SYNAQ Status

Monitoring: Dear Clients,

The CloudMail platform remains stable and all related services are operating normally.

We have observed minor improvements in portal access, but performance has not yet returned fully to expected levels. Our upstream vendor continues to investigate, and we are monitoring closely to ensure progress continues.

Although we are seeing positive signs, the matter is not yet fully resolved. We will provide further updates as soon as more information becomes available.

Thank you for your continued patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

The CloudMail platform remains fully stable and all related services are functioning normally.

We have also seen an improvement in portal access, although performance has not yet fully returned to expected levels. Our upstream vendor continues to investigate, and we are monitoring the situation closely.

Further updates will be shared as more information becomes available.

We appreciate your patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

Connectivity to the CloudMail platform has been restored, and all related services are accessible.

The SYNAQ Portal is still experiencing reduced performance, and we are awaiting further feedback from our upstream vendor regarding this. All local services linked to portal requests are currently operating at acceptable levels.

We are continuing to monitor the environment closely and will provide further updates as more information becomes available.

Thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

Our team is currently investigating reports of no connectivity to the CloudMail platform. Users may be unable to access services at this time.

We are actively working to determine the cause and will provide further updates as soon as more information becomes available.

We apologise for the disruption and thank you for your patience.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

We have seen great recovery regarding authentication failures, and the platform has stabilised significantly.

If users are still prompted for a password when attempting to log in via POP/IMAP, it is likely due to a temporary password lockout after too many invalid login attempts. In such cases, we recommend performing a password reset, which will restore access.

Regarding the SYNAQ Portal, the performance of the user interface has not yet fully returned to expected levels. Our upstream vendor is actively investigating this, and we are awaiting their feedback. All local services related to portal requests are currently performing at acceptable levels.

We will continue to monitor the environment closely and provide further updates as progress is made.

We thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Identified: Dear Clients,

The portal reset has been successfully completed, and adjustments were made within the platform to improve stability. Since then, we have observed a substantial decline in authentication failures, which indicates that very good progress has been made.

Our engineering team is still actively investigating and monitoring the environment to ensure continued stability.

We will continue to provide further updates as more information becomes available.

We sincerely thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We are continuing to investigate the issues affecting POP and IMAP login access. Webmail and ZCO remain unaffected.

So far, we have confirmed that performing a password reset restores POP/IMAP access. However, due to high demand, the SYNAQ Portal has been slower than usual in processing these resets. Our team is monitoring this closely and assisting with manual resets where needed.

We are working with our upstream vendor to address the matter urgently. Additional maintenance has been scheduled tonight to help stabilise services further.

At this stage, we cannot yet provide an ETA for full resolution, but we will continue to share updates as progress is made.

We apologise for the inconvenience and thank you for your patience.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

The issue with POP and IMAP access persists, and our engineering team is still investigating alongside our upstream vendor.

We have observed that for accounts where passwords have been reset, access has been successfully restored. This confirms that the initial reports around the need for password resets were correct.

However, because of the slowness on the SYNAQ Portal, many password resets were delayed, which in turn meant that user access could not be restored immediately.

We are continuing a deep-dive investigation into the Portal performance issues while monitoring the overall platform closely.

Further updates will be shared as progress is made. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We have observed a regression in the earlier reported issue affecting POP and IMAP services. At present, clients are experiencing degraded connectivity and, in many cases, are unable to connect at all via their mail clients.

Webmail continues to function as expected, and password resets via the SYNAQ Portal remain available, although response times may still be slower than normal.

Our engineering team is actively engaged and working with our upstream vendor to restore full service as a matter of urgency.

We will continue to provide updates as more information becomes available. We sincerely apologise for the disruption and thank you for your continued patience.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We have received reports that passwords function correctly on Webmail but fail when used in Outlook via POP/IMAP. Resetting the password appears to restore functionality across both Webmail and Outlook.

Our engineering team is continuing to investigate this behaviour and is working with our upstream vendor to identify and resolve the root cause. In the interim, users experiencing this issue are advised to reset their password via the SYNAQ Portal, after which both Webmail and Outlook access should be restored.

We will provide further updates as more information becomes available. Thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We are currently investigating reports of authentication errors affecting POP and IMAP services. Some users may experience issues when attempting to connect via their mail clients.

In addition, we are aware of slower than usual response times on the SYNAQ Portal, particularly when performing password resets.

Our engineering team is actively investigating both issues and working to restore normal service as quickly as possible.

We will continue to provide updates as soon as more information becomes available. We apologise for the inconvenience caused and thank you for your patience.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

The CloudMail platform remains stable and all related services are operating normally.

