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 21 Apr 2025 01:54:20 (16 hours ago), resolved 21 Apr 2025 07:18:09 (10 hours ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 21 Apr 2025 01:54:19 (16 hours ago), resolved 21 Apr 2025 07:18:07 (10 hours ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

Payouts Disruption in Philippines
Started 21 Apr 2025 06:00:33 (12 hours ago), resolved 21 Apr 2025 06:50:25 (11 hours ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 21 Apr 2025 05:48:02 (12 hours ago), resolved 21 Apr 2025 06:39:07 (11 hours ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 20 Apr 2025 22:13:50 (19 hours ago), resolved 20 Apr 2025 22:23:51 (19 hours ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 20 Apr 2025 14:00:25 (1 day ago), resolved 20 Apr 2025 22:10:14 (19 hours ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET TRUEMONEY Thailand Disruption
Started 20 Apr 2025 20:47:51 (21 hours ago), resolved 20 Apr 2025 20:53:51 (21 hours ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 20 Apr 2025 11:30:19 (1 day ago), resolved 20 Apr 2025 11:40:28 (1 day ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

QR_CODE QRPH Philippines Disruption
Started 20 Apr 2025 08:46:57 (1 day ago), resolved 20 Apr 2025 11:25:57 (1 day ago)
Minor Incident
Resolved
QR Payments - QRPH

Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on QR_CODE for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
  • Market: Philippines
  • Over 0.167% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 20 Apr 2025 08:30:23 (1 day ago), resolved 20 Apr 2025 11:20:27 (1 day ago)
Minor Incident
Resolved
Disbursement - BDO
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 20 Apr 2025 04:54:23 (2 days ago), resolved 20 Apr 2025 06:03:28 (1 day ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 19 Apr 2025 14:00:14 (2 days ago), resolved 19 Apr 2025 22:00:21 (2 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 19 Apr 2025 20:48:38 (2 days ago), resolved 19 Apr 2025 21:06:38 (2 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT UBP Philippines Disruption
Started 19 Apr 2025 17:25:02 (2 days ago), resolved 19 Apr 2025 17:34:03 (2 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Thailand
Started 19 Apr 2025 17:10:32 (2 days ago), resolved 19 Apr 2025 17:30:43 (2 days ago)
Minor Incident
Resolved
TH All Destinations

Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

PAYLATER KREDIVO Indonesia Disruption
Started 19 Apr 2025 08:48:17 (2 days ago), resolved 19 Apr 2025 09:00:15 (2 days ago)
Minor Incident
Resolved
PayLater - Kredivo

Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on PAYLATER for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter CEBUANA Philippines Disruption
Started 18 Apr 2025 02:02:03 (4 days ago), resolved 19 Apr 2025 00:00:02 (3 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - Cebuana

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:

  • The created Over-The-Counter (OTC) CEBUANA cannot be paid
  • The successful Over-The-Counter (OTC) payment will take longer to process
  • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 18 Apr 2025 16:20:30 (3 days ago), resolved 18 Apr 2025 23:20:25 (3 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 18 Apr 2025 22:37:39 (3 days ago), resolved 18 Apr 2025 22:50:39 (3 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 18 Apr 2025 16:00:15 (3 days ago), resolved 18 Apr 2025 22:00:17 (3 days ago)
Minor Incident
Resolved
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

PAYLATER KREDIVO Indonesia Disruption
Started 18 Apr 2025 16:57:16 (3 days ago), resolved 18 Apr 2025 17:01:16 (3 days ago)
Minor Incident
Resolved
PayLater - Kredivo

Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on PAYLATER for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 18 Apr 2025 15:10:19 (3 days ago), resolved 18 Apr 2025 15:30:16 (3 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 18 Apr 2025 14:00:29 (3 days ago), resolved 18 Apr 2025 15:00:25 (3 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000 BNI: All amount

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 18 Apr 2025 06:05:36 (3 days ago), resolved 18 Apr 2025 06:18:37 (3 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 18 Apr 2025 04:57:39 (4 days ago), resolved 18 Apr 2025 05:57:38 (3 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 17 Apr 2025 16:00:31 (4 days ago), resolved 17 Apr 2025 22:00:23 (4 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

Payouts Disruption in Thailand
Started 17 Apr 2025 17:10:27 (4 days ago), resolved 17 Apr 2025 17:30:20 (4 days ago)
Minor Incident
Resolved
TH All Destinations

Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Payouts Disruption in Indonesia
Started 17 Apr 2025 15:10:32 (4 days ago), resolved 17 Apr 2025 15:30:17 (4 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 17 Apr 2025 01:34:55 (5 days ago), resolved 17 Apr 2025 15:28:36 (4 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 17 Apr 2025 01:34:55 (5 days ago), resolved 17 Apr 2025 15:28:36 (4 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

Payouts Disruption in Indonesia
Started 17 Apr 2025 14:00:20 (4 days ago), resolved 17 Apr 2025 15:00:18 (4 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

