Gateway Services Status

Resolved: We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.

Identified: We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.

Resolved: No further issues have been observed.

Monitoring: We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. Our engineers are closely monitoring systems to confirm all services remain stable.

Identified: Engineering is deploying a mitigation to address elevated error rates and increased page load times. This issue is impacting Web Portals and Quick Click. We will continue to provide updates as mitigation progresses.

Investigating: We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.

Resolved: No further issues have been observed.

Monitoring: At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.

Monitoring: We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.

Monitoring: At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes

Monitoring: At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.

Identified: Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices

Investigating: We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.