We have observed minor improvements in portal access, but performance has not yet returned fully to expected levels. Our upstream vendor continues to investigate, and we are monitoring closely to ensure progress continues.

Although we are seeing positive signs, the matter is not yet fully resolved. We will provide further updates as soon as more information becomes available.

Thank you for your continued patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

The CloudMail platform remains fully stable and all related services are functioning normally.

We have also seen an improvement in portal access, although performance has not yet fully returned to expected levels. Our upstream vendor continues to investigate, and we are monitoring the situation closely.

Further updates will be shared as more information becomes available.

We appreciate your patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

Connectivity to the CloudMail platform has been restored, and all related services are accessible.

The SYNAQ Portal is still experiencing reduced performance, and we are awaiting further feedback from our upstream vendor regarding this. All local services linked to portal requests are currently operating at acceptable levels.

We are continuing to monitor the environment closely and will provide further updates as more information becomes available.

Thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

Our team is currently investigating reports of no connectivity to the CloudMail platform. Users may be unable to access services at this time.

We are actively working to determine the cause and will provide further updates as soon as more information becomes available.

We apologise for the disruption and thank you for your patience.

Sincerely, SYNAQ Technical Team

Monitoring: Dear Clients,

We have seen great recovery regarding authentication failures, and the platform has stabilised significantly.

If users are still prompted for a password when attempting to log in via POP/IMAP, it is likely due to a temporary password lockout after too many invalid login attempts. In such cases, we recommend performing a password reset, which will restore access.

Regarding the SYNAQ Portal, the performance of the user interface has not yet fully returned to expected levels. Our upstream vendor is actively investigating this, and we are awaiting their feedback. All local services related to portal requests are currently performing at acceptable levels.

We will continue to monitor the environment closely and provide further updates as progress is made.

We thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Identified: Dear Clients,

The portal reset has been successfully completed, and adjustments were made within the platform to improve stability. Since then, we have observed a substantial decline in authentication failures, which indicates that very good progress has been made.

Our engineering team is still actively investigating and monitoring the environment to ensure continued stability.

We will continue to provide further updates as more information becomes available.

We sincerely thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We are continuing to investigate the issues affecting POP and IMAP login access. Webmail and ZCO remain unaffected.

So far, we have confirmed that performing a password reset restores POP/IMAP access. However, due to high demand, the SYNAQ Portal has been slower than usual in processing these resets. Our team is monitoring this closely and assisting with manual resets where needed.

We are working with our upstream vendor to address the matter urgently. Additional maintenance has been scheduled tonight to help stabilise services further.

At this stage, we cannot yet provide an ETA for full resolution, but we will continue to share updates as progress is made.

We apologise for the inconvenience and thank you for your patience.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

The issue with POP and IMAP access persists, and our engineering team is still investigating alongside our upstream vendor.

We have observed that for accounts where passwords have been reset, access has been successfully restored. This confirms that the initial reports around the need for password resets were correct.

However, because of the slowness on the SYNAQ Portal, many password resets were delayed, which in turn meant that user access could not be restored immediately.

We are continuing a deep-dive investigation into the Portal performance issues while monitoring the overall platform closely.

Further updates will be shared as progress is made. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We have observed a regression in the earlier reported issue affecting POP and IMAP services. At present, clients are experiencing degraded connectivity and, in many cases, are unable to connect at all via their mail clients.

Webmail continues to function as expected, and password resets via the SYNAQ Portal remain available, although response times may still be slower than normal.

Our engineering team is actively engaged and working with our upstream vendor to restore full service as a matter of urgency.

We will continue to provide updates as more information becomes available. We sincerely apologise for the disruption and thank you for your continued patience.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We have received reports that passwords function correctly on Webmail but fail when used in Outlook via POP/IMAP. Resetting the password appears to restore functionality across both Webmail and Outlook.

Our engineering team is continuing to investigate this behaviour and is working with our upstream vendor to identify and resolve the root cause. In the interim, users experiencing this issue are advised to reset their password via the SYNAQ Portal, after which both Webmail and Outlook access should be restored.

We will provide further updates as more information becomes available. Thank you for your patience and understanding.

Sincerely, SYNAQ Technical Team

Investigating: Dear Clients,

We are currently investigating reports of authentication errors affecting POP and IMAP services. Some users may experience issues when attempting to connect via their mail clients.

In addition, we are aware of slower than usual response times on the SYNAQ Portal, particularly when performing password resets.

Our engineering team is actively investigating both issues and working to restore normal service as quickly as possible.

We will continue to provide updates as soon as more information becomes available. We apologise for the inconvenience caused and thank you for your patience.

Sincerely, SYNAQ Technical Team