DIRECT_DEBIT BPI Philippines Disruption
Started 17 Apr 2025 00:06:49 (5 days ago), resolved 17 Apr 2025 08:53:50 (4 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Philippines
Started 17 Apr 2025 00:20:28 (5 days ago), resolved 17 Apr 2025 08:50:17 (4 days ago)
Minor Incident
Resolved
Disbursement - BPI
Disbursement - Other Philippines banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
Started 16 Apr 2025 23:31:45 (5 days ago), resolved 17 Apr 2025 00:10:43 (5 days ago)
Minor Incident
Resolved
Virtual Account - Permata

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT BJB Indonesia Disruption
Started 16 Apr 2025 21:47:38 (5 days ago), resolved 16 Apr 2025 22:57:37 (5 days ago)
Minor Incident
Resolved
Virtual Account - BJB

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:

  • New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 16 Apr 2025 22:39:51 (5 days ago), resolved 16 Apr 2025 22:40:51 (5 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 16 Apr 2025 16:00:15 (5 days ago), resolved 16 Apr 2025 22:00:26 (5 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

EWALLET TRUEMONEY Thailand Disruption
Started 16 Apr 2025 20:35:51 (5 days ago), resolved 16 Apr 2025 20:36:51 (5 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Thailand
Started 16 Apr 2025 17:00:24 (5 days ago), resolved 16 Apr 2025 17:30:25 (5 days ago)
Minor Incident
Resolved
TH All Destinations

Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Payouts Disruption in Philippines
Started 16 Apr 2025 16:40:16 (5 days ago), resolved 16 Apr 2025 17:20:22 (5 days ago)
Minor Incident
Resolved
Disbursement - Other Philippines banks and E-Wallets

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

DIRECT_DEBIT UBP Philippines Disruption
Started 16 Apr 2025 16:50:02 (5 days ago), resolved 16 Apr 2025 17:06:03 (5 days ago)
Minor Incident
Resolved
Direct Debit - Unionbank

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 16 Apr 2025 15:57:33 (5 days ago), resolved 16 Apr 2025 15:58:33 (5 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 36.898s
  • First triggered at: 2025-04-16 23:55:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 16 Apr 2025 15:10:14 (5 days ago), resolved 16 Apr 2025 15:20:14 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 16 Apr 2025 14:00:16 (5 days ago), resolved 16 Apr 2025 15:00:26 (5 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

EWALLET GCASH Philippines Disruption
Started 16 Apr 2025 11:56:37 (5 days ago), resolved 16 Apr 2025 14:25:48 (5 days ago)
Minor Incident
Resolved
E-Wallets - GCash

Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on GCASH
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 20.117s
  • First triggered at: 2025-04-16 19:54:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 16 Apr 2025 01:40:52 (6 days ago), resolved 16 Apr 2025 14:11:30 (5 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 16 Apr 2025 01:40:52 (6 days ago), resolved 16 Apr 2025 14:11:30 (5 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

Disruption on Payouts with IDR currency
Started 16 Apr 2025 07:41:13 (5 days ago), resolved 16 Apr 2025 09:46:30 (5 days ago)
Minor Incident
Resolved
Payouts

Dear valued customers

We are currently observing slow processing for payouts and batch payouts with IDR currency.

We are currently investigating the issue.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at [email protected]

Thank you for your understanding and cooperation.

Regards, Xendit Customer Support

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Started 16 Apr 2025 06:17:21 (5 days ago), resolved 16 Apr 2025 08:07:45 (5 days ago)
Minor Incident
Resolved
Direct Debit - BDO Online Banking

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET SHOPEEPAY Philippines Disruption
Started 16 Apr 2025 05:41:33 (5 days ago), resolved 16 Apr 2025 05:45:33 (5 days ago)
Minor Incident
Resolved
E-Wallets - ShopeePay

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on SHOPEEPAY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 15 minutes with latency up to 36.773s
  • First triggered at: 2025-04-16 13:39:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET PAYMAYA Philippines Disruption
Started 16 Apr 2025 02:54:53 (6 days ago), resolved 16 Apr 2025 02:55:53 (6 days ago)
Minor Incident
Resolved
E-Wallets - Paymaya

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on PAYMAYA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Philippines
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption
Started 16 Apr 2025 02:29:51 (6 days ago), resolved 16 Apr 2025 02:37:51 (6 days ago)
Minor Incident
Resolved
Virtual Account - BSS BI-FAST

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts via BI-FAST cannot be paid
  • The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption
Started 15 Apr 2025 16:31:51 (6 days ago), resolved 16 Apr 2025 02:28:54 (6 days ago)
Minor Incident
Resolved
Virtual Account - BSS BI-FAST

