Veriff Status: check for Veriff outages and issues

Veriff status is Operational

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Verification Decisions

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Active Incidents

No active incidents

Recently Resolved Incidents

Our service is experiencing issues

Started 6 Jul 2026 20:39:05 (9 days ago), resolved 10 Jul 2026 12:43:19 (5 days ago)

Minor Incident

Resolved

Verification Decisions

We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.

Our team is actively working to resolve the issue as quickly as possible and minimize the impact.

We apologize for the inconvenience and appreciate your patience.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

10 Jul 2026 12:43:19 (5 days ago)

Identified: We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome.

WHO IS AFFECTED

Customers processing verifications in our US region only. Other regions are unaffected.
Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.

WHAT YOU MAY SEE

Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.
Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.
Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.

WHAT WE ARE DOING

We have deployed changes to make the service more resilient and reduce the impact in the meantime.
The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July.

NEXT UPDATE

We will post our next update by 11:00 UTC Friday, July 10th.

9 Jul 2026 13:09:37 (6 days ago)

WHO IS AFFECTED

Customers processing verifications in our US region only. Other regions are unaffected.
Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.

WHAT YOU MAY SEE

Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.
Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.
Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.

WHAT WE ARE DOING

The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix.
We have deployed changes to make the service more resilient and reduce the impact in the meantime.

NEXT UPDATE

We will post our next update by 11:00 UTC Thursday, July 9th.

9 Jul 2026 09:29:27 (6 days ago)

Identified: We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.

Our team is actively working to resolve the issue as quickly as possible and minimize the impact.

We apologize for the inconvenience and appreciate your patience.

6 Jul 2026 20:39:05 (9 days ago)

See all updates

Veriff Outage Survival Guide

Mon 13

Tue 14

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Our service is experiencing issues

Started 6 Jul 2026 20:39:05 (9 days ago), resolved 10 Jul 2026 12:43:19 (5 days ago)

Minor Incident

Resolved

Verification Decisions

Our team is actively working to resolve the issue as quickly as possible and minimize the impact.

We apologize for the inconvenience and appreciate your patience.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

10 Jul 2026 12:43:19 (5 days ago)

WHO IS AFFECTED

Customers processing verifications in our US region only. Other regions are unaffected.
Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.

WHAT YOU MAY SEE

Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.
Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.
Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.

WHAT WE ARE DOING

We have deployed changes to make the service more resilient and reduce the impact in the meantime.
The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July.

NEXT UPDATE

We will post our next update by 11:00 UTC Friday, July 10th.

9 Jul 2026 13:09:37 (6 days ago)

WHO IS AFFECTED

Customers processing verifications in our US region only. Other regions are unaffected.
Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.

WHAT YOU MAY SEE

Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.
Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.
Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.

WHAT WE ARE DOING

The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix.
We have deployed changes to make the service more resilient and reduce the impact in the meantime.

NEXT UPDATE

We will post our next update by 11:00 UTC Thursday, July 9th.

9 Jul 2026 09:29:27 (6 days ago)

Our team is actively working to resolve the issue as quickly as possible and minimize the impact.

We apologize for the inconvenience and appreciate your patience.

6 Jul 2026 20:39:05 (9 days ago)

See all updates

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Veriff Status

Real-time updates of Veriff issues and outages

Veriff status is Operational

Verification Decisions

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Active Incidents

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Veriff Outage Survival Guide

Veriff Components

Veriff Enterprise Europe

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Verification Decisions

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Verification Decisions

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