Gateway Services Status

Resolved: No additional 503 responses have occurred. Requests were impacted from 22:16 - 22:36 CDT.

Monitoring: Engineers are monitoring an increase in HTTP 503 responses. Requests were impacted from 22:16 - 22:36 CDT.

Resolved: We are seeing stability. This issue is now resolved.

Monitoring: We have applied a fix, and the merchant control panel is recovering. Some merchants may have been logged out and may need to log in again. API transaction processing has also stabilized. We are monitoring closely and will post another update once service is fully restored.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified a possible service incident that may have impacted one or more functions of the Gateway for a brief moment. Some customers may have experienced service issues as a result. Our engineers are monitoring the current issues.

Resolved: No additional 503 responses have occurred. Requests were impacted from 22:16 - 22:36 CDT.

Monitoring: Engineers are monitoring an increase in HTTP 503 responses. Requests were impacted from 22:16 - 22:36 CDT.

Resolved: Maintenance on OMNI is complete and all services are operating normally. If you continue to have trouble with your web session, please log out and log back in or contact support.

Identified: Our team is still working on maintenance for OMNI. Web sessions may continue to be interrupted until the work is complete. If your session drops, please wait a few minutes and log in again. Thank you for your patience.

Investigating: We’re currently performing maintenance on OMNI. During this window, web sessions may be interrupted. If your session drops, please wait a few minutes and log in again. Maintenance is expected to last about one hour. We’ll post an update here when it’s complete. Thank you for your patience.

Resolved: We are seeing stability. This issue is now resolved.

Monitoring: We have applied a fix, and the merchant control panel is recovering. Some merchants may have been logged out and may need to log in again. API transaction processing has also stabilized. We are monitoring closely and will post another update once service is fully restored.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified a possible service incident that may have impacted one or more functions of the Gateway for a brief moment. Some customers may have experienced service issues as a result. Our engineers are monitoring the current issues.

Resolved: The delay affecting batch settlement has been resolved. Our engineers have confirmed that batches are settling as expected and settlement processing is operating normally.

Identified: We have identified the cause of the delay affecting batch settlement and are working to resolve the issue. Some customers may continue to experience delays in settlement and associated funding. We will provide further updates as remediation progresses.

Resolved: All files have been cleared successfully.

Monitoring: Fiserv has completed their maintenance and connectivity has been restored. Pending settlement batches are being submitted, and we are monitoring to confirm that batches are settling as expected.

Identified: Fiserv has confirmed that maintenance on their systems is causing delays in processing settlement batches for First Data platforms. As a result, affected merchants may experience delays in settlement and associated funding. We are in contact with Fiserv and will submit pending settlement batches as soon as their systems are available. We will provide further updates as remediation progresses.

Resolved: 3D Secure response times have been normal since 01:54 UTC. This incident is resolved

Monitoring: 3D Secure response times returned to normal at 01:54 UTC. We're monitoring to confirm

Identified: The teams are actively in talks and we will provide an update as soon as possible.

Identified: We have identified the source of the delays affecting 3D Secure transactions. The slowness is occurring with an external service used during 3D Secure authentication. We have escalated the issue to that partner. While this continues, some 3D Secure transactions may take longer than usual to complete, and a small number may time out or fail.

We are monitoring closely and will post another update as soon as we have more information.

Investigating: Some 3D Secure (3DS) transactions are processing slowly and may be delayed or fail. We are investigating and will post an update when we have more information.

Resolved: This incident has been resolved.

Monitoring: From 03:03 to 03:09 UTC, an upstream network connectivity issue caused some merchants to see errors or timeouts on transactions. Service has recovered; we are monitoring

Investigating: Since 03:02 UTC, some merchants may see errors or timeouts on transactions and gateway access.

Resolved: The connectivity issues affecting Gateway Services have been resolved, and all services have been operating normally.

Monitoring: Connectivity has been restored and transactions are processing normally. Our engineers are closely monitoring connectivity and request processing to confirm that services are operating normally and remain stable.

Identified: We are working to resolve the issue. Some customers may continue to experience intermittent connectivity, errors, or difficulty processing requests. We will provide further updates as remediation progresses.

Investigating: We are investigating intermittent connectivity issues with upstream network carriers.

Resolved: This incident has been resolved.

Monitoring: Card-present transactions recovered at 10:59 UTC after an upstream network connectivity issue. All gateway traffic was impacted 10:42–10:46 UTC; card-present transactions 10:42–10:59 UTC. We are monitoring for stability.

Investigating: We are currently investigating an upstream network connectivity issue causing card-present transaction failures. All gateway traffic was impacted between 10:42 and 10:46 UTC. Card-not-present processing has recovered, while card-present transactions remain affected.

We will provide further updates as more information becomes available.

Resolved: No additional 503 responses have occurred. Requests were impacted from 22:16 - 22:36 CDT.

Monitoring: Engineers are monitoring an increase in HTTP 503 responses. Requests were impacted from 22:16 - 22:36 CDT.

Resolved: All files have been cleared successfully.

Monitoring: Fiserv has completed their maintenance and connectivity has been restored. Pending settlement batches are being submitted, and we are monitoring to confirm that batches are settling as expected.

Identified: Fiserv has confirmed that maintenance on their systems is causing delays in processing settlement batches for First Data platforms. As a result, affected merchants may experience delays in settlement and associated funding. We are in contact with Fiserv and will submit pending settlement batches as soon as their systems are available. We will provide further updates as remediation progresses.

Resolved: All files have been cleared successfully.

Monitoring: Fiserv has completed their maintenance and connectivity has been restored. Pending settlement batches are being submitted, and we are monitoring to confirm that batches are settling as expected.

Identified: Fiserv has confirmed that maintenance on their systems is causing delays in processing settlement batches for First Data platforms. As a result, affected merchants may experience delays in settlement and associated funding. We are in contact with Fiserv and will submit pending settlement batches as soon as their systems are available. We will provide further updates as remediation progresses.

Resolved: All files have been cleared successfully.

Monitoring: Fiserv has completed their maintenance and connectivity has been restored. Pending settlement batches are being submitted, and we are monitoring to confirm that batches are settling as expected.

Identified: Fiserv has confirmed that maintenance on their systems is causing delays in processing settlement batches for First Data platforms. As a result, affected merchants may experience delays in settlement and associated funding. We are in contact with Fiserv and will submit pending settlement batches as soon as their systems are available. We will provide further updates as remediation progresses.