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts via BI-FAST cannot be paid
  • The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 15 Apr 2025 22:29:50 (6 days ago), resolved 15 Apr 2025 22:30:50 (6 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 15 Apr 2025 16:00:26 (6 days ago), resolved 15 Apr 2025 22:00:26 (6 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 15 Apr 2025 17:26:22 (6 days ago), resolved 15 Apr 2025 18:32:42 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 15 Apr 2025 17:26:22 (6 days ago), resolved 15 Apr 2025 18:32:42 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Payouts Disruption in Thailand
Started 15 Apr 2025 17:00:24 (6 days ago), resolved 15 Apr 2025 17:30:22 (6 days ago)
Minor Incident
Resolved
TH All Destinations

Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 15 Apr 2025 09:46:42 (6 days ago), resolved 15 Apr 2025 17:00:15 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 15 Apr 2025 09:46:42 (6 days ago), resolved 15 Apr 2025 17:00:15 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

EWALLET GCASH Philippines Disruption
Started 15 Apr 2025 12:26:36 (6 days ago), resolved 15 Apr 2025 16:29:45 (6 days ago)
Minor Incident
Resolved
E-Wallets - GCash

Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on GCASH
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Impact: callback latency is high within the last 10 minutes with latency up to 22.087s
  • First triggered at: 2025-04-15 20:24:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 15 Apr 2025 15:10:18 (6 days ago), resolved 15 Apr 2025 15:20:14 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Payouts Disruption in Indonesia
Started 15 Apr 2025 14:00:24 (6 days ago), resolved 15 Apr 2025 15:00:19 (6 days ago)
Minor Incident
Resolved
Disbursement - BCA
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Cards MPGS Intermittent Disruption
Started 15 Apr 2025 02:42:36 (7 days ago), resolved 15 Apr 2025 11:51:54 (6 days ago)
Minor Incident
Resolved
Credit/Debit Cards

Dear Valued Customers,

We have detected issues with Credit/Debit Card payments due to a disruption on our partner's end.

Market: Global

Impact:

  • If you're using an MID that is connected to MPGS, you will receive an intermittent TIMEOUT_ERROR

We are currently escalating this to the partner and will keep this page updated as we get confirmation from the partner. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • If you have an MID not connected to MPGS, please route your transaction to that particular MID.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 15 Apr 2025 09:40:15 (6 days ago), resolved 15 Apr 2025 10:20:22 (6 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Started 15 Apr 2025 03:29:59 (7 days ago), resolved 15 Apr 2025 07:48:05 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay School

The issue has been identified and a fix is being implemented.

Over-The-Counter ECPAY_LOAN Philippines Disruption
Started 15 Apr 2025 03:29:59 (7 days ago), resolved 15 Apr 2025 07:48:05 (6 days ago)
Minor Incident
Resolved
Over-The-Counter Payments - ECPay Loans

The issue has been identified and a fix is being implemented.

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
Started 14 Apr 2025 23:31:37 (7 days ago), resolved 15 Apr 2025 00:04:37 (7 days ago)
Minor Incident
Resolved
Virtual Account - Permata

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:

  • The created virtual accounts cannot be paid
  • The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 14 Apr 2025 22:46:51 (7 days ago), resolved 14 Apr 2025 22:48:51 (7 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption
Started 14 Apr 2025 22:23:53 (7 days ago), resolved 14 Apr 2025 22:24:51 (7 days ago)
Minor Incident
Resolved
E-Wallets - TrueMoney

Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on TRUEMONEY
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Thailand
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Payouts Disruption in Indonesia
Started 14 Apr 2025 16:00:25 (7 days ago), resolved 14 Apr 2025 22:00:22 (7 days ago)
Minor Incident
Resolved
Disbursement - BNI
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount MANDIRI: above 250000001

EWALLET DANA Indonesia Disruption
Started 14 Apr 2025 19:56:51 (7 days ago), resolved 14 Apr 2025 20:44:52 (7 days ago)
Minor Incident
Resolved
E-Wallets - Dana

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments on DANA
  • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
  • Market: Indonesia
  • Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
  • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

DIRECT_DEBIT BPI Philippines Disruption
Started 14 Apr 2025 20:08:50 (7 days ago), resolved 14 Apr 2025 20:14:49 (7 days ago)
Minor Incident
Resolved
Direct Debit - BPI

Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:

  • We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

  • Customers may use other payment methods in the meantime.
  • It is recommended to wait for the channel to stabilize before retrying the transaction.
  • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

PAYLATER KREDIVO Indonesia Disruption
Started 14 Apr 2025 19:38:16 (7 days ago), resolved 14 Apr 2025 19:48:16 (7 days ago)
Minor Incident
Resolved
PayLater - Kredivo

Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:

  • Intermittent timeouts on PAYLATER for creation of charge requests
  • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

  • Retry transactions for which a 503 error is received.
  • Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely, Xendit customer service

Xendit Outage Survival Guide

A step-by-step guide to help you survive a Xendit outage
NaN%

    Xendit Components

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    Disruption on Payouts with IDR currency
    Started 16 Apr 2025 07:41:13 (5 days ago), resolved 16 Apr 2025 09:46:30 (5 days ago)
    Minor Incident
    Resolved
    Payouts

    Dear valued customers

    We are currently observing slow processing for payouts and batch payouts with IDR currency.

