Vertex Status
Real-time updates of Vertex issues and outages
Vertex status is Partially Degraded Service
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Vertex Cloud Returns
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Active Incidents
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Recently Resolved Incidents
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
Vertex Outage Survival Guide
Vertex Components
Vertex Address Cleansing
Vertex Indirect Tax O Series Cloud
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We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
Portal
Vertex Cloud Indirect Tax
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We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Portal
Vertex Indirect Tax O Series On-Demand
Vertex Indirect Tax Returns North America On-Demand
Vertex Cloud Payroll Tax
Vertex Payroll Tax Q Series On-Demand
Vertex e-Invoicing
Vertex Certificate Center
Vertex Cloud Data Integrity
Vertex Exemption Certificate Wizard (ECW)
Vertex Indirect Tax Intelligence
Vertex O Series Edge
Vertex Tax Performance Engine
Vertex VAT Compliance
Vertex Express Returns
Vertex High Volume Reporting (HVR)
Vertex for eCommerce
Vertex for Marketplaces
Vertex Invoice IQ
Vertex Validator
Vertex Cloud Returns
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.