Veriff Status

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible.

Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected.

We will continue to provide updates as more information becomes available.

Investigating: We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Resolved: We have rolled back a failing component deployment that was causing elevated decision times. Following a monitoring period, all systems have returned to normal operation.

We apologize for any inconvenience this may have caused.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are actively monitoring an issue that is causing some automated sessions to experience higher decision times than usual.

This issue is not affecting all sessions, so you may or may not be impacted.

Our team is currently investigating the root cause. We will provide another update as soon as we identify the affected component and have more information to share.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible.

Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected.

We will continue to provide updates as more information becomes available.

Investigating: We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible.

Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected.

We will continue to provide updates as more information becomes available.

Investigating: We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.