Jumio status is Operational

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Identity Verification Processing
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Identity Verification Processing
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Identity Verification Processing
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Delay in Processing Identity Verification Transactions
Started 26 Mar 2026 03:21:04 (5 days ago), resolved 26 Mar 2026 08:58:39 (5 days ago)
Minor Incident
Resolved
Identity Verification Processing
Identity Verification Processing
Identity Verification Processing

We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers starting at around 02:02 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

Jumio Outage Survival Guide

A step-by-step guide to help you survive a Jumio outage
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    Jumio Components

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    now

    Jumio US data center

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    performNetverify API
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    Identity Verification Web
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    now
    Identity Verification SDK
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    Identity Verification Retrieval API
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    Identity Verification Processing
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    now
    Delay in Processing Identity Verification Transactions
    Started 26 Mar 2026 03:21:04 (5 days ago), resolved 26 Mar 2026 08:58:39 (5 days ago)
    Minor Incident
    Resolved
    Identity Verification Processing
    Identity Verification Processing
    Identity Verification Processing

    We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers starting at around 02:02 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

    We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

    We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

    Identity Verification Callback
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    Customer Portal
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    Doc Proof Processing
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    now
    Fastfill API
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    Doc Proof
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    AML Screening
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    now
    Jumio Platform Processing
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    Jumio Platform - Unified Portal
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    Authentication
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    now

    Jumio EU data center

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    now
    performNetverify API
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    Mon 30
    now
    Identity Verification Web
    Tue 24
    Wed 25
    Thu 26
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    Mon 30
    now
    Identity Verification SDK
    Tue 24
    Wed 25
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    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Identity Verification Retrieval API
    Tue 24
    Wed 25
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    Mon 30
    now
    Identity Verification Processing
    Tue 24
    Wed 25
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    Fri 27
    Sat 28
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    Mon 30
    now
    Delay in Processing Identity Verification Transactions
    Started 26 Mar 2026 03:21:04 (5 days ago), resolved 26 Mar 2026 08:58:39 (5 days ago)
    Minor Incident
    Resolved
    Identity Verification Processing
    Identity Verification Processing
    Identity Verification Processing

    We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers starting at around 02:02 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

    We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

    We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

    Identity Verification Callback
    Tue 24
    Wed 25
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    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Customer Portal
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Doc Proof Processing
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Fastfill API
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Doc Proof
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    AML Screening
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Jumio Platform Processing
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    now
    Jumio Platform - Unified Portal
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    Authentication
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    now

    Jumio SGP data center

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    performNetverify API
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    now
    Identity Verification Web
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    Identity Verification SDK
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    now
    Identity Verification Processing
    Tue 24
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    now
    Delay in Processing Identity Verification Transactions
    Started 26 Mar 2026 03:21:04 (5 days ago), resolved 26 Mar 2026 08:58:39 (5 days ago)
    Minor Incident
    Resolved
    Identity Verification Processing
    Identity Verification Processing
    Identity Verification Processing

    We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers starting at around 02:02 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

    We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

    We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

    Identity Verification Retrieval API
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    Wed 25
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    Mon 30
    now
    Identity Verification Callback
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    Mon 30
    now
    Customer Portal
    Tue 24
    Wed 25
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    Sat 28
    Sun 29
    Mon 30
    now
    Doc Proof Processing
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Fastfill API
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Doc Proof
    Tue 24
    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    AML Screening
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    Wed 25
    Thu 26
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    now
    Jumio Platform Processing
    Tue 24
    Wed 25
    Thu 26
    Fri 27
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    Mon 30
    now
    Jumio Platform - Unified Portal
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    now
    Authentication
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    now

    Jumio Third Party Services

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    CPF Validation
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    Email Check
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