Veriff Status

Resolved: This incident has been resolved.

Identified: The root cause of the issue has been identified.

Our team is prioritized on deploying a fix.

Investigating: We have identified an issue affecting manual verifications that may cause delays in verification decisions.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.

Investigating: We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts.

Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Identified: The root cause of the issue has been identified.

Our team is prioritized on deploying a fix.

Investigating: We have identified an issue affecting manual verifications that may cause delays in verification decisions.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Identified: We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.

Our team is actively working to resolve the issue as quickly as possible and minimize the impact.

We apologize for the inconvenience and appreciate your patience.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.

Investigating: We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts.

Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Identified: The root cause of the issue has been identified.

Our team is prioritized on deploying a fix.

Investigating: We have identified an issue affecting manual verifications that may cause delays in verification decisions.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Resolved: Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Monitoring: The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.

Investigating: We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts.

Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Identified: The root cause of the issue has been identified.

Our team is prioritized on deploying a fix.

Investigating: We have identified an issue affecting manual verifications that may cause delays in verification decisions.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.