ShipEngine Status

Monitoring: The Canadian Union of Postal Workers (CUPW) has announced it began a national strike on Friday, November 15, at 12:01 a.m. ET. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Items will be delivered as quickly as possible once operations resume. See Canada Post's negotiations page for updates.

Monitoring: DHL Express Canada Updates

DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T.

As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice.

More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html

Monitoring: Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Monitoring: Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Monitoring: Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.

In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, and DHL Express.

More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page Royal Mail: https://www.royalmail.com/international-incident-bulletin

Monitoring: Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Monitoring: Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Monitoring: Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.

In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, and DHL Express.

More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page Royal Mail: https://www.royalmail.com/international-incident-bulletin

Monitoring: In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts.

Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

Monitoring: In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts.

Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

Investigating: We are investigating reports of higher than usual occurrences of timed out requests to get rates and labels which specify a UPS carrier.

Monitoring: Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation API starting at $0.99 per $100 of insured value.

For more info: https://help.shipengine.com/hc/en-us/articles/26099415057435-ParcelGuard

Identified: Existing UPS connections which were not proactively migrated to us OAuth will now return the following error: A shipping carrier error occurred: Access keys are no longer available. Please reconnect XXXXX account number using OAuth.

UPS account address/invoice information is no longer accepted as a method to authenticate the UPS account connection. UPS connections that were set up using address/invoice information in the past will need to be reauthorized using OAuth.

To reconnect/reauthorize your existing UPS connection please follow the process outlined here: https://help.shipengine.com/hc/en-us/articles/27535412505115-How-to-Reauthorize-Your-UPS-Account

You will need the following:

• the UPS website login for the given UPS account.
• a Name/Nickname populated for the connection in ShipEngine. If one is not displayed in the Name column you may set one via the Rename button in the 3-dots menu
• The UPS account's country code and postal code must be set for the given UPS account. You may set these via the Edit button in the 3-dots menu
• To repeat this process for each individual UPS connection that you have and intend to keep using.

If you do not have access to the account dashboard or would prefer to reconnect your existing UPS account via API request, you can use the Reconnect request outlined here: https://www.shipengine.com/docs/carriers/ups/#:~:text=Example%20Reconnect%20Call

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are investigating reports of 400 responses being returned for attempts to both get rates and create labels under the sandbox Stamps carrier connection.

This issue has not been observed in production.