    We are currently investigating the issue.

    We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at [email protected]

    Thank you for your understanding and cooperation.

    Regards, Xendit Customer Support

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    now
    Virtual Account
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    xenPlatform
    Mon 14
    Tue 15
    Wed 16
    Thu 17
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    now
    Banking as a Service
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
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    now

    Xendit Credit/Debit Cards

    Mon 14
    Tue 15
    Wed 16
    Thu 17
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    now
    Credit/Debit Cards
    Mon 14
    Tue 15
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    Sun 20
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    Cards MPGS Intermittent Disruption
    Started 15 Apr 2025 02:42:36 (7 days ago), resolved 15 Apr 2025 11:51:54 (6 days ago)
    Minor Incident
    Resolved
    Credit/Debit Cards

    Dear Valued Customers,

    We have detected issues with Credit/Debit Card payments due to a disruption on our partner's end.

    Market: Global

    Impact:

    • If you're using an MID that is connected to MPGS, you will receive an intermittent TIMEOUT_ERROR

    We are currently escalating this to the partner and will keep this page updated as we get confirmation from the partner. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • If you have an MID not connected to MPGS, please route your transaction to that particular MID.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Xendit Dashboard

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Dashboard
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Dashboard Withdrawals
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Onboarding
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Autowithdrawal
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Batch Disbursements
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payment Links
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Banking as a Service
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Topup
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Third Party Data Connection

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit xenShield / Fraud Detection System

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Docs (docs.xendit.co)

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Remittance Payouts

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 14 Apr 2025 16:00:25 (7 days ago), resolved 14 Apr 2025 22:00:22 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 09:40:15 (6 days ago), resolved 15 Apr 2025 10:20:22 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 14:00:24 (6 days ago), resolved 15 Apr 2025 15:00:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 15:10:18 (6 days ago), resolved 15 Apr 2025 15:20:14 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 16:00:26 (6 days ago), resolved 15 Apr 2025 22:00:26 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 15:10:14 (5 days ago), resolved 16 Apr 2025 15:20:14 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 14:00:16 (5 days ago), resolved 16 Apr 2025 15:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 16:00:15 (5 days ago), resolved 16 Apr 2025 22:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Philippines
    Started 17 Apr 2025 00:20:28 (5 days ago), resolved 17 Apr 2025 08:50:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 14:00:20 (4 days ago), resolved 17 Apr 2025 15:00:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 15:10:32 (4 days ago), resolved 17 Apr 2025 15:30:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 16:00:31 (4 days ago), resolved 17 Apr 2025 22:00:23 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 14:00:29 (3 days ago), resolved 18 Apr 2025 15:00:25 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000 BNI: All amount

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 15:10:19 (3 days ago), resolved 18 Apr 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 18 Apr 2025 16:20:30 (3 days ago), resolved 18 Apr 2025 23:20:25 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 16:00:15 (3 days ago), resolved 18 Apr 2025 22:00:17 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 19 Apr 2025 14:00:14 (2 days ago), resolved 19 Apr 2025 22:00:21 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Philippines
    Started 20 Apr 2025 08:30:23 (1 day ago), resolved 20 Apr 2025 11:20:27 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 20 Apr 2025 11:30:19 (1 day ago), resolved 20 Apr 2025 11:40:28 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Indonesia
    Started 20 Apr 2025 14:00:25 (1 day ago), resolved 20 Apr 2025 22:10:14 (19 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Xendit Global Payouts

    Mon 14
    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Global Payouts - EUR
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Global Payouts - GBP
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
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    Sun 20
    now

    Xendit Indonesia - Payments

    Mon 14
    Tue 15
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    Direct Debit - BNI
    Mon 14
    Tue 15
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    Sun 20
    now
    Direct Debit - BRI
    Mon 14
    Tue 15
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    now
    Direct Debit - Mandiri
    Mon 14
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    now
    E-Wallets - Astrapay
    Mon 14
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    now
    E-Wallets - Dana
    Mon 14
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    EWALLET DANA Indonesia Disruption
    Started 14 Apr 2025 19:56:51 (7 days ago), resolved 14 Apr 2025 20:44:52 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET DANA Indonesia Disruption
    Started 21 Apr 2025 15:15:51 (2 hours ago), resolved 21 Apr 2025 15:41:52 (2 hours ago)
    Minor Incident
    Resolved
    E-Wallets - Dana

    Dear Valued Customers,

    We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on DANA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Indonesia
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Jenius Pay
    Mon 14
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    now
    E-Wallets - LinkAja
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - NexCash
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - OVO
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ShopeePay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Alfamart
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Indomaret
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    PayLater - Akulaku
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    PayLater - Atome
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    PayLater - Indodana
    Mon 14
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    Thu 17
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    now
    PayLater - Kredivo
    Mon 14
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    Sun 20
    now
    PAYLATER KREDIVO Indonesia Disruption
    Started 14 Apr 2025 19:38:16 (7 days ago), resolved 14 Apr 2025 19:48:16 (7 days ago)
    Minor Incident
    Resolved
    PayLater - Kredivo

