Pagero Service Status

Monitoring: Start: Our partner QNB eFinans has a planned maintenance between September 21, 2024 at 00h, and September 22,2024 11:00 UTC

The reports of e-Archive invoice, e-SMM, e-MM, e-Action and ÖKC documents that you will create between 20.09.2024 - 22.09.2024 in our system, will be kept on hold and not be sent until next week, starting from 23.09.2024. Additionally, our TRA Incoming e-Archive Invoice product will not show new incoming invoices between 21.09.2024 - 22.09.2024.

If you have any questions, please contact our Support team

Resolved: Our Development team could fix the issue, and now the invoice creation webform is accessible again from the classic user interface (pageroonline.com).

We apologize for the disturbances, and remain at your disposal for any question via our regular Support channels.

Investigating: We’re currently investigating reports of disturbances in the invoice creation webform in Pagero Online when accessing it from the classic user interface (pageroonline.com).

This service is accessible without issues from the new user interface (app.pageroonline.com) to all customers having the invoice creation feature. This new user interface is also accessible from the banner at the homepage of the classic user interface. Therefore, we kindly ask you to access the invoice creation webform from the new user interface while we work on a fix.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Resolved: Die Systembeobachtung hat in den letzten zwei Stunden keinen weiteren Störungen ergeben. Sollten Sie gegebenenfalls trotzdem noch Verbindungsstörungen feststellen, wenden Sie sich bitte an unser Support-Team.

The system monitoring has not detected any further disruptions in the past two hours. Should you still notice any connection issues, please contact our support team.

Monitoring: Die Verbindungsstörung ist behoben. Sollten bei Ihnen trotzdem noch Verbindungsstörungen auftreten, wenden Sie sich bitte an unser Support-Team. Wir möchten uns für die bei Ihnen entstanden Unannehmlichkeiten entschuldigen.

The connection issue has been resolved. If you still experience connection issues, please contact our support team. We apologize for any inconvenience caused.

Identified: Es gibt seit heute Nacht teilweise Störungen in der Verbindung zwischen Handscannern der Produkte Health Mobile Lagerverwaltung und Schrankversorgung / ShelfSupply. Außerdem kann es zu Verzögerungen in der Datenübertragung von erfassten Warenkörben mit Health Mobile Handscannern kommen.

Wir arbeiten an einer Lösung. Sollten sie betroffen sein wenden Sie sich bitte an unser Support-Team.

There have been partial disruptions since last night in the connection between handheld scanners used for Health Mobile inventory management and shelf supply/ShelfSupply. Additionally, there may be delays in transferring data from carts scanned using Health Mobile handheld scanners.

We are working on a solution. If you are affected, please contact our support team.

Resolved: Die Systembeobachtung hat in den letzten zwei Stunden keinen weiteren Störungen ergeben. Sollten Sie gegebenenfalls trotzdem noch Verbindungsstörungen feststellen, wenden Sie sich bitte an unser Support-Team.

The system monitoring has not detected any further disruptions in the past two hours. Should you still notice any connection issues, please contact our support team.

Monitoring: Die Verbindungsstörung ist behoben. Sollten bei Ihnen trotzdem noch Verbindungsstörungen auftreten, wenden Sie sich bitte an unser Support-Team. Wir möchten uns für die bei Ihnen entstanden Unannehmlichkeiten entschuldigen.

The connection issue has been resolved. If you still experience connection issues, please contact our support team. We apologize for any inconvenience caused.

Identified: Es gibt seit heute Nacht teilweise Störungen in der Verbindung zwischen Handscannern der Produkte Health Mobile Lagerverwaltung und Schrankversorgung / ShelfSupply. Außerdem kann es zu Verzögerungen in der Datenübertragung von erfassten Warenkörben mit Health Mobile Handscannern kommen.

Wir arbeiten an einer Lösung. Sollten sie betroffen sein wenden Sie sich bitte an unser Support-Team.

There have been partial disruptions since last night in the connection between handheld scanners used for Health Mobile inventory management and shelf supply/ShelfSupply. Additionally, there may be delays in transferring data from carts scanned using Health Mobile handheld scanners.

We are working on a solution. If you are affected, please contact our support team.

Monitoring: Start: Our partner QNB eFinans has a planned maintenance between September 21, 2024 at 00h, and September 22,2024 11:00 UTC

The reports of e-Archive invoice, e-SMM, e-MM, e-Action and ÖKC documents that you will create between 20.09.2024 - 22.09.2024 in our system, will be kept on hold and not be sent until next week, starting from 23.09.2024. Additionally, our TRA Incoming e-Archive Invoice product will not show new incoming invoices between 21.09.2024 - 22.09.2024.

If you have any questions, please contact our Support team

Resolved: We have been continuously monitoring the document flow on our platform to ensure no delays occur due to the network issues affecting our partner's system. We are pleased to confirm that everything is functioning as expected.

As a result, we consider this incident resolved. We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Should you have any question or require our assistance, please contact our Support team

Monitoring: We have noticed a significant improvement in the delays that have been taking place due to the network issues taking place in our partner for the digital signature process.

While the situation has improved, we are continuing to closely monitor our systems to ensure stability and prevent further disruptions. We will provide additional updates throughout the day.

If you have any questions, please contact our Support team

Investigating: We have been notified by our partner in charge of adding the digital signature on e-documents that there is an ongoing network issue in their system.

They have confirmed that there will be some performance issues until this is resolved. We will provide more updates once additional information is available.

If you have any questions, please contact our Support team

Investigating: We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system.

This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia).

We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter.

If you have any questions, please contact our Support team