Xendit Status
Real-time updates of Xendit issues and outages
Xendit status is Operational
Payment Links
Payment Links
Xendit Remittance Payouts
E-Wallets - OVO
Virtual Account - BCA
Virtual Account - BJB
Virtual Account - BNI
Active Incidents
Dear Merchants,
We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.
Dear Merchants,
We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Recently Resolved Incidents
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.90% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-17 22:07:19+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.1% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.557s
- First triggered at: 2025-01-16 22:33:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.234s
- First triggered at: 2025-01-16 14:40:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
We are alerted by a disruption for our BCA Direct Switcher merchants. Currently, BCA Switcher VAs are reported to be unable to be paid. We are actively working with our partners to resolve this issue
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.059% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.074% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.05% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
We have identified some merchants experiencing UNSUPPORTED_CURRENCY errors while generating payment links. We have identified the issue and are working to resolve it.
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.069% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear Valued Customers,
We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.124% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.116% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.80% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-14 07:35:19+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 60.319s
- First triggered at: 2025-01-12 00:00:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.288s
- First triggered at: 2025-01-11 22:55:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Xendit Outage Survival Guide
Xendit Components
Xendit API
Cards
Customers Endpoints
Direct Debit
E-Wallets
Over-The-Counter Payments
PayLater
Payment APIs
Payment Links
We have identified some merchants experiencing UNSUPPORTED_CURRENCY errors while generating payment links. We have identified the issue and are working to resolve it.
Payouts
QR Codes
Subscriptions
Virtual Account
xenPlatform Accounts
xenPlatform Transfers
Banking as a Service
Xendit Callback
BI SNAP Virtual Accounts
Cards Refund
Direct Debit
E-Wallets
Over-The-Counter Payments
Payment Links
Payouts
PayLater
QR Codes
Virtual Account
xenPlatform
Banking as a Service
Xendit Credit/Debit Cards
Credit/Debit Cards
Xendit Dashboard
Dashboard
Dashboard Withdrawals
Onboarding
Autowithdrawal
Batch Disbursements
Payment Links
We have identified some merchants experiencing UNSUPPORTED_CURRENCY errors while generating payment links. We have identified the issue and are working to resolve it.
Banking as a Service
Xendit Third Party Integrations (e.g. Shopify, WooCommerce etc.)
Xendit Third Party Data Connection
Xendit xenShield / Fraud Detection System
Xendit Docs (docs.xendit.co)
Xendit Remittance Payouts
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Xendit Indonesia - Payments
Direct Debit - BNI
Direct Debit - BRI
Direct Debit - Mandiri
E-Wallets - Astrapay
E-Wallets - Dana
E-Wallets - Jenius Pay
E-Wallets - LinkAja
E-Wallets - NexCash
E-Wallets - OVO
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.1% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.059% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.074% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.05% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.069% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - ShopeePay
Over-The-Counter Payments - Alfamart
Over-The-Counter Payments - Indomaret
PayLater - Akulaku
PayLater - Atome
PayLater - Indodana
PayLater - Kredivo
PayLater - Uangme
QR Payments - DANA
QR Payments - LinkAja
Virtual Account - BCA
We are alerted by a disruption for our BCA Direct Switcher merchants. Currently, BCA Switcher VAs are reported to be unable to be paid. We are actively working with our partners to resolve this issue
Virtual Account - BJB
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - BNC
Virtual Account - BNI
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - BRI
Virtual Account - BSI
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - BSS
Virtual Account - BSS BI-FAST
Virtual Account - CIMB
Virtual Account - DBS
Virtual Account - Mandiri
Virtual Account - Permata
Credit/Debit Cards
Credit/Debit Cards - BCA
Xendit Indonesia - Payouts
Disbursement - BCA
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Disbursement - BRI
Disbursement - BNI
Disbursement - BSI
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Disbursement - Mandiri
Disbursement - Permata
