We are currently investigating an issue that began on March 3, 2026, affecting the submission of electronic invoices to FACe. During the submission process, FACe is returning Error Response 500, which is preventing the successful delivery of affected invoices.
We are continuously investigating this issue together with our partner, in close coordination with FACe, in order to obtain confirmation of the root cause and the solution being implemented.
We sincerely apologize for any inconvenience this issue may be causing and appreciate your patience while we work toward a resolution.
If you have any questions, please contact our Support team
Resolved: Following a monitoring period of the last couple of days, we can confirm that no further documents have been affected and that the submission of documents to FACe is now working as expected.
Thank you for your patience while we investigated this matter.
If you have any questions, please contact our Support team
31 Mar 2026 08:19:26 (7 days ago)
Monitoring: We have not detected any additional documents being stopped with this error. The majority of the affected documents have now been successfully resent and processed as expected.
For the small number of documents that remain stopped, we have proactively contacted the respective senders to ensure they are aware of the situation and of the viable solution available to proceed.
We continue to monitor the situation closely and remain in contact with our partner to confirm the root cause. We will share further updates should there be any relevant developments.
If you have any questions, please contact our Support team
30 Mar 2026 06:25:35 (8 days ago)
Monitoring: We have been able to successfully resend most of the affected documents, and these are now processed as expected. We are closely monitoring the remaining documents that are still encountering the same error.
In parallel, we remain in active contact with our partner to identify and confirm the root cause of this issue. Further updates will be shared as soon as new information becomes available.
If you have any questions, please contact our Support team
27 Mar 2026 14:32:52 (10 days ago)
Identified: We are continuing to investigate the issue impacting electronic invoice submissions to FACe in collaboration with our partner.
If you have any questions, please contact our Support team
27 Mar 2026 06:25:11 (11 days ago)
Identified: We continue to investigate the issue affecting the submission of electronic invoices to FACe.
If you have any questions, please contact our Support team
26 Mar 2026 09:43:00 (12 days ago)
Identified: We continue to investigate the issue affecting the submission of electronic invoices to FACe.
At this time, invoice submissions to FACe may still fail with Error Response 500. Our teams remain actively engaged with our partner and are working closely with FACe to confirm the root cause and validate the corrective actions being implemented.
We will provide further updates as soon as more information becomes available.
If you have any questions, please contact our Support team
26 Mar 2026 09:34:43 (12 days ago)
Identified: We are currently investigating an issue that began on March 3, 2026, affecting the submission of electronic invoices to FACe. During the submission process, FACe is returning Error Response 500, which is preventing the successful delivery of affected invoices.
We are continuously investigating this issue together with our partner, in close coordination with FACe, in order to obtain confirmation of the root cause and the solution being implemented.
We sincerely apologize for any inconvenience this issue may be causing and appreciate your patience while we work toward a resolution.
If you have any questions, please contact our Support team
25 Mar 2026 13:43:35 (12 days ago)
