ShipEngine Status
Real-time updates of ShipEngine issues and outages
ShipEngine status is Partially Degraded Service
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Active Incidents
Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"
Started 15 Dec 2025 14:30:29 (10 days ago), still ongoing
Minor Incident
Investigating
UPS US
We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.
UPS Aircraft Accident Impacts
Started 7 Nov 2025 22:13:56 (2 months ago), still ongoing
Incident without Impact
Monitoring
UPS US
An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments:
The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.
Recently Resolved Incidents
No recent incidents
ShipEngine Outage Survival Guide
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UPS Aircraft Accident Impacts
Started 7 Nov 2025 22:13:56 (2 months ago), still ongoing
Incident without Impact
Monitoring
UPS US
An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments:
The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.
Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"
Started 15 Dec 2025 14:30:29 (10 days ago), still ongoing
Minor Incident
Investigating
UPS US
We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.
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