FastSpring Status

Resolved: Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

Monitoring: Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe.

Rebills are continuing to be processed and will require a few more hours to complete.

Investigating: We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

Resolved: All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

Monitoring: Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

Monitoring: AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

Identified: We continue to work with AWS to restore service

Identified: We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

Investigating: We are continuing to investigate this issue.

Investigating: Our cloud service provider is currently having issues with its service which is impacting our platform.