Vertex status is Operational

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Calc
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Vertex Certificate Center

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Vertex Indirect Tax Intelligence

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Vertex Indirect Tax Intelligence - Service Disruption
Started 20 Oct 2025 09:52:34 (7 days ago), resolved 20 Oct 2025 22:10:06 (6 days ago)
Incident without Impact
Resolved
Vertex Indirect Tax Intelligence

Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident
Started 20 Oct 2025 16:09:28 (6 days ago), resolved 20 Oct 2025 21:07:18 (6 days ago)
Minor Incident
Resolved
Calc
Vertex Certificate Center

Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations.

We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Vertex Outage Survival Guide

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    Vertex Components

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    Vertex Address Cleansing

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    Vertex Indirect Tax O Series Cloud

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    Calc
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    Portal
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    Vertex Cloud Indirect Tax

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    Calc
    Mon 20
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    Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident
    Started 20 Oct 2025 16:09:28 (6 days ago), resolved 20 Oct 2025 21:07:18 (6 days ago)
    Minor Incident
    Resolved
    Calc
    Vertex Certificate Center

    Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations.

    We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

    Portal
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    Vertex Indirect Tax O Series On-Demand

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    Vertex Indirect Tax Returns North America On-Demand

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    Vertex Cloud Payroll Tax

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    Vertex Payroll Tax Q Series On-Demand

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    Vertex e-Invoicing

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    Vertex Certificate Center

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    Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident
    Started 20 Oct 2025 16:09:28 (6 days ago), resolved 20 Oct 2025 21:07:18 (6 days ago)
    Minor Incident
    Resolved
    Calc
    Vertex Certificate Center

    Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations.

    We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

    Vertex Cloud Data Integrity

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    Vertex Exemption Certificate Wizard (ECW)

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    Vertex Indirect Tax Intelligence

    Mon 20
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    now
    Vertex Indirect Tax Intelligence - Service Disruption
    Started 20 Oct 2025 09:52:34 (7 days ago), resolved 20 Oct 2025 22:10:06 (6 days ago)
    Incident without Impact
    Resolved
    Vertex Indirect Tax Intelligence

    Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

    Vertex O Series Edge

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    Vertex Tax Performance Engine

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    Vertex VAT Compliance

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    Vertex Express Returns

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    Vertex High Volume Reporting (HVR)

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    Vertex for eCommerce

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    Vertex for Marketplaces

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    Vertex Invoice IQ

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    Vertex Validator

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    Vertex Cloud Returns

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