    Dear Valued Customers,

    We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on PAYLATER for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PAYLATER KREDIVO Indonesia Disruption
    Started 18 Apr 2025 16:57:16 (3 days ago), resolved 18 Apr 2025 17:01:16 (3 days ago)
    Minor Incident
    Resolved
    PayLater - Kredivo

    Dear Valued Customers,

    We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on PAYLATER for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PAYLATER KREDIVO Indonesia Disruption
    Started 19 Apr 2025 08:48:17 (2 days ago), resolved 19 Apr 2025 09:00:15 (2 days ago)
    Minor Incident
    Resolved
    PayLater - Kredivo

    Dear Valued Customers,

    We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on PAYLATER for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Uangme
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR Payments - DANA
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR Payments - LinkAja
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR_CODE LINKAJA Indonesia Disruption
    Started 21 Apr 2025 14:36:53 (3 hours ago), resolved 21 Apr 2025 14:50:53 (3 hours ago)
    Minor Incident
    Resolved
    QR Payments - LinkAja

    Dear Valued Customers,

    We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Indonesia
    • Over 0.12% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    QR Payments - Xendit
    Mon 14
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    now
    Virtual Account - BCA
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
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    now
    Virtual Account - BJB
    Mon 14
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    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (5 months ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 16 Apr 2025 21:47:38 (5 days ago), resolved 16 Apr 2025 22:57:37 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 18 Apr 2025 04:57:39 (4 days ago), resolved 18 Apr 2025 05:57:38 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 18 Apr 2025 06:05:36 (3 days ago), resolved 18 Apr 2025 06:18:37 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 18 Apr 2025 22:37:39 (3 days ago), resolved 18 Apr 2025 22:50:39 (3 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 19 Apr 2025 20:48:38 (2 days ago), resolved 19 Apr 2025 21:06:38 (2 days ago)
    Minor Incident
    Resolved
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - BNC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BNI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BRI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BSI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BSS
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BSS BI-FAST
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption
    Started 15 Apr 2025 16:31:51 (6 days ago), resolved 16 Apr 2025 02:28:54 (6 days ago)
    Minor Incident
    Resolved
    Virtual Account - BSS BI-FAST

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts via BI-FAST cannot be paid
    • The successful virtual accounts payment via BI-FAST will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption
    Started 16 Apr 2025 02:29:51 (6 days ago), resolved 16 Apr 2025 02:37:51 (6 days ago)
    Minor Incident
    Resolved
    Virtual Account - BSS BI-FAST

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts via BI-FAST cannot be paid
    • The successful virtual accounts payment via BI-FAST will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Virtual Account - CIMB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - DBS
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - Mandiri
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - Permata
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
    Started 14 Apr 2025 23:31:37 (7 days ago), resolved 15 Apr 2025 00:04:37 (7 days ago)
    Minor Incident
    Resolved
    Virtual Account - Permata

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
    Started 16 Apr 2025 23:31:45 (5 days ago), resolved 17 Apr 2025 00:10:43 (5 days ago)
    Minor Incident
    Resolved
    Virtual Account - Permata

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

    Impact:

    • The created virtual accounts cannot be paid
    • The successful virtual accounts payment will take longer to process

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Credit/Debit Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Credit/Debit Cards - BCA
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Indonesia - Payouts

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - BCA
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 15 Apr 2025 14:00:24 (6 days ago), resolved 15 Apr 2025 15:00:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 15:10:18 (6 days ago), resolved 15 Apr 2025 15:20:14 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 15:10:14 (5 days ago), resolved 16 Apr 2025 15:20:14 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 14:00:16 (5 days ago), resolved 16 Apr 2025 15:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 14:00:20 (4 days ago), resolved 17 Apr 2025 15:00:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 15:10:32 (4 days ago), resolved 17 Apr 2025 15:30:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 14:00:29 (3 days ago), resolved 18 Apr 2025 15:00:25 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000 BNI: All amount

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 15:10:19 (3 days ago), resolved 18 Apr 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Disbursement - BRI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - BNI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 14 Apr 2025 16:00:25 (7 days ago), resolved 14 Apr 2025 22:00:22 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 09:40:15 (6 days ago), resolved 15 Apr 2025 10:20:22 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 16:00:26 (6 days ago), resolved 15 Apr 2025 22:00:26 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 16:00:15 (5 days ago), resolved 16 Apr 2025 22:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 16:00:31 (4 days ago), resolved 17 Apr 2025 22:00:23 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 20 Apr 2025 14:00:25 (1 day ago), resolved 20 Apr 2025 22:10:14 (19 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Disbursement - BSI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Disbursement - Mandiri
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Disbursement - Permata
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - Other Indonesia banks and E-Wallets
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Indonesia
    Started 14 Apr 2025 16:00:25 (7 days ago), resolved 14 Apr 2025 22:00:22 (7 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 09:40:15 (6 days ago), resolved 15 Apr 2025 10:20:22 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: above 250000001

