Codat Status

Resolved: The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to make requests to the API and use the portal without disruption.

If you are still affected by this issue, please contact [email protected]

Monitoring: We are no longer seeing the timeouts in production and affected users should not experience further requests timing out or the portal failing to load.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

Investigating: We are actively investigating an issue resulting in timeouts in the portal and making API requests.

Affected users will notice that some requests are timing out resulting in intermittent page loading and failed requests.

This incident will be updated as soon as we have identified the issue, and no later than 15.30 BST.

Resolved: Our monitoring alerted us to the fact that between 11:48 and 12:01 GMT, some logins to the Codat portal may have been failing with an error.

The cause of the issue has been identified as an problem with our cloud infrastructure provider, which has now been resolved.

If you are still affected by this issue, please contact [email protected] for further assistance.

Resolved: The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to make requests to the API and use the portal without disruption.

If you are still affected by this issue, please contact [email protected]

Monitoring: We are no longer seeing the timeouts in production and affected users should not experience further requests timing out or the portal failing to load.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

Investigating: We are actively investigating an issue resulting in timeouts in the portal and making API requests.

Affected users will notice that some requests are timing out resulting in intermittent page loading and failed requests.

This incident will be updated as soon as we have identified the issue, and no later than 15.30 BST.

Resolved: The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to fetch data from Sage 50 without error.

If you are still affected by this issue, please contact [email protected]

Monitoring: We have implemented a fix to the problems we had been experiencing with our Sage50 integration.

Affected users should now notice that there fetch operations for Sage50 are able to complete without error.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

Identified: We have identified the cause of the incident and are continuing to implement a fix.

Investigating: We have identified the cause of the incident and are continuing to implement a fix.

Identified: We have identified the cause of the incident and are currently implementing a fix to remediate the issue.

This incident will be updated as soon as we have successfully tested and rolled out a fix, and no later than 13:30

Investigating: We are actively investigating an issue preventing Sage 50 connected companies from fetching data.

Sage50 connected companies should notice that all datasets fail with a FetchError

This incident will be updated as soon as we have identified the issue, and no later than 12:57

Resolved: The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to fetch data from Sage 50 without error.

If you are still affected by this issue, please contact [email protected]

Monitoring: We have implemented a fix to the problems we had been experiencing with our Sage50 integration.

Affected users should now notice that there fetch operations for Sage50 are able to complete without error.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

Identified: We have identified the cause of the incident and are continuing to implement a fix.

Investigating: We have identified the cause of the incident and are continuing to implement a fix.

Identified: We have identified the cause of the incident and are currently implementing a fix to remediate the issue.

This incident will be updated as soon as we have successfully tested and rolled out a fix, and no later than 13:30

Investigating: We are actively investigating an issue preventing Sage 50 connected companies from fetching data.

Sage50 connected companies should notice that all datasets fail with a FetchError

This incident will be updated as soon as we have identified the issue, and no later than 12:57