SYNAQ Status

Resolved: The issue affecting mail sending via Outlook has been fully resolved. All services remain stable and operational. Our monitoring has confirmed sustained performance with no further abnormalities observed.

Final reminder for Outlook users:

Please close and reopen Outlook to refresh your session.

If prompted for a password, we suggest performing a password reset and signing in again, as an incorrect password may have been saved during the disruption.

If you need any further assistance, please don’t hesitate to reach out to our support team via [email protected] or call us on 011 262 3632 — we are here to help!

We sincerely appreciate your patience and understanding throughout this incident, and we apologise for any inconvenience caused.

Monitoring: Update:

Stability has returned across the platform, and all services are fully operational. Our team is actively monitoring the environment to ensure continued performance.

Reminder for Outlook users:

Please close and reopen Outlook to re-establish the connection.

If you are prompted for a password, we recommend performing a password reset and signing in again. It's possible that an incorrect password was saved in your Outlook profile during the incident.

We’ll continue to keep a close eye on the situation. Thank you for your continued patience and support.

Identified: Engineers have identified the root cause of the issue affecting mail sending via Outlook and have implemented a service fix. All internal tests have passed successfully, and the platform is operating as expected. We are continuing to monitor the environment closely.

Next Steps for Users:

• Please close and restart Outlook to re-establish the connection.

• If prompted for a password, we recommend performing a password reset and re-entering your credentials. In some cases, an incorrect password may have been saved to the Outlook profile during the incident.

We sincerely appreciate your patience and understanding during this time, and we apologise for any inconvenience caused.

Investigating: We are currently aware of and investigating an issue affecting the ability to send emails via Microsoft Outlook on the CloudMail platform. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible.

Please note: Webmail access remains fully operational and unaffected at this time.

We will provide further updates as we make progress on the investigation. Thank you for your patience and understanding.