Disbursement - Other Indonesia banks and E-Wallets
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Batch Payout
Xendit Malaysia - Payments
Direct Debit - UOB
Direct Debit - Standard Chartered
Direct Debit - RHB
Direct Debit - Public Bank
Direct Debit - OCBC
Direct Debit - MAYBANK2U
Direct Debit - MAYBANK2E
Direct Debit - KFH
Direct Debit - HSBC
Direct Debit - Hong Leong Bank
Direct Debit - CIMB
Direct Debit - BSN
Direct Debit - Bank Rakyat
Direct Debit - Bank of China
Direct Debit - Mualamat
Direct Debit - Bank Islam
Direct Debit - Ambank
Direct Debit - Alliance
Direct Debit - Agro
Direct Debit - Affin Bank
E-Wallets - Touch n Go
E-Wallets - ShopeePay
E-Wallets - Grabpay
E-Wallets - WeChat Pay
Credit/Debit Cards
Xendit Malaysia - Payouts
Disbursement - UOB
Xendit Philippines - Payments
Direct Debit - Chinabank Online Banking
Direct Debit - BDO
Direct Debit - BDO Online Banking
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - BOC Online Banking
Direct Debit - BPI
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - BPI Online Banking
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - Chinabank
Direct Debit - Instapay Online Banking
Direct Debit - Landbank Online Banking
Direct Debit - Maybank Online Banking
Direct Debit - Metrobank Online Banking
Direct Debit - Pesonet Online Banking
Direct Debit - PSBank Online Banking
Direct Debit - PNB Online Banking
Direct Debit - RCBC
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - RCBC Online Banking
Direct Debit - Robinsons Bank Online Banking
Direct Debit - Security Bank Online Banking
Direct Debit - Unionbank
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - Unionbank Online Banking
E-Wallets - GCash
Dear Merchants,
We have just been notified by GCash that they are having an emergency maintenance. We are working on the partner to understand timelines for when they can get their systems back online.
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - Grabpay
Dear Valued Customers,
We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - Paymaya
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.80% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-14 07:35:19+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.90% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-17 22:07:19+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
E-Wallets - ShopeePay
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 60.319s
- First triggered at: 2025-01-12 00:00:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.288s
- First triggered at: 2025-01-11 22:55:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.557s
- First triggered at: 2025-01-16 22:33:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.234s
- First triggered at: 2025-01-16 14:40:29+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
PayLater - Cashalo
PayLater - BillEase
Over-The-Counter Payments - 7-Eleven
Over-The-Counter Payments - 7-Eleven via Cliqq
Over-The-Counter Payments - Cebuana
Over-The-Counter Payments - CVM
Over-The-Counter Payments - ECPay
Over-The-Counter Payments - ECPay Loans
Over-The-Counter Payments - ECPay School
Over-The-Counter Payments - LBC
Over-The-Counter Payments - Mlhuillier
Over-The-Counter Payments - Palawan
Over-The-Counter Payments - Perahub
Over-The-Counter Payments - USSC
Virtual Account - BANK_TRANSFER
QR Payments - QRPH
Dear Valued Customers,
We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.124% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Dear Valued Customers,
We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.116% of requests in the last 15 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Credit/Debit Cards
Xendit Philippines - Payouts
Disbursement - BDO
Disbursement - BPI
Disbursement - GCASH
Dear Merchants,
We have just received a notice for emergency maintenance from GCash. All disbursements to GCash are expected to fail until GCash completes their maintenance.
Disbursement - Paymaya
Disbursement - Other Philippines banks and E-Wallets
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
Batch Payout
Xendit Thailand - Payments
Direct Debit - Kasikornbank
Direct Debit - Bank of Bangkok Limited
Direct Debit - Bank of Ayudhya
Direct Debit - Krungthai Bank
Direct Debit - Siam Commercial Bank
E-Wallets - TrueMoney
E-Wallets - Line Pay
E-Wallets - WeChat Pay
E-Wallets - ShopeePay
E-Wallets - Momo
E-Wallets - ViettelPay
QR Payments - Promptpay
Credit/Debit Cards
Xendit Thailand - Payouts
TH All Destinations
Xendit Vietnam - Payments
E-Wallets - Appota
E-Wallets - ShopeePay
E-Wallets - VNPT Wallet
E-Wallets - ZaloPay
Virtual Account - MSB
Virtual Account - PVcom Bank
Virtual Account - Vietcapital
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Virtual Account - VPBank
Virtual Account - Woori
Credit/Debit Cards
Xendit Notifications
SMS
Viber
Xendit Test Mode
Cards
Xendit Alternatives
Recharge Charge Processing
Engineering is aware of an issue causing some charge errors and is investigating.
