Gateway Services Status

Resolved: Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.

Monitoring: Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness

Identified: Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.

Identified: Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout

Resolved: The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Monitoring: We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

Identified: We have identified the issue impacting Mastercard transactions of merchants on the TSYS (Sierra) processor. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.

Investigating: We are currently investigating a potential service incident that may be impacting a small number of merchants processing Mastercard transactions through TSYS Sierra. A further update will be provided shortly.

Resolved: This incident is now resolved. We are no longer seeing any intermittent issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue.

Investigating: We are currently investigating an issue that is causing intermittent connectivity issues. It is mainly affecting Collect checkout and Quickclick. We thank you for your patience.

Resolved: The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been resolved. The affected transactions are those normally submitted to Fiserv between 00:35 and 01:35 UTC; these were submitted by 02:35 UTC. Additionally, transactions typically submitted between 07:15 and 08:15 UTC were submitted by 12:06 UTC. As a result, the associated funding to accounts may have been delayed.

Identified: The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been identified and is being resolved. Transactions that are normally submitted to Fiserv between 00:35 and 01:35 UTC were submitted by 02:35 UTC. Other transactions are still being processed. A further update will be provided shortly with more information.

Investigating: An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.