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 14:00:24 (6 days ago), resolved 15 Apr 2025 15:00:19 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 15:10:18 (6 days ago), resolved 15 Apr 2025 15:20:14 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 15 Apr 2025 16:00:26 (6 days ago), resolved 15 Apr 2025 22:00:26 (6 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 15:10:14 (5 days ago), resolved 16 Apr 2025 15:20:14 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 14:00:16 (5 days ago), resolved 16 Apr 2025 15:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 16 Apr 2025 16:00:15 (5 days ago), resolved 16 Apr 2025 22:00:26 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 14:00:20 (4 days ago), resolved 17 Apr 2025 15:00:18 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 15:10:32 (4 days ago), resolved 17 Apr 2025 15:30:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 17 Apr 2025 16:00:31 (4 days ago), resolved 17 Apr 2025 22:00:23 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 14:00:29 (3 days ago), resolved 18 Apr 2025 15:00:25 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000 BNI: All amount

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 15:10:19 (3 days ago), resolved 18 Apr 2025 15:30:16 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - BCA
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 18 Apr 2025 16:00:15 (3 days ago), resolved 18 Apr 2025 22:00:17 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BNI: All amount MANDIRI: above 250000001

    Payouts Disruption in Indonesia
    Started 19 Apr 2025 14:00:14 (2 days ago), resolved 19 Apr 2025 22:00:21 (2 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 20 Apr 2025 14:00:25 (1 day ago), resolved 20 Apr 2025 22:10:14 (19 hours ago)
    Minor Incident
    Resolved
    Disbursement - BNI
    Disbursement - Other Indonesia banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

    BCA: 250000001-500000000

    Payouts Disruption in Indonesia
    Started 21 Apr 2025 05:20:20 (12 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - BCA
    Disbursement - BNI
    Disbursement - BSI
    Disbursement - Mandiri
    Disbursement - Other Indonesia banks and E-Wallets
    More...

    Dear valued customers,

    We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

    Batch Payout
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Malaysia - Payments

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - UOB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Standard Chartered
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - RHB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Public Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - OCBC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - MAYBANK2U
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - MAYBANK2E
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - KFH
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - HSBC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Hong Leong Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - CIMB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - BSN
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Bank Rakyat
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Bank of China
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Mualamat
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Bank Islam
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Ambank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Alliance
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Agro
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Affin Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - Touch n Go
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ShopeePay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - Grabpay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - WeChat Pay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Credit/Debit Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Malaysia - Payouts

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - UOB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Philippines - Payments

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Chinabank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - BDO
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - BDO Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 16 Apr 2025 06:17:21 (5 days ago), resolved 16 Apr 2025 08:07:45 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
    Started 20 Apr 2025 04:54:23 (2 days ago), resolved 20 Apr 2025 06:03:28 (1 day ago)
    Minor Incident
    Resolved
    Direct Debit - BDO Online Banking

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BOC Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - BPI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    DIRECT_DEBIT BPI Philippines Disruption
    Started 14 Apr 2025 20:08:50 (7 days ago), resolved 14 Apr 2025 20:14:49 (7 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT BPI Philippines Disruption
    Started 17 Apr 2025 00:06:49 (5 days ago), resolved 17 Apr 2025 08:53:50 (4 days ago)
    Minor Incident
    Resolved
    Direct Debit - BPI

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - BPI Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - BPI Recurring
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Chinabank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Instapay Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Landbank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Maybank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Metrobank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Pesonet Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - PSBank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - PNB Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - RCBC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    DIRECT_DEBIT RCBC Philippines Disruption
    Started 6 Nov 2024 11:53:58 (6 months ago), still ongoing
    Critical Incident
    Identified
    Direct Debit - RCBC

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - RCBC Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Robinsons Bank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Security Bank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Unionbank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    DIRECT_DEBIT UBP Philippines Disruption
    Started 16 Apr 2025 16:50:02 (5 days ago), resolved 16 Apr 2025 17:06:03 (5 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 19 Apr 2025 17:25:02 (2 days ago), resolved 19 Apr 2025 17:34:03 (2 days ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    DIRECT_DEBIT UBP Philippines Disruption
    Started 21 Apr 2025 05:48:02 (12 hours ago), resolved 21 Apr 2025 06:39:07 (11 hours ago)
    Minor Incident
    Resolved
    Direct Debit - Unionbank

    Dear Valued Customers,

    We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments.

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Customers may use other payment methods in the meantime.
    • It is recommended to wait for the channel to stabilize before retrying the transaction.
    • If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Direct Debit - Unionbank Online Banking
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - GCash
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    GCash Unavailable
    Started 22 Nov 2024 04:27:44 (5 months ago), still ongoing
    Critical Incident
    Investigating
    E-Wallets - GCash

    Dear Merchants,

    We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.

