Gateway Services Status

Resolved: We are seeing stability. This issue is now resolved.

Monitoring: We have applied a fix, and the merchant control panel is recovering. Some merchants may have been logged out and may need to log in again. API transaction processing has also stabilized. We are monitoring closely and will post another update once service is fully restored.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified a possible service incident that may have impacted one or more functions of the Gateway for a brief moment. Some customers may have experienced service issues as a result. Our engineers are monitoring the current issues.

Resolved: Maintenance on OMNI is complete and all services are operating normally. If you continue to have trouble with your web session, please log out and log back in or contact support.

Identified: Our team is still working on maintenance for OMNI. Web sessions may continue to be interrupted until the work is complete. If your session drops, please wait a few minutes and log in again. Thank you for your patience.

Investigating: We’re currently performing maintenance on OMNI. During this window, web sessions may be interrupted. If your session drops, please wait a few minutes and log in again. Maintenance is expected to last about one hour. We’ll post an update here when it’s complete. Thank you for your patience.

Resolved: We are seeing stability. This issue is now resolved.

Monitoring: We have applied a fix, and the merchant control panel is recovering. Some merchants may have been logged out and may need to log in again. API transaction processing has also stabilized. We are monitoring closely and will post another update once service is fully restored.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified a possible service incident that may have impacted one or more functions of the Gateway for a brief moment. Some customers may have experienced service issues as a result. Our engineers are monitoring the current issues.

Resolved: This incident has been resolved.

Monitoring: Card-present transactions recovered at 10:59 UTC after an upstream network connectivity issue. All gateway traffic was impacted 10:42–10:46 UTC; card-present transactions 10:42–10:59 UTC. We are monitoring for stability.

Investigating: We are currently investigating an upstream network connectivity issue causing card-present transaction failures. All gateway traffic was impacted between 10:42 and 10:46 UTC. Card-not-present processing has recovered, while card-present transactions remain affected.

We will provide further updates as more information becomes available.

Resolved: There have been no additional electronic check processing errors since 3:10 CDT. Errors occurred from 11:45 PM - 3:10 AM CDT.

Investigating: Engineers are investigating intermittent error responses during electronic check processing since 11:45 PM CDT.

Resolved: Fiserv has finished sending response files for all outstanding First Data batches.

Investigating: Engineers are investigating with Fiserv to identify the cause of delayed responses for some First Data batches.