Pagero Service Status

Resolved: This incident has now been resolved and the service is operating normally. We apologize for the disruption and any inconvenience caused. We've implemented improved processes and automation to help prevent this from happening again.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. We will update the information as soon as new findings are made.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate the technical issue.

While we work to resolve it, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate the technical issue. At this time, emails sent to [email protected] address may not be received by our support team.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: Our support email address, [email protected], is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.

While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case:

-Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online -Chat: Available through our support site -Phone: Please contact us directly via our support phone line

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.

If you have any questions, please contact our Support team

Resolved: This incident has now been resolved and the service is operating normally. We apologize for the disruption and any inconvenience caused. We've implemented improved processes and automation to help prevent this from happening again.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: This issue is still under investigation. We will update the information as soon as new findings are made.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate the technical issue.

While we work to resolve it, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate the technical issue. At this time, emails sent to [email protected] address may not be received by our support team.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: Our support email address, [email protected], is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.

While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case:

-Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online -Chat: Available through our support site -Phone: Please contact us directly via our support phone line

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.

If you have any questions, please contact our Support team

Resolved: The issue has now been resolved and services are available and working as normal.

All affected files have been reprocessed. Please note that the affected files will need to be signed again in Pagero online. Make sure you are not reuploading duplicate files if you received an error notification.

The issue was caused by an update that had the unintended consequence where the PAIN001 file that is created by Pagero and sent to the bank, not having all the mandatory data.

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Identified: We are currently investigating an issue affecting some payment files sent from Pagero Online, mainly towards SEB and Handelsbanken.

The issue was identified at 15:30 CEST and may cause affected files to be rejected or not accepted due to missing required data. We are working on resolving the issue, and a fix is currently in progress.

Once the fix has been deployed, we will reprocess the affected files. Unfortunately, affected files will need to be signed again in Pagero Online.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team