Pagero Service Status: check for Pagero Service outages and issues

Pagero Service status is Operational

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Pagero Service Pagero Online

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Pagero Online

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See all 15 Pagero Service components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Pagero Service outages

Active Incidents

On behalf of our Partner QNB eFinans

Started 19 Sep 2024 11:03:56 (2 months ago), still ongoing

Incident without Impact

Monitoring

Pagero Online

Start: Our partner QNB eFinans has a planned maintenance between September 21, 2024 at 00h, and September 22,2024 11:00 UTC

The reports of e-Archive invoice, e-SMM, e-MM, e-Action and ÖKC documents that you will create between 20.09.2024 - 22.09.2024 in our system, will be kept on hold and not be sent until next week, starting from 23.09.2024. Additionally, our TRA Incoming e-Archive Invoice product will not show new incoming invoices between 21.09.2024 - 22.09.2024.

If you have any questions, please contact our Support team

Recently Resolved Incidents

Pagero Online - Outage affecting Document API and visibility of documents in web

Started 13 Nov 2024 08:12:12 (8 days ago), resolved 14 Nov 2024 11:28:53 (7 days ago)

Minor Incident

Resolved

Pagero Online

We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter.

Please note that this issue is limited to document visibility within Pagero Online. Processing of documents continues to operate smoothly without any issues. As a temporary solution, you may access sent or received documents through our previous web platform (https://www.pageroonline.com/).

For any inquiries or further assistance, please reach out to our Support Team

Resolved: After monitoring the situation for several hours and confirming no new issues, we can confirm that the incident is now officially over.

We are very sorry for the inconvenience this might have caused in the past few days.

If you have any questions, please contact our Support team

14 Nov 2024 11:28:53 (7 days ago)

Monitoring: We continue monitoring the situation. At the moment no new issues have been detected, and visibility of documents in the new web for all affected views is working as intended.

If you have any questions, please contact our Support team

14 Nov 2024 08:51:43 (7 days ago)

Monitoring: After monitoring the fix implemented, we can confirm that everything back to normal and all documents should be visible in our new web platform. We will watch closely the following hours to ensure no new issues arise.

If you have any questions, please contact our Support team

13 Nov 2024 22:32:57 (7 days ago)

Monitoring: A fix has been implemented to increase the document availability and we confirm the recovery speed has been doubled.

We will keep monitoring the issue to ensure everything is back to normal. We deeply apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team

13 Nov 2024 16:02:00 (8 days ago)

Identified: We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible.

For end-customers and partners using Document API, the unavailable documents will have a new createTimeFrom once they become available. This means that you will not have to backdate the date in order to find any documents you received or sent during this incident, if you are using createTimeFrom as parameter when listing new files.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

13 Nov 2024 14:42:13 (8 days ago)

Identified: At this time, we don't have any new updates on this issue. Please be assured that we are diligently working to resolve it as quickly as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

13 Nov 2024 12:05:14 (8 days ago)

Investigating: We’re still investigating the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

13 Nov 2024 10:14:13 (8 days ago)

Identified: We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter.

For any inquiries or further assistance, please reach out to our Support Team

13 Nov 2024 08:12:12 (8 days ago)

See all updates

Pagero Service Outage Survival Guide

A step-by-step guide to help you survive a Pagero Service outage

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Pagero Service Components

Pagero Service

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Pagero Service Pagero Support Center

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Pagero Service Pagero Online

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On behalf of our Partner QNB eFinans

Started 19 Sep 2024 11:03:56 (2 months ago), still ongoing

Incident without Impact

Monitoring

Pagero Online

Start: Our partner QNB eFinans has a planned maintenance between September 21, 2024 at 00h, and September 22,2024 11:00 UTC

If you have any questions, please contact our Support team

Pagero Online - Outage affecting Document API and visibility of documents in web

Started 13 Nov 2024 08:12:12 (8 days ago), resolved 14 Nov 2024 11:28:53 (7 days ago)

Minor Incident

Resolved

Pagero Online

For any inquiries or further assistance, please reach out to our Support Team

Resolved: After monitoring the situation for several hours and confirming no new issues, we can confirm that the incident is now officially over.

