Vertex status is Partially Degraded Service

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Vertex Cloud Returns

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Active Incidents

Vertex Indirect Tax Cloud Returns Functionality Degradation
Started 3 Apr 2026 20:53:58 (5 days ago), still ongoing
Minor Incident
Investigating
Cloud Returns

Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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    Vertex Cloud Returns

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    Vertex Indirect Tax Cloud Returns Functionality Degradation
    Started 3 Apr 2026 20:53:58 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Cloud Returns

    Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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