Pagero Service Status

Identified: The slowness as a global disruption in our Support case handling system at our external service provider still persists.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are still monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.

Identified: We have identified the cause of the current slowness in our Support case handling as a global disruption at our external service provider, confirmed on their own status page.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.

We apologize for any inconvenience.

Investigating: Dear Customers

We are suffering some interruptions in the system that allows you to communicate with us via Chat and Email. While the issue does not prevent the communication, it can make it longer for us to respond.

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.

Resolved: The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

Our advanced technical team identified the root cause and resent all affected jobs. More information about the underlying cause will be shared when available.

If you have any questions, please contact our Support team

Identified: We've identified the cause of the issue affecting KSeF document processing. Due to unusually high traffic, some documents may take longer than usual to process, and in some cases uploads may need to be retried.

We're working on improvements to reduce delays and restore normal processing as quickly as possible.

If you have any questions, please contact our Support team

Investigating: We're currently investigating reports of a potential disruption to the connection with KSeF, which may be causing missing / delayed application responses. We are working to identify the cause and assess the impact on customers.

We apologize for any inconvenience and will provide further updates as soon as we learn more.

If you have any questions, please contact our Support team

Resolved: The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Identified: We have been informed by our partner that the issue has been resolved. However, some documents may still remain in a pending status.

We are working to process the remaining documents as soon as possible.

If you have any questions, please contact our Support team

Investigating: We have received information from our partner Masters India pointing to a disturbance since 10:00 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service.

For more information from Masters India, see below.

We are currently experiencing a service disruption. Our team is actively working to resolve the issue, and we expect to restore service shortly.