We are very sorry for the inconvenience this might have caused in the past few days.

If you have any questions, please contact our Support team

14 Nov 2024 11:28:53 (7 days ago)

Monitoring: We continue monitoring the situation. At the moment no new issues have been detected, and visibility of documents in the new web for all affected views is working as intended.

If you have any questions, please contact our Support team

14 Nov 2024 08:51:43 (7 days ago)

If you have any questions, please contact our Support team

13 Nov 2024 22:32:57 (7 days ago)

Monitoring: A fix has been implemented to increase the document availability and we confirm the recovery speed has been doubled.

We will keep monitoring the issue to ensure everything is back to normal. We deeply apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team

13 Nov 2024 16:02:00 (8 days ago)

Identified: We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

13 Nov 2024 14:42:13 (8 days ago)

If you have any questions, please contact our Support team

13 Nov 2024 12:05:14 (8 days ago)

If you have any questions, please contact our Support team

13 Nov 2024 10:14:13 (8 days ago)

For any inquiries or further assistance, please reach out to our Support Team

13 Nov 2024 08:12:12 (8 days ago)

See all updates

Pagero Service Pagero TMS

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Pagero Service Pagero Health Solutions

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Health Center/Health Mobile

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Hospital Shop

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Health OCR Order

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HBS Invoice

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Aposervice

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Health Center AS2

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Health Center SFTP

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OFTP2

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Pagero Service Partner

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Pagero Online

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On behalf of our Partner QNB eFinans

Started 19 Sep 2024 11:03:56 (2 months ago), still ongoing

Incident without Impact

Monitoring

Pagero Online

Start: Our partner QNB eFinans has a planned maintenance between September 21, 2024 at 00h, and September 22,2024 11:00 UTC

If you have any questions, please contact our Support team

Pagero Service Alternatives

Vertex

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Azupay

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Azupay api

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Azupay External NPP Network

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NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])

Started 21 Nov 2024 02:32:55 (6 hours ago), still ongoing

Major Incident

Monitoring

External NPP Network

We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.

Payment Requests and Payments are not believed to currently be affected.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

See all updates

See all

Campaign Registry

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Taulia

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Taulia QA7 (UAT/Staging)

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Web Portal

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See all

Paysafe

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Neteller Merchant Portal

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Service Disruption-Neteller Merchant Portal

Started 24 Oct 2024 07:08:15 (28 days ago), still ongoing

Minor Incident

Investigating

Neteller Merchant Portal

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PXP Webhost API

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PXP Webhost API Service Disruption

Started 11 Nov 2024 06:27:24 (10 days ago), still ongoing

Major Incident

Investigating

PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

PXP Webhost API Service Disruption

Started 1 Oct 2024 15:41:24 (2 months ago), still ongoing

Major Incident

Investigating

PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

See all

Kroo Bank

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Revenera

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Inverite Insights

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Pagero Service Status

Real-time updates of Pagero Service issues and outages

Pagero Service status is Operational

Pagero Service Pagero Online

Pagero Online

Active Incidents

Recently Resolved Incidents

Pagero Service Outage Survival Guide

Pagero Service Components

Pagero Service Pagero Support Center

Pagero Service Pagero Online

Pagero Service Pagero TMS

Pagero Service Pagero Health Solutions

Health Center/Health Mobile

Hospital Shop

Health OCR Order

HBS Invoice

Aposervice

Health Center AS2

Health Center SFTP

OFTP2

Pagero Service Partner

Pagero Online

Pagero Service Alternatives

Azupay api

Azupay External NPP Network

Taulia QA7 (UAT/Staging)

Web Portal

Neteller Merchant Portal

PXP Webhost API

Commonly Used Together