Gateway Services Status

Resolved: The issue affecting transaction processing has been resolved. Service is operating normally.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified the cause of the elevated errors and slow responses affecting transactions through our gateway API and transaction processing. An unusually high volume of automated traffic targeted one of our endpoints. We put a first measure in place to stop this traffic. We are adding more protections and watching transaction processing as it recovers. Some requests may still time out or fail during this period.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of issues affecting the Query API. Some customers may experience errors, delays, or difficulty retrieving data through Query API requests. Our engineers are investigating and will provide further updates as more information becomes available.

Resolved: The issue has been resolved and services are operating normally.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of issues affecting embedding reporting. Our engineers are investigating and will provide further updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The connectivity issues affecting HSBC transaction processing appear to have subsided, and transaction processing is showing signs of recovery.

Our engineers are closely monitoring the service to confirm that transactions continue to process as expected and that connectivity remains stable. We will provide further updates as more information becomes available.

Identified: We are continuing to work with our upstream connectivity provider to resolve the issue affecting HSBC transaction processing. Some merchants may still experience intermittent transaction failures or timeouts.

Our engineers remain actively engaged in resolving the issue, and we will provide further updates as more information becomes available.

Identified: We have identified an upstream connectivity issue affecting transaction processing through HSBC. Some merchants may continue to experience intermittent transaction failures or timeouts.

Our engineers are working with our upstream connectivity provider to resolve the issue and restore normal transaction processing. We will provide further updates as remediation progresses.

Investigating: We are currently investigating an issue affecting transaction processing through HSBC. Some merchants may experience intermittent transaction failures or timeouts due to connectivity issues with the upstream acquirer.

Our engineers are investigating the issue with our upstream connectivity provider and will provide further updates as more information becomes available.

Resolved: The issue affecting transaction processing has been resolved. Service is operating normally.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified the cause of the elevated errors and slow responses affecting transactions through our gateway API and transaction processing. An unusually high volume of automated traffic targeted one of our endpoints. We put a first measure in place to stop this traffic. We are adding more protections and watching transaction processing as it recovers. Some requests may still time out or fail during this period.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of issues affecting the Query API. Some customers may experience errors, delays, or difficulty retrieving data through Query API requests. Our engineers are investigating and will provide further updates as more information becomes available.

Resolved: There have been no additional errors on the Shopify platform. Errors occurred from 9:38 AM – 11:41 AM CST.

Monitoring: Engineers are monitoring errors on the Shopify platform. Errors occurred from 9:38 AM – 11:41 AM CST.

Investigating: Engineers are investigating errors processing transactions via the Shopify platform.

Resolved: The issue affecting transaction processing has been resolved. Service is operating normally.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified the cause of the elevated errors and slow responses affecting transactions through our gateway API and transaction processing. An unusually high volume of automated traffic targeted one of our endpoints. We put a first measure in place to stop this traffic. We are adding more protections and watching transaction processing as it recovers. Some requests may still time out or fail during this period.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of issues affecting the Query API. Some customers may experience errors, delays, or difficulty retrieving data through Query API requests. Our engineers are investigating and will provide further updates as more information becomes available.