    EWALLET GCASH Philippines Disruption
    Started 15 Apr 2025 12:26:36 (6 days ago), resolved 15 Apr 2025 16:29:45 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - GCash

    Dear Valued Customers,

    We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on GCASH
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 22.087s
    • First triggered at: 2025-04-15 20:24:32+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET GCASH Philippines Disruption
    Started 16 Apr 2025 11:56:37 (5 days ago), resolved 16 Apr 2025 14:25:48 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - GCash

    Dear Valued Customers,

    We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on GCASH
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 10 minutes with latency up to 20.117s
    • First triggered at: 2025-04-16 19:54:32+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Grabpay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - Paymaya
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    EWALLET PAYMAYA Philippines Disruption
    Started 16 Apr 2025 02:54:53 (6 days ago), resolved 16 Apr 2025 02:55:53 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - Paymaya

    Dear Valued Customers,

    We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on PAYMAYA
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Philippines
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - ShopeePay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    EWALLET SHOPEEPAY Philippines Disruption
    Started 16 Apr 2025 05:41:33 (5 days ago), resolved 16 Apr 2025 05:45:33 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 36.773s
    • First triggered at: 2025-04-16 13:39:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET SHOPEEPAY Philippines Disruption
    Started 16 Apr 2025 15:57:33 (5 days ago), resolved 16 Apr 2025 15:58:33 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - ShopeePay

    Dear Valued Customers,

    We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on SHOPEEPAY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Impact: callback latency is high within the last 15 minutes with latency up to 36.898s
    • First triggered at: 2025-04-16 23:55:29+08:00

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    PayLater - Cashalo
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    PayLater - BillEase
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - 7-Eleven
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - 7-Eleven via Cliqq
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Cebuana
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter CEBUANA Philippines Disruption
    Started 18 Apr 2025 02:02:03 (4 days ago), resolved 19 Apr 2025 00:00:02 (3 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - Cebuana

    Dear Valued Customers,

    We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

    Impact:

    • The created Over-The-Counter (OTC) CEBUANA cannot be paid
    • The successful Over-The-Counter (OTC) payment will take longer to process
    • Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Over-The-Counter Payments - CVM
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - ECPay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - ECPay Loans
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 15 Apr 2025 03:29:59 (7 days ago), resolved 15 Apr 2025 07:48:05 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 15 Apr 2025 09:46:42 (6 days ago), resolved 15 Apr 2025 17:00:15 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 15 Apr 2025 17:26:22 (6 days ago), resolved 15 Apr 2025 18:32:42 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 16 Apr 2025 01:40:52 (6 days ago), resolved 16 Apr 2025 14:11:30 (5 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 17 Apr 2025 01:34:55 (5 days ago), resolved 17 Apr 2025 15:28:36 (4 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_LOAN Philippines Disruption
    Started 21 Apr 2025 01:54:19 (16 hours ago), resolved 21 Apr 2025 07:18:07 (10 hours ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay Loans

    The issue has been identified and a fix is being implemented.

    Over-The-Counter Payments - ECPay School
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 15 Apr 2025 03:29:59 (7 days ago), resolved 15 Apr 2025 07:48:05 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 15 Apr 2025 09:46:42 (6 days ago), resolved 15 Apr 2025 17:00:15 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 15 Apr 2025 17:26:22 (6 days ago), resolved 15 Apr 2025 18:32:42 (6 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 16 Apr 2025 01:40:52 (6 days ago), resolved 16 Apr 2025 14:11:30 (5 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 17 Apr 2025 01:34:55 (5 days ago), resolved 17 Apr 2025 15:28:36 (4 days ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter ECPAY_SCHOOL Philippines Disruption
    Started 21 Apr 2025 01:54:20 (16 hours ago), resolved 21 Apr 2025 07:18:09 (10 hours ago)
    Minor Incident
    Resolved
    Over-The-Counter Payments - ECPay School

    The issue has been identified and a fix is being implemented.

    Over-The-Counter Payments - LBC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Mlhuillier
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Palawan
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - Perahub
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Over-The-Counter Payments - USSC
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - BANK_TRANSFER
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR Payments - QRPH
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR_CODE QRPH Philippines Disruption
    Started 20 Apr 2025 08:46:57 (1 day ago), resolved 20 Apr 2025 11:25:57 (1 day ago)
    Minor Incident
    Resolved
    QR Payments - QRPH

    Dear Valued Customers,

    We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

    Impact:

    • Intermittent timeouts on QR_CODE for creation of charge requests
    • Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
    • Market: Philippines
    • Over 0.167% of requests in the last 15 minutes have been affected

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Retry transactions for which a 503 error is received.
    • Reconciliation of the status of transactions after the incident will not be required.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    Credit/Debit Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Philippines - Payouts

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - BDO
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Philippines
    Started 20 Apr 2025 08:30:23 (1 day ago), resolved 20 Apr 2025 11:20:27 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 20 Apr 2025 11:30:19 (1 day ago), resolved 20 Apr 2025 11:40:28 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Disbursement - BPI
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Philippines
    Started 17 Apr 2025 00:20:28 (5 days ago), resolved 17 Apr 2025 08:50:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Disbursement - GCASH
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    GCash Destination Unavailable
    Started 22 Nov 2024 04:13:59 (5 months ago), still ongoing
    Critical Incident
    Investigating
    Disbursement - GCASH

    Dear Merchants,

    We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.

