Vertex status is Operational

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Vertex Cloud Returns

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Vertex Indirect Tax Cloud Returns Functionality Degradation
Started 3 Apr 2026 20:53:58 (1 month ago), resolved 8 May 2026 15:14:48 (1 day ago)
Incident without Impact
Resolved
Cloud Returns

Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Outage Survival Guide

A step-by-step guide to help you survive a Vertex outage
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    Vertex Components

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    Vertex Address Cleansing

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    Vertex Indirect Tax O Series Cloud

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    Calc
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    Portal
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    Vertex Cloud Indirect Tax

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    Calc
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    Portal
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    Vertex Indirect Tax O Series On-Demand

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    Vertex Payroll Tax Q Series On-Demand

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    Vertex e-Invoicing

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    Vertex Certificate Center

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    Vertex Cloud Data Integrity

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    Vertex Exemption Certificate Wizard (ECW)

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    Vertex O Series Edge

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    Vertex Invoice IQ

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    Vertex Validator

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    Vertex Cloud Returns

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    Vertex Indirect Tax Cloud Returns Functionality Degradation
    Started 3 Apr 2026 20:53:58 (1 month ago), resolved 8 May 2026 15:14:48 (1 day ago)
    Incident without Impact
    Resolved
    Cloud Returns

    Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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