Revenera Status

Resolved: This incident has been resolved.

Monitoring: Reporter for FlexNet Operations ALM is now functional and reports are loading. We've changed the status of this incident to monitoring as we ensure continued stability of the Reporter application.

Identified: Current Status: We investigated an issue impacting access to the Reporter application within FlexNet Operations ALM due to an underlying database server problem. Our team is actively working with our vendor to restore the affected database.

What’s Happening: The database supporting our reporting service experienced an unexpected failure. A repair process is underway to restore full functionality. Because of the database’s large size, recovery is taking longer than usual, but progress remains steady at approximately 10% per hour.

Thank you for your patience as we work to fully restore service.

Identified: We are working on deploying the fix to the environment. We will update the status based on the results.

Identified: We’ve identified the root cause of the issue, and our teams are actively working on a resolution. We’ll continue to share updates as more information becomes available. Thank you for your patience and understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are experiencing database errors in ALM Reporter, we are working to resolve this issue. Please subscribe to this message, we will keep updating the progress.

Impact - The Prod ALM SAP BO Reporter database will be temporarily unavailable until the issues are fully addressed.

Please note that this will impact the ALM SAP BO Reporter, which may be inaccessible during this period.

Resolved: Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.

Monitoring: We've identified and implemented a fix in FlexNet Operations LLM PCS environments and services have been restored. We are continuing to monitor our systems to ensure no further issues occur.

Identified: Our team has identified the cause of the issue and the potential solution for the FlexNet Operations LLM UAT environment. We are continuing our investigation in identifying and restoring services in the FlexNet Operations LLM Production Copy Service (PCS) environment.

Investigating: The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.

Investigating: We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

Resolved: Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.

Monitoring: We've identified and implemented a fix in FlexNet Operations LLM PCS environments and services have been restored. We are continuing to monitor our systems to ensure no further issues occur.

Identified: Our team has identified the cause of the issue and the potential solution for the FlexNet Operations LLM UAT environment. We are continuing our investigation in identifying and restoring services in the FlexNet Operations LLM Production Copy Service (PCS) environment.

Investigating: The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.

Investigating: We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Partial System Outage on FlexNet Operations LLM PCS NAM, Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. Thank you for your patience.

Resolved: Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.

Monitoring: We've identified and implemented a fix in FlexNet Operations LLM PCS environments and services have been restored. We are continuing to monitor our systems to ensure no further issues occur.

Identified: Our team has identified the cause of the issue and the potential solution for the FlexNet Operations LLM UAT environment. We are continuing our investigation in identifying and restoring services in the FlexNet Operations LLM Production Copy Service (PCS) environment.

Investigating: The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.

Investigating: We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Partial System Outage on FlexNet Operations LLM PCS NAM, Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. Thank you for your patience.

Resolved: Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.

Monitoring: We've identified and implemented a fix in FlexNet Operations LLM PCS environments and services have been restored. We are continuing to monitor our systems to ensure no further issues occur.

Identified: Our team has identified the cause of the issue and the potential solution for the FlexNet Operations LLM UAT environment. We are continuing our investigation in identifying and restoring services in the FlexNet Operations LLM Production Copy Service (PCS) environment.

Investigating: The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.

Investigating: We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.