Pagero Service status is Operational

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Pagero Service Pagero Online

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Active Incidents

No active incidents

Recently Resolved Incidents

Pagero Online - Possible error in documents
Started 22 Oct 2025 09:12:57 (5 days ago), resolved 22 Oct 2025 09:12:57 (5 days ago)
Incident without Impact
Resolved
Pagero Online

We discovered Oct 21, 2025 02:28:12 UTC that the StaticMapping service was incorrectly applying scripts to the wrong document types. This caused some documents to fail and others to be processed incorrectly. The issue only affected Pagero customers with multiple recipients and active enrichment scripts for different document types. A stable release was deployed at Oct 21, 12:39:41 UTC and the previously failed documents have been successfully processed. We're still investigating to find any documents that may have been affected by incorrect mappings. We apologize for the inconvenience and will share updates as soon as we have more information.

If you have any questions, please contact our Support team

Temporary Phone Support Unavailability
Started 20 Oct 2025 15:24:43 (7 days ago), resolved 21 Oct 2025 00:57:29 (6 days ago)
Incident without Impact
Resolved
Pagero Online

We’re currently experiencing an issue with our phone service provider that is impacting our ability to receive incoming calls. All other support channels — including web case creation, email, and live chat — remain fully operational. Our provider is actively working to resolve the issue, and our internal teams are implementing additional measures to maintain service stability.

We apologize for any inconvenience and appreciate your patience while we work toward a full resolution.

Pagero Online - Document Retrieval Delays
Started 20 Oct 2025 05:05:03 (7 days ago), resolved 20 Oct 2025 15:49:40 (6 days ago)
Incident without Impact
Resolved
Pagero Online

We are currently investigating some delays when retrieving documents through both the Document API and the Document Web interface. This means that documents might take longer than usual to appear in the new Pagero Online platform and via API queries. Please rest assured that document processing is continuing as normal, and all documents will eventually become available. We appreciate your patience and understanding while we work to resolve this issue.

Pagero Online - Duplicate reconciliation files in our E-banking service
Started 20 Oct 2025 09:56:40 (7 days ago), resolved 20 Oct 2025 13:18:10 (7 days ago)
Incident without Impact
Resolved
Pagero Online

We’re currently investigating reports of duplicate reconciliation files received by our customers for our E-banking service in Pagero Online. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Pagero Service Outage Survival Guide

A step-by-step guide to help you survive a Pagero Service outage
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    Pagero Service Components

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    Pagero Service Pagero Support Center

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    Pagero Service Pagero Online

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    Pagero Online - Possible error in documents
    Started 22 Oct 2025 09:12:57 (5 days ago), resolved 22 Oct 2025 09:12:57 (5 days ago)
    Incident without Impact
    Resolved
    Pagero Online

    We discovered Oct 21, 2025 02:28:12 UTC that the StaticMapping service was incorrectly applying scripts to the wrong document types. This caused some documents to fail and others to be processed incorrectly. The issue only affected Pagero customers with multiple recipients and active enrichment scripts for different document types. A stable release was deployed at Oct 21, 12:39:41 UTC and the previously failed documents have been successfully processed. We're still investigating to find any documents that may have been affected by incorrect mappings. We apologize for the inconvenience and will share updates as soon as we have more information.

    If you have any questions, please contact our Support team

    Pagero Online - Duplicate reconciliation files in our E-banking service
    Started 20 Oct 2025 09:56:40 (7 days ago), resolved 20 Oct 2025 13:18:10 (7 days ago)
    Incident without Impact
    Resolved
    Pagero Online

    We’re currently investigating reports of duplicate reconciliation files received by our customers for our E-banking service in Pagero Online. We are working on identifying the cause and impact on customers.

    We apologize for any inconvenience and will post new updates as soon as we learn anything more.

    If you have any questions, please contact our Support team

    Pagero Online - Document Retrieval Delays
    Started 20 Oct 2025 05:05:03 (7 days ago), resolved 20 Oct 2025 15:49:40 (6 days ago)
    Incident without Impact
    Resolved
    Pagero Online

    We are currently investigating some delays when retrieving documents through both the Document API and the Document Web interface. This means that documents might take longer than usual to appear in the new Pagero Online platform and via API queries. Please rest assured that document processing is continuing as normal, and all documents will eventually become available. We appreciate your patience and understanding while we work to resolve this issue.

    Temporary Phone Support Unavailability
    Started 20 Oct 2025 15:24:43 (7 days ago), resolved 21 Oct 2025 00:57:29 (6 days ago)
    Incident without Impact
    Resolved
    Pagero Online

    We’re currently experiencing an issue with our phone service provider that is impacting our ability to receive incoming calls. All other support channels — including web case creation, email, and live chat — remain fully operational. Our provider is actively working to resolve the issue, and our internal teams are implementing additional measures to maintain service stability.

    We apologize for any inconvenience and appreciate your patience while we work toward a full resolution.

    Pagero Service Pagero TMS

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    Pagero Service Pagero Health Solutions

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    Health Center/Health Mobile
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    Hospital Shop
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    Health OCR Order
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    HBS Invoice
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    Aposervice
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    Health Center AS2
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    Health Center SFTP
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    OFTP2
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    Pagero Service Partner

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    Pagero Online
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