Daily Status

Resolved: This incident has been resolved.

Monitoring: It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.

Identified: SignalWire has confirmed that they made an unannounced change that's causing the problem, and they're working to revert it. We're also working on a quick production update to work around the issue if they can't revert quickly enough.

Investigating: We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.

Resolved: This incident has been resolved.

Monitoring: We've deployed an update to production servers to remediate the issue, and we're testing to ensure everything is fixed.

Identified: We've identified an issue with how Daily and SignalWire are negotiating audio codecs for incoming SIP/PSTN calls. We're working on an update that will change the default audio codec used between Daily and SignalWire to Opus.

Once this is deployed, you may still experience audio issues if you've explicitly set your SIP audio codec to PCMU as described here: https://docs.daily.co/guides/products/dial-in-dial-out/sip#sip-dial-in-audio-and-video

Identified: We've identified an issue causing degraded ("broken up" or "choppy") audio between some Daily sessions and SignalWire SIP/PSTN endpoints. PSTN dialout and PIN dialin do not seem to be affected. SIP dialout seems to be moderately affected. PIN-less PSTN dialin and SIP dialin seem to be experiencing a much higher proportion of affected calls.

Investigating: We're investigating reports of poor quality audio for SIP/PSTN participants in some calls.