Redox Engine Status

Identified: The issue has been identified and a fix is being implemented.

Investigating: Please disregard, this is a test.

Resolved: Latency has now resolved and traffic is flowing as expected.

Monitoring: For most feeds we have seen resolved latency. We are continuing to monitor until we see latency fully resolved.

Monitoring: We have implemented a fix and seen that error rates have returned to nominal levels. The message latency is starting to decline. We are continuing to monitor until latency fully resolves.

Identified: We believe we have identified the root cause of the issue and are deploying a fix.

Investigating: We are seeing a number of increased errors with our API and delayed messages of up to 30 minutes. We are currently investigating the issue.

Resolved: Alerting continues to function as expected. We are reaching out to customers who may have missed emails who are still in an alerted state individually.

Monitoring: The secondary system's incident is resolved. All Customer Configured Alerts are back up and running. We are investigating possible impact for what alerts may not have been correctly emailed during the outage.

You can look at the Monitoring page on your dashboard to see an accurate current status of all customer configured alerts.

Investigating: A secondary system we use for our Customer Configured Alerts is currently experiencing an outage. This may result in missed alerts or some extra alerts. Being sent out. This only affects the Customer Configured Alerts not all our other alerting systems. We are monitoring the impact of this secondary system outage.