Jumio status is Operational

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Identity Verification Web
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Authentication
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Identity Verification Web
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Authentication
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Identity Verification Web
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Authentication
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Active Incidents

No active incidents

Recently Resolved Incidents

2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
Minor Incident
Resolved
Identity Verification Web
Identity Verification Web
Identity Verification Web
Authentication
Authentication
More...

Conversion Degradation on Android Chrome

Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

Our engineering team has pinpointed the root cause and is actively working on a resolution.

The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

Jumio Outage Survival Guide

A step-by-step guide to help you survive a Jumio outage
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    Jumio Components

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    now

    Jumio US data center

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    now
    performNetverify API
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    now
    Identity Verification Web
    Sun 15
    Mon 16
    Tue 17
    Wed 18
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    Fri 20
    Sat 21
    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Identity Verification SDK
    Sun 15
    Mon 16
    Tue 17
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    Sat 21
    now
    Identity Verification Retrieval API
    Sun 15
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    now
    Identity Verification Processing
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    now
    Identity Verification Callback
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    now
    Customer Portal
    Sun 15
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    now
    Doc Proof Processing
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    Fri 20
    Sat 21
    now
    Fastfill API
    Sun 15
    Mon 16
    Tue 17
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    Fri 20
    Sat 21
    now
    Doc Proof
    Sun 15
    Mon 16
    Tue 17
    Wed 18
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    Fri 20
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    now
    AML Screening
    Sun 15
    Mon 16
    Tue 17
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    now
    Jumio Platform Processing
    Sun 15
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    Tue 17
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    now
    Jumio Platform - Unified Portal
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    now
    Authentication
    Sun 15
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    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Jumio EU data center

    Sun 15
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    now
    performNetverify API
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    now
    Identity Verification Web
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Identity Verification SDK
    Sun 15
    Mon 16
    Tue 17
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    Thu 19
    Fri 20
    Sat 21
    now
    Identity Verification Retrieval API
    Sun 15
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    now
    Identity Verification Processing
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    now
    Identity Verification Callback
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    now
    Customer Portal
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    now
    Doc Proof Processing
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    now
    Fastfill API
    Sun 15
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    Tue 17
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    now
    Doc Proof
    Sun 15
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    Tue 17
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    now
    AML Screening
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    now
    Jumio Platform Processing
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    now
    Jumio Platform - Unified Portal
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    now
    Authentication
    Sun 15
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    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Jumio SGP data center

    Sun 15
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    now
    performNetverify API
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    now
    Identity Verification Web
    Sun 15
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    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Identity Verification SDK
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Identity Verification Processing
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Identity Verification Retrieval API
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Identity Verification Callback
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Customer Portal
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Doc Proof Processing
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Fastfill API
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Doc Proof
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    AML Screening
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Jumio Platform Processing
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Jumio Platform - Unified Portal
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Authentication
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
    Started 17 Jun 2025 14:38:30 (5 days ago), resolved 20 Jun 2025 17:09:15 (2 days ago)
    Minor Incident
    Resolved
    Identity Verification Web
    Identity Verification Web
    Identity Verification Web
    Authentication
    Authentication
    More...

    Conversion Degradation on Android Chrome

    Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status. After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

    Our engineering team has pinpointed the root cause and is actively working on a resolution.

    The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

    Jumio Third Party Services

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    CPF Validation
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    Email Check
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    now