ShipEngine Status

Monitoring: The Canadian Union of Postal Workers (CUPW) has announced it began a national strike on Friday, November 15, at 12:01 a.m. ET. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Items will be delivered as quickly as possible once operations resume. See Canada Post's negotiations page for updates.

Identified: Existing UPS connections which were not proactively migrated to us OAuth will now return the following error: A shipping carrier error occurred: Access keys are no longer available. Please reconnect XXXXX account number using OAuth.

UPS account address/invoice information is no longer accepted as a method to authenticate the UPS account connection. UPS connections that were set up using address/invoice information in the past will need to be reauthorized using OAuth.

To reconnect/reauthorize your existing UPS connection please follow the process outlined here: https://help.shipengine.com/hc/en-us/articles/27535412505115-How-to-Reauthorize-Your-UPS-Account

You will need the following:

• the UPS website login for the given UPS account.
• a Name/Nickname populated for the connection in ShipEngine. If one is not displayed in the Name column you may set one via the Rename button in the 3-dots menu
• The UPS account's country code and postal code must be set for the given UPS account. You may set these via the Edit button in the 3-dots menu
• To repeat this process for each individual UPS connection that you have and intend to keep using.

If you do not have access to the account dashboard or would prefer to reconnect your existing UPS account via API request, you can use the Reconnect request outlined here: https://www.shipengine.com/docs/carriers/ups/#:~:text=Example%20Reconnect%20Call

Investigating: We are investigating reports of higher than usual occurrences of timed out requests to get rates and labels which specify a UPS carrier.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are investigating an issue preventing users from successfully accessing their account dashboard.

The following error is returned: "Unexpected issue We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."