
Jumio Status
Real-time updates of Jumio issues and outages
Jumio status is Operational
Identity Verification Web
Authentication
Identity Verification Web
Authentication
Identity Verification Web
Authentication
Active Incidents
No active incidents
Recently Resolved Incidents
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Jumio Outage Survival Guide
Jumio Components
Jumio US data center
performNetverify API
Identity Verification Web
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Identity Verification SDK
Identity Verification Retrieval API
Identity Verification Processing
Identity Verification Callback
Customer Portal
Doc Proof Processing
Fastfill API
Doc Proof
AML Screening
Jumio Platform Processing
Jumio Platform - Unified Portal
Authentication
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Jumio EU data center
performNetverify API
Identity Verification Web
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Identity Verification SDK
Identity Verification Retrieval API
Identity Verification Processing
Identity Verification Callback
Customer Portal
Doc Proof Processing
Fastfill API
Doc Proof
AML Screening
Jumio Platform Processing
Jumio Platform - Unified Portal
Authentication
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Jumio SGP data center
performNetverify API
Identity Verification Web
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Identity Verification SDK
Identity Verification Processing
Identity Verification Retrieval API
Identity Verification Callback
Customer Portal
Doc Proof Processing
Fastfill API
Doc Proof
AML Screening
Jumio Platform Processing
Jumio Platform - Unified Portal
Authentication
Conversion Degradation on Android Chrome
Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.
Our engineering team has pinpointed the root cause and is actively working on a resolution.
The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].