    Disbursement - Paymaya
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Disbursement - Other Philippines banks and E-Wallets
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Philippines
    Started 16 Apr 2025 16:40:16 (5 days ago), resolved 16 Apr 2025 17:20:22 (5 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 17 Apr 2025 00:20:28 (5 days ago), resolved 17 Apr 2025 08:50:17 (4 days ago)
    Minor Incident
    Resolved
    Disbursement - BPI
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BPI: 1-50000

    Payouts Disruption in Philippines
    Started 18 Apr 2025 16:20:30 (3 days ago), resolved 18 Apr 2025 23:20:25 (3 days ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_SEC: All amount

    Payouts Disruption in Philippines
    Started 20 Apr 2025 08:30:23 (1 day ago), resolved 20 Apr 2025 11:20:27 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Payouts Disruption in Philippines
    Started 20 Apr 2025 11:30:19 (1 day ago), resolved 20 Apr 2025 11:40:28 (1 day ago)
    Minor Incident
    Resolved
    Disbursement - BDO
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued customers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000

    Payouts Disruption in Philippines
    Started 21 Apr 2025 06:00:33 (12 hours ago), resolved 21 Apr 2025 06:50:25 (11 hours ago)
    Minor Incident
    Resolved
    Disbursement - Other Philippines banks and E-Wallets

    Dear valued customers,

    We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

    Batch Payout
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Thailand - Payments

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Kasikornbank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Bank of Bangkok Limited
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - Momo
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Bank of Ayudhya
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ViettelPay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Krungthai Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Direct Debit - Siam Commercial Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - TrueMoney
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    EWALLET TRUEMONEY Thailand Disruption
    Started 14 Apr 2025 22:23:53 (7 days ago), resolved 14 Apr 2025 22:24:51 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 14 Apr 2025 22:46:51 (7 days ago), resolved 14 Apr 2025 22:48:51 (7 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 15 Apr 2025 22:29:50 (6 days ago), resolved 15 Apr 2025 22:30:50 (6 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 16 Apr 2025 20:35:51 (5 days ago), resolved 16 Apr 2025 20:36:51 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 16 Apr 2025 22:39:51 (5 days ago), resolved 16 Apr 2025 22:40:51 (5 days ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 20 Apr 2025 20:47:51 (21 hours ago), resolved 20 Apr 2025 20:53:51 (21 hours ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    EWALLET TRUEMONEY Thailand Disruption
    Started 20 Apr 2025 22:13:50 (19 hours ago), resolved 20 Apr 2025 22:23:51 (19 hours ago)
    Minor Incident
    Resolved
    E-Wallets - TrueMoney

    Dear Valued Customers,

    We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

    Impact:

    • We are seeing issues with completion of payments on TRUEMONEY
    • Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
    • Market: Thailand
    • Impact: successful payment rate dropped below normal threshold

    We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

    • Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
    • Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

    E-Wallets - Line Pay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - WeChat Pay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ShopeePay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    QR Payments - Promptpay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Credit/Debit Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Thailand - Payouts

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    TH All Destinations
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Payouts Disruption in Thailand
    Started 15 Apr 2025 17:00:24 (6 days ago), resolved 15 Apr 2025 17:30:22 (6 days ago)
    Minor Incident
    Resolved
    TH All Destinations

    Dear valued customers,

    We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

    Payouts Disruption in Thailand
    Started 16 Apr 2025 17:00:24 (5 days ago), resolved 16 Apr 2025 17:30:25 (5 days ago)
    Minor Incident
    Resolved
    TH All Destinations

    Dear valued customers,

    We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

    Payouts Disruption in Thailand
    Started 17 Apr 2025 17:10:27 (4 days ago), resolved 17 Apr 2025 17:30:20 (4 days ago)
    Minor Incident
    Resolved
    TH All Destinations

    Dear valued customers,

    We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

    Payouts Disruption in Thailand
    Started 19 Apr 2025 17:10:32 (2 days ago), resolved 19 Apr 2025 17:30:43 (2 days ago)
    Minor Incident
    Resolved
    TH All Destinations

    Dear valued customers,

    We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

    Xendit Vietnam - Payments

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - Appota
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ShopeePay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - VNPT Wallet
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    E-Wallets - ZaloPay
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - MSB
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - PVcom Bank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - Vietcapital
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - VPBank
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Virtual Account - Woori
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Credit/Debit Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Notifications

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    WhatsApp
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    SMS
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Email
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now

    Xendit Mobile App

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Viber
    Mon 14
    Tue 15
    Wed 16
    Thu 17
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    Sat 19
    Sun 20
    now

    Xendit Test Mode

    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    Cards
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    now
    All
    Mon 14
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    Wed 16
